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    Kevin Cooper
No description available.
Haart

32 Cowgate Peterborough
Cambridgeshire
PE1 1NA

01733 346558

Mar 27,2015
Minithumbdown
By:
Mar 27,2015
2 people found
this helpful
I question the reasonableness of the rental agreement they issue, which if often referred to if you have an out of office issue. Andy out of hours or weekend issues with your property cannot be adequately addressed. Their complaints handling process is slow; infact they will need to be chased to keep to their own deadline. When I tried to view a for sale property through them, to get out of this rental property. I was told they cannot do a weekend viewings. My overall experience of Haart L...
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What agent could do to change your mind?
Thus far my views are not valued by Haart; so nothing.
Was this helpful? Yes
By: Customer Relations Manager
Apr 14, 2015
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Hello I'm sorry to hear about this. Please email help@haart.co.uk so we can look into this. Many thanks Melanie Smith Customer Relations Manager....
Feb 06,2015
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By:
Feb 06,2015
0 people found
this helpful
Kevin came round when he said and on time, which was very important to me. Said he would be able to let out, in time scale I was happy with. Had a little problem I needed answers for and kevin and ben put me right about the whole thing, and my mind at rest, very happy to deal with anyone at Peterborough branch Would recommend highly....
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By: Customer Relations Manager
Feb 19, 2015
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Dear Aaron Thanks for your review, we're really pleased to hear about your experience with our Peterborough branch. All the best for the future! Melanie Smith Customer Relations Manager....
Nov 20,2014
Minithumbup
By:
Nov 20,2014
0 people found
this helpful
When wanting to let our property we had several estate agents come to see it before we chose one. We found Kevin Cooper from the Peterborough Haart's office to be the most informative, honest and straight talking of them all. Where as the others did not even tell us about hidden costs involved (we found it in their literature) Kevin gave us a bottom line figure of what we were looking at. We had great service from him throughout and he kept us well informed and is very professional. We have now...
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By: Customer Relations Manager
Nov 24, 2014
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Dear Ian, Thank you for your review. We are really pleased to hear about your experience with us and the service you received from Kevin. All the best Melanie Smith Customer Relations Manager....
Jun 09,2014
Minithumbdown
By:
Jun 09,2014
0 people found
this helpful
"*" AVOID this company and especially this branch! The lowest level of customer service I have ever encountered, not counting they are the most expensive. The branch manager responds to emails and complaints 2 weeks later and does not understand the concept of professionalism. I only used them for 2 months and now that i want to change agents, they have the audacity to charge me 1 full year's management fees to terminate the contract...well sorry, didn't sign an agreement so not paying...
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Was this helpful? Yes
By: Customer Relations Manager
Jun 09, 2014
View all comments (1)
Dear customer, We are really sorry to hear about your experience and the service you received. I have notified our Customer Care team but it would be really useful if you could email customercare@haart.co.uk with your full name and property details so we can find you on the system and so we can contact you directly to discuss this issue. We would like the opportunity to look in to this for you and to find a resolution. Many thanks, Melanie Smith, Customer Relations Manager....
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
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Letting
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  • Max: £0



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Kevin Cooper - upload your photo Kevin Cooper
3 reviews

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Awards won by Haart, Peterborough PE1 1NA

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