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    Dan Cottle
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Haart

33-37 Queens Street Maidenhead
Berkshire
SL6 1HZ

01628 778775

Nov 30,2016
Minithumbup
By:
Nov 30,2016
0 people found
this helpful
Dan , was very efficient in his work I liked his attitude to his job not been with Haart long but was happy with what he's leaning from the job our house got sold and we're happy...
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Comment on agent fees
Very good customer service and efficient
Was this helpful? Yes
By: Ross
Nov 30, 2016
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Hi Penny, Thanks for your kind review of our Maidenhead branch. We're pleased to hear they were efficient and had a great attitude throughout your time with them. We will pass this feedback on. Regards Ross....
Nov 25,2016
Minithumbup
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Nov 25,2016
0 people found
this helpful
I didn't have much to do with Dan until completion day, that however was a difficult and stressful day. Dan was enthusiastoc, positive and helpful which made the process much easier to deal with. He also supplied us with biscuits 8-) Since the move he has helped with local knowledge such as bin day and the post which was reassuring....
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Comment on agent fees
N/A
Was this helpful? Yes
Sep 29,2016
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Sep 29,2016
0 people found
this helpful
Extremely poor service. Been waiting over 3 months for an approved replacement washing machine. Poor communication only to be told they are chasing....
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Comment on agent fees
Way too much as you get no service for the money you pay
Was this helpful? Yes
Oct 28,2015
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Oct 28,2015
1 people found
this helpful
Terrible and awful customer service From our experience, Haart is definitely the worst renting agent I ever encountered in my 10 years renting history in and near London area. No matter if you are the landlord or the potential tenant, I strongly advise NOT to use Haart because the customer service just ends right after you signed the contract and direct debit form. After we moved out from the flat in Maidenhead in December 2014 (agreed date, notice given two months in advance) and landlord...
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What agent could do to change your mind?
refund any owned rent and claim fees and a formal apology
Was this helpful? Yes
Jul 10,2015
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Jul 10,2015
3 people found
this helpful
I viewed a property in Slough with the help of Haart, Maidenhead branch. Before we finalized I clearly told that I will be staying in the property only for 8 months, Jasmine on behalf of Haart agreed to it and I made my first payment to Haart. They presented a tenancy agreement to me on the day of moving in (that too after multiple emails and calls), which was for 12 months. When I objected to it and asked for break clause Jasmine told me that the agreement can't be changed now as it will take ...
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Was this helpful? Yes
By: Customer Relations Manager
Jul 15, 2015
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Hello I'm really sorry to hear this. Please could you email help@haart.co.uk so I can look in to this. Many thanks Melanie Smith Customer Relations Manager....
Mar 05,2014
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Mar 05,2014
2 people found
this helpful
We were looking to rent a property from Haart in Maidenhead the agent dealing with us was very friendly and positive, I even thought I could be friends with someone like that. We had put a deposit down of £300 pounds, although, when it came to acquiring the property the Landlord backed out. We were due a refund on our deposit. The money left our account on the 29th of January 2014 we are now 5th of march 2014. We have requested the payment several times and been asked to provide all sorts ...
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What agent could do to change your mind?
Returned our money and stuck to their word. We were put out because of them... have some humanity stayed away from my 1year old baby for 2and a half weeks because we had to stay with friends until we had received our wages, it could have been avoided if the money was returned in the first place. Clarified all details between landlord and tenant before asking for deposit to avoid the whole issue in the first place.
Was this helpful? Yes
Jun 25,2013
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Jun 25,2013
1 people found
this helpful
1. We had to chase them to get our deposit back after giving them our account details. 2. When looking for tenants to replace us, they did not give us notice about viewings. They just show up at the property without any notice. They often asked us to show the potential tenants around but it is not our responsibility. When letting us know about a viewing, they text 30 minutes before the viewing "just checking that we have confirmed the viewing at 10" knowing that you had never informe...
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What agent could do to change your mind?
1. We had to chase them to get our deposit back after giving them our account details. 2. When looking for tenants to replace us, they did not give us notice about viewings. They just show up at the property without any notice. They often asked us to show the potential tenants around but it is not our responsibility. When letting us know about a viewing, they text 30 minutes before the viewing \"just checking that we have confirmed the viewing at 10\" knowing that you had never informed us before. 3. When moving into the property we paid Hart to collect our references. However, after filling in the forms no one bothered to contact our references and then it was left too late. We had to arrange for everyone to send their references in when it is not our responsibility. As I was on a temporary contract we could then only sign for 6 months (when we wanted a year) as there was apparently too late to get a guarantor (I had already told them I was on a 1 year work contract) and had to pay a contract renewal fee.
Was this helpful? Yes
Feb 11,2013
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Feb 11,2013
0 people found
this helpful
From the first phone call their service has been excellent.They have always updated promptly and always returned calls without the correct information.The strategy agreed with James for marketing the house worked like a dream and resulted in getting a sale within a week of the house going on the marketplace...
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Feb 07,2013
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Feb 07,2013
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After two previous unsuccessful attempts at selling the property through other agents Haart secured a potentially good buyer within seven days. and they also kept us well informed throughout. Peter Barrett N.B. PROPERTY YET TO COMPLETE...
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Jun 26,2012
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Jun 26,2012
3 people found
this helpful
Even though I used the most expensive agents in Maidenhead, I thought I would get a better service so was happy initially. Getting clients through the door was pretty good but once I accepted an offer all works stopped as far as the agents were concerned. I had to ring constantly, I sent several emails to see what was happening and did not get any response. This was the manager who just dodged any conversations when there were awquard questions to be answered.I treatened to take the property off...
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What agent could do to change your mind?
When I went with the agent I said I needed phone calls and updates all along the way. Their solicitors were totally inactive as far as progress was concerned. Haart could get different solicitors who are working with them and will keep people up to date. They also need to monitor the solicitors to see they are keeping \'Haart\'s clients\' happy and informed.
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Jun 13,2012
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Jun 13,2012
3 people found
this helpful
Lease ran from October 2010 to May 2012. Never needed to deal with them after move in ... thank god! Provided proper notice. During the month of May 2012, per terms and conditions they were to provide a detailed explanation of any deductions from deposit. Nothing heard. I initiated. They cited that I had made an unauthorised improvement to the flat by installing some kind of light switch upgrade. Utter nonsense! But that\'s minor. Come 1 June, when deposit is legally required to be ...
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What agent could do to change your mind?
Refund owed monies on time and not violating the terms of their contract.
Was this helpful? Yes
May 11,2012
Minithumbup
By:
May 11,2012
1 people found
this helpful
I dealt with James at Haart in Maidenhead over the course of 8 months due to the protracted purchase of my new property. As is usual with certain purchases, the course does not always run smooth and there were issues below me in the chain that meant 1 or 2 drop outs. Haart, and James in particular, took ownership of the problems and actively managed and overcame issues as they arose. He stayed on top of the whole process, made regular and numerous calls to all parties to keep the chain of commun...
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Jul 02,2011
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Jul 02,2011
5 people found
this helpful
I\\\'m absolutely disgusted with the service I am receiving at the moment, there is no communication with them. They never phone back when you ask them to. You never receive feedback about your property when people have viewed it. What the hell are we paying them for??? they are dreadful. please dont use them I never want someone to go through what I have. They ought to be ashamed of their lazy arses...
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Was this helpful? Yes
By: Customer Relations Manager
Aug 05, 2011
View all comments (1)
Hi there. I'm sorry that you have been unhappy with the service delivered by haart. If you would like me to look into your complaint then please do email me the details to melanie.smith@spicerhaart.co.uk mentioning 'AllAgents'.....
Jun 03,2010
Minithumbdown
By:
Jun 03,2010
2 people found
this helpful
Haaaart are deeply incompetent. A year ago I was looking for a new house. I viewed ONE property who was with Haart. It was ok, but someone else put an offer in and it was taken off the market. Fine. Maidenhead, Burnham and Slough branches then bombarded with mail to sign with them. I ignored them as plans changed and I was already signed with another agent. They also sent property details that did NOT match our needs; they were deficient to the tune of one in the bedroom count. We then bought a ...
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Was this helpful? Yes
By: Customer Relations Manager
Jun 04, 2010
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Hi Pigeonworrier. I am sorry that we got your requirements wrong, and I am particularly sorry if we have made a mistake regarding an offer you have not made. If you could email me your details to melanie.smith@spicerhaart.co.uk I can look into this for you.....
Mar 10,2010
Minithumbdown
By:
Mar 10,2010
1 people found
this helpful
Rubbish service, I would have been better off doing it myself - it would have been quicker and more pain free! Complaints procedure is a Joke - to all that have received offers of an investigation - forget it, this is only a time wasting exercise to keep them in the ombudsman scheme. They certainly don\'t look into cases. My response was full of factual errors and lame justifications for bad service. As others have stated, they certainly don\'t follow the estate agents code of practice....
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Was this helpful? Yes
By: Customer Relations Manager
Mar 11, 2010
View all comments (1)
Dear Jimmy L. I'm sorry that you were disappointed with our complaints process. You can if you wish proceed to the Ombudsman and they will be able to investigate your complaint and decide whether our desicion was appropriate. We have made you an offer in recognition of your complaint and I am waiting to hear from you as to whether you wish to accept this. Many thanks, Melanie Smith.....
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Services offered
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  • Surveys
  • Conveyancing
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Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
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Jasmine Semhi - upload your photo Jasmine Semhi
3 reviews

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Tracey Heyfield - upload your photo Tracey Heyfield
1 reviews

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James Robinson - no image available James Robinson
3 reviews

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Melissa WEST DRAYTON - upload your photo Melissa WEST DRAYTON
2 reviews

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Dan Cottle - upload your photo Dan Cottle
2 reviews

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