• claim your profile
    Joanna Kisieleska
  • upload your photo
    Leigh Thomas
  • upload your photo
    Laura Thompson
  • upload your photo
    Ruby-Ann Fernando
  • upload your photo
    James Whalley
  • claim your profile
    Anais Arsene
No description available.
Haart

55 Westow Hill, Upper Norwood Crystal Palace, London
Greater London
SE19 1TS

020 8670 5845
Website not available

Properties for Sale
Properties to Rent

“ Thanks to Melanie at crystal palace Haarts... ”

Apr 10,2018
Minithumbup
By: 'Dennis'
Apr 10,2018
0 people found
this helpful
I only had my house up for sale for a few weeks and thanks to Melanie & the Haarts team we had a offer which we have accepted...
read full review
Was this helpful? Yes
By: ross
Apr 11, 2018
View all comments (1)
Hi Dennis, Thank you for your kind review of our Crystal Palace branch, we're happy to hear they provided a lot of interest and that you've now accepted an offer. Regards Ross ...

“ Great experience... ”

Mar 21,2018
Minithumbup
Anais Arsene
By: 'James'
Mar 21,2018
0 people found
this helpful
Rest assured, I'm not the type to leave positive reviews simply for the sake of it. However, after dealing with multiple estate agents for 6 months, Anais was a breath of fresh air. She did not attempt to sell me properties using meaningless catch phrases, ...
read full review
Comment on agent fees
N/A
Was this helpful? Yes
By: ross
Mar 21, 2018
View all comments (1)
Hi James, Thanks for your kind review of our Crystal Palace branch. We will pass this feedback on. Regards Ross ...
Aug 19,2017
Minithumbup
Leigh Thomas
James Whalley
By: 'Claire Reis'
Aug 19,2017
0 people found
this helpful
Leigh, James and the rest of the team at Crystal Palace Haart have been fantastic. We always found you to be friendly and efficient. We were kept fully informed and updated throughout the viewing process, from accepting an offer on our home and through to ...
read full review
Comment on agent fees
For the time and effort that the team has put in marketing our home for sale, arranging and attending the multiple viewings and all the follow up through the negotiations with the buyer and queries etc leading up to exchange of contracts, I consider the fees to be more than fair.
Was this helpful? Yes
By: ross
Mar 09, 2018
View all comments (1)
Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful day, Regards Ross ...
Aug 18,2017
Minithumbdown
By: 'Kay'
Aug 18,2017
1 people found
this helpful
I'm very upset speaking to Ben from London, who is very ignorant of his statement about being 'liable to payments', he can't comprehend that I can't pay using my account because I am on maternity leave at the moment. And my husband is a manager ...
read full review
Was this helpful? Yes
By: ross
Mar 09, 2018
View all comments (1)
Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful day, Regards Ross ...
Apr 28,2017
Minithumbup
By: 'Natasha'
Apr 28,2017
0 people found
this helpful
I was very pleased to find a buyer for our house within one week. I am even more pleased that I found a very suitable property to purchase withing the next week - all under the same roof with Haart Crystal Palace. Leigh and James ...
read full review
Comment on agent fees
I am also very pleased with the agency fee, which is very reasonable in comparison with some other high street agencies.
Was this helpful? Yes
By: ross
Mar 09, 2018
View all comments (1)
Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful day, Regards Ross ...
Aug 18,2016
Minithumbup
Joanna Kisieleska
By: 'Jess'
Aug 18,2016
0 people found
this helpful
Joanna has been fantastic from start to finish. Always contactable and consistently went the extra mile to ensure the process was smooth....
read full review
Was this helpful? Yes
By: Ross
Aug 18, 2016
View all comments (1)
Hi Jess, We're very pleased to hear you received a fantastic service from start to finish from our Crystal Palace branch. We will pass this feedback on. Regards Ross ...
Jul 19,2016
Minithumbup
By: 'Anna'
Jul 19,2016
0 people found
this helpful
The company was been extremely helpful and informative throughout the whole process. Staff are always friendly and were on top of management companies and all involved during the purchase to keep us on track for exchange / completion....
read full review
Comment on agent fees
N/A
Was this helpful? Yes
By: Ross
Jul 20, 2016
View all comments (1)
Hi Anna, Thank you very much for your review, we're pleased the Crystal Palace branch were able to provide you a helpful and informative service throughout. We will pass this feedback on. Regards, haart Customer Experience team ...
Jul 08,2016
Minithumbup
By: 'Susan'
Jul 08,2016
0 people found
this helpful
I am very pleased with HAARTS. All the staff at the crystal palace branch we're so help full and have made every thing so far stress free...
read full review
Comment on agent fees
Very good
Was this helpful? Yes
By: Ross
Jul 12, 2016
View all comments (1)
Hi Susan, Thank you very much for your review, we're glad to hear you found our Crystal Palace branch to be helpful. We will certainly pass this feedback on. Regards, Ross ...
Jun 29,2016
Minithumbup
By: 'Sarah Cannon'
Jun 29,2016
0 people found
this helpful
Sam has been amazing help over the last few months, and I would definitely recommend her going forward. She has been friendly, professional, and, at a really stressful time been someone I can totally rely on - thank you so much!...
read full review
Comment on agent fees
N/A
Was this helpful? Yes
By: Ross
Jun 29, 2016
View all comments (1)
Hi Sarah, We're very pleased to hear you received a friendly and professional service from our Crystal Palace branch, we will pass this feedback on. Regards, Ross ...
Jun 23,2016
Minithumbup
Samantha Stevens
By: 'Paul Lamba'
Jun 23,2016
0 people found
this helpful
I would like to say that I have been very impressed with your Samantha Stevens at the branch. She is very good at her approach in getting things done. She comes across as somebody with a great deal of knowledge in the property sales market. ...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Jun 16,2016
Minithumbup
Joanna Kisieleska
By: 'Andy Stevenson'
Jun 16,2016
0 people found
this helpful
From the initial phone call to the final day of completion Joanna and the other members of the team I had contact with were professional but also incredibly kind and patiently explained each step of the process when I had, often ridiculous, questions....
read full review
Comment on agent fees
I understand from conversations from friends and family that the fees were absolutely acceptable for the process.
Was this helpful? Yes
Jun 15,2016
Minithumbup
By: 'Marian'
Jun 15,2016
0 people found
this helpful
Just wanted to drop a note to say a big thank you for all of your help through our sale. I've not had the best experience with estate agent before and was reluctant to listen when the appointment was initially made. I must say, I ...
read full review
Comment on agent fees
Very fair. I've dealth with other estate agent before who charges more and don't even do the job
Was this helpful? Yes
May 10,2016
Minithumbdown
By: 'KJ7'
May 10,2016
1 people found
this helpful
Generally very slow and disorganised. Did not have even the basic understanding of property legal issues necessary to help push the deal along. Were too slow and did not provide enough support to the seller to get the sale done. Although Foxtons can be very ...
read full review
Was this helpful? Yes
By: Ross
May 10, 2016
View all comments (1)
Hi KJ7, We're very sorry to hear about this. Please get in touch with our help team at help@haart.co.uk who can investigate this for you. Regards, Ross ...
Jun 18,2014
Minithumbdown
By: 'Natasha'
Jun 18,2014
2 people found
this helpful
Terrible service from the get go. We were booked to view a property whereby upon arrival, we found out that the agent was not aware of our appointment to view. Once viewed we immediately made a formal offer of the asking price through Haart- we ...
read full review
What agent could do to change your mind?
Provide good customer service Have the decency to keep customers informed of where they stand Be honest Train your staff and booking/viewing arrangements
Attached Files
Was this helpful? Yes
By: Customer Relations Manager
Jun 18, 2014
View all comments (1)
Dear Natasha, We are really sorry to hear about your experience and the service you received. We would like the opportunity to look in to this for you - please email the full details to us including the property details and we will look in to this. Many thanks, Melanie Smith, Customer Relations Manager ...
Nov 15,2013
Minithumbdown
By: 'JS'
Nov 15,2013
5 people found
this helpful
Customer service at all levels was a disgrace and they made the whole process extremely stressful. I ended up taking my keys back, insisting they took down their sign and waiting out the last 6 weeks of the contract. Every day I needed to check Haart, ...
read full review
What agent could do to change your mind?
To be trained in customer service
Attached Files
Was this helpful? Yes
Oct 16,2013
Minithumbup
By: 'Frontside Property Limited'
Oct 16,2013
0 people found
this helpful
I have used Haart Crystal Palace to buy 2 properties in the last 18 months. They have always been professional. Of particular benefit is that fact that they employ Pam purely to handle all the conveyancing issues and this make communication between buyer and vendor much smoother....
read full review
Was this helpful? Yes
Jul 11,2013
Minithumbup
By: 'Basim Jafar'
Jul 11,2013
0 people found
this helpful
I\'m extremely pleased with the service that Haart provided. The staff were so helpful and assisted quickly and efficiently with our every need. Communication was excellent and the service from staff was ever so polite and friendly. Unfortunately due to family reasons we were ...
read full review
Was this helpful? Yes
Jul 09,2013
Minithumbup
By: 'Petra'
Jul 09,2013
0 people found
this helpful
Esta Wilson was professional and friendly, she always dealt with any of our queries quickly and effiiciently, and always served with a smile (even on the phone you could tell she was smiling!). After we got our buyer, our case was handed to Pamela Douglas, ...
read full review
Was this helpful? Yes
Apr 16,2013
Minithumbup
By: 'J Watson'
Apr 16,2013
0 people found
this helpful
I have sold and purchased through Esta and her team at Haart Crystal Palace and I am very happy with the service and professionalism provided thorughout. They kept me in touch with all developments during the viewing stage and continually strived to reach a successful ...
read full review
Was this helpful? Yes
Feb 07,2013
Minithumbup
By: 'Liz W'
Feb 07,2013
0 people found
this helpful
I purchased my first property through Haart Crystal Palace. They were friendly, helpful, and made the purchase of my first home a pleasure. I wasn\'t given any hard sales pitch upon viewing and I felt that they were pretty straight forward. When placing offers ...
read full review
Was this helpful? Yes
Jan 21,2013
Minithumbup
By: 'Happy Client'
Jan 21,2013
0 people found
this helpful
I recently bought a property in Crystal Palace. Out of the 15 I visited, Haart were easily the easiest to deal with. Haart were polite, took note of want I wanted in a property, phoned me back when they had something suitable, and were contactable and ...
read full review
Was this helpful? Yes
Jan 09,2013
Minithumbup
By: 'JLB'
Jan 09,2013
0 people found
this helpful
We were impressed by Esta\'s professional, honest and friendly manner at our initial meeting. She offered us a competitive commission rate with a more professional approach so we decided to proceed with Haart. She took some excellent photographs taking the time to select the ...
read full review
Was this helpful? Yes
Nov 23,2012
Minithumbup
By: 'N Bond'
Nov 23,2012
0 people found
this helpful
The staff at Haart Crystal Palace were very professional and friendly. They put us at ease and supported us through the process of selling our much loved flat....
read full review
Was this helpful? Yes
Sep 17,2012
Minithumbup
By: 'Busola'
Sep 17,2012
1 people found
this helpful
Esta and her team provided a good and very professional service when they handled the sale of our flat. They called every week to provide updates on viewings and made recommendations till our studio flat was sold. Highly recommended agent, will use again....
read full review
Was this helpful? Yes
Aug 13,2012
Minithumbup
By: 'Jackie mann'
Aug 13,2012
0 people found
this helpful
We knew that selling our late father\'s house was going to be very emotional as it had always been a very happy family home with lovely memories, more than 40 years worth of memories. However, we turned to Esta Wilson at Haart in Crystal Palace ...
read full review
Was this helpful? Yes
Jul 25,2012
Minithumbup
By: 'RED'
Jul 25,2012
2 people found
this helpful
From start to finish Esta Wilson was professional, friendly, helpful and totally on the ball - but never pushy. In short Esta, you are a STAR and I\'d use you again any time....
read full review
Was this helpful? Yes
May 09,2012
Minithumbup
By: 'Katherine'
May 09,2012
0 people found
this helpful
I would just like to say how impressed I am with the haart crystal palace branch, they were able to get me a buyer within 3 viewings and get me a fantastic price. They always return my calls and keep me updated, and work pretty long ...
read full review
Was this helpful? Yes
Nov 07,2011
Minithumbdown
By: 'walden'
Nov 07,2011
10 people found
this helpful
Seems to be run by a bunch of complete incompetents who are incapable of even scheduling a viewing. No one knows what anyone else is doing and I spoke to the same idiot 6 or 7 times, each time having to reintroduce myself. Avoid these clowns if ...
read full review
Was this helpful? Yes
By: Customer Relations Manager
Dec 01, 2011
View all comments (1)
Hi Walden. I am sorry to hear about your experience. If you would like me to look into this for you please email the details to talk.to.us@haart.co.uk ...
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
77% customers were satisfied with fees 77% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £165,000
  • Max: £485,000

Letting No data



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 0 0 1 16 0 7 1 0 3
Joanna Kisieleska - upload your photo Joanna Kisieleska
2 reviews

About Joanna No description set View full profile
Leigh Thomas - no image available Leigh Thomas
Senior Branch Manager
1 reviews

About Leigh No description set View full profile
Laura Thompson - no image available Laura Thompson
Assistant Branch Manager
0 reviews

About Laura No description set View full profile
Ruby-Ann Fernando - no image available Ruby-Ann Fernando
Senior Negotiator
0 reviews

About Ruby-Ann No description set View full profile
James Whalley - no image available James Whalley
Senior Negotiator
1 reviews

About James No description set View full profile
Anais Arsene - upload your photo Anais Arsene
1 reviews

About Anais No description set View full profile

Fees

No fees set.

Complaints Procedure

No procedure available.

Branch rankings


Overall

Estate Agents Rankings

Letting Agents Rankings

Opening hours


.

Find the Best Agent to
Sell or Rent Your Home