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Haart

55 Westow Hill, Upper Norwood Crystal Palace, London
Greater London
SE19 1TS

020 8670 5845
Aug 19,2017
Minithumbup
Leigh Thomas
James Whalley
By: 'Claire Reis'
Aug 19,2017
0 people found
this helpful
Leigh, James and the rest of the team at Crystal Palace Haart have been fantastic. We always found you to be friendly and efficient. We were kept fully informed and updated throughout the viewing process, from accepting an offer on our home and through to exchange of contracts. You were very patient and professional in dealing with our frantic phone calls leading up to exchange. You always did what you said you were going too and it has been an absolute pleasure dealing with you all....
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Comment on agent fees
For the time and effort that the team has put in marketing our home for sale, arranging and attending the multiple viewings and all the follow up through the negotiations with the buyer and queries etc leading up to exchange of contracts, I consider the fees to be more than fair.
Was this helpful? Yes
Aug 18,2017
Minithumbdown
By: 'Kay'
Aug 18,2017
0 people found
this helpful
I'm very upset speaking to Ben from London, who is very ignorant of his statement about being 'liable to payments', he can't comprehend that I can't pay using my account because I am on maternity leave at the moment. And my husband is a manager who is very busy that he can't answer straight away from that foul-mouthed man i spoke to. If he does not understand how tenants go through finance checks before accepting them, then he has to go through letting agency training once again to fully underst...
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Was this helpful? Yes
Apr 28,2017
Minithumbup
By: 'Natasha'
Apr 28,2017
0 people found
this helpful
I was very pleased to find a buyer for our house within one week. I am even more pleased that I found a very suitable property to purchase withing the next week - all under the same roof with Haart Crystal Palace. Leigh and James were very helpful at every stage of the process. This was supported by excellent prompt 2-way communication....
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Comment on agent fees
I am also very pleased with the agency fee, which is very reasonable in comparison with some other high street agencies.
Was this helpful? Yes
Aug 18,2016
Minithumbup
Joanna Kisieleska
By: 'Jess'
Aug 18,2016
0 people found
this helpful
Joanna has been fantastic from start to finish. Always contactable and consistently went the extra mile to ensure the process was smooth....
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Was this helpful? Yes
By: Ross
Aug 18, 2016
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Hi Jess, We're very pleased to hear you received a fantastic service from start to finish from our Crystal Palace branch. We will pass this feedback on. Regards Ross ...
Jul 19,2016
Minithumbup
By: 'Anna'
Jul 19,2016
0 people found
this helpful
The company was been extremely helpful and informative throughout the whole process. Staff are always friendly and were on top of management companies and all involved during the purchase to keep us on track for exchange / completion....
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Comment on agent fees
N/A
Was this helpful? Yes
By: Ross
Jul 20, 2016
View all comments (1)
Hi Anna, Thank you very much for your review, we're pleased the Crystal Palace branch were able to provide you a helpful and informative service throughout. We will pass this feedback on. Regards, haart Customer Experience team ...
Jul 08,2016
Minithumbup
By: 'Susan'
Jul 08,2016
0 people found
this helpful
I am very pleased with HAARTS. All the staff at the crystal palace branch we're so help full and have made every thing so far stress free...
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Comment on agent fees
Very good
Was this helpful? Yes
By: Ross
Jul 12, 2016
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Hi Susan, Thank you very much for your review, we're glad to hear you found our Crystal Palace branch to be helpful. We will certainly pass this feedback on. Regards, Ross ...
Jun 29,2016
Minithumbup
By: 'Sarah Cannon'
Jun 29,2016
0 people found
this helpful
Sam has been amazing help over the last few months, and I would definitely recommend her going forward. She has been friendly, professional, and, at a really stressful time been someone I can totally rely on - thank you so much!...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Ross
Jun 29, 2016
View all comments (1)
Hi Sarah, We're very pleased to hear you received a friendly and professional service from our Crystal Palace branch, we will pass this feedback on. Regards, Ross ...
Jun 23,2016
Minithumbup
Samantha Stevens
By: 'Paul Lamba'
Jun 23,2016
0 people found
this helpful
I would like to say that I have been very impressed with your Samantha Stevens at the branch. She is very good at her approach in getting things done. She comes across as somebody with a great deal of knowledge in the property sales market. She always kept me informed on any developments in the sale of my flat. You are very lucky in having somebody like Samantha working for your company....
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Comment on agent fees
Good
Was this helpful? Yes
Jun 16,2016
Minithumbup
Joanna Kisieleska
By: 'Andy Stevenson'
Jun 16,2016
0 people found
this helpful
From the initial phone call to the final day of completion Joanna and the other members of the team I had contact with were professional but also incredibly kind and patiently explained each step of the process when I had, often ridiculous, questions....
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Comment on agent fees
I understand from conversations from friends and family that the fees were absolutely acceptable for the process.
Was this helpful? Yes
Jun 15,2016
Minithumbup
By: 'Marian'
Jun 15,2016
0 people found
this helpful
Just wanted to drop a note to say a big thank you for all of your help through our sale. I've not had the best experience with estate agent before and was reluctant to listen when the appointment was initially made. I must say, I was delighted by everything the team did from the first meeting I had. Highly professional, friendly and understanding. Always get back to you promptly! You all are simply faultless! Eight weeks from start to finish. Thank you thank you thank you. I will definately be ...
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Comment on agent fees
Very fair. I've dealth with other estate agent before who charges more and don't even do the job
Was this helpful? Yes
May 10,2016
Minithumbdown
By: 'KJ7'
May 10,2016
1 people found
this helpful
Generally very slow and disorganised. Did not have even the basic understanding of property legal issues necessary to help push the deal along. Were too slow and did not provide enough support to the seller to get the sale done. Although Foxtons can be very annoying this is something they are exceptionally good at....
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Was this helpful? Yes
By: Ross
May 10, 2016
View all comments (1)
Hi KJ7, We're very sorry to hear about this. Please get in touch with our help team at help@haart.co.uk who can investigate this for you. Regards, Ross ...
Jun 18,2014
Minithumbdown
By: 'Natasha'
Jun 18,2014
2 people found
this helpful
Terrible service from the get go. We were booked to view a property whereby upon arrival, we found out that the agent was not aware of our appointment to view. Once viewed we immediately made a formal offer of the asking price through Haart- we expressed our keen interest however the sale was made without any opportunity to bid higher, nor were we kept informed of the progress of our offer, we had to continuously chase them up. Your typical estate agents whose key goal is to make money without ...
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What agent could do to change your mind?
Provide good customer service Have the decency to keep customers informed of where they stand Be honest Train your staff and booking/viewing arrangements
Attached Files
Was this helpful? Yes
By: Customer Relations Manager
Jun 18, 2014
View all comments (1)
Dear Natasha, We are really sorry to hear about your experience and the service you received. We would like the opportunity to look in to this for you - please email the full details to us including the property details and we will look in to this. Many thanks, Melanie Smith, Customer Relations Manager ...
Nov 15,2013
Minithumbdown
By: 'JS'
Nov 15,2013
5 people found
this helpful
Customer service at all levels was a disgrace and they made the whole process extremely stressful. I ended up taking my keys back, insisting they took down their sign and waiting out the last 6 weeks of the contract. Every day I needed to check Haart, rightmove and zoopla websites because of constant issues with the content and photos. I paid extra for the Prime Brochure which took forever to be produced and once it was done it was incorrect so completely useless. They constantly brought ina...
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What agent could do to change your mind?
To be trained in customer service
Attached Files
Was this helpful? Yes
Oct 16,2013
Minithumbup
By: 'Frontside Property Limited'
Oct 16,2013
0 people found
this helpful
I have used Haart Crystal Palace to buy 2 properties in the last 18 months. They have always been professional. Of particular benefit is that fact that they employ Pam purely to handle all the conveyancing issues and this make communication between buyer and vendor much smoother....
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Was this helpful? Yes
Jul 11,2013
Minithumbup
By: 'Basim Jafar'
Jul 11,2013
0 people found
this helpful
I\'m extremely pleased with the service that Haart provided. The staff were so helpful and assisted quickly and efficiently with our every need. Communication was excellent and the service from staff was ever so polite and friendly. Unfortunately due to family reasons we were unable to go ahead with the sale of our flat but will definitely be using Haart in the future when we are ready to sell. Many thanks to the team at Haart in Crystal Palace. It was an absolute pleasure....
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Was this helpful? Yes
Jul 09,2013
Minithumbup
By: 'Petra'
Jul 09,2013
0 people found
this helpful
Esta Wilson was professional and friendly, she always dealt with any of our queries quickly and effiiciently, and always served with a smile (even on the phone you could tell she was smiling!). After we got our buyer, our case was handed to Pamela Douglas, who was initially at Thornton Heath, but moved to Crystal Palace. She was tireless in her efforts to chase up the chain constantly, because there were so many different issues that needed addressing, which the solicitors seemed to leave to her...
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Was this helpful? Yes
Apr 16,2013
Minithumbup
By: 'J Watson'
Apr 16,2013
0 people found
this helpful
I have sold and purchased through Esta and her team at Haart Crystal Palace and I am very happy with the service and professionalism provided thorughout. They kept me in touch with all developments during the viewing stage and continually strived to reach a successful outcome. The continual support by Haart during the conveyancing stage was much appreicated. I have no hesitation in recommending Esta and her team....
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Was this helpful? Yes
Feb 07,2013
Minithumbup
By: 'Liz W'
Feb 07,2013
0 people found
this helpful
I purchased my first property through Haart Crystal Palace. They were friendly, helpful, and made the purchase of my first home a pleasure. I wasn\'t given any hard sales pitch upon viewing and I felt that they were pretty straight forward. When placing offers for the property at no point did I feel like the agent injected a view or weighting on me with regards to amount - a great neutral middle person....
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Was this helpful? Yes
Jan 21,2013
Minithumbup
By: 'Happy Client'
Jan 21,2013
0 people found
this helpful
I recently bought a property in Crystal Palace. Out of the 15 I visited, Haart were easily the easiest to deal with. Haart were polite, took note of want I wanted in a property, phoned me back when they had something suitable, and were contactable and helpful throughout the buying process when the inevitable bumps in the road occurred. Based on my experience as a buyer, I would have confidence using them to sell my property....
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Was this helpful? Yes
Jan 09,2013
Minithumbup
By: 'JLB'
Jan 09,2013
0 people found
this helpful
We were impressed by Esta\'s professional, honest and friendly manner at our initial meeting. She offered us a competitive commission rate with a more professional approach so we decided to proceed with Haart. She took some excellent photographs taking the time to select the most suitable shots and we were exceptionally pleased with the resulting brochure. In fact this brochure was so comprehensive we would have benefitted from it when we first moved to the area! She gave us some sage advice...
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Was this helpful? Yes
Nov 23,2012
Minithumbup
By: 'N Bond'
Nov 23,2012
0 people found
this helpful
The staff at Haart Crystal Palace were very professional and friendly. They put us at ease and supported us through the process of selling our much loved flat....
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Was this helpful? Yes
Sep 17,2012
Minithumbup
By: 'Busola'
Sep 17,2012
1 people found
this helpful
Esta and her team provided a good and very professional service when they handled the sale of our flat. They called every week to provide updates on viewings and made recommendations till our studio flat was sold. Highly recommended agent, will use again....
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Was this helpful? Yes
Aug 13,2012
Minithumbup
By: 'Jackie mann'
Aug 13,2012
0 people found
this helpful
We knew that selling our late father\'s house was going to be very emotional as it had always been a very happy family home with lovely memories, more than 40 years worth of memories. However, we turned to Esta Wilson at Haart in Crystal Palace to help us. It took a little while for the house to sell, through minor complications, but we cannot fault the professionalism of Esta. Even lending a sympathetic ear when needed. Through the whole process we were constantly being kept up to date whic...
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Was this helpful? Yes
Jul 25,2012
Minithumbup
By: 'RED'
Jul 25,2012
2 people found
this helpful
From start to finish Esta Wilson was professional, friendly, helpful and totally on the ball - but never pushy. In short Esta, you are a STAR and I\'d use you again any time....
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Was this helpful? Yes
May 09,2012
Minithumbup
By: 'Katherine'
May 09,2012
0 people found
this helpful
I would just like to say how impressed I am with the haart crystal palace branch, they were able to get me a buyer within 3 viewings and get me a fantastic price. They always return my calls and keep me updated, and work pretty long hours, the manager was so passionate about my property and made sure her team all came to view. I would recommend haart to anyone wanting to sell....
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Was this helpful? Yes
Nov 07,2011
Minithumbdown
By: 'walden'
Nov 07,2011
10 people found
this helpful
Seems to be run by a bunch of complete incompetents who are incapable of even scheduling a viewing. No one knows what anyone else is doing and I spoke to the same idiot 6 or 7 times, each time having to reintroduce myself. Avoid these clowns if you are remotely serious about finding a property with any efficiency....
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Was this helpful? Yes
By: Customer Relations Manager
Dec 01, 2011
View all comments (1)
Hi Walden. I am sorry to hear about your experience. If you would like me to look into this for you please email the details to talk.to.us@haart.co.uk ...
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
75% customers were satisfied with fees 78% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £165,000
  • Max: £485,000

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Joanna Kisieleska - upload your photo Joanna Kisieleska
2 reviews

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Leigh Thomas - no image available Leigh Thomas
Senior Branch Manager
1 reviews

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Laura Thompson - no image available Laura Thompson
Assistant Branch Manager
0 reviews

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Ruby-Ann Fernando - no image available Ruby-Ann Fernando
Senior Negotiator
0 reviews

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James Whalley - no image available James Whalley
Senior Negotiator
1 reviews

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