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Haart

121 South End Croydon
Greater London
CR0 1BJ

Website not available

Properties for Sale
Properties to Rent

“ Thank you to Croydon Team... ”

Jun 04,2018
Minithumbup
By: 'Kathie Armstrong and Jim eaton'
Jun 04,2018
0 people found
this helpful
My experience with the Croydon team has been nothing but exceptional. They got me the best price for my house. It is very stressful buying and selling, I got nothing but kindness and helpfullness from them especially Lucy Cleaver who was very patient and understanding ...
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Comment on agent fees
The agency fees I thought were very competitive and good.
Was this helpful? Yes
Jan 27,2018
Minithumbdown
By: 'Michael Fairfax'
Jan 27,2018
1 people found
this helpful
Appalling service when we let our house through the South Croydon Office. Used the Full Management Service which was expensive but we thought would be useful as we were moving abroad. Returned to find Haart had not carried out a final check out, the tenants ...
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Comment on agent fees
Very expensive fees for dreadful service
Was this helpful? Yes
By: ross
Mar 09, 2018
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Hi there, We apologies for the poor experience you received with us, please email in to help@haart.co.uk so we can look into your experience. Thank you, Regards Ross ...
Sep 27,2017
Minithumbup
By: 'MrsM'
Sep 27,2017
2 people found
this helpful
Possibly the worst experience selling our home*. Completely unprofessional and tried to make us lower the price after 1 week. It was like dealing with a child and he was completely unsympathetic and unprofessional. Things only improved once his managed took over and managed to sell ...
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Comment on agent fees
High but now they are being priced out by much better agents
Was this helpful? Yes
By: ross
Mar 09, 2018
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Hi there, We apologies for the poor experience you received with us, please email in to help@haart.co.uk so we can look into your experience. Thank you, Regards Ross ...
May 18,2017
Minithumbdown
By: 'Andy'
May 18,2017
1 people found
this helpful
Unprofessional! I would never use Haart again out due to their lack of communication, care and general attitude towards customers....
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Was this helpful? Yes
By: ross
Mar 09, 2018
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Hi there, We apologies for the poor experience you received with us, please email in to help@haart.co.uk so we can look into your experience. Thank you, Regards Ross ...
Feb 15,2017
Minithumbup
By: 'Lauren Diventura'
Feb 15,2017
0 people found
this helpful
After having a bad experience with Barnard Marcus in Croydon, I instructed Haart to sell my one bedroom flat. I found their service excellent and thorough and very helpful throughout the process....
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Comment on agent fees
Good
Was this helpful? Yes
By: Ross
Feb 16, 2017
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Hi Lauren, Thank you for your kind review of our Croydon branch, we're pleased to hear you received an excellent service and that they were also very helpful throughout. We will pass this feedback on. Regards Ross ...
Jan 31,2017
Minithumbdown
By: 'RA'
Jan 31,2017
0 people found
this helpful
Having had 2 rather unprofessional estate agents in Croydon attempt to sell one of my properties last year, I thought I would look further and telephoned Haart. Phone was answered by a gentleman named Richard in letting. I asked to be transferred to sales at which ...
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Was this helpful? Yes
By: Ross
Jan 31, 2017
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Hi RA, We're very sorry to hear about this. Please email in to help@haart.co.uk so we can investigate why this happened. Regards Ross | haart CX team ...
Nov 24,2016
Minithumbup
By: 'Sam&Rob'
Nov 24,2016
0 people found
this helpful
We would like to highly recommend Haart for their professional and helpful service. The staff was pleasant, courteous, efficient and very interested to help us. Thanks to them, we found a lovely house to rent, with the features that we wanted....
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Was this helpful? Yes
By: Ross
Nov 24, 2016
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Hi Sam & Rob, Thank you for your kind review of our Croydon branch. We're pleased to hear they delivered a helpful service and were pleasant, courteous and efficient. We will pass this feedback on to the branch, Regards Ross ...
Oct 27,2016
Minithumbup
By: 'Aysha'
Oct 27,2016
0 people found
this helpful
I have viewed many properties, but Anthony Slade is one of the best sales negotiators I have ever met in my life. With excellent customers service skills, works on own initiative and excellent sales Negotiator always kept me updated! Anthony showed us a property even ...
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Was this helpful? Yes
By: Aysha
Oct 27, 2016
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Also would like to add Anthony Slade Managed/took charge everything well. ...
Sep 05,2016
Minithumbup
By: 'Alex K.'
Sep 05,2016
0 people found
this helpful
I would like to highlight the tireless effort of Adam Collier (Manager, South Croydon branch) in his endeavours in the matter of my property sale. Always contactable, and always keeping me updated and instilling confidence during the sometimes stressful process. I would also like to ...
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Was this helpful? Yes
By: Ross
Sep 05, 2016
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Hi Alex, Thank you for your kind review of our Croydon branch. We're happy to hear they provided an impressive service and that they were always contactable. We will pass this feedback on. Regards Ross ...
Aug 01,2016
Minithumbup
By: 'MG'
Aug 01,2016
0 people found
this helpful
Excellent and highly professional service throughout the process. The members of staff at this branch were were knowledgeable and willing to go the extra mile to help....
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Comment on agent fees
N/A
Was this helpful? Yes
By: Ross
Aug 01, 2016
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Hi MG, Thank you for your review of our Croydon branch, we're pleased to hear you received a highly professional service throughout. Regards, Ross ...
Jul 26,2016
Minithumbup
By: 'Nana'
Jul 26,2016
0 people found
this helpful
Yvonne was very good at trying to move the vsale along. In our case that wasn't very easy because our buyers solicitors and the solicitors dealing with our sale were very bad. She would contact all parties in the chain to make sure everything was ...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Ross
Jul 26, 2016
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Hi Nana, Thank you for your review of our Croydon branch. We're pleased you received an honest and quick service throughout. We will pass this feedback on. Regards Ross ...
Jul 11,2016
Minithumbup
By: 'Liz E'
Jul 11,2016
0 people found
this helpful
I just wanted to say a big thank you to Jordan for firstly helping us negotiate our offer on what is now our first property to having the offer accepted by maintaining what is clearly a good relationship with the previous homeowner. I want to ...
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Was this helpful? Yes
By: Ross
Jul 11, 2016
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Hi Liz, Thank you very much for the review, we're pleased you had a positive experience with us, we will pass this feedback on. Regards, Ross ...
Jun 21,2016
Minithumbup
By: 'A Lonsdale'
Jun 21,2016
0 people found
this helpful
Purchase went through very quickly, and all of my questions were answered swiftly. I am a first time buyer so a lot of the process were things that I was not certain of, so it was helpful to have a group of people who were ...
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Comment on agent fees
With the support I received the fees were something I was happy with
Was this helpful? Yes
Jun 16,2016
Minithumbup
By: 'Duncan Athol'
Jun 16,2016
0 people found
this helpful
Reece provided excellent service. He was attentive, provided regular updates and no matter how many times I called him he would take my call of if busy call me back. In the last week or so before we exchanged he was excellent at continuing to ...
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Comment on agent fees
Not Seller but Buyer.
Was this helpful? Yes
Mar 26,2014
Minithumbdown
By: 'RC'
Mar 26,2014
2 people found
this helpful
The tenant Haart put in my property used a fake identity, fake job reference and fake previous landlord reference and still managed to pass Haart\'s reference and credit checks. The tenant paid no rent once they had the keys, sublet the property by letting ...
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What agent could do to change your mind?
The agent was sympathetic but there was nothing they could really do once the tenant got in. They need to use a different company for referencing and have far stricter checks. I feel I should have received a full refund of fees paid, but still had to pay commission on the first rent received.
Attached Files
Was this helpful? Yes
By: Lettings Manager
Apr 02, 2014
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Thanks RC, I am happy to say that we have since changed the referencing company, We were very unfortunate to have a tenant provide false information and manage to squeeze through our checks. We know this does happen in our industry but this was the first and only time that something like this has happened through the Croydon office and I hope nothing like this will happen again. I do hope in the future we have the opportunity to work together and prove that this was a horrible one off. Thanks ...
Aug 31,2012
Minithumbdown
By: 'Stressed out :-('
Aug 31,2012
9 people found
this helpful
Recently went through Haart\'s to rent a flat. At first they seemed helpful and friendly, then once the holding fee was paid they couldn\'t have cared less. Eventually all reference checks were completed and i was contacted to settle my outstanding payment. Again ...
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Was this helpful? Yes
By: Lucylu
Mar 11, 2013
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I am thinking of using them to let my house , but after reading this comment i have to think twice now ...
Jul 11,2012
Minithumbup
By: 'Jini Sanassy'
Jul 11,2012
1 people found
this helpful
I recently sold my flat with Haart of Croydon and I must say Ricky, Maxine and Perry were an absolute pleasure to deal with. The team were effcient, friendly and supportive at all stages of the process. It really does make a difference to have ...
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Was this helpful? Yes
Jul 04,2012
Minithumbup
By: 'Katie Smith'
Jul 04,2012
0 people found
this helpful
It was my first time renting my property out as a landlord and as a result I was quite nervous and unsure of the process. I dealt with Arun, Ben, Ria and Sylwia all of which were extremely understanding, friendly and helpful and made the ...
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Was this helpful? Yes
Jul 04,2012
Minithumbup
By: 'Rahil'
Jul 04,2012
0 people found
this helpful
Arran found me a tenant in no time at all and was very helpful in setting up the tenancy. he gave me a very good deal as well which pursuaded me to switch from another estate agency to Haart. He is definitely an asset to ...
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Was this helpful? Yes
Jul 04,2012
Minithumbup
By: 'Qaisra Dhillon'
Jul 04,2012
0 people found
this helpful
Home is where the heart is or shall I say Haart......! Something I truly detest in life is wasting the time as it is precious and never returns. When I spoke to Perry and he fixed an appointment for me to meet Lee, I knew ...
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Was this helpful? Yes
Jun 01,2012
Minithumbup
By: 'Mr & Mrs Russell'
Jun 01,2012
0 people found
this helpful
Haarts have provided us with an excellent service during the selling of our property. They are friendly and helpful and have always been prompt to respond. Maxine is great with viewings, helpful and friendly, Perry is positive and attentive and Rikki has been superb in ...
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Was this helpful? Yes
May 14,2012
Minithumbup
By: 'Rebecca'
May 14,2012
0 people found
this helpful
I found all the staff at this branch to be very professional and efficent, with a friendly and positive attitude. Communication has been outstanding and they were able to work round our busy lifestyles. When showing our property to potential buyers they gave them all ...
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Was this helpful? Yes
May 09,2012
Minithumbup
By: 'Robert & Esther Thomas'
May 09,2012
0 people found
this helpful
all the staff were pro active and responsive to our requirements. Very impressed with the marketing products offered and the level lof service given. We would strongly recommend Haart Croydon to anyone looking to sell there property....
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Was this helpful? Yes
Apr 26,2012
Minithumbup
By: 'Patricia'
Apr 26,2012
0 people found
this helpful
Although the sale of my house hasn\'t been completely finalised i wanted to leave a review to say how fantastic the staff at Haart in the South Croydon office have been. They have organised loads of viewings, have answered my numerous phone calls in ...
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Was this helpful? Yes
Feb 07,2012
Minithumbdown
By: 'Steve Lemon'
Feb 07,2012
15 people found
this helpful
What a rubbish agent! If it was possible to give them 0 out of 5, I would! They came up with the idea of doing an 'Ebay' style auction for my house, but pitched the starting bid price £30k under the asking price. This may have ...
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Was this helpful? Yes
By: daisythecat
Apr 13, 2012
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We have just been told by haart that they do not give out lists of viewers and it is company policy not to, we wanted the list to avoid accepting an offer from someone who may have viewed through them. Please formalise your complaint we have and the ombudsman is now involved! ...
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
85% customers were satisfied with fees 79% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £300,000
  • Max: £365,000

Letting No data



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
2 2 1 1 8 0 7 1 1 2

Fees

No fees set.

Complaints Procedure

No procedure available.
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