haart
Croydon, CR0
3.8/5, 25 reviews
76% recommended
100% lettings valuation accuracy
67% lettings fee satisfaction
No company information

Opening Hours
Address

haart
121 South End
Croydon
Greater London
CR0 1BJ

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 67% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 2 1 1 8 0 7 1 1 2
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA TPOS Sales TPOS Lettings
Latest Properties

No Properties

“Thank you to Croydon Team...”

Share on :
Jun 04,2018
Minithumbup
By: 'Kathie Armstrong and Jim eaton'
Jun 04,2018
0 people found
this helpful
My experience with the Croydon team has been nothing but exceptional. They got me the best price for my house. It is very stressful buying and selling, I got nothing but kindness and helpfullness from them especially Lucy Cleaver who was very patient and understanding ...
read full review
Comment on agent fees
The agency fees I thought were very competitive and good.
Was this helpful? Yes

“Appalling service when we let our house through the South ......”

Share on :
Jan 27,2018
Minithumbdown
By: 'Michael Fairfax'
Jan 27,2018
1 people found
this helpful
Appalling service when we let our house through the South Croydon Office. Used the Full Management Service which was expensive but we thought would be useful as we were moving abroad. Returned to find Haart had not carried out a final check out, the tenants ...
read full review
Comment on agent fees
Very expensive fees for dreadful service
Was this helpful? Yes
By: ross
Mar 09, 2018
View all comments (1)
Hi there, We apologies for the poor experience you received with us, please email in to help@haart.co.uk so we can look into your experience. Thank you, Regards Ross ...

“Possibly the worst experience selling our home*. Completely unprofessional and ......”

Share on :
Sep 27,2017
Minithumbup
By: 'MrsM'
Sep 27,2017
2 people found
this helpful
Possibly the worst experience selling our home*. Completely unprofessional and tried to make us lower the price after 1 week. It was like dealing with a child and he was completely unsympathetic and unprofessional. Things only improved once his managed took over and managed to sell ...
read full review
Comment on agent fees
High but now they are being priced out by much better agents
Was this helpful? Yes
By: ross
Mar 09, 2018
View all comments (1)
Hi there, We apologies for the poor experience you received with us, please email in to help@haart.co.uk so we can look into your experience. Thank you, Regards Ross ...

“Unprofessional! I would never use Haart again out due to ......”

Share on :
May 18,2017
Minithumbdown
By: 'Andy'
May 18,2017
1 people found
this helpful
Unprofessional! I would never use Haart again out due to their lack of communication, care and general attitude towards customers....
read full review
Was this helpful? Yes
By: ross
Mar 09, 2018
View all comments (1)
Hi there, We apologies for the poor experience you received with us, please email in to help@haart.co.uk so we can look into your experience. Thank you, Regards Ross ...

“After having a bad experience with Barnard Marcus in Croydon, ......”

Share on :
Feb 15,2017
Minithumbup
By: 'Lauren Diventura'
Feb 15,2017
0 people found
this helpful
After having a bad experience with Barnard Marcus in Croydon, I instructed Haart to sell my one bedroom flat. I found their service excellent and thorough and very helpful throughout the process....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Ross
Feb 16, 2017
View all comments (1)
Hi Lauren, Thank you for your kind review of our Croydon branch, we're pleased to hear you received an excellent service and that they were also very helpful throughout. We will pass this feedback on. Regards Ross ...

“Having had 2 rather unprofessional estate agents in Croydon attempt to ......”

Share on :
Jan 31,2017
Minithumbdown
By: 'RA'
Jan 31,2017
0 people found
this helpful
Having had 2 rather unprofessional estate agents in Croydon attempt to sell one of my properties last year, I thought I would look further and telephoned Haart. Phone was answered by a gentleman named Richard in letting. I asked to be transferred to sales at which ...
read full review
Was this helpful? Yes
By: Ross
Jan 31, 2017
View all comments (1)
Hi RA, We're very sorry to hear about this. Please email in to help@haart.co.uk so we can investigate why this happened. Regards Ross | haart CX team ...

“We would like to highly recommend Haart for their professional ......”

Share on :
Nov 24,2016
Minithumbup
By: 'Sam&Rob'
Nov 24,2016
0 people found
this helpful
We would like to highly recommend Haart for their professional and helpful service. The staff was pleasant, courteous, efficient and very interested to help us. Thanks to them, we found a lovely house to rent, with the features that we wanted....
read full review
Was this helpful? Yes
By: Ross
Nov 24, 2016
View all comments (1)
Hi Sam & Rob, Thank you for your kind review of our Croydon branch. We're pleased to hear they delivered a helpful service and were pleasant, courteous and efficient. We will pass this feedback on to the branch, Regards Ross ...

“I have viewed many properties, but Anthony Slade is one ......”

Share on :
Oct 27,2016
Minithumbup
By: 'Aysha'
Oct 27,2016
0 people found
this helpful
I have viewed many properties, but Anthony Slade is one of the best sales negotiators I have ever met in my life. With excellent customers service skills, works on own initiative and excellent sales Negotiator always kept me updated! Anthony showed us a property even ...
read full review
Was this helpful? Yes
By: Aysha
Oct 27, 2016
View all comments (2)
Also would like to add Anthony Slade Managed/took charge everything well. ...

“I would like to highlight the tireless effort of Adam ......”

Share on :
Sep 05,2016
Minithumbup
By: 'Alex K.'
Sep 05,2016
0 people found
this helpful
I would like to highlight the tireless effort of Adam Collier (Manager, South Croydon branch) in his endeavours in the matter of my property sale. Always contactable, and always keeping me updated and instilling confidence during the sometimes stressful process. I would also like to ...
read full review
Was this helpful? Yes
By: Ross
Sep 05, 2016
View all comments (1)
Hi Alex, Thank you for your kind review of our Croydon branch. We're happy to hear they provided an impressive service and that they were always contactable. We will pass this feedback on. Regards Ross ...

“Excellent and highly professional service throughout the process. The members ......”

Share on :
Aug 01,2016
Minithumbup
By: 'MG'
Aug 01,2016
0 people found
this helpful
Excellent and highly professional service throughout the process. The members of staff at this branch were were knowledgeable and willing to go the extra mile to help....
read full review
Comment on agent fees
N/A
Was this helpful? Yes
By: Ross
Aug 01, 2016
View all comments (1)
Hi MG, Thank you for your review of our Croydon branch, we're pleased to hear you received a highly professional service throughout. Regards, Ross ...

“Yvonne was very good at trying to move the vsale ......”

Share on :
Jul 26,2016
Minithumbup
By: 'Nana'
Jul 26,2016
0 people found
this helpful
Yvonne was very good at trying to move the vsale along. In our case that wasn't very easy because our buyers solicitors and the solicitors dealing with our sale were very bad. She would contact all parties in the chain to make sure everything was ...
read full review
Comment on agent fees
N/A
Was this helpful? Yes
By: Ross
Jul 26, 2016
View all comments (1)
Hi Nana, Thank you for your review of our Croydon branch. We're pleased you received an honest and quick service throughout. We will pass this feedback on. Regards Ross ...

“I just wanted to say a big thank you to ......”

Share on :
Jul 11,2016
Minithumbup
By: 'Liz E'
Jul 11,2016
0 people found
this helpful
I just wanted to say a big thank you to Jordan for firstly helping us negotiate our offer on what is now our first property to having the offer accepted by maintaining what is clearly a good relationship with the previous homeowner. I want to ...
read full review
Was this helpful? Yes
By: Ross
Jul 11, 2016
View all comments (1)
Hi Liz, Thank you very much for the review, we're pleased you had a positive experience with us, we will pass this feedback on. Regards, Ross ...

“Purchase went through very quickly, and all of my questions ......”

Share on :
Jun 21,2016
Minithumbup
By: 'A Lonsdale'
Jun 21,2016
0 people found
this helpful
Purchase went through very quickly, and all of my questions were answered swiftly. I am a first time buyer so a lot of the process were things that I was not certain of, so it was helpful to have a group of people who were ...
read full review
Comment on agent fees
With the support I received the fees were something I was happy with
Was this helpful? Yes

“Reece provided excellent service. He was attentive, provided regular updates ......”

Share on :
Jun 16,2016
Minithumbup
By: 'Duncan Athol'
Jun 16,2016
0 people found
this helpful
Reece provided excellent service. He was attentive, provided regular updates and no matter how many times I called him he would take my call of if busy call me back. In the last week or so before we exchanged he was excellent at continuing to ...
read full review
Comment on agent fees
Not Seller but Buyer.
Was this helpful? Yes

“The tenant Haart put in my property used a fake ......”

Share on :
Mar 26,2014
Minithumbdown
By: 'RC'
Mar 26,2014
2 people found
this helpful
The tenant Haart put in my property used a fake identity, fake job reference and fake previous landlord reference and still managed to pass Haart's reference and credit checks. The tenant paid no rent once they had the keys, sublet the property by letting each ...
read full review
What agent could do to change your mind?
The agent was sympathetic but there was nothing they could really do once the tenant got in. They need to use a different company for referencing and have far stricter checks. I feel I should have received a full refund of fees paid, but still had to pay commission on the first rent received.
Attached Filesnbsp;
Was this helpful? Yes
By: Lettings Manager
Apr 02, 2014
View all comments (1)
Thanks RC, I am happy to say that we have since changed the referencing company, We were very unfortunate to have a tenant provide false information and manage to squeeze through our checks. We know this does happen in our industry but this was the first and only time that something like this has happened through the Croydon office and I hope nothing like this will happen again. I do hope in the future we have the opportunity to work together and prove that this was a horrible one off. Thanks ...

“Recently went through Haart's to rent a flat. At first ......”

Share on :
Aug 31,2012
Minithumbdown
By: 'Stressed out :-('
Aug 31,2012
9 people found
this helpful
Recently went through Haart's to rent a flat. At first they seemed helpful and friendly, then once the holding fee was paid they couldn't have cared less. Eventually all reference checks were completed and i was contacted to settle my outstanding payment. Again they were ...
read full review
Was this helpful? Yes
By: Lucylu
Mar 11, 2013
View all comments (1)
I am thinking of using them to let my house , but after reading this comment i have to think twice now ...

“I recently sold my flat with Haart of Croydon and ......”

Share on :
Jul 11,2012
Minithumbup
By: 'Jini Sanassy'
Jul 11,2012
1 people found
this helpful
I recently sold my flat with Haart of Croydon and I must say Ricky, Maxine and Perry were an absolute pleasure to deal with. The team were effcient, friendly and supportive at all stages of the process. It really does make a difference to have ...
read full review
Was this helpful? Yes

“It was my first time renting my property out as ......”

Share on :
Jul 04,2012
Minithumbup
By: 'Katie Smith'
Jul 04,2012
0 people found
this helpful
It was my first time renting my property out as a landlord and as a result I was quite nervous and unsure of the process. I dealt with Arun, Ben, Ria and Sylwia all of which were extremely understanding, friendly and helpful and made the ...
read full review
Was this helpful? Yes

“Arran found me a tenant in no time at all ......”

Share on :
Jul 04,2012
Minithumbup
By: 'Rahil'
Jul 04,2012
0 people found
this helpful
Arran found me a tenant in no time at all and was very helpful in setting up the tenancy. he gave me a very good deal as well which pursuaded me to switch from another estate agency to Haart. He is definitely an asset to ...
read full review
Was this helpful? Yes

“Home is where the heart is or shall I say ......”

Share on :
Jul 04,2012
Minithumbup
By: 'Qaisra Dhillon'
Jul 04,2012
0 people found
this helpful
Home is where the heart is or shall I say Haart......! Something I truly detest in life is wasting the time as it is precious and never returns. When I spoke to Perry and he fixed an appointment for me to meet Lee, I knew ...
read full review
Was this helpful? Yes

“Haarts have provided us with an excellent service during the ......”

Share on :
Jun 01,2012
Minithumbup
By: 'Mr & Mrs Russell'
Jun 01,2012
0 people found
this helpful
Haarts have provided us with an excellent service during the selling of our property. They are friendly and helpful and have always been prompt to respond. Maxine is great with viewings, helpful and friendly, Perry is positive and attentive and Rikki has been superb in ...
read full review
Was this helpful? Yes

“I found all the staff at this branch to be ......”

Share on :
May 14,2012
Minithumbup
By: 'Rebecca'
May 14,2012
0 people found
this helpful
I found all the staff at this branch to be very professional and efficent, with a friendly and positive attitude. Communication has been outstanding and they were able to work round our busy lifestyles. When showing our property to potential buyers they gave them all ...
read full review
Was this helpful? Yes

“all the staff were pro active and responsive to our ......”

Share on :
May 09,2012
Minithumbup
By: 'Robert & Esther Thomas'
May 09,2012
0 people found
this helpful
all the staff were pro active and responsive to our requirements. Very impressed with the marketing products offered and the level lof service given. We would strongly recommend Haart Croydon to anyone looking to sell there property....
read full review
Was this helpful? Yes

“Although the sale of my house hasn't been completely finalised ......”

Share on :
Apr 26,2012
Minithumbup
By: 'Patricia'
Apr 26,2012
0 people found
this helpful
Although the sale of my house hasn't been completely finalised i wanted to leave a review to say how fantastic the staff at Haart in the South Croydon office have been. They have organised loads of viewings, have answered my numerous phone calls in a ...
read full review
Was this helpful? Yes

“What a rubbish agent! If it was possible to give ......”

Share on :
Feb 07,2012
Minithumbdown
By: 'Steve Lemon'
Feb 07,2012
15 people found
this helpful
What a rubbish agent! If it was possible to give them 0 out of 5, I would! They came up with the idea of doing an 'Ebay' style auction for my house, but pitched the starting bid price £30k under the asking price. This may have worked, ...
read full review
Was this helpful? Yes
By: daisythecat
Apr 13, 2012
View all comments (2)
We have just been told by haart that they do not give out lists of viewers and it is company policy not to, we wanted the list to avoid accepting an offer from someone who may have viewed through them. Please formalise your complaint we have and the ombudsman is now involved! ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by haart, Croydon CR0 1BJ


As Seen On

Find the Best Agent to
Sell or Rent Your Home