No description available.
Haart

18-20 Head Street Colchester
Essex
CO1 1NY

01206 546432
Website not available

Properties for Sale
Properties to Rent

Dec 16,2017
Minithumbup
By: 'Danielle Ford'
Dec 16,2017
0 people found
this helpful
Haart have been amazing in the selling of our home and the purchase of our new home. They kept us up to date with any relevant information and were more than happy to help answer any questions we had. The service provided was excellent, staff ...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: ross
Mar 09, 2018
View all comments (1)
Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful day, Regards Ross ...
Dec 07,2015
Minithumbdown
By: 'filiz'
Dec 07,2015
1 people found
this helpful
The service is terrible. I do not have heat at home for almost three moths and I am a pregnant woman who is going to give birth within two weeks. Two radiators in bedrooms do not work since I moved the house and none fixed ...
read full review
Was this helpful? Yes
Feb 27,2015
Minithumbdown
By: 'Very disapointed customer'
Feb 27,2015
2 people found
this helpful
This experience has been HORRIBLE!!! When coming over from Sweden to the Uk to view, they messed up my viewing and didn't tell me! I ended up coming here, spending lots of money and wasn't able to see ANY of the properties they were going ...
read full review
Was this helpful? Yes
By: Customer Relations Manager
Mar 05, 2015
View all comments (1)
Hello I am very sorry to hear about your experience. Please email help@haart.co.uk so we can investigate this for you and ensure there are no further delays. Many thanks Melanie Smith Customer Relations Manager ...
Dec 08,2014
Minithumbdown
By: 'Jane123'
Dec 08,2014
1 people found
this helpful
I was left feeling disappointed and lied to by the Chelmsford branch of Haart estate agents . After having and offer accepted we expected all to run smoothly. We were first time buyers and the vendors had no chain. After months of hearing nothing and chasing ...
read full review
What agent could do to change your mind?
Been honest
Attached Files
Was this helpful? Yes
By: Customer Relations Manager
Dec 12, 2014
View all comments (1)
Hi Jane I'm really sorry to hear about these issues you faced. I will ensure your feedback is passed on, if there's anything else I can do to help please don't hesitate to contact me via email at help@haart.co.uk. Many thanks Melanie Smith Customer Relations Manager ...
Nov 04,2014
Minithumbdown
By: 'Mr L Boorman and Mrs C Boorman'
Nov 04,2014
1 people found
this helpful
Iam at this moment waiting to hear when an agent will visit my tenant who is being evicted today. I have been told by the local office in Grays they no nothing about it and there is only one person in the office, therefore no ...
read full review
What agent could do to change your mind?
The agent could have returned my calls, as a legal team they should have the answers to legal questions not say I will have to come back to you which they never did. I would like to have dealt with one person but the turnover of staff seems to make this impossible ,as a managing agent your company do not manage
Attached Files
Comment on agent fees
I think the fee is far to high ,as I seem to be chasing Haarts to do there job
Was this helpful? Yes
By: Customer Relations Manager
Nov 24, 2014
View all comments (1)
Dear Mr and Mrs Boorman, I am so sorry to hear about the issues you have faced. Please email me at help@haart.co.uk so I can look into this for you. Many thanks Melanie Smith Customer Relations Manager ...
Sep 29,2014
Minithumbdown
By: 'MN'
Sep 29,2014
2 people found
this helpful
WARNING: to anyone thinking of using Haarts, Colchester - Do not even consider it. From the moment we moved in (when the rental house was filthy, there was no one available to do the check-in, we then had to beg for the check in report ...
read full review
Was this helpful? Yes
By: Customer Relations Manager
Oct 01, 2014
View all comments (1)
Dear MN, I am so sorry to hear about your experience and the service you received. I will make sure to pass on your feedback. If you need any further help with this please do email me at customercare@haart.co.uk Many thanks Melanie Smith Customer Relations Manager ...
Aug 28,2014
Minithumbdown
By: 'Wallace'
Aug 28,2014
2 people found
this helpful
Haart have been useless since we first decided to rent through them 4 years ago. The first day we moved in I was clamped in my car parking space because haart didn't tell me I needed a permit. We didn't hear anything from them the whole ...
read full review
Was this helpful? Yes
By: Customer Relations Manager
Aug 29, 2014
View all comments (1)
Hi Wallace, Really sorry to hear about your experience. Please could you email the details to customercare@haart.co.uk so we can look in to this. We will also be able to look in to your deposit for you too. Many thanks, Melanie Smith, Customer Relations Manager. ...
Dec 18,2013
Minithumbdown
By: 'Ruby'
Dec 18,2013
3 people found
this helpful
Impossible to get through to the agents and always dealing with different people. Fees are way too high and are for made up things. Had to chase the agents constantly to make sure they sent out the right forms and they never kept me informed ...
read full review
Was this helpful? Yes
Dec 15,2013
Minithumbdown
By: 'I Sanders'
Dec 15,2013
5 people found
this helpful
Whatever you do, do not let Haart manage your property for you, they are totally useless. Last year, I used their "full management service" to manage the letting of a property I own in Colchester as I live too far away to manage ...
read full review
Was this helpful? Yes
Aug 06,2013
Minithumbdown
By: 'Sarah'
Aug 06,2013
3 people found
this helpful
I have received a shockingly bad service for the past three years from Spicehaarts Colchester, in every aspect of service. To top it off I have recently left the property to be told the landlord didn\'t want a final inspection, despite me pushing for ...
read full review
What agent could do to change your mind?
The maintenance team never phone you back or tell you to ring back tomorrow when you have water pouring through your ceiling. The whole company has communication issues, they dont speak to each other let alone to you. It would be good if they could stick to their word and give me my deposit back.
Attached Files
Was this helpful? Yes
Jul 27,2013
Minithumbdown
By: 'Unhappy 1'
Jul 27,2013
6 people found
this helpful
In what Capacity did you use the - It says Sold a property using them. that should read they are unable to sell property after signing 20wk contract they took over 2 weeks to get the advert displayed as we wanted it photos epc etc prommised ...
read full review
What agent could do to change your mind?
They could doe some of the things they prommised when they signed us up
Attached Files
Was this helpful? Yes
Jul 14,2012
Minithumbdown
By: 'Nicholas Martin'
Jul 14,2012
6 people found
this helpful
Dreadful service all round. Local agent poor but customer service at Colchester about as bad as it could be. Have now given them notice. Liz Nelson - all your promises have come to nothing. No communication, excessive quotations for works, incorrect inventory reviews, constant changing ...
read full review
Was this helpful? Yes
May 19,2012
Minithumbdown
By: 'Unhappy Landlord'
May 19,2012
7 people found
this helpful
The property management in Colchester is terrible. They do not return the calls, nor e-mails. No matter how many times I have to call them or write to them for over 2 months. Things have not been resolved. Their answers are: either he is not in ...
read full review
Was this helpful? Yes
By: unhappy
Dec 04, 2012
View all comments (2)
Absolutely agree with this.as soon as haart moved to Colchester in an obvious cost cutting excersize, the customer service has all but evaporated!someone needs to investigate the Colchester branch for,quite frankly,unacceptable customer service.you can't just ignore your tenants and landlords for months.I also,as a tenant,do not believe that you 'cant get hold of the landlord' - It's been 11 months,has he/she dissapeared? ...
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
43% customers were satisfied with fees 57% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £180,000
  • Max: £180,000

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 4 0 6 1 1 0 1 0 0

Fees

No fees set.

Complaints Procedure

No procedure available.

Awards won by Haart, Colchester CO1 1NY

Branch rankings


Overall

Estate Agents Rankings

Letting Agents Rankings

Opening hours


Find the Best Agent to
Sell or Rent Your Home