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Haart

18-20 Head Street Colchester
Essex
CO1 1NY

01206 546432

Dec 07,2015
Minithumbdown
By:
Dec 07,2015
0 people found
this helpful
The service is terrible. I do not have heat at home for almost three moths and I am a pregnant woman who is going to give birth within two weeks. Two radiators in bedrooms do not work since I moved the house and none fixed them. The one in the living room also broken down last September,even though I contact them so many, they keep delaying repairing. Additionally they put so much stress and pressure on me by their attitude towards the issue. They are so careless and Ms Daisy is so rude. What I ...
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Feb 27,2015
Minithumbdown
By:
Feb 27,2015
1 people found
this helpful
This experience has been HORRIBLE!!! When coming over from Sweden to the Uk to view, they messed up my viewing and didn't tell me! I ended up coming here, spending lots of money and wasn't able to see ANY of the properties they were going to show me. Once we moved in it didn't become better, everything took time and the dishwasher was not working at all and the washing machine was also faulty. After telling the landlord who informed me that the agency is running the property they did nothing... ...
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Was this helpful? Yes
By: Customer Relations Manager
Mar 05, 2015
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Hello I am very sorry to hear about your experience. Please email help@haart.co.uk so we can investigate this for you and ensure there are no further delays. Many thanks Melanie Smith Customer Relations Manager....
Dec 08,2014
Minithumbdown
By:
Dec 08,2014
0 people found
this helpful
I was left feeling disappointed and lied to by the Chelmsford branch of Haart estate agents . After having and offer accepted we expected all to run smoothly. We were first time buyers and the vendors had no chain. After months of hearing nothing and chasing the agent for information I ended up having to call twice a day for a week to finally find out the vendors solicitor (who were recommended by Haart) had not progressed the case. I was accused of trying to protect my solicitor (why would I an...
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What agent could do to change your mind?
Been honest
Was this helpful? Yes
By: Customer Relations Manager
Dec 12, 2014
View all comments (1)
Hi Jane I'm really sorry to hear about these issues you faced. I will ensure your feedback is passed on, if there's anything else I can do to help please don't hesitate to contact me via email at help@haart.co.uk. Many thanks Melanie Smith Customer Relations Manager....
Nov 04,2014
Minithumbdown
By:
Nov 04,2014
0 people found
this helpful
Iam at this moment waiting to hear when an agent will visit my tenant who is being evicted today. I have been told by the local office in Grays they no nothing about it and there is only one person in the office, therefore no person to visit my tenant. Colchester office, every time you want to speak to somebody they are always at meetings,they never return calls I have to phone for every piece of information regarding non payment of rent. When this went to court I was never advised of any pr...
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What agent could do to change your mind?
The agent could have returned my calls, as a legal team they should have the answers to legal questions not say I will have to come back to you which they never did. I would like to have dealt with one person but the turnover of staff seems to make this impossible ,as a managing agent your company do not manage
Comment on agent fees
I think the fee is far to high ,as I seem to be chasing Haarts to do there job
Was this helpful? Yes
By: Customer Relations Manager
Nov 24, 2014
View all comments (1)
Dear Mr and Mrs Boorman, I am so sorry to hear about the issues you have faced. Please email me at help@haart.co.uk so I can look into this for you. Many thanks Melanie Smith Customer Relations Manager....
Sep 29,2014
Minithumbdown
By:
Sep 29,2014
1 people found
this helpful
WARNING: to anyone thinking of using Haarts, Colchester - Do not even consider it. From the moment we moved in (when the rental house was filthy, there was no one available to do the check-in, we then had to beg for the check in report and request a visit from the branch because of the state of the house, to the moment we took them to the Tenancy Dispute Scheme - they were awful. Our landlords were abroad and they obviously had or have no idea of Haarts inadequacies - Maintenance division and...
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By: Customer Relations Manager
Oct 01, 2014
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Dear MN, I am so sorry to hear about your experience and the service you received. I will make sure to pass on your feedback. If you need any further help with this please do email me at customercare@haart.co.uk Many thanks Melanie Smith Customer Relations Manager....
Aug 28,2014
Minithumbdown
By:
Aug 28,2014
1 people found
this helpful
Haart have been useless since we first decided to rent through them 4 years ago. The first day we moved in I was clamped in my car parking space because haart didn't tell me I needed a permit. We didn't hear anything from them the whole time I lived there except when we renewed our contract and they wanted an admin fee! We have recently moved to a different property which we had to pay haart to give us a reference for (which cost us £30!) a few days later we received a phone call saying ...
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Was this helpful? Yes
By: Customer Relations Manager
Aug 29, 2014
View all comments (1)
Hi Wallace, Really sorry to hear about your experience. Please could you email the details to customercare@haart.co.uk so we can look in to this. We will also be able to look in to your deposit for you too. Many thanks, Melanie Smith, Customer Relations Manager.....
Dec 18,2013
Minithumbdown
By:
Dec 18,2013
2 people found
this helpful
Impossible to get through to the agents and always dealing with different people. Fees are way too high and are for made up things. Had to chase the agents constantly to make sure they sent out the right forms and they never kept me informed or updated with my application. Appalling customer service and run by kids who have no ready information when asked and don\'t get back to you. I will never be going with this company again....
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Dec 15,2013
Minithumbdown
By:
Dec 15,2013
4 people found
this helpful
Whatever you do, do not let Haart manage your property for you, they are totally useless. Last year, I used their "full management service" to manage the letting of a property I own in Colchester as I live too far away to manage it myself. The service is an absolute joke, they don\'t manage the property at all, they just give the tenants the keys, and leave them to it. They said they would do an inspection once every three months, but I always had to remind them to do it, and after...
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Aug 06,2013
Minithumbdown
By:
Aug 06,2013
2 people found
this helpful
I have received a shockingly bad service for the past three years from Spicehaarts Colchester, in every aspect of service. To top it off I have recently left the property to be told the landlord didn\'t want a final inspection, despite me pushing for an inspection they said he didn\'t want one and therefore would have ten days to inform of any issues, 20 days have past and they tell me I can\'t have my deposit back yet as the landlord has a couple of issues, even though he hasn\'t reported the i...
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What agent could do to change your mind?
The maintenance team never phone you back or tell you to ring back tomorrow when you have water pouring through your ceiling. The whole company has communication issues, they dont speak to each other let alone to you. It would be good if they could stick to their word and give me my deposit back.
Was this helpful? Yes
Jul 27,2013
Minithumbdown
By:
Jul 27,2013
5 people found
this helpful
In what Capacity did you use the - It says Sold a property using them. that should read they are unable to sell property after signing 20wk contract they took over 2 weeks to get the advert displayed as we wanted it photos epc etc prommised to do all viewings ( but have attended none ) only had 4-5 viewings in the 15 weeks we have been on the market They assured us they would have no problem selling our not standard and bespoke property (HaHa) Never get any feed back from them have to ...
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What agent could do to change your mind?
They could doe some of the things they prommised when they signed us up
Was this helpful? Yes
Jul 14,2012
Minithumbdown
By:
Jul 14,2012
5 people found
this helpful
Dreadful service all round. Local agent poor but customer service at Colchester about as bad as it could be. Have now given them notice. Liz Nelson - all your promises have come to nothing. No communication, excessive quotations for works, incorrect inventory reviews, constant changing of contact names, no follow up on rent arrears. Very expensive. I haven\'t got a good word to say about any of them apart from Shirley Gibb who seems to run the Weston office. Her manager, Morgan Wilson seems ...
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May 19,2012
Minithumbdown
By:
May 19,2012
6 people found
this helpful
The property management in Colchester is terrible. They do not return the calls, nor e-mails. No matter how many times I have to call them or write to them for over 2 months. Things have not been resolved. Their answers are: either he is not in or he is not available. One person passed along the issue to another, then it is never resolved. They do not contact the contractors on behalf on the tenants or landlord. I do not understand why the whole team in Haart Colchester is so laid back. What ...
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Was this helpful? Yes
By: unhappy
Dec 04, 2012
View all comments (2)
Absolutely agree with this.as soon as haart moved to Colchester in an obvious cost cutting excersize, the customer service has all but evaporated!someone needs to investigate the Colchester branch for,quite frankly,unacceptable customer service.you can't just ignore your tenants and landlords for months.I also,as a tenant,do not believe that you 'cant get hold of the landlord' - It's been 11 months,has he/she dissapeared?....
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