haart
Cambridge, CB1
2.5/5, 10 reviews
40% recommended
100% lettings valuation accuracy
99% lettings fee satisfaction
No company information

Opening Hours
Address

haart
19 The Broadway Mill Road
Cambridge
Cambridgeshire
CB1 3AH
01223 245 302

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 99% £1,275 £2,300
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 0 1 6 2 0 0 0 0 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA TPOS Lettings
Latest Properties

No Properties

“After having a terrible experience with one letting agent in ......”

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Feb 18,2015
Minithumbup
By: 'Denise Ewing'
Feb 18,2015
0 people found
this helpful
After having a terrible experience with one letting agent in Cambridge. I was so relieved to have met Jamie and the team at Mill road. They are very professional, helpful and quick. I will continue to carry on using them for the renting of my ...
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Was this helpful? Yes
By: Customer Relations Manager
Feb 19, 2015
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Dear Denise Thank you for your review. We are pleased to hear that Jamie and team have provided a good service and we are delighted to hear that you will be continuing to use us for your properties. All the best Melanie Smith Customer Relations Manager ...

“Very helpful,professional, always informed me of progress,good advice. ......”

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Feb 06,2015
Minithumbup
By: 'mr ian fisher'
Feb 06,2015
0 people found
this helpful
Very helpful,professional, always informed me of progress,good advice. Always approachable and available,good timekeeping,and I will be happy to have eoin as my agent...
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By: Customer Relations Manager
Feb 19, 2015
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Dear Ian Thank you for your lovely review, we are very pleased to hear about the service you've received from Eoin and team. All the best for the future! Melanie Smith Customer Relations Manager ...

“The whole process went smoothly, plenty of notice when access ......”

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Dec 05,2014
Minithumbup
By: 'Elizabeth'
Dec 05,2014
0 people found
this helpful
The whole process went smoothly, plenty of notice when access to the property was required. Any queries I had were answered clearly . All staff seemed aware of were we were up to with the process....
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By: Customer Relations Manager
Dec 05, 2014
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Hi Elizabeth, Thank you for your review. We are really pleased to hear about the service you received. All the best for the future! Melanie Smith Customer Relations Manager ...

“We are foreigners - family will be in UK for ......”

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Nov 17,2014
Minithumbup
By: 'Lukas'
Nov 17,2014
0 people found
this helpful
We are foreigners - family will be in UK for only short studytime, Haart recommended us suitable property, viewings was next day, staff was nice and very helpful, then Jamie C. made all paper work. During this we were in abroad. Check in day was ...
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By: Customer Relations Manager
Nov 24, 2014
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Dear Lukas, Thank you for your review. We are pleased to hear about the good service you received from Jamie and the team. All the best Melanie Smith Customer Relations Manager ...

“An utter disgrace. They treat tenants with contempt and landlords ......”

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Jun 06,2013
Minithumbdown
By: 'extenant'
Jun 06,2013
5 people found
this helpful
An utter disgrace. They treat tenants with contempt and landlords with indifference. Incapable of (or unwilling to) organise even the most basic tasks that form the basis of their job such as check-in, inventory, and minor maintenance. Avoid Haart Mill Road at all costs....
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“Created a phantom bidder against me in order to try ......”

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Aug 26,2012
Minithumbdown
By: 'xiaoyi'
Aug 26,2012
8 people found
this helpful
Created a phantom bidder against me in order to try to up my bid price. Lied about many issues relating to the property. Told me that they didn't have the correct paperwork for the house so that I couldn't move in on time. Told me ...
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“Firstly, the viewing of the house was late and we ......”

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Jun 26,2012
Minithumbdown
By: 'NotgoodHaart'
Jun 26,2012
6 people found
this helpful
Firstly, the viewing of the house was late and we were not informed so we waited outside the house at 9.30am for over half an hour when we had travelled for over 4 hours to get to the viewing. The agent who did the viewing was ...
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What agent could do to change your mind?
Dealt with all the issues as soon as we called them on the day of move in- or even if they had checked the house before we moved in they would have noticed these issues.
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“I called several times attempting to make an appointment to ......”

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Jun 19,2012
Minithumbdown
By: 'Melpomene'
Jun 19,2012
5 people found
this helpful
I called several times attempting to make an appointment to view the property. Originally we had an appointment, which was cancelled 30minites beforehand, as they had not managed to contact the current tenant. I rearranged. This appointment was cancelled for the same reason. I rearranged, ...
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What agent could do to change your mind?
If they had actually had the courtesy to call me when they said they would, or work a little harder to contact the current tenant then I wouldn't be so annoyed.
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“We moved in and there were lots of pet hair ......”

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Jun 08,2012
Minithumbdown
By: 'Hector'
Jun 08,2012
4 people found
this helpful
We moved in and there were lots of pet hair in the house, we had to clean up the house entirely and the landlord let us a silicone pot to fix part of the bath and some taps that were a bit loose. After trying ...
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“Myself and my partner had and are still having a ......”

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Feb 28,2012
Minithumbdown
By: 'Bridget'
Feb 28,2012
7 people found
this helpful
Myself and my partner had and are still having a terrible experience with Haart. We began the process of renting which then fell through due to the landlord not agreeing terms with Haart. This was over nearly 4 weeks ago, and they are still to refund ...
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What agent could do to change your mind?
Refunded our money as soon as the let had fallen through. Also ever returned our phone calls and kept us informed with the process of our refund.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by haart, Cambridge CB1 3AH


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