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    Dillon
No description available.
Haart

775 Fishponds Road Bristol
South Gloucestershire
BS16 3UP

01179 654455

Oct 16,2015
Minithumbdown
By:
Oct 16,2015
0 people found
this helpful
After I had agreed an estate agent to sell my house (I had no contact with Haart prior to the call intiiated from Dillon) - once on rightmove, Dillon from Haart rang up unrequested offering evaluation services. When I had said I was working with an alternative Estate Agent, he continued to try and get one of their employees round to discuss. I said not thanks, he mentioned could he call back in 3 weeks - my comment was "please check on rightmove first, if it is sold then don't bother, if it...
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Jul 17,2015
Minithumbdown
By:
Jul 17,2015
2 people found
this helpful
This estate agency were miss-leading about the fees for the property. Initially telling me that no fees were required. I was able to afford the rent on this basis and went to view the property. Again was informed on the viewing that no fees were required. Eventually was told that the fees would be £360 and that 2 other people had made offers on the property. Neither of the two employees in the letting section bothered to return my calls with updates even when they said they would, and even...
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Was this helpful? Yes
By: Customer Relations Manager
Jul 22, 2015
View all comments (1)
Hi John I'm really sorry to hear about this. Please could you email help@haart.co.uk with the details so we can look in to this further. Many thanks Melanie Smith Customer Relations Manager....
Nov 07,2011
Minithumbdown
By:
Nov 07,2011
10 people found
this helpful
Rented a property and paid 6 weeks' rent for the deposit - £969. Upon vacating the property we were told everything was in order except the carpets which were quite dirty. Explained this had been the case when renting the property as evidenced by the ingoing inventory report which cited "need propfessional clean" next to the carpet description. Also provided 6 emails which had been sent to the branch manager at the time specifically regarding the carpets. The branch manager and t...
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What agent could do to change your mind?
The steps to a happier experience are very, very simple. Basic good manners. Treating people with common decency. Obeyng your own rules. Sticking to legally binding timelines. Upon trying to get the carpets cleaned or get information about whether or not we could clean them ourselves, all that happened were broken promises and constant direction to the agreement citing we took the property as seen, completely missing the point that we only wanted to know whether or not the landlady wnated them cleaned by a professional or was happy for us to do it. Upon moving out, nobody stayed in touch with us. We were left to do all the chasing. Property management told us the branch would clsoe everytning off. We were never told the case had been passed back to property management, had to discover this ourselves. As far as PM goes, the case handler completely ignored all attempts to direct her to the agreement and the 10 days which had lapsed many times over. Even at 24 days in to the process she was still not providing a figure or any reason why the rest of the money had not yet been returned. Breaking their own rules all over the place and leaving us stuck without 969 pounds of our money which, after 10 days, became ours legally again as nothing had been adivsed in terms of witholding anything. There is a process there so I cannot recommend putting that in place, simply training the staff to be aware of this and be professional in their treatment of people would be enough.
Was this helpful? Yes
By: Customer Relations Manager
Dec 01, 2011
View all comments (1)
Dear Dispondent. I am sorry to hear about your experience. If you would like me to look into this for you please email the details to talk.to.us@haart.co.uk....
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Nicola  - upload your photo Nicola
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Charlotte  - upload your photo Charlotte
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Dillon  - upload your photo Dillon
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