haart
Bristol, BS16
3/5, 9 reviews
56% recommended
75% sales valuation accuracy
75% sales fee satisfaction
No company information

Opening Hours
Address

haart
775 Fishponds Road
Bristol
South Gloucestershire
BS16 3UP
01179 654455

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 75% 75% £153,000 £276,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 0 2 3 0 2 0 0 2
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA TPOS Sales
Latest Properties

No Properties

“Excellent service for first time buyer...”

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Nov 13,2018
Minithumbup
By: 'Sarah'
Nov 13,2018
0 people found
this helpful
Hannah at Haart Fishponds has been fantastic in helping me with finding my first home to buy. She's been so helpful and supportive, and even after I backed out of an initial purchase, she bent over backwards to find me another suitable property. She's great ...
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“excellent rapport...”

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Jun 22,2018
Minithumbup
By: 'Alan@John Lewis'
Jun 22,2018
0 people found
this helpful
Hannah,as sales negotiator, was very enthusiastic about our property on first viewing, which gives confidence, her replies to queries are always returned directly and are helpful. Hannah engages with clients to offer a feeling of personal service,rather than being one of a number, ...
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Comment on agent fees
good
Was this helpful? Yes

“Excellent...”

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Jun 19,2018
Minithumbup
By: 'Claire Thomas'
Jun 19,2018
0 people found
this helpful
I cannot thank the team enough for their support throughout the whole process. Hannah, Eva and Tracy were there every step of the way with guidance and advice. Even listening to my frustrations with the completion process, was a huge support. Would definitely recommend....
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Comment on agent fees
The rate was fair and considering the amount of phone calls, support and advice given.
Was this helpful? Yes

“I could not recommend haart high enough!! Eva was absolutely ......”

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Feb 24,2018
Minithumbup
By: 'Jules cox'
Feb 24,2018
0 people found
this helpful
I could not recommend haart high enough!! Eva was absolutely brilliant all the way through even with such difficult people in the chain and even when we thought it wasn't going to happen (on numerous occasions!) and we became so stressed she was on it ...
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Was this helpful? Yes
By: Eva-Jayne Lacey
Feb 24, 2018
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Thank you so much for your lovely comments Jules. It was definitely a challenging sale at times but I am so pleased everything worked out in the end and I hope you and Jeff settle well in your new home. Thanks again for your lovely words, it is so nice to hear. Eva-Jayne Lacey ...

“Tracey and her two colleagues Hannah and Eva were excellent.......”

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Feb 10,2018
Minithumbup
By: 'BOB and Lyn'
Feb 10,2018
0 people found
this helpful
Tracey and her two colleagues Hannah and Eva were excellent.They were always polite,helpful and positive.I would certainly recommend the three of them for any estate agent business.Thank you all.Best wishes Bob and Lyn...
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Comment on agent fees
Expensive
Was this helpful? Yes
By: ross
Mar 09, 2018
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Hi there, Thanks for your kind words and than you for the 5-star feedback. Have a wonderful day, Regards Ross ...

“Thoroughly disappointed by Haarts involvement with our tenancy. They have ......”

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May 02,2017
Minithumbdown
By: 'Disgruntled'
May 02,2017
3 people found
this helpful
Thoroughly disappointed by Haarts involvement with our tenancy. They have done nothing but make the process of moving out of the flat we were renting more difficult and more stressful. Having asked to end our tenancy early we were told we needed to pay administration ...
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Comment on agent fees
Bad.
Was this helpful? Yes

“After I had agreed an estate agent to sell my ......”

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Oct 16,2015
Minithumbdown
By: 'House seller'
Oct 16,2015
1 people found
this helpful
After I had agreed an estate agent to sell my house (I had no contact with Haart prior to the call intiiated from Dillon) - once on rightmove, Dillon from Haart rang up unrequested offering evaluation services. When I had said I was working with ...
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“This estate agency were miss-leading about the fees for the ......”

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Jul 17,2015
Minithumbdown
By: 'John'
Jul 17,2015
2 people found
this helpful
This estate agency were miss-leading about the fees for the property. Initially telling me that no fees were required. I was able to afford the rent on this basis and went to view the property. Again was informed on the viewing that no fees were ...
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Was this helpful? Yes
By: Customer Relations Manager
Jul 22, 2015
View all comments (1)
Hi John I'm really sorry to hear about this. Please could you email help@haart.co.uk with the details so we can look in to this further. Many thanks Melanie Smith Customer Relations Manager ...

“Rented a property and paid 6 weeks' rent for the deposit ......”

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Nov 07,2011
Minithumbdown
By: 'Dispondent...'
Nov 07,2011
11 people found
this helpful
Rented a property and paid 6 weeks' rent for the deposit - £969. Upon vacating the property we were told everything was in order except the carpets which were quite dirty. Explained this had been the case when renting the property as evidenced by the ingoing inventory ...
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What agent could do to change your mind?
The steps to a happier experience are very, very simple. Basic good manners. Treating people with common decency. Obeyng your own rules. Sticking to legally binding timelines. Upon trying to get the carpets cleaned or get information about whether or not we could clean them ourselves, all that happened were broken promises and constant direction to the agreement citing we took the property as seen, completely missing the point that we only wanted to know whether or not the landlady wnated them cleaned by a professional or was happy for us to do it. Upon moving out, nobody stayed in touch with us. We were left to do all the chasing. Property management told us the branch would clsoe everytning off. We were never told the case had been passed back to property management, had to discover this ourselves. As far as PM goes, the case handler completely ignored all attempts to direct her to the agreement and the 10 days which had lapsed many times over. Even at 24 days in to the process she was still not providing a figure or any reason why the rest of the money had not yet been returned. Breaking their own rules all over the place and leaving us stuck without 969 pounds of our money which, after 10 days, became ours legally again as nothing had been adivsed in terms of witholding anything. There is a process there so I cannot recommend putting that in place, simply training the staff to be aware of this and be professional in their treatment of people would be enough.
Attached Filesnbsp;
Was this helpful? Yes
By: Customer Relations Manager
Dec 01, 2011
View all comments (1)
Dear Dispondent. I am sorry to hear about your experience. If you would like me to look into this for you please email the details to talk.to.us@haart.co.uk ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by haart, Bristol BS16 3UP


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