“Selling our London flat with Haart was stressful and upsetting. ......”
1 Star Review
Jul 06,2017
By:
'Emily'
Jul 06,2017
Services: Sales (as a Vendor)
Sold price: £530000
Would you recommend?: No
Postcode: NW2
Sales (as a Vendor)
Sold price: £530000
Postcode: NW2
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Selling our London flat with Haart was stressful and upsetting. When the manager of the branch painted the picture of the open day, with her and her colleagues showing lots of people round our place, we decided to go with them. A week of cleaning ...
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Comment on agent fees
The fees were fine in comparison to other local estate agents but in terms of value for money, the poor service provided was NOT worth that amount. I'd rather do Purple Bricks and do it myself.
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“Upon starting with the agency, we (myself and 2 other tenants) ......”
1 Star Review
Oct 16,2014
By:
'Ken'
Oct 16,2014
Services: Lettings (as a Tenant)
Rent PCM: £1632
Would you recommend?: No
Postcode: NW4
Lettings (as a Tenant)
Rent PCM: £1632
Postcode: NW4
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Upon starting with the agency, we (myself and 2 other tenants) thought Haart would be ok, but we slowly found their customer service to become a very unreliable, omitting information, delayed response times on crucial matters, moving goalposts (and the list goes on).
I'll note a ...
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What agent could do to change your mind?
1.Basically the left hand should know what the right hand is doing.
If one branch says the other should be handling something and the other branch says the opposite, just stop passing the buck and solve it. It's always an issue when you waste time of an agent, yet, they constantly waste our time.
2. I shouldn't have to go to the twitter account as the default means of customer service. This, is very, very poor. Anything I've ever had pushed forward was solely because I contacted them via twitter and reported how bad their customer service was in handling my case.
3. Stop threatening forms of eviction (whether it be true or not) with people who you've put in a situation that needs time to resolve. Also stating this while you already have their deposit and the rent standing order has already been set up is just rude.
4. Have more of your front-facing agents customer friendly. A lot of them are more interested in getting in the sale itself and not in any "after-sale" service.
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Comment on agent fees
Way over the top for trivial things. Changing the name on a contract, and ref checks, and changing the name on the deposit costs more than half of the rent I was paying on the place.
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