The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

1/5, 2 Reviews
0% Recommended
0% sales valuation accuracy
0% letting valuation accuracy
0% sales fee satisfaction
0% letting fee satisfaction
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0.00% | 0% | £530,000 | £530,000 |
| Lettings | 0% | 0% | £1,632 | £1,632 |
haart
74 Walm Lane, London, Greater London
NW2 4RA
020 8459 0122

By : 'Emily'
Services : Sales (As a Vendor)
Sold price : £530000
Would you recommend ? : No
Postcode : NW2
Selling our London flat with Haart was stressful and upsetting. When the manager of the branch painted the picture of the open day, with her and her colleagues showing lots of people round our place, we decided to go with them. A week of cleaning and decorating later, one young girl from the agency ... Read Full Review
The fees were fine in comparison to other local estate agents but in terms of value for money, the poor service provided was NOT worth that amount. I'd rather do Purple Bricks and do it myself.
By : ross
9 Mar 2018Hi there, We apologies for the poor experience you received with us, please email in to help@haart.co.uk so we can look into your experience. Thank...
By : 'Ken'
Services : Letting (As a Tenant)
Rent PCM : £1632
Would you recommend ? : No
Postcode : NW4
Upon starting with the agency, we (myself and 2 other tenants) thought Haart would be ok, but we slowly found their customer service to become a very unreliable, omitting information, delayed response times on crucial matters, moving goalposts (and the list goes on). I'll note a few so far: 1.... Read Full Review
1.Basically the left hand should know what the right hand is doing. If one branch says the other should be handling something and the other branch says the opposite, just stop passing the buck and solve it. It\'s always an issue when you waste time of an agent, yet, they constantly waste our time. 2. I shouldn\'t have to go to the twitter account as the default means of customer service. This, is very, very poor. Anything I\'ve ever had pushed forward was solely because I contacted them via twitter and reported how bad their customer service was in handling my case. 3. Stop threatening forms of eviction (whether it be true or not) with people who you\'ve put in a situation that needs time to resolve. Also stating this while you already have their deposit and the rent standing order has already been set up is just rude. 4. Have more of your front-facing agents customer friendly. A lot of them are more interested in getting in the sale itself and not in any \"after-sale\" service.
Way over the top for trivial things. Changing the name on a contract, and ref checks, and changing the name on the deposit costs more than half of the rent I was paying on the place.
By : Customer Relations Manager
30 Oct 2014Hi Ken I'm so sorry to hear about the issues you faced. Please do keep in contact with us at Head Office if we are able to be of any more assistance. Kind regards, Melanie Smith Customer...
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 5/22/2018, 1:13:45 AM by allAgents