Very poor communication. Do not answer the phone and definitely need training in customer communication. Made an appointment to view property and then they say not in diary. Someone needs to answer phone. Would not use Haart... Read Full Review

We are attempting to sell our property with Haart Monmouth. Poor communication. Difficult to get hold of on phone ( not sure how people book viewings??). Poor levels of in branch staffing following the lockdown. Messages passed on from the concierge telephone number are ignored or not forwarded.... Read Full Review

Thank you Gemma and Sophie at Monmouth branch for all you help, and support with our move, will certainly recommend you... Read Full Review

Thank you to Gemma and her team (Monmouth branch), always polite, good humoured and prompt in getting answers for all the questions, however, minor and sometimes tricky. We got there in the... Read Full Review

Abbie helped enormously with all our appointments and Gemma kept us informed of progress at all times. The best thing is the family friendly service to do the very best for all parties. I will always be happy to recommend haarts... Read Full Review

I'd like to start by saying it's hard to choose one member of staff at this branch, they are all amazing. Both Abbie and Gemma ( our main contacts) have been outstanding. The whole team are polite, efficient, accommodating, trustworthy and dependable. They communicate really well, were... Read Full Review

Our house sale was unusual and complex but the service we received from Gemma and her team at Haart Monmouth was extraordinary. They were so positive, proactive, efficient and professional but at the same time, endlessly willing to listen to our concerns and come up with effective solutions. We... Read Full Review