Milton Keynes , MK9

Mirela Ispas said about haart

Services : Sales( As a Buyer )Date: 17th Aug 2022

Jack Bacon is amazing!!! Is a very serious and professional senior residential sales consultant. Give prompt answers to emails and don't keep you wait.

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Thieves; I have been using ...

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1 Star Review

By : 'Chham'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : MK10

29 Jun 2022

People found this helpful2

Thieves; I have been using this agency for past one and half years. They have given me more hard times than the tenants living in my property. They have charged me on multiple occasions, when asked for the reasons they won't reply back to me. They would take at least 2 months to reply me back ... Read Full Review

Chham said about haart

Services : Letting( As a Owner )Date: 29th Jun 2022

Thieves; I have been using this agency for past one and half years. They have given me more hard times than the tenants living in my property. They have charged me on multiple occasions, when asked for the reasons they won't reply back to me. They would take at least 2 months to reply me back and come up with more than 9 months old Invoice. I would agree about the charges provided that the Invoices were valid but I was never been informed on a single occasion when the services were carried out. There has been a emergency services called out at my property but only a year after the Invoice was sent to me and didn't even bothered informing about the issues. At one point I had to chase for almost half year about the charges made, that's how terrible is their service. The tenants also complaint about this agency to me about their poor services. They were not communicating with them neither with me.

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Booking a ...

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1 Star Review

By : 'Angelika'
Services : Sales( Prospective Vendor/Buyer )
Sold price : £220000
Would you recommend ? : No
Postcode : MK14

28 Apr 2021

People found this helpful0

I have been trying to view multiple properties and had to call every day to chase for a phone call back to confirm. No contact was made to me despite asking for a confirmation. I initially booked the viewings on a website and again no contact to confirm. Whenever I called the phone line went to... Read Full Review

Angelika Zywot said about haart

Services : Sales( Prospective Vendor/Buyer )Date: 27th Apr 2021

I have been trying to view multiple properties and had to call every day to chase for a phone call back to confirm. No contact was made to me despite asking for a confirmation. I initially booked the viewings on a website and again no contact to confirm. Whenever I called the phone line went to different offices each time and had to speak to someone new every time. Very poor service in terms of customer service/ satisfaction. I would not recommend this estate agents at all.

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Excellent service, helpful ...

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5 Star Review

By : 'David'
Services : Letting( As a Owner )
Rent PCM : £995
Would you recommend ? : Yes
Postcode : MK10

29 Sept 2020

People found this helpful0

Excellent service and helpful staff We recently (end of August) asked Haart to manage our property letting due to us moving abroad. Tom G. Was very quick to come out to discuss the deal they offer, and after taking photos on a Saturday they already had 4 viewings 2 days later on Monday with 2... Read Full Review

David Kapusi said about haart

Services : Letting( As a Owner )Date: 28th Sep 2020

Excellent service and helpful staff
We recently (end of August) asked Haart to manage our property letting due to us moving abroad. Tom G. Was very quick to come out to discuss the deal they offer, and after taking photos on a Saturday they already had 4 viewings 2 days later on Monday with 2 offers straight away! Tom kept us informed at every step and their process is very effective and they are very responsive. Every time we have questions or need something Tom and Ryan rapidly helps and solves everything! I can only recommend them, our tenant is moving in tomorrow and we are very happy with Haart’s service so far especially since we are abroad now and this is the sort of support we need!

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I had worst experience with ...

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1 Star Review

By : 'Amna'
Services : Letting( As a Tenant )
Rent PCM : £795
Would you recommend ? : No
Postcode : MK6

18 May 2020

People found this helpful1

I had worst experience with HAART… I had worst experience with HAART AGENCY in Milton Keynes.I got a property in 23 TROUTBECK PEARTREE Bridge, Milton keynes rented through them that did not meet the standards for living.Did NOT have central heating nor had any mode of heating in kitchen ... Read Full Review

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Amna Majeed said about haart

Services : Letting( As a Tenant )Date: 17th May 2020

I had worst experience with HAART…
I had worst experience with HAART AGENCY in Milton Keynes.I got a property in 23 TROUTBECK PEARTREE Bridge, Milton keynes rented through them that did not meet the standards for living.Did NOT have central heating nor had any mode of heating in kitchen and toilet.Suffered from health problems due to severe mould and damp issues.when i contacted the agency about it , they asked me to speak to landlord as they had no responsibility towards it.The landlord blamed us and failed to resolve any of these issues.
Also i got harrased by landlord for rent payments who was asking me to pay rent to him rather than agency , again no action or response from agency.From time to time i was asked to deal with landlord for maintenance issues who had a threatening bahaviour and never responded prompty.
The landlord entered the property n took pictures of the property without our permission and used it later for making claims.
The agency staff ( in particular property Manager Sabrina Gooroochurn was extremely rude and hung up on me when i called her regarding deposit ) They backed out when they were asked to contact the landlord regarding deposit return and ultimately the case was forwarded to TDS.The landlord made false claims , claiming for issues that he promised to fix during the term of tenancy and never did. Finally we were rewarded the deposit back from TDS after we submitted the evidence.
Please BE AWARE of the landlord!!!
I WOULD NOT recommend this property and this agency!!!!

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Deanna Sultan was fantastic. ...

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5 Star Review

By : 'Tanja'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : MK15

6 Mar 2020

People found this helpful0

Deanna Sultan was fantastic. She ensured the sale went through. Without her expertise and above and beyond service our purchase would have fallen through. She was professional at all times and built a good relationship with us. We are so pleased with the... Read Full Review

Tanja stocks said about haart

Services : Sales( As a Buyer )Date: 6th Mar 2020

Deanna Sultan was fantastic. She ensured the sale went through. Without her expertise and above and beyond service our purchase would have fallen through. She was professional at all times and built a good relationship with us. We are so pleased with the service

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Deanna Sultan has been ...

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5 Star Review

By : 'Robinah'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : MK2

16 Oct 2019

People found this helpful1

Deanna Sultan has been amazing since she took over from Keirta. It's been a slow sell cause of my solicitors but all in all she has been amazing able to update me regularly and even chasing my Solicitors for me am grateful for her support and effort she has put in the sell of my... Read Full Review

Robinah Kagaba said about haart

Services : Sales( As a Vendor )Date: 15th Oct 2019

Deanna Sultan has been amazing since she took over from Keirta. It's been a slow sell cause of my solicitors but all in all she has been amazing able to update me regularly and even chasing my Solicitors for me am grateful for her support and effort she has put in the sell of my property.

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Huge ...

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1 Star Review

By : 'SZhou'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : MK9

25 Jan 2019

People found this helpful0

It was the most awful experience. I requested the repair of my fridge and window lock on 17th Jan but haven't received any replies. I called the property management on 21st Jan, a guy named Sam picked up my call and the nightmare began. I asked if I could speak to Ryan who is in charge of my... Read Full Review

SZhou said about haart

Services : Letting( As a Tenant )Date: 25th Jan 2019

It was the most awful experience.
I requested the repair of my fridge and window lock on 17th Jan but haven't received any replies. I called the property management on 21st Jan, a guy named Sam picked up my call and the nightmare began. I asked if I could speak to Ryan who is in charge of my property, Sam asked me if I am the tenant or the landlord, he spoke quite fast so I didn't not hear him properly for the first second time so I kept saying 'sorry' to hope him repeat. He was impatient and kept speaking at the same speed so I just answered yes because I thought him ask me if whether I am the tenant of the property. Then he asked me 'who you are' so that I just answered the address of my property to verify my address. At the time I thought he is going to put me through to Ryan, I heard Sam speak to his colleagues in a very mean way to mock our conversation: Are you the tenant or the landlord? Yes. Who you are? 5x, xxx House. Then he passed me to Ryan.
After the call I asked others for Sam's surname because I wanted to make a formal complaint. Then he started to call me back and sent massage to me, I asked him if I could speak to his manager but he was like 'managers are on sick leave today, I am the senior in the office'. He explained because that fact that I didn't get him made him frustrated so he apologized for 'venting his frustration out on me'. I didn't take his apologizes then he text me saying that he has explained to his manager and they would contact me when they are back. Since now I haven't heard anything from his manager.
I am not a native speaker but that does not mean I cannot speak English at all, I work in MK and I tried very hard to learn and practise English to fit in this country and people. Initially when I couldn't hear properly, he did not make any effort to speak a bit slower, instead he turned to be impatient. Even more, he treated me like a joke and share this joke (which is me) to his colleagues just in front of me. (to be honest if Sam could talk to me at the speed when he was joking about me, I would get his questions). This hurts me deeply and this is never acceptable. The whole thing made me very sad and seriously affected my work for a whole day.

I'm not sure if Sam could speak a second language or he could respect people who is not native English speaker. The way he treated me was so disrespectful. And when he apologized, he pushed the fault on me rather than apologizing for his discrimination.
I hope people could treat others from different backgrounds with respect and the things happened to me never happen to others. But if does happen, I hope people who has been treated discriminated could stand out and shout it out to get more intentions on this problem, do not let people make fun of you just because they speak English better.

Also I hope Haart property can apologize in a formal way. Here's a suggestion for Haart: please train your staffs to mute the call before they humiliate the customers.

Finally, my fridge and my window lock still has not been repaired yet, it has been 8 days so please please solve the problem for me.

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Zofia ...

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5 Star Review

By : 'Fuad'
Services : Other
Would you recommend ? : Yes
Postcode : IG3

13 Dec 2018

People found this helpful0

Both my wife and myself are delighted with the services provided to us by Zofia while we look for a suitable property. She is a friendly, cheerful individual and came across as very knowledgable in her field of work. Zofia expended a good deal of her time with us while she proficiently... Read Full Review

Fuad said about haart

Services : Other( )Date: 13th Dec 2018

Both my wife and myself are delighted with the services provided to us by Zofia while we look for a suitable property. She is a friendly, cheerful individual and came across as very knowledgable in her field of work.

Zofia expended a good deal of her time with us while she proficiently explained in detail the procedures on how to go about buying a property and provided some excellent suggestions.

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Service and Attitude Beyond ...

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5 Star Review

By : 'Terry'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : MK3

5 Jul 2018

People found this helpful0

We first met Nick when we wanted to show yet another member of the family around the house we were hoping to buy. He was really patient, accommodating and responsive to what must have sounded silly questions in retrospect. He was very reassuring when our main agent contact was out of... Read Full Review

Comments on Agent Fees

Not applicable.

Terry said about haart

Services : Sales( As a Buyer )Date: 4th Jul 2018

We first met Nick when we wanted to show yet another member of the family around the house we were hoping to buy. He was really patient, accommodating and responsive to what must have sounded silly questions in retrospect. He was very reassuring when our main agent contact was out of office.
Finally, about a week before our move we asked Haart to enquire whether the vendor would cut the hip high lawns before we moved in. It was sometime later that we discovered the vendor had declined the request, but Nick had used his own equipment and time to strim the savannah (several times) and rake up the remains into what amounted to a tidy silage bale! Furthermore, it was not he who first told us what he had done for us. Grandchildren and pet cat were able to get out on the lawn immediately which matters to us. Thank you, your kind deed is much appreciated.

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as promised from day 1 nick ...

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5 Star Review

By : 'kelvin'
Services : Sales( As a Vendor )
Sold price : £225
Would you recommend ? : Yes
Postcode : MK12

3 Feb 2018

People found this helpful0

as promised from day 1 nick and the team said they would sell my house and they did, kept me infrom all the way will use and recomend hart milton... Read Full Review

Comments on Agent Fees

good

kelvin said about haart

Services : Sales( As a Vendor )Date: 3rd Feb 2018

as promised from day 1 nick and the team said they would sell my house and they did, kept me infrom all the way will use and recomend hart milton keynes

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By : ross

9 Mar 2018

Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful...

Nick has made our house ...

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5 Star Review

By : '****'
Services : Sales( As a Vendor )
Sold price : £350000
Would you recommend ? : Yes
Postcode : MK8

24 Jan 2018

People found this helpful0

Nick has made our house moving experience completely stress free. From the moment Nick walked into our home it has been a delightful experience. Well done haart, twice moved with haart. There is only one estate agent to choose, and HAART is the move... Read Full Review

Comments on Agent Fees

The best...... !!

Peter & Claire said about haart

Services : Sales( As a Vendor )Date: 24th Jan 2018

Nick has made our house moving experience completely stress free. From the moment Nick walked into our home it has been a delightful experience. Well done haart, twice moved with haart. There is only one estate agent to choose, and HAART is the move forward.

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By : ross

9 Mar 2018

Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful...

We have extremely bad ...

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1 Star Review

By : 'Disappointed'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : MK5

22 Jan 2018

People found this helpful1

We have extremely bad experience with this letting agency:( and had lost our money. Over a year ago had rented through them a property in Milton Keynes and payed rent and deposit in the agency, received bunch of papers including DPS information page, which stated this is the scheme which will... Read Full Review

Comments on Agent Fees

Average

Comments (2)

Disappointed customer said about haart

Services : Letting( As a Tenant )Date: 22nd Jan 2018

We have extremely bad experience with this letting agency:( and had lost our money. Over a year ago had rented through them a property in Milton Keynes and payed rent and deposit in the agency, received bunch of papers including DPS information page, which stated this is the scheme which will protect our deposit 3500£. However that was just a information page not the full certificate, which should arrive few days later. I had believed everything was fine as payed in agancy etc... I was so wrong, the agency did not protect my money they gave it to landlord instead and gave me no information about it, they never worn me I need to receive proper certificate and make sure the money is safe. Landlord took it to own pocket and I never seen it since. I am still trying to get it back through solicitors but the process takes so much time and extra money. So much rather would spend it for my kids then stuff pockets of dishonest landlord. I feel robbed and cheated.. Be alert!!!!!!!! When renting with this agency make sure your money are protected otherwise you will end up with so much stress and trouble as I did.
The property was in a bad condition the bath was leeking heavily, could not use it at all. The dishwasher was not working ( they attempted to fix it but it didn't work out) and other smaller issues.
Another thing was the property was going to be sold later on so before actually decided to rent it I was confirmed by one of the stuff (L.) that for first 6 months of rent I will not be disturbed by viewings. That was only way I actually decided to rent it. However later on stuff denied this information (unfortunately I did not have it in writing) and had to accommodate the hustle of viewings.
This was my worst renting experience ever.

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By : Viktoria Sapi MARLA

29 Jan 2018

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Thank you for taking the time to provide feedback. We are sorry you had a bad experience with one of the properties we rented out, if you could contact us with the address of the property and your...

Anyone thinking about using ...

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1 Star Review

By : 'Callum'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : MK10

7 Sept 2017

People found this helpful4

Anyone thinking about using Haart lettings think again! Worst customer experience as a tenant of any letting agent. A severe lack of support, service, communication and professionalism. Upon entry to the property, our shock when the house was in a shocking state of cleanliness with ourselves as... Read Full Review

Callum said about haart

Services : Letting( As a Tenant )Date: 6th Sep 2017

Anyone thinking about using Haart lettings think again! Worst customer experience as a tenant of any letting agent. A severe lack of support, service, communication and professionalism. Upon entry to the property, our shock when the house was in a shocking state of cleanliness with ourselves as tenants having to clean the house. Moreover communication about the furniture fit at the day of the viewing was miscommunicated with size of beds being smaller when we started the tenancy.Throughout our year let there was little or no communication, with maintenance requests and administrative tasks having been managed through multiple teams and people, taking weeks even months to fix.
I will never use Haart letting again after my experience this year and would strongly advise anyone considering using their service to re-consider.

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Awful service, we as ...

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1 Star Review

By : 'Anonymous'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : MK

23 Feb 2017

People found this helpful3

Awful service, we as landlords used them for letting out our house. The management side of it is a shambles. The outgoing inventory wasn't done properly and damage was missed, as a result we were left with huge costs as we could not claim this from the tenants deposit. I would not recommend using... Read Full Review

Comments (2)

Anonymous said about haart

Services : Letting( As a Owner )Date: 23rd Feb 2017

Awful service, we as landlords used them for letting out our house. The management side of it is a shambles. The outgoing inventory wasn't done properly and damage was missed, as a result we were left with huge costs as we could not claim this from the tenants deposit. I would not recommend using them.

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By : Branch Manager

23 Feb 2017

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We are sorry to hear that you did not receive the service you expected, I would advise that speak to one of the lettings team on 01908 669261 to resolve any issues that are outstanding haart...

As a first time buyer i was ...

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5 Star Review

By : 'Katherine'
Services : Sales( As a Buyer )
Sold price : £187000
Would you recommend ? : Yes
Postcode : MK13

15 Feb 2017

People found this helpful0

As a first time buyer i was extremely nervous about purchasing my first property and didnt know what to expect. Haart made my purchase run as smoothly as possible and very quickly, they made me at ease throughout my purchase and we're always keeping me informed of an developments. I used there in... Read Full Review

Comments on Agent Fees

Not too sure if the fees were good or bad as I was a first time buyer, but they were what I expected.

Katherine said about haart

Services : Sales( As a Buyer )Date: 15th Feb 2017

As a first time buyer i was extremely nervous about purchasing my first property and didnt know what to expect. Haart made my purchase run as smoothly as possible and very quickly, they made me at ease throughout my purchase and we're always keeping me informed of an developments. I used there in house conveyancing and they were also fantastic always keeping me informed and helping me to understand the process. I would strongly recommend this estate agent to anyone.

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I would definitley recommend ...

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5 Star Review

By : 'Gee39'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : MK6

24 Nov 2016

People found this helpful0

I would definitley recommend using their services again in the future. George Thomas, Jack and his team are very proactive. They went above and beyond to assist me with numerous issues including finding a new tenant (within a couple of days) and putting me in touch with a builder to carry out... Read Full Review

Comments on Agent Fees

Good once negotiated

Gee39 said about haart

Services : Letting( As a Owner )Date: 24th Nov 2016

I would definitley recommend using their services again in the future. George Thomas, Jack and his team are very proactive. They went above and beyond to assist me with numerous issues including finding a new tenant (within a couple of days) and putting me in touch with a builder to carry out works. There are a lot of below average agents in the MK area and its refreshing to come across a team that's straight forward, enthusiastic and attentitive.

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By : Ross

24 Nov 2016

Hi Gee39, Thank you for your kind review of our Milton Keynes branch. We're pleased to hear they were straight-forward, enthusiastic and attentive and delivered an above and beyond service. We...

I would definitely advise ...

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1 Star Review

By : 'Viv'
Services : Letting( As a Owner )
Rent PCM : £825
Would you recommend ? : No
Postcode : MK12

11 Nov 2016

People found this helpful1

I would definitely advise anyone wishing to let a property to AVOID Haart at all costs. They are terrible to deal with and have so many different people and departments to speak to who just fob you off and tell you different things. I have lost almost ï¿½3,000 in rent arrears and have had to pay... Read Full Review

Comments on Agent Fees

Very high

Viv said about haart

Services : Letting( As a Owner )Date: 11th Nov 2016

I would definitely advise anyone wishing to let a property to AVOID Haart at all costs. They are terrible to deal with and have so many different people and departments to speak to who just fob you off and tell you different things. I have lost almost ï¿½3,000 in rent arrears and have had to pay over ï¿½1500 to get my property back into a lettable state. Additionally, my neighbours have had to put up with very poor tenants who have caused no end of trouble. I would not advise anyone to use Haart. Both head office or Milton Keynes branch. Wouldn't even give them 1 star!!

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By : Ross

11 Nov 2016

Hi Viv, We're sorry to hear about your poor experience with our Milton Keynes branch. Please email in to help@haart.co.uk so we can...

I put my house up for sale ...

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5 Star Review

By : 'Barbara'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : MK5

10 Nov 2016

People found this helpful0

I put my house up for sale with Haarts estate agents. I dealt with one person in particular, Kelita Bailey. She was very, very good. Extremely good at maintaining communication with all parties concerned. And when matters became difficult and one of the buyers in the chain became elusive, she just... Read Full Review

Barbara said about haart

Services : Sales( As a Vendor )Date: 10th Nov 2016

I put my house up for sale with Haarts estate agents. I dealt with one person in particular, Kelita Bailey. She was very, very good. Extremely good at maintaining communication with all parties concerned. And when matters became difficult and one of the buyers in the chain became elusive, she just kept on trying to clear up matters for all concerned! The branch of Haarts at Milton Keynes are very fortunate to have her working for them. The house sale fell through. But I will have no doubts about using Haarts again when I try again to sell the house.

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By : Ross

11 Nov 2016

Hi Barbara, Thank you for your kind review of our Milton Keynes branch. We're pleased to hear they delivered a quick and effective service. We will pass this feedback...

I had a very good experience ...

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5 Star Review

By : 'Emma'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : MK6

17 Oct 2015

People found this helpful0

I had a very good experience with Haart. I'm not sure why all the negative reviews. All I can say is that they are great with what they do. They answered all my queries from my first point of contact through to moving in and even after the move. I realized their phone sometimes it goes through... Read Full Review

What agent could do to change your mind?

reasonable

Comments on Agent Fees

reasonable

Emma said about haart

Services : Letting( As a Tenant )Date: 16th Oct 2015

I had a very good experience with Haart. I'm not sure why all the negative reviews. All I can say is that they are great with what they do. They answered all my queries from my first point of contact through to moving in and even after the move. I realized their phone sometimes it goes through to the head office if they are busy but if you leave a message, they always ring you back. I've dealt with other estate agents in the past and I think they are the best one for me. Their customer service is great and I will always use them.

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By : haart Estate Agents

10 Nov 2015