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Harborne, Birmingham B17
4/5, 22 Reviews
73% Recommended
86% letting valuation accuracy
71% letting fee satisfaction
No Description Found
Latest Reviews
shanique campbell
satchelle robertson
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 86% | 71.00% | £395 | £850 |
Address
haart
107 High Street, Birmingham, West Midlands
B17 9NR
0121 4261876
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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haart Branches (View All 173)
Would highly recommend haart, ...
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5 Star Review
By : 'Mark'
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : B17
18 Apr 2024
People found this helpful0
Would highly recommend haart, Yusuf went above and beyond and delivered great customer... Read Full Review
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Mark said about haart
Services : Letting( Property Management )Date: 18th Apr 2024
Would highly recommend haart, Yusuf went above and beyond and delivered great customer service!
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Chanel has been so helpful ...
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5 Star Review
By : 'shanique'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : B66
13 Apr 2024
People found this helpful0
Chanel has been so helpful and kind through this... Read Full Review
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shanique campbell said about haart
Services : Letting( As a Tenant )Date: 13th Apr 2024
Chanel has been so helpful and kind through this process
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Professional. ...
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5 Star Review
By : 'I'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : B1
27 Aug 2023
People found this helpful0
Sakib was very helpful and professional and made the process very easy which took lot pressure of me thank... Read Full Review
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I A said about haart
Services : Letting( As a Tenant )Date: 27th Aug 2023
Sakib was very helpful and professional and made the process very easy which took lot pressure of me thank you
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Poor Communication Since ...
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1 Star Review
By : 'Ranjit'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : B17
7 Feb 2023
People found this helpful1
I very rarely complain however I feel it is important for current and future customers to understand that Haart do not communicate, their rent and legal protection is not being paid out and finally that they promise but do not deliver. I have been using Haart in Harborne since 2015 and until... Read Full Review
Comments (1)I very rarely complain however I feel it is important for current and future customers to understand that Haart do not communicate, their rent and legal protection is not being paid out and finally that they promise but do not deliver.
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Ranjit Singh said about haart
Services : Letting( As a Owner )Date: 7th Feb 2023
I very rarely complain however I feel it is important for current and future customers to understand that Haart do not communicate, their rent and legal protection is not being paid out and finally that they promise but do not deliver.
I have been using Haart in Harborne since 2015 and until 2020 the staff and Branch Manager had been very good. The previous staff led by Inderpaul Channa (previous manager) were exceptional and any issues were always quickly resolved. I was always happy with the service. It is only when Covid started in 2020 that they went drastically downhill. From my understanding rather than furlough staff and so that they could increase their profits they instead made majority of their staff redundant. You have to bear in mind that they will still be making the same money from lettings and sales but with reduced staffing costs. It was during this period that Dev (Davand Chauhan) took over as the Branch Manager. This is where it all went really downhill as they had reduced their staffing to skeleton numbers and phone calls and emails were left unanswered. It was truly shocking and I believe that Davand Chauhan as the Branch Manager was out of his depth. As a landlord the lettings agent should be in constant communication to resolve issues and queries. Unanswered emails became a recurring theme with Haart since Covid and has still not been resolved. For one of my properties I had rent and legal protection with Haart and there were a number of void periods in 2021 until the tenant eventually left. These rent arrears are several thousand pounds and even though I have been chasing with phone calls and emails consistently since with Rachel Morton (Property Management Manager) I have had not any progress. This is nearly 2 years that they have been holding my money.
Do to the poor communication with Haart I decided to start removing my portfolio of properties in 2021 from them to another local agent once tenants left. I do not know if this is related but the service started to deteriorate even further.
A recent example is when my most recent property was being vacated I needed a check out report completed so that any deductions from the tenants deposit could be done. I was told it would take a week or two for this to be completed. This simple was not good enough as I had a new tenant moving in. When I spoke to Rachel Morton in middle of Dec 2022 about the deductions from the deposit, for example the washing machine was missing she said she would come back to me. She has still not come back to my phone calls or emails with regards to this.
When I last spoke to Rachel Morton in the middle of Dec 2022 she said that she would chase the rent and legal protection repayment, the deposit deduction and removing my final property from their management. I have rang and emailed her consistently since again to no avail. I have walked into their office to speak to Davand Chauhan on two occasions since and the first occasion he said that he would talk to Rachel Morton so that she could resolve the issues I had with her and that he understood that this was unacceptable. The second time he was not in the office but I left a message with a colleague. I have rang the office again this morning and asked to speak to Davand Chauhan who said that he was aware that I left him a message last week. He explained that he had sent numerous messages and spoken to Rachel Morton but that he was helpless as it was all under her control. As the Branch Manager he should have more control of situations like this in my opinion.
I used the formal complaint procedure route and got a reply from Andrew Townsend (Area Director) in March 2022 which was unsatisfactory and did not resolve any of my complaints. He stated in his email that "I am pleased to confirm that our communication levels are back to the high standard that we pride ourselves on and I am confident that you will receive a much improved service moving forward". Their communication is as bad as ever.
I am a busy person I have better things to do with my time than write reviews.
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By : Simon
10 Aug 2023I have sympathy for you Ranjit. I have been having a similar experience with Rachel Morton - lies, empty promises, failure to act and so on. Luckily, she left Haart yesterday 9th August. To think...
Worst leering agent I have ...
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1 Star Review
By : 'Sat'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : B15
31 Jan 2023
People found this helpful0
I have been using letting agents for almost 25 years but this company in my opinion is the worst I have ever experienced . They take your management fees but do absolutely nothing whenever there is an issue. They bury issues so that they become worse and then deny accountability even after... Read Full Review
Comments (0)I have been using letting agents for almost 25 years but this company in my opinion is the worst I have ever experienced . They take your management fees but do absolutely nothing whenever there is an issue. They bury issues so that they become worse and then deny accountability even after admitting it is due to their own negligence and incompetence. Their manager Rachel Morton has personally lied to me on several occasions and cannot be trusted to resolve any matter at all. Even her own team are aware of this too. I will certainly avoid using them in the future. They continue to take monthly fees but refuse to do anything for them .
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Sat Sekhon said about haart
Services : Letting( As a Owner )Date: 31st Jan 2023
I have been using letting agents for almost 25 years but this company in my opinion is the worst I have ever experienced . They take your management fees but do absolutely nothing whenever there is an issue. They bury issues so that they become worse and then deny accountability even after admitting it is due to their own negligence and incompetence. Their manager Rachel Morton has personally lied to me on several occasions and cannot be trusted to resolve any matter at all. Even her own team are aware of this too. I will certainly avoid using them in the future. They continue to take monthly fees but refuse to do anything for them .
Any letting agents can find a tenant in the current market but if you measure them on their management services, my experience has been terrible. This is why people lose trust with a company that has the word agent in the description……
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Chanelle was very ...
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5 Star Review
By : 'satchelle'
Services : Letting( As a Tenant )
Rent PCM : £500
Would you recommend ? : Yes
Postcode : B70
21 Mar 2022
People found this helpful0
Chanelle was very professional and polite. She really helped me out a lot with her quick response . She's truly a... Read Full Review
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satchelle robertson said about haart
Services : Letting( As a Tenant )Date: 21st Mar 2022
Chanelle was very professional and polite. She really helped me out a lot with her quick response . She's truly a star!
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By : Abbie
30 Mar 2022Elisha Henessey Harborne Branch: was very professional and polite. Made it all such a quick process. Quick responses...
Great ...
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5 Star Review
By : 'C'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
10 Mar 2022
People found this helpful0
Shannon Whitehouse Was amazing friendly informational and polite I was happy with the customer service and felt like a valued... Read Full Review
Comments (0)Shannon Whitehouse
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C wilson said about haart
Services : Letting( As a Tenant )Date: 10th Mar 2022
Shannon Whitehouse
Was amazing friendly informational and polite I was happy with the customer service and felt like a valued customer
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Rachel Morton was very ...
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5 Star Review
By : 'Christopher'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : B20
26 Feb 2022
People found this helpful0
Rachel Morton was very helpful & professional in the process of my contract extension. I will always recommend to clients if need... Read Full Review
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Christopher Okereke said about haart
Services : Letting( As a Tenant )Date: 26th Feb 2022
Rachel Morton was very helpful & professional in the process of my contract extension. I will always recommend to clients if need be.
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Where to start; Harassment, ...
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1 Star Review
By : 'Jack'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : No
Postcode : ST16
18 Feb 2022
People found this helpful0
Where to start; Harassment, Sarcasm, Hanging the Phone Up, Sworn at, laughing down the phone & unprofessional - Sadly this just portrays one member of the Property Management Team; Chanelle Smith! Absolute no customer service skills or manners, she lacks any clear knowledge of Property... Read Full Review
Comments (0)Where to start;
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Jack Taylor said about haart
Services : Letting( As a Tenant )Date: 18th Feb 2022
Where to start;
Harassment, Sarcasm, Hanging the Phone Up, Sworn at, laughing down the phone & unprofessional - Sadly this just portrays one member of the Property Management Team; Chanelle Smith! Absolute no customer service skills or manners, she lacks any clear knowledge of Property management including the Law.
Rachel Morton; even worse, never answers emails, fails to respond to complaints & even manages to say her staff haven't done anything wrong, yet let us move into a rented property with NO SMOKE ALARMS!
Then we come to the whole of the company, what a shambles, literally the worst experience renting a property ever, including being threatened by the Landlord through the Agents, yet we hadn't even received any Notice to leave the property because their incompetent & practically idle staff don't understand the Law.
Steer well away from these clowns, they are useless.
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I Spoke to Hardev Johal from ...
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5 Star Review
By : 'Alex'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : TF3
7 Dec 2021
People found this helpful0
I Spoke to Hardev Johal from the property management team today. He was very polite and attentive to my concerns. I was very impressed with how quickly and efficiently he managed to find all the information I needed and address all the issues. His communication was excellent and I received email... Read Full Review
Comments (0)I Spoke to Hardev Johal from the property management team today. He was very polite and attentive to my concerns. I was very impressed with how quickly and efficiently he managed to find all the information I needed and address all the issues. His communication was excellent and I received email later confirming what has been done and discussed earlier.
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Alex Gabinet said about haart
Services : Letting( As a Owner )Date: 7th Dec 2021
I Spoke to Hardev Johal from the property management team today. He was very polite and attentive to my concerns. I was very impressed with how quickly and efficiently he managed to find all the information I needed and address all the issues. His communication was excellent and I received email later confirming what has been done and discussed earlier.
I could not be more satisfied with his service. Thanks
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My boiler stopped working ...
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5 Star Review
By : 'Shamone'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : B29
9 Nov 2021
People found this helpful0
My boiler stopped working suddenly last week and with the temperature at 2degrees Celsius it was freezing! I contacted Haart and finally got through 30 minutes later. Rachel Morton handled my issue timely and professionally and the engineer was at the property the very same day! I am so grateful... Read Full Review
Comments (0)My boiler stopped working suddenly last week and with the temperature at 2degrees Celsius it was freezing! I contacted Haart and finally got through 30 minutes later. Rachel Morton handled my issue timely and professionally and the engineer was at the property the very same day! I am so grateful for Rachel, she is truly an asset to Haart.
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Shamone Roberts said about haart
Services : Letting( As a Tenant )Date: 9th Nov 2021
My boiler stopped working suddenly last week and with the temperature at 2degrees Celsius it was freezing! I contacted Haart and finally got through 30 minutes later. Rachel Morton handled my issue timely and professionally and the engineer was at the property the very same day! I am so grateful for Rachel, she is truly an asset to Haart.
Rachel you are a star!
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Chanelle is great , very ...
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5 Star Review
By : 'Shamim'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : B13
30 Apr 2021
People found this helpful0
Chanelle is great , very helpful and professional. Always on hand to help with any questions and very knowledgeable. Make the whole process so much easier. Thank... Read Full Review
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Shamim said about haart
Services : Letting( As a Owner )Date: 29th Apr 2021
Chanelle is great , very helpful and professional. Always on hand to help with any questions and very knowledgeable. Make the whole process so much easier. Thank you!
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Chanelle is very professional ...
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5 Star Review
By : 'Sabir'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : B13
30 Apr 2021
People found this helpful0
Chanelle is very professional and knowledgeable about the property market . Will always give good sound advice and is always... Read Full Review
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Sabir said about haart
Services : Letting( As a Owner )Date: 29th Apr 2021
Chanelle is very professional and knowledgeable about the property market . Will always give good sound advice and is always helpful.
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Asha is brilliant ...
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5 Star Review
By : 'maame'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : 11HA
29 Apr 2021
People found this helpful0
Asha has been my letting agent for 2+ years now and she's been absolutely brilliant. She offers the best advice. She maintains her professionalism whiles being considerate. I'm really happy to be working with her... she's excellent... Read Full Review
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maame safowaa Googlemail said about haart
Services : Letting( As a Tenant )Date: 28th Apr 2021
Asha has been my letting agent for 2+ years now and she's been absolutely brilliant. She offers the best advice. She maintains her professionalism whiles being considerate. I'm really happy to be working with her... she's excellent ?
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Asha is ...
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5 Star Review
By : 'Shamone'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : B29
7 Apr 2021
People found this helpful0
We deal with Asha anytime there is an issue with the property and I just can not give her lower than a 5 star rating. So far, each time we are received with professionalism, prompt responses weather we are on email or by telephone contact. Asha is a... Read Full Review
Comments (0)We deal with Asha anytime there is an issue with the property and I just can not give her lower than a 5 star rating.
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Shamone Roberts said about haart
Services : Letting( As a Tenant )Date: 6th Apr 2021
We deal with Asha anytime there is an issue with the property and I just can not give her lower than a 5 star rating.
So far, each time we are received with professionalism, prompt responses weather we are on email or by telephone contact. Asha is a keeper!
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I would like to thank Anthony ...
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5 Star Review
By : 'Angela'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : WS5
3 Mar 2021
People found this helpful0
I would like to thank Anthony poll for helping sort out a overpayment. He is always naturally polite .and very professional at all times... Read Full Review
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Angela said about haart
Services : Letting( As a Tenant )Date: 3rd Mar 2021
I would like to thank Anthony poll for helping sort out a overpayment. He is always naturally polite .and very professional at all times .
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Things were smooth and clear. ...
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5 Star Review
By : 'Sujoy'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : B17
27 Feb 2021
People found this helpful0
Things were smooth and clear. In particular, agent Anthony Poll and the landlord were helpful. Thanks. Goods stay for... Read Full Review
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Sujoy Roy said about haart
Services : Letting( As a Tenant )Date: 27th Feb 2021
Things were smooth and clear. In particular, agent Anthony Poll and the landlord were helpful. Thanks. Goods stay for family.
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Rachel Morton was amazing, ...
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4 Star Review
By : 'Jum'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : NN3
31 Jan 2021
People found this helpful0
Rachel Morton was amazing, gave a great customer service. I had a request that was pending with Northampton branch for months. She resolved it immediately. Thanks... Read Full Review
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Jum said about haart
Services : Letting( As a Owner )Date: 31st Jan 2021
Rachel Morton was amazing, gave a great customer service. I had a request that was pending with Northampton branch for months. She resolved it immediately. Thanks Rachel.
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they are very unprofessional ...
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1 Star Review
By : 'Jat.'
Services : Letting( As a Owner )
Rent PCM : £395
Would you recommend ? : No
Postcode : B30
19 Mar 2019
People found this helpful2
very upset with Haart harborne team as they misled me into a very difficult situation and then they lied to my face. I am a landlord and this Haart is the worse thing ever happened to me. they are very unprofessional, expensive and very rude people. there are lots of hidden fees or semi insurance... Read Full Review
Comments on Agent Fees
very expensive and as soon as they get money they don\'t care anymore
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Jat. asha. kasim and all the rest said about haart
Services : Letting( As a Owner )Date: 19th Mar 2019
very upset with Haart harborne team as they misled me into a very difficult situation and then they lied to my face. I am a landlord and this Haart is the worse thing ever happened to me. they are very unprofessional, expensive and very rude people. there are lots of hidden fees or semi insurance policies that cleverly put there to profit from your weaknesses. try to avoid them and read every corner of your statements. they are rubbish I do promise you
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Great ...
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5 Star Review
By : 'Richard'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : DY2
3 Dec 2018
People found this helpful0
Great service as usual from this fantastic Haart branch in Birmingham. Would recommend everyone who needs a property service in Birmingham to use... Read Full Review
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Richard said about haart
Services : Letting( As a Owner )Date: 3rd Dec 2018
Great service as usual from this fantastic Haart branch in Birmingham. Would recommend everyone who needs a property service in Birmingham to use Haart.
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