GSL Lettings
4.4/5, 126 reviews
86% recommended
75% lettings valuation accuracy
85% lettings fee satisfaction



Property Features

GSL Lettings offers a comprehensive, uncomplicated and experiencedservice to both Landlords and Tenants for letting property in Scotland.GSL Lettings has become 'the' letting agent for excellent customerservices as it is independent, run by local people for local people withextensive knowledge and experience of today's letting industry andmarketplace. 'GSL has ... show more GSL Lettings offers a comprehensive, uncomplicated and experienced
service to both Landlords and Tenants for letting property in Scotland.

GSL Lettings has become 'the' letting agent for excellent customer
services as it is independent, run by local people for local people with
extensive knowledge and experience of today's letting industry and
marketplace. 'GSL has an extensive portfolio of property to rent
throughout Central Scotland including Glasgow, Edinburgh & Stirling.

Our mission is to provide unrivalled service throughout every aspect of
our business. It is what sets us apart from the rest and a difference
you will see from the start

We tailor our business to suit your needs providing an efficient,
effective and personal service, meeting and exceeding the standards
required in today's increasingly demanding market. Whether it is a Full
Management Service or a Tenant Find Service our team will guide you
through every stage of the letting process.

...left to get your reviews in for the
2024 allAgents People Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 75% 85% £350 £1,300
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
66 7 40 7 1 0 0 0 1 4
Areas covered
  • G1
  • G6
  • G2
  • G9
  • G3
  • G10
  • G11
  • G4
  • G43
  • G7
  • G5
  • G8
  • G5
Address

19 Blairtummock Place
Glasgow
City Of Glasgow
G33 4EN
0141 465 6600

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Advertise on
Members of
SAL LPS
Latest Properties

No Properties

“Top class...”

Share on :
Feb 26,2024
Minithumbup
Jane
By: 'Andrew Smith'
Feb 26,2024
0 people found
this helpful
Seamless from start to finish. In 30+ years of renting for work accom the best experience yet. Just wish they were all like this....
read full review
Was this helpful? Yes

“Gold Standard Service...”

Share on :
Aug 22,2023
Minithumbup
Jane
By: 'A Smith'
Aug 22,2023
0 people found
this helpful
In 25 years of renting property for work I've never had such fantastic service from the initial query right through to moving in. Some initial issues were sorted immediately and without fuss. I wish all Estate Agents were like this. Superb....
read full review
Was this helpful? Yes

“I had fantastic and very professional service......”

Share on :
Aug 01,2022
Minithumbup
Cassie
By: 'Steven'
Aug 01,2022
0 people found
this helpful
I had fantastic and very professional service from GSL, managing my flat over many years. Recommended letting agents over these passed 10 years....
read full review
Was this helpful? Yes

“Had a great experience with GSL. Grace was a......”

Share on :
Jul 20,2022
Minithumbup
Grace
By: 'Alex'
Jul 20,2022
0 people found
this helpful
Had a great experience with GSL. Grace was always helpful, friendly, and quick to respond. The flat was immaculate and any issues throughout the tenancy resolved quickly. Our deposit was returned really quickly and the agents were very reasonable in their end of tenancy inspection. ...
read full review
Was this helpful? Yes

“Please everyone avoid this company . Gsl lett......”

Share on :
May 17,2022
Minithumbup
By: 'Audrey attigan.'
May 17,2022
0 people found
this helpful
Please everyone avoid this company . Gsl lettings . Avoid like the plague . Been a property for over 10 years and what I had done to me is totally unacceptable. Every dam three months spots checks . That's a violation of a tennents rights And this is worse nearly ...
read full review
Was this helpful? Yes
By: Audrey attigan
May 18, 2022
View all comments (2)
Total franrication from Sharon there was no carbon monoxide alarm fitted in . When I moved in absaloute lyer . And a gas engineer noticed . This .constant lyiers . ...

“Have over 2 years of letting experience with ......”

Share on :
May 10,2022
Minithumbup
Cassie
By: 'Andrew'
May 10,2022
0 people found
this helpful
Have over 2 years of letting experience with GSL Letting. The service received and my experience have been professional, timely and with personal touch. Special shout out to Cassie Mitchell enable me to have a pleasant letting experience as an out of town investor....
read full review
Was this helpful? Yes

“GSL have a dedicated and professional team...”

Share on :
Apr 14,2022
Minithumbup
Cassie
By: 'Gayel'
Apr 14,2022
0 people found
this helpful
GSL have been managing my property for almost 3 years. It has been the best property management experience I have had. Cassie is amazing, always prompt and helpful. Highly recommend this company if you are an investor wanting a team of dedicated professional people to manage ...
read full review
Was this helpful? Yes

“End of letting...”

Share on :
Apr 05,2022
Minithumbup
Jane
By: 'Keith'
Apr 05,2022
0 people found
this helpful
I have been very pleased with the support of the GSL Team, particularly Jane, in the 10+ years of resorting to letting our previous home when it's sale fell through. In the last year we have managed to make arrangements to now sell the property and ...
read full review
Was this helpful? Yes

“Absolutely fantastic letting company and Jane......”

Share on :
Jul 02,2021
Minithumbup
Jane
By: 'Nick'
Jul 02,2021
0 people found
this helpful
Absolutely fantastic letting company and Jane is a star! I was a Canada masters student who left Glasgow during the initial start of the pandemic and returned when Uni reopened. Jane was an absolute amazing agent who was super accommodating with my needs when I ...
read full review
Was this helpful? Yes

“With GSL it is like walk in the park...”

Share on :
Mar 19,2021
Minithumbup
Grace
By: 'Vardhan'
Mar 19,2021
0 people found
this helpful
My partner and I could not imagine how tough it can be to Own and manage a foreign property. But the day we have our property to GSL to manage, our all fears were gone. It was like a walk in the park. It has ...
read full review
Was this helpful? Yes

“I was a tenant with GSL for over six years. ......”

Share on :
Jan 13,2020
Minithumbup
Jane
By: 'Bruce'
Jan 13,2020
0 people found
this helpful
I was a tenant with GSL for over six years. For much of that period my point of contact was Jane Leonard who I found to be extremely helpful and supportive....
read full review
Was this helpful? Yes

“Anytime I have dealt with Jane I have found her to be very professional and friendly she always responds to any requests always calls me back...”

Share on :
Jul 12,2019
Minithumbup
Jane
By: 'Hugh'
Jul 12,2019
1 people found
this helpful
I always find Jane easygoing and friendly easy to deal with and very professional she always returns my call and assists with any requests...
read full review
Comment on agent fees
Fees are fair
Was this helpful? Yes

“Overall review...”

Share on :
Jul 03,2019
Minithumbup
Chloe
By: 'Liza'
Jul 03,2019
1 people found
this helpful
Very clear communication and promptly with issues and responses. Overall I am very happy with Chloe and can recommend her for others....
read full review
Was this helpful? Yes

“Chloe Simeon...”

Share on :
May 03,2019
Minithumbup
Chloe
By: 'Stuart'
May 03,2019
1 people found
this helpful
Chloe is responding to my clients problems and my issues in a prompt and professional manner. That is the main service I require from GSL...
read full review
Comment on agent fees
average
Was this helpful? Yes

“Good Service...”

Share on :
May 02,2019
Minithumbup
Chloe
By: 'Imy'
May 02,2019
1 people found
this helpful
Chloe has been my letting manager for a year and half now and has given me prompt, professional and quality service. She is responsive to my queries and informs me with sufficient time if I have any landlord responsibilities coming up for action or renewal. ...
read full review
Comment on agent fees
Their fees are reasonable and reflect the service they provide.
Was this helpful? Yes

“Outstanding Service in Every Aspect...”

Share on :
Apr 30,2019
Minithumbup
Grace
Steven
By: 'Bart'
Apr 30,2019
1 people found
this helpful
I have been with GSL Lettings for approximately 9 years, having originally signed up with them before emigrating from Scotland to Australia. GSL have consistently provided an outstanding level of service over the entire period I have been with them. Living on the other side of ...
read full review
Comment on agent fees
When I first joined GSL I had 4 properties and was happy with the management fee that was negotiated.
Was this helpful? Yes

“Customer service...”

Share on :
Apr 29,2019
Minithumbup
Jane
By: 'Steven'
Apr 29,2019
1 people found
this helpful
I've been dealing with Jane thru all my time being a landlord and thru good and bad Jane has always went that extra bit further for me in many situations! Always with a happy professional attitude and always responds to my emails or phone calls ...
read full review
Was this helpful? Yes

“Mr...”

Share on :
Apr 28,2019
Minithumbup
Steven
Chloe
By: 'Jiandong'
Apr 28,2019
1 people found
this helpful
When I enquiry something to the staff, they always respond in time and help a lot. Sometimes they make constructive proposals and help me save money....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Great Experience...”

Share on :
Apr 25,2019
Minithumbup
Grace
Hazel
By: 'Ryan'
Apr 25,2019
1 people found
this helpful
This is the first time i am renting a home on my own, and both Grace and Hazel couldn't have been any better to deal with. Hazel was great when it came to the viewing and explaining everything, as was Grace when it came to ...
read full review
Comment on agent fees
Very Good
Was this helpful? Yes

“Prompt and helpful...”

Share on :
Apr 25,2019
Minithumbup
Chloe
By: 'Chris'
Apr 25,2019
1 people found
this helpful
Chloe has helped with a number of tasks and issues with the flat. This has not always been easy as the tenant can sometimes be difficult to reach but nevertheless she has worked hard to ensure everything was resolved as quickly as possible....
read full review
Comment on agent fees
good
Was this helpful? Yes

“Brilliant service...”

Share on :
Apr 25,2019
Minithumbup
Jane
By: 'Franco'
Apr 25,2019
1 people found
this helpful
In our experience in private letting Jane Leonard has been the most patience, competent, polite, professional and kind. We did have a minor problem with the electricity in the property but Jane managed to fix it quickly and efficiently by the next day and was ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Perfection...”

Share on :
Apr 24,2019
Minithumbup
Grace
By: 'Aldo'
Apr 24,2019
1 people found
this helpful
Having had an issue recently (not either parties fault) Grace was so professional courteous and understanding in dealing with the issue to prevent further confusion. I honestly can't fault Grace or GSL in any way shape or form. I've been a tenant for many years ...
read full review
Was this helpful? Yes

“Organised and Friendly...”

Share on :
Apr 24,2019
Minithumbup
Jane
By: 'Vineet'
Apr 24,2019
1 people found
this helpful
I've been moved to this property two and half years ago and from day one Jane dealt with every matter with friendly smile. All the matter been quickly and timely resolved during my stay. Thanks to Jane for making our stay comfortable....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Viewing and renting...”

Share on :
Apr 24,2019
Minithumbup
Jane
Steven
By: 'Nicola'
Apr 24,2019
1 people found
this helpful
When I went to my flat viewing Steven was very helpful had all the info about the flat I needed and he was friendly. Once I had decided to rent the flat Jane was very helpful getting me set up and answered all my questions ...
read full review
Comment on agent fees
They have done everything they posibly could have to help me.
Was this helpful? Yes

“Excellent service...”

Share on :
Apr 24,2019
Minithumbup
Steven
By: 'Raphael'
Apr 24,2019
1 people found
this helpful
I am landlord client of GSL Lettings for a number of year and I have consistently received an excellent level of service from them. Steven Craig in particular has been very knowledgeable on all matters relating to landlord/renting regulations and has been quick to ...
read full review
Comment on agent fees
competitive
Was this helpful? Yes

“Great service...”

Share on :
Apr 24,2019
Minithumbup
Jane
Steven
By: 'Kelly'
Apr 24,2019
1 people found
this helpful
Hi I would highly recommend GSL letting agency to everyone. Good service and trustworthy people. I've been with them for many years now and they are never let me down ....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Good Service...”

Share on :
Apr 24,2019
Minithumbup
Steven
By: 'Male'
Apr 24,2019
1 people found
this helpful
Service was good and generally efficient although at times email response was not as prompt as I would have likedbut was generally as there was no update and as soon as there was something to report info was provided. Would recommend / use again....
read full review
Comment on agent fees
Fees were as expected. No issues.
Was this helpful? Yes

“Review...”

Share on :
Apr 24,2019
Minithumbup
Chloe
By: '1981sg'
Apr 24,2019
1 people found
this helpful
Chloe has always been extremely helpful when there are any issues and is excellent at explaining any issues. I feel very confident that if there is an issue that needs rectifying Chloe will be able to help. ....
read full review
Was this helpful? Yes

“Hugely helpful...”

Share on :
Apr 23,2019
Minithumbup
Grace
By: 'DebbieW'
Apr 23,2019
1 people found
this helpful
Grace has helped me through the rental process and several times when something has needed fixing in the flat. She not only makes the arrangements for me, but keeps me informed and guides me to what I need to do, when appropriate. This is a ...
read full review
Comment on agent fees
reasonable
Was this helpful? Yes

“Good communication...”

Share on :
Apr 23,2019
Minithumbup
Steven
By: 'Vivian'
Apr 23,2019
1 people found
this helpful
Steven and his team are all professional to provide a smooth and efficiency service to me. Highly recommend to all landlords....
read full review
Comment on agent fees
Reasonable
Was this helpful? Yes
Staff picture Jane
(47)
Staff picture Chloe
(24)
Staff picture Grace
(18)
Staff picture Steven
(18)
Staff picture Sharon
(7)
No image available Hazel
(6)

Vendor Fees

No fees set.

Landlord Fees

10% + vat

Tenant Fees

No fees set.
Last updated at 19/10/2022, 4:24 PM by Sharon Campbell
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Complaints Procedure

How to make a Complaint:

GSL Lettings are a voluntary member of The Property Ombudsman Scheme (TPOS) for lettings and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints procedure in place for lettings.

The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers satisfaction at Manager level.

Stage One Property Manager
Complaints should, in the first instance, be directed to the appropriate Property Manager you have been dealing with. They will endeavour to liaise with you quickly and resolve your complaint immediately, no later than 5 working days from first notification.

Stage Two Director
Should the Property Manager not be able to resolve your complaint to your satisfaction, you can refer the matter to a Director who will respond within 14 working days from receipt.

Stage Three The Property Ombudsman
Once the internal GSL Lettings complaints procedure is exhausted, which includes receiving a Final Viewpoint letter from a Director, you may approach the Ombudsman.
Contact details for the Ombudsman will be included in the Final Viewpoint letter.
For your information:
You must make your complaint to the Property Ombudsman within 12 months of the date of our Final Viewpoint letter.
The Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received our Final Viewpoint letter.
Last updated at 3:24 PM 19/10/2022 by Sharon Campbell

Awards won by GSL Lettings

Regional Awards won by GSL Lettings

Individual Branch Awards

Glasgow, G33



Find the Best Agent to
Sell or Rent Your Home