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Groves Residential (Newcastle)

38 Acorn Road Jesmond, Newcastle upon Tyne
Tyne and Wear
NE2 2DJ

0191 212 0400

Aug 15,2014
Minithumbdown
By:
Aug 15,2014
1 people found
this helpful
I have rented through Groves on two occasions now, once as a student and once as a professional and find them completely non-value for money. Most recently, upon finding a house advertised by them both myself and my housemate each paid an agency fee of £415 - What do we get for this fee? A reference. That is the only service Groves supply us with. Our landlord resides in London but full management of the property is through her. Groves do not even hold keys. Any maintenance issues, ...
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What agent could do to change your mind?
Lower your fees! I feel that I have got nothing from you for what I paid, nothing at all. As far as I\'m concerned I feel like I\'ve paid for being \'found\', shouldn\'t it be the landlord paying for this??
Comment on agent fees
Nothing short of extortionate. I have rented through Groves on two occasions now, once as a student and once as a professional and find them completely non-value for money. Most recently, upon finding a house advertised by them both myself and my housemate each paid an agency fee of ‚£415 - What do we get for this fee? A reference. That is the only service Groves supply us with. Our landlord resides in London but full management of the property is through her. Groves do not even hold keys. Any maintenance issues, lock-outs, rent queries need to be done through the landlord, Groves flat out refuses to entertain any kind of service in these areas. I was having trouble getting in touch with my landlord to discuss leaving the property so I got in touch with Groves understanding the arrangement but not sure who else to call. I was bluntly told it was nothing to do with them, they only find the tenants and supply a reference. What did I pay them for??
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Dec 01,2012
Minithumbdown
By:
Dec 01,2012
3 people found
this helpful
Absolute SHAMBLES! Do NOT use this company or the Gosforth one. Taken a month to get bond back, still not recieved it! The woman (Alex) dealing with our property left without anyone notifying us. I have had to call up EVERY other day for the past month as they keep failing to keep me in the loop. My case has now eventually been passed onto Damien, only because i called them to notify them that i have not heard a peep from them in weeks, and he still has not got back to us! If he even exists!!...
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What agent could do to change your mind?
nothing can be done now, i have given them so many chances! these jokers could not organise a p*ss up in a brewery! Farcical!
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
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