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    Johanna Ferguson
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    Stephanie Long
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    Andy Read
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    Edward Macfarlane
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    Sam Brown
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    Lucas Dire
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    Rebekah Hoslgrove
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    Rebekah Holsgrove
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Greenfield Estate Agents

13 Claremont Road Surbiton
Greater London
KT6 4QR

020 8399 7070

Oct 23,2015
Minithumbup
By:
Oct 23,2015
0 people found
this helpful
I had Greenfield come round and value my home, as we are going abroad for a while. To be honest they knocked spots of the competition and wanted to make sure they knew this and praised the people concerned . They were knowledgeable professional and reassuring and he has had great service so far and couldn't be happier ....
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Was this helpful? Yes
Oct 16,2015
Minithumbup
By:
Oct 16,2015
1 people found
this helpful
My experience of Greenfield is they have always been very professional and provided sound advice to me at all times, and Joanna Ferguson has a wealth of knowledge and experience of the lettings market within the area which really helped when letting my property. Joanna has fully managed my property for me during the last year and has always resolved any minor problems that arise in a prompt manner, and therefore stopped these minor problems from escalating. I would recommend Greenfield and Joa...
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Mar 04,2015
Minithumbup
By:
Mar 04,2015
1 people found
this helpful
Excellent market knowledge by Sam Brown. Marketed the property at the right level to attract buyers and secured a sale in no time at all. Lucas was very personable and dealt with all the admin behind the sale....
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Comment on agent fees
Very competitive and prepared to negotiate.
Was this helpful? Yes
Mar 04,2015
Minithumbup
By:
Mar 04,2015
1 people found
this helpful
Excellent Market knowledge from Sam Brown. Marketed property at right level and secured us a buyer extremely quickly. Lucas was very personable and handled all the admin quickly and efficiently....
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Comment on agent fees
Very competitive. Were prepared to negotiate.
Was this helpful? Yes
Oct 20,2014
Minithumbdown
By:
Oct 20,2014
4 people found
this helpful
This agency is a total joke. Noted the number of 5 star reviews submitted in late July. Also, I tried to submit a review via http://www.referenceline.com/trackrecord/CustomerLogin.asp?firmnumber=58800 But was unable to as it said online reviews not accepted. So the agent chooses what reviews go on? I've warned, whether a tenants, landlord, buyer or seller, this agency is to be avoided. Staff.reach new levels of incompetence , are dishonest and lied to me. A property I own is listed as...
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By: Ahmed
Oct 21, 2014
View all comments (1)
'Peter' your grammar is shocking!!!!....
Jul 15,2014
Minithumbdown
By:
Jul 15,2014
2 people found
this helpful
This company are complete amateurs and an absolute disgrace. My daughter and a group of friends rented a property through them whilst they were studying at Kingston University. The property was run-down and throughout the winter it was freezing cold (even with the heating on). The worst thing was the smell of damp which got worse during the year. In my opinion, this house was not fit for human habitation. The group of students were promised that all problems would be sorted out before they m...
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Jun 30,2014
Minithumbdown
By:
Jun 30,2014
2 people found
this helpful
This estate agent is terrible, the Costner service is on another level to anything I've experienced before. We had out move in date changed without any reasonable notice, moving vans etc had been booked and paid for - no apologises. Part of our offer agreement was to have the house given a fresh coat of paint throughout and a professional clean. When we came to move in we were told that these things had been delayed but would be sorted out. They weren't. Other issues have arisen since then in...
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Apr 23,2014
Minithumbdown
By:
Apr 23,2014
6 people found
this helpful
Stay away at all costs... The lettings agents in the Greenfields Surbiton branch are the most incompetent, dishonest team of individuals I have ever had the displeasure of dealing with. I will not be stopping my complaint at this review... I warned the team after constantly letting me down with viewings (taking time off work only to be told 5 mins before the viewing they didn\'t have the keys, twice on the same property), being told a property was off the market when in fact it was available,...
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What agent could do to change your mind?
An apology, any form of honesty, but now, nothing can be done!
Was this helpful? Yes
Jan 27,2014
Minithumbdown
By:
Jan 27,2014
3 people found
this helpful
This agent has terrible customer service and no concept of the stress and frustration that their incompetent causes. We were supposed to be moving into a property but the landlord pulled out, and changed letting agents (I can only assume this is because he/she was equally fed up). I accepted this - these things happen. However I'm still waiting for my holding deposit to be refunded! Every time I call they are either in a meeting or \'checking with accounts\' - either way, getting them to exp...
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What agent could do to change your mind?
Refunded my deposit in a timely fashion and a genuine apology.
Was this helpful? Yes
Jul 29,2013
Minithumbdown
By:
Jul 29,2013
4 people found
this helpful
Absolute amateurs! They obsess in making you sign the paper work and then once they have taken money off you, they do not want to know! All the staff sing off different hymn sheets and contradict each other. They ignore emails and then deny that you have tried to make contact. None of the appliances work that are supplied with the properties. AVOID AT ALL COSTS!...
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What agent could do to change your mind?
Answer emails. Do not seem \'unbothered\' on the phone! Get properties cleaned. Ensure property is in good working order. Don\'t charge fees for things that do not exist. Don\'t leave private documents laying around for anyone to look at!
Was this helpful? Yes
Aug 11,2012
Minithumbdown
By:
Aug 11,2012
6 people found
this helpful
If you are considering LETTING DON\'T USE THEM. Took a £300 deposit for a flat as well as fees to do a credit check which we passed with flying colours. A week before we were due to move in they said the landlord had changed his mind. I spoke to the Partner (WHAT AN ARROGANT TWAT) who refused to refund my deposit. They said they would try to find an alternative flat but I never heard from them again. Considering taking them to the small claims court now....
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What agent could do to change your mind?
Refund my deposit. I un derstand I would lose the money for a credit check but the deposit was for a flat that was supposedly to let.
Was this helpful? Yes
Jul 23,2012
Minithumbdown
By:
Jul 23,2012
6 people found
this helpful
Do not go to this estate agent if you are renting a property! As students in our first year we had no previous experience about contracts etc. and it was our first time renting. Greenfields have been no help at all. We asked for a break clause to be put in the contract and having read it we believed it meant that we could leave the property giving 2 months notice but not before an agreed 10 months. However, having now tried to leave the property after 10months we are told the break clause just m...
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May 27,2011
Minithumbdown
By:
May 27,2011
5 people found
this helpful
Awful! Came and gave the big sales pitch. Then were unable to deliver. Hyped up their database of potential buyers then delivered just two viewings in 6 weeks!! Made promises they couldn't keep. Steer Clear!!...
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Jul 31,2010
Minithumbdown
By:
Jul 31,2010
5 people found
this helpful
I was moving out of a flat after several years and they tried to infer I had cracked a window which was already cracked, they said I had broken a blind, and deducted money from my deposit for a flat in pretty good condition. I found them rude and my current landlord stopped using them....
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 67% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £250,000
  • Max: £550,000

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
2 1 0 6 2 0 0 1 0 2
Johanna Ferguson - upload your photo Johanna Ferguson
3 reviews

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Stephanie Long - upload your photo Stephanie Long
1 reviews

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Andy Read - upload your photo Andy Read
10 reviews

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Edward Macfarlane - upload your photo Edward Macfarlane
2 reviews

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Sam Brown - upload your photo Sam Brown
2 reviews

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Lucas Dire - upload your photo Lucas Dire
2 reviews

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Rebekah Hoslgrove - no image available Rebekah Hoslgrove
Assistant Lettings Manager
0 reviews

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Rebekah Holsgrove - upload your photo Rebekah Holsgrove
1 reviews

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