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    Daniel Fisher
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    Caroline Kelly
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    Dean Hope
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    Leighton Dewitt
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Greene & Co

146 West End Lane West Hampstead, London
Greater London
NW6 1SD

020 7328 3232

Feb 13,2016
Minithumbup
By:
Feb 13,2016
0 people found
this helpful
Kathyrn Greensmith showed us properties and we found the one we are going to move into. This is the first review I am writing for anyone because I had a great experience with her. She is warm, friendly, patient and helpful. I did not feel rushed to leave and I did not feel like I was being sold something. It was as if a friend was showing me properties. She let me take my time and she was very hands-on when I needed help to see if everything was in working order....
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Comment on agent fees
Fees are high
Was this helpful? Yes
Oct 28,2015
Minithumbdown
By:
Oct 28,2015
0 people found
this helpful
They asked us to pay ahead a agency fee and then forced us to sign a contract that said that if for any reason we don't sign the contract we loose the fee. Basically cohertion by contract. The contract is the worse I've seen in London. Everything to the agents, some to the landlord and screw the tenant. Hidden fees everywhere for everything. When we failed references they said the only way we could show we could afford the house was if we could show we had 30k in a savings account (contract v...
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Jul 02,2015
Minithumbup
By:
Jul 02,2015
0 people found
this helpful
Greene & Co has been extremely professional and helpful with my letting. Aubrey Newton has showed my a few flats that were exactly tailored to my needs and went the extra mile to help with the rent agreement, references and contract signature. I'm very satisfied with my experience with Greene & Co and recommend them to anyone interested in renting in West Hampstead and Kilburn....
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Oct 26,2014
Minithumbdown
By:
Oct 26,2014
0 people found
this helpful
We signed contract in begging of August with green and co. We agreed the following thing. The property what we going to rent will be cleaned including a carpet cleaning and also couple of furniture going to be removed. On the 1 September when we moved in the cleaners were still cleaning the carpet. So basically we moved in when all carpet was wet. They had 1 month to organize a full carpet cleaning and they managed to book it for the very same day when we moved in. Lycturaily they just pulled ou...
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What agent could do to change your mind?
N/A
Was this helpful? Yes
Jun 12,2014
Minithumbup
By:
Jun 12,2014
0 people found
this helpful
My flatmate are so grateful for the assistance we received from Matt and Dan in finding what is the perfect flat for us. Due to unfortunate circumstances, the time we had to find a place to live was cut short. Matt's proactive and friendly service and Dan's expert negotiating skills were the perfect combination to bring our flat search to a successful result within the limited time we had. I have been recommended Green & Co by a friend who bought her flat from them a few years ago and wil...
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Was this helpful? Yes
Jun 08,2014
Minithumbup
By:
Jun 08,2014
0 people found
this helpful
Being accompanied with my friend I went to this agency and it really saved me from being panically looking at properties. I rented an amazing studio around the lovely West Hampstead area at great values. People in the office were truly nice and helpful. Highly recommended! Lara...
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Was this helpful? Yes
May 29,2014
Minithumbup
By:
May 29,2014
0 people found
this helpful
Being the first time I rent in London I was slightly worried, with Tom helping he made everything very simple and everything went through very smoothly. Will be contacting Tom or another Greene branch when I look to move next....
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Was this helpful? Yes
May 28,2014
Minithumbup
By:
May 28,2014
0 people found
this helpful
Tom helped us find a property and made the process extremely easy. He kept us in the loop of what was going on at all times....
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Was this helpful? Yes
Apr 29,2014
Minithumbdown
By:
Apr 29,2014
1 people found
this helpful
I was absolutely disgusted with how Greene and co. do business. They took almost a month to find tenants for my flat and I was forced to take a fairly low rent for the property. I also stupidly used them as property managers for and found they were ripping me off the entire time! The tenants would often offer to do minor repairs on the flat so long as they would be reimbursed for the minimal cost of the parts, however Greene would insist every time that they sent their very expensive contract...
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Was this helpful? Yes
By: WH PM - Chloé Tilby
Apr 29, 2014
View all comments (1)
Good Afternoon Joan Could I ask for you to let us know which property and which works you are referring to specifically? We are very sorry to hear about your experience with Greene & co and would like to stress with regards to the Management service that we always seek landlords approval for any jobs taking care to utilize the most effective solutions. All feedback is welcomed and it would be great to have some further context in this instance. Many Thanks and I look forward to h....
Apr 23,2014
Minithumbdown
By:
Apr 23,2014
2 people found
this helpful
We liked an apartment, left an offer. Lee called and said how about this, we said no, then he said if we halve our fee would you accept the landlay\'s offer, and so we both agreed and the offer was accepted and we paid the deposit and filled application for background check and 2 days later Lee called and said the landlord has rented her flat to someone else! We had lost many appointments after they said it\'s finalized and cancelled two of our accepted offers and wasted 1 week, while we were st...
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What agent could do to change your mind?
He promised and tried to do so, but failed!
Was this helpful? Yes
Sep 20,2013
Minithumbdown
By:
Sep 20,2013
3 people found
this helpful
I am very disappointed by my experience as a tenant. I have always paid my rental on time, for the whole of the 15 months I rented the flat. After I left, I was sent an email confirming that I would receive my deposit back. That was on the 29 of July 2013. Today, 20 of September. Am still waiting for my deposit. Damian lied to me verbally by saying that he would transfer the deposit within 2 days, that was 2 weeks ago. And he ignores my emails. Next week I going to file an application to court t...
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Was this helpful? Yes
Aug 12,2013
Minithumbdown
By:
Aug 12,2013
5 people found
this helpful
The worst experience I ever had with an agency too expensive for getting absolutely nothing from them. 5 weeks and still waiting the contract. Full of excuses and you have to run after them all the time to get things done and if you are lucky you will be a response. Don\'t even get close to them...
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Was this helpful? Yes
Jul 10,2013
Minithumbdown
By:
Jul 10,2013
2 people found
this helpful
Mubeen said a lot, and did very little to address problems with our rental flat. Their maintenance people have been much quicker to act but are totally hopeless....
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What agent could do to change your mind?
Use better maintenance people, respond to tenants\' emails, act on issues that need resolving
Was this helpful? Yes
May 18,2013
Minithumbdown
By:
May 18,2013
8 people found
this helpful
Very disappointed with Greene & Co in their handling of this transaction - and will not use again. I was a prospective buyer who viewed a property in Marlborough House (off Finchley Road), a new office conversion, and had a bid accepted. On Greene\'s recommendation, I put down a 2k reservation deposit, to guarantee exclusivity on the property for 1 month. The deposit contract contained certain protective clauses, stating that I would receive the deposit back in full if the property was fou...
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What agent could do to change your mind?
The agent should not have put up a fight in returning the reservation deposit, when clear defective legal title problems and other legal issues emerged, that undoubtedly affected the material value of the property. They should not also push prospective buyers into placing reservation deposits when they are fully aware that these serious legal issues may well put buyers off from completing the transaction when they come to light. Frankly I expected more integrity and honesty from them, but perhaps I was naive to do so.
Was this helpful? Yes
By: Fish
Mar 03, 2014
View all comments (1)
Greene also asked me to pay this dodgy reservation deposit on a flat when I was looking to buy. Did not do so on advice from my lawyers and from your experience, glad we didn't... I would also avoid, poor, poor service.....
Apr 22,2013
Minithumbdown
By:
Apr 22,2013
9 people found
this helpful
I had a terrible experience dealing with Daniel Fisher at Green & Co in West Hampstead, he was unproffesional and lied to get my business. He told my tenant I was living in the building, whilst I was living overseas. They gave no support and just made promises that they did not keep. Rebecca was extemely rude and unhelpful with zero customer service skills. Please anyone thinking of renting their property with Green & Co, think first, they are not a professional agent and you will l...
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Was this helpful? Yes
Feb 28,2013
Minithumbdown
By:
Feb 28,2013
3 people found
this helpful
After using these agents for our first ever venture into leasing a property i will never ever give them a second glance again - they were the most shambolic evasive uncaring unprofessional outfit once they had taken their commission - they lied to our tenant and to us and still have kept a huge amount of commission owing to us, never use these agents to lease or manage your property. We still lease the same property through a different agent whome have been a breath of fresh air and a pleasure t...
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Was this helpful? Yes
Jan 28,2013
Minithumbup
By:
Jan 28,2013
0 people found
this helpful
I am very pleased with the service received from Greene & Co. They were completely professional throughout the purchase of my new home. The sales negotiator was knowledgeable and went out of his way to accommodate my various requests for viewings, sometimes at short notice. Whenever there were blockages in the purchase process, the sales progresser was extremely efficient and persistent in getting things moving again. This led to a relatively quick exchange and completion. I would definitely...
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Jan 15,2013
Minithumbup
By:
Jan 15,2013
0 people found
this helpful
Having had our first buyer pull out at the last minute with another estate agent we were really hoping to sell our property as soon as possible at the best price. Greene and Co got us two buyers within a week! The communication in the initial stages from Peter was excellent and then throughout the whole sale process with Caroline was brilliant. I would definitely go with Greene and Co again if I had to buy or sell a property....
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Was this helpful? Yes
Nov 05,2012
Minithumbup
By:
Nov 05,2012
0 people found
this helpful
i just bought a buy-to let and really had no idea where to start with the rental process! Daniel and Rebecca in the West Hampstead office really were terrific! They found me great tenants within half a day and got me a better rent then i anticipated! Thank you so much! a very happy landlord :)...
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Was this helpful? Yes
Nov 05,2012
Minithumbup
By:
Nov 05,2012
0 people found
this helpful
I recently rented through Greene and Co, and out of all the agents they were definitely the most helpful on West End Lane. Rebecca found me the best property, which ticked all of my boxes! She was extremely helpful, always informing me when suitable flats came onto the market! i have recomended my friends to her so hopefuly she can find something as good as she did for me! thanks...
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Oct 25,2012
Minithumbup
By:
Oct 25,2012
0 people found
this helpful
If like me you have reservations about estate agents, then you absolutely must deal with Abby! She is attentive, proactive and professional and has demonstrated that not all agents are the same! Highly recommended to all....
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Oct 13,2012
Minithumbup
By:
Oct 13,2012
0 people found
this helpful
After a previous sale had fallen through and my mortgage offer was slowly running out, I thought my property search would never end. But both Dean Hope and Caroline Kelly of Greene & Co. were excellent. Dean found us a much better property than the first and negotiated brilliantly, securing the home immediately. We then had to contend with exchanging and completing in a very short time before the mortgage offer ran out. This simply would not have been achieved if it wasn\'t for the e...
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Was this helpful? Yes
Aug 31,2012
Minithumbup
By:
Aug 31,2012
1 people found
this helpful
I bought a property though Green & Co with Caroline and Dean handling the sale. I have dealt with many estates agents before but found them both to be particularly helpful and professional, resulting in a smooth transaction. It\'s never easy being a Sales Progressor; chasing both parties constantly whilst being cool, un-confrontational and courteous. Caroline managed this with ease. Recommended Agents....
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Aug 23,2012
Minithumbup
By:
Aug 23,2012
1 people found
this helpful
I would highly recommend Greene & Co West Hampstead. They are super friendly, efficient and know exactly when to be involved and when to step back, which meant the sale progressed exactly at the right speed for all involved. Caroline in particular was very switched on and I felt in comfortable hands with her at all stages of the sale. Highly recommend....
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Was this helpful? Yes
Aug 08,2012
Minithumbup
By:
Aug 08,2012
1 people found
this helpful
Abby has been very helpful from the get-go. She only had one property that fitted what I was looking for and it was the one I bought in the end. Abby is very friendly but also professional, she would respond promptly to my question and I am very thankful that she came and met me in the flat 3 times, allowing me to bring builders and decorators in to get quotes. She was always accessible and responsive and having a good, friendly relationship with both me and the seller. Caroline came in af...
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Was this helpful? Yes
Aug 08,2012
Minithumbup
By:
Aug 08,2012
1 people found
this helpful
Abby was delegated by another member of your team to \'pick up\' on my request for information and arrange a viewing on this property despite several earlier email requests and a telephone conversation with someone else which had led nowhere. She handled the initial inspection professionally although I was very limited in respect of the day and times that I could view, and she followed up promptly and courteously. She later arranged viewing at short (ie nil) notice on a Friday afternoon when...
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Was this helpful? Yes
Aug 07,2012
Minithumbup
By:
Aug 07,2012
1 people found
this helpful
Abby was a great help - literally going above and beyond and while we did not find a property with her I really wanted to! I would definitely recommend her - she dealt with my changing requirements and difficult timetable and showed me some great properties meeting my criteria. Unforunately I took my time inmaking a few decisions......
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Jul 31,2012
Minithumbup
By:
Jul 31,2012
0 people found
this helpful
I found all the staff I have dealt with in Greene & Co to be extremely efficient; high on communication and able to let my properties speedily and to tenants of good calibre with excellent references. I can speak very highly of their capablilities and the warm manner in which they deal with their clients. I would not hesitate in recommending Green & Co. if you are looking to let out a property....
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Was this helpful? Yes
Jul 25,2012
Minithumbup
By:
Jul 25,2012
1 people found
this helpful
I bought a property through Greene & Co and was very impressed with Dean Hope (the agent) and Caroline Kelly (the after sales facilitator). Both were very courteous and prompt in getting back to me and did their best to accommodate me. I would recommend them both highly. Caroline proved a very valuable resource (which I have not experienced in other estate agents) in that she could chase outstanding matters in order to facilitate exchange and completion. My only reservation about Greene ...
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Was this helpful? Yes
Jul 24,2012
Minithumbup
By:
Jul 24,2012
2 people found
this helpful
I was really impressed with Greene & Co and especially Abby who helped me find my desired property. I was not the easiest person to deal with but at every point in time Abby acted extremely professionally and exhausted all her means to find me the right property. I would not hesitate to use her and Greene & Co again....
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Areas covered
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  • Lettings
  • Block Management
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  • Conveyancing
  • Mortgage Advice
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
2 3 11 10 3 1 14 1 4 6
Daniel Fisher - upload your photo Daniel Fisher
3 reviews

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Caroline Kelly - upload your photo Caroline Kelly
8 reviews

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Dean Hope - upload your photo Dean Hope
6 reviews

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Paul Harris - upload your photo Paul Harris
6 reviews

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Leighton Dewitt - upload your photo Leighton Dewitt
0 reviews

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Ed Bloom - no image available Ed Bloom
Lettings Manager
11 reviews

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Abby Francis - upload your photo Abby Francis
5 reviews

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Naim Bakth - upload your photo Naim Bakth
1 reviews

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rebecca williams - upload your photo rebecca williams
1 reviews

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Lee Goodchild - upload your photo Lee Goodchild
2 reviews

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Peter Gobey - upload your photo Peter Gobey
1 reviews

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Mubeen Shariff - upload your photo Mubeen Shariff
1 reviews

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Matthew Spencer - upload your photo Matthew Spencer
2 reviews

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Tom Purdy - upload your photo Tom Purdy
1 reviews

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Aubrey Newton - upload your photo Aubrey Newton
1 reviews

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Kathyrn Greensmith - upload your photo Kathyrn Greensmith
1 reviews

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