• Natalie Willson
    Natalie Willson
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    natalie wilson
  • Courtenay  Scarlett
    Courtenay Scarlett
  • Ross Greaney
    Ross Greaney
  • Kevin Sprangle
    Kevin Sprangle
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    Courtenay Scarlett
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    Natalie Willson
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    Courtenay Scarlet
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    Megan Reeves
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    Gareth Grant
Independent Sales and Lettings agent, established in the business for over 20 years. Free, local advice available any time of the day.
Grants Independent Estate Agents

67 Commercial Way Woking
Surrey
GU21 6hn

01483776977

Dec 07,2016
Minithumbup
By:
Dec 07,2016
0 people found
this helpful
We bought a house through Grants. Kevin was helping out with the process. He was very friendly and easy to reach him anytime throughout the process. He helped us reaching out the sellers and solved issues swiftly for the smooth transfer.I would highly recommend Grants and Kevin....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 25,2016
Minithumbup
By:
Nov 25,2016
0 people found
this helpful
Very helpful staff. Got us out of a sticky situation (a Seymours property that was withdrawn 4 days before we were supposed to move in). All paperwork was dealt with promptly....
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Nov 24,2016
Minithumbup
By:
Nov 24,2016
0 people found
this helpful
I recently purchased a property in Woking and dealt with Kevin Sprangle. I found Keven to be very professional, efficient and at the same time very approachable due to his relaxed and friendly attitude, which is always helpful as buying a house is a stressful ordeal! There were a few complications in the purchase due to a chain and issues found in the survey, but Keven chased up anything that needed chasing and always kept me informed without being prompted by me which I was very impressed wi...
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Nov 14,2016
Minithumbup
By:
Nov 14,2016
0 people found
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We had a very positive experience working with Grants and Gareth from our initial viewing through to acceptance of our offer, but we also greatly appreciated the support and follow up during the conveyancing process. As we were looking for some time for a house, and dealing with number of agents during our search, we felt there was a significant differentiation in the service offered from Grants over other agents in the area....
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Nov 06,2016
Minithumbup
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Nov 06,2016
0 people found
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Kevin was very approachable and easy to talk to. Immediately got in touch with me when the offer fell through on a house I'd originally seen but was unable to proceed with at the time. I'm really grateful that he did, because by then I was in a position to proceed and everything went very smoothly. Always found Kevin, and the team, positive and would return calls promptly. Would definately recommend....
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Nov 03,2016
Minithumbup
By:
Nov 03,2016
0 people found
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From my first telephone interaction with Natalie she was friendly, interested and professional. She spent time to get to know our situation and asked lots of questions. I felt immediately that we would be looked after by her and treated as an individual, not just another tenant. I was also impressed that she knew our property already which showed good market knowledge. Natalie was extremely proactive with planning and helping us to get our house on the market, in fact this happened within ho...
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Comment on agent fees
Fees were very attractive.
Was this helpful? Yes
Nov 01,2016
Minithumbup
By:
Nov 01,2016
0 people found
this helpful
Before I come to Grants. I visited most of the Agents available in Woking. Just I viewed one apartment and and took the Decision with in 10 min. Megan is given good amount of data to select the property. Thank You for the Service....
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Comment on agent fees
Need some more details about the property on Viewing Time. Fully furnished/Semi furnished is not Sufficient. Need kind of checklist with good information will help alot.
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Oct 28,2016
Minithumbup
By:
Oct 28,2016
0 people found
this helpful
Natalie and Megan found us two potential tenants for our house in Chobham. They dealt with everything for us as we are based in the US making it difficult for us to communicate at times. The tenants they put forward were professionals with great references. This is the second time with have used Natalie, she keeps us posted at all times and her customer service is great....
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Comment on agent fees
Happy with the fees we pay
Was this helpful? Yes
Oct 27,2016
Minithumbup
By:
Oct 27,2016
0 people found
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Grants were absolutely brilliant , very professional , efficient and just the right amount of communication . Either Kevin or Gareth were always very quick to reply if we had any questions and the best thing not too pushy !...
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Comment on agent fees
Good and fair
Was this helpful? Yes
Oct 26,2016
Minithumbup
By:
Oct 26,2016
0 people found
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Good professional, reliable and efficient service from all concerned at Woking Branch. Would be very happy to use them again....
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Comment on agent fees
competitive fees
Was this helpful? Yes
Oct 12,2016
Minithumbup
By:
Oct 12,2016
1 people found
this helpful
When selling my property I met with 2 estate agents, I found Kevin Sprangle from Grants very level headed, practical and helpful so I went with them. It was a good choice as they manage the whole process from viewings to completion. The process has taken a while due to various hold ups and Kevin has stayed on the case chasing solicitors and liaising between me and my buyer. Very happy to recommend them to anyone....
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Comment on agent fees
Reasonable fees for the amount of attention given to the process.
Was this helpful? Yes
Oct 11,2016
Minithumbup
By:
Oct 11,2016
0 people found
this helpful
As a Landlord, I have always had v clear communication with Natalie and Megan. They keep me updated with the status of my property on a frequent basis. They are prompt in responding to my requirements....
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Comment on agent fees
Fees are on the higher side.
Was this helpful? Yes
Sep 27,2016
Minithumbup
By:
Sep 27,2016
0 people found
this helpful
We have just exchanged contracts for sale on our property in Knaphill, Surrey. Grants offered us an extremely competitive fee, They completely understood the market and provided a fantastic service and guided on a correct valuation and marketing price. Manager Kevin Sprangle took personal care of the sale and orchestrated all communications in a highly professional manner. We had been let down by two other Estate Agents with aborted sales prior to our instructing Grants. Best move we made and we...
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Comment on agent fees
Very good. Sole agency fee.
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Aug 22,2016
Minithumbup
By:
Aug 22,2016
0 people found
this helpful
With this being my first time finding a place Courtenay was a great help right from the off, getting in touch with as soon as something suitable became available. She always been a massive help and has answered all my questions quickly and positively (no matter how silly the question). Thanks for all your help!...
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Jul 13,2016
Minithumbup
By:
Jul 13,2016
0 people found
this helpful
Natalie & Courtenay were both professional and efficient and found us a great tennant for our home. They are always prompt with communication and information. Would recommend....
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Comment on agent fees
Offered us the best fees
Was this helpful? Yes
Jun 28,2016
Minithumbup
By:
Jun 28,2016
1 people found
this helpful
Kevin worked extremely hard to keep a complicated chain together and enable the sale to proceed. He is a great communicator and was in regular contact with all parties involved....
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Jun 16,2016
Minithumbup
By:
Jun 16,2016
0 people found
this helpful
We chose to use Grants as I wanted to support an independent firm. We found them to be very pleasant to deal with and proactive rather than reactive in dealing with problems as they arose. Kevin took the lead in sorting out a significant hurdle even though it should probably have been sorted by another agency. They always knew exactly what stage things were at and worked hard on our behalf. Thank you Grants....
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Comment on agent fees
I think the fee was good value.
Was this helpful? Yes
Jun 01,2016
Minithumbup
By:
Jun 01,2016
0 people found
this helpful
How to find a good letting agent ...Look no further than Courtenay from Grants, they came highly recommended and totally delivered, From initial first contact to tenant check in, was such a smooth hassle free experience, very professional, extremely helpful, couldn't rate them higher am not normally someone who writes reviews but am doing so as feel Courtenay should be commended on her attitude and approach nothing was too much trouble, thank you for all your help, advice and for finding us a te...
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Comment on agent fees
Very Good
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May 24,2016
Minithumbup
By:
May 24,2016
0 people found
this helpful
I've only discovered Grants but so far they've been exemplary. They've been easy, polite, friendly, fair and profesional to deal with. They have let a flat for us and we have just asked them to take on another....
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Comment on agent fees
I think this agents fees are fair and good.
Was this helpful? Yes
May 20,2016
Minithumbup
By:
May 20,2016
0 people found
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Service great from start to finish. Communicated honestly and kept in touch throughout which helped in keeping stress levels down! A big thank you to Ross for this! You made a big difference in the whole process of selling! I would use Grants again, definitely. Think they have a good knowledge of the local area too....
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Comment on agent fees
Who likes paying estate agents! However, they offered a good service throughout with an honest approach, advertising was good, photos were good, found a buyer quickly, did all the work so far as viewings etc. so am happy with the service I received for the fees paid.
Was this helpful? Yes
May 10,2016
Minithumbup
By:
May 10,2016
0 people found
this helpful
I was particularly impressed by the speed with which Ross and Kevin set up viewings and identified a high quality buyer. I had exemplary service from the Grants Team throughout and would highly recommend their services....
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Comment on agent fees
The fees are mid-range
Was this helpful? Yes
May 10,2016
Minithumbup
By:
May 10,2016
0 people found
this helpful
Natalie and Courtenay are professional and a pleasure to do business with. I had a tennant with days of putting my property on the market...
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Comment on agent fees
Very reasonable
Was this helpful? Yes
May 06,2016
Minithumbup
By:
May 06,2016
0 people found
this helpful
Ross was always very proactive accommodating and honest. We had many question to get things processed and exchanged which he dealt with quickly and efficiently. I'd happily deal with him again....
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Apr 27,2016
Minithumbup
By:
Apr 27,2016
1 people found
this helpful
Me and my husband were looking for a property to rent in Woking not far from where we live, and when we came across what is now our current flat online we contacted Grants to arrange a viewing and were assisted by Courtenay. Courtenay was able to arrange a viewing for us straight away, and when when we met her we found her very warm and polite. She talked us through everything in a very professional and clear fashion, which has helped us make a quicker decision. The admin part of things was stre...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Mar 15,2016
Minithumbup
By:
Mar 15,2016
0 people found
this helpful
I was renting my first property in a completely new place that was far from where I used to live. Grants we very helpful on the phone whilst organising viewings, also allowing for visits of properties that weren't on Rightmove or Zoopla. As it happens I ended up living in one of those properties. The whole processes was very simple and easy and they were able to tailor to my needs. Processing the paperwork over email and letters so that I wouldn't have to travel to and from to get more details...
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Comment on agent fees
The fees were very reasonable and very competitive with the rest of the market. With all the fees bundled into one payment, this was also made very simple.
Was this helpful? Yes
Mar 14,2016
Minithumbup
By:
Mar 14,2016
0 people found
this helpful
We were new to the ‘Buying to Rent' process and before coming to Grants Independent in Woking we had had contact with a number of local Estate Agents. We soon felt that in all of our dealings with the Grants Independant teams we were in safe hands. They were clearly very knowledgeable and experienced in the Property and Buy to Rent business. Most of our contact was with Natalie and Courteney who arranged viewings. They patiently, unhurriedly and carefully explained matters and answered...
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Comment on agent fees
Competative
Was this helpful? Yes
Mar 14,2016
Minithumbup
By:
Mar 14,2016
0 people found
this helpful
Highly recommended. Saw the property Friday, all the paperwork was completed within 24 hours, moved in within a week (could of been sooner had I wanted it to be!)...
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Mar 14,2016
Minithumbup
By:
Mar 14,2016
0 people found
this helpful
Natalie and Courtney have made the whole processs easy and stress free, offering sound advice but also being very professional and approachable....
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Comment on agent fees
good
Was this helpful? Yes
Mar 14,2016
Minithumbdown
By:
Mar 14,2016
0 people found
this helpful
I used Grants Independent in Woking to rent 7 of my flats. I found Natalie and Courtenay very professionally and nothing was too much trouble. They offered a very quick and reasonable service. All 7 flats were rented within 2 weeks. I would always recommend them to anyone looking for a Lettings Agent....
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Mar 10,2016
Minithumbup
By:
Mar 10,2016
0 people found
this helpful
We chose Grants as they seemed to combine both professionalism with a straightforward friendly approach. We weren't let down and all the way through the process of selling our house they were available, honest and very good at keeping us informed. I have no hesitation in recommending them to others and would use them again if need arose....
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Comment on agent fees
Very reasonable fees
Was this helpful? Yes
Areas covered
  • GU21
  • GU22
  • GU23
  • GU24
  • GU18
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 95% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £100,000
  • Max: £685,000

Letting
  • Min: £0
  • Max: £177,500



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
29 1 27 0 13 0 12 0 2 0
Natalie Willson Natalie Willson
49 reviews

About Natalie No description set View full profile
natalie wilson - upload your photo natalie wilson
3 reviews

About natalie No description set View full profile
Courtenay  Scarlett Courtenay Scarlett
Lettings Executive
45 reviews

About Courtenay No description set View full profile
Ross Greaney Ross Greaney
Sales Negotiator
11 reviews

About Ross No description set View full profile
Kevin Sprangle Kevin Sprangle
Sales Manager
18 reviews

About Kevin No description set View full profile
Courtenay Scarlett - upload your photo Courtenay Scarlett
3 reviews

About Courtenay No description set View full profile
Natalie Willson - upload your photo Natalie Willson
1 reviews

About Natalie No description set View full profile
Courtenay Scarlet - upload your photo Courtenay Scarlet
1 reviews

About Courtenay No description set View full profile
Megan  Reeves - no image available Megan Reeves
Lettings Executive
4 reviews

About Megan No description set View full profile
Gareth Grant - upload your photo Gareth Grant
1 reviews

About Gareth No description set View full profile

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Fees

No fees set.
Last updated at 11:15 AM 10/05/2016 by Kevin Sprangle

Complaints Procedure

No procedure set.
Last updated at 11:15 AM 10/05/2016 by Kevin Sprangle

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