• Neal Aldridge
    Neal Aldridge
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    Josie Needs
  • Emma Harris
    Emma Harris
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    Michael Smart
  • Michelle Trimming
    Michelle Trimming
  • James Quinn
    James Quinn
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    Hannah Wride
  • claim your profile
    Stephanie Hazley
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    Stephanie Hazley
  • upload your photo
    Sophie Jones
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    Ms Jane Dennis
Independent Sales and Lettings Estate Agents, established in Weybridge for over 17 years.
Grants Independent Estate Agents

60 Church Street Weybridge
Surrey
KT13 8DL

01932 841020
Jul 24,2017
Minithumbup
Stephanie Hazley
By: 'Katy'
Jul 24,2017
0 people found
this helpful
Steph has been great at responding to queries promptly, as well as providing help and support whenever required. I feel reassured that if I ever have a concern, Steph will be quick to sort it for me....
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Was this helpful? Yes
Jul 19,2017
Minithumbup
Stephanie Hazley
By: 'Shaun'
Jul 19,2017
0 people found
this helpful
I have been renting through Grants in this 1 particular property for almost 4 years. Every encounter or issue we have had Steph has been fantastic to deal with. Everything we have requested we have got, Steph has always got back to me by phone or email pretty much straight away. Pleasure to deal with....
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Was this helpful? Yes
Jul 14,2017
Minithumbup
Stephanie Hazley
By: 'Vivien'
Jul 14,2017
0 people found
this helpful
Stef is very attentive and responds quickly to calls and emails - even on a weekend! I have had some bad experiences with other agents, but Stef is different. I like the personal service from Grants and Stef particularly. Nothing is too much trouble and she follows up regularly with feedback and quotes as needed....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Jun 29,2017
Minithumbup
Stephanie Hazley
By: 'George'
Jun 29,2017
0 people found
this helpful
Stefanie is very experienced, efficient and always very helpful. She comes accross very professionally and sorts out any problems quickly....
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Was this helpful? Yes
Jun 29,2017
Minithumbup
Stephanie Hazley
By: 'Victoria'
Jun 29,2017
0 people found
this helpful
Stephanie has a wealth of experience and is very reliable and capable. She acts quickly and I feel I can trust her, which is very important as she manages two properties for us. She's really easy to deal with and we get on well....
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Was this helpful? Yes
Jun 26,2017
Minithumbup
James Quinn
By: 'Holly Ross'
Jun 26,2017
0 people found
this helpful
We are first time home buyers in the UK and James has been an excellent guide through the entire process. He answered all our questions patiently and comprehensively, accommodated our many viewing requests and proved to be a good sounding board on more complex issues. We aim to complete this week and are very excited to be owning our own home! I will certainly recommend James Quinn ......
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Comment on agent fees
N/A
Was this helpful? Yes
Jun 08,2017
Minithumbup
Neal Aldridge
James Quinn
By: 'Diane'
Jun 08,2017
0 people found
this helpful
From valuation through to completion dealing with Neal and James has gone smoothly. In a difficult market, their professional, upbeat and confident style has worked. I was advised of all viewings in advance, they were always accompanied, important as the house was empty. Grants works hard for the client, and it is the individual attention that makes them stand out....
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Comment on agent fees
Very fair
Was this helpful? Yes
May 26,2017
Minithumbup
James Quinn
By: 'Amy'
May 26,2017
0 people found
this helpful
As buyers, we found James really helpful. He was always available when we needed him, and was brilliant at keeping us in the loop as to what was going on at all stages. He was very honest and we never felt like we were being pushed in anyway to do something we didn't want to do. He did a lot to make sure the experience as first time buyers was as stress free as possible....
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Comment on agent fees
N/A
Was this helpful? Yes
May 09,2017
Minithumbup
James Quinn
Neal Aldridge
By: 'Jo N'
May 09,2017
0 people found
this helpful
We have recently exchanged on the sale of our property through Grants. Neal and James have been absolutely excellent throughout the process. When we instructed Grants we had already been on with 2 agents previously and had a significant number of viewings, within weeks of being on with Grants we were under offer. Most of my contact was with James who was professional and very helpful, especially with my silly questions! Many thanks to them both....
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Was this helpful? Yes
May 04,2017
Minithumbup
James Quinn
By: 'Jackie T'
May 04,2017
0 people found
this helpful
We have just exchanged on a property we purchased through Grants. James was exceptional throughout the process from the first viewing all the way through to exchange. He was quick to respond, courteous and always went above and beyond to help us through the process which as a first time buyer this was key for me. There was never any ambiguity and he always kept us well informed on status of the chain. Overall a very positive experience and I wouldn't hesitate to list my property with James and G...
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Comment on agent fees
NA - I am a buyer
Was this helpful? Yes
May 02,2017
Minithumbup
Stephanie Hazley
By: 'jack'
May 02,2017
0 people found
this helpful
Very happy with the way Stephanie handles any issues we have with the rental property. Keeps us in the loop at all times and is very prompt in responding....
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Comment on agent fees
good
Was this helpful? Yes
Apr 25,2017
Minithumbup
Ms Jane Dennis
By: 'Matt heptinstall'
Apr 25,2017
0 people found
this helpful
Jane has always been extremely professional when I have had dealings with her, a valuable member of staff for the branch, look forward to working with her in future...
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Comment on agent fees
Agent fees are very reasonable incomprison to the rest of the market
Was this helpful? Yes
Apr 21,2017
Minithumbup
Stephanie Hazley
By: 'Andreas'
Apr 21,2017
0 people found
this helpful
Stephanie is very professional. She is always available to help, respond very quick to all queries and is very flexible....
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Was this helpful? Yes
Apr 16,2017
Minithumbup
Stephanie Hazley
By: 'L Brown'
Apr 16,2017
0 people found
this helpful
Very helpful, quick to respond to queries and quick to sort out any issues. Always understanding to both the landlord and tenant....
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Comment on agent fees
I've never really understood why admin fees are so high to simply renew tenancy. I personally think the fees of £90 for paperwork is too high.
Was this helpful? Yes
Apr 11,2017
Minithumbup
Stephanie Hazley
By: 'Robyn M'
Apr 11,2017
0 people found
this helpful
Stephanie has always been helpful, very informative and always tries to do her best for the tennant. Very flexable with property checks and always happy to discuss anything we may need....
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Was this helpful? Yes
Apr 09,2017
Minithumbup
By: 'Jennifer'
Apr 09,2017
0 people found
this helpful
On occasions when I need to contact Stephanie and others in Grants, I am happy with their responsiveness to issues and advice....
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Was this helpful? Yes
Apr 06,2017
Minithumbup
Stephanie Hazley
By: 'Happy landlord'
Apr 06,2017
0 people found
this helpful
Excellent property management service. Stephanie is prompt and professional with communications regarding checks required and property maintenance needs. Her communications are timely and accurate. I recommend Grants....
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Was this helpful? Yes
Apr 03,2017
Minithumbup
Stephanie Hazley
Stephanie Hazley
By: 'Sandy Cullen'
Apr 03,2017
0 people found
this helpful
Stephanie is a very professional lady and is very easy to get along with. She is friendly and very competent at her job. She will put herself out to help you in anyway that is required and has contacts from electricians, gardeners, plumbers up to decorators and cleaners. The people she uses are very quick and efficient. Stephanie also keeps you well informed at every stage. A lovely lady....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 03,2017
Minithumbup
Stephanie Hazley
By: 'Gilly Adcock'
Apr 03,2017
0 people found
this helpful
Stephanie is very professional and easy to deal with. Issues are always sorted out quickly and efficiently. No issues at all recommending her....
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Was this helpful? Yes
Mar 16,2017
Minithumbdown
Sophie Jones
By: 'Chris A'
Mar 16,2017
1 people found
this helpful
Sophie was great to deal with throughout the process & always happy to help and advise. She was also quick to respond to any queries I had. Thoroughly recommended....
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Was this helpful? Yes
Mar 14,2017
Minithumbup
Stephanie Hazley
By: 'K Murdoch'
Mar 14,2017
0 people found
this helpful
I cannot compliment Stephanie enough! She has been so helpful and efficient on every occasion. Email or telephone call she has responded so quickly and got everything sorted in such a professional and helpful way. Nothing is too much trouble for her. I would highly recommend....
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Was this helpful? Yes
Feb 23,2017
Minithumbup
Stephanie Hazley
By: 'St Micheals Court'
Feb 23,2017
0 people found
this helpful
Stephanie is brilliant, she always informed me on the update regarding few issues we've had at our rented property, even though she didn't have straight answer, she would get in touch promptly inform me she is on the ball. She resolved our issues very quickly and we are very pleased with the outcome. We'd definitely recommend her services. Many thanks, Stephanie for your efficiency....
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Comment on agent fees
Good
Was this helpful? Yes
Feb 22,2017
Minithumbup
Stephanie Hazley
By: 'Mat & Caroline Jones'
Feb 22,2017
0 people found
this helpful
In the short time that we have been with Grant's, Stephanie has been great to deal with. She responds to any issues promptly and see them through to the end in a timely fashion....
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Comment on agent fees
As we have relocated from Australia we find agents fees in general very high and should really be incorporated as part of the monthly management fee to the landlord. However, we find Grant's fees to be inline with other agents.
Was this helpful? Yes
Feb 18,2017
Minithumbup
Stephanie Hazley
By: 'Kristina'
Feb 18,2017
0 people found
this helpful
Stephanie is always very hands on! Highly professional, understanding and caring. Always easy to get hold of and great communication....
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Was this helpful? Yes
Feb 17,2017
Minithumbup
Sophie Jones
By: 'Daniel & Hayley'
Feb 17,2017
0 people found
this helpful
Sophie understood our needs from the start, and found us a wonderful family home. Sophie works very efficiently and fast on getting the job done, she has great communication skills in keeping you up to date throughout the process, which can be a very stressful time. Sophie totally understands the tennents emotions and just what it means to them as well as the landlords. Sophie is a great credit to Grants Independent Estate Agents....
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Comment on agent fees
Fees can always be high in the rental market. But I wouldn't say they were any higher than some other estate agents....
Was this helpful? Yes
Feb 15,2017
Minithumbup
Sophie Jones
By: 'KLEv'
Feb 15,2017
1 people found
this helpful
Sophie has been brilliant throughout the entire process of re-letting our property. She has been positive, pro-active and efficient and everything has gone smoothly - Thank You!! K.Evans...
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Comment on agent fees
Sophie works incredibly hard and I have had several conversations after hours to finalise matters. She's worth every penny!
Was this helpful? Yes
Feb 10,2017
Minithumbup
Stephanie Hazley
Emma Harris
By: 'Natacha'
Feb 10,2017
1 people found
this helpful
Emma understood my needs and found me the perfect property for my family. She also made our move a lot less stressful, and everything went smoothly. Thank you Emma! Stephanie is very professional in dealing with the management of the property, very reliable and helpful, and will go that extra mile to help us when we need it. Thank you Stephanie!...
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Was this helpful? Yes
Feb 03,2017
Minithumbup
Stephanie Hazley
By: 'Above and beyond!'
Feb 03,2017
0 people found
this helpful
Once again Stephanie has surpassed herself in making sure myself (Landlord) and my tenants are well looked after. I really cannot speak more highly about how Stephanie's professional approach and going above and beyond puts me totally at ease! So another BIG thank you to Stephanie and Grants for being the best letting agents I've worked with in the past 10 Years!...
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Comment on agent fees
Fair
Was this helpful? Yes
Feb 02,2017
Minithumbup
Sophie Jones
By: 'Zoe'
Feb 02,2017
0 people found
this helpful
I found Sophie helpful, polite and professional in manner. Sophie was quick to respond to any queries and advised me accordingly. The process seemed to run smoothly with her leading....
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Was this helpful? Yes
Feb 02,2017
Minithumbup
Ms Jane Dennis
Stephanie Hazley
By: 'F Parry'
Feb 02,2017
0 people found
this helpful
Jane and Stephanie have been outstanding as well as understanding. Our time with Grants has made our tenancy a positive and great experience. Many thanks Ladies. Cheers F Parry...
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Comment on agent fees
Standard market rates!
Was this helpful? Yes
Areas covered
  • KT12
  • Addlestone
  • KT13
  • Weybridge
  • KT14
  • Woking
  • KT15
  • KT16
  • GU22
  • GU21
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
91% customers were satisfied with fees 83% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £233,000
  • Max: £910,000

Letting
  • Min: £0
  • Max: £254,000



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
56 3 95 0 53 0 31 1 9 0
Neal Aldridge Neal Aldridge
Manager
29 reviews

About Neal No description set View full profile
Josie  Needs - no image available Josie Needs
Property Manager
2 reviews

About Josie No description set View full profile
Emma Harris Emma Harris
Lettings Executive
33 reviews

About Emma No description set View full profile
Michael  Smart  - upload your photo Michael Smart
Director
2 reviews

About Michael No description set View full profile
Michelle Trimming Michelle Trimming
Lettings Executive
52 reviews

About Michelle No description set View full profile
James Quinn James Quinn
Senior Sales Negotiator
33 reviews

About James I have worked in customer service and sales for over 15 years and I always aim to exceed my clients expectations in every way possible. I enjoy matching buyers with their perfect property. Our c View full profile
Hannah Wride - no image available Hannah Wride
Property Manager
5 reviews

About Hannah No description set View full profile
Stephanie Hazley - upload your photo Stephanie Hazley
30 reviews

About Stephanie No description set View full profile
Stephanie Hazley - no image available Stephanie Hazley
Property Manager
7 reviews

About Stephanie No description set View full profile
Sophie Jones - no image available Sophie Jones
Lettings Executive
12 reviews

About Sophie No description set View full profile
Ms Jane Dennis - upload your photo Ms Jane Dennis
3 reviews

About Ms No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

Our fees are extremely competitive, we can act on a percentage fee, but can also act on fixed fee if preferred. Fees vary according to the type of property, market conditions and the work involved. for more information and please contact us.
Last updated at 3:22 PM 03/10/2016 by Stephanie Hazley

Complaints Procedure

Grants Independent Complaints Procedure.

We take complaints very seriously and will endeavour to resolve and rectify a situation quickly and efficiently.

Please submit your complaint in the first instance to

The Branch Manager
You will receive a written acknowledgement in three workings days confirming that the matter is being investigated and a written reply will sent to you within 15 working days.

In The Event You Remain Unsatisfied

Please submit your complaint to:

The Managing Director, at 175 Station Road, Addlestone, Surrey KT15 2BE

The final review by the Managing Director and his conclusions will be sent to you in writing, in the rare event that the matter remains unresolved the letter will also include information of how the matter can be referred to the Ombudsman.
Last updated at 3:22 PM 03/10/2016 by Stephanie Hazley

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