• Neal Aldridge
    Neal Aldridge
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    Josie Needs
  • Emma Harris
    Emma Harris
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    Michael Smart
  • Michelle Trimming
    Michelle Trimming
  • James Quinn
    James Quinn
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    Hannah Wride
  • claim your profile
    Stephanie Hazley
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    Stephanie Hazley
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    Sophie Jones
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    Ms Jane Dennis
Independent Sales and Lettings Estate Agents, established in Weybridge for over 17 years.
Grants Independent Estate Agents

60 Church Street Weybridge
Surrey
KT13 8DL

01932 841020

Jan 20,2017
Minithumbdown
By:
Jan 20,2017
0 people found
this helpful
Sophie did a great job letting my flat and found me a lovely tenant. I've been using Grant's for over 10 years and never had any complaints. Very good estate agency....
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Dec 24,2016
Minithumbup
By:
Dec 24,2016
0 people found
this helpful
What a refreshing experience from start to finish. I dreaded searching for a new home but Sophie was just wonderful from start to finish. Communication was excellent, Sophie always answered any questions instantly and helped the whole process go through quickly and easily. Very very happy indeed. Thank you for all your help xx...
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Dec 19,2016
Minithumbup
By:
Dec 19,2016
1 people found
this helpful
I've been working with Stephanie for a year or so now and have been delighted with her service - responsive, proactive and professional. In particular she is always extremely efficient and communicating issues with me (important seeing as I live overseas), in suggesting a course of action when issues arise with my property and then following through on those especially when 3rd party tradesmen need engaging...
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Dec 16,2016
Minithumbup
By:
Dec 16,2016
0 people found
this helpful
From the initial phone conversation, through to being ready to move into a rented property, Sophie's customer service was second to none. She took the time to listen to my needs and found me the perfect place. I am so grateful to Sophie for this and her swift responses to emails, making a 70-mile relocation much smoother than I expected....
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Comment on agent fees
I cannot say as I don't know what the going rate is.
Was this helpful? Yes
Dec 09,2016
Minithumbup
By:
Dec 09,2016
0 people found
this helpful
Jane is friendly and easy to deal with . Am pleased with her prompt response to  requests as she has a network of tradesmen who provide  excellent service at competitive prices. All in all Jane's professional services  have earned my satisfaction....
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Comment on agent fees
Agent''s fees are on the high side
Was this helpful? Yes
Dec 08,2016
Minithumbup
By:
Dec 08,2016
1 people found
this helpful
Stephanie Hazley delivered high quality service to us, she is very professional, dedicated and very kind person. I always got an answer timely to all my requirements. I highly recommend her....
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Nov 24,2016
Minithumbup
By:
Nov 24,2016
0 people found
this helpful
Sophie was extremely friendly and welcoming. She works at super speed and when she says she will get something done, she does!! Communicates all information to you easily. Thoroughly happy with the service I have received from Sophie and Grant's....
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Nov 18,2016
Minithumbup
By:
Nov 18,2016
0 people found
this helpful
Stephanie Hazleyat at Grants Weybridge is professional ,very helpful, smiling :-) ,quickly fixes problems Pleasure to work with Steph I can thoroughly recommend :-)...
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Nov 15,2016
Minithumbup
By:
Nov 15,2016
0 people found
this helpful
Stef has been super helpful and efficient and has helped me as a landlord immensely. I am very grateful for the help and support Stef and Michelle have given me to let our property. They always answer the phone and are quick to deal with any emails. Thank you!!...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 04,2016
Minithumbup
By:
Nov 04,2016
0 people found
this helpful
We have been tenants in the same propert for nearly 7 years. In all the time we have been here, we have never had such excellent service. Steph has been available, friendly, professional and lovely to work with. We recently had some work needed to the property and she couldn't have been more helpful and reliable....
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Comment on agent fees
We think the fees to renew agreements are way over charged, considering it's a blank piece of paper with no company letter head.
Was this helpful? Yes
Nov 02,2016
Minithumbdown
By:
Nov 02,2016
0 people found
this helpful
Sophie found me a great tenant, communicated well with me and the tenant and overall did a great job managing the whole process for me. I highly recommend her and hope she can help me again in the future....
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Was this helpful? Yes
Oct 28,2016
Minithumbup
By:
Oct 28,2016
0 people found
this helpful
We needed to have some repairs carried out to our rental property - Stephanie dealt with this in a very quick and efficient manner. She understood our requirements and ensured everything was carried out satisfactorily....
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Comment on agent fees
Very satisfied with fee and level of service provided
Was this helpful? Yes
Oct 27,2016
Minithumbup
By:
Oct 27,2016
0 people found
this helpful
Dealt with Grants for both letting my flat and for its subsequent sale. On both counts Grants have been brilliant to deal with. Stef looked after the last couple of tenants for me. She kept us informed whilst dealing with issues quickly and efficiently. She was always quick to reply to queries and looked after what could have been a challenging tenant brilliantly. Can't fault her work for us, she was great. James then handled the sale of the flat. He was brilliant in all aspects of the sa...
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Comment on agent fees
Negotiated a discount on the fees and felt for the service we received they were more than reasonable.
Was this helpful? Yes
Oct 24,2016
Minithumbup
By:
Oct 24,2016
0 people found
this helpful
Sophie, was extremely polite, and kept me informed and up-to-date with all aspects of my new tenancy from initial telephone discussion to completion, Sophie even adapted without fuss to my own specific communication requirements (notifying me of emails to my private email account), which I considered to be over and above her reasonable duties. Brilliant work....
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Comment on agent fees
N/A
Was this helpful? Yes
Oct 23,2016
Minithumbup
By:
Oct 23,2016
0 people found
this helpful
A delight to deal with, has kept me informed at all times. She is always cheerful & lovely to talk to. She got my property away & made the whole deal very easy....
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Comment on agent fees
Good
Was this helpful? Yes
Oct 21,2016
Minithumbup
By:
Oct 21,2016
0 people found
this helpful
Stephanie is a professional and organised lettings agent with excellent communication skills. She is calm and compassionate which makes her dealings with people run smoothly and effectively....
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Was this helpful? Yes
Oct 21,2016
Minithumbup
By:
Oct 21,2016
0 people found
this helpful
Since joining I have found steff very professional and prompt dealing with all my tenants and she always makes sure any problems are quickly rectified...
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Comment on agent fees
Good
Was this helpful? Yes
Oct 20,2016
Minithumbup
By:
Oct 20,2016
0 people found
this helpful
James has been fantastic throughout our property search and purchase. As first time buyers we needed someone to guide us through the buying process and James was always at the end of the phone with any questions we had, no matter how silly. It has been a pleasure dealing with him and I would highly recommend him and his team at Grants Independent....
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Comment on agent fees
N/a
Was this helpful? Yes
Oct 20,2016
Minithumbup
By:
Oct 20,2016
0 people found
this helpful
Stephanie Hazley is a very dedicated, efficient, proactive professional. My experience is she always responds quickly and effectively, and I found her always helpful and friendly and pleasure to work with....
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Was this helpful? Yes
Oct 10,2016
Minithumbup
By:
Oct 10,2016
0 people found
this helpful
I would like to say how very much we appreciate the work of both Michelle Trimming and Stephanie Hazley in assuring we had a smooth change over of tenants in the summer. Both Michelle and Stef were very efficient, proactive, communicative and professional. They responded to queries quickly and effectively, and were always helpful and friendly. A real pleasure to work with!...
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Was this helpful? Yes
Oct 10,2016
Minithumbup
By:
Oct 10,2016
0 people found
this helpful
Mr. Quinn supported us to get our first property. He was very helpful when he was dealing with the process for the first time and a foreign national buyer like us. When we took a while to complete the proof of international funding from my parents in South Korea, he was very patient and gave us some good advice. Luckily, all mandatory requirements were agreed and we were waiting for exciting moment to get a key soon. Also, recently, he was very kind to be with us to visit the flat to take the me...
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Was this helpful? Yes
Oct 07,2016
Minithumbup
By:
Oct 07,2016
0 people found
this helpful
Stephanie has been hugely helpful since taking over the management of our 3 flats a few months back. Over this time the building has undergone some major renovations. Stephanie has had quite a task dealing with the numerous issues that have arisen from these renovations, and has done so very efficiently and effectively. We can thoroughly recommend....
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Was this helpful? Yes
Oct 05,2016
Minithumbup
By:
Oct 05,2016
0 people found
this helpful
Stephanie has been very helpful in resolving any issues that arise from my lease. I feel comfortable contacting her with issues or questions....
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Was this helpful? Yes
Oct 03,2016
Minithumbup
By:
Oct 03,2016
0 people found
this helpful
Stephanie at Grants Weybridge has been brilliant! She has a no nonsense professional attitude, always does what she says and delivers 100%, which is all you can ask for from your Managing Agent! So if your looking for someone to mange your property efficiently and who communicates brilliantly, look no further than Stephanie at Grants!...
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Was this helpful? Yes
Oct 03,2016
Minithumbup
By:
Oct 03,2016
0 people found
this helpful
Stephanie has been excellent in managing our flat. She has been very efficient and helpful in dealing with contractors to get any issues sorted out....
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Oct 03,2016
Minithumbup
By:
Oct 03,2016
0 people found
this helpful
Very impressed with the service and attention to detail from Stephanie. She keeps us informed and always tries to act in our best interest as Landlords. She is firm but fair....
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Oct 01,2016
Minithumbup
By:
Oct 01,2016
0 people found
this helpful
Stephanie is our property manager (we are the tenants) and she is easily the best we have had. Her experience is obvious and she knows her industry really well. She is super responsive (pretty much the main trait a tenant wants), and seems to have good way of getting contractors to jobs quickly. She also checks up to see if jobs are done or not, and follows up if they haven't been done. Never makes us feel as if we are burden. She's been a great addition to the Grants team....
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Comment on agent fees
N/A
Was this helpful? Yes
Sep 28,2016
Minithumbup
By:
Sep 28,2016
0 people found
this helpful
Estate Agents are sometimes given a hard time by the general public which is why it's especially important to be very vocal about a positive experience. Look no further for a perfect house buying process than Neal Aldridge and the team at Grants in Weybridge. We honestly cannot speak highly enough of this firm. This may sound like some kind of contrived sponsored review, it's not- they're really that good. From the moment of arranging a first viewing for what has since become our first family ho...
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Comment on agent fees
Competitive
Was this helpful? Yes
Sep 16,2016
Minithumbup
By:
Sep 16,2016
0 people found
this helpful
I recently sold a property through Grants. James and Neil provided an excellent service throughout the process. They were professional and communication was exemplary. Thank you....
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Comment on agent fees
Good
Was this helpful? Yes
Sep 06,2016
Minithumbup
By:
Sep 06,2016
0 people found
this helpful
We have just purchased our beautiful new home through James and couldn't fault the service throughout. Their communication was thorough and consistant and nothing was too much trouble. Neal was also extremely helpful when James took a well earned holiday for a few days. I would definitely recommend them as agents....
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Was this helpful? Yes
Areas covered
  • KT12
  • Addlestone
  • KT13
  • Weybridge
  • KT14
  • Woking
  • KT15
  • KT16
  • GU22
  • GU21
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
90% customers were satisfied with fees 93% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £233,000
  • Max: £910,000

Letting
  • Min: £0
  • Max: £254,000



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
47 2 81 0 51 0 28 1 6 0
Neal Aldridge Neal Aldridge
Manager
27 reviews

About Neal No description set View full profile
Josie  Needs - no image available Josie Needs
Property Manager
2 reviews

About Josie No description set View full profile
Emma Harris Emma Harris
Lettings Executive
33 reviews

About Emma No description set View full profile
Michael  Smart  - upload your photo Michael Smart
Director
2 reviews

About Michael No description set View full profile
Michelle Trimming Michelle Trimming
Lettings Executive
52 reviews

About Michelle No description set View full profile
James Quinn James Quinn
Senior Sales Negotiator
28 reviews

About James I have worked in customer service and sales for over 15 years and I always aim to exceed my clients expectations in every way possible. I enjoy matching buyers with their perfect property. Our c View full profile
Hannah Wride - no image available Hannah Wride
Property Manager
5 reviews

About Hannah No description set View full profile
Stephanie Hazley - upload your photo Stephanie Hazley
15 reviews

About Stephanie No description set View full profile
Stephanie Hazley - upload your photo Stephanie Hazley
2 reviews

About Stephanie No description set View full profile
Sophie Jones - upload your photo Sophie Jones
7 reviews

About Sophie No description set View full profile
Ms Jane Dennis - upload your photo Ms Jane Dennis
1 reviews

About Ms No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

Our fees are extremely competitive, we can act on a percentage fee, but can also act on fixed fee if preferred. Fees vary according to the type of property, market conditions and the work involved. for more information and please contact us.
Last updated at 3:22 PM 03/10/2016 by Stephanie Hazley

Complaints Procedure

Grants Independent Complaints Procedure.

We take complaints very seriously and will endeavour to resolve and rectify a situation quickly and efficiently.

Please submit your complaint in the first instance to

The Branch Manager
You will receive a written acknowledgement in three workings days confirming that the matter is being investigated and a written reply will sent to you within 15 working days.

In The Event You Remain Unsatisfied

Please submit your complaint to:

The Managing Director, at 175 Station Road, Addlestone, Surrey KT15 2BE

The final review by the Managing Director and his conclusions will be sent to you in writing, in the rare event that the matter remains unresolved the letter will also include information of how the matter can be referred to the Ombudsman.
Last updated at 3:22 PM 03/10/2016 by Stephanie Hazley

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