• Neal Aldridge
    Neal Aldridge
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    Josie Needs
  • Emma Harris
    Emma Harris
  • claim your profile
    Michael Smart
  • Michelle Trimming
    Michelle Trimming
  • James Quinn
    James Quinn
  • upload your photo
    Hannah Wride
  • claim your profile
    Stephanie Hazley
  • upload your photo
    Stephanie Hazley
  • upload your photo
    Sophie Jones
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    Ms Jane Dennis
Independent Sales and Lettings Estate Agents, established in Weybridge for over 17 years.
Grants Independent Estate Agents

60 Church Street Weybridge
Surrey
KT13 8DL

01932 841020

Mar 16,2017
Minithumbdown
By:
Mar 16,2017
0 people found
this helpful
Sophie was great to deal with throughout the process & always happy to help and advise. She was also quick to respond to any queries I had. Thoroughly recommended....
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Was this helpful? Yes
Mar 14,2017
Minithumbup
By:
Mar 14,2017
0 people found
this helpful
I cannot compliment Stephanie enough! She has been so helpful and efficient on every occasion. Email or telephone call she has responded so quickly and got everything sorted in such a professional and helpful way. Nothing is too much trouble for her. I would highly recommend....
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Was this helpful? Yes
Feb 23,2017
Minithumbup
By:
Feb 23,2017
0 people found
this helpful
Stephanie is brilliant, she always informed me on the update regarding few issues we've had at our rented property, even though she didn't have straight answer, she would get in touch promptly inform me she is on the ball. She resolved our issues very quickly and we are very pleased with the outcome. We'd definitely recommend her services. Many thanks, Stephanie for your efficiency....
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Comment on agent fees
Good
Was this helpful? Yes
Feb 22,2017
Minithumbup
By:
Feb 22,2017
0 people found
this helpful
In the short time that we have been with Grant's, Stephanie has been great to deal with. She responds to any issues promptly and see them through to the end in a timely fashion....
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Comment on agent fees
As we have relocated from Australia we find agents fees in general very high and should really be incorporated as part of the monthly management fee to the landlord. However, we find Grant's fees to be inline with other agents.
Was this helpful? Yes
Feb 18,2017
Minithumbup
By:
Feb 18,2017
0 people found
this helpful
Stephanie is always very hands on! Highly professional, understanding and caring. Always easy to get hold of and great communication....
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Was this helpful? Yes
Feb 17,2017
Minithumbup
By:
Feb 17,2017
0 people found
this helpful
Sophie understood our needs from the start, and found us a wonderful family home. Sophie works very efficiently and fast on getting the job done, she has great communication skills in keeping you up to date throughout the process, which can be a very stressful time. Sophie totally understands the tennents emotions and just what it means to them as well as the landlords. Sophie is a great credit to Grants Independent Estate Agents....
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Comment on agent fees
Fees can always be high in the rental market. But I wouldn't say they were any higher than some other estate agents....
Was this helpful? Yes
Feb 15,2017
Minithumbup
By:
Feb 15,2017
1 people found
this helpful
Sophie has been brilliant throughout the entire process of re-letting our property. She has been positive, pro-active and efficient and everything has gone smoothly - Thank You!! K.Evans...
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Comment on agent fees
Sophie works incredibly hard and I have had several conversations after hours to finalise matters. She's worth every penny!
Was this helpful? Yes
Feb 10,2017
Minithumbup
By:
Feb 10,2017
1 people found
this helpful
Emma understood my needs and found me the perfect property for my family. She also made our move a lot less stressful, and everything went smoothly. Thank you Emma! Stephanie is very professional in dealing with the management of the property, very reliable and helpful, and will go that extra mile to help us when we need it. Thank you Stephanie!...
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Was this helpful? Yes
Feb 03,2017
Minithumbup
By:
Feb 03,2017
0 people found
this helpful
Once again Stephanie has surpassed herself in making sure myself (Landlord) and my tenants are well looked after. I really cannot speak more highly about how Stephanie's professional approach and going above and beyond puts me totally at ease! So another BIG thank you to Stephanie and Grants for being the best letting agents I've worked with in the past 10 Years!...
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Comment on agent fees
Fair
Was this helpful? Yes
Feb 02,2017
Minithumbup
By:
Feb 02,2017
0 people found
this helpful
I found Sophie helpful, polite and professional in manner. Sophie was quick to respond to any queries and advised me accordingly. The process seemed to run smoothly with her leading....
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Was this helpful? Yes
Feb 02,2017
Minithumbup
By:
Feb 02,2017
0 people found
this helpful
Jane and Stephanie have been outstanding as well as understanding. Our time with Grants has made our tenancy a positive and great experience. Many thanks Ladies. Cheers F Parry...
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Comment on agent fees
Standard market rates!
Was this helpful? Yes
Feb 01,2017
Minithumbup
By:
Feb 01,2017
0 people found
this helpful
My property let within a couple of days of my asking Grants to market it for me. Sophie handled all the negotiations in a bright and friendly manner, all paperwork was completed quickly and smoothly - and I look forward to using Grants again for my next tenants....
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Comment on agent fees
Acceptable.
Was this helpful? Yes
Jan 30,2017
Minithumbup
By:
Jan 30,2017
0 people found
this helpful
I'm very pleased with the level of service stephanie is providing to me, she's very responsive and reliable....
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Comment on agent fees
good
Was this helpful? Yes
Jan 20,2017
Minithumbdown
By:
Jan 20,2017
0 people found
this helpful
Sophie did a great job letting my flat and found me a lovely tenant. I've been using Grant's for over 10 years and never had any complaints. Very good estate agency....
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Was this helpful? Yes
Dec 24,2016
Minithumbup
By:
Dec 24,2016
0 people found
this helpful
What a refreshing experience from start to finish. I dreaded searching for a new home but Sophie was just wonderful from start to finish. Communication was excellent, Sophie always answered any questions instantly and helped the whole process go through quickly and easily. Very very happy indeed. Thank you for all your help xx...
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Was this helpful? Yes
Dec 19,2016
Minithumbup
By:
Dec 19,2016
1 people found
this helpful
I've been working with Stephanie for a year or so now and have been delighted with her service - responsive, proactive and professional. In particular she is always extremely efficient and communicating issues with me (important seeing as I live overseas), in suggesting a course of action when issues arise with my property and then following through on those especially when 3rd party tradesmen need engaging...
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Was this helpful? Yes
Dec 16,2016
Minithumbup
By:
Dec 16,2016
0 people found
this helpful
From the initial phone conversation, through to being ready to move into a rented property, Sophie's customer service was second to none. She took the time to listen to my needs and found me the perfect place. I am so grateful to Sophie for this and her swift responses to emails, making a 70-mile relocation much smoother than I expected....
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Comment on agent fees
I cannot say as I don't know what the going rate is.
Was this helpful? Yes
Dec 09,2016
Minithumbup
By:
Dec 09,2016
0 people found
this helpful
Jane is friendly and easy to deal with . Am pleased with her prompt response to  requests as she has a network of tradesmen who provide  excellent service at competitive prices. All in all Jane's professional services  have earned my satisfaction....
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Comment on agent fees
Agent''s fees are on the high side
Was this helpful? Yes
Dec 08,2016
Minithumbup
By:
Dec 08,2016
1 people found
this helpful
Stephanie Hazley delivered high quality service to us, she is very professional, dedicated and very kind person. I always got an answer timely to all my requirements. I highly recommend her....
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Was this helpful? Yes
Nov 24,2016
Minithumbup
By:
Nov 24,2016
0 people found
this helpful
Sophie was extremely friendly and welcoming. She works at super speed and when she says she will get something done, she does!! Communicates all information to you easily. Thoroughly happy with the service I have received from Sophie and Grant's....
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Was this helpful? Yes
Nov 18,2016
Minithumbup
By:
Nov 18,2016
0 people found
this helpful
Stephanie Hazleyat at Grants Weybridge is professional ,very helpful, smiling :-) ,quickly fixes problems Pleasure to work with Steph I can thoroughly recommend :-)...
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Was this helpful? Yes
Nov 15,2016
Minithumbup
By:
Nov 15,2016
0 people found
this helpful
Stef has been super helpful and efficient and has helped me as a landlord immensely. I am very grateful for the help and support Stef and Michelle have given me to let our property. They always answer the phone and are quick to deal with any emails. Thank you!!...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 04,2016
Minithumbup
By:
Nov 04,2016
0 people found
this helpful
We have been tenants in the same propert for nearly 7 years. In all the time we have been here, we have never had such excellent service. Steph has been available, friendly, professional and lovely to work with. We recently had some work needed to the property and she couldn't have been more helpful and reliable....
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Comment on agent fees
We think the fees to renew agreements are way over charged, considering it's a blank piece of paper with no company letter head.
Was this helpful? Yes
Nov 02,2016
Minithumbdown
By:
Nov 02,2016
0 people found
this helpful
Sophie found me a great tenant, communicated well with me and the tenant and overall did a great job managing the whole process for me. I highly recommend her and hope she can help me again in the future....
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Was this helpful? Yes
Oct 28,2016
Minithumbup
By:
Oct 28,2016
0 people found
this helpful
We needed to have some repairs carried out to our rental property - Stephanie dealt with this in a very quick and efficient manner. She understood our requirements and ensured everything was carried out satisfactorily....
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Comment on agent fees
Very satisfied with fee and level of service provided
Was this helpful? Yes
Oct 27,2016
Minithumbup
By:
Oct 27,2016
0 people found
this helpful
Dealt with Grants for both letting my flat and for its subsequent sale. On both counts Grants have been brilliant to deal with. Stef looked after the last couple of tenants for me. She kept us informed whilst dealing with issues quickly and efficiently. She was always quick to reply to queries and looked after what could have been a challenging tenant brilliantly. Can't fault her work for us, she was great. James then handled the sale of the flat. He was brilliant in all aspects of the sa...
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Comment on agent fees
Negotiated a discount on the fees and felt for the service we received they were more than reasonable.
Was this helpful? Yes
Oct 24,2016
Minithumbup
By:
Oct 24,2016
0 people found
this helpful
Sophie, was extremely polite, and kept me informed and up-to-date with all aspects of my new tenancy from initial telephone discussion to completion, Sophie even adapted without fuss to my own specific communication requirements (notifying me of emails to my private email account), which I considered to be over and above her reasonable duties. Brilliant work....
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Comment on agent fees
N/A
Was this helpful? Yes
Oct 23,2016
Minithumbup
By:
Oct 23,2016
0 people found
this helpful
A delight to deal with, has kept me informed at all times. She is always cheerful & lovely to talk to. She got my property away & made the whole deal very easy....
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Comment on agent fees
Good
Was this helpful? Yes
Oct 21,2016
Minithumbup
By:
Oct 21,2016
0 people found
this helpful
Stephanie is a professional and organised lettings agent with excellent communication skills. She is calm and compassionate which makes her dealings with people run smoothly and effectively....
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Was this helpful? Yes
Oct 21,2016
Minithumbup
By:
Oct 21,2016
0 people found
this helpful
Since joining I have found steff very professional and prompt dealing with all my tenants and she always makes sure any problems are quickly rectified...
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Comment on agent fees
Good
Was this helpful? Yes
Areas covered
  • KT12
  • Addlestone
  • KT13
  • Weybridge
  • KT14
  • Woking
  • KT15
  • KT16
  • GU22
  • GU21
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
91% customers were satisfied with fees 93% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £233,000
  • Max: £910,000

Letting
  • Min: £0
  • Max: £254,000



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
51 3 88 0 51 0 28 1 7 0
Neal Aldridge Neal Aldridge
Manager
27 reviews

About Neal No description set View full profile
Josie  Needs - no image available Josie Needs
Property Manager
2 reviews

About Josie No description set View full profile
Emma Harris Emma Harris
Lettings Executive
34 reviews

About Emma No description set View full profile
Michael  Smart  - upload your photo Michael Smart
Director
2 reviews

About Michael No description set View full profile
Michelle Trimming Michelle Trimming
Lettings Executive
52 reviews

About Michelle No description set View full profile
James Quinn James Quinn
Senior Sales Negotiator
28 reviews

About James I have worked in customer service and sales for over 15 years and I always aim to exceed my clients expectations in every way possible. I enjoy matching buyers with their perfect property. Our c View full profile
Hannah Wride - no image available Hannah Wride
Property Manager
5 reviews

About Hannah No description set View full profile
Stephanie Hazley - upload your photo Stephanie Hazley
20 reviews

About Stephanie No description set View full profile
Stephanie Hazley - no image available Stephanie Hazley
Property Manager
5 reviews

About Stephanie No description set View full profile
Sophie Jones - no image available Sophie Jones
Lettings Executive
12 reviews

About Sophie No description set View full profile
Ms Jane Dennis - upload your photo Ms Jane Dennis
2 reviews

About Ms No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

Our fees are extremely competitive, we can act on a percentage fee, but can also act on fixed fee if preferred. Fees vary according to the type of property, market conditions and the work involved. for more information and please contact us.
Last updated at 3:22 PM 03/10/2016 by Stephanie Hazley

Complaints Procedure

Grants Independent Complaints Procedure.

We take complaints very seriously and will endeavour to resolve and rectify a situation quickly and efficiently.

Please submit your complaint in the first instance to

The Branch Manager
You will receive a written acknowledgement in three workings days confirming that the matter is being investigated and a written reply will sent to you within 15 working days.

In The Event You Remain Unsatisfied

Please submit your complaint to:

The Managing Director, at 175 Station Road, Addlestone, Surrey KT15 2BE

The final review by the Managing Director and his conclusions will be sent to you in writing, in the rare event that the matter remains unresolved the letter will also include information of how the matter can be referred to the Ombudsman.
Last updated at 3:22 PM 03/10/2016 by Stephanie Hazley

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