• Neal Aldridge
    Neal Aldridge
  • Emma Harris
    Emma Harris
  • upload your photo
    Michael Smart
  • Michelle Trimming
    Michelle Trimming
  • upload your photo
    Stephanie Hazley
  • claim your profile
    Casey Gerhartz
Grants Independent Estate Agents recently refurbished office is the first Estate Agent you see when entering Weybridge from the M25. Located at the beginning of Weybridge High Street, in a convenient and prominent position, we offer Buyers, Sellers, Landlords and Tenants a very professional service and employ exceptionally high calibre sales and letting professionals. With our Weybridge office approaching its 20 year anniversary we are dedicated to combining excellent local knowledge and experi Read full description...ence with cutting edge technology. Our team all use tablets on a cloud based property software package enabling them to react to enquiries anytime of the day. We create TV style adverts for our clients, using aerial photography to create a short film of the property. Sellers, buyers, landlords, and tenants are all given first class service. Purchasers and tenants are telephoned as soon as a property appears to meet their requirements; this is supported by an automated emailing service that ensures buyers receive pertinent information including photographs and floor plans as soon as they are available. All viewings are accompanied so any questions that often arise can be answered immediately and concise feedback can be subsequently given to the Sellers and Landlords. If you’re looking for an Estate Agent that offers the very best property sales particulars look no further, we design a property brochure specifically for your property that is then printed professionally and delivered back from our printers by courier within 48 hours. No flimsy pieces of paper! Local advertising and wider coverage from glossy magazines is also a focus for the marketing team and regular adverts appear in various publications. Internet exposure is also extensive, spread over 8 different portal sites and social media sites, showing numerous photographs and floor plans. Our client’s feedback is extremely important to us. We pride ourselves on the service that we provide and personal recommendations are essential to our business. We have hundreds of glowing reviews that can be read on line at the independent review site www.allagents.co.uk web site. If you’re looking to Buy, Sell or Let call Grants Independent Estate Agents, we believe we really stand out from the crowd and will work exceptionally hard to ensure your property does the same!
Grants Independent Estate Agents

60 Church Street Weybridge
Surrey
KT13 8DL

01932 841020
Website not available

Properties for Sale
Properties to Rent

“ A Real Bonafide Hard Graft Agent... ”

Apr 23,2018
Minithumbup
Neal Aldridge
By: 'Mr Schonning'
Apr 23,2018
0 people found
this helpful
Coming from an estate agency background myself i am only too aware of the trials and tribulations of selling and the high fall through rate. Neal stuck with us through some very hard emotional and stressful times. We had several fall throughs from the buyers ...
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Comment on agent fees
GOOD
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“ Efficient, professional, and friendly service... ”

Apr 14,2018
Minithumbup
Neal Aldridge
By: 'DG'
Apr 14,2018
0 people found
this helpful
We have just sold a property using Grants . They were very straightforward and friendly to deal with, extremely helpful with any queries, and were always efficient in keeping us in the loop regarding viewings . In summary, a good company to do business with....
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“ Great service... ”

Apr 04,2018
Minithumbup
Casey Gerhartz
By: 'Chet'
Apr 04,2018
0 people found
this helpful
Casey has handled our tenant search excellently and we are v happy to have found a great couple to move in....
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“ Poor experience... ”

Apr 02,2018
Minithumbdown
By: 'anon'
Apr 02,2018
0 people found
this helpful
Our experience was poor. As prospective tenants we were lied to about the property (although we didn't realise this until later), were repeatedly treated as though we were an inconvenience, and were even given the wrong account details for the payment of our rent (...
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Comment on agent fees
I have no idea why were charged fees. In the end we were forced to do much of the agent's work ourselves and correct their mistakes for them. I therefore consider the fact that we were charged anything all to be extremely unfair.
Was this helpful? Yes
By: Sarah King
Apr 03, 2018
View all comments (1)
Dear Anon, please can you contact me on 01932 841020 or sking@grantshomes.co.uk to discuss the above including the fees you have paid. Your review is listed as anonymous and I would like to understand exactly what you have experienced and resolve any issues for you. ...

“ Prompt responses and service with a smile... ”

Mar 24,2018
Minithumbup
Emma Harris
Stephanie Hazley
By: 'Leo'
Mar 24,2018
0 people found
this helpful
I dealt with Emma when viewing the property and she was very approachable and helpful throughout the process. She even brokered an arrangement to get a bed into the property to help me out, which was very thoughtful. Upon becoming a tenant, Stef has looked ...
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Comment on agent fees
The fees seemed a touch on the high side.
Was this helpful? Yes

“ Lettings Manager... ”

Mar 21,2018
Minithumbup
Stephanie Hazley
By: 'Liz Taylor'
Mar 21,2018
0 people found
this helpful
Steph continues to maintain the really high professional standard through swift resolution and always with a smile. My last review said it all, it hasn't changed, still the best!...
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Comment on agent fees
n/a
Was this helpful? Yes

“ Excellent service so far... ”

Mar 20,2018
Minithumbup
Emma Harris
By: 'Mara'
Mar 20,2018
0 people found
this helpful
My experience in renting my property through Grants is a positive one. Emma Harris worked hard to find the right tenants for my property. I am pleased....
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Comment on agent fees
Good
Was this helpful? Yes

“ 5 Stars Property Manager... ”

Mar 20,2018
Minithumbup
By: 'Umesh'
Mar 20,2018
0 people found
this helpful
Stephanie gets 5 stars for doing her job of property management brilliantly well. She has a great attitude towards her customers and her responsibilities. She is very attentive to any issues, is a good listener and provides solutions that really work. I am running out of ...
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“ Very Professional... ”

Mar 19,2018
Minithumbup
Emma Harris
By: 'Norma'
Mar 19,2018
0 people found
this helpful
We have used Grants for several years for Renting out our properties. They have a very professional approach always keep us informed and finds another tenant before the previous tenant moves out We always have a excellent service from all the staff in Lettings...
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Comment on agent fees
Average
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“ Excellent Service... ”

Mar 19,2018
Minithumbup
Emma Harris
By: 'A. Lamari'
Mar 19,2018
0 people found
this helpful
Having used Grants Independent for several years I would happily recommend their services to landlords. They have let all 8 of our properties on a continuing basis and always found suitable tenants. The staff at the office are friendly and helpful, in particular Emma who I ...
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Comment on agent fees
Good
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“ Very helpful lady... ”

Mar 19,2018
Minithumbup
Neal Aldridge
By: 'Fantastic service.'
Mar 19,2018
0 people found
this helpful
Very helpful.. and polite nothing was too much trouble all my questions answered and transactions went well.. had 2 viewings as wanted to show my other half. Emma said i would love it and she was right... big thanks to Emma.....
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Comment on agent fees
Good
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“ Recent Letting... ”

Mar 16,2018
Minithumbup
Casey Gerhartz
By: 'Happy renter'
Mar 16,2018
0 people found
this helpful
Casey was very helpful and extremely polite. He was also very happy to arranging viewings to suit us including the end of a day and at weekends. We really could not find fault in the service...
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Comment on agent fees
N/A
Was this helpful? Yes
Mar 15,2018
Minithumbup
Casey Gerhartz
By: 'Martyn'
Mar 15,2018
0 people found
this helpful
Casey was helpful and efficient in introducing my new tenants, Grants always seem to be able to let my property very quickly....
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Was this helpful? Yes
Feb 21,2018
Minithumbup
Neal Aldridge
By: 'Steve'
Feb 21,2018
0 people found
this helpful
Had a very smooth buying experience with Grants. Neal and his colleagues met all the basic requirements i.e. all stood by their appointments (put up with my repeat visits), answered email promptly and always answered the phone. The negotiating phase was not arduos, and ...
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Comment on agent fees
I was a buyer, so don't have a view on fees.
Was this helpful? Yes
Feb 21,2018
Minithumbup
Stephanie Hazley
By: 'Greig'
Feb 21,2018
0 people found
this helpful
I have been using Grants to manage my property while overseas for the past 12 years. Their service has been excellent in managing the property and Grants have kept me well informed on the status of the property. Over the past few months, the property has ...
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Comment on agent fees
Good value
Was this helpful? Yes
Jan 09,2018
Minithumbup
By: 'Ian Watson'
Jan 09,2018
0 people found
this helpful
Grants have looked after renting our property in a very efficient and professional way. They have always informed us promptly of any situation and acted exactly as required. Everyone we have dealt with has been friendly, pleasant and trustworthy. Excellent!...
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Comment on agent fees
The fees are perfectly reasonable
Was this helpful? Yes
Dec 23,2017
Minithumbup
Stephanie Hazley
By: 'Gill and Geoff Finch'
Dec 23,2017
0 people found
this helpful
Stephanie has been property managing our property for the last four months. She has dealt with our concerns professionally and looked to resolve them as soon as they were raised. We feel confident that Stephanie will continue to look after our property as if it ...
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Was this helpful? Yes
Dec 21,2017
Minithumbup
Stephanie Hazley
By: 'V Scott'
Dec 21,2017
1 people found
this helpful
Stephanie is great. She's the reason we have kept our business with Grants for so long - great communication, and she really goes the extra mile....
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Was this helpful? Yes
Dec 21,2017
Minithumbup
Stephanie Hazley
By: 'Neil & Eniko'
Dec 21,2017
1 people found
this helpful
As Landlords, we have been with Grants just over 2 years. They are very professional in the letting, property management and accountancy areas. Stephanie Hazley is our property manager and she is very proactive every time something needs to be repaired in the apartment or when ...
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Was this helpful? Yes
Dec 20,2017
Minithumbup
Stephanie Hazley
By: 'Steve'
Dec 20,2017
1 people found
this helpful
Stef is fantastic. Always incredibly responsive and keeps me updated despite the fact I'm 3,000 miles away! Happy Christmas all Steve...
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Was this helpful? Yes
Dec 20,2017
Minithumbup
Stephanie Hazley
By: 'eq23'
Dec 20,2017
1 people found
this helpful
Stef took over managing my property recently and has always been very quick to deal with response to emails sent and having had a few teething problems in the property, has dealt with them promptly and professionally....
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Comment on agent fees
Better than I have had before
Was this helpful? Yes
Dec 19,2017
Minithumbup
Stephanie Hazley
By: 'Alan Palmer'
Dec 19,2017
1 people found
this helpful
Stef is affable and highly efficient always immediately on the case sorting the few minor issues I have had when moving into a flat....
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Comment on agent fees
Letting fee and rental cost are reasonable
Was this helpful? Yes
Dec 19,2017
Minithumbup
Stephanie Hazley
By: 'Couple'
Dec 19,2017
0 people found
this helpful
Stef has been looking after us for 2 years now and across 2 properties. We can only commend her on her thoroughness and helpfulness, both to us as tenants and to our landlord....
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Comment on agent fees
Fees a little higher than most other agents, but can be seen in service offered with 6 monthly property inspections.
Was this helpful? Yes
Dec 19,2017
Minithumbup
Casey Gerhartz
By: 'GSM'
Dec 19,2017
0 people found
this helpful
Casey has been professional, helpful, honest, and kept in regular contact by phone and email throughout the process of finding tenants for our flat....
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Comment on agent fees
Seem to compare favourably with other agents in the area
Was this helpful? Yes
Dec 18,2017
Minithumbup
Stephanie Hazley
By: 'Robyn'
Dec 18,2017
0 people found
this helpful
Steph is always helpful and nothing is too much trouble. Always understanding and easy to get hold of when their is an issue. Brilliant service as a tenant....
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Was this helpful? Yes
Dec 15,2017
Minithumbup
Stephanie Hazley
By: 'Claire'
Dec 15,2017
0 people found
this helpful
I can relax knowing Stephanie will competently deal with anything related to my property. She is considerate to both the landlords and the tenants needs and is always prompt to communicate. I have used Grants for over ten years and I am very happy to ...
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Was this helpful? Yes
Dec 15,2017
Minithumbup
Emma Harris
By: 'Alison'
Dec 15,2017
0 people found
this helpful
Very professional and quick to respond to queries, Both Emma and Steph are friendly, approachable and eager to help. Paperwork on my rental property was processed quickly and efficiently....
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Comment on agent fees
The agent's fee of £400 to tenants is not acceptable. It's been debated in the House of Commons, and agreed to be unreasonable and unfair. Many other agencies are now waiving this fee, as I understand it will be illegal to insist on it in the future.
Was this helpful? Yes
Dec 15,2017
Minithumbup
Stephanie Hazley
By: 'Brian Ingham'
Dec 15,2017
0 people found
this helpful
On the ball all of the time......Stef responds and actions matters quickly and efficiently.....no issue is to minor.....understands the issue and gets the right person on the scene.....in no time at all......
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Comment on agent fees
Fees are good market rates
Was this helpful? Yes
Dec 14,2017
Minithumbup
By: 'Samantha'
Dec 14,2017
0 people found
this helpful
Steph has been extremely helpful and on the ball from the beginning. She has always replied to my (many) emails promptly and sorted out any problems we have had quickly. I would not hesitate to recommend Grants and especially Steph to anyone who is looking ...
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Was this helpful? Yes
Dec 14,2017
Minithumbup
Stephanie Hazley
By: 'Umesh'
Dec 14,2017
0 people found
this helpful
Stephanie is brilliant in her job of property management. She is very attentive to any issues, is a good listener and provides solutions that solves the issue. She has a great attitude towards her job and offers customer service that is second to none....
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Was this helpful? Yes
Areas covered
  • KT12
  • Addlestone
  • KT13
  • Weybridge
  • KT14
  • Woking
  • KT15
  • KT16
  • GU22
  • GU21
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
91% customers were satisfied with fees 82% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £233,000
  • Max: £910,000

Letting
  • Min: £0
  • Max: £254,000



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
70 3 110 1 55 0 32 1 13 0
Neal Aldridge Neal Aldridge
Manager
33 reviews

About Neal No description set View full profile
Emma Harris Emma Harris
Lettings Executive
40 reviews

About Emma No description set View full profile
Michael Smart - no image available Michael Smart
Director
2 reviews

About Michael No description set View full profile
Michelle Trimming Michelle Trimming
Lettings Executive
52 reviews

About Michelle No description set View full profile
Stephanie Hazley - no image available Stephanie Hazley
Property Manager
58 reviews

About Stephanie No description set View full profile
Casey Gerhartz - upload your photo Casey Gerhartz
4 reviews

About Casey No description set View full profile

Fees

Our fees are extremely competitive, we can act on a percentage fee, but can also act on fixed fee if preferred. Fees vary according to the type of property, market conditions and the work involved. for more information and please contact us.
Last updated at 2:45 PM 14/12/2017 by Gstyles

Complaints Procedure

Grants Independent Complaints Procedure.

We take complaints very seriously and will endeavour to resolve and rectify a situation quickly and efficiently.

Please submit your complaint in the first instance to

The Branch Manager
You will receive a written acknowledgement in three workings days confirming that the matter is being investigated and a written reply will sent to you within 15 working days.

In The Event You Remain Unsatisfied

Please submit your complaint to:

The Managing Director, at 175 Station Road, Addlestone, Surrey KT15 2BE

The final review by the Managing Director and his conclusions will be sent to you in writing, in the rare event that the matter remains unresolved the letter will also include information of how the matter can be referred to the Ombudsman.
Last updated at 2:45 PM 14/12/2017 by Gstyles

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