• Neal Aldridge
    Neal Aldridge
  • Emma Harris
    Emma Harris
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    Michael Smart
  • Michelle Trimming
    Michelle Trimming
  • upload your photo
    Stephanie Hazley
Grants Independent Estate Agents recently refurbished office is the first Estate Agent you see when entering Weybridge from the M25. Located at the beginning of Weybridge High Street, in a convenient and prominent position, we offer Buyers, Sellers, Landlords and Tenants a very professional service and employ exceptionally high calibre sales and letting professionals. With our Weybridge office approaching its 20 year anniversary we are dedicated to combining excellent local knowledge and experi Read full description...ence with cutting edge technology. Our team all use tablets on a cloud based property software package enabling them to react to enquiries anytime of the day. We create TV style adverts for our clients, using aerial photography to create a short film of the property. Sellers, buyers, landlords, and tenants are all given first class service. Purchasers and tenants are telephoned as soon as a property appears to meet their requirements; this is supported by an automated emailing service that ensures buyers receive pertinent information including photographs and floor plans as soon as they are available. All viewings are accompanied so any questions that often arise can be answered immediately and concise feedback can be subsequently given to the Sellers and Landlords. If you’re looking for an Estate Agent that offers the very best property sales particulars look no further, we design a property brochure specifically for your property that is then printed professionally and delivered back from our printers by courier within 48 hours. No flimsy pieces of paper! Local advertising and wider coverage from glossy magazines is also a focus for the marketing team and regular adverts appear in various publications. Internet exposure is also extensive, spread over 8 different portal sites and social media sites, showing numerous photographs and floor plans. Our client’s feedback is extremely important to us. We pride ourselves on the service that we provide and personal recommendations are essential to our business. We have hundreds of glowing reviews that can be read on line at the independent review site www.allagents.co.uk web site. If you’re looking to Buy, Sell or Let call Grants Independent Estate Agents, we believe we really stand out from the crowd and will work exceptionally hard to ensure your property does the same!
Grants Independent Estate Agents

60 Church Street Weybridge
Surrey
KT13 8DL

01932 841020
Website not available

Properties for sale
Properties for rent
Dec 15,2017
Minithumbup
Stephanie Hazley
By: 'Claire'
Dec 15,2017
0 people found
this helpful
I can relax knowing Stephanie will competently deal with anything related to my property. She is considerate to both the landlords and the tenants needs and is always prompt to communicate. I have used Grants for over ten years and I am very happy to have Stephanie managing my property....
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Was this helpful? Yes
Dec 15,2017
Minithumbup
Emma Harris
By: 'Alison'
Dec 15,2017
0 people found
this helpful
Very professional and quick to respond to queries, Both Emma and Steph are friendly, approachable and eager to help. Paperwork on my rental property was processed quickly and efficiently....
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Comment on agent fees
The agent's fee of Β£400 to tenants is not acceptable. It's been debated in the House of Commons, and agreed to be unreasonable and unfair. Many other agencies are now waiving this fee, as I understand it will be illegal to insist on it in the future.
Was this helpful? Yes
Dec 15,2017
Minithumbup
Stephanie Hazley
By: 'Brian Ingham'
Dec 15,2017
0 people found
this helpful
On the ball all of the time......Stef responds and actions matters quickly and efficiently.....no issue is to minor.....understands the issue and gets the right person on the scene.....in no time at all......
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Comment on agent fees
Fees are good market rates
Was this helpful? Yes
Dec 14,2017
Minithumbup
By: 'Samantha'
Dec 14,2017
0 people found
this helpful
Steph has been extremely helpful and on the ball from the beginning. She has always replied to my (many) emails promptly and sorted out any problems we have had quickly. I would not hesitate to recommend Grants and especially Steph to anyone who is looking to rent property. Samantha & Matthew...
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Dec 14,2017
Minithumbup
Stephanie Hazley
By: 'Umesh'
Dec 14,2017
0 people found
this helpful
Stephanie is brilliant in her job of property management. She is very attentive to any issues, is a good listener and provides solutions that solves the issue. She has a great attitude towards her job and offers customer service that is second to none....
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Dec 14,2017
Minithumbup
Stephanie Hazley
By: 'Liz Taylor'
Dec 14,2017
0 people found
this helpful
Steph is that very unique face of an absolute professional and practical human being. She fully understands the frustration of the tenant with property issues and always aims to reach speedy, practical, cost effective solutions within the parameters of peoples lives. Those of us who commute have very little flexibility in being present when trades people need access but Steph always manages to make things work with little inconvenience to the tenant. I have rented properties across the UK and go...
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Comment on agent fees
n/a
Was this helpful? Yes
Dec 14,2017
Minithumbup
Stephanie Hazley
Emma Harris
By: 'Alastair Hall'
Dec 14,2017
0 people found
this helpful
We use Grants Lettings for property management and finding new tenants when necessary. Stephanie is very efficient and does not have a problem, if we want to order something rather than using their own supplier. Emma is a good judge of the suitability of prospective new tenants. We have had one tenant since 2010 so obviously they are doing something right!...
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Comment on agent fees
All in all the fee we pay for full management is reasonable.
Was this helpful? Yes
Dec 14,2017
Minithumbup
Stephanie Hazley
By: 'Chet'
Dec 14,2017
0 people found
this helpful
Steff has been brilliant all year for us. We have 3 flats rented and she manages them perfectly. Thanks Chet...
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Was this helpful? Yes
Nov 08,2017
Minithumbup
Stephanie Hazley
By: 'Ruth'
Nov 08,2017
0 people found
this helpful
Steph is great and very personable, she is very quick to respond and resolves any problems or queries very efficiently. Steph is very experienced and it is always a pleasure to deal with her....
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Was this helpful? Yes
Sep 13,2017
Minithumbup
Stephanie Hazley
By: 'Julia'
Sep 13,2017
0 people found
this helpful
Stef is responsive and helpful. She goes the extra mile so I am left feeing pleasantly surprised or impressed. She's been the best I've worked with in 7 years of letting out property....
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Comment on agent fees
I'm paying more than with my previous agent, but its a case of "you get what you pay for'!
Was this helpful? Yes
Sep 12,2017
Minithumbup
Stephanie Hazley
By: 'Kelly Richards'
Sep 12,2017
0 people found
this helpful
Stef has been so supportive and efficient! Communicates very well and responds quickly when an urgent matter arises. Stef is very pleasant and a great asset to your team!...
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Was this helpful? Yes
Sep 07,2017
Minithumbup
Stephanie Hazley
Emma Harris
By: 'Sophie'
Sep 07,2017
0 people found
this helpful
I would just like to say that I'm so grateful to Emma to find me & my son a new home. I believe Emma was the most enthusiastic & helpful out of all agents that were helping me find a new home with our dog. I spoke to so many agents however Emma was the best. I met Stephanie on the day we collected the keys, throughout she had been most helpful and efficient; I only have to mention something and she's already on the case immediately getting it fixed to me. So quick and the maintenance tea...
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Was this helpful? Yes
Aug 01,2017
Minithumbup
Stephanie Hazley
By: 'Brian ingham'
Aug 01,2017
0 people found
this helpful
It is great to have someone so responsive to emails and phone calls. Stef keeps me updated with current status and makes sure that everything is done PDQ.....highly recommended nothing is tomorrow everything is done today....
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Comment on agent fees
Ok good
Was this helpful? Yes
Jul 24,2017
Minithumbup
Stephanie Hazley
By: 'Katy'
Jul 24,2017
0 people found
this helpful
Steph has been great at responding to queries promptly, as well as providing help and support whenever required. I feel reassured that if I ever have a concern, Steph will be quick to sort it for me....
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Was this helpful? Yes
Jul 19,2017
Minithumbup
Stephanie Hazley
By: 'Shaun'
Jul 19,2017
0 people found
this helpful
I have been renting through Grants in this 1 particular property for almost 4 years. Every encounter or issue we have had Steph has been fantastic to deal with. Everything we have requested we have got, Steph has always got back to me by phone or email pretty much straight away. Pleasure to deal with....
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Was this helpful? Yes
Jun 29,2017
Minithumbup
Stephanie Hazley
By: 'George'
Jun 29,2017
0 people found
this helpful
Stefanie is very experienced, efficient and always very helpful. She comes accross very professionally and sorts out any problems quickly....
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Jun 29,2017
Minithumbup
Stephanie Hazley
By: 'Victoria'
Jun 29,2017
0 people found
this helpful
Stephanie has a wealth of experience and is very reliable and capable. She acts quickly and I feel I can trust her, which is very important as she manages two properties for us. She's really easy to deal with and we get on well....
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Was this helpful? Yes
Jun 26,2017
Minithumbup
By: 'Holly Ross'
Jun 26,2017
0 people found
this helpful
We are first time home buyers in the UK and James has been an excellent guide through the entire process. He answered all our questions patiently and comprehensively, accommodated our many viewing requests and proved to be a good sounding board on more complex issues. We aim to complete this week and are very excited to be owning our own home! I will certainly recommend James Quinn ......
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Comment on agent fees
N/A
Was this helpful? Yes
Jun 08,2017
Minithumbup
Neal Aldridge
By: 'Diane'
Jun 08,2017
0 people found
this helpful
From valuation through to completion dealing with Neal and James has gone smoothly. In a difficult market, their professional, upbeat and confident style has worked. I was advised of all viewings in advance, they were always accompanied, important as the house was empty. Grants works hard for the client, and it is the individual attention that makes them stand out....
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Comment on agent fees
Very fair
Was this helpful? Yes
May 26,2017
Minithumbup
By: 'Amy'
May 26,2017
0 people found
this helpful
As buyers, we found James really helpful. He was always available when we needed him, and was brilliant at keeping us in the loop as to what was going on at all stages. He was very honest and we never felt like we were being pushed in anyway to do something we didn't want to do. He did a lot to make sure the experience as first time buyers was as stress free as possible....
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Comment on agent fees
N/A
Was this helpful? Yes
May 09,2017
Minithumbup
Neal Aldridge
By: 'Jo N'
May 09,2017
0 people found
this helpful
We have recently exchanged on the sale of our property through Grants. Neal and James have been absolutely excellent throughout the process. When we instructed Grants we had already been on with 2 agents previously and had a significant number of viewings, within weeks of being on with Grants we were under offer. Most of my contact was with James who was professional and very helpful, especially with my silly questions! Many thanks to them both....
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Was this helpful? Yes
May 04,2017
Minithumbup
By: 'Jackie T'
May 04,2017
0 people found
this helpful
We have just exchanged on a property we purchased through Grants. James was exceptional throughout the process from the first viewing all the way through to exchange. He was quick to respond, courteous and always went above and beyond to help us through the process which as a first time buyer this was key for me. There was never any ambiguity and he always kept us well informed on status of the chain. Overall a very positive experience and I wouldn't hesitate to list my property with James and G...
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Comment on agent fees
NA - I am a buyer
Was this helpful? Yes
May 02,2017
Minithumbup
Stephanie Hazley
By: 'jack'
May 02,2017
0 people found
this helpful
Very happy with the way Stephanie handles any issues we have with the rental property. Keeps us in the loop at all times and is very prompt in responding....
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Comment on agent fees
good
Was this helpful? Yes
Apr 25,2017
Minithumbup
Jane Dennis
By: 'Matt heptinstall'
Apr 25,2017
0 people found
this helpful
Jane has always been extremely professional when I have had dealings with her, a valuable member of staff for the branch, look forward to working with her in future...
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Comment on agent fees
Agent fees are very reasonable incomprison to the rest of the market
Was this helpful? Yes
Apr 21,2017
Minithumbup
Stephanie Hazley
By: 'Andreas'
Apr 21,2017
0 people found
this helpful
Stephanie is very professional. She is always available to help, respond very quick to all queries and is very flexible....
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Was this helpful? Yes
Apr 16,2017
Minithumbup
Stephanie Hazley
By: 'L Brown'
Apr 16,2017
0 people found
this helpful
Very helpful, quick to respond to queries and quick to sort out any issues. Always understanding to both the landlord and tenant....
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Comment on agent fees
I've never really understood why admin fees are so high to simply renew tenancy. I personally think the fees of £90 for paperwork is too high.
Was this helpful? Yes
Apr 11,2017
Minithumbup
Stephanie Hazley
By: 'Robyn M'
Apr 11,2017
0 people found
this helpful
Stephanie has always been helpful, very informative and always tries to do her best for the tennant. Very flexable with property checks and always happy to discuss anything we may need....
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Was this helpful? Yes
Apr 09,2017
Minithumbup
By: 'Jennifer'
Apr 09,2017
0 people found
this helpful
On occasions when I need to contact Stephanie and others in Grants, I am happy with their responsiveness to issues and advice....
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Was this helpful? Yes
Apr 06,2017
Minithumbup
Stephanie Hazley
By: 'Happy landlord'
Apr 06,2017
0 people found
this helpful
Excellent property management service. Stephanie is prompt and professional with communications regarding checks required and property maintenance needs. Her communications are timely and accurate. I recommend Grants....
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Was this helpful? Yes
Apr 03,2017
Minithumbup
Stephanie Hazley
By: 'Sandy Cullen'
Apr 03,2017
0 people found
this helpful
Stephanie is a very professional lady and is very easy to get along with. She is friendly and very competent at her job. She will put herself out to help you in anyway that is required and has contacts from electricians, gardeners, plumbers up to decorators and cleaners. The people she uses are very quick and efficient. Stephanie also keeps you well informed at every stage. A lovely lady....
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Comment on agent fees
Good
Was this helpful? Yes
Areas covered
  • KT12
  • Addlestone
  • KT13
  • Weybridge
  • KT14
  • Woking
  • KT15
  • KT16
  • GU22
  • GU21
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
90% customers were satisfied with fees 81% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£233,000
  • Max: Β£910,000

Letting
  • Min: Β£0
  • Max: Β£254,000



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
58 3 103 0 53 0 31 1 11 0
Neal Aldridge Neal Aldridge
Manager
29 reviews

About Neal No description set View full profile
Emma Harris Emma Harris
Lettings Executive
36 reviews

About Emma No description set View full profile
Michael Smart - no image available Michael Smart
Director
2 reviews

About Michael No description set View full profile
Michelle Trimming Michelle Trimming
Lettings Executive
52 reviews

About Michelle No description set View full profile
Stephanie Hazley - no image available Stephanie Hazley
Property Manager
47 reviews

About Stephanie No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

Our fees are extremely competitive, we can act on a percentage fee, but can also act on fixed fee if preferred. Fees vary according to the type of property, market conditions and the work involved. for more information and please contact us.
Last updated at 2:45 PM 14/12/2017 by Gstyles

Complaints Procedure

Grants Independent Complaints Procedure.

We take complaints very seriously and will endeavour to resolve and rectify a situation quickly and efficiently.

Please submit your complaint in the first instance to

The Branch Manager
You will receive a written acknowledgement in three workings days confirming that the matter is being investigated and a written reply will sent to you within 15 working days.

In The Event You Remain Unsatisfied

Please submit your complaint to:

The Managing Director, at 175 Station Road, Addlestone, Surrey KT15 2BE

The final review by the Managing Director and his conclusions will be sent to you in writing, in the rare event that the matter remains unresolved the letter will also include information of how the matter can be referred to the Ombudsman.
Last updated at 2:45 PM 14/12/2017 by Gstyles

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