• Gareth Styles
    Gareth Styles
  • Stuart Beauchamp
    Stuart Beauchamp
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    Mark Jordan
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    Chertsey Surrey
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    Adnam
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    Kevin Sprangle
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    grant
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    Hannah Wride
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    Katie Lines-Davies
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    Richard Armstrong
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    Robert Kimber
  • Jane Dennis
    Jane Dennis
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    Michelle Trimming
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Grants Independent Estate Agents

175 Station Road Addlestone
Surrey
KT15 2BA

01932 858885

Nov 29,2016
Minithumbdown
By:
Nov 29,2016
0 people found
this helpful
Grants as an agent have been fine but the property we rented has severe damp. As soon as it was raised the agency sent a company round to fit air vents but it did not solve the problem. Ruined clothes including expensive leather boots, ugg boots, a designer coat, hand bags and several items of clothing, and a completely ruined bed (mould in the divan drawers) and not a single penny in compensation. We paid a huge amount in fees plus rent to live there and not a single penny agreed to compensate ...
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Comment on agent fees
grants have been good, but they should not be renting that property out until the damp problems are solved
Was this helpful? Yes
By: Michael Smart
Dec 07, 2016
View all comments (1)
Thank you for your review and making us aware of your concerns. All properties rented by Grants Lettings are owned by private landlords. This means that the obligation of maintenance falls in the hands of the individual landlord, however our property management team will always try to assist and ensure maintenance issues are resolved as quickly as possible. They are contactable on 01932 841020.....
Nov 16,2016
Minithumbup
By:
Nov 16,2016
0 people found
this helpful
Our rental process started with Michelle Trimming who was absolutely fantastic with Emma Harris completing the deal through a seamless and exceptional process. Jane Dennis, Property Manager has been excellent in resolving initial move in challenges in the most professional manner with outstanding results. Overall, the team at Grants have been exceptional....
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Comment on agent fees
Good
Was this helpful? Yes
Oct 05,2016
Minithumbup
By:
Oct 05,2016
0 people found
this helpful
I recently sold a property through Grants and received excellent service throughout the whole process. Both Stuart and Robert are very helpful, knowledgeable, professional and friendly. Would highly recommend them....
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Comment on agent fees
Very competitive fees
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Aug 30,2016
Minithumbup
By:
Aug 30,2016
0 people found
this helpful
Grants are fantastic, you will not regret choosing them for your sale or purchase. We have done both, albeit 7 years apart, and dealt with Stuart on both occasions. He is very approachable and friendly but professional and knows what he is doing. He guided us through the process very well and kept it moving forward when there were some times of 'stalemate'. He was in touch regularly and always answered calls and emails promptly and our questions were answered. He was calm throughout, unlike one ...
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Comment on agent fees
Very Good. Competitive in the current climate.
Was this helpful? Yes
Jul 27,2016
Minithumbup
By:
Jul 27,2016
0 people found
this helpful
Courteous, efficient and thorough, from the valuation right through to the sale. Mad ethe whole process very easy and wouldn't hesitate to use them again....
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Comment on agent fees
Very reasonable; in line with the local market
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Jun 09,2016
Minithumbup
By:
Jun 09,2016
0 people found
this helpful
Stuart was awesome from start to finish and it's refreshing to work with a real person, not an agent. Always called me back, went over and above by taking readings and forwarding post, and had a difficult exchange process he managed really well due to leasehold dynamics etc, especially after first buer had to pull out due to personal cuircumstance he found me a better one at a higher price. I've already recommended him to others in Surrey...All round, a top bloke and it helps he knows what he is...
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Comment on agent fees
Fair
Was this helpful? Yes
Jun 06,2016
Minithumbup
By:
Jun 06,2016
0 people found
this helpful
Have just brought our first home through Grants Estate Agents, and for a first time purchase they certainly made every effort to keep us informed throughout the whole process and explained things in detail. Great service and would definately use again. Many thanks...
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Apr 24,2016
Minithumbup
By:
Apr 24,2016
0 people found
this helpful
Professional service from start to finish. Stuart and Rob provided valuable feedback from our prospective buyers, our flat was sold within a week. We would highly recommend Grants....
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Comment on agent fees
Reasonable fees.
Was this helpful? Yes
Apr 22,2016
Minithumbup
By:
Apr 22,2016
0 people found
this helpful
Rob kept us informed throughout the process, and was personable and friendly. It was also refreshing to see an honest agent during the viewing process, and we weren't lied to in order to make a sale. Great service....
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Mar 30,2016
Minithumbup
By:
Mar 30,2016
0 people found
this helpful
Good service, Stuart kept me informed by email all through the process which was important as I am not based in the UK. I would recommend him for further sales. Happy customer....
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Comment on agent fees
Good as agreed
Was this helpful? Yes
Mar 10,2016
Minithumbup
By:
Mar 10,2016
0 people found
this helpful
I've known Stuart of a number of years and know that he is as honest as the day is long, so it was a natural choice to go with Grants when we came to sell our house. Grants did a great job in marketing our property, and we had a good number of viewings, and a good number of offers on our property. We have had a number of ups and downs throughout the selling process (none of which were due to Grants), but Stuart has always been there to give us good advice, calm us down when we were on the ceil...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 29,2016
Minithumbup
By:
Feb 29,2016
0 people found
this helpful
Excellent service. Brilliant communication. Stuart has gone above and beyond to make sure the exchange happened. We were really pleased with grants and would definitely recommend....
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Comment on agent fees
Excellent - price matched competitors
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Feb 24,2016
Minithumbup
By:
Feb 24,2016
0 people found
this helpful
From onset Grants offered a professional service, a service which was second to none. We felt at easy knowing that Rob and Stuart were handerling the sale of our property, with our interest at heart. The quality of help and guidance they provided throughout the selling process was outstanding. Their attention to detail, tenacity and enthusiasm they showed for selling our property was relentless, accredited to a speedy and smooth sale. We picked the right agent to sell our property...
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Comment on agent fees
In a highly competitive market, Grants delivered on price and quality. Perhaps not the cheapest, but certainly the best service you could ask for, at a reasonable price.
Was this helpful? Yes
Feb 04,2016
Minithumbup
By:
Feb 04,2016
1 people found
this helpful
Stuart is not only a credit to Grants Estate Agents but an asset to the estate agency profession. His attention to detail and 'no nonsense' approach to his work was greatly appreciated in the purchase of our family home. Thanks to great work from Stuart, we completed on our purchase in under 6 weeks despite the obstacles which can be challenging, to say the least, when there is a long chain involved. Can't recommend this firm enough; The business....
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Comment on agent fees
N/A
Was this helpful? Yes
Nov 23,2015
Minithumbup
By:
Nov 23,2015
0 people found
this helpful
Very good customer service, very helpful, always answered our emails and calls promptly. Also helpful with an issue after sales. Very grateful for all of their help....
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Nov 21,2015
Minithumbup
By:
Nov 21,2015
0 people found
this helpful
We started quite well with our buyers buyer having already sold. Having signed contracts the people 2 up found a property delaying the chain. This was not Grants fault but they kept pressing to get the chain moving again.They kept us informed at every stage of the sale. If ever we buy a property in the Addlestone area we would use Grants....
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Comment on agent fees
A bit steep
Was this helpful? Yes
Oct 10,2015
Minithumbup
By:
Oct 10,2015
1 people found
this helpful
We were kept informed at every stage of the selling process, which was very much appreciated. The agents we dealt with were both very friendly and helpful. We would recommend Grants. We put our house on the market in July and exchanged contracts at full asking price 8-weeks and 6-days later....
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Aug 17,2015
Minithumbup
By:
Aug 17,2015
1 people found
this helpful
Professionally Veted tenants Managed to keep the rental income alligned with the market Recommended imrovements to the property with a view to both satisfy tenants needs and increase rental income Carried out the agreed tasks£ for property improvements efficienty on timely basis. Hannah &Michelle Trimming worked as a team so they are available at all times to attend to inquiries and Promptly responded to emails£Kept me abreast with new legislation to comply with on time. Resolv...
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Comment on agent fees
Management fees and contract renewal charges should be re-visited with a view to lower them a bit.
Was this helpful? Yes
Jul 20,2015
Minithumbup
By:
Jul 20,2015
0 people found
this helpful
I don't normally write reviews, but I am extremely impressed with the service I received from start to finish with Grants and in particular Stuart there. There were issues around every turn with the sale with existing tenants and agreements in place, planning issues etc etc, and Stuart went above and beyond to assist with ironing these issues out and making the sale happen. Furthermore I got full asking price. They were positive throughout and undoubtedly the sale wouldn't have gone through with...
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Was this helpful? Yes
May 20,2015
Minithumbup
By:
May 20,2015
0 people found
this helpful
Stuart and Richard have been absolutely outstanding during our house sale. Our house was the first on our estate to be sold which made valuation a little bit harder but I felt they gave us great advice as to how to position it in the market. They could not have worked any harder to ensure we received the right offer on our house, and their dedication to our sales process continued during exchange and completion. I cannot recommend them highly enough and I would not consider using any other estat...
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Comment on agent fees
Very competitive
Was this helpful? Yes
Apr 30,2015
Minithumbup
By:
Apr 30,2015
0 people found
this helpful
We have used Grants Independent a few times now with regards to both buying and selling and would absolutely recommend them to anyone else looking to buy / sell in the area. Stuart Beauchamp especially has given us a first class service from start to finish on all occasions whether we were looking to buy or sell and we even declined to go with a much cheaper online service because of this factor. If we ever look to buy / sell in the future we would use Grants again....
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Mar 25,2015
Minithumbup
By:
Mar 25,2015
0 people found
this helpful
Very good service from Grants. Originally we planned to rent the property and Grants handled the finding of tenants, which they did quickly. However, we decided to sell instead. Stuart from Grants came out the same day and gave us a valuation. No hassle from Grants about the change from rent to sale, even though they had expended effort of our behalf. Grants found us buyers very quickly. We accepted an offer at the valuation price. They kept us informed by phone and email regarding progress....
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Feb 17,2015
Minithumbup
By:
Feb 17,2015
0 people found
this helpful
This is a massive thank you to Grants for all their help with the sale and purchase of our flat/house. We did not have a straight-forward transaction due to various problems along the way (through no fault of Grants), but they were always there looking after us and offering amazing support and advice through the whole process. They really were the one shining light that kept us going, as they were always positive even when times were tough, and couldn't do enough to help out. I would 100% recomm...
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Comment on agent fees
Very reasonable fees compared to other local estate agents.
Was this helpful? Yes
Jan 15,2015
Minithumbup
By:
Jan 15,2015
0 people found
this helpful
I wouldn't hesitate to recommend Grants. I have never let a property before, I didn't know what to expect. The whole process has been very straightforward Grants have dealt with everything for me. I have been kept informed through the whole process, which did require a lot of work to my rental property. Everyone I have dealt with has been professional but always friendly. Michael took me through everything at the beginning, when I was just thinking about letting. Everything was as he said...
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Dec 26,2014
Minithumbup
By:
Dec 26,2014
0 people found
this helpful
We were kept informed at all times. If we had an issue it was dealt with quickly and positivley. We needed to be completed in a set time and we were. Thank you....
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Dec 17,2014
Minithumbup
By:
Dec 17,2014
0 people found
this helpful
We worked with Kevin in Addlestone, He was alway friendly, helpful and generous with his time. He often went above and beyond the standard duties of a Realestate agent, and we thoroughly appreciate his commitment to us and his job. I believe we would still be waiting to move into our new home if it hadn't been for Kevin's constant guidance and help from start to end. I would certainly recommend him to anyone selling or buying a home. In this area....
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Dec 16,2014
Minithumbup
By:
Dec 16,2014
0 people found
this helpful
Stuart always kept us updated on the proceedings of the purchase. Even though it took a while at least we knew the stages that we were up to. As the purchase was delayed by a few weeks Stuart helped us out when deliveries to the house were being made without any hesitation. Can't fault Grants or Stuart in anyway....
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Comment on agent fees
It is what it is.
Was this helpful? Yes
Nov 18,2014
Minithumbup
By:
Nov 18,2014
1 people found
this helpful
We used Grants for the sale of Mum-in-law's property. It was great that they appreciated what was best for mum and her purchaser. Kevin even found out imperative information to effect an exchange of contracts before we knew. We applaud your efforts....
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Nov 17,2014
Minithumbup
By:
Nov 17,2014
0 people found
this helpful
Grants had good local knowledge. They provided informative feedback following viewings and following acceptance of an offer followed up issues with other agents and solicitors involved in the chain to secure the sale....
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Nov 17,2014
Minithumbup
By:
Nov 17,2014
0 people found
this helpful
Stuart and Kevin worked tirelessly on our behalf to ensure our property was sold, even when things didnt go as planned which was beyond their control, they kept us focused and ensured we had plenty of veiwings, resulting in a successful sale, extremly satisfied. Jackie and Sean Davis....
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Was this helpful? Yes
Areas covered
  • KT12
  • Addlestone
  • KT13
  • Weybridge
  • KT14
  • KT15
  • KT16
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 93% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £85,000
  • Max: £625,000

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
4 0 2 1 64 0 31 0 2 0
Gareth Styles Gareth Styles
Manager
20 reviews

About Gareth No description set View full profile
Stuart Beauchamp Stuart Beauchamp
Sales Manager
57 reviews

About Stuart No description set View full profile
Mark Jordan - upload your photo Mark Jordan
3 reviews

About Mark No description set View full profile
Chertsey Surrey - upload your photo Chertsey Surrey
1 reviews

About Chertsey No description set View full profile
Adnam  - upload your photo Adnam
1 reviews

About Adnam No description set View full profile
Kevin Sprangle - no image available Kevin Sprangle
Sales Manager
21 reviews

About Kevin I am professional, easy going and love meeting new people. Estate Agency is my passion and I enjoy striving to get the best possible results for all of my clients! View full profile
grant  - upload your photo grant
0 reviews

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Hannah Wride - upload your photo Hannah Wride
2 reviews

About Hannah No description set View full profile
Katie Lines-Davies - upload your photo Katie Lines-Davies
1 reviews

About Katie No description set View full profile
Richard Armstrong - upload your photo Richard Armstrong
5 reviews

About Richard No description set View full profile
Robert Kimber - no image available Robert Kimber
Sales negotiator
5 reviews

About Robert No description set View full profile
Jane Dennis Jane Dennis
Property Manager
2 reviews

About Jane No description set View full profile
Michelle Trimming - upload your photo Michelle Trimming
1 reviews

About Michelle No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

Our fees are extremely competitive, we can act on a percentage fee, but can also act on fixed fee if preferred. Fees vary according to the type of property, market conditions and the work involved. for more information and please contact us.
Last updated at 9:24 AM 24/05/2012 by Gareth Styles

Complaints Procedure

Grants Independent Complaints Procedure. We take complaints very seriously and will endeavour to resolve and rectify a situation quickly and efficiently. Please submit your complaint in the first instance to The Branch Manager You will receive a written acknowledgement in three workings days confirming that the matter is being investigated and a written reply will sent to you within 15 working days. In The Event You Remain Unsatisfied Please submit your complaint to: The Managing Director, at 175 Station Road, Addlestone, Surrey KT15 2BE The final review by the Managing Director and his conclusions will be sent to you in writing, in the rare event that the matter remains unresolved the letter will also include information of how the matter can be referred to the Ombudsman.
Last updated at 9:22 AM 24/05/2012 by Gareth Styles

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