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    Alana
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    Robyn Mcleod
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Grant Property

14 Coates Crescent Edinburgh
City of Edinburgh
EH3 7AF

0845 230 2288

Mar 15,2016
Minithumbup
By:
Mar 15,2016
Featured Review
0 people found
this helpful
So I wasn't exactly excited to go through grant property due to previous reviews. However I am very glad I did, they were extremely helpful, and it was a quick and swift process. During the booking of viewings, it was hard to book a time that suited myself due to the high volume and pre let season however the staff were very easy going and it was great customer service (very apologetic for a in demand company). I would highly recommend. The staff were highly trained and extremely helpful !...
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Comment on agent fees
Fairly reasonable fees. The application process was easy to use and straight forward
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Jul 07,2015
Minithumbup
By:
Jul 07,2015
Featured Review
0 people found
this helpful
I thought that finding a property was going to be a nightmare. But Grants helped me to fund the perfect property after I met them on the way to another property viewing. Robyn was my main point of contact and she regularly kept me up to date with new properties and understood just what I was looking for....
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Jun 30,2015
Minithumbup
By:
Jun 30,2015
Featured Review
0 people found
this helpful
I've been happy with Grants over the past year and the staff were helpful when we were applying and doing paperwork to move in and out. Flat was nicely decorated and comfortable and repairs were sorted out quickly. I would be happy to use them again....
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Comment on agent fees
fair
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Jul 08,2014
Minithumbdown
By:
Jul 08,2014
1 people found
this helpful
Do not use this company. They are very nice at getting you to rent the property however it all changes once you sign the papers. We have recently moved out of their property in which we were given stupid charges and lost our deposit. The flat was left spotless however we were given given cleaning charges for somebody to remove 'a hair from the bedroom chair' a crumb from behind the settee' 'water mark from in the sink' we also got charged for staying in the flat an extra day however it was the d...
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Sep 19,2013
Minithumbdown
By:
Sep 19,2013
2 people found
this helpful
I\'m currently at university, and find the way grant property conduct absolutely disgusting. If I could leave, I would. We spent 9 months with a leak with the only attempt at fixing it being painting over the hole? When we contacted for the umpteenth time they claimed they had fixed it and had photographs to prove it. However once we said we had contacted the environmental agency they suddenly had a change of heart and sent someone to fix it. Avoid this company, unless you want to be spoken to l...
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Aug 09,2013
Minithumbdown
By:
Aug 09,2013
2 people found
this helpful
I am finally able to write this negative review, having - three months after I moved out - found most of the remainder of the deposit that Grant Property tried to withhold from me in my bank account at last. Grant Property are the most pernicious, greedy, money-grabbing and dishonest letting agency I have ever had the misfortune of dealing with in over 15 years of renting. The stories are familiar and you will find them all over the internet. When you are moving out of a Grant-managed propert...
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May 09,2013
Minithumbdown
By:
May 09,2013
0 people found
this helpful
I felt completely used by grant management. They had us waiting for hours to sign forms. They would never go out of there way to help us. And when we had problems in our flat with things not working, it took us about three phone calls each time before something was actually done about it. On the first week we moved in we had fire alarms running out of battery constantly, which had clearly not been replaced before we moved in. Our front door also jammed and we could not get access until 4am due t...
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What agent could do to change your mind?
No one I delt with cared, I felt like I was constantly being lied t and when someone told me they would fix something I never assumed it was going t happen as the majority of the time it didn\'t. They could have ensured our beds were all perfectly normal before we moved in! And not taken advantage of us with holding fees and service charges wherever possible. I feel like they have taken advantage of first time tenants and that is how their company works. I feel like they just count on exploiting their tenants and then taking new ones on the following year.
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
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Alana  - upload your photo Alana
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Robyn Mcleod - upload your photo Robyn Mcleod
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