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    Will Young
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    Jacob Marsh
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    Tarryn Hellyar
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    Nicola Moore
  • Richard McRoberts
    Richard McRoberts
Established in 1948, Gordon & Co. is an independent Residential Sales & Lettings agency and Property Management company covering Central and Greater London. Our offices in Battersea, Elephant & Castle, Norbury, Paddington, Surrey Quays, The Strand and Tower Bridge are all supported by our South East Asia offices based in Hong Kong, Singapore and Malaysia. We are property professionals with a wealth of experience; striving to offer the very best service and always having pride and pas Read full description...sion in all we do. Gordon & Co. Tower Bridge covers the South East London area including Bermondsey, Surrey Quays, Canada Water and further afield whilst also covering East London areas such as Shoreditch, Hackney, Poplar and Canary Wharf. The Tower Bridge office is a dynamic team run by branch manager Jacob Marsh. . The branch also includes our New Homes department run by Ross Fleming, specialising in off-plan properties in all areas of London and Greater London.
Gordon & Co

212 Tower Bridge Road London
Greater London
SE1 2UP

0207 407 2790
Apr 21,2017
Minithumbup
Tarryn Hellyar
By:
Apr 21,2017
0 people found
this helpful
Can't say enough good things about Tarryn. She is professional, genuine and really engages with her customers. She is quick to get a sense of what you are actually looking for and doesn't waste time with bad fits. She is honest and manages expectations very well. She was always available for questions and when there were problems during the move, she took the issues forward and resolved them quickly. A really great person, and a credit to her industry. If you use Gordon and Co, ask for Tarryn....
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Comment on agent fees
Not relevant
Was this helpful? Yes
Apr 21,2017
Minithumbup
Tarryn Hellyar
By:
Apr 21,2017
0 people found
this helpful
Tarryn was very professional and resourceful in helping me to successfully secure a good rental agreement for a one-bedroom apartment in Bow in East London. She was very thorough and generous with her time, including helping me to identify several terms to include in the rental contract in order to secure the best possible provision for my home. I would recommend her and the agency unreservedly....
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Comment on agent fees
Fees were reasonable, probably a typical baseline level in London, and certainly significantly less than several other well-known estate agency brands.
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Apr 18,2017
Minithumbup
Richard McRoberts
By:
Apr 18,2017
0 people found
this helpful
This is our first experience of using an estate agent as we have only ever rented privately and it has so far turned out to be a good experience! Richard is lovely and very helpful - he contacted the landlord to ask if they could remove certain items of furniture and even tried to help us sort out a parking permit. The fees are a bit pricey but Richard kindly reduced them when it was mentioned. I also think that you get what you pay for, so don't be put off by fees. I found the whole process str...
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Comment on agent fees
They were reduced to £250 incl. VAT
Was this helpful? Yes
Apr 18,2017
Minithumbup
Tarryn Hellyar
By:
Apr 18,2017
0 people found
this helpful
It was such a pleasure to have Tarryn as our estate agent! She was very helpful and friendly and responded to our calls and emails within no time. We really appreciated the effort she put in order to ensure our search of a new home and move went well. We would definitely recommend her....
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Was this helpful? Yes
Apr 18,2017
Minithumbup
Tarryn Hellyar
Tarryn Hellyar
By:
Apr 18,2017
0 people found
this helpful
I was provided excellent service throughout this process. She answered all questions and was always willing to provide information in a timely manner....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 12,2017
Minithumbup
Richard McRoberts
By:
Apr 12,2017
0 people found
this helpful
My experience of Gordon & Co and Richard could not be better. Efficient, responsive and just really easy to work with....
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Mar 24,2017
Minithumbup
Jacob Marsh
Richard McRoberts
By:
Mar 24,2017
0 people found
this helpful
Jacob and Richard were extremely helpful with regards to our property. The viewing was arranged on short notice and we were promptly greeted at the flat. The tenancy offer was accepted quickly and the service provided throughout was excellent. Jacob arranged for a full repaint of the property for us to ensure that upon our move date it was in excellent condition. Following this Jacob ensured additional keyfobs were ordered prior to our move in date. Any questions and concerns we had were prom...
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Comment on agent fees
Excellent
Was this helpful? Yes
Mar 22,2017
Minithumbup
Tarryn Hellyar
By:
Mar 22,2017
0 people found
this helpful
Tarryn was extremely helpful and friendly, quickly sorting us out with the necessary documents to secure our dream place in Bermondsey. She answered our questions quickly and was a fantastic help in making our move in as smooth as possible (especially with a few tense moments of last minute price bartering!) Would highly recommend her and shall be ever grateful for her role in securing our first home away from home in London....
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Comment on agent fees
good
Was this helpful? Yes
Mar 22,2017
Minithumbup
Richard McRoberts
By:
Mar 22,2017
0 people found
this helpful
I would recommend Gordon & Co as a letting agent- having rented in London for five years and dealt with multiple agents in the past, their straightforward and non-pushy approach was refreshing. Richard was a pleasure to deal with and helped to ensure a smooth negotiation....
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Comment on agent fees
Although I disagree with tenants being required to pay fees, Gordon & Co's fees are considerably cheaper than many other London agents and from my experience you receive a better service in return.
Was this helpful? Yes
Mar 20,2017
Minithumbup
Richard McRoberts
By:
Mar 20,2017
0 people found
this helpful
Great help all the way. Richard took me to a viewing from an initial phone call at 9am on Monday morning and we had keys and were moved in by Thursday afternoon! Great, fast help all the way....
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Comment on agent fees
Fees are reasonable compared to many other agencies.
Was this helpful? Yes
Mar 18,2017
Minithumbup
Richard McRoberts
By:
Mar 18,2017
0 people found
this helpful
Richard McRoberts has been very helpful and very professional. He is a fast responder and definitely a go to guy!...
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Mar 08,2017
Minithumbup
Richard McRoberts
By:
Mar 08,2017
0 people found
this helpful
Great Service, thanks to Richard, we love the home you found for us and we will recommend Richard to our friends to help with their search...
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Comment on agent fees
good
Was this helpful? Yes
Mar 03,2017
Minithumbup
Richard McRoberts
By:
Mar 03,2017
0 people found
this helpful
An honest and excellent service. Communication prompt and effective. A hospitable and genuine character.We were well taken care of....
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Comment on agent fees
Good agent fees compared to other agents.
Was this helpful? Yes
Feb 20,2017
Minithumbup
Richard McRoberts
By:
Feb 20,2017
0 people found
this helpful
Right from the start, Richard has dealt with us in regards to moving into a new home and right from the start he has been very helpful. Richard has always remained in contact, giving us updates on the process and progress of our application. He has been available and ready to help at any given time and has been very prompt in giving information. Overall we have been really impressed in the way Richard has helped us and how fast everything was done, thank you....
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Comment on agent fees
Good
Was this helpful? Yes
Jan 24,2017
Minithumbup
Tarryn Hellyar
By:
Jan 24,2017
0 people found
this helpful
Tarryn was professional and easy to deal with from start to finish. Myself and my partner rented a London property in January and due to the quick move time (around 2 weeks from viewing to move in date) we needed prompt responses to our questions along with a swift and efficient process. Tarryn provided all of this and was a pleasure to work with her whilst securing our rental property....
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Comment on agent fees
Good - Below average for the London rental market
Was this helpful? Yes
Jan 16,2017
Minithumbup
Jacob Marsh
By:
Jan 16,2017
0 people found
this helpful
Gordon&Co have managed my letting of a flat off Tooley Street SE1 for the past 10+ years. I have always been very satisfied with the quality of their letting service so they were natural choice of selling agents once I decided to sell the flat. Jacob Marsh handled the sale. I found him very responsive and helpful. I live in Yorkshire and was in the process of getting married when the sale was agreed so I wasn't able to be personally on hand to deal with the removers. Jacob was very helpful i...
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Comment on agent fees
Gordon&Co charged me 1.5%. I don't think that is out of market
Was this helpful? Yes
Jan 12,2017
Minithumbup
Tarryn Hellyar
Jacob Marsh
By:
Jan 12,2017
0 people found
this helpful
Tarryn was incredibly helpful in leading the process of renting a new flat. She handled the communication with the landlord in an excellent manner and was incredibly fast and responsive to all our inquiries. She keeps handling our inquiries and we are overall very impressed with her and Gordon&Co, which are true agents compared to other popular ''agents''. Also Jacob was very helpful in handling our inquiries when Tarryn was not around....
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Comment on agent fees
Fees are more than reasonable.
Was this helpful? Yes
Jan 10,2017
Minithumbup
Tarryn Hellyar
By:
Jan 10,2017
0 people found
this helpful
Taryn was so helpful and really took an interest in delivering exactly what I asked for. It made a potentially stressful situation feel so much easier....
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Comment on agent fees
Reasonable.
Was this helpful? Yes
Jan 06,2017
Minithumbup
Richard McRoberts
By:
Jan 06,2017
1 people found
this helpful
I would like to say thank you very much , his customer service is absolutely amazing. thank you so much. we are in love with our new home....
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Was this helpful? Yes
Dec 12,2016
Minithumbup
Richard McRoberts
Jacob Marsh
By:
Dec 12,2016
0 people found
this helpful
Richard was a great help with sorting out our move. He answered all queries quickly and fully, and kept us updated every step of the way, Jacob was also very helpful when Richard was away. Total process took us just over a week and we are more than happy!...
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Comment on agent fees
Fees were very fair
Was this helpful? Yes
Dec 02,2016
Minithumbup
Tarryn Hellyar
By:
Dec 02,2016
0 people found
this helpful
Tarryn is a great agent. She is really nice and helpful. She understood our needs and she helped us a lot with our property.We appreciated Tarryn as an agent a lot. Thank you Tarryn!...
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Comment on agent fees
In line with the market Agent's fees
Was this helpful? Yes
Nov 25,2016
Minithumbup
Tarryn Hellyar
By:
Nov 25,2016
0 people found
this helpful
Tarryn was fantastic, she found a number of excellent properties that all were tailored to my requirements. Furthermore, she was punctual, professional and I would thoroughly recommend her to any prospective house hunter....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 25,2016
Minithumbup
Tarryn Hellyar
By:
Nov 25,2016
0 people found
this helpful
Working with Tarryn has been great. She made the process transparent and been very responsive with our preferences. We found what we needed at a price we needed. Thank you again!...
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Was this helpful? Yes
Nov 24,2016
Minithumbup
Richard McRoberts
By:
Nov 24,2016
0 people found
this helpful
Richard was very helpful in helping me secure the property at my new place. I would definitely recommend him, a top guy with good customer service and in depth knowledge of the property market....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 24,2016
Minithumbup
Tarryn Hellyar
By:
Nov 24,2016
0 people found
this helpful
Tarryn has been extremely reactive, efficient and professional throughout the whole renting process. She has done her utmost to simplify the process and helped us with the paperwork. It has been a pleasure to deal with her. I would recommend her 100%....
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Was this helpful? Yes
Nov 04,2016
Minithumbup
Richard McRoberts
By:
Nov 04,2016
0 people found
this helpful
Richard was fantastic in negotiating a really good deal for us in the area we wanted to continue living in. During check in where issues were found, contractors were arranged quickly to resolve these. We are now 10 days in the flat and so far so good....
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Was this helpful? Yes
Nov 01,2016
Minithumbup
Richard McRoberts
By:
Nov 01,2016
0 people found
this helpful
Richard was very helpful, knowledgeable, flexible and patient. Would recommend. He helped us view multiple suitable places quickly, always on time or early and got all the admin sorted with minimal hasstle for us. Cheers!...
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Comment on agent fees
Good
Was this helpful? Yes
Oct 07,2016
Minithumbup
Jacob Marsh
By:
Oct 07,2016
0 people found
this helpful
Great and speedy service. Jacob has been very helpful in resolving all of the issues with different parties throughout the sale. Very responsive to all queries. Highly recommended....
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Comment on agent fees
Good and competitive
Was this helpful? Yes
Oct 03,2016
Minithumbup
Jacob Marsh
By:
Oct 03,2016
0 people found
this helpful
Jacob has been extremely helpful in dealing with a difficult purchase. As his client was overseas seller he has taken the time to steer them through the process whilst also keeping me regularly updated and following up with the seller's solicitors, who needed to be pushed throughout. Not an easy job managing all three parties and he has definitely gone above and beyond on this deal....
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Comment on agent fees
N/A
Was this helpful? Yes
Jul 31,2016
Minithumbdown
Nicola Moore
By:
Jul 31,2016
3 people found
this helpful
Gordan & Co. appear to have received a number of positive reviews on their estate agent / sales performance. However, it is on my experience with them as letting agents that I would like to leave a review, as my experience with them as a tenant has been overwhelmingly negative. I would go so far as to say that they are the number one reason I have since done almost everything I can to avoid dealing with letting agents in the London real estate market. In short, Go. & Co. demanded huge f...
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What agent could do to change your mind?
The enormous fees for negligible service were my primary cause for complaint.
Attached Files
Comment on agent fees
The enormous fees for negligible service were my primary cause for complaint.
Was this helpful? Yes
By: Cobi van den Beg
Aug 01, 2016
View all comments (1)
Dear Robert, We are sorry to hear you have been unsatisfied with our service. We take complaints extremely seriously so we will investigate this further, discuss internally and respond to you shortly. Thank you for your patience in this matter. Kind regards, Gordon & Co. ...
Areas covered
  • SE1
  • SE16
  • SE8
  • SE10
  • E14
  • E1CV
  • SE9
  • SE18
  • E1W
  • E1
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
91% customers were satisfied with fees 71% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £347,500
  • Max: £960,000

Letting
  • Min: £0
  • Max: £0

NAEA ARLA TPOS TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
2 0 27 4 7 1 6 0 2 1
Will Young Will Young
4 reviews

About Will No description set View full profile
Jacob Marsh Jacob Marsh
Branch Manager
18 reviews

About Jacob No description set View full profile
Tarryn Hellyar Tarryn Hellyar
Lettings Negotiator
13 reviews

About Tarryn No description set View full profile
Nicola Moore - upload your photo Nicola Moore
1 reviews

About Nicola No description set View full profile
Richard McRoberts Richard McRoberts
Lettings Negotiator
14 reviews

About Richard No description set View full profile

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Fees

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Last updated at 12:50 PM 05/04/2017 by Rianna

Complaints Procedure

No procedure set.
Last updated at 12:50 PM 05/04/2017 by Rianna

Awards won by Gordon & Co, London SE1 2UP

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