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    lucy grimwood
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    stephen o'sullivan
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Gordon & Co

6 London Street Paddington Paddington, London
Greater London
W2 1HR

0207 724 4477

Jul 19,2016
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By:
Jul 19,2016
1 people found
this helpful
I've dealt with Anscombe & Ringland and a few other reputable letting agencies before. So I can make my review based on a number of instances. Terrible agents. I'm very happy I walked away before I actually paid them six months in advance. Apparently the letting agent told me that there had been a contract in place before I approached them so it speaks volumes that consecutive prospective tenants walked away. Very unprofessional. It seems the agent I was assigned with did not have ...
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Comment on agent fees
Outrageous for what they were.
Was this helpful? Yes
By: Gordon & Co.
Aug 01, 2016
View all comments (3)
Thank you for letting us know. We always appreciate customer feedback, good and bad so please be rest assured that this will be thoroughly investigated as this is not the standard of service we pride ourselves on. If you would like to provide us with any more information in regards to your complaint, please email us on enquiries@goandco.co.uk. We again, sincerely apologise that you have been dissatisfied the service you received. Kind regards, Gordon & Co.....
Jul 17,2015
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Jul 17,2015
0 people found
this helpful
I bought my studio via Gordon and Co 2012. All the staff at the Paddington branch were so very, very helpful, efficient and professional.I felt as though I was their only client, they paid attention to every detail and did their utmost to make the sale a smooth transaction and a positive experience. I have been letting my property with Gordon and Co. since the purchase was complete. I have experienced non stop lets with good quality tenants, I could not ask for better service than I receive. ...
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Comment on agent fees
Very fair and worth the amount I pay.
Was this helpful? Yes
Apr 13,2015
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Apr 13,2015
0 people found
this helpful
As the landlord of an apartment on Westbourne Terrace, I had been letting my property through a rival agency for several years but became dissatisfied with the service. As a result, I contacted Gordon & Co who were considerably more professional and proactive in their search for a new tenant. Gordon & Co's search yielded quick results and a high quality tenant. Stephen was flexible in negotiations and efficient in proposing and executing minor refurbishments to the property....
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Was this helpful? Yes
Mar 12,2015
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Mar 12,2015
0 people found
this helpful
I had only just moved to London and was I'm urgent need of a property to lease in the Paddington/Bayswater area. Gordon & Co were the first agency I walked into and they were extremely helpful. Communication was great, it made the whole process very easy while I was quite stressed ....which I was not used to in the past. I am very thankful for their services there and would highly recommend to anyone....
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Comment on agent fees
I was new to London and desperately needed a property in Paddington. Gordon & Go was a delight and were very efficient and helpful throughout. I would highly recommend using them as their communication was excellent and they were very easy to use.
Was this helpful? Yes
Feb 01,2015
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By:
Feb 01,2015
1 people found
this helpful
I had only just moved to London and was I'm urgent need of a property to lease in the Paddington/Bayswater area. Gordon & Co were the first agency I walked into and they were extremely helpful. Communication was great, it made the whole process very easy while I was quite stressed ....which I was not used to in the past. I am very thankful for their services there and would highly recommend to anyone....
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Was this helpful? Yes
Jan 22,2015
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Jan 22,2015
2 people found
this helpful
Stephen understood our situation and enabled us to secure this property. He was prompt, thorough and very professional. The service thereafter was slick and efficient. My only concern is the referencing agency that is used. This nearly lost us the property - and it almost lost the landlord his tenant when he was on a very tight schedule. As a landlord myself, I would be very concerned to discover how this referencing agency works. Their admin is crude, cheap and certainly the checks are conducte...
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Was this helpful? Yes
By: Rianna
Jan 22, 2015
View all comments (1)
Hi there, thank you for your comment. It is much appreciated and always lovely to hear that clients have received a good service with us! We just wanted to let you know that we are currently in the process of changing our referencing company and therefore this will not be an issue for much longer. Please feel free to get in touch with Stephen or any of our offices if you need any property advice or search help in the future.....
Jan 06,2015
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By:
Jan 06,2015
5 people found
this helpful
Worst Agency Ever! This agency is a real joke! I am extremely disappointed of the Gordon and Co services. Unhappy, unsatisfied client. I was told I am paying £300 agency fees, as they 'Manage the property' and will 'fix' any issues if needed be. From my experience, it was a huge failure as there is no added value from their services: 1- Poor negotiation skills (they just accept whatever landlord says and rip tenants off) ==>It took them long time before finding me a place! They d...
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What agent could do to change your mind?
Improve: -Customer Service -Train/Hire competent and skilled staff that has the required negotiation skills for this job -Be efficient and responsive in dealing with issues
Comment on agent fees
The agent fees are extremely high for the level of service they provide which is basically no service! I would\'t even pay a single penny for the level of service I am currently receiving.
Was this helpful? Yes
By: Gordon & Co
Jan 14, 2015
View all comments (1)
Sorry you feel the service you received from Gordon & Co was substandard, please know that we take every grievance very seriously and look to have both satisfied tenants and landlords. I believe our Head of Residential Management came to see you yesterday following her call to you, along with your Property Manager, and landlord. I believe that you all spoke at length about the issues you have raised in the above. As we understand it, the works will proceed, as agreed with the landlord. ....
Dec 16,2014
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By:
Dec 16,2014
1 people found
this helpful
I Had previously used Gordon & Co in the past and found them to be a reasonable bunch, they couldn't find me a property the last time I looked but I tried them again this time round. The customer service standards have 100% slipped recently, The personal service has completely gone and when I asked to speak to a manager I was given the run around, all staff members in that office are new and nobody seemed to have a clue about the local market....
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Was this helpful? Yes
By: Gordon & Co
Dec 17, 2014
View all comments (1)
Hi Sarah, We're really sorry to hear you had a bad experience. We are unable to find the details of your application to contact you, however if you would like to contact the branch they would be more than happy to go through your requirements with you as we've recently taken on lots of great new properties. We have had a busy time recently, however, this is no excuse and we'd love the chance to showcase the skill and knowledge of all our negotiators in Paddington. We are confident they all po....
Oct 16,2014
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By:
Oct 16,2014
0 people found
this helpful
Gordons have managed our property since we bought it a decade ago. We stupidly did not look into the finances of our building before buying the freehold and found it was without a sinking fund. Many tens of thousands of Pounds, a new roof and elevator later we still had leaks, floods and were often forced to use the stairs in total darkness. We watched the managers of our building start of all enthusiastic and gradually be crushed and depressed under the weight of decades of inefficient predece...
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What agent could do to change your mind?
Keep Eli Rosenblatt forever.
Was this helpful? Yes
Oct 15,2014
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By:
Oct 15,2014
4 people found
this helpful
This organisation is one of the worst I have ever seen. They are unable to do anything other than rip you off. If you are considering buying a leasehold property in a block managed by Gordon and Co run! They have no ability to communicate. There is always a reason why they cannot do the necessary repairs. Eli Rosenblatt and his boss Gavin Betty are totally useless. I can't be bothered writing any more about this organisation or the people mentioned above - they are just so bad!...
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Was this helpful? Yes
By: Rebecca
Oct 15, 2014
View all comments (2)
I live at 140 Gloucester Terrace and Gordons have managed our property for the last decade. We were always very dissatisfied with their service but didn't know who might be better. That is until Eli Rosenblatt started working for them. Since then everything changed. Things got done. He has never left any call or email of mine unanswered. I have not met or dealt with Gavin Betty but expect that if you were experiencing problems it would be from the sheer weight of years of neglect by Gordons befo....
Apr 10,2014
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By:
Apr 10,2014
0 people found
this helpful
I have recently moved in to a beautiful flat on Westbourne terrace, that I found with Stephen at Gordon and co. The staff in the Paddington Office Stephen and lucy) are very professional and really go out of their way to help you. I am very impressed with the service, and would highly recommend them to anyone looking to buy or rent a property. Thank you so much for all your help. Keep up the good work!...
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Was this helpful? Yes
Apr 10,2014
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Apr 10,2014
0 people found
this helpful
What a breath of fresh air! They are incredibly hard working, professional and lovely people. Having used the paddington office to let my property for a number of years, I was never overly impressed with the previous staff ( not to mention specifics) It seems now that Dennis and his new team have really turned things around this time! They have been great keeping in contact with me at all times, and have now found a great tenant. I am more than happy with the service that they offer and urge...
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Was this helpful? Yes
Oct 15,2012
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By:
Oct 15,2012
5 people found
this helpful
Totally useless. You need to manage them as they can\'t deliver anything. Had to call them on a daily basis to make sure that they had done what they needed to on our block. They couldn\'t organise the proverbial in a brewery! AVOID AT ALL COST and if you\'re not able to avoid then make sure you are prepared to manage the whole process otherwise nothing will get done....
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Was this helpful? Yes
Mar 24,2010
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Mar 24,2010
2 people found
this helpful
Terrible. Avoid....
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Was this helpful? Yes
Aug 29,2009
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By:
Aug 29,2009
0 people found
this helpful
Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 78% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £950,000
  • Max: £950,000

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
3 1 4 2 0 0 0 0 0 5
lucy grimwood - upload your photo lucy grimwood
1 reviews

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stephen o'sullivan - upload your photo stephen o'sullivan
3 reviews

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Diana Harasim - upload your photo Diana Harasim
1 reviews

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Samuel Morton - upload your photo Samuel Morton
1 reviews

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Eli Rosenblatt - upload your photo Eli Rosenblatt
2 reviews

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Gavin Betty - upload your photo Gavin Betty
1 reviews

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holly betteridge  - upload your photo holly betteridge
1 reviews

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Awards won by Gordon & Co, London W2 1HR

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