• Jodie Chamberlain
    Jodie Chamberlain
  • Martin Humphreys
    Martin Humphreys
  • Ann Dickman
    Ann Dickman
  • Olivia Blackstock
    Olivia Blackstock
  • Theresa Gale
    Theresa Gale
  • claim your profile
    Luis Gawler
Stonecot Hill is ideally located between Sutton and Morden with its own high street of shops. It is good for easy access to London with bus, train and road links. Nearby Morden is on the Northern Line of the tube, and trains to Wimbledon will take you to the trams. Surrounded by open green spaces including St Georges Park, Sutton Common recreation ground - there are plenty of areas to enjoy the outdoors. Morden Park Sports ground is home to a cricket club, pitch and putt, paddling pool and p Read full description...layground. Education is well catered for by local primary and high schools, with a choice of state or independent schools.
Goodfellows

30 Stonecot Hill Sutton
Greater London
SM3 9HE

020 8335 3535
May 28,2017
Minithumbup
Ann Dickman
Olivia Blackstock
By:
May 28,2017
0 people found
this helpful
What wonderful service we received from Goodfellows Stonecot Hill . Ann Dickman was superb and would always take the time to explain the procedure we were working through in order to sell the house. In the end it was a fairly difficult sale but Ann persevered and won through eventually. We must also comment on the service we received from the team in the office. Always happy and cheerful and phone calls always returned when necessary. Would recommend whole heartedly....
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Comment on agent fees
Reasonable.
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May 10,2017
Minithumbup
Jodie Chamberlain
Ann Dickman
By:
May 10,2017
0 people found
this helpful
Everyone in this office is absolutely exceptional and a pleasure to deal with.I dealt with Jodie mainly who showed us properties in the area, and alerted us to any new upcoming ones. However the other members of staff Like Ann and Olivia were just as good. No matter who you got at the other end of the phone, they were all pleasant and extremely helpful. Having spent 8 months looking for a property I can honestly they are miles superior to several other out there, and believe me I have dealt with...
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By: Mia
May 15, 2017
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Thank you very much for taking the time to leave us a great review ...
Mar 28,2017
Minithumbup
Ann Dickman
Olivia Blackstock
By:
Mar 28,2017
0 people found
this helpful
After being let down by another agent who made me feel that I wasn't even involved in the process, I went to Goodfellows who were the complete opposite. Within 2 weeks I had offers and accepted one that was about what I had hoped for. Throughout, ALL staff at Stonecot Hill were very helpful and guided me through the process as well as answering ALL my questions in a manner that I could understand. I also used two of their recommended tradespeople and had no issues there either. This was the ...
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Comment on agent fees
Fees were agreed up front and were adhered to
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Mar 22,2017
Minithumbup
Jodie Chamberlain
By:
Mar 22,2017
0 people found
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Many thanks Jodie for all the lovely effort in showing houses . I am pleased to say i found a house and would like to thank you for trying best in arranging viewings and doing follow ups....
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By: Mia Robinson
Mar 24, 2017
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Mar 02,2017
Minithumbup
Olivia Blackstock
By:
Mar 02,2017
0 people found
this helpful
viewed property's in lower morden via Olivia, who is So Very professional but more importantly.. probably the most polite person i've ever met...and i'm not easy to please! ..thank you Olivia for all your guidance and assistance...and putting up with me!..thanks again..from Lorna...
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By: Mia Robinson
Mar 02, 2017
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Thank you for the great feedback, we really appreciate it ...
Feb 17,2017
Minithumbup
Ann Dickman
By:
Feb 17,2017
0 people found
this helpful
Selling my house with Goodfellows was stressfree! It was under offer within one week of being on the market and completion was less than 8 weeks later. Ann was always available to follow up enquiries and any issues were sorted out immediately....
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Comment on agent fees
Good
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By: Mia Robinson
Feb 17, 2017
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Jan 31,2017
Minithumbup
By:
Jan 31,2017
0 people found
this helpful
I have recently sold and bought a property and Olivia and Jodie were excellent. They always help me with any query and extremely pleasant professionals. Also Ann was very helpful. I would certainly recommend them if you are planning to buy or sell.....
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By: Tom
Jan 31, 2017
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Thanks for the kind review, it is much appreciated! ...
Dec 05,2016
Minithumbup
Jodie Chamberlain
By:
Dec 05,2016
0 people found
this helpful
We recently sold our property with Goodfellows in Stonecot Hill and generally the Team were good but Jodie stood out, she was always so efficient and speedy to respond and chase. Thank you! Michelle & Luke...
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Nov 22,2016
Minithumbup
Olivia Blackstock
By:
Nov 22,2016
0 people found
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Excellent service. Very welcoming and informative. Makes a pleasant change from some of the more abrasive hard-sell experiences I have had whilst looking for property in SW London and Surrey. Highly recommended....
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Oct 30,2016
Minithumbup
Ann Dickman
Jodie Chamberlain
By:
Oct 30,2016
0 people found
this helpful
I've just bought my first house with Goodfellows. Everything went smoothly, the communication was great and it was pleasure to cooperate with them. All the staff was very helpful and keen solving any problems immediately. Definitely recommend....
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Comment on agent fees
Good
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By: Mia Robinson
Nov 01, 2016
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Thank you for the great feedback ...
Oct 23,2016
Minithumbup
Jodie Chamberlain
By:
Oct 23,2016
0 people found
this helpful
I would like to say a big big thank you to Jodie, who met us at most of our viewings, and was very accommodating. We had many requirements for the first house we were going to purchase, and she was extremely understanding. In fact she went above and beyond for all our needs, and searched the market for what we wanted. We couldn't thank her enough and would recommend Jodie to all new homebuyers....
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By: Mia
Oct 25, 2016
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Thank you for the great feedback we really do appreciate it ...
Oct 14,2016
Minithumbup
Jodie Chamberlain
By:
Oct 14,2016
0 people found
this helpful
I recently used Goodfellows to purchase my first home. Being a first time buyer, I was looking for a state agent that could provide me high standard honest professional advice and find a property that suits my needs and budget. After registering with several state agents, Goodfellows managed to find a property within my budget. All staff members, specially Jodie, Olivia and Anna were very friendly and answered my several questions. I really appreciated their regular communication and up...
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Comment on agent fees
Good
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By: Mia
Oct 14, 2016
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Thank you for the great feedback ...
Oct 11,2016
Minithumbup
Jodie Chamberlain
By:
Oct 11,2016
0 people found
this helpful
I viewed a number of properties with Jodie during my search, she was friendly, helpful and most importantly honest. She understood my requirements and didn't bombard me with details for properties that she knew I wouldn't be interested in, which was quite refreshing. I wouldn't hesitate to recommend Jodie as an agent....
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Comment on agent fees
n/a
Was this helpful? Yes
Oct 11,2016
Minithumbup
Jodie Chamberlain
By:
Oct 11,2016
0 people found
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Jodie was very helpful whilst I was looking for property, kept me up to date and organised viewings . She Definately is a person I would turn to again for help. Was very impressed with Goodfellows in general....
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By: Mia
Oct 18, 2016
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Thank you for the great feedback ...
Oct 10,2016
Minithumbup
By:
Oct 10,2016
0 people found
this helpful
The team at Stonecot Hill are very professional, helpful and know the area especially well. They had a good list of potential purchasers and sold the property exactly in line with their predictions. During the sale process they kept us involved and up-to date with events. As we were selling from a distance they handled all the local aspects with no extra charge. Their friendly service made the process simple and we could rely on them for everything we needed....
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Comment on agent fees
The fees were competitive and the "bonus deal" worked well
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By: Mia
Oct 12, 2016
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Thank you for the feedback, we are glad you have a easy transisition ...
Oct 03,2016
Minithumbup
Ann Dickman
Jodie Chamberlain
By:
Oct 03,2016
0 people found
this helpful
I have found Ann, Jodie, Olivia, Theresa and the team to be a breath of fresh air to deal with. Forget Purple Bricks saying they are an agent you can fall in love with. Ann and her team definatley make you feel this way. They have been so efficient with comunication and deal with you in such a friendly but professional manner. They have made selling my property very easy and with the selling literature and e-mail representation to a very high standard. I have used many agents over the years howe...
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Comment on agent fees
Very reasonable and inline with the market place. You might expect higher charges given the standard of material and service
Was this helpful? Yes
By: Mia
Oct 06, 2016
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We are glad you have had such a smooth experience and thank you for leaving us great feedback ...
Sep 30,2016
Minithumbup
Martin Humphreys
Ann Dickman
By:
Sep 30,2016
0 people found
this helpful
What an amazing service Martin and Ann have given me, I couldn't have asked for more, how supportive they have been excellent communication and going far and beyond the call of duty I can't thank Martin and Ann enough, who where infact not even my agents Thank you so much for your kindness, truly you both couldn't have done more Many thanks...
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Comment on agent fees
I had no fee as this wasn't my agent just being part of the chain which infact meant part of a team, so so helpful and understanding Thank you
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By: Mia
Oct 06, 2016
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Thank you very much for taking the time to leave us feedback, we really appreciate it ...
Sep 06,2016
Minithumbdown
By:
Sep 06,2016
0 people found
this helpful
We chose this estate agent based on the very good sales pitch provided by the Branch Manager -particularly relating to customer service and after offer follow up. We were disappointed that we did not receive the customer service we expected. We also did not feel that the Estate agent was on our side but on the side of the buyer. They did not support us to get the best price and when we provided feedback directly relating to the lack of customer service we felt that the manager was both rude a...
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Comment on agent fees
Fees were average
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By: Martin Humphreys
Sep 06, 2016
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Dear Vendor Thank you for your comments. Goodfellows takes customer satisfaction very seriously and I would like to look in to this in more detail so we can investigate as to how things unfortunately went wrong. If you can please provide me with some more information, I will investigate personally. Many thanks. Martin.humphreys@goodfellows.co.uk ...
Aug 30,2016
Minithumbup
Martin Humphreys
Ann Dickman
By:
Aug 30,2016
0 people found
this helpful
Well - what service ! A really great team. From the moment I walked in to ask them to take a look at our house, things felt right. Ann came and visited, and we were immediately so impressed with her professionalism that we cancelled the visit of another agent (whose response had been rather off-hand anyway). This was definitely not a straightforward sale, and Martin went absolutely out of his way to help both us and the buyer to achieve everything. The Stonecot Hill team don't have a weak lin...
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Comment on agent fees
Very fair, and very clearly explained.
Was this helpful? Yes
By: Mia
Sep 01, 2016
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Thank you for your kind comments ...
Aug 30,2016
Minithumbup
Martin Humphreys
Ann Dickman
By:
Aug 30,2016
0 people found
this helpful
Goodfellows by name and good fellows by nature: I have nothing but praise for the Goodfellows Stonecot Hill branch whose staff provided exemplary service throughout our time with them in selling a domestic property. From our first visit with Ann Dickman to our last meeting with Martin Humphreys we always received first class, professional advice. Their advice to use Premier Property Lawyers Ltd for online conveyancing was a good choice and made the whole procedure very easy and trouble-free. At ...
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Comment on agent fees
Very fair.
Was this helpful? Yes
Aug 18,2016
Minithumbup
Jodie Chamberlain
By:
Aug 18,2016
0 people found
this helpful
Jodie was a fantastic Agent. She suggested other properties in line with our taste when we noticed a home we liked on their website. Throughout the stages of placing offers she was brilliant, always in touch and really helpful. When our first offer on a home was not accepted she was first to suggest other properties and did so with a genuine hope of finding us our dream home. She would not waste our time, she listened to what we wanted and found it. She was always on time, polite and a real...
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Comment on agent fees
n/a
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By: mia
Aug 19, 2016
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Thank you for leaving us great feedback ...
Aug 11,2016
Minithumbup
Martin Humphreys
Ann Dickman
By:
Aug 11,2016
0 people found
this helpful
If it's a more personal service that your looking for then I would highly this branch of Goodfellows, Words can't express quite how grateful my family and I are with the help and support we received from Martin and his colleagues at the Stonecot Hill branch during our buying process. I truly believe they all went above and beyond to help us in many aspects far beyond what was required, nothing was ever too much trouble and everyone was more then willing to help at the drop of a hat. Its rare to ...
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Comment on agent fees
Fees are fine very competitive.
Was this helpful? Yes
By: Mia
Aug 12, 2016
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Thank you for leaving us great feedback. We are very delighted you were happy with our service ...
Jul 16,2016
Minithumbup
Ann Dickman
Olivia Blackstock
By:
Jul 16,2016
0 people found
this helpful
We are very pleased with our dealings with Goodfellows Sutton Branch. Excellent service and professionalism by Ann and Olivia. They were always ready to help and expain in depth what we didn't understand. It was a pleasure working with them from start to finish. They are highly recommended....
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Comment on agent fees
I bought a property using them.
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By: Mia
Jul 18, 2016
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Thank you for leaving us great feedback! ...
Jul 05,2016
Minithumbup
Jodie Chamberlain
By:
Jul 05,2016
0 people found
this helpful
I cannot thank Jodie enough for all her help during our difficult property search. She was in contact constantly and always kept us in the loop and worked hard to get us the property we wanted. Goodfellows have been an absolute pleasure to deal with, and the best agents we have used by far, and we have used many!!! I highly recommend Goodfellows at Stonecot Hill, and especially Jodie Chamberlain for her hard work, dedication, and just being a wonderful person and helping us through a very diffi...
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Comment on agent fees
Brilliant and very accomodating
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By: Mary
Jul 05, 2016
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Hi Tara, thank you so much for your wonderful review. We love to hear feedback and your praise for the branch, and for Jodie in particular, is very welcome! We are delighted that you were happy with our service and wish you all the best in your new home. ...
Jul 04,2016
Minithumbup
Jodie Chamberlain
By:
Jul 04,2016
0 people found
this helpful
Great agency! Special thanks to Jodie Chamberlain from Sutton - Stonecot Hill. She was very friendly and helpful from start to finish of our purchase on are new home in Modern. I would highly recommend a visit in to this stores branch if you are considering selling or buying a new home. A good team with knowledgable staff and again special thanks to Jodie's expertiseis....
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By: Mary
Jul 05, 2016
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Many thanks for taking the time to leave us a great review. We really appreciate your positive feedback and hope you enjoy your new home. ...
Mar 19,2014
Minithumbup
Ann Dickman
Martin Humphreys
By:
Mar 19,2014
1 people found
this helpful
Goodfellows have provided an outstanding level of service on the sale of our house. In spite of the challenges we faced, Martin was resolute in his determination to make sure we reached exchange. If we had used any other estate agent, not only would we not have achieved the best price for our property, but I am certain that the problems down the chain would not have been overcome. I would have no hesitation in recommending Goodfellows to anyone. I have already told my neighbours that if they mov...
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Areas covered
  • SM3
  • SM4
  • SM1
  • KT4
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 75% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £426,000
  • Max: £580,000

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 0 0 0 10 1 11 0 4 0
Jodie Chamberlain Jodie Chamberlain
12 reviews

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Martin Humphreys Martin Humphreys
7 reviews

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Ann Dickman Ann Dickman
12 reviews

About Ann No description set View full profile
Olivia Blackstock Olivia Blackstock
5 reviews

About Olivia No description set View full profile
Theresa Gale Theresa Gale
0 reviews

About Theresa No description set View full profile
Luis Gawler - upload your photo Luis Gawler
Weekend Negotiator
0 reviews

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Last updated at 9:44 AM 02/03/2017 by allAgents

Complaints Procedure

Goodfellows is a member of The Property Ombudsman Scheme (TPOS) and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints procedure in place.

The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers' satisfaction at branch level.

STAGE ONE - BRANCH MANAGER

Complaints should, in the first instance, be directed to the Manager of the estate agency branch you have been dealing with. They will endeavour to liaise with you quickly and resolve your complaint immediately, no later than 5 working days from first notification.

STAGE TWO - DIRECTOR

Should the local manager not be able to resolve your complaint to your satisfaction, you can refer the matter to the Sales or Lettings Director at head office who will respond within 7 working days from receipt.

STAGE THREE - MANAGING DIRECTOR

If, after you have dealt with the division director, you remain dissatisfied you may address your concerns, in writing, to the Managing Director. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.

The address to write to is:

Tracey-Anne Green,
c/o Goodfellows Estate Agents Limited,
10, The Axis Centre,
Cleeve Road,
Leatherhead,
SURREY,
KT22 7RD
Or email: tracey-anne.green@goodfellows.co.uk

STAGE FOUR - THE PROPERTY OMBUDSMAN

If you still remain dissatisfied with the outcome of your complaint after dealing with the Directors, and once you have received a Final Viewpoint letter from the Managing Director, you may approach the Property Ombudsman.

Details of how to contact the Property Ombudsman will be contained within the Final Viewpoint letter sent as the final response to your complaint. Information can also be found online atwww.tpos.co.uk.

you must make your complaint to the Property Ombudsman within 6 months of the date of our Final Viewpoint letter.
the Property Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received our Final Viewpoint letter.
the Property Ombudsman recommends paying any outstanding fees on a "without prejudice" basis to avoid late-payment charges and/or further action.
Last updated at 9:44 AM 02/03/2017 by allAgents

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