• Martin Humphreys
    Martin Humphreys
  • Ann Dickman
    Ann Dickman
  • Jodie Chamberlain
    Jodie Chamberlain
  • Olivia Blackstock
    Olivia Blackstock
  • Theresa Gale
    Theresa Gale
  • claim your profile
    Grant Preston
Stonecot Hill is ideally located between Sutton and Morden with its own high street of shops. It is good for easy access to London with bus, train and road links. Nearby Morden is on the Northern Line of the tube, and trains to Wimbledon will take you to the trams. Surrounded by open green spaces including St Georges Park, Sutton Common recreation ground - there are plenty of areas to enjoy the outdoors. Morden Park Sports ground is home to a cricket club, pitch and putt, paddling pool and pl Read full description...ayground. Education is well catered for by local primary and high schools, with a choice of state or independent schools.
Goodfellows

30 Stonecot Hill Sutton
Greater London
SM3 9HE

020 8335 3535

Nov 22,2016
Minithumbup
By:
Nov 22,2016
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Excellent service. Very welcoming and informative. Makes a pleasant change from some of the more abrasive hard-sell experiences I have had whilst looking for property in SW London and Surrey. Highly recommended....
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Oct 30,2016
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Oct 30,2016
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I've just bought my first house with Goodfellows. Everything went smoothly, the communication was great and it was pleasure to cooperate with them. All the staff was very helpful and keen solving any problems immediately. Definitely recommend....
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Comment on agent fees
Good
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By: Mia Robinson
Nov 01, 2016
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Thank you for the great feedback....
Oct 23,2016
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Oct 23,2016
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I would like to say a big big thank you to Jodie, who met us at most of our viewings, and was very accommodating. We had many requirements for the first house we were going to purchase, and she was extremely understanding. In fact she went above and beyond for all our needs, and searched the market for what we wanted. We couldn't thank her enough and would recommend Jodie to all new homebuyers....
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By: Mia
Oct 25, 2016
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Thank you for the great feedback we really do appreciate it....
Oct 14,2016
Minithumbup
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Oct 14,2016
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I recently used Goodfellows to purchase my first home. Being a first time buyer, I was looking for a state agent that could provide me high standard honest professional advice and find a property that suits my needs and budget. After registering with several state agents, Goodfellows managed to find a property within my budget. All staff members, specially Jodie, Olivia and Anna were very friendly and answered my several questions. I really appreciated their regular communication and up...
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Good
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By: Mia
Oct 14, 2016
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Thank you for the great feedback....
Oct 11,2016
Minithumbup
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Oct 11,2016
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I viewed a number of properties with Jodie during my search, she was friendly, helpful and most importantly honest. She understood my requirements and didn't bombard me with details for properties that she knew I wouldn't be interested in, which was quite refreshing. I wouldn't hesitate to recommend Jodie as an agent....
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n/a
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Oct 11,2016
Minithumbup
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Oct 11,2016
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Jodie was very helpful whilst I was looking for property, kept me up to date and organised viewings . She Definately is a person I would turn to again for help. Was very impressed with Goodfellows in general....
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By: Mia
Oct 18, 2016
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Oct 10,2016
Minithumbup
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Oct 10,2016
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The team at Stonecot Hill are very professional, helpful and know the area especially well. They had a good list of potential purchasers and sold the property exactly in line with their predictions. During the sale process they kept us involved and up-to date with events. As we were selling from a distance they handled all the local aspects with no extra charge. Their friendly service made the process simple and we could rely on them for everything we needed....
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Comment on agent fees
The fees were competitive and the "bonus deal" worked well
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By: Mia
Oct 12, 2016
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Thank you for the feedback, we are glad you have a easy transisition....
Oct 03,2016
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Oct 03,2016
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I have found Ann, Jodie, Olivia, Theresa and the team to be a breath of fresh air to deal with. Forget Purple Bricks saying they are an agent you can fall in love with. Ann and her team definatley make you feel this way. They have been so efficient with comunication and deal with you in such a friendly but professional manner. They have made selling my property very easy and with the selling literature and e-mail representation to a very high standard. I have used many agents over the years howe...
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Comment on agent fees
Very reasonable and inline with the market place. You might expect higher charges given the standard of material and service
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By: Mia
Oct 06, 2016
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We are glad you have had such a smooth experience and thank you for leaving us great feedback....
Sep 30,2016
Minithumbup
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Sep 30,2016
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What an amazing service Martin and Ann have given me, I couldn't have asked for more, how supportive they have been excellent communication and going far and beyond the call of duty I can't thank Martin and Ann enough, who where infact not even my agents Thank you so much for your kindness, truly you both couldn't have done more Many thanks...
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Comment on agent fees
I had no fee as this wasn't my agent just being part of the chain which infact meant part of a team, so so helpful and understanding Thank you
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By: Mia
Oct 06, 2016
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Thank you very much for taking the time to leave us feedback, we really appreciate it....
Sep 06,2016
Minithumbdown
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Sep 06,2016
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We chose this estate agent based on the very good sales pitch provided by the Branch Manager -particularly relating to customer service and after offer follow up. We were disappointed that we did not receive the customer service we expected. We also did not feel that the Estate agent was on our side but on the side of the buyer. They did not support us to get the best price and when we provided feedback directly relating to the lack of customer service we felt that the manager was both rude a...
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Comment on agent fees
Fees were average
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By: Martin Humphreys
Sep 06, 2016
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Dear Vendor Thank you for your comments. Goodfellows takes customer satisfaction very seriously and I would like to look in to this in more detail so we can investigate as to how things unfortunately went wrong. If you can please provide me with some more information, I will investigate personally. Many thanks. Martin.humphreys@goodfellows.co.uk....
Aug 30,2016
Minithumbup
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Aug 30,2016
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Well - what service ! A really great team. From the moment I walked in to ask them to take a look at our house, things felt right. Ann came and visited, and we were immediately so impressed with her professionalism that we cancelled the visit of another agent (whose response had been rather off-hand anyway). This was definitely not a straightforward sale, and Martin went absolutely out of his way to help both us and the buyer to achieve everything. The Stonecot Hill team don't have a weak lin...
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Comment on agent fees
Very fair, and very clearly explained.
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By: Mia
Sep 01, 2016
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Thank you for your kind comments....
Aug 30,2016
Minithumbup
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Aug 30,2016
0 people found
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Goodfellows by name and good fellows by nature: I have nothing but praise for the Goodfellows Stonecot Hill branch whose staff provided exemplary service throughout our time with them in selling a domestic property. From our first visit with Ann Dickman to our last meeting with Martin Humphreys we always received first class, professional advice. Their advice to use Premier Property Lawyers Ltd for online conveyancing was a good choice and made the whole procedure very easy and trouble-free. At ...
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Comment on agent fees
Very fair.
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Aug 18,2016
Minithumbup
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Aug 18,2016
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Jodie was a fantastic Agent. She suggested other properties in line with our taste when we noticed a home we liked on their website. Throughout the stages of placing offers she was brilliant, always in touch and really helpful. When our first offer on a home was not accepted she was first to suggest other properties and did so with a genuine hope of finding us our dream home. She would not waste our time, she listened to what we wanted and found it. She was always on time, polite and a real...
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n/a
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By: mia
Aug 19, 2016
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Aug 11,2016
Minithumbup
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Aug 11,2016
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If it's a more personal service that your looking for then I would highly this branch of Goodfellows, Words can't express quite how grateful my family and I are with the help and support we received from Martin and his colleagues at the Stonecot Hill branch during our buying process. I truly believe they all went above and beyond to help us in many aspects far beyond what was required, nothing was ever too much trouble and everyone was more then willing to help at the drop of a hat. Its rare to ...
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Comment on agent fees
Fees are fine very competitive.
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By: Mia
Aug 12, 2016
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Thank you for leaving us great feedback. We are very delighted you were happy with our service....
Jul 16,2016
Minithumbup
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Jul 16,2016
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We are very pleased with our dealings with Goodfellows Sutton Branch. Excellent service and professionalism by Ann and Olivia. They were always ready to help and expain in depth what we didn't understand. It was a pleasure working with them from start to finish. They are highly recommended....
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Comment on agent fees
I bought a property using them.
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By: Mia
Jul 18, 2016
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Thank you for leaving us great feedback!....
Jul 05,2016
Minithumbup
By:
Jul 05,2016
0 people found
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I cannot thank Jodie enough for all her help during our difficult property search. She was in contact constantly and always kept us in the loop and worked hard to get us the property we wanted. Goodfellows have been an absolute pleasure to deal with, and the best agents we have used by far, and we have used many!!! I highly recommend Goodfellows at Stonecot Hill, and especially Jodie Chamberlain for her hard work, dedication, and just being a wonderful person and helping us through a very diffi...
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Comment on agent fees
Brilliant and very accomodating
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By: Mary
Jul 05, 2016
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Hi Tara, thank you so much for your wonderful review. We love to hear feedback and your praise for the branch, and for Jodie in particular, is very welcome! We are delighted that you were happy with our service and wish you all the best in your new home.....
Jul 04,2016
Minithumbup
By:
Jul 04,2016
0 people found
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Great agency! Special thanks to Jodie Chamberlain from Sutton - Stonecot Hill. She was very friendly and helpful from start to finish of our purchase on are new home in Modern. I would highly recommend a visit in to this stores branch if you are considering selling or buying a new home. A good team with knowledgable staff and again special thanks to Jodie's expertiseis....
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By: Mary
Jul 05, 2016
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Many thanks for taking the time to leave us a great review. We really appreciate your positive feedback and hope you enjoy your new home.....
Mar 19,2014
Minithumbup
By:
Mar 19,2014
1 people found
this helpful
Goodfellows have provided an outstanding level of service on the sale of our house. In spite of the challenges we faced, Martin was resolute in his determination to make sure we reached exchange. If we had used any other estate agent, not only would we not have achieved the best price for our property, but I am certain that the problems down the chain would not have been overcome. I would have no hesitation in recommending Goodfellows to anyone. I have already told my neighbours that if they mov...
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Areas covered
  • SM3
  • SM4
  • SM1
  • KT4
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: ยฃ426,000
  • Max: ยฃ580,000

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 0 0 0 6 1 9 0 2 0
Martin Humphreys Martin Humphreys
7 reviews

About Martin No description set View full profile
Ann Dickman Ann Dickman
8 reviews

About Ann No description set View full profile
Jodie Chamberlain Jodie Chamberlain
9 reviews

About Jodie No description set View full profile
Olivia Blackstock Olivia Blackstock
2 reviews

About Olivia No description set View full profile
Theresa Gale Theresa Gale
0 reviews

About Theresa No description set View full profile
Grant Preston Grant Preston
0 reviews

About Grant No description set View full profile

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Last updated at 3:48 PM 06/05/2016 by allAgents

Complaints Procedure

All complaints are recorded at the time they are made and must be made to the member of the staff concerned.
If the complaint cannot be satisfied at this point the complaint should be made in writing to the Branch Manager or Director, a list can be made available by contacting the Company PA, Tracey-Anne Green by email: tracey-anne.green@goodfellows.co.uk or by telephone to 01372 738173 or in writing to the address stated below;
Tracey-Anne Green, c/o Goodfellows Estate Agents Limited, 10, The Axis Centre, Cleeve Road, Leatherhead, Surrey, KT22 7RD.
All written complaints will be acknowledged in writing either by postal letter or email within 3 working days and a proper investigation promptly undertaken.
A formal written outcome of this investigation will be sent to the Complainant within 15 working days.
If the complainant remains dissatisfied they can then pursue the complaint via the Managing Director, Mr Christopher Lines email: Christopher.lines@goodfellows.co.uk รขย€ย“ at the same address as above. This should provide the opportunity for a speedy, separate and detached review of the complaint by someone not directly involved in the transaction. Such a review will be sent to the Complainant within 15 working days.
Following the conclusion of the investigation a written statement expressing final views and including any offer made will be sent to the complainant. This will also explain how the matter can be referred to the Ombudsman, pointing out that any such referral must be made within 6 months.
If we do not hear from you further following our findings having been communicated either via email or by letter within a 28 day period, we will consider the complaint closed.
Please be aware that a complaint cannot be sent direct to the Ombudsman without first following the internal complaints procedure.
Last updated at 3:48 PM 06/05/2016 by allAgents

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