• Jodie Chamberlain
    Jodie Chamberlain
  • Martin Humphreys
    Martin Humphreys
  • Ann Dickman
    Ann Dickman
  • Olivia Blackstock
    Olivia Blackstock
  • Theresa Gale
    Theresa Gale
  • L H
    L H
  • claim your profile
    Luis Gawler
  • claim your profile
    Rosie Bolt
  • claim your profile
    Claire
Stonecot Hill is ideally located between Sutton and Morden with its own high street of shops. It is good for easy access to London with bus, train and road links. Nearby Morden is on the Northern Line of the tube, and trains to Wimbledon will take you to the trams. Surrounded by open green spaces including St Georges Park, Sutton Common recreation ground - there are plenty of areas to enjoy the outdoors. Morden Park Sports ground is home to a cricket club, pitch and putt, paddling pool and p Read full description...layground. Education is well catered for by local primary and high schools, with a choice of state or independent schools.
Goodfellows

30 Stonecot Hill Sutton
Greater London
SM3 9HE

020 8335 3535
www.goodfellows.co.uk

Properties for Sale
Properties to Rent

“ Selling... ”

Apr 09,2018
Minithumbup
Jodie Chamberlain
Ann Dickman
By: 'Andrea'
Apr 09,2018
0 people found
this helpful
Very pleased with the way the sale of my property was dealt with. All staff members were polite at all times. I loved the fact that I didn't have to show prospective clients around my property and was given appointment times in advance which ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Tracey-Anne Green
Apr 12, 2018
View all comments (1)
Thank you for taking the time to review our service. We at Goodfellows love to receive great reviews. ...

“ Looking for a property... ”

Apr 08,2018
Minithumbup
Claire
By: 'Claire'
Apr 08,2018
0 people found
this helpful
Went to good fellows as a buyer, good email updates would definitely recommend them, good responses when booking viewings via the internet....
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Was this helpful? Yes
Dec 28,2017
Minithumbup
Jodie Chamberlain
By: 'Nicola Downs'
Dec 28,2017
0 people found
this helpful
Jodie was very helpful while we were viewing different houses. As it was our first purchase she was always willing to help and answer any questions that we had. She is very apporchable and a reliable member of her team!...
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Was this helpful? Yes
Dec 23,2017
Minithumbup
Jodie Chamberlain
By: 'Ms Gilbert'
Dec 23,2017
0 people found
this helpful
Jodie is so lovely, helpful, efficient and very approachable. Because we felt so supported, this was one of the key reasons why my husband and I decided to purchase though Goodfellows Sutton. We are very happy with the ongoing communication with Jodie and she always ...
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Was this helpful? Yes
Dec 21,2017
Minithumbup
Jodie Chamberlain
By: 'Andre Ceresa'
Dec 21,2017
0 people found
this helpful
i have been very lucky over the past 6 months with Jodie,very professional and also no transparency ,and as regards to purchasing are forthcoming property it has gone very smooth indeed. Absolutely first class...
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Comment on agent fees
I am buying not selling so unfortunately cannot comment on Agents fees
Was this helpful? Yes
Dec 21,2017
Minithumbup
Jodie Chamberlain
Ann Dickman
By: 'Mrs Stanley'
Dec 21,2017
0 people found
this helpful
I have had exceptional service from Goodfellows at Stonecot Hill. Jodie and Ann have been excellent, guiding me and helping me through. Always keeping me updated by phone calls and emails. Also helping me with my paperwork. I cannot recommend them enough. Very happy with ...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 15,2017
Minithumbup
Jodie Chamberlain
Jodie Chamberlain
By: 'Neda saeedi'
Nov 15,2017
0 people found
this helpful
jodie was such a lovely person to be contact with. She was very efficient and helpful at all times. She made me feel very welcome and that she was on top of things....
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Was this helpful? Yes
May 28,2017
Minithumbup
Ann Dickman
Olivia Blackstock
By: 'Patricia Teasdale'
May 28,2017
0 people found
this helpful
What wonderful service we received from Goodfellows Stonecot Hill . Ann Dickman was superb and would always take the time to explain the procedure we were working through in order to sell the house. In the end it was a fairly difficult sale but Ann persevered ...
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Comment on agent fees
Reasonable.
Was this helpful? Yes
May 10,2017
Minithumbup
Jodie Chamberlain
Ann Dickman
By: 'Jaynair'
May 10,2017
0 people found
this helpful
Everyone in this office is absolutely exceptional and a pleasure to deal with.I dealt with Jodie mainly who showed us properties in the area, and alerted us to any new upcoming ones. However the other members of staff Like Ann and Olivia were just ...
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Was this helpful? Yes
By: Mia
May 15, 2017
View all comments (1)
Thank you very much for taking the time to leave us a great review ...
Mar 28,2017
Minithumbup
Ann Dickman
Olivia Blackstock
By: 'Andy Dines'
Mar 28,2017
0 people found
this helpful
After being let down by another agent who made me feel that I wasn't even involved in the process, I went to Goodfellows who were the complete opposite. Within 2 weeks I had offers and accepted one that was about what I had hoped for. Throughout, ...
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Comment on agent fees
Fees were agreed up front and were adhered to
Was this helpful? Yes
Mar 22,2017
Minithumbup
Jodie Chamberlain
By: 'Imran Shaikh'
Mar 22,2017
0 people found
this helpful
Many thanks Jodie for all the lovely effort in showing houses . I am pleased to say i found a house and would like to thank you for trying best in arranging viewings and doing follow ups....
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Was this helpful? Yes
By: Mia Robinson
Mar 24, 2017
View all comments (1)
Thank you for he great feedback ...
Mar 02,2017
Minithumbup
Olivia Blackstock
By: 'Lorna'
Mar 02,2017
0 people found
this helpful
viewed property's in lower morden via Olivia, who is So Very professional but more importantly.. probably the most polite person i've ever met...and i'm not easy to please! ..thank you Olivia for all your guidance and assistance...and putting up with me!..thanks again.....
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Was this helpful? Yes
By: Mia Robinson
Mar 02, 2017
View all comments (1)
Thank you for the great feedback, we really appreciate it ...
Feb 17,2017
Minithumbup
Ann Dickman
By: 'Dahlia'
Feb 17,2017
0 people found
this helpful
Selling my house with Goodfellows was stressfree! It was under offer within one week of being on the market and completion was less than 8 weeks later. Ann was always available to follow up enquiries and any issues were sorted out immediately....
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Comment on agent fees
Good
Was this helpful? Yes
By: Mia Robinson
Feb 17, 2017
View all comments (1)
Thank you for the great feedback ...
Jan 31,2017
Minithumbup
By: 'Esmeralda'
Jan 31,2017
0 people found
this helpful
I have recently sold and bought a property and Olivia and Jodie were excellent. They always help me with any query and extremely pleasant professionals. Also Ann was very helpful. I would certainly recommend them if you are planning to buy or sell.....
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Was this helpful? Yes
By: Tom
Jan 31, 2017
View all comments (1)
Thanks for the kind review, it is much appreciated! ...
Dec 05,2016
Minithumbup
Jodie Chamberlain
By: 'Michelle'
Dec 05,2016
0 people found
this helpful
We recently sold our property with Goodfellows in Stonecot Hill and generally the Team were good but Jodie stood out, she was always so efficient and speedy to respond and chase. Thank you! Michelle & Luke...
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Was this helpful? Yes
Nov 22,2016
Minithumbup
Olivia Blackstock
By: 'Eddy Rovers'
Nov 22,2016
0 people found
this helpful
Excellent service. Very welcoming and informative. Makes a pleasant change from some of the more abrasive hard-sell experiences I have had whilst looking for property in SW London and Surrey. Highly recommended....
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Was this helpful? Yes
Oct 30,2016
Minithumbup
Ann Dickman
Jodie Chamberlain
By: 'Angelika'
Oct 30,2016
0 people found
this helpful
I've just bought my first house with Goodfellows. Everything went smoothly, the communication was great and it was pleasure to cooperate with them. All the staff was very helpful and keen solving any problems immediately. Definitely recommend....
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Comment on agent fees
Good
Was this helpful? Yes
By: Mia Robinson
Nov 01, 2016
View all comments (1)
Thank you for the great feedback ...
Oct 23,2016
Minithumbup
Jodie Chamberlain
By: 'Jess'
Oct 23,2016
0 people found
this helpful
I would like to say a big big thank you to Jodie, who met us at most of our viewings, and was very accommodating. We had many requirements for the first house we were going to purchase, and she was extremely understanding. In fact she ...
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Was this helpful? Yes
By: Mia
Oct 25, 2016
View all comments (1)
Thank you for the great feedback we really do appreciate it ...
Oct 14,2016
Minithumbup
Jodie Chamberlain
By: 'Shrestha'
Oct 14,2016
0 people found
this helpful
I recently used Goodfellows to purchase my first home. Being a first time buyer, I was looking for a state agent that could provide me high standard honest professional advice and find a property that suits my needs and budget. After registering with several state ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Mia
Oct 14, 2016
View all comments (1)
Thank you for the great feedback ...
Oct 11,2016
Minithumbup
Jodie Chamberlain
By: 'S Lacey'
Oct 11,2016
0 people found
this helpful
I viewed a number of properties with Jodie during my search, she was friendly, helpful and most importantly honest. She understood my requirements and didn't bombard me with details for properties that she knew I wouldn't be interested in, which was quite refreshing. I wouldn't ...
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Comment on agent fees
n/a
Was this helpful? Yes
Oct 11,2016
Minithumbup
Jodie Chamberlain
By: 'Nancy'
Oct 11,2016
0 people found
this helpful
Jodie was very helpful whilst I was looking for property, kept me up to date and organised viewings . She Definately is a person I would turn to again for help. Was very impressed with Goodfellows in general....
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Was this helpful? Yes
By: Mia
Oct 18, 2016
View all comments (1)
Thank you for the great feedback ...
Oct 10,2016
Minithumbup
By: 'Paul and Barry'
Oct 10,2016
0 people found
this helpful
The team at Stonecot Hill are very professional, helpful and know the area especially well. They had a good list of potential purchasers and sold the property exactly in line with their predictions. During the sale process they kept us involved and up-to date with ...
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Comment on agent fees
The fees were competitive and the "bonus deal" worked well
Was this helpful? Yes
By: Mia
Oct 12, 2016
View all comments (1)
Thank you for the feedback, we are glad you have a easy transisition ...
Oct 03,2016
Minithumbup
Ann Dickman
Jodie Chamberlain
By: 'Gary Edwards'
Oct 03,2016
0 people found
this helpful
I have found Ann, Jodie, Olivia, Theresa and the team to be a breath of fresh air to deal with. Forget Purple Bricks saying they are an agent you can fall in love with. Ann and her team definatley make you feel this way. They ...
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Comment on agent fees
Very reasonable and inline with the market place. You might expect higher charges given the standard of material and service
Was this helpful? Yes
By: Mia
Oct 06, 2016
View all comments (1)
We are glad you have had such a smooth experience and thank you for leaving us great feedback ...
Sep 30,2016
Minithumbup
Martin Humphreys
Ann Dickman
By: 'Katie smith'
Sep 30,2016
0 people found
this helpful
What an amazing service Martin and Ann have given me, I couldn't have asked for more, how supportive they have been excellent communication and going far and beyond the call of duty I can't thank Martin and Ann enough, who where infact not even my ...
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Comment on agent fees
I had no fee as this wasn't my agent just being part of the chain which infact meant part of a team, so so helpful and understanding Thank you
Was this helpful? Yes
By: Mia
Oct 06, 2016
View all comments (1)
Thank you very much for taking the time to leave us feedback, we really appreciate it ...
Sep 06,2016
Minithumbdown
By: 'Disappointed'
Sep 06,2016
0 people found
this helpful
We chose this estate agent based on the very good sales pitch provided by the Branch Manager -particularly relating to customer service and after offer follow up. We were disappointed that we did not receive the customer service we expected. We also did not feel ...
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Comment on agent fees
Fees were average
Was this helpful? Yes
By: Martin Humphreys
Sep 06, 2016
View all comments (1)
Dear Vendor Thank you for your comments. Goodfellows takes customer satisfaction very seriously and I would like to look in to this in more detail so we can investigate as to how things unfortunately went wrong. If you can please provide me with some more information, I will investigate personally. Many thanks. Martin.humphreys@goodfellows.co.uk ...
Aug 30,2016
Minithumbup
Martin Humphreys
Ann Dickman
By: 'Mike P'
Aug 30,2016
0 people found
this helpful
Well - what service ! A really great team. From the moment I walked in to ask them to take a look at our house, things felt right. Ann came and visited, and we were immediately so impressed with her professionalism that we cancelled the visit ...
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Comment on agent fees
Very fair, and very clearly explained.
Was this helpful? Yes
By: Mia
Sep 01, 2016
View all comments (1)
Thank you for your kind comments ...
Aug 30,2016
Minithumbup
Martin Humphreys
Ann Dickman
By: 'Will T'
Aug 30,2016
0 people found
this helpful
Goodfellows by name and good fellows by nature: I have nothing but praise for the Goodfellows Stonecot Hill branch whose staff provided exemplary service throughout our time with them in selling a domestic property. From our first visit with Ann Dickman to our last meeting ...
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Comment on agent fees
Very fair.
Was this helpful? Yes
Aug 18,2016
Minithumbup
Jodie Chamberlain
By: 'E Lauchlan'
Aug 18,2016
0 people found
this helpful
Jodie was a fantastic Agent. She suggested other properties in line with our taste when we noticed a home we liked on their website. Throughout the stages of placing offers she was brilliant, always in touch and really helpful. When our first offer on a ...
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Comment on agent fees
n/a
Was this helpful? Yes
By: mia
Aug 19, 2016
View all comments (1)
Thank you for leaving us great feedback ...
Aug 11,2016
Minithumbup
Martin Humphreys
Ann Dickman
By: 'Natalie Burman'
Aug 11,2016
0 people found
this helpful
If it's a more personal service that your looking for then I would highly this branch of Goodfellows, Words can't express quite how grateful my family and I are with the help and support we received from Martin and his colleagues at the Stonecot Hill ...
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Comment on agent fees
Fees are fine very competitive.
Was this helpful? Yes
By: Mia
Aug 12, 2016
View all comments (1)
Thank you for leaving us great feedback. We are very delighted you were happy with our service ...
Jul 16,2016
Minithumbup
Ann Dickman
Olivia Blackstock
By: 'Madonna'
Jul 16,2016
0 people found
this helpful
We are very pleased with our dealings with Goodfellows Sutton Branch. Excellent service and professionalism by Ann and Olivia. They were always ready to help and expain in depth what we didn't understand. It was a pleasure working with them from start to finish. They ...
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Comment on agent fees
I bought a property using them.
Was this helpful? Yes
By: Mia
Jul 18, 2016
View all comments (1)
Thank you for leaving us great feedback! ...
Areas covered
  • SM3
  • SM4
  • SM1
  • KT4
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 78% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £426,000
  • Max: £580,000

Letting No data

NAEA ARLA TPOS TDS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1 0 0 0 12 1 14 0 5 0
Jodie Chamberlain Jodie Chamberlain
18 reviews

About Jodie No description set View full profile
Martin Humphreys Martin Humphreys
7 reviews

About Martin No description set View full profile
Ann Dickman Ann Dickman
Branch Manager
14 reviews

About Ann No description set View full profile
Olivia Blackstock Olivia Blackstock
5 reviews

About Olivia No description set View full profile
Theresa Gale Theresa Gale
0 reviews

About Theresa No description set View full profile
L H L H
0 reviews

About L No description set View full profile
Luis Gawler Luis Gawler
Negotiator
0 reviews

About Luis No description set View full profile
Rosie Bolt Rosie Bolt
.
0 reviews

About Rosie No description set View full profile
Claire Claire
1 reviews

About Claire No description set View full profile

Fees

Tenant fees - https://www.goodfellows.co.uk/renting-property-in-surrey-and-london/tenants-fees

Landlord fees - https://www.goodfellows.co.uk/landlord/letting-fees
Last updated at 4:12 PM 08/11/2017 by allAgents

Complaints Procedure

Goodfellows is a member of The Property Ombudsman Scheme (TPOS) and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints procedure in place.
The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers' satisfaction at branch level.
Stage One - Branch Manager
Complaints should, in the first instance, be directed to the Manager of the estate agency branch you have been dealing with. They will endeavour to liaise with you quickly and resolve your complaint immediately, no later than 5 working days from first notification.
Stage Two - Director
Should the local manager not be able to resolve your complaint to your satisfaction, you can refer the matter to the Sales or Lettings Director at head office. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
Stage Three - Managing Director
If, after you have dealt with the division director, you remain dissatisfied you may address your concerns, in writing, to the Managing Director. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
The address to write to is:
Tracey-Anne Green,
c/o Goodfellows Estate Agents Limited,
10, The Axis Centre,
Cleeve Road,
Leatherhead,
SURREY,
KT22 7RD
Or email: tracey-anne.green@goodfellows.co.uk

Stage Four - The Property Ombudsman
If you still remain dissatisfied with the outcome of your complaint after dealing with the Directors, and once you have received a Final Viewpoint letter from the Managing Director, you may approach the Property Ombudsman.
The Property Ombudsman
Milford House, 43 - 55 Milford Street, Salisbury, Wiltshire, SP1 2BP
Tel: 01722 333 306
Email: admin@tpos.co.uk

Details of how to contact the Property Ombudsman will be contained within the Final Viewpoint letter sent as the final response to your complaint. Information can also be found online at www.tpos.co.uk.
- You must make your complaint to the Property Ombudsman within 12 months of the date of our Final Viewpoint letter.
- The Property Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received our Final Viewpoint letter.
- The Property Ombudsman recommends paying any outstanding fees on a "without prejudice" basis to avoid late-payment charges and/or further action.
Please be aware that a complaint cannot be sent direct to the Ombudsman without first following the internal complaints procedure.
Last updated at 4:12 PM 08/11/2017 by allAgents

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Branch - Stonecot Hill, Sutton, SM3