Goodfellows
4.8/5, 1441 reviews
96% recommended
93% sales valuation accuracy
99% sales fee satisfaction
93% lettings valuation accuracy
91% lettings fee satisfaction



Property Features

Goodfellows has grown, since 1990, from a single office estate agency into a network of closely linked branches established as one of Surrey's premier estate agency and financial services groups. show more Goodfellows has grown, since 1990, from a single office estate agency into a network of closely linked branches established as one of Surrey's premier estate agency and financial services groups.
Goodfellows - Click to Visit Our Website

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 93% 99% £24,000 £52,500,000
Lettings 93% 91% £650 £3,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
341 9 692 25 190 5 117 7 48 7
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS TDS My deposits scheme
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“Disrespectful and incompetent, refusing not to remove my contact details....”

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Jan 09,2024
Minithumbdown
By: 'Mark'
Jan 09,2024
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Sold a property thru Goodfellows as Executor of a Will. Once sale complete the Lettings department consistently and regularly phoned to gain business to let out the property sold. Explained the first few times their mistake but the calls simply don't stop. The insensitive Lettings ...
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“Excellent from beginning to end. Joel was fan......”

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Jan 03,2024
Minithumbup
Joel
Sarah
By: 'Anne & Andrea'
Jan 03,2024
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Excellent from beginning to end. Joel was fantastic at responding to every communication promptly and chased the seller/solicitor whenever an issue arose or when things were moving too slowly. Due to Joel's professionalism and supportive nature I felt that the buying process was much ...
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“Joel and the team worked on a complex transac......”

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Dec 11,2023
Minithumbup
Joel
By: 'PL'
Dec 11,2023
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Joel and the team worked on a complex transaction and managed the chain expertly...
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“Excellent Service...”

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Dec 08,2023
Minithumbup
Joel
By: 'Mrs Sutton'
Dec 08,2023
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Excellent service although the price was over estimated at the beginning but once it was reduced we had 3 offers the same day....
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“Exceptional Service from Goodfellows Estate Agent...”

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Nov 02,2023
Minithumbup
By: 'Narendra'
Nov 02,2023
0 people found
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I recently had the pleasure of working with Goodfellows Estate Agent at Morden to find tenants for my property, and I must say, their service exceeded my expectations. From the moment I engaged with them, I was impressed by their professionalism, efficiency, and dedication to ...
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“A credit to your agency!...”

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Oct 31,2023
Minithumbup
Sarah
By: 'Karen'
Oct 31,2023
0 people found
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Sarah was amazing and kept us up to date whether it was good or bad news on a very stressful, long and difficult sale. She managed to help find many solutions during the sale and we can’t thank her enough for her support and ...
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“Buy House - Reece and Martiin...”

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Oct 14,2023
Minithumbup
Reece
By: 'Tracy'
Oct 14,2023
0 people found
this helpful
Buy House Reece and Martin are great and very helpful. They provided a very professional advice and immediate assistance to complete the long process. I cannot believe that I can get the key of the property without their help! I highly recommend Reece and their ...
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“Sara was amazing...”

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Sep 21,2023
Minithumbup
Sarah
By: 'ELiz'
Sep 21,2023
0 people found
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Sara was amazing, as a first time buyer you need to feel like the agency is covering your back and definitely Sara was honest, and always answer my emails quickly. The process took time but for external reasons....
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“Goodfellows were a fantastic estate agent to ......”

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Aug 31,2023
Minithumbup
Joel
By: 'Rob'
Aug 31,2023
0 people found
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Goodfellows were a fantastic estate agent to have recently dealt with. As a first time buyer, they helped us through the process and communication with Joel and Martin was fast and clear. They had both interests of seller and buyer, which hugely helped with our ...
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“Following on from an earlier review about a b......”

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Aug 18,2023
Minithumbup
By: 'DAVID'
Aug 18,2023
0 people found
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Following on from an earlier review about a board mistakenly put up outside the wrong property, I wanted to confirm that it was indeed a mistake by my company and not Goodfellows. They informed me of our mans mistake and I called our guy to ...
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“We recently bought our house through Goodfell......”

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Aug 07,2023
Minithumbup
Sarah
By: 'Shahed'
Aug 07,2023
0 people found
this helpful
We recently bought our house through Goodfellows Carshalton Beeches. We viewed the property with Sarah Pine who was very friendly; gave sufficient time to explore the property and answered all queries to the best of her knowledge. The process from acceptance of offer was very ...
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“Great support and service right the way throu......”

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Aug 04,2023
Minithumbup
Sarah
By: 'Helen Mackinlay'
Aug 04,2023
0 people found
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Great support and service right the way through the process. We are very grateful for the help and would definitely use Goodfellows Carshalton again. Sarah is a star....
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“We would like to thank Goodfellows, you and y......”

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Jun 13,2023
Minithumbup
By: 'Robert and Brenda Andrews'
Jun 13,2023
0 people found
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We would like to thank Goodfellows, you and your team for the smooth and professional sale of our property. I would especially like to sing the praises of Amanda Smith. Amanda has very good communication skills and kept us updated at every level. There was ...
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“I have just sold my property through Goodfell & rate them 10/10...”

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May 09,2023
Minithumbup
Ellie
By: 'John Di'
May 09,2023
0 people found
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I have just sold my property through Goodfellows estate agent and received a 1st class service. My agent who dealt with my sale was Ellie Darby & without her this sale would never have happened. The most impressive part of her service was her determination to ...
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“She is excellent...”

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Apr 24,2023
Minithumbup
Sarah
By: 'Katsutoshi Shimizu'
Apr 24,2023
0 people found
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In a market turmoil, it was a long and difficult process. She was always very kind, patient and customer oriented. I am very happy with her....
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“We had the best experience with Joel Smith as he ......”

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Apr 20,2023
Minithumbup
Joel
By: 'Ioanna'
Apr 20,2023
0 people found
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We had the best experience with Joel Smith as he helped us find the perfect flat, communication was excellent and everything completed on time. I would definitely recommend him and use for my next home purchase....
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“We are so pleased we chose to go with Goodfel......”

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Apr 03,2023
Minithumbup
Joel
By: 'lee david wilding'
Apr 03,2023
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We are so pleased we chose to go with Goodfellows to sell our house .Although it was not all smooth sailing as our chain broke twice we still managed to buy our new house by the sea . Joel was brilliant and supportive during the whole ...
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“Quick and all the staff were very helpful ran......”

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Mar 19,2023
Minithumbup
Ellie
By: 'Sandy'
Mar 19,2023
0 people found
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Quick and all the staff were very helpful rang if they had any updates or to forward any information to me. Would use again ....
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“Supported us through a long processes due to ......”

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Mar 03,2023
Minithumbup
By: 'Anna'
Mar 03,2023
0 people found
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Supported us through a long processes due to our buyer. A great team that is always there to help you....
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“I bought my first home with Goodfellows and w......”

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Mar 02,2023
Minithumbup
By: 'Maggie'
Mar 02,2023
0 people found
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I bought my first home with Goodfellows and with Amanda as my estate agent. She was excellent, helpful, supportive and always able to sort problems out and keep things moving through a challenging sale experience. I would recommend her very highly to anyone buying a ...
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“Sale of house...”

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Mar 02,2023
Minithumbup
Joel
By: 'Sue & Derek'
Mar 02,2023
0 people found
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It was so lovely to deal with friendly, cheerful staff, even though at times there were difficulties caused by one of the solicitors!!!! But Lee and Joel dealt with the problems and we completed. They were always contactable and Joel was always completely on top ...
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“Khadeja was very helpful, our appointment was......”

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Feb 08,2023
Minithumbup
By: 'Mark W'
Feb 08,2023
0 people found
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Khadeja was very helpful, our appointment was arranged very promptly, offer taken care of very quickly and accepted the next day. The whole process felt very quick, efficient and seamless....
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“I sold my house in Raynes Park through Goodfe......”

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Jan 16,2023
Minithumbup
By: 'Steve'
Jan 16,2023
0 people found
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I sold my house in Raynes Park through Goodfellows. Amanda Smith was my go-to person there and she was extremely helpful, knowledgeable and professional throughout the process. The communication was also very good. I would absolutely recommend Amanda and Goodfellows to anyone....
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“Selling a home is highly important landmark i......”

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Jan 13,2023
Minithumbup
Ellie
By: 'Zasia Arit'
Jan 13,2023
0 people found
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Selling a home is highly important landmark in anyone's life, and recognised as also being one of the most stressful. When my sister, and only close relative was suddenly and severely injured overnight, in hospital, I found I had to sell her home and needed ...
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“Sale of Much Loved Family Home...”

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Dec 31,2022
Minithumbup
Ellie
By: 'Sue'
Dec 31,2022
0 people found
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After selling my late Fathers property, during what was a particularly difficult time for me, I cannot thank Sam Bedford and her team enough for their support, guidance and all their hard work they put in to securing the right sale of the property, at ...
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“The sale of a very tired property...”

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Nov 14,2022
Minithumbup
Sarah
By: 'Chris Nutting'
Nov 14,2022
0 people found
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I sold a property through Goodfellows, Carshalton Beeches as a Power of Attorney for an elderly gentleman. I had a very good service from Lee and Maria throughout the sale process but it is Sarah who needs a special mention. The property was not in ...
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“Katharine The Great...”

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Oct 25,2022
Minithumbup
By: 'David'
Oct 25,2022
0 people found
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From the very start of the purchase process for our property, Katharine was a source of great help, knowledge and understanding. A first class job and throughly recommended....
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“Estate AgentsEstate agent stereotypes exist ......”

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Oct 01,2022
Minithumbup
Stefan
By: 'CPM'
Oct 01,2022
0 people found
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Estate Agents Estate agent stereotypes exist for a reason, many of the agents we looked at when trying to sell our property fell into this category. Then we found Goodfellows. The team at Goodfellows Cheam, Stefan, Sabrina, and Lorraine were fantastic throughout the whole process ...
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“Joel Smith was one off the best and most prof......”

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Sep 30,2022
Minithumbup
Joel
By: 'Moishe'
Sep 30,2022
0 people found
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Joel Smith was one off the best and most professional agent I've ever dealt, was always there to help at every step of the way,...
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“Very good agents....”

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Sep 26,2022
Minithumbup
Ellie
By: 'terence'
Sep 26,2022
0 people found
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Very good agents. Kept unto date at all points of a difficult sale as it involved the extension of a lease which was not straightforward. All staff were attentive and helpful, with a particular mention to Omar who kept me uptown date throughout. I wouldn't ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Goodfellows is a member of The Property Ombudsman Scheme (TPOS) and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints procedure in place.
The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers' satisfaction at branch level.
Stage One - Branch Manager
Complaints should, in the first instance, be directed to the Manager of the estate agency branch you have been dealing with. They will endeavour to liaise with you quickly and resolve your complaint immediately, no later than 5 working days from first notification.
Stage Two - Director
Should the local manager not be able to resolve your complaint to your satisfaction, you can refer the matter to the Sales or Lettings Director at head office. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
Stage Three - Managing Director
If, after you have dealt with the division director, you remain dissatisfied you may address your concerns, in writing, to the Managing Director. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
The address to write to is:
Tracey-Anne Green,
c/o Goodfellows Estate Agents Limited,
10, The Axis Centre,
Cleeve Road,
Leatherhead,
SURREY,
KT22 7RD
Or email: [email protected]

Stage Four - The Property Ombudsman
If you still remain dissatisfied with the outcome of your complaint after dealing with the Directors, and once you have received a Final Viewpoint letter from the Managing Director, you may approach the Property Ombudsman.
The Property Ombudsman
Milford House, 43 - 55 Milford Street, Salisbury, Wiltshire, SP1 2BP
Tel: 01722 333 306
Email: [email protected]

Details of how to contact the Property Ombudsman will be contained within the Final Viewpoint letter sent as the final response to your complaint. Information can also be found online at www.tpos.co.uk.
- You must make your complaint to the Property Ombudsman within 12 months of the date of our Final Viewpoint letter.
- The Property Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received our Final Viewpoint letter.
- The Property Ombudsman recommends paying any outstanding fees on a "without prejudice" basis to avoid late-payment charges and/or further action.
Please be aware that a complaint cannot be sent direct to the Ombudsman without first following the internal complaints procedure.
Last updated at 4:10 PM 08/11/2017 by allAgents

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