• John Quick
    John Quick
  • claim your profile
    Martin Humphreys
  • Fugen Gokcol
    Fugen Gokcol
  • Tracy Bowler
    Tracy Bowler
  • David Mitchel
    David Mitchel
  • Tom Farag
    Tom Farag
  • Sabrina Rosenow
    Sabrina Rosenow
  • claim your profile
    Lesley Hancock
Raynes Park, SW20, is located only 8 miles from central London and has numerous open spaces and an historic woodland. With open spaces for cycling, walking and fishing, Cannon Hill Common has something for everyone. It has easy access to London with bus, train and road links. Rail times to London Waterloo take as little as 23 minutes. Other stations can be reached via Clapham Junction. Popular with commuters and young families, Raynes Park high street is full of individual shops as well as h Read full description...igh street names such as Waitrose and Starbucks. There is an annual My Raynes Park Festival which is a two week long event organised by the local church communities, celebrating arts, sports, theatre, comedy and film. Education is well catered for and high sought after, with local primary and high schools, with a choice of state or independent schools.
Goodfellows

44 Coombe Lane Raynes Park, London
Greater London
SW20 0LA

020 8946 6511
Jun 23,2017
Minithumbup
Tracy Bowler
David Mitchel
By:
Jun 23,2017
0 people found
this helpful
I first spoke to David who was extremely helpful. I then met Tracy at the property and she has been the consummate professional agent. She has explained the fees to me clearly and has always got straight back to me when I've needed to ask anything. She is friendly, approachable and very helpful. A real asset to the company....
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Comment on agent fees
Fantastic compared to all the others. Much more fair.
Was this helpful? Yes
Jun 21,2017
Minithumbup
Tracy Bowler
By:
Jun 21,2017
0 people found
this helpful
Tracy was responsive and certainly on point, by recommending a rental that exceeded expectations. This saved lots of time looking a places on line. Great fun through the process with a great deal of honesty showing up, in the way that she operates. Big thumb up.. Would highly recommend and revisit in the future, with Good fellows and Tracy....
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Comment on agent fees
good
Was this helpful? Yes
Jun 14,2017
Minithumbup
Tracy Bowler
By:
Jun 14,2017
0 people found
this helpful
Excellent service: speedy, informative, efficient. Tracy has been helpful and friendly throughout, and always available to deal with queries. Thoroughly professional....
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Comment on agent fees
Reasonable.
Was this helpful? Yes
Jun 13,2017
Minithumbup
Tracy Bowler
David Mitchel
By:
Jun 13,2017
0 people found
this helpful
Great staff, easy process, excellent communication at all times which is really what you need when doing something like moving house. The team has been spot on with everything. Zero complaints, very happy....
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Comment on agent fees
Normal I presume, no different to anywhere else so I'd say fair.
Was this helpful? Yes
Jun 05,2017
Minithumbup
Tracy Bowler
By:
Jun 05,2017
0 people found
this helpful
I had the great pleasure of meeting Tracy and having her find me an amazing tenant for my property. Tracy made the process extremely easy and was very helpful and for which I am grateful....
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Comment on agent fees
well worth it.
Was this helpful? Yes
Jun 02,2017
Minithumbup
Tracy Bowler
David Mitchel
By:
Jun 02,2017
0 people found
this helpful
Tracy was exceptional. I just moved to the Uk and not only was I looking for a property, I was also highly in demand of advice and suggestions. Tracy provided both with dedication, smile and energy. She intuitively understood what type of property I was after and helped me getting the landlord agreement which was not easy as I just arrived in the Uk and had no previous reference. David was tremendously helpful to get me through all papers that I no clue they existed before having to sign them. T...
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Was this helpful? Yes
May 27,2017
Minithumbup
John Quick
By:
May 27,2017
0 people found
this helpful
His calming voice had is relaxed through the whole process! He always gave good advice. Got the job done. Goodfellows on the whole were accurate with the valuation....
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Comment on agent fees
They were competitive.
Was this helpful? Yes
May 25,2017
Minithumbup
Tracy Bowler
By:
May 25,2017
0 people found
this helpful
Tracy showed me the flat and went above and beyond to assist with everything, till completion of the contract. I am very grateful for all she's done. Thanks for all the others in the agency as well....
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Comment on agent fees
The fees were reasonable.
Was this helpful? Yes
May 22,2017
Minithumbup
Tracy Bowler
By:
May 22,2017
0 people found
this helpful
As an international student I was worried about renting a flat since most of my international friends used to get rejected and had a trouble getting a flat. Thanks to Goodfellows agent and Tracy, from veiwing a property to payment, everything has worked so well. I'm very happy to meet Goodfellows agent and Tracy....
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Was this helpful? Yes
May 09,2017
Minithumbup
Tracy Bowler
By:
May 09,2017
0 people found
this helpful
I would like to thank Tracy so much for helping me finding the perfect flat for me. I am so happy she is an amazing lady who is thoughtful kind and extremely helpful. Tracy is so easy to communicate to and always strives to ensure her clients are happy, she is very thorough and I would defitnately use her service again. Thank you...
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Comment on agent fees
Good would of been happy with discount
Was this helpful? Yes
By: Mia
May 15, 2017
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Thank you for the kind feedback ...
Apr 30,2017
Minithumbup
Tracy Bowler
By:
Apr 30,2017
0 people found
this helpful
Tracy was very helpful with the process of securing our new home. She was always there when I need any support. She helped us get the deal for our money....
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Comment on agent fees
Expensive but part of the process
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By: tracey-anne green
May 04, 2017
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Thank you for taking the time to review our service ...
Apr 27,2017
Minithumbup
Tracy Bowler
By:
Apr 27,2017
0 people found
this helpful
Tracy helped us find our new flat and has been friendly, approachable, knowledgeable and responsive to all of our requests. She went beyond the call of duty to help us in this process. Would heartily recommend...
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Was this helpful? Yes
By: tracey-anne green
Apr 27, 2017
View all comments (1)
Thank you for taking the time to review our service ...
Apr 14,2017
Minithumbup
Tracy Bowler
David Mitchel
By:
Apr 14,2017
0 people found
this helpful
Tracy is great, she is very organised, very friendly and always follows things up and she really works on your behalf to get you your property and is always pleasant with it....
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Comment on agent fees
Fine.
Was this helpful? Yes
By: Mia Robinson
Apr 20, 2017
View all comments (1)
Thanks for the great feedback ...
Apr 10,2017
Minithumbup
Tracy Bowler
By:
Apr 10,2017
0 people found
this helpful
Good service, very accommodating. I am moving to London from quite far away. However, I did the see the flat in person. I rang Tracy abd everything was sorted with relative ease....
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Comment on agent fees
Pricey side
Was this helpful? Yes
By: Mia
May 15, 2017
View all comments (1)
Thank you for taking the time to review our service ...
Apr 06,2017
Minithumbup
Tracy Bowler
By:
Apr 06,2017
0 people found
this helpful
Tracy has been fantastic thorough out our move from start to the end.She was so sufficient and helped us great deal with certain things.we couldn't have asked for better person....
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Was this helpful? Yes
By: Mia Robinson
Apr 20, 2017
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Thank you for kind comments ...
Apr 04,2017
Minithumbup
Tracy Bowler
By:
Apr 04,2017
0 people found
this helpful
Tracy went above and beyond to help us with everything we could have asked of her. She has been thoughtful and professional throughout....
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Comment on agent fees
The fees are on the higher end of what you would expect to pay in London but the level service is reflected in that.
Was this helpful? Yes
By: Tom
Apr 05, 2017
View all comments (1)
Thanks for the feedback! ...
Mar 24,2017
Minithumbup
Tracy Bowler
By:
Mar 24,2017
0 people found
this helpful
Fantastic, very nice and helpfull, always answers any questions promptly when messaged and gets things done straight away. Best agent Iv ever dealt with by far!...
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Comment on agent fees
Fair because of high service.
Was this helpful? Yes
By: Mia Robinson
Mar 24, 2017
View all comments (1)
Thank you for the feedback ...
Mar 22,2017
Minithumbup
Tracy Bowler
By:
Mar 22,2017
0 people found
this helpful
I have very positive experience from choosing a Goodfellos Estate agents as I have only been greeted with very pleasant manner and warm welcoming staff. A helpful service specially from Tracy. I would recommend the agency to my friends....
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Comment on agent fees
very good service
Was this helpful? Yes
By: Tom
Mar 28, 2017
View all comments (1)
Thanks for the feedback! ...
Mar 20,2017
Minithumbup
Tracy Bowler
By:
Mar 20,2017
0 people found
this helpful
Tracy was punctual to the viewing and very helpful and was very clear with the fees and how things would proceed. Thanks to Tracy, the turnaround was speedy and efficient and allowed us to move in good time....
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Comment on agent fees
I think in general that fees are high but that's not a reflection on the agent, just the market in general
Was this helpful? Yes
By: Tom
Mar 21, 2017
View all comments (1)
Thanks for the feedback! ...
Mar 20,2017
Minithumbup
Tracy Bowler
By:
Mar 20,2017
0 people found
this helpful
Tracy was really helpful throughout the process. She answered all my questions promptly and concisely which ensured everything went to plan....
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Was this helpful? Yes
By: Tom
Mar 21, 2017
View all comments (1)
Thanks for your feedback! ...
Mar 17,2017
Minithumbup
Tracy Bowler
By:
Mar 17,2017
0 people found
this helpful
Tracy has been a great help finding a new tenant for my property, always updating me with how viewing when and feed back. I found Tracy very helpful and a pleasure to deal with, making the transaction very easy from old tenant to new. the service Tracy gives is first class and very professional would recommend to Friend and other people looking to rent they property....
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Comment on agent fees
the service was first class and very professional would recommend to Friend and other people looking to rent they property
Was this helpful? Yes
By: Tom
Mar 21, 2017
View all comments (1)
Thank you for the kind review! ...
Mar 15,2017
Minithumbup
Tracy Bowler
By:
Mar 15,2017
0 people found
this helpful
Tracey handled my viewing and the whole application process in a very professional & positive manner. She is friendly and articulate and very knowledgeable about what she sells. She is passionate about customer service and puts the clients needs first. Tracy has excellent communication skills and I really appreciated how she kept me updated with the progress of my application throughout the process. Well done Goodfellows you have a great member of staff whom you should be proud of....
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Comment on agent fees
Bit steep but i guess it covers everything
Was this helpful? Yes
Mar 01,2017
Minithumbup
David Mitchel
Tracy Bowler
By:
Mar 01,2017
0 people found
this helpful
They were very efficient and informative , answering questions fully and in a friendly manner. Tracey and David were both easily approachable and always remained in a good humour even when problems arose.t...
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Comment on agent fees
the fees were reasonable.
Was this helpful? Yes
By: Tom
Mar 01, 2017
View all comments (1)
Thanks for the review! ...
Feb 24,2017
Minithumbup
Tracy Bowler
By:
Feb 24,2017
0 people found
this helpful
Tracey did an excellent job in finding a tenant for our flat and is always quick to get back to you and generally a pleasure to deal with....
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Was this helpful? Yes
By: Mia Robinson
Feb 27, 2017
View all comments (1)
Thank you very much for the feedback ...
Feb 20,2017
Minithumbup
Tracy Bowler
By:
Feb 20,2017
0 people found
this helpful
Have dealt with quite a few letting agencies and agents, and can say that Tracy Bowler was a pleasure to deal with. Personable, efficient and confident in what she does - the whole process made us feel that we were in good hands. The Raynes Park office felt friendly and had a happy atmosphere, as though everyone enjoyed working with each other. Thanks Tracy!!...
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Comment on agent fees
Agent's fees much better than other agencies we've dealt with.
Was this helpful? Yes
By: Mia Robinson
Feb 20, 2017
View all comments (1)
Thank you for the kind feedback ...
Feb 20,2017
Minithumbup
Tracy Bowler
By:
Feb 20,2017
0 people found
this helpful
Tracey was very professional throughout the whole process of renting a flat, from the viewing to the signing of the contract. Very helpful with getting things arranged quickly between myself, the tenant and the landlord....
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Comment on agent fees
The agent's fees, are agents fee's. Seemed to in the same region as other fees I have paid in the past.
Was this helpful? Yes
Feb 18,2017
Minithumbup
Tracy Bowler
By:
Feb 18,2017
0 people found
this helpful
With Tracy's help i have recently managed to find my ideal house. Her expert advice in negotiations helped us to conclude a deal which is fair to all parties. She is very attentive and always happy to help even out of the business hours. In my case she kindly secured my deal on a Sunday as i was under pressure to due to my deadlines. I would definitely recommend her if you needed any help/advise with finding your next home....
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Comment on agent fees
Fairly reasonable
Was this helpful? Yes
By: Tom
Feb 20, 2017
View all comments (1)
Thank you for the kind review! ...
Feb 10,2017
Minithumbup
Tracy Bowler
By:
Feb 10,2017
0 people found
this helpful
Best ever customer service so lovely really helpful would highly recommend her very efficient dealt with all paperwork on time, thank you Tony...
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Comment on agent fees
Good
Was this helpful? Yes
By: Tom
Feb 13, 2017
View all comments (1)
Thanks for the feedback, we're happy we could provide a good service for you! ...
Feb 08,2017
Minithumbup
Tracy Bowler
By:
Feb 08,2017
0 people found
this helpful
Tracy has been immensely helpful during the rental application process, answering our queries promptly and professionally, keeping us informed every step of the way. This is invaluable in what is often a very stressful time in life. I am sure we will have a smooth move from start to finish, so many thanks to Tracy for everything....
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Comment on agent fees
Good
Was this helpful? Yes
By: Tom
Feb 13, 2017
View all comments (1)
Thanks for the review! We're glad Tracy was so helpful! ...
Feb 03,2017
Minithumbup
Tracy Bowler
By:
Feb 03,2017
0 people found
this helpful
I found Tracy very friend and helpful. She was extremely efficient and answered all my questions. Any e mails I sent to her with queries she promptly replied....
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Comment on agent fees
Pretty Standard
Was this helpful? Yes
By: Tom
Feb 03, 2017
View all comments (1)
Thank you, a very kind review ...
Areas covered
  • SW20
  • SW19
  • KT3
  • SW15
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
87% customers were satisfied with fees 86% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £275,000
  • Max: £575,000

Letting
  • Min: £0
  • Max: £0

NAEA ARLA TPOS TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
14 1 69 5 5 0 5 0 3 0
John Quick John Quick
8 reviews

About John No description set View full profile
Martin Humphreys Martin Humphreys
0 reviews

About Martin No description set View full profile
Fugen Gokcol Fugen Gokcol
0 reviews

About Fugen No description set View full profile
Tracy Bowler Tracy Bowler
37 reviews

About Tracy Recently moved to this branch I have got off to a flying start, really enjoying interacting with Landlords and Tenants in this area where I have lived for many years. View full profile
David Mitchel David Mitchel
10 reviews

About David No description set View full profile
Tom Farag Tom Farag
0 reviews

About Tom No description set View full profile
Sabrina Rosenow Sabrina Rosenow
0 reviews

About Sabrina No description set View full profile
Lesley Hancock Lesley Hancock
Lettings Negotiator
0 reviews

About Lesley No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.
Last updated at 9:44 AM 02/03/2017 by allAgents

Complaints Procedure

Goodfellows is a member of The Property Ombudsman Scheme (TPOS) and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints procedure in place.

The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers' satisfaction at branch level.

STAGE ONE - BRANCH MANAGER

Complaints should, in the first instance, be directed to the Manager of the estate agency branch you have been dealing with. They will endeavour to liaise with you quickly and resolve your complaint immediately, no later than 5 working days from first notification.

STAGE TWO - DIRECTOR

Should the local manager not be able to resolve your complaint to your satisfaction, you can refer the matter to the Sales or Lettings Director at head office who will respond within 7 working days from receipt.

STAGE THREE - MANAGING DIRECTOR

If, after you have dealt with the division director, you remain dissatisfied you may address your concerns, in writing, to the Managing Director. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.

The address to write to is:

Tracey-Anne Green,
c/o Goodfellows Estate Agents Limited,
10, The Axis Centre,
Cleeve Road,
Leatherhead,
SURREY,
KT22 7RD
Or email: tracey-anne.green@goodfellows.co.uk

STAGE FOUR - THE PROPERTY OMBUDSMAN

If you still remain dissatisfied with the outcome of your complaint after dealing with the Directors, and once you have received a Final Viewpoint letter from the Managing Director, you may approach the Property Ombudsman.

Details of how to contact the Property Ombudsman will be contained within the Final Viewpoint letter sent as the final response to your complaint. Information can also be found online atwww.tpos.co.uk.

you must make your complaint to the Property Ombudsman within 6 months of the date of our Final Viewpoint letter.
the Property Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received our Final Viewpoint letter.
the Property Ombudsman recommends paying any outstanding fees on a "without prejudice" basis to avoid late-payment charges and/or further action.
Last updated at 9:44 AM 02/03/2017 by allAgents

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