• John Quick
    John Quick
  • Jason Kates
    Jason Kates
  • Fugen Gokcol
    Fugen Gokcol
  • Tracy Bowler
    Tracy Bowler
  • David Mitchel
    David Mitchel
  • claim your profile
    Lisa Hughes
  • claim your profile
    Joanne Cridge
Raynes Park, SW20, is located only 8 miles from central London and has numerous open spaces and an historic woodland. With open spaces for cycling, walking and fishing, Cannon Hill Common has something for everyone. It has easy access to London with bus, train and road links. Rail times to London Waterloo take as little as 23 minutes. Other stations can be reached via Clapham Junction. Popular with commuters and young families, Raynes Park high street is full of individual shops as well as h Read full description...igh street names such as Waitrose and Starbucks. There is an annual My Raynes Park Festival which is a two week long event organised by the local church communities, celebrating arts, sports, theatre, comedy and film. Education is well catered for and high sought after, with local primary and high schools, with a choice of state or independent schools.
Goodfellows

44 Coombe Lane Raynes Park, London
Greater London
SW20 0AL

020 8946 6511

Mar 24,2017
Minithumbup
By:
Mar 24,2017
Featured Review
0 people found
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Fantastic, very nice and helpfull, always answers any questions promptly when messaged and gets things done straight away. Best agent Iv ever dealt with by far!...
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Comment on agent fees
Fair because of high service.
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By: Mia Robinson
Mar 24, 2017
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Mar 22,2017
Minithumbup
By:
Mar 22,2017
Featured Review
0 people found
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I have very positive experience from choosing a Goodfellos Estate agents as I have only been greeted with very pleasant manner and warm welcoming staff. A helpful service specially from Tracy. I would recommend the agency to my friends....
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Comment on agent fees
very good service
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Mar 20,2017
Minithumbup
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Mar 20,2017
Featured Review
0 people found
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Tracy was punctual to the viewing and very helpful and was very clear with the fees and how things would proceed. Thanks to Tracy, the turnaround was speedy and efficient and allowed us to move in good time....
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Comment on agent fees
I think in general that fees are high but that's not a reflection on the agent, just the market in general
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By: Tom
Mar 21, 2017
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Thanks for the feedback! ...
Mar 20,2017
Minithumbup
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Mar 20,2017
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Tracy was really helpful throughout the process. She answered all my questions promptly and concisely which ensured everything went to plan....
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By: Tom
Mar 21, 2017
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Mar 17,2017
Minithumbup
By:
Mar 17,2017
Featured Review
0 people found
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Tracy has been a great help finding a new tenant for my property, always updating me with how viewing when and feed back. I found Tracy very helpful and a pleasure to deal with, making the transaction very easy from old tenant to new. the service Tracy gives is first class and very professional would recommend to Friend and other people looking to rent they property....
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Comment on agent fees
the service was first class and very professional would recommend to Friend and other people looking to rent they property
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By: Tom
Mar 21, 2017
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Thank you for the kind review! ...
Mar 15,2017
Minithumbup
By:
Mar 15,2017
0 people found
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Tracey handled my viewing and the whole application process in a very professional & positive manner. She is friendly and articulate and very knowledgeable about what she sells. She is passionate about customer service and puts the clients needs first. Tracy has excellent communication skills and I really appreciated how she kept me updated with the progress of my application throughout the process. Well done Goodfellows you have a great member of staff whom you should be proud of....
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Comment on agent fees
Bit steep but i guess it covers everything
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Mar 01,2017
Minithumbup
By:
Mar 01,2017
0 people found
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They were very efficient and informative , answering questions fully and in a friendly manner. Tracey and David were both easily approachable and always remained in a good humour even when problems arose.t...
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Comment on agent fees
the fees were reasonable.
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By: Tom
Mar 01, 2017
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Thanks for the review! ...
Feb 24,2017
Minithumbup
By:
Feb 24,2017
0 people found
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Tracey did an excellent job in finding a tenant for our flat and is always quick to get back to you and generally a pleasure to deal with....
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By: Mia Robinson
Feb 27, 2017
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Feb 20,2017
Minithumbup
By:
Feb 20,2017
0 people found
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Have dealt with quite a few letting agencies and agents, and can say that Tracy Bowler was a pleasure to deal with. Personable, efficient and confident in what she does - the whole process made us feel that we were in good hands. The Raynes Park office felt friendly and had a happy atmosphere, as though everyone enjoyed working with each other. Thanks Tracy!!...
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Comment on agent fees
Agent's fees much better than other agencies we've dealt with.
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By: Mia Robinson
Feb 20, 2017
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Feb 20,2017
Minithumbup
By:
Feb 20,2017
0 people found
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Tracey was very professional throughout the whole process of renting a flat, from the viewing to the signing of the contract. Very helpful with getting things arranged quickly between myself, the tenant and the landlord....
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Comment on agent fees
The agent's fees, are agents fee's. Seemed to in the same region as other fees I have paid in the past.
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Feb 18,2017
Minithumbup
By:
Feb 18,2017
0 people found
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With Tracy's help i have recently managed to find my ideal house. Her expert advice in negotiations helped us to conclude a deal which is fair to all parties. She is very attentive and always happy to help even out of the business hours. In my case she kindly secured my deal on a Sunday as i was under pressure to due to my deadlines. I would definitely recommend her if you needed any help/advise with finding your next home....
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Comment on agent fees
Fairly reasonable
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By: Tom
Feb 20, 2017
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Thank you for the kind review! ...
Feb 10,2017
Minithumbup
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Feb 10,2017
0 people found
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Best ever customer service so lovely really helpful would highly recommend her very efficient dealt with all paperwork on time, thank you Tony...
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Comment on agent fees
Good
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By: Tom
Feb 13, 2017
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Thanks for the feedback, we're happy we could provide a good service for you! ...
Feb 08,2017
Minithumbup
By:
Feb 08,2017
0 people found
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Tracy has been immensely helpful during the rental application process, answering our queries promptly and professionally, keeping us informed every step of the way. This is invaluable in what is often a very stressful time in life. I am sure we will have a smooth move from start to finish, so many thanks to Tracy for everything....
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Comment on agent fees
Good
Was this helpful? Yes
By: Tom
Feb 13, 2017
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Thanks for the review! We're glad Tracy was so helpful! ...
Feb 03,2017
Minithumbup
By:
Feb 03,2017
0 people found
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I found Tracy very friend and helpful. She was extremely efficient and answered all my questions. Any e mails I sent to her with queries she promptly replied....
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Comment on agent fees
Pretty Standard
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By: Tom
Feb 03, 2017
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Thank you, a very kind review ...
Jan 25,2017
Minithumbup
By:
Jan 25,2017
0 people found
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Tracy Bower found us a delightful flat that has met all our needs. She went out of her way to help us in many ways from the financial checks to the moving in and teething problems we encounted with a flat that had been empty for 3 months. She is a breath of fresh air and nothing it too much trouble for her....
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Jan 19,2017
Minithumbup
By:
Jan 19,2017
0 people found
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We have recently hold a property through Goodfellows. I always found it quite tricky to find a good property by working with good people but I would like to thank David Mitchel who has got involved personally in every difficulty that we have faced and solved them asap. Never upset us. I want to admit that if he wasn't working there, it was so probable to work with any other estate agency instead. Thank you for being so supportive and honest David!...
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Comment on agent fees
Could be less
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By: Tom
Jan 20, 2017
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Thank you for your review! ...
Jan 17,2017
Minithumbup
By:
Jan 17,2017
0 people found
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Hello, We have been offered the same property with different agencies and the reason we chose goodfellows was because of their honesty with their initial contract opposed to other agencies, and David's politeness and helpfulness. Everything went smooth and explained with details. Kind Regards, Dogus...
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Comment on agent fees
Fair feeds, full refund if landlord withdraw.
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By: Mia Robinson
Jan 18, 2017
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Thank you for the feedback, we are very glad everything ran smoothly for you. ...
Jan 09,2017
Minithumbup
By:
Jan 09,2017
0 people found
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Tracy has sorted out a tenancy for us when the old tenants moved out. We tried several agencies and were impressed by the professionalism of the Goodfellows team. Tracy was the lead for Goodfellows. How was the service? Professional Efficient Effective Excellent We have received regular updates and Tracy has been quick to resolve issues and been proactive in stopping issues occurring. Tracy comes across as firm but fair, not only to the tenants but also to the landlord. Tracy's efficiency ...
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By: Mia Robinson
Jan 09, 2017
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Dec 16,2016
Minithumbup
By:
Dec 16,2016
0 people found
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From beginning to end the team were extremely professional and friendly. Particulary John Quick who I had the most communication with. Always available and always willing to help with any worry or query that we had. I cannot praise this team enough and recommend them to help with the sale or purchase of your property . Above and beyond the call of duty, John was always on hand to help with the smooth transition , he actually made the whole experience very pleasant and not nearly as stressful...
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Comment on agent fees
Not the cheapest of the agents who valued the property but definitely the best choice, worth the extra.
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Dec 14,2016
Minithumbup
By:
Dec 14,2016
0 people found
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The Raynes Park letting team have been extremely helpful and professional. Their prompt responses have resulted in finding a new tenant quickly....
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Dec 08,2016
Minithumbup
By:
Dec 08,2016
0 people found
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Tracy was very friendly, courteous and accommodating. She made sure that I had all the necessary information about the flat. The whole lettings process went seamlessly and I would definitely recommend her to everyone looking for a reliable estate agent....
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Comment on agent fees
Agency fees were very reasonable and much lower than what I've paid in the past.
Was this helpful? Yes
Dec 05,2016
Minithumbup
By:
Dec 05,2016
0 people found
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Purchased a flat through these guys, really down to earth and provided a very good service. Were never difficult to deal with, were always helpful, good communication and generally nice team Dealt with an agent named Stefan who was really good!...
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Comment on agent fees
N/A as i was purchasing
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Dec 01,2016
Minithumbup
By:
Dec 01,2016
0 people found
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Simply fabulous pain free service with every tiny detail sorted...knowledgable..polite..friendly..professional service...we were kept informed every inch of the way....very confidence inspiring....a Rolls Royce service from beginning to end from these most courteous of gentlemen and their colleagues...we are so pleased and lucky to have asked this branch of Goodfellows to handle our sale..you will NOT be disappointed.....we are most obliged...thank you...
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Comment on agent fees
Very fair given the quality and coprehensiveness of the service we received....we definately got what we paid for and more
Was this helpful? Yes
Nov 15,2016
Minithumbup
By:
Nov 15,2016
0 people found
this helpful
We are really very happy to choose goodfellows for property to rent and the people like Tracy and David who makes everything better and very easy for us. A big thank to Tracy who arranged viewing and all the documents done very well and make us understand too. Thanks once agai. Excellent staff....
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By: Mia
Nov 17, 2016
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Thank you for leaving us great feedback, we really appreciate it ...
Nov 14,2016
Minithumbup
By:
Nov 14,2016
0 people found
this helpful
I'd recommend Goodfellows, John and Stefan's professionalism was evident from the first meeting. They made the purchase of my new property in Wimbledon painless in part due to their genuine, honest and fun personalities. John and Stefan were patient with my questions and offered good advice so that I could confidently move through the process of buying my new home....
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Comment on agent fees
N/A
Was this helpful? Yes
By: Mia Robinson
Nov 14, 2016
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Thank you for your kind words, we really appreciate the feedback ...
Nov 08,2016
Minithumbup
By:
Nov 08,2016
0 people found
this helpful
Tracy is the person you want to let your flat for you. My flat was let out to the right person in a very timely manner. Tracy offers professional information and is always available on email and the phone which is invaluable when you are dealing with contracts and other forms of paper work. The entire process has felt manageable and stress free which is thanks to Tracy who organises and guides you through the different stages. Thank you, Tracy!...
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Comment on agent fees
Fair rates with no small print. All costs are listed up front and you are not pressured into selecting more than you want.
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By: Mia
Nov 09, 2016
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Thank you for the great feedback ...
Nov 08,2016
Minithumbup
By:
Nov 08,2016
0 people found
this helpful
My wife and I were first time renters in London and we were looking for an agent who was helpful, friendly and could guide as in the right direction. Tracy was fantastic from our initial meeting to the signing of the contract. She was supportive and helpful in everywhere and was very patient in dealing with my questions. Next time I looking for a property, Tracy will be the first person I call...
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Comment on agent fees
Good
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By: Mia
Nov 08, 2016
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Thank you for the great feedback we really do appreciate it ...
Oct 31,2016
Minithumbup
By:
Oct 31,2016
0 people found
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Have seen many properties with many agencies but goodfellows hit the mark. Tracey was helpful and new exactly what kind of property i needed and did everything she could to find it for me. Very smooth experience and great team at goodfellows!...
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Comment on agent fees
Good
Was this helpful? Yes
By: Mia
Nov 01, 2016
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Thank you for the great feedback, we are glad you had a smooth experience ...
Sep 27,2016
Minithumbup
By:
Sep 27,2016
0 people found
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I first contacted Goodfellows more than two years ago, with a view to selling this year. This branch, and John in particular, have always been in contact without being pushy, helpful and not patronising, caring and aware of the stress of selling one's loved home. Professionally, their knowledge of the local area was impressive, and generously shared even when I was looking at a house to purchase with another agent. Advice given was appropriate and presented as offered without pressure. John ...
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Comment on agent fees
Given they were competing with a new-on-the-block competitor offering zero fees, I think the fees were set exactly right and felt generous.
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Sep 22,2016
Minithumbup
By:
Sep 22,2016
0 people found
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Folks at Goodfellows Raynes Park branch are hardworking and very attentive to necessary detail. Thanks to them my relocation to Raynes Park was a breeze. They'll make sure you're informed at every stage of the process. They respond to all forms of communication swiftly. There are no last minute changes, or charges in small print :-) In short, they are great to work with, and are definitely my choice of estate agent!...
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Comment on agent fees
Fees were reasonable and clearly outlined upfront.
Was this helpful? Yes
By: Mia
Sep 23, 2016
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Thank you very much for taking the time to leave the great feedback ...
Sep 07,2016
Minithumbup
By:
Sep 07,2016
0 people found
this helpful
We were dealing with a lot of estate agents in the process of buying a house. From day 1 we were impressed with the professionalism of both John and Stefan. They were excellent and communicated well and followed up on outstanding matters. All credit to Goodfellows and we will consider them when selling or renting out in the future....
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Comment on agent fees
NA
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Sep 06,2016
Minithumbup
By:
Sep 06,2016
0 people found
this helpful
Stefan and John from Goodfellows were outstanding! They were very knowledgeable about the area and the property which gave us comfort from the beginning. The level of contact from them was great - they stayed in touch but did not overwhelm us, and they were always easy reachable if needed. When we submitted our offer on the property we felt as if we were able to make a fully informed decision. The process to purchase can be complicated; we did however always feel like we could go to either Ste...
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By: Mia
Sep 06, 2016
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Thank you for the great feedback, we are delighted you are happy in your home ...
Aug 08,2016
Minithumbup
By:
Aug 08,2016
0 people found
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Rebecca was very friendly and professional everything was explained perfectly and she sort out everything very fast. very happy and 100% recommended,...
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By: Mia
Aug 10, 2016
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Thank you for leaving great feedback, we are pleased you are happy with the service ...
Jul 12,2016
Minithumbup
By:
Jul 12,2016
0 people found
this helpful
Having been asked to move out of a property let through Goodfellows as our current landlord wanted to sell we were grateful to find Becky! We have dealt with a number of estate agents over the year and have found Becky to be the most honest and reliable. She's provided reassurance and immediate contact in this new let and has made the hassle a lot easier for us. A great asset to your team!...
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Comment on agent fees
No one likes admin fees and it would be lovely if they didn't exist... Having been asked to move out of a property as the landlord wanted to sell a year after moving in, we felt that having to pay admin fees again was ludicrous! Becky kindly reduced our fees by 50% else to be honest we would have found another estate agent to go with. Thanks Becky, great negotiating!
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By: Mia
Jul 14, 2016
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We were happy to offer a reduction as you have been existing tenants of ours and the landlord gave notice as he decided to sell. As you were staying with us and being loyal tenants we wanted to give something back. thank you for leaving great feedback ...
Jul 05,2016
Minithumbup
By:
Jul 05,2016
0 people found
this helpful
Rebecca was really helpful and the prosess went quick. She went out of her way to help in all ways possible. We will definitely refer her and your company to any of our friends and colleagues in he future. Thank you so much!...
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Comment on agent fees
Very Good
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Areas covered
  • SW20
  • SW19
  • KT3
  • SW15
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
85% customers were satisfied with fees 90% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £275,000
  • Max: £575,000

Letting
  • Min: £0
  • Max: £0

NAEA ARLA TPOS TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
13 1 56 5 4 0 4 0 3 0
John Quick John Quick
7 reviews

About John No description set View full profile
Jason Kates Jason Kates
8 reviews

About Jason No description set View full profile
Fugen Gokcol Fugen Gokcol
0 reviews

About Fugen No description set View full profile
Tracy Bowler Tracy Bowler
22 reviews

About Tracy Recently moved to this branch I have got off to a flying start, really enjoying interacting with Landlords and Tenants in this area where I have lived for many years. View full profile
David Mitchel David Mitchel
6 reviews

About David No description set View full profile
Lisa Hughes Lisa Hughes
0 reviews

About Lisa No description set View full profile
Joanne Cridge - upload your photo Joanne Cridge
0 reviews

About Joanne No description set View full profile

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Fees

No fees set.
Last updated at 9:44 AM 02/03/2017 by allAgents

Complaints Procedure

Goodfellows is a member of The Property Ombudsman Scheme (TPOS) and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints procedure in place.

The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers' satisfaction at branch level.

STAGE ONE - BRANCH MANAGER

Complaints should, in the first instance, be directed to the Manager of the estate agency branch you have been dealing with. They will endeavour to liaise with you quickly and resolve your complaint immediately, no later than 5 working days from first notification.

STAGE TWO - DIRECTOR

Should the local manager not be able to resolve your complaint to your satisfaction, you can refer the matter to the Sales or Lettings Director at head office who will respond within 7 working days from receipt.

STAGE THREE - MANAGING DIRECTOR

If, after you have dealt with the division director, you remain dissatisfied you may address your concerns, in writing, to the Managing Director. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.

The address to write to is:

Tracey-Anne Green,
c/o Goodfellows Estate Agents Limited,
10, The Axis Centre,
Cleeve Road,
Leatherhead,
SURREY,
KT22 7RD
Or email: tracey-anne.green@goodfellows.co.uk

STAGE FOUR - THE PROPERTY OMBUDSMAN

If you still remain dissatisfied with the outcome of your complaint after dealing with the Directors, and once you have received a Final Viewpoint letter from the Managing Director, you may approach the Property Ombudsman.

Details of how to contact the Property Ombudsman will be contained within the Final Viewpoint letter sent as the final response to your complaint. Information can also be found online atwww.tpos.co.uk.

you must make your complaint to the Property Ombudsman within 6 months of the date of our Final Viewpoint letter.
the Property Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received our Final Viewpoint letter.
the Property Ombudsman recommends paying any outstanding fees on a "without prejudice" basis to avoid late-payment charges and/or further action.
Last updated at 9:44 AM 02/03/2017 by allAgents

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