• John Quick
    John Quick
  • Stefan Rojas
    Stefan Rojas
  • claim your profile
    Grant Preston
  • Fugen Gokcol
    Fugen Gokcol
  • Tracy Bowler
    Tracy Bowler
  • David Mitchel
    David Mitchel
Raynes Park, SW20, is located only 8 miles from central London and has numerous open spaces and an historic woodland. With open spaces for cycling, walking and fishing, Cannon Hill Common has something for everyone. It has easy access to London with bus, train and road links. Rail times to London Waterloo take as little as 23 minutes. Other stations can be reached via Clapham Junction. Popular with commuters and young families, Raynes Park high street is full of individual shops as well as hig Read full description...h street names such as Waitrose and Starbucks. There is an annual My Raynes Park Festival which is a two week long event organised by the local church communities, celebrating arts, sports, theatre, comedy and film. Education is well catered for and high sought after, with local primary and high schools, with a choice of state or independent schools.
Goodfellows

44 Coombe Lane Raynes Park, London
Greater London
SW20 0AL

020 8946 6511

Dec 08,2016
Minithumbup
By:
Dec 08,2016
Featured Review
0 people found
this helpful
Tracy was very friendly, courteous and accommodating. She made sure that I had all the necessary information about the flat. The whole lettings process went seamlessly and I would definitely recommend her to everyone looking for a reliable estate agent....
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Comment on agent fees
Agency fees were very reasonable and much lower than what I've paid in the past.
Was this helpful? Yes
Dec 05,2016
Minithumbup
By:
Dec 05,2016
Featured Review
0 people found
this helpful
Purchased a flat through these guys, really down to earth and provided a very good service. Were never difficult to deal with, were always helpful, good communication and generally nice team Dealt with an agent named Stefan who was really good!...
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Comment on agent fees
N/A as i was purchasing
Was this helpful? Yes
Dec 01,2016
Minithumbup
By:
Dec 01,2016
Featured Review
0 people found
this helpful
Simply fabulous pain free service with every tiny detail sorted...knowledgable..polite..friendly..professional service...we were kept informed every inch of the way....very confidence inspiring....a Rolls Royce service from beginning to end from these most courteous of gentlemen and their colleagues...we are so pleased and lucky to have asked this branch of Goodfellows to handle our sale..you will NOT be disappointed.....we are most obliged...thank you...
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Comment on agent fees
Very fair given the quality and coprehensiveness of the service we received....we definately got what we paid for and more
Was this helpful? Yes
Nov 15,2016
Minithumbup
By:
Nov 15,2016
Featured Review
0 people found
this helpful
We are really very happy to choose goodfellows for property to rent and the people like Tracy and David who makes everything better and very easy for us. A big thank to Tracy who arranged viewing and all the documents done very well and make us understand too. Thanks once agai. Excellent staff....
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By: Mia
Nov 17, 2016
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Thank you for leaving us great feedback, we really appreciate it....
Nov 14,2016
Minithumbup
By:
Nov 14,2016
Featured Review
0 people found
this helpful
I'd recommend Goodfellows, John and Stefan's professionalism was evident from the first meeting. They made the purchase of my new property in Wimbledon painless in part due to their genuine, honest and fun personalities. John and Stefan were patient with my questions and offered good advice so that I could confidently move through the process of buying my new home....
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Comment on agent fees
N/A
Was this helpful? Yes
By: Mia Robinson
Nov 14, 2016
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Thank you for your kind words, we really appreciate the feedback....
Nov 08,2016
Minithumbup
By:
Nov 08,2016
0 people found
this helpful
Tracy is the person you want to let your flat for you. My flat was let out to the right person in a very timely manner. Tracy offers professional information and is always available on email and the phone which is invaluable when you are dealing with contracts and other forms of paper work. The entire process has felt manageable and stress free which is thanks to Tracy who organises and guides you through the different stages. Thank you, Tracy!...
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Comment on agent fees
Fair rates with no small print. All costs are listed up front and you are not pressured into selecting more than you want.
Was this helpful? Yes
By: Mia
Nov 09, 2016
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Thank you for the great feedback....
Nov 08,2016
Minithumbup
By:
Nov 08,2016
0 people found
this helpful
My wife and I were first time renters in London and we were looking for an agent who was helpful, friendly and could guide as in the right direction. Tracy was fantastic from our initial meeting to the signing of the contract. She was supportive and helpful in everywhere and was very patient in dealing with my questions. Next time I looking for a property, Tracy will be the first person I call...
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Comment on agent fees
Good
Was this helpful? Yes
By: Mia
Nov 08, 2016
View all comments (1)
Thank you for the great feedback we really do appreciate it....
Oct 31,2016
Minithumbup
By:
Oct 31,2016
0 people found
this helpful
Have seen many properties with many agencies but goodfellows hit the mark. Tracey was helpful and new exactly what kind of property i needed and did everything she could to find it for me. Very smooth experience and great team at goodfellows!...
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Comment on agent fees
Good
Was this helpful? Yes
By: Mia
Nov 01, 2016
View all comments (1)
Thank you for the great feedback, we are glad you had a smooth experience....
Sep 27,2016
Minithumbup
By:
Sep 27,2016
0 people found
this helpful
I first contacted Goodfellows more than two years ago, with a view to selling this year. This branch, and John in particular, have always been in contact without being pushy, helpful and not patronising, caring and aware of the stress of selling one's loved home. Professionally, their knowledge of the local area was impressive, and generously shared even when I was looking at a house to purchase with another agent. Advice given was appropriate and presented as offered without pressure. John ...
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Comment on agent fees
Given they were competing with a new-on-the-block competitor offering zero fees, I think the fees were set exactly right and felt generous.
Was this helpful? Yes
Sep 22,2016
Minithumbup
By:
Sep 22,2016
0 people found
this helpful
Folks at Goodfellows Raynes Park branch are hardworking and very attentive to necessary detail. Thanks to them my relocation to Raynes Park was a breeze. They'll make sure you're informed at every stage of the process. They respond to all forms of communication swiftly. There are no last minute changes, or charges in small print :-) In short, they are great to work with, and are definitely my choice of estate agent!...
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Comment on agent fees
Fees were reasonable and clearly outlined upfront.
Was this helpful? Yes
By: Mia
Sep 23, 2016
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Thank you very much for taking the time to leave the great feedback....
Sep 07,2016
Minithumbup
By:
Sep 07,2016
0 people found
this helpful
We were dealing with a lot of estate agents in the process of buying a house. From day 1 we were impressed with the professionalism of both John and Stefan. They were excellent and communicated well and followed up on outstanding matters. All credit to Goodfellows and we will consider them when selling or renting out in the future....
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Comment on agent fees
NA
Was this helpful? Yes
Sep 06,2016
Minithumbup
By:
Sep 06,2016
0 people found
this helpful
Stefan and John from Goodfellows were outstanding! They were very knowledgeable about the area and the property which gave us comfort from the beginning. The level of contact from them was great - they stayed in touch but did not overwhelm us, and they were always easy reachable if needed. When we submitted our offer on the property we felt as if we were able to make a fully informed decision. The process to purchase can be complicated; we did however always feel like we could go to either Ste...
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Was this helpful? Yes
By: Mia
Sep 06, 2016
View all comments (1)
Thank you for the great feedback, we are delighted you are happy in your home....
Aug 08,2016
Minithumbup
By:
Aug 08,2016
0 people found
this helpful
Rebecca was very friendly and professional everything was explained perfectly and she sort out everything very fast. very happy and 100% recommended,...
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Was this helpful? Yes
By: Mia
Aug 10, 2016
View all comments (1)
Thank you for leaving great feedback, we are pleased you are happy with the service....
Jul 12,2016
Minithumbup
By:
Jul 12,2016
0 people found
this helpful
Having been asked to move out of a property let through Goodfellows as our current landlord wanted to sell we were grateful to find Becky! We have dealt with a number of estate agents over the year and have found Becky to be the most honest and reliable. She's provided reassurance and immediate contact in this new let and has made the hassle a lot easier for us. A great asset to your team!...
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Comment on agent fees
No one likes admin fees and it would be lovely if they didn't exist... Having been asked to move out of a property as the landlord wanted to sell a year after moving in, we felt that having to pay admin fees again was ludicrous! Becky kindly reduced our fees by 50% else to be honest we would have found another estate agent to go with. Thanks Becky, great negotiating!
Was this helpful? Yes
By: Mia
Jul 14, 2016
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We were happy to offer a reduction as you have been existing tenants of ours and the landlord gave notice as he decided to sell. As you were staying with us and being loyal tenants we wanted to give something back. thank you for leaving great feedback....
Jul 05,2016
Minithumbup
By:
Jul 05,2016
0 people found
this helpful
Rebecca was really helpful and the prosess went quick. She went out of her way to help in all ways possible. We will definitely refer her and your company to any of our friends and colleagues in he future. Thank you so much!...
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Comment on agent fees
Very Good
Was this helpful? Yes
Jun 30,2016
Minithumbup
By:
Jun 30,2016
1 people found
this helpful
Michael made the process of finding a house easy and smooth. He was willing to visit properties and be patient for decisions (something unusual in a sales focused business) and ensured the subsequent process was simple and easy. Michael has an easy to approach style that ensures you feel you can trust him to help guide you into a property - All settled in now and grateful....
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Comment on agent fees
Reasonable given the area!
Was this helpful? Yes
By: Mia
Jul 05, 2016
View all comments (1)
Thank you for your kind comments....
Jun 22,2016
Minithumbup
By:
Jun 22,2016
0 people found
this helpful
I've been renting for over 7 years now and Rebecca is the first estate agent that really listened. We told her our requirements and she didn't bombard us with properties that didn't fit the bill. She did however get in touch as soon as she came across a property that ticked all the boxes for us. She's been an absolute pleasure to deal with. Very genuine, approachable, open and honest....
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Was this helpful? Yes
By: Mia
Jul 05, 2016
View all comments (1)
Thank you for taking the time to leave great feedback....
Jun 09,2016
Minithumbup
By:
Jun 09,2016
0 people found
this helpful
A very professional agency. It was a pleasure to deal with Rebecca. She was particularly quick at responding to queries, friendly and very efficient. Due to her competence it made the whole process easier and a a lot less stressful than usual....
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Comment on agent fees
Reasonable and very clearly laid out so there are no surprises.
Was this helpful? Yes
May 27,2016
Minithumbup
By:
May 27,2016
0 people found
this helpful
Rebecca was responsive to our requests, was friendly and accommodating. She is professional in her ways and we both enjoyed dealing with her....
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Was this helpful? Yes
By: Mia
Jun 07, 2016
View all comments (1)
Thank you for your comments....
May 26,2016
Minithumbup
By:
May 26,2016
0 people found
this helpful
Becky did a great job with this property. She had good knowledge of the local area and picked up straight away on what I was looking for and what was most important to me. The completion of the deal was smooth and professional....
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Comment on agent fees
Acceptable
Was this helpful? Yes
May 18,2016
Minithumbup
By:
May 18,2016
0 people found
this helpful
I attended a viewing with Rebecca and a second viewing with both George and Rebecca. All questions where answered and they are both very happy to help in any way they can. Professional and friendly. Very knowledgeable manager....
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Comment on agent fees
All agent fees in my eyes are high however these seem low to its competitors
Was this helpful? Yes
By: Mia
May 18, 2016
View all comments (1)
Thank you for your positive comments. We pay great attention to all feedback....
Mar 31,2016
Minithumbup
By:
Mar 31,2016
0 people found
this helpful
First time onto lettings market and wanted something different, Becky showed great interest in listening to my requirements and found my new home within days, didn't mind several viewings and would highly recommend this office and especially Becky. Lovely touch on collecting keys a signed card by the team and a decent bottle of Red Wine . Thanks Again Geoff...
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Comment on agent fees
All comparable with others and you definitely get what you pay for.
Was this helpful? Yes
Mar 30,2016
Minithumbup
By:
Mar 30,2016
0 people found
this helpful
Rebecca was extremely helpful showing me the property and answered all of my questions and found out information for me. She was very friendly and enthusiastic about the property and explained all the tenancy requirements thoroughly. Once I submitted my offer Rebecca was extremely efficient and came back to me very quickly and has been very helpful. Thank you....
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Was this helpful? Yes
Mar 30,2016
Minithumbup
By:
Mar 30,2016
0 people found
this helpful
Becky is truly great to deal with. From start to finish she assisted with any queries very professionally. Would highly recommend her to anyone....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 17,2016
Minithumbup
By:
Mar 17,2016
0 people found
this helpful
I met Rebecca for the second time today. Yet again I found her extremely polite, helpful and supportive. I feel that she is a real credit to your company....
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Comment on agent fees
Fair in comparison with the market.
Was this helpful? Yes
Mar 17,2016
Minithumbup
By:
Mar 17,2016
0 people found
this helpful
I found both George and Rebecca both very professional, efficient and a pleasure to deal with. They were always easily accessible, hardworking and did a great job in letting my property quickly....
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Feb 29,2016
Minithumbup
By:
Feb 29,2016
0 people found
this helpful
It has been a pleasure working with Goodfellows Raynes Park - in whole by the swift, professional work carried out by both Rebecca and George. Rebecca has been incredibly helpful in helping on in the final days up to my move. She took time out of her schedule to allow me to go to the flat to take measurements prior to my moving day (and did an excellent job holding the tape measure!) and has also followed up in regards to the utilities and items left in the flat in a fast and efficient manner...
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Comment on agent fees
Agents fees are less than some landlords I have contacted. Although agents fees are high in general - I feel that both Rebecca and George will be on hand during the tenancy, which therefore makes the fee acceptable.
Was this helpful? Yes
Nov 18,2015
Minithumbup
By:
Nov 18,2015
0 people found
this helpful
Faye was extremely helpful and always responded to calls. The process was very smooth and by far the best I have used in London - KFH being truly useless. I would advise Faye and Goodfellows to anyone....
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Was this helpful? Yes
Nov 03,2015
Minithumbup
By:
Nov 03,2015
0 people found
this helpful
Stefan and his team provided a excellent service, and in some case went beyond the call of duty. Communication was thorough and frequent. By far the best Real Estate agency experience I have had. Would definitely use them again. Thanks...
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Was this helpful? Yes
Oct 22,2015
Minithumbdown
By:
Oct 22,2015
0 people found
this helpful
Misleading communication throughout the process. Set very high expectations but did not walk the talk. Mishandled the communication with the tenant as well as getting basic errors on the admin side. Kept having to chase for info which is frustrating. Managed to lose the tenancy agreement.*...
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By: Mary Wilkins
Oct 23, 2015
View all comments (1)
This is a let only instruction where on the valuation both Goodfellows agents involved recommended certain areas of this Buy to Let investment property to be updated. These areas were not addressed and the property remained in the same condition as it was when the landlord had bought it. The tenant agreed to take the property as seen without conditions, confirmed in writing, and it was only after moving in that the tenant requested improvements. Therefore we obviously feel that we cannot be h....
Jul 28,2015
Minithumbup
By:
Jul 28,2015
0 people found
this helpful
I found both Dean and his team courteous, professional and personable. They were very flexible in meeting me after work for the first viewing and in a second occasion allow me to view the flat again with my girlfriend they were more than happy to do another viewing on a Saturday. I am very pleased with the service I received and the fact that Goodfellows were very friendly and accommodating from the beginning....
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Comment on agent fees
Reasonable - nothing over the top.
Was this helpful? Yes
May 15,2015
Minithumbdown
By:
May 15,2015
2 people found
this helpful
While we are very grateful for the property we lease, and are very happy with the location and our fine landlord and neighbours, we dread having to have any dealings with our agent. You never feel like your a customer, more like a guest that has outstayed their welcome. They lack customer service and at times basic politeness. I would compare such interaction, with the interaction that you would have with the council or the tax man. I understand that tenants are easy to come by, but does that ...
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What agent could do to change your mind?
See above. A VAST improvement in customer service.
Was this helpful? Yes
By: Mary Wilkins
Oct 08, 2015
View all comments (1)
Dear Anonymous We are very sorry to hear you have had a negative experience with your tenancy. We have found, in fact, that most of our reviews are from tenants rather than landlords and have been very happy with our service. We treat all feedback seriously and would like to take the matter further. Unfortunately we cannot recognise the property or the staff involved. Please could you get in touch with me on mary.wilkins@goodfellows.co.uk with specific details of property location so we can l....
Feb 11,2015
Minithumbdown
By:
Feb 11,2015
2 people found
this helpful
To start i must say James Bailey is amazing and we have absolutely no complaints about him. He was brilliant from the start until now. Always eager to help and provide the best service. Management department in particular Marion Gardner on the other hand is absolutely unprofessional and rude. We have been renting for 7 month now and during this time had few problems with the flat. During this time i was always dealing with Marion Gardner and found her quite rude and unhelpful. For instance when ...
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What agent could do to change your mind?
This complaint is only about your management department and not the agent (James Bailey).
Was this helpful? Yes
By: Natalja
Feb 18, 2015
View all comments (3)
Good afternoon Laura, Thank you for your email. I was extremely upset yesterday after calling Marion, as mentioned in my previous email, after contractor attended we have received an email where Marion asked us to call her to discuss. However when I called her I realised that there will not be any discussion, after she told me 'No, can you listen to me?' in a very irritated voice. She told me that landlady will not be paying for contractor as we failed as a tenants to find the leakage. I....
Dec 08,2014
Minithumbdown
By:
Dec 08,2014
1 people found
this helpful
Agent hasn't done a single thing we asked, he was very good at showing us the property and arranging the rental. However as soon as we secured the house any problems we had he promised to resolve but did not follow through once. A good example of this was a couple of months back when I received the email asking for feedback I replied asking for the second time for the rental advertisement to be removed and also for the second time for the tv aerial to be fixed. He once again promised to follow t...
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Was this helpful? Yes
By: James
Dec 09, 2014
View all comments (2)
Good Morning Jack, First of all I am very sorry to hear that you wouldn't use mine or our services again. I have just checked my emails and I responded to your original email a couple of days later on 31st October 2014. I indicated that I would do as you asked, which I did, and also included our management details for your convenience. As you explained I was asking for a review of my service and I feel my service was of a high standard. My apologies that you didnt feel that me response via em....
Oct 31,2014
Minithumbup
By:
Oct 31,2014
0 people found
this helpful
James was of great help with the negotiation and tried to speed up with all the papers. I could move in in less than a week....
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Was this helpful? Yes
Areas covered
  • SW20
  • SW19
  • KT3
  • SW15
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 90% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: ยฃ520,000
  • Max: ยฃ575,000

Letting
  • Min: ยฃ0
  • Max: ยฃ0

NAEA ARLA TPOS TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
9 1 43 5 3 0 4 0 1 0
John Quick John Quick
6 reviews

About John No description set View full profile
Stefan Rojas Stefan Rojas
7 reviews

About Stefan No description set View full profile
Grant Preston Grant Preston
0 reviews

About Grant No description set View full profile
Fugen Gokcol Fugen Gokcol
0 reviews

About Fugen No description set View full profile
Tracy Bowler Tracy Bowler
5 reviews

About Tracy Recently moved to this branch I have got off to a flying start, really enjoying interacting with Landlords and Tenants in this area where I have lived for many years. View full profile
David Mitchel David Mitchel
1 reviews

About David No description set View full profile

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Fees

No fees set.
Last updated at 1:53 PM 06/09/2016 by Stefan Rojas

Complaints Procedure

All complaints are recorded at the time they are made and must be made to the member of the staff concerned.
If the complaint cannot be satisfied at this point the complaint should be made in writing to the Branch Manager or Director, a list can be made available by contacting the Company PA, Tracey-Anne Green by email: tracey-anne.green@goodfellows.co.uk or by telephone to 01372 738173 or in writing to the address stated below;
Tracey-Anne Green, c/o Goodfellows Estate Agents Limited, 10, The Axis Centre, Cleeve Road, Leatherhead, Surrey, KT22 7RD.
All written complaints will be acknowledged in writing either by postal letter or email within 3 working days and a proper investigation promptly undertaken.
A formal written outcome of this investigation will be sent to the Complainant within 15 working days.
If the complainant remains dissatisfied they can then pursue the complaint via the Managing Director, Mr Christopher Lines email: Christopher.lines@goodfellows.co.uk รขย€ย“ at the same address as above. This should provide the opportunity for a speedy, separate and detached review of the complaint by someone not directly involved in the transaction. Such a review will be sent to the Complainant within 15 working days.
Following the conclusion of the investigation a written statement expressing final views and including any offer made will be sent to the complainant. This will also explain how the matter can be referred to the Ombudsman, pointing out that any such referral must be made within 6 months.
If we do not hear from you further following our findings having been communicated either via email or by letter within a 28 day period, we will consider the complaint closed.
Please be aware that a complaint cannot be sent direct to the Ombudsman without first following the internal complaints procedure.
Last updated at 1:53 PM 06/09/2016 by Stefan Rojas

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