• Sharmila Vythilingum
    Sharmila Vythilingum
  • Laura Lindsay
    Laura Lindsay
  • Elizabeth Colvin-Scott
    Elizabeth Colvin-Scott
  • Lorraine Green
    Lorraine Green
  • Michael Taiwo
    Michael Taiwo
  • Julie Wheatley
    Julie Wheatley
  • Marion Gardner
    Marion Gardner
  • Rebecca Grimes
    Rebecca Grimes
  • Debbie Hawes
    Debbie Hawes
  • Grant Preston
    Grant Preston
  • Hannah Thompson
    Hannah Thompson
  • Kerrie-Anne Tyson
    Kerrie-Anne Tyson
  • claim your profile
    Lewis Frimpong
  • claim your profile
    Sandra McCrae
  • claim your profile
    Joseph Casey
Despite its close proximity to London, you dont have to look far to find some hidden pockets of green space and countryside and understand why people are choosing this area to live. The local schools - primary schools, high schools, grammar schools and private schools are highly sought after and cater for all ages. The area is home to a thriving multi-cultural community and celebrates the community spirit at numerous events during the year. The Baitul Futuh Mosque is the largest Mosque in Wes Read full description...tern Europe and covers 5.2 acres of land. It is close to Morden South railway and Morden Underground station. One of the many attractions of Morden is Morden Hall Park, a National Trust park which covers 125 acres, its main entrance is only a quarter of a mile from the Tube station. Left to the National Trust by Gilliat Edward Hatfeild, it is a tranquil space of meadows and running water and is a haven for wildlife, having originally been a deer park. Many of the estate buildings are used by local craftspeople and artisans as workshops. Theres a cafe, second hand bookshop and a living green centre as well. Morden has a thriving high street and is also home to the Civic Centre and Library. As people look for somewhere to move out of London they regularly choose Morden and the surrounding areas. Morden has it all when it comes to transport links to London. With buses, underground, trams and trains, as well as good road links, theres every option available.
Goodfellows

99-103 London Road Morden
Greater London
SM4 5HP

020 8640 3330
Oct 01,2017
Minithumbup
Michael Taiwo
By: 'Francene'
Oct 01,2017
0 people found
this helpful
Michael is an exceptional professional. We approached the rental market after almost 10 years and was very anxious about what we would face. He made our experience of renting the property smooth and stress free. He gladly answered the many questions we had, was polite and truly brilliant. Thank you Michael for your patience and understanding....
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Comment on agent fees
The fee is high but the quality of service is also great.
Was this helpful? Yes
Sep 28,2017
Minithumbup
Sharmila Vythilingum
Hannah Thompson
By: 'Anon'
Sep 28,2017
0 people found
this helpful
I am very happy with the service received from the Goodfellows team. The team are very knowledgable of the local area, they are very friendly to talk to and also very professional. I can pick up the phone and have most of my issues dealt with in a very efficient way....
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Was this helpful? Yes
Sep 28,2017
Minithumbup
Hannah Thompson
By: 'Cristina Davidov'
Sep 28,2017
0 people found
this helpful
Hannah help me very well ,explained all procedures, was with me, show me houses until I am found what I wish. This is first house for me here in England, and can I see Hannah is ,,my Angel,, Thank you Hannah! Cristina Davidov...
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Comment on agent fees
good
Was this helpful? Yes
Sep 22,2017
Minithumbup
Michael Taiwo
By: 'Micah Mullings'
Sep 22,2017
0 people found
this helpful
Meeting Micheal has been a great experience. He has one of the best characters ever and always has a smile. He is very professional and takes the time to explain everything in detail, which made my house renting journey stress free. In this current climate, you hear stories of letting agencies being dishonest. but I must say, just coming back to the rental market after 10 years. The good fellows branch in Morden stands out from the crowd. When you have team members like Michael at front of hou...
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Comment on agent fees
It is what it is. A business is a business to make money. The fees is the going rate, and when the service is as good as it has been with Michael Taiwo, its value for money.
Was this helpful? Yes
Sep 19,2017
Minithumbup
Hannah Thompson
By: 'ANDREA'
Sep 19,2017
0 people found
this helpful
Hannah was excellent very positive and helpful and always put me at ease. Thank you for your help and looking forward to moving into my new home...
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Comment on agent fees
GOOD
Was this helpful? Yes
Sep 12,2017
Minithumbup
Hannah Thompson
By: 'Naomi'
Sep 12,2017
0 people found
this helpful
Hannah is simply fantastic, from the very beginning she has been friendly, professional and gained my trust quickly,. I felt completely taken care of and very happy with the whole process....
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Comment on agent fees
Most, if not all of the agents on the high street have high fees!
Was this helpful? Yes
Aug 30,2017
Minithumbup
Hannah Thompson
By: 'Parbad'
Aug 30,2017
0 people found
this helpful
From 1st time i talk to Hannah in phone to the 1st time when i met her in person she have been very friendly, easily approachable and very positive. So far she has helped me every step of the way explaning in easiest way posible. She never get annoyed or hesitate to answer any queries which make you feel very easy to communicate with her. Her response is quick too about any query i have. Thank you Hannah & Goodfellows...
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Comment on agent fees
Agent fee is reasonable for the effort and service she provide.
Was this helpful? Yes
Aug 29,2017
Minithumbup
Michael Taiwo
By: 'Kelly Melendez'
Aug 29,2017
0 people found
this helpful
When I talk with Michael he is very friendly, is all the time smiling. He explains carefully and if I don't understand he repeat without problem, very patient and understanding. Good professional, I'm very happy to feel secure to sign again contract with Goodfellows with good professionals, I just say thanks!...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 15,2017
Minithumbup
Lewis Frimpong
By: 'Brit'
Aug 15,2017
1 people found
this helpful
Excellent Service and client focus. Lewis is very professional and efficient, he listened to all my requirements and he was able to deliver. I was informed and assisted in all steps (letting process) his high level of commitment and support left me feeling very confident and reassured. fantastic job!!! thank you for all your hard work....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 01,2017
Minithumbup
Lewis Frimpong
Lewis Frimpong
By: 'Sasha'
Aug 01,2017
1 people found
this helpful
Very professional. From my experience he is kind of agent who care and for customers and for bussiness.From early beginning till end evrything was runing smooth. The best estate agent I ever meet....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 01,2017
Minithumbup
Lewis Frimpong
Sharmila Vythilingum
By: 'Joseph Janarthanan'
Aug 01,2017
0 people found
this helpful
Timely update from Lewis on the progress of application. Clear and Crisp updates and next action if needed. Also a clear financial working on what to expect from Month 1, 2 and so on....
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Comment on agent fees
I believe I have value for money for the service provided.
Was this helpful? Yes
Jul 31,2017
Minithumbup
Hannah Thompson
Michael Taiwo
By: 'Kurundu'
Jul 31,2017
0 people found
this helpful
Sharmila, Hannah and Michael have been great to work with! Very prompt with responding to queries and they found a good tenant within a week! THANK YOU!!...
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Was this helpful? Yes
Jul 28,2017
Minithumbup
Hannah Thompson
By: 'A D'
Jul 28,2017
0 people found
this helpful
Hannah is a friendly and very supportive person. She helped me through out the process from property viewing to check-in. Thank you Hannah...
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Comment on agent fees
Good
Was this helpful? Yes
Jul 27,2017
Minithumbup
Hannah Thompson
By: 'P P'
Jul 27,2017
0 people found
this helpful
Hannah is a friendly, easily approachable, cheerful person. Great commitment, good follow-ups and support through out the process. Thanks for Michael for his commitment to view the property....
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Comment on agent fees
good
Was this helpful? Yes
Jul 27,2017
Minithumbup
Julie Wheatley
Sharmila Vythilingum
By: 'Michael Clark'
Jul 27,2017
0 people found
this helpful
I would like to extend my thanks to Goodfellows Lettings. Throughout my twenty years as a landlord they provided excellent customer service and care for both myself and my tenant. I would like to mention in particular Julie Wheatly for her professionalism and her help throughout. Nothing was ever too much trouble with every question answered and problem dealt with with ease.She is a great asset to Goodfellows. I would also like to thank Sharmila Vythilingum.I only had dealings with her recentl...
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Comment on agent fees
I found the fees very competitive and fare.
Was this helpful? Yes
Jul 26,2017
Minithumbup
Sharmila Vythilingum
By: 'Stanislav Zhekov'
Jul 26,2017
0 people found
this helpful
Sharmilla has always been extremely helpful with any issues that have arisen with my property.always polite and very professional....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 21,2017
Minithumbup
Michael Taiwo
By: 'Abdelmadjid Dris'
Jul 21,2017
1 people found
this helpful
I met Michael last year trough the right move website, what I can say about him is he is fully committed to his work very professional feed back for any purpose or request ,i have already and I still recommend him to many peoples looking for properties around the area....
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Was this helpful? Yes
Jul 21,2017
Minithumbup
Michael Taiwo
By: 'Iurii'
Jul 21,2017
1 people found
this helpful
Michael is a very positive person, treated us very good and explained all the information we requested. Very good man....
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Was this helpful? Yes
Jul 17,2017
Minithumbup
Michael Taiwo
By: 'IJ and MAX'
Jul 17,2017
1 people found
this helpful
High levels of commitment and support provided throughout the process of searching, securing and signing the contract for our home. Michael consistently provided a high level of professionalism, and went above and beyond to meet our needs and demands....
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Comment on agent fees
The agents fee was reasonable in comparison to other market competitors.
Was this helpful? Yes
Jun 28,2017
Minithumbup
By: 'Adelaide'
Jun 28,2017
0 people found
this helpful
Sharmila is a friendly and approachable person, who is always willing to help and resolve any issues in a professional manner....
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Comment on agent fees
Good
Was this helpful? Yes
Jun 23,2017
Minithumbup
Michael Taiwo
By: 'GEORGIOS PAPADOPOULIS'
Jun 23,2017
2 people found
this helpful
He was very supportive and explained every think in details and he was very polite. He explain every think with patient and was always smiling. He treated me professionally....
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Was this helpful? Yes
Jun 21,2017
Minithumbup
Sharmila Vythilingum
By: 'carol'
Jun 21,2017
1 people found
this helpful
sharmilla has always been extremely helpful with any issues that have arisen with my property.always polite and very professional....
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Comment on agent fees
Very much in line with other agents
Was this helpful? Yes
Jun 21,2017
Minithumbup
Michael Taiwo
Sharmila Vythilingum
By: 'Susan'
Jun 21,2017
1 people found
this helpful
They were very helpful throughout the process. Very happy with the property location and agency. Highly recommended if you want a smooth process and quality home....
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Comment on agent fees
good
Was this helpful? Yes
Jun 21,2017
Minithumbup
Rebecca Grimes
By: 'VickyN'
Jun 21,2017
0 people found
this helpful
Rebecca was amazing and so helpful throughout a very distressing time we had with some previous tenants! All the way through she always was happy to speak to us, and went above and beyond any expectations we had! I enjoyed our chats catching up and making sure we both knew where we were at with everything, and am so thankful that she helped us to the end! I'll be sure to keep in touch Γ°ΕΈβ„’β€š...
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Comment on agent fees
Good
Was this helpful? Yes
Jun 15,2017
Minithumbup
Sharmila Vythilingum
By: 'Riverside Drive "Landlord"'
Jun 15,2017
0 people found
this helpful
Sharmila has assisted me very well anytime I have had a query, or needed any assistance. I would be happy to recommend her to anyone....
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Was this helpful? Yes
Jun 13,2017
Minithumbup
Sharmila Vythilingum
Nelson Samuel-Onyugo
By: 'K N'
Jun 13,2017
2 people found
this helpful
Goodfellows have been letting our properties for a number of years and we have received excellent service from the Morden office . They have found the type of tenants we require for our properties and provided the referencing we need. Special thanks to Sharmila and to Nelson who have looked after my account and provided a very efficient service....
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Comment on agent fees
Happy with the fees.
Was this helpful? Yes
Jun 08,2017
Minithumbup
Michael Taiwo
By: 'George'
Jun 08,2017
2 people found
this helpful
Thanks Michael your the best. He is organised and friendly. He had all the answers and all solutions to help us . Thanks...
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Was this helpful? Yes
Jun 07,2017
Minithumbup
Marion Gardner
By: 'Raynes Park Landlord'
Jun 07,2017
1 people found
this helpful
Thank you, Marion, for the amazing support you have given me as a first time landlord. Nothing was ever too much for you and you were always available on the other end of the phone or by email. It gave me a lot of confidence knowing that you were managing my property!...
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Comment on agent fees
Good.
Was this helpful? Yes
Jun 07,2017
Minithumbdown
By: 'Darshna'
Jun 07,2017
1 people found
this helpful
Sharmilla gave a set off my spare keys to the ex tenants and didn't get it back in time for eviction. I had to get a locksmith. Now she is demanding I pay for the locksmith rather than accepting if she had not been negligent in her job by collecting the key I wouldn't have needed to pay a locksmith. I have explained this, and she is still not accepting it's her fault. She had 3 months in order to collect the keys. She keeps telling me I would still have needed a locksmith, even though I h...
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Comment on agent fees
Based on this it's really bad
Was this helpful? Yes
By: Darshna
Jun 09, 2017
View all comments (2)
I was not made aware of the keys not being with the affected agent's. On the day of the eviction my father was going to change the locks by entering the property with the keys the agents had. As they didn't have the key I had no option but to request for a locksmith. To this date, they have not agreed to bear the cost of the locksmith knowing that it was their responsibility to collect the key back. I don't believe they did everything. ...
May 30,2017
Minithumbup
Michael Taiwo
By: 'Sonia'
May 30,2017
3 people found
this helpful
Michael is very friendly and approachable person,he always do his best to pleased you in a professional way.He knows what property to recommend that is suitable for us.Were very satisfied and contended in his job we cant thank him enough for helping us to get our place.Many thanks Michael for all your help,keep it up ,your so good at it all the best....
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Was this helpful? Yes
Areas covered
  • SM4
  • SM5
  • SM3
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
87% customers were satisfied with fees 81% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£340,000
  • Max: Β£340,000

Letting
  • Min: Β£0
  • Max: Β£0

NAEA ARLA TPOS TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
54 2 139 7 0 0 2 1 8 1
Sharmila Vythilingum Sharmila Vythilingum
29 reviews

About Sharmila No description set View full profile
Laura Lindsay Laura Lindsay
17 reviews

About Laura No description set View full profile
Elizabeth Colvin-Scott Elizabeth Colvin-Scott
0 reviews

About Elizabeth No description set View full profile
Lorraine Green Lorraine Green
0 reviews

About Lorraine No description set View full profile
Michael Taiwo Michael Taiwo
29 reviews

About Michael No description set View full profile
Julie Wheatley Julie Wheatley
2 reviews

About Julie No description set View full profile
Marion Gardner Marion Gardner
17 reviews

About Marion No description set View full profile
Rebecca Grimes Rebecca Grimes
10 reviews

About Rebecca No description set View full profile
Debbie Hawes Debbie Hawes
2 reviews

About Debbie No description set View full profile
Grant Preston Grant Preston
1 reviews

About Grant No description set View full profile
Hannah Thompson Hannah Thompson
19 reviews

About Hannah No description set View full profile
Kerrie-Anne Tyson Kerrie-Anne Tyson
0 reviews

About Kerrie-Anne No description set View full profile
Lewis Frimpong Lewis Frimpong
Lettings Negotiator
3 reviews

About Lewis No description set View full profile
Sandra McCrae Sandra McCrae
0 reviews

About Sandra No description set View full profile
Joseph Casey Joseph Casey
0 reviews

About Joseph No description set View full profile

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Last updated at 9:43 AM 02/03/2017 by allAgents

Complaints Procedure

Goodfellows is a member of The Property Ombudsman Scheme (TPOS) and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints procedure in place.

The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers' satisfaction at branch level.

STAGE ONE - BRANCH MANAGER

Complaints should, in the first instance, be directed to the Manager of the estate agency branch you have been dealing with. They will endeavour to liaise with you quickly and resolve your complaint immediately, no later than 5 working days from first notification.

STAGE TWO - DIRECTOR

Should the local manager not be able to resolve your complaint to your satisfaction, you can refer the matter to the Sales or Lettings Director at head office who will respond within 7 working days from receipt.

STAGE THREE - MANAGING DIRECTOR

If, after you have dealt with the division director, you remain dissatisfied you may address your concerns, in writing, to the Managing Director. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.

The address to write to is:

Tracey-Anne Green,
c/o Goodfellows Estate Agents Limited,
10, The Axis Centre,
Cleeve Road,
Leatherhead,
SURREY,
KT22 7RD
Or email: tracey-anne.green@goodfellows.co.uk

STAGE FOUR - THE PROPERTY OMBUDSMAN

If you still remain dissatisfied with the outcome of your complaint after dealing with the Directors, and once you have received a Final Viewpoint letter from the Managing Director, you may approach the Property Ombudsman.

Details of how to contact the Property Ombudsman will be contained within the Final Viewpoint letter sent as the final response to your complaint. Information can also be found online atwww.tpos.co.uk.

you must make your complaint to the Property Ombudsman within 6 months of the date of our Final Viewpoint letter.
the Property Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received our Final Viewpoint letter.
the Property Ombudsman recommends paying any outstanding fees on a "without prejudice" basis to avoid late-payment charges and/or further action.
Last updated at 9:43 AM 02/03/2017 by allAgents

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