• Sharmila Vythilingum
    Sharmila Vythilingum
  • Nelson Samuel-Onyugo
    Nelson Samuel-Onyugo
  • Laura Lindsay
    Laura Lindsay
  • Elizabeth Colvin-Scott
    Elizabeth Colvin-Scott
  • Lorraine Green
    Lorraine Green
  • Michael Taiwo
    Michael Taiwo
  • Julie Wheatley
    Julie Wheatley
  • Marion Gardner
    Marion Gardner
  • Tilly Ottaway
    Tilly Ottaway
  • Rebecca Grimes
    Rebecca Grimes
  • Debbie Hawes
    Debbie Hawes
  • Grant Preston
    Grant Preston
  • claim your profile
    Martin Humphreys
  • claim your profile
    Russell the plumber
  • claim your profile
    Hannah Thomspon
Despite its close proximity to London, you dont have to look far to find some hidden pockets of green space and countryside and understand why people are choosing this area to live. The local schools - primary schools, high schools, grammar schools and private schools are highly sought after and cater for all ages. The area is home to a thriving multi-cultural community and celebrates the community spirit at numerous events during the year. The Baitul Futuh Mosque is the largest Mosque in Weste Read full description...rn Europe and covers 5.2 acres of land. It is close to Morden South railway and Morden Underground station. One of the many attractions of Morden is Morden Hall Park, a National Trust park which covers 125 acres, its main entrance is only a quarter of a mile from the Tube station. Left to the National Trust by Gilliat Edward Hatfeild, it is a tranquil space of meadows and running water and is a haven for wildlife, having originally been a deer park. Many of the estate buildings are used by local craftspeople and artisans as workshops. Theres a cafe, second hand bookshop and a living green centre as well. Morden has a thriving high street and is also home to the Civic Centre and Library. As people look for somewhere to move out of London they regularly choose Morden and the surrounding areas. Morden has it all when it comes to transport links to London. With buses, underground, trams and trains, as well as good road links, theres every option available.
Goodfellows

99-103 London Road Morden
Greater London
SM4 5HP

020 8640 3330

Feb 27,2017
Minithumbup
By:
Feb 27,2017
Featured Review
0 people found
this helpful
Great customer service from Nelson. He was helpful and straight away on the first viewing he was not in your face like a lot of agents. Always got a quick, positive response from any of our questions. We would give the customer service a five star, but had to take 1 off for the very high fees. This was the only negative we have about the service we received. Would recommend to use this branch....
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Comment on agent fees
As described above, agency fees were very high. 10 times as high as some other companies we spoke with.
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Feb 24,2017
Minithumbup
By:
Feb 24,2017
Featured Review
0 people found
this helpful
My partner and I found what we wanted quickly thanks to Michael. We are very happy with our new home.We found what we were looking for in less time than we thought. thank you very much!...
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Feb 16,2017
Minithumbup
By:
Feb 16,2017
Featured Review
0 people found
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Michael was very helpful in our search for somewhere to rent. He was able to do two evening viewings for us, and provide quick responses to any queries we had. The process of moving in once our offer was accepted was seamless. Thank you....
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Comment on agent fees
They are OK, similar to fees at other agents
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By: Tom
Feb 16, 2017
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Thank you for the review! ...
Feb 16,2017
Minithumbup
By:
Feb 16,2017
Featured Review
0 people found
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Michael was relaxed, cordial and helpful throughout. He was was easy to contact and made the process of letting run smoothly. He even helped out with vacuum cleaning, when we moved in. Thank you very much....
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By: Tom
Feb 20, 2017
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We're happy Michael could help! ...
Feb 15,2017
Minithumbup
By:
Feb 15,2017
Featured Review
0 people found
this helpful
I cannot recommend Hannah and the team at Morden highly enough and if I could give more than 5 stars I would! We had been looking for a house to rent for a while and was astounded at the terrible customer service we received from other estate agents (apart from a couple of others) i.e. not calling me back ever to the point where I had to literally turn up to the branch in person, showing us properties way out of our price range etc. etc. Hannah was a breath of fresh air, so professional, friendl...
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Comment on agent fees
I felt that the charge for referencing was a bit steep...
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By: Tom
Feb 15, 2017
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Thank you for your very kind review, it is much appreciated! ...
Feb 15,2017
Minithumbup
By:
Feb 15,2017
0 people found
this helpful
Very good agency, great service, efficient and effective! Response quickly every time. Thanks Grant for helping my house purchase! I am going to definitely recommend you to my friends who are looking for the property in this area....
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By: Tom
Feb 15, 2017
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Thanks for the feedback! ...
Feb 15,2017
Minithumbup
By:
Feb 15,2017
0 people found
this helpful
Hannah has been very helpful throught the process of renting our flat. When Hannah received our application she was quick to offer us a viewing and to follow us with us and keep us in the loop with every detail along with everything that we had to do through the renting process. Hannah was very professional when dealing with our application and was very fast with when it came to processing details. I was very pleased with the service that Hannah Provided us with....
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By: Tom
Feb 15, 2017
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Thanks for the review, we love great feedback! ...
Feb 08,2017
Minithumbup
By:
Feb 08,2017
0 people found
this helpful
staff is very good flexible and friendly.Took a property and I said I need on 10th fab and later we change a date....
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Comment on agent fees
He is very friendly.
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By: Tom
Feb 13, 2017
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Thanks for the feedback! ...
Feb 05,2017
Minithumbup
By:
Feb 05,2017
0 people found
this helpful
I first viewed a property that I didn't really like and straight away Hannah could tell that she had the perfect property for me. When viewing the 2nd property I fell in love and 2 weeks later I became the tenant of a very cosy property. Hannah is very approachable and explained each of the processes very clearly, she is very friendly and ensured that everything progressed quickly. Debbie was also helful with dealing with my queries, and stepping in when Hannah was not working....
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Comment on agent fees
It was more than I expected
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By: Tom
Feb 06, 2017
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Thank you, our staff greatly appreciate your feedback! ...
Jan 18,2017
Minithumbup
By:
Jan 18,2017
0 people found
this helpful
I had a very good collaboration with Tilly during my tenancy ,but I would like your policy as agencie to look more after your tenancies rights not only the landlords. Tilly help me a lot but I feel like the landlord was always in charge and don't let me forget I was the one who paid the rent and my right ended there...
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By: Mia Robinson
Jan 19, 2017
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Thank you for the feedback ...
Jan 11,2017
Minithumbup
By:
Jan 11,2017
2 people found
this helpful
Thank you so much for everything. Michael is so kids and friendly person. He helps to us for all. He organised everything so quickly and we are so happy with our new property. Thank you so much...
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Comment on agent fees
Good
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By: Mia Robinson
Jan 11, 2017
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Thank you for those comments, we are glad you are happy in your new property ...
Dec 16,2016
Minithumbup
By:
Dec 16,2016
1 people found
this helpful
It's the first time I'm using such an agent and although I had to chase the agency early on...It all came Together when I engaged with David and Kelly. Since they took over my account, I received excellent communication, timely feedback and ultimately a positive result. In particular, Kelly was extremely professional and was able to assist me in a manor, conduct and style that I can only summarize as being excellent!...
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Comment on agent fees
The fees are not cheap but from my service delivery experience, it soothes the blow.
Was this helpful? Yes
Dec 02,2016
Minithumbup
By:
Dec 02,2016
1 people found
this helpful
Tilly has been a great help getting thinks shorted out with my flat tenants request. Tilly has been the go to person for all my question and requests. Tilly always follow up with a email after she has the answer I need. Very helpfully and professional a pleasure to deal with....
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By: Mia
Dec 02, 2016
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Thank you for the feedback, we really appreciate it ...
Dec 02,2016
Minithumbup
By:
Dec 02,2016
0 people found
this helpful
Good service in general. Nelson especially was very accommodating in waiving extra fees in regards to our quick move, and Sharmila kindly stayed behind until after 7 so that we could meet with our landlord after work. Would give them both 5 stars as individuals. The loss of one star has to do with the agency fees...
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Comment on agent fees
Only reason I do not give 5 stars is because the agency fee amounted to a whopping £500 pounds, though this shouldn't worry future tenants as, according to the Chancellor's last statement, the fees will become outlawed in January 2017. I was also asked to pay roughly the equivalent of 10 month's rent because I have only been working at my job for 2 months and have not passed my probation period.
Was this helpful? Yes
By: Mia
Dec 05, 2016
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Thank you for your comments, I am sorry to hear that you were disappointed when you had to pay rent in advance. We do make clear on our tenant information sheet that is given to all applicants prior to deposits being paid and references stating that if you are employed for less than 12 months this may affect the references. As you were still in your probation period the references passed subject to rent being paid in advance ...
Nov 14,2016
Minithumbup
By:
Nov 14,2016
0 people found
this helpful
We had a problem with the heating in that some of the radiators didn't work very well. It took less than 2 days from raising the concern to having a team of two showing up and sorting it all out. We were kept informed throughout, we were given the name of the person that was dealing with our case straight away. He called early in the morning, visited the flat that same day, and did an excellent job in resolving our problem in the shortest possible time...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Mia Robinson
Nov 14, 2016
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Thank you for the great feedback ...
Oct 17,2016
Minithumbup
By:
Oct 17,2016
0 people found
this helpful
Rebecca has kept me informed about items required at the property. I have not had any unanswered responses and things are moving smoothly so far....
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Comment on agent fees
average
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By: Mia
Oct 17, 2016
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Thank you for the feedback ...
Oct 14,2016
Minithumbup
By:
Oct 14,2016
0 people found
this helpful
We had a problem in our flat regarding the fridge and Rebecca was really quick and helpful to sort out the situation. Whenever we have a simple enquiry or a problem, Rebecca is always prompts to help us out. Thanks for the support....
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By: Mia
Oct 14, 2016
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Thank you for the feedback ...
Oct 07,2016
Minithumbup
By:
Oct 07,2016
1 people found
this helpful
We found some bad news about our property from Laura regarding the need for some significant building works earlier this year from Laura after an agreed survey and the weeks have recently been completed having been coordinated by Laura Lindsay. These kind of works can be very stressful on all concerned and I cannot praise Laura highly enough for being the person in the middle of Tenant, builder and landlord and she has managed to coordinate all the 3 months of works and to be the go too person ...
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Comment on agent fees
ok
Was this helpful? Yes
By: Mia
Oct 12, 2016
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Thank you very much for the great feedback ...
Sep 29,2016
Minithumbup
By:
Sep 29,2016
0 people found
this helpful
I came to goodfellows after a bad experience with another agency. I first spoke with Denisha over the phone and found her to be very helpful and clear outlining the process. We went to view a flat and again Denisha was very helpful what I particularly like was the person centred approach she had I wasn't standing in a que with other tenants which meant I could be clear about my current situation and ask any questions without feeling rushed. I have had some dealings with the rest of the team who ...
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Comment on agent fees
Good, they could charge more because of their high standard of customer care
Was this helpful? Yes
By: Mia Robinson
Sep 29, 2016
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Thank you for the taking the time to leave us great feedback, we really do appreciate it ...
Sep 15,2016
Minithumbup
By:
Sep 15,2016
0 people found
this helpful
Marion was friendly and helpful. She responded quickly to my emails and was very supportive when I ran into problems in getting part of my deposit back. The situation was resolved fairly. I trusted her to help me with renting the property and the whole experience was a positive one. Thanks Marion - you were really helpful and now I've bought my own house, I will definitely contact you if I ever consider renting it out....
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By: Mia
Sep 15, 2016
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Thank you very much for taking the time to leave us great feedback ...
Sep 14,2016
Minithumbup
By:
Sep 14,2016
0 people found
this helpful
From the viewing appointment at the property Denisha has been really helpfull, any questions or sugestions she was there to provide a good advice , we had issues with the first property we supposed to move in but she move quickly to found us another one, a better option,and helped us in a short period of time, I am happy to deal with denisha , calm and nice person....
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Comment on agent fees
fees are almost the same in london for every agent
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By: Mia
Sep 15, 2016
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Thank you for the great feedback ...
Sep 12,2016
Minithumbup
By:
Sep 12,2016
0 people found
this helpful
Dinisha was so helpful from the start to the end of the process. She is always punctual, responsive and we recommend her outstanding work. Best to deal with....
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Comment on agent fees
The entire transaction concluded in a week time. So we do recommend the agent to clients.
Was this helpful? Yes
By: Mia
Sep 13, 2016
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Thank you for the feedback ...
Sep 07,2016
Minithumbup
By:
Sep 07,2016
0 people found
this helpful
Rebecca dealt with a maintenance issue in a very professional manner. Her care and diligence enabled a plumbing repair to be carried out at the most effective cost for us as the Landlord whilst giving the tenant the most suitable solution. A very efficient member of staff....
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Comment on agent fees
Fees are not excessive for the service provided
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By: Mia
Sep 08, 2016
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Thank you for the feedback ...
Sep 07,2016
Minithumbup
By:
Sep 07,2016
0 people found
this helpful
Rebecca is helpful, friendly and prompt. She (and all the other members of the team who are involved with our portfolio of properties) are always very efficient and thorough. We have complete confidence in this company and they do an excellent job for us....
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Comment on agent fees
Fine and perfectly reasonable
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By: Mia
Sep 07, 2016
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Thank you leaving great feedback ...
Sep 07,2016
Minithumbup
By:
Sep 07,2016
0 people found
this helpful
Denisha has been really helpfull. besides issues with the forst property we supposed to move in she found us another one and helped us in a short period of time....
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Comment on agent fees
quiet pricy
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By: Mia
Sep 07, 2016
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Sep 04,2016
Minithumbup
By:
Sep 04,2016
0 people found
this helpful
Thank you! The best settings agent I know! Top level proffesionalist and person. I will work with you again and everyone will know how great are you. Thank you one more time....
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Comment on agent fees
Good.
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By: Mia
Sep 05, 2016
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Thank you for the positive feedback ...
Sep 02,2016
Minithumbup
By:
Sep 02,2016
0 people found
this helpful
I can`t speak highly enough of Goodfellows lettings Morden, I have several properties in south London that Goodfellows handle. Sharlima and her team always deliver and make the process very easy. Laura and Julie provide an excellent service dealing with post move- in issues, and ensure both landlord and tenants are updated. Keep up the good work, thanks....
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Comment on agent fees
Value for money
Was this helpful? Yes
By: Mia
Sep 05, 2016
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We are very glad you had a smooth process, thank you for leaving us great feedback ...
Sep 02,2016
Minithumbup
By:
Sep 02,2016
0 people found
this helpful
We have just purchased our first flat through Good Fellows that we're delighted with. We received constant communication from the team and an extremely professional service. I would absolutely recommend Good Fellows and when it comes to moving on we're confident the team will be the best in the area to sell our flat....
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By: Mia
Sep 05, 2016
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Aug 29,2016
Minithumbup
By:
Aug 29,2016
0 people found
this helpful
Marion responds to emails promptly and keeps us up to date with what she has actions and the outcome. She has been particularly helpful and proactive during a recent check out of tenants and arranging for works to be carried out in our house. Living very far away in Tokyo and with a time difference to deal with, this has been refreshing and reassuring!...
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By: Mia
Sep 01, 2016
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Aug 22,2016
Minithumbup
By:
Aug 22,2016
0 people found
this helpful
Michael has been the most patient and attentive letting agent I have met. Helping answer all my questions and making the whole process super easy. He even went the extra mile meeting me at 8am on a Saturday Morning to hand over door keys. I could not thank Michael enough restoring my faith in letting agents....
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Comment on agent fees
I found the fees fair, and given the service I received I have no bad feelings about paying them.
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By: Mia
Aug 22, 2016
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Thank you very much for the great feedback ...
Aug 19,2016
Minithumbup
By:
Aug 19,2016
0 people found
this helpful
Rebecca dealt with our recent property issues courteously and efficiently, over a period of time. We are grateful for her work....
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By: Mia
Aug 23, 2016
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Thank you for the feedback ...
Aug 18,2016
Minithumbup
By:
Aug 18,2016
0 people found
this helpful
Terrific handling of some repair needs to my property. Marion was proactive and prompt in her communication. Delighted to have her on the team managing the property....
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By: Mia
Aug 19, 2016
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Thank you for leaving us great feedback, it is much appreciated ...
Aug 18,2016
Minithumbup
By:
Aug 18,2016
0 people found
this helpful
My experience with good fellows generally and Michael specifically was very nice. Michael was helpful, honest and keen to give me the best advice. Thanks...
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By: Mia
Aug 19, 2016
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We are glad you enjoyed the experience and thank you for taking the time to leave us feedback ...
Aug 17,2016
Minithumbup
By:
Aug 17,2016
1 people found
this helpful
Very helpful and professional. Very good at explaining the legalities of the tenancy agreement. Also very quick to answer emails....
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By: Mia
Aug 17, 2016
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Aug 16,2016
Minithumbup
By:
Aug 16,2016
0 people found
this helpful
Michael Taiwo, provided an exceptional service. Throughout the process of letting my flat he maintained a professional and friendly manner; always on hand to help solve any issues and went over and above to ensure that I was happy with the service. His efforts ensured I experienced a 5 star service from Goodfellows lettings department....
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By: Mia
Aug 16, 2016
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Thank you for your kind comments ...
Areas covered
  • SM4
  • SM5
  • SM3
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
84% customers were satisfied with fees 75% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: ยฃ340,000
  • Max: ยฃ340,000

Letting
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
40 1 100 6 0 0 2 1 8 1
Sharmila Vythilingum Sharmila Vythilingum
20 reviews

About Sharmila No description set View full profile
Nelson Samuel-Onyugo Nelson Samuel-Onyugo
45 reviews

About Nelson No description set View full profile
Laura Lindsay Laura Lindsay
14 reviews

About Laura No description set View full profile
Elizabeth Colvin-Scott Elizabeth Colvin-Scott
0 reviews

About Elizabeth No description set View full profile
Lorraine Green Lorraine Green
0 reviews

About Lorraine No description set View full profile
Michael Taiwo Michael Taiwo
11 reviews

About Michael No description set View full profile
Julie Wheatley Julie Wheatley
1 reviews

About Julie No description set View full profile
Marion Gardner Marion Gardner
12 reviews

About Marion No description set View full profile
Tilly Ottaway Tilly Ottaway
5 reviews

About Tilly No description set View full profile
Rebecca Grimes Rebecca Grimes
7 reviews

About Rebecca No description set View full profile
Debbie Hawes Debbie Hawes
1 reviews

About Debbie No description set View full profile
Grant Preston Grant Preston
1 reviews

About Grant No description set View full profile
Martin Humphreys Martin Humphreys
0 reviews

About Martin No description set View full profile
Russell the plumber - upload your photo Russell the plumber
0 reviews

About Russell No description set View full profile
Hannah Thomspon Hannah Thomspon
3 reviews

About Hannah No description set View full profile

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Fees

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Last updated at 3:44 PM 07/09/2016 by Denisha Gayle

Complaints Procedure

All complaints are recorded at the time they are made and must be made to the member of the staff concerned.
If the complaint cannot be satisfied at this point the complaint should be made in writing to the Branch Manager or Director, a list can be made available by contacting the Company PA, Tracey-Anne Green by email: tracey-anne.green@goodfellows.co.uk or by telephone to 01372 738173 or in writing to the address stated below;
Tracey-Anne Green, c/o Goodfellows Estate Agents Limited, 10, The Axis Centre, Cleeve Road, Leatherhead, Surrey, KT22 7RD.
All written complaints will be acknowledged in writing either by postal letter or email within 3 working days and a proper investigation promptly undertaken.
A formal written outcome of this investigation will be sent to the Complainant within 15 working days.
If the complainant remains dissatisfied they can then pursue the complaint via the Managing Director, Mr Christopher Lines email: Christopher.lines@goodfellows.co.uk รขย€ย“ at the same address as above. This should provide the opportunity for a speedy, separate and detached review of the complaint by someone not directly involved in the transaction. Such a review will be sent to the Complainant within 15 working days.
Following the conclusion of the investigation a written statement expressing final views and including any offer made will be sent to the complainant. This will also explain how the matter can be referred to the Ombudsman, pointing out that any such referral must be made within 6 months.
If we do not hear from you further following our findings having been communicated either via email or by letter within a 28 day period, we will consider the complaint closed.
Please be aware that a complaint cannot be sent direct to the Ombudsman without first following the internal complaints procedure.
Last updated at 3:44 PM 07/09/2016 by Denisha Gayle

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