• Sharmila Vythilingum
    Sharmila Vythilingum
  • Nelson Samuel-Onyugo
    Nelson Samuel-Onyugo
  • Laura Lindsay
    Laura Lindsay
  • Elizabeth Colvin-Scott
    Elizabeth Colvin-Scott
  • Lorraine Green
    Lorraine Green
  • Michael Taiwo
    Michael Taiwo
  • Julie Wheatley
    Julie Wheatley
  • Marion Gardner
    Marion Gardner
  • Rebecca Grimes
    Rebecca Grimes
  • Debbie Hawes
    Debbie Hawes
  • Grant Preston
    Grant Preston
  • claim your profile
    Martin Humphreys
  • claim your profile
    Russell the plumber
  • claim your profile
    Hannah Thomspon
  • claim your profile
    Kerrie-Anne Tyson
  • claim your profile
    Sarah Fletcher
  • claim your profile
    Abisola Adesemoye
Despite its close proximity to London, you dont have to look far to find some hidden pockets of green space and countryside and understand why people are choosing this area to live. The local schools - primary schools, high schools, grammar schools and private schools are highly sought after and cater for all ages. The area is home to a thriving multi-cultural community and celebrates the community spirit at numerous events during the year. The Baitul Futuh Mosque is the largest Mosque in Wes Read full description...tern Europe and covers 5.2 acres of land. It is close to Morden South railway and Morden Underground station. One of the many attractions of Morden is Morden Hall Park, a National Trust park which covers 125 acres, its main entrance is only a quarter of a mile from the Tube station. Left to the National Trust by Gilliat Edward Hatfeild, it is a tranquil space of meadows and running water and is a haven for wildlife, having originally been a deer park. Many of the estate buildings are used by local craftspeople and artisans as workshops. Theres a cafe, second hand bookshop and a living green centre as well. Morden has a thriving high street and is also home to the Civic Centre and Library. As people look for somewhere to move out of London they regularly choose Morden and the surrounding areas. Morden has it all when it comes to transport links to London. With buses, underground, trams and trains, as well as good road links, theres every option available.
Goodfellows

99-103 London Road Morden
Greater London
SM4 5HP

020 8640 3330
Apr 28,2017
Minithumbup
Michael Taiwo
By:
Apr 28,2017
0 people found
this helpful
Michael was very helpful right throughout the whole process. I couldnt have asked for a better person to assist me....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 24,2017
Minithumbup
Hannah Thomspon
Michael Taiwo
By:
Apr 24,2017
0 people found
this helpful
Hannah and Mickael have been very friendly and efficient in answering all my questions. They have been very cooperative during the referencing stage and contacted me regularly to update me on status....
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Comment on agent fees
Good
Was this helpful? Yes
By: tracey-anne green
Apr 24, 2017
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Thank you for your feeedback ...
Apr 20,2017
Minithumbdown
Nelson Samuel-Onyugo
Hannah Thomspon
By:
Apr 20,2017
0 people found
this helpful
Hannah had been fantastic for us all and Nelson was also very helpful. Hannah was always available whenever we had a question and explained everything to us promptly and precisely. Will definitely use Goodfellows again if Hannah and Nelson are still there. They are a credit to an industry of estate agents which can be hit and miss....
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Comment on agent fees
Good
Was this helpful? Yes
By: tracey-anne green
Apr 21, 2017
View all comments (1)
Thanks for the great feedback and taking the time to review our service ...
Apr 20,2017
Minithumbup
Hannah Thomspon
Sharmila Vythilingum
By:
Apr 20,2017
0 people found
this helpful
Generally good with queries however: -Up to date inventory of property not provided by Goodfellows/Landlord. - Professional clean from previous tenant checked by Goodfellows/Landlord should have been at a higher standard....
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Was this helpful? Yes
By: tracey-anne green
Apr 21, 2017
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Thank you for your comments, but we can confirm that this was a let only property and it was the landlords responsibility to provide an inventory report for you. This was subject to a domestic clean as confirmed at point of offer. If you feel that the property is not to their standard then we ask that you speak to the landlord directly as they are managing the property for you. ...
Apr 11,2017
Minithumbup
Laura Lindsay
By:
Apr 11,2017
0 people found
this helpful
Laura has always provided a fantastic service , with prompt response to any queries or issues we have had. I find Laura to be professional and understanding. I feel at ease whenever I need to make contact with them, I have found their service to be prompt and reliable ....
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Was this helpful? Yes
By: Mia Robinson
Apr 20, 2017
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Thanks for the great feedback ...
Apr 10,2017
Minithumbup
Michael Taiwo
By:
Apr 10,2017
0 people found
this helpful
Michael was helpful, attentive and reliable. He proved flexible and did all he could to fit in with our specific (and changing needs). He is friendly and efficient at the same time which is great combination. I have used Goodfellows previously and always had a good experience both for letting and selling....
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Comment on agent fees
Not applicable as a tenant.
Was this helpful? Yes
By: Mia Robinson
Apr 20, 2017
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Thanks for the great feedback ...
Apr 09,2017
Minithumbup
Carlene Burton
Carlene Burton
By:
Apr 09,2017
0 people found
this helpful
Carlene is great, she helped me with everything i need and she had a lot of pation with me.. She is veeerryy nice!!...
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Comment on agent fees
Good
Was this helpful? Yes
By: Mia Robinson
Apr 20, 2017
View all comments (1)
Thanks for the great feedback ...
Apr 07,2017
Minithumbup
Laura Lindsay
By:
Apr 07,2017
0 people found
this helpful
Laura was amazing when helping us check out of our rented flat and kept us in the loop for the whole process. Very happy and positive attitude and very relatable and understanding to our particular situation. Can not thank her enough for all of her help!...
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Comment on agent fees
N/A
Was this helpful? Yes
Apr 03,2017
Minithumbup
Marion Gardner
By:
Apr 03,2017
0 people found
this helpful
Marion has always been very helpful with any queries or problems we've had. Thanks Marion! In fact all the staff at Goodfellows that I've had contact with have been brilliant....
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Was this helpful? Yes
By: Mia Robinson
Apr 04, 2017
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Thank you for the great feedback ...
Apr 03,2017
Minithumbup
Nelson Samuel-Onyugo
By:
Apr 03,2017
0 people found
this helpful
We found Nelson very helpful in renting our first property. He's very approachable and answered any questions or queries really quickly. We were also able to view the property without feeling pressured to choose that one....
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Comment on agent fees
We had seen cheaper agent fees elsewhere but the fees we paid were not an issue for us.
Was this helpful? Yes
By: Tom
Apr 05, 2017
View all comments (1)
Thanks for the review! ...
Mar 31,2017
Minithumbup
Marion Gardner
By:
Mar 31,2017
0 people found
this helpful
Marion has managed my rental property for just over a year now. I've had a few maintenance issues occur at the apartment (as they do) and Marion has been extremely helpful in managing these. Everything is attended to promptly, efficiently and she always communicates back with what is happening. This gives me peace of mind that my property is being well managed....
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Was this helpful? Yes
By: Mia Robinson
Apr 20, 2017
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Thank you for taking the time to comment, we appreciate all feedback! ...
Mar 30,2017
Minithumbup
Hannah Thomspon
By:
Mar 30,2017
0 people found
this helpful
This was my first time dealing with Goodfellows. Upon meeting Hannah for the viewing, she was extremely friendly, informative and professional. I appreciated especially the fact that she was personable and accommodating to our needs. We were informed that Goodfellows has a requirement for customers to have employment insurance which actually turned us off and we were going to look elsewhere however their advisor confirmed this was not required. This insurance along with the administration fees ...
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Comment on agent fees
The fees were high with Goodfellows however we were able to negotiate this directly with them and this was appreciated hence us going with Goodfellows.
Was this helpful? Yes
By: Mia Robinson
Apr 04, 2017
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Thank you for the great feedback ...
Mar 30,2017
Minithumbup
Nelson Samuel-Onyugo
Michael Taiwo
By:
Mar 30,2017
0 people found
this helpful
Although the initial viewing was a little rushed, Nelson was on hand after that and was quite helpful, especially in the initial stages. It would be helpful if utilities procedures were made a little clearer regarding which suppliers currently provide them when you move in and whether or not the tenent needs to call them. Overall, it was a good experience, as we were on a tight timeframe and Goodfellows were able to ensure we moved in on time....
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Comment on agent fees
The fees were very high for the referencing and it is a shame that there is a checkout fee.
Was this helpful? Yes
By: Mia Robinson
Apr 04, 2017
View all comments (1)
Thank you for the review ...
Mar 28,2017
Minithumbup
Rebecca Grimes
By:
Mar 28,2017
0 people found
this helpful
On my time of tenants Rebecca was always there Happy to help me with any question or problem very professional and polite. All morder team it is perfect to deal with ....
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Was this helpful? Yes
Mar 16,2017
Minithumbup
Rebecca Grimes
By:
Mar 16,2017
0 people found
this helpful
During the initial set up all the staff are pleasant and helpful. Rebecca has recently been very helpful with a washing machine issue. She s liaising with myself, landlord and my tenants and insurance company and property company. thank you Rebecca Grimes....
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Comment on agent fees
1st year seems good
Was this helpful? Yes
By: Mia Robinson
Mar 16, 2017
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Thank you for the feedback ...
Mar 10,2017
Minithumbup
Marion Gardner
By:
Mar 10,2017
0 people found
this helpful
Marion has been fantastic throughout our 2.5 yr spell in Raynes Park. She was excellent when we were moving in, took care of all our needs professionally and efficiently. Throughout our stay nothing was too much trouble, was always very helpful. We have just vacated the property and moved to Australia, the move has been stressful, but Marion has been excellent in dealing with any loose ends at the property. Would highly recommend Goodfellows. Thank you. Jack & Maia...
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Was this helpful? Yes
By: Tom
Mar 10, 2017
View all comments (1)
Thank you for your very kind review, it is greatly appreciated! ...
Mar 10,2017
Minithumbup
Michael Taiwo
Debbie Hawes
By:
Mar 10,2017
0 people found
this helpful
Michael and Debbie were able to help us set up and confirm our contract in a very short space of time....
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Comment on agent fees
Good
Was this helpful? Yes
By: Tom
Mar 15, 2017
View all comments (1)
Thanks for the review! ...
Mar 10,2017
Minithumbup
Marion Gardner
By:
Mar 10,2017
0 people found
this helpful
Communication was excellent from Marion. She fully owned the difficult end of tenancy issues in a fair and balanced way. She understood all views, and acted accordingly. Everything was dealt with very quickly....
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Comment on agent fees
Level of fees very fair for service received.
Was this helpful? Yes
Mar 06,2017
Minithumbup
Hannah Thomspon
By:
Mar 06,2017
0 people found
this helpful
She is so polite and nice and above all professionally diligent as well. We enjoyed her help throughout all steps of moving home. She even responded kindly to our enquiries out of her work hours....
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Comment on agent fees
Fees seem a bit too high.
Was this helpful? Yes
By: Tom
Mar 10, 2017
View all comments (1)
Thanks for the feedback! ...
Feb 27,2017
Minithumbup
Nelson Samuel-Onyugo
By:
Feb 27,2017
0 people found
this helpful
Great customer service from Nelson. He was helpful and straight away on the first viewing he was not in your face like a lot of agents. Always got a quick, positive response from any of our questions. We would give the customer service a five star, but had to take 1 off for the very high fees. This was the only negative we have about the service we received. Would recommend to use this branch....
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Comment on agent fees
As described above, agency fees were very high. 10 times as high as some other companies we spoke with.
Was this helpful? Yes
By: Tom
Mar 01, 2017
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Thank you for the feedback! ...
Feb 24,2017
Minithumbup
Michael Taiwo
By:
Feb 24,2017
0 people found
this helpful
My partner and I found what we wanted quickly thanks to Michael. We are very happy with our new home.We found what we were looking for in less time than we thought. thank you very much!...
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Was this helpful? Yes
By: Mia Robinson
Feb 27, 2017
View all comments (1)
We are glad you found what you were looking for so quickly, thank you for the feedback ...
Feb 16,2017
Minithumbup
Michael Taiwo
By:
Feb 16,2017
0 people found
this helpful
Michael was very helpful in our search for somewhere to rent. He was able to do two evening viewings for us, and provide quick responses to any queries we had. The process of moving in once our offer was accepted was seamless. Thank you....
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Comment on agent fees
They are OK, similar to fees at other agents
Was this helpful? Yes
By: Tom
Feb 16, 2017
View all comments (1)
Thank you for the review! ...
Feb 16,2017
Minithumbup
Michael Taiwo
By:
Feb 16,2017
0 people found
this helpful
Michael was relaxed, cordial and helpful throughout. He was was easy to contact and made the process of letting run smoothly. He even helped out with vacuum cleaning, when we moved in. Thank you very much....
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Was this helpful? Yes
By: Tom
Feb 20, 2017
View all comments (1)
We're happy Michael could help! ...
Feb 15,2017
Minithumbup
Hannah Thomspon
By:
Feb 15,2017
0 people found
this helpful
I cannot recommend Hannah and the team at Morden highly enough and if I could give more than 5 stars I would! We had been looking for a house to rent for a while and was astounded at the terrible customer service we received from other estate agents (apart from a couple of others) i.e. not calling me back ever to the point where I had to literally turn up to the branch in person, showing us properties way out of our price range etc. etc. Hannah was a breath of fresh air, so professional, friendl...
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Comment on agent fees
I felt that the charge for referencing was a bit steep...
Was this helpful? Yes
By: Tom
Feb 15, 2017
View all comments (1)
Thank you for your very kind review, it is much appreciated! ...
Feb 15,2017
Minithumbup
Grant Preston
By:
Feb 15,2017
0 people found
this helpful
Very good agency, great service, efficient and effective! Response quickly every time. Thanks Grant for helping my house purchase! I am going to definitely recommend you to my friends who are looking for the property in this area....
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Was this helpful? Yes
By: Tom
Feb 15, 2017
View all comments (1)
Thanks for the feedback! ...
Feb 15,2017
Minithumbup
Hannah Thomspon
By:
Feb 15,2017
0 people found
this helpful
Hannah has been very helpful throught the process of renting our flat. When Hannah received our application she was quick to offer us a viewing and to follow us with us and keep us in the loop with every detail along with everything that we had to do through the renting process. Hannah was very professional when dealing with our application and was very fast with when it came to processing details. I was very pleased with the service that Hannah Provided us with....
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Was this helpful? Yes
By: Tom
Feb 15, 2017
View all comments (1)
Thanks for the review, we love great feedback! ...
Feb 08,2017
Minithumbup
Michael Taiwo
By:
Feb 08,2017
0 people found
this helpful
staff is very good flexible and friendly.Took a property and I said I need on 10th fab and later we change a date....
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Comment on agent fees
He is very friendly.
Was this helpful? Yes
By: Tom
Feb 13, 2017
View all comments (1)
Thanks for the feedback! ...
Feb 05,2017
Minithumbup
Hannah Thomspon
Debbie Hawes
By:
Feb 05,2017
0 people found
this helpful
I first viewed a property that I didn't really like and straight away Hannah could tell that she had the perfect property for me. When viewing the 2nd property I fell in love and 2 weeks later I became the tenant of a very cosy property. Hannah is very approachable and explained each of the processes very clearly, she is very friendly and ensured that everything progressed quickly. Debbie was also helful with dealing with my queries, and stepping in when Hannah was not working....
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Comment on agent fees
It was more than I expected
Was this helpful? Yes
By: Tom
Feb 06, 2017
View all comments (1)
Thank you, our staff greatly appreciate your feedback! ...
Jan 18,2017
Minithumbup
Nelson Samuel-Onyugo
By:
Jan 18,2017
0 people found
this helpful
I had a very good collaboration with Tilly during my tenancy ,but I would like your policy as agencie to look more after your tenancies rights not only the landlords. Tilly help me a lot but I feel like the landlord was always in charge and don't let me forget I was the one who paid the rent and my right ended there...
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Was this helpful? Yes
By: Mia Robinson
Jan 19, 2017
View all comments (1)
Thank you for the feedback ...
Jan 11,2017
Minithumbup
Michael Taiwo
By:
Jan 11,2017
2 people found
this helpful
Thank you so much for everything. Michael is so kids and friendly person. He helps to us for all. He organised everything so quickly and we are so happy with our new property. Thank you so much...
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Comment on agent fees
Good
Was this helpful? Yes
By: Mia Robinson
Jan 11, 2017
View all comments (1)
Thank you for those comments, we are glad you are happy in your new property ...
Areas covered
  • SM4
  • SM5
  • SM3
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
84% customers were satisfied with fees 75% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £340,000
  • Max: £340,000

Letting
  • Min: £0
  • Max: £0

NAEA ARLA TPOS TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
43 1 115 7 0 0 2 1 8 1
Sharmila Vythilingum Sharmila Vythilingum
21 reviews

About Sharmila No description set View full profile
Nelson Samuel-Onyugo Nelson Samuel-Onyugo
48 reviews

About Nelson No description set View full profile
Laura Lindsay Laura Lindsay
16 reviews

About Laura No description set View full profile
Elizabeth Colvin-Scott Elizabeth Colvin-Scott
0 reviews

About Elizabeth No description set View full profile
Lorraine Green Lorraine Green
0 reviews

About Lorraine No description set View full profile
Michael Taiwo Michael Taiwo
16 reviews

About Michael No description set View full profile
Julie Wheatley Julie Wheatley
1 reviews

About Julie No description set View full profile
Marion Gardner Marion Gardner
16 reviews

About Marion No description set View full profile
Rebecca Grimes Rebecca Grimes
9 reviews

About Rebecca No description set View full profile
Debbie Hawes Debbie Hawes
2 reviews

About Debbie No description set View full profile
Grant Preston Grant Preston
1 reviews

About Grant No description set View full profile
Martin Humphreys Martin Humphreys
0 reviews

About Martin No description set View full profile
Russell the plumber - upload your photo Russell the plumber
0 reviews

About Russell No description set View full profile
Hannah Thomspon Hannah Thomspon
8 reviews

About Hannah No description set View full profile
Kerrie-Anne Tyson - upload your photo Kerrie-Anne Tyson
0 reviews

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Sarah Fletcher - upload your photo Sarah Fletcher
0 reviews

About Sarah No description set View full profile
Abisola Adesemoye - upload your photo Abisola Adesemoye
0 reviews

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Last updated at 9:43 AM 02/03/2017 by allAgents

Complaints Procedure

Goodfellows is a member of The Property Ombudsman Scheme (TPOS) and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints procedure in place.

The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers' satisfaction at branch level.

STAGE ONE - BRANCH MANAGER

Complaints should, in the first instance, be directed to the Manager of the estate agency branch you have been dealing with. They will endeavour to liaise with you quickly and resolve your complaint immediately, no later than 5 working days from first notification.

STAGE TWO - DIRECTOR

Should the local manager not be able to resolve your complaint to your satisfaction, you can refer the matter to the Sales or Lettings Director at head office who will respond within 7 working days from receipt.

STAGE THREE - MANAGING DIRECTOR

If, after you have dealt with the division director, you remain dissatisfied you may address your concerns, in writing, to the Managing Director. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.

The address to write to is:

Tracey-Anne Green,
c/o Goodfellows Estate Agents Limited,
10, The Axis Centre,
Cleeve Road,
Leatherhead,
SURREY,
KT22 7RD
Or email: tracey-anne.green@goodfellows.co.uk

STAGE FOUR - THE PROPERTY OMBUDSMAN

If you still remain dissatisfied with the outcome of your complaint after dealing with the Directors, and once you have received a Final Viewpoint letter from the Managing Director, you may approach the Property Ombudsman.

Details of how to contact the Property Ombudsman will be contained within the Final Viewpoint letter sent as the final response to your complaint. Information can also be found online atwww.tpos.co.uk.

you must make your complaint to the Property Ombudsman within 6 months of the date of our Final Viewpoint letter.
the Property Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received our Final Viewpoint letter.
the Property Ombudsman recommends paying any outstanding fees on a "without prejudice" basis to avoid late-payment charges and/or further action.
Last updated at 9:43 AM 02/03/2017 by allAgents

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