• Nelson Samuel-Onyugo
    Nelson Samuel-Onyugo
  • Russell Barling
    Russell Barling
  • Damian Wolowski
    Damian Wolowski
  • Mark Coghlan
    Mark Coghlan
  • Jamie Ford
    Jamie Ford
  • Carlene Burton
    Carlene Burton
  • Gareth Vaughan
    Gareth Vaughan
  • Kieran Watt
    Kieran Watt
  • Cathi Musgrove
    Cathi Musgrove
  • Abigail Bateman
    Abigail Bateman
  • claim your profile
    Ivaan Nagen
  • claim your profile
    James Girvan
Surrounded by open green spaces including Mitcham Common, there are plenty of areas to enjoy the outdoors. The sports clubs are numerous Γ’β‚¬β€œ from Mitcham Golf Course to the Cricket Club on the pretty Mitcham Green; local leisure centres and swimming pools, as well as an ice rink at nearby Streatham. PUBLIC TRANSPORT Mitcham is ideally located for easy access to London with tram and rail links from Mitcham Eastfields as well as Mitcham Junction - journey times can take less than 20 minutes Read full description...into London Victoria. Direct trains are also available to Blackfriars, London Bridge, St Albans and Bedford.
Goodfellows

7-8 Fairgreen Parade Mitcham
Surrey
CR4 3NA

020 8646 8686


Properties for sale
Properties for rent
Jan 18,2018
Minithumbup
Cathi Musgrove
By: 'Goneupnorth'
Jan 18,2018
0 people found
this helpful
All staff have been fantastic and helped us through the stress of our first ever sale and purchase - as pensioners!...
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Was this helpful? Yes
Jan 10,2018
Minithumbup
Nelson Samuel-Onyugo
Carlene Burton
By: 'Content Landlords'
Jan 10,2018
0 people found
this helpful
Our previous experience with Goodfellows under a fully managed package was pretty atrocious and we were not at all impressed, however, since changing to let only and dealing with Nelson and Carlene instead, all has been very easy and seamless. Thank you for restoring our faith in your and providing a decent service....
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Comment on agent fees
More expensive than some and not as expensive as others. They were also prepare to negotiate.
Was this helpful? Yes
Dec 07,2017
Minithumbup
James Girvan
Kieran Watt
By: 'Arbi'
Dec 07,2017
0 people found
this helpful
Hi I have used the service of James Girvan at the Mitcham branch and he assisted greatly on the purchase of a property he viewed. Prompt response and follow-up from buyer solicitor but also great knowledge of the area when initially booked viewings. I highly recommend using then in the future. Also a thank you to their in house moortgage broker kieran for arranging my moortgage....
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Comment on agent fees
Excellent
Was this helpful? Yes
Dec 05,2017
Minithumbup
Damian Wolowski
By: 'Akin'
Dec 05,2017
0 people found
this helpful
They were very quick in getting the details of the property posted and the staff were helpful and pleasant to work with. We had a number of issues that delayed our sale but Damian was prepared to invest much time talking to both parties and their solicitors to ensure the sale did not fall through. Thank you for all your hard work in this regard....
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Comment on agent fees
We paid 1.5% commission + VAT, which I think is about average. I do however like the no sale no fee policy that they have.
Was this helpful? Yes
Dec 05,2017
Minithumbup
Damian Wolowski
By: 'Tyfun'
Dec 05,2017
0 people found
this helpful
What turned out to be a long drawn out sale of our late fathers property due to the complication of joint freehold of the upstairs flat and with the fear that the buyers would pull out, Damian from Goodfellows Mitcham branch held it altogether until the sale went though. he constantly kept us informed, kept the buyers from losing faith and interest and kept chasing the solicitors which was needed as they seemed to lack urgency....
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Comment on agent fees
Expected in this day and age.
Was this helpful? Yes
Dec 01,2017
Minithumbup
Carlene Burton
By: 'Martin'
Dec 01,2017
0 people found
this helpful
Carlene was exceptional, forthcoming and professional with all aspects, she made my moving home easy, not stressful and fast! She put all her effort in from the beginning, Also thanks to her associate Nelson who made this deal easy. I truly will recommend her to any of my friends in future! Well done Carlene! Much appreciated. Martin...
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Comment on agent fees
Very professional at what sheÒ€ℒs doing! Kind and helpful, really recommend this agent.
Was this helpful? Yes
Nov 28,2017
Minithumbup
Carlene Burton
By: 'Lyton'
Nov 28,2017
0 people found
this helpful
Goodfellows provided a Very efficient service, follow up and feedback was excellent. Thanks for letting our property. Would recommend to friends and family...
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Comment on agent fees
Ok
Was this helpful? Yes
Nov 16,2017
Minithumbup
Damian Wolowski
By: 'Judith'
Nov 16,2017
0 people found
this helpful
We were appointed executors for my step-mother and appointed Goodfellows to sell her house. To say it wasn't the easiest of sales, is probably an under statement, but throughout the whole process, Damian remained professional, courteous and reassuring. He kept us updated and as everyone knows, selling a house is quite stressful, but throughout he remained positive and gave good advice. He helped to manage some very problematic developments and certainly had to work extremely hard on this ...
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Comment on agent fees
Fine
Was this helpful? Yes
Oct 24,2017
Minithumbup
Damian Wolowski
By: 'Terry'
Oct 24,2017
0 people found
this helpful
I completed sale of a three-bedroomed house in Fernlea Road Mitcham on 9th October. Damian and all the staff members I dealt with were friendly, positive, upbeat and professional. I was updated regularly and they all gave the impression that I was their only client, though I sure they were very busy. Everything went so smoothly I certainly would recommend them....
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Comment on agent fees
Fair
Was this helpful? Yes
Oct 18,2017
Minithumbup
Gareth Vaughan
Carlene Burton
By: 'Delia'
Oct 18,2017
0 people found
this helpful
Excellent customer service Gareth! a very warm reception from Carlene. Great team. Great Work Gareth! Gareth was very helpful. I recommend their services....
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Comment on agent fees
Good Agent Fees
Was this helpful? Yes
Oct 11,2017
Minithumbup
Cathi Musgrove
By: 'David B'
Oct 11,2017
0 people found
this helpful
Cathi was very helpful, positive and professional throughout the selling process, guiding us through some difficult moments. I would recommend her without hesitation. It was a pleasure dealing with her....
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Comment on agent fees
The fees charged were very competitive and quality was not compromised.
Was this helpful? Yes
Sep 25,2017
Minithumbup
Damian Wolowski
By: 'Brilliant'
Sep 25,2017
0 people found
this helpful
Damian Wolowski was brilliant. I will contact Damian if I ever have to buy a property or sell another property in Mitcham. He is always willing to give advice and tries his best to move the sale quicker....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 11,2017
Minithumbup
Carlene Burton
By: 'Poornima'
Aug 11,2017
1 people found
this helpful
I have been really happy with carlene and her genuine efforts to help us find the house that we wanted. Havent seen so much patience with anyone or with any other agency that i had to deal with in these 6 months time. I am seriously glad that carlene not only helped me find the right house but also helped me deal with all the referencing I had to go through. overall she was very helpful and very supportive throughout. Thank you carlene so much. Poornima...
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Comment on agent fees
fair
Was this helpful? Yes
Aug 08,2017
Minithumbup
Gareth Vaughan
By: 'Jamila'
Aug 08,2017
1 people found
this helpful
Gareth is completely professional and friendly, assisting me all the step of the way. I felt very comfortable around him. I will definitely go back to him should I need assistance in the future....
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Comment on agent fees
Fair
Was this helpful? Yes
Jul 27,2017
Minithumbup
Nelson Samuel-Onyugo
By: 'Rob'
Jul 27,2017
1 people found
this helpful
Nelson it's a great guy and very professional estate agent. Had pleasure to rent out property in Morden through him. Even he left Morden branch was still dealing with my case. Always happy to help, straight to the point just professional all the way. Thank you for your help Nelson....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Jul 27,2017
Minithumbup
Gareth Vaughan
Nelson Samuel-Onyugo
By: 'KHR'
Jul 27,2017
1 people found
this helpful
A very good agent, Gareth, initially, then Nelson as well are very pragmatic I would certainly use them again in the future....
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Comment on agent fees
I thought the fees were excessive @ £750.00 especially as they charge the landlord around 10% and all the referencing is done by a third party for a fraction of the fee per person.
Was this helpful? Yes
Jul 10,2017
Minithumbup
Carlene Burton
By: 'Russell'
Jul 10,2017
0 people found
this helpful
I found Carlene to be very professional, polite and helpful in all my dealings with her from the first phone call to meeting her at the property for viewing and all the dealings subsequent....
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Comment on agent fees
I don`t believe I can comment on this Agent`s fee as it is not them that decide on the fee, it is given to them from the Estate Agent. The fee is what it is whether the tenants like it or not.
Was this helpful? Yes
Jul 04,2017
Minithumbup
Cathi Musgrove
By: 'Extremely happy first time buyer'
Jul 04,2017
0 people found
this helpful
I couldn't be happier with how our buying experience went with Cathi Musgrove at Goodfellows. As a first time buyer, I had battle worn friends queuing up to let me know what to watch out for with a property purchase and warn of the occasional trick or tactic some agents can be guilty of. To say I was sceptical by the time it came to work with an agent is putting it lightly. My experience with Cathi was the total opposite. Cathi is a great communicator and made sure we were always kept up to d...
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Was this helpful? Yes
Jul 03,2017
Minithumbup
Gareth Vaughan
Carlene Burton
By: 'Sheila'
Jul 03,2017
0 people found
this helpful
Having had an absolutely terrible experience from a competitor, I can't praise Gareth and Carlene enough ( and Russell, who has since moved on, and Nelson, who came in at the tail end of the letting) for their help, efficiency and knowledge in letting my house. Whoever was available to speak to was up-to-speed with the latest situation and they were totally honest and up front regarding costs etc. Thank you....
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Comment on agent fees
Certainly competitive
Was this helpful? Yes
Jul 02,2017
Minithumbup
Carlene Burton
By: 'Alana menary'
Jul 02,2017
0 people found
this helpful
Carlene was very friendly, efficient and realiable. Could always get hold of her when needed and answered all questions clearly!...
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Comment on agent fees
Very expensive but so is everyone
Was this helpful? Yes
Jul 02,2017
Minithumbup
Carlene Burton
By: 'Emma machell-Cox'
Jul 02,2017
0 people found
this helpful
Carlene was extremely efficient and reliable to get back to us any time or day of the week. She knew our search criteria and when she found a property matching it she made contact, rather then showing us everything and anything that didn't fit the criteria. Thank you Carlene...
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Comment on agent fees
Very expensive but matches all other agency fees
Was this helpful? Yes
Jun 30,2017
Minithumbup
Gareth Vaughan
Russell Barling
By: 'Jazz'
Jun 30,2017
0 people found
this helpful
Hi. Great Team, They were professional, helpful and we would be happy to use their services again. I would definitely recommend Mitcham Goodfellows...
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Comment on agent fees
Fees - competitive
Was this helpful? Yes
Jun 07,2017
Minithumbup
Gareth Vaughan
By: 'Ina Kacenaite'
Jun 07,2017
1 people found
this helpful
We rented a flat at the CR4 3RE. The agent who start to deal with our application to rent the flat was Gareth. He is just excellent in everything! Excellent communication skills, prompt replies to all queries, detailed information, good listener cares about the customer. I see a lot of potential in his career. very bright person....
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Comment on agent fees
I would say a bit high. We paid £500.
Was this helpful? Yes
May 31,2017
Minithumbup
Carlene Burton
By: 'Dave Malone'
May 31,2017
0 people found
this helpful
Great customer service very professional with a good telephone manner Would recommend Dave Malone 37 Lavender Rd Surrey Croydon CRO...
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Was this helpful? Yes
May 30,2017
Minithumbup
Carlene Burton
By: 'Grant & Sabah'
May 30,2017
0 people found
this helpful
Carlene was a great help throughout the process of renting our new home and made every effort to accomodate our needs. She made sure we viewed the property as many times as we wanted and put the offer in to the landlord as soon as we made the decision to rent the property. We encountered some potentially disastrous delays during vetting from the Landlords referencing company because of the tight deadline but Carlene stepped in and sorted everything out for us. Even after moving in she still emai...
read full review
Comment on agent fees
The agency fees were expensive but considering the high standard of service we receieved, it was a fair amount to pay.
Was this helpful? Yes
May 26,2017
Minithumbup
Damian Wolowski
By: 'Lucy Hart'
May 26,2017
0 people found
this helpful
Damien Wolowski at Goodfellows Mitcham has been such a great help with our house move. He played a key part in enabling us to complete on the day we wanted by liaising with all the parties involved. He is friendly proactive, understands what is required and helpful and he's gets stuff done. At no point did we feel harassed or pressured. We are very grateful to Goodfellows Mitcham for their good honest attitude and for making their side of our house move as stressfree as possible....
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Comment on agent fees
We were a buyer so no fees
Was this helpful? Yes
May 25,2017
Minithumbup
Carlene Burton
By: 'Martin'
May 25,2017
0 people found
this helpful
Carlene from the Morden branch was a pleasure to deal with when we needed to arrange a rental property at short notice. The process was explained to me at an early stage and, thanks to Carlene's efforts, we will be living in the house of our choice for the next 6 months. Thanks to Carlene and the team for making the process pain free....
read full review
Comment on agent fees
Fees on the high side compared to some others
Was this helpful? Yes
May 12,2017
Minithumbup
Gareth Vaughan
Russell Barling
By: 'Paula'
May 12,2017
0 people found
this helpful
Gareth is very professional and took good care of whole process of finding right property by our requirements and helped us with all documents we needed to for new property. It was pleasure to work together....
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Comment on agent fees
I think it is acceptable
Was this helpful? Yes
By: Mia
May 15, 2017
View all comments (1)
Thank you very much for the feedback ...
Apr 28,2017
Minithumbup
Gareth Vaughan
By: 'Big Mike'
Apr 28,2017
0 people found
this helpful
Gareth Vaughan was very help full and I would work with him again a very nice person and kind spoke to me well and was up front with me...
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Comment on agent fees
not bad could be better
Was this helpful? Yes
By: Mia
May 15, 2017
View all comments (1)
Thank you for the great feedback ...
Apr 27,2017
Minithumbup
Damian Wolowski
By: 'TJS'
Apr 27,2017
1 people found
this helpful
Damien helped us through our house sale, something we had not done since 1981. He was very patient with all our questions and kept us informed. He chased solicitors when necessary to get us to exchange of contracts. I would recommend Goodfellows...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: tracey-anne green
Apr 27, 2017
View all comments (1)
Thank you for taking the time to review our service. ...
Areas covered
  • CR4
  • SW16
  • SW17
  • SW19
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
95% customers were satisfied with fees 90% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£211,000
  • Max: Β£450,000

Letting
  • Min: Β£0
  • Max: Β£395,000

NAEA ARLA TPOS TDS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
16 0 35 0 20 0 8 0 1 0
Nelson Samuel-Onyugo Nelson Samuel-Onyugo
Lettings Manager
51 reviews

About Nelson No description set View full profile
Russell Barling Russell Barling
12 reviews

About Russell No description set View full profile
Damian Wolowski Damian Wolowski
13 reviews

About Damian No description set View full profile
Mark Coghlan Mark Coghlan
5 reviews

About Mark No description set View full profile
Jamie Ford Jamie Ford
6 reviews

About Jamie No description set View full profile
Carlene Burton Carlene Burton
16 reviews

About Carlene No description set View full profile
Gareth Vaughan Gareth Vaughan
14 reviews

About Gareth No description set View full profile
Kieran Watt Kieran Watt
2 reviews

About Kieran No description set View full profile
Cathi Musgrove Cathi Musgrove
3 reviews

About Cathi No description set View full profile
Abigail Bateman Abigail Bateman
0 reviews

About Abigail No description set View full profile
Ivaan Nagen Ivaan Nagen
0 reviews

About Ivaan No description set View full profile
James Girvan - upload your photo James Girvan
1 reviews

About James No description set View full profile

Job vacancies

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Fees

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Last updated at 4:12 PM 08/11/2017 by allAgents

Complaints Procedure

Goodfellows is a member of The Property Ombudsman Scheme (TPOS) and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints procedure in place.
The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers' satisfaction at branch level.
Stage One - Branch Manager
Complaints should, in the first instance, be directed to the Manager of the estate agency branch you have been dealing with. They will endeavour to liaise with you quickly and resolve your complaint immediately, no later than 5 working days from first notification.
Stage Two - Director
Should the local manager not be able to resolve your complaint to your satisfaction, you can refer the matter to the Sales or Lettings Director at head office. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
Stage Three - Managing Director
If, after you have dealt with the division director, you remain dissatisfied you may address your concerns, in writing, to the Managing Director. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
The address to write to is:
Tracey-Anne Green,
c/o Goodfellows Estate Agents Limited,
10, The Axis Centre,
Cleeve Road,
Leatherhead,
SURREY,
KT22 7RD
Or email: tracey-anne.green@goodfellows.co.uk

Stage Four - The Property Ombudsman
If you still remain dissatisfied with the outcome of your complaint after dealing with the Directors, and once you have received a Final Viewpoint letter from the Managing Director, you may approach the Property Ombudsman.
The Property Ombudsman
Milford House, 43 - 55 Milford Street, Salisbury, Wiltshire, SP1 2BP
Tel: 01722 333 306
Email: admin@tpos.co.uk

Details of how to contact the Property Ombudsman will be contained within the Final Viewpoint letter sent as the final response to your complaint. Information can also be found online at www.tpos.co.uk.
- You must make your complaint to the Property Ombudsman within 12 months of the date of our Final Viewpoint letter.
- The Property Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received our Final Viewpoint letter.
- The Property Ombudsman recommends paying any outstanding fees on a "without prejudice" basis to avoid late-payment charges and/or further action.
Please be aware that a complaint cannot be sent direct to the Ombudsman without first following the internal complaints procedure.
Last updated at 4:12 PM 08/11/2017 by allAgents

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