• Russell Barling
    Russell Barling
  • Damian Wolowski
    Damian Wolowski
  • Mark Coghlan
    Mark Coghlan
  • Jamie Ford
    Jamie Ford
  • Tony Spinks
    Tony Spinks
  • Carlene Burton
    Carlene Burton
  • Gareth Vaughan
    Gareth Vaughan
  • Kieran Watt
    Kieran Watt
  • upload your photo
    Cathi Musgrove
  • Abigail Bateman
    Abigail Bateman
  • claim your profile
    Ivaan Nagen
Surrounded by open green spaces including Mitcham Common, there are plenty of areas to enjoy the outdoors. The sports clubs are numerous – from Mitcham Golf Course to the Cricket Club on the pretty Mitcham Green; local leisure centres and swimming pools, as well as an ice rink at nearby Streatham. PUBLIC TRANSPORT Mitcham is ideally located for easy access to London with tram and rail links from Mitcham Eastfields as well as Mitcham Junction - journey times can take less than 20 minut Read full description...es into London Victoria. Direct trains are also available to Blackfriars, London Bridge, St Albans and Bedford.
Goodfellows

7-8 Fairgreen Parade Mitcham
Surrey
CR4 3NA

020 8646 8686
May 12,2017
Minithumbup
Gareth Vaughan
Russell Barling
By:
May 12,2017
0 people found
this helpful
Gareth is very professional and took good care of whole process of finding right property by our requirements and helped us with all documents we needed to for new property. It was pleasure to work together....
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Comment on agent fees
I think it is acceptable
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By: Mia
May 15, 2017
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Apr 28,2017
Minithumbup
Gareth Vaughan
By:
Apr 28,2017
0 people found
this helpful
Gareth Vaughan was very help full and I would work with him again a very nice person and kind spoke to me well and was up front with me...
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Comment on agent fees
not bad could be better
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By: Mia
May 15, 2017
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Apr 27,2017
Minithumbup
Damian Wolowski
By:
Apr 27,2017
0 people found
this helpful
Damien helped us through our house sale, something we had not done since 1981. He was very patient with all our questions and kept us informed. He chased solicitors when necessary to get us to exchange of contracts. I would recommend Goodfellows...
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Comment on agent fees
Good
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By: tracey-anne green
Apr 27, 2017
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Thank you for taking the time to review our service. ...
Apr 22,2017
Minithumbup
Gareth Vaughan
By:
Apr 22,2017
0 people found
this helpful
I was impressed with Gareth because be called me on the morning of my viewing to confirm attendance and was informative and professional during the viewing and kept in contact following the viewing. My only negatives were that I was told that council tax was included in the rent only to discover that that was not the case. There were a few other details which were not communicated clearly. I appreciate that these details may not have been made clear to my agent. Overall I am happy with the ser...
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Comment on agent fees
It was a premium listing so the fees were justified.
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By: tracey-anne green
Apr 24, 2017
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Thank you for your feedback, we will take all of your comments on board. ...
Apr 20,2017
Minithumbup
Gareth Vaughan
By:
Apr 20,2017
0 people found
this helpful
The service provided by the agency is excellent! Gareth is very professional and attentive to my needs as a customer. Great communication throughout the process. Would highly recommend the service to family and friends!...
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Comment on agent fees
Good
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By: Mia Robinson
Apr 20, 2017
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Apr 18,2017
Minithumbup
Carlene Burton
By:
Apr 18,2017
0 people found
this helpful
She was good and professional and I am pleased with her services. I would definitely recommend her to my friends...
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Comment on agent fees
Good
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By: Mia Robinson
Apr 20, 2017
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Apr 06,2017
Minithumbup
Louise Jobson
By:
Apr 06,2017
0 people found
this helpful
We find this Agency, LoUise is really Professional, always available and problem solved, we are feeling really good having her as a person in charge!...
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By: Mia Robinson
Apr 20, 2017
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Apr 05,2017
Minithumbup
Gareth Vaughan
By:
Apr 05,2017
0 people found
this helpful
I had an excellent service. I really enjoyed the service of this agency and recommend it. I want to be a client of this agency again....
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Comment on agent fees
very GOOD
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By: Mia Robinson
Apr 20, 2017
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Apr 03,2017
Minithumbup
Damian Wolowski
By:
Apr 03,2017
0 people found
this helpful
Damian did an amazing job in selling our property he was on the case 24/7. Can't praise him enough. Michele...
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Comment on agent fees
Fair for the work involved
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By: Tom
Apr 05, 2017
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Thanks for the great review! ...
Mar 31,2017
Minithumbup
Carlene Burton
By:
Mar 31,2017
0 people found
this helpful
Carlene is an asset to the Mitcham team. She is professional in her approach, industrious and she has a pleasant manner. Carlene has kept me informed throughout the application process. Thank you Carlene...
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Comment on agent fees
Agent fees are reasonable in comparison to competitors.
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By: Mia Robinson
Apr 20, 2017
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Mar 30,2017
Minithumbup
Damian Wolowski
By:
Mar 30,2017
0 people found
this helpful
Damian, was brilliant point of contact throughout the property sales negotiation process! Truly professional and prompt in getting the feed back between all parties involved. We would recommend him for future property sales....
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Comment on agent fees
Reasonable
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By: Mia Robinson
Apr 04, 2017
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Mar 17,2017
Minithumbup
Gareth Vaughan
By:
Mar 17,2017
0 people found
this helpful
Happy with the service, and would rent through us again. Communication was excellent throughout the entire process. Would happily recommend,...
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Comment on agent fees
good
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By: Tom
Mar 21, 2017
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Thanks for the review! ...
Feb 10,2017
Minithumbup
Mark Coghlan
Jamie Ford
By:
Feb 10,2017
0 people found
this helpful
just recently sold my 3rd property through Good fellows in Mitcham , as before sold my house in 2 weeks for above asking price with no stress or worries. Couldn't believe the footfall of prospective buyers, Thought about using an internet agent before booking them but so glad I used them again. All the guys on the ball from the word go, Helpful professional, and reliable. Cant recommend them enough ....
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Comment on agent fees
ok
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By: Tom
Feb 13, 2017
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Thank you for your kind feedback ...
Feb 02,2017
Minithumbup
Russell Barling
By:
Feb 02,2017
0 people found
this helpful
Russell Barling provided a very efficient service. He was prompt to all appointments,paid attention to detail and secured suitable tenants very quickly. I would certainly recommend this agent and will continue to use them in the future....
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Comment on agent fees
Goodfellow's fees are in line with the market.
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By: Tom
Feb 03, 2017
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Feb 02,2017
Minithumbup
Carlene Burton
By:
Feb 02,2017
0 people found
this helpful
I didnt say its very good Agent but i didnt say its bad agent, because based in my relatives and friends experienced in Agencies, your policy and documents needed is quit stricked compare to them....
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Comment on agent fees
In terms of fees i dont want yo say anything because its your policy and i understood.
Was this helpful? Yes
Jan 27,2017
Minithumbup
Damian Wolowski
Jamie Ford
By:
Jan 27,2017
0 people found
this helpful
Polite, professional, kept us informed throughout some difficult stages with our sale process. We feel Damian was in particular very helpful. We would gladly recommend to others. Many thanks....
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Comment on agent fees
Relatively good fees.
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By: Tom
Jan 31, 2017
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Thank you for your kind feedback! ...
Jan 27,2017
Minithumbup
By:
Jan 27,2017
0 people found
this helpful
James Girvan was the person who worked very hard to find me a property he was brilliant sorry he left . He was an excellent sales man....
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By: Tom
Jan 31, 2017
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We're glad he was able to help you! ...
Jan 27,2017
Minithumbup
Mark Coghlan
Tony Spinks
By:
Jan 27,2017
0 people found
this helpful
We had a fantastic experience selling our house with Goodfellows, the whole team were considerate and proactive to make our move as seamless as possible. We are very grateful for the service and can safely say they seem to be the best in agents in the area (we had contact with some others and they don't compare to Goodfellows). Particular thanks to Mark, Tony and Jamie but also to the rest of the team as everyone really worked so hard to support us with our move and were always on hand to answe...
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Comment on agent fees
Fair - definitely value for money in relation to other agents service.
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By: Tom
Jan 31, 2017
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Thanks for the review! Glad we could help. ...
Jan 18,2017
Minithumbup
Damian Wolowski
By:
Jan 18,2017
0 people found
this helpful
If you want to buy a property l would thoroughly recommend agent Damian,he has been brilliant.He was available 24 hours a day,always kept us up to date.Damian was extremely supportive during the contract stage. Also Kieran was very,very helpful with his professional advice....
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By: Mia Robinson
Jan 18, 2017
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Thank you very much for the kind comments ...
Jan 18,2017
Minithumbup
Tony Spinks
Jamie Ford
By:
Jan 18,2017
0 people found
this helpful
Goodfellows stepped in when an online agent failed to generate enough interest within the timeframe required. We rapidly had new viewings and sold for a little above the asking price, so you can't ask for much really!...
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Comment on agent fees
Seems like a pretty standard fee
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By: Mia Robinson
Jan 18, 2017
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Jan 17,2017
Minithumbup
Damian Wolowski
Kieran Watt
By:
Jan 17,2017
0 people found
this helpful
We found Goodfellows as a very friendly yet highly professional estate agency. Damian and Kieran were very helpful and patient never shown as we would ask too much or take too much time of theirs. Always there for guidance and explanation clearly with the good level of experience. We are extremely pleased we have had privilege of Goodfellows taking us through the journey of buying our home. They are one of the best estate agents we came across. Definitely one to recommend....
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Comment on agent fees
Good. Just as expected.
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By: Mia Robinson
Jan 17, 2017
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Jan 17,2017
Minithumbup
Mark Coghlan
By:
Jan 17,2017
0 people found
this helpful
Mark was very friendly and honest from our first meeting, and quickly narrowed in on what we were looking for. He was always quick to let us know about new properties that fit our requirement and to arrange viewings for us. In the end, he found a place that was perfect for us, and helped us to get our offer accepted and the sale finalised quickly. We would definitely go back to Mark and Goodfellows if we were buying again...
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Was this helpful? Yes
Jan 17,2017
Minithumbup
Jamie Ford
Tony Spinks
By:
Jan 17,2017
0 people found
this helpful
Goodfellows supported me through some challenging market conditions to achieve a very good sale. I was impressed by both the marketing of the property and the way they helped achieve the best possible offers from committed buyers. I would certainly recommend Goddfellows to friends....
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Comment on agent fees
Good value for money
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By: Mia Robinson
Jan 17, 2017
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We really appreciate your great feedback ...
Jan 17,2017
Minithumbup
By:
Jan 17,2017
0 people found
this helpful
Found Goodfellows team very helpful, polite, professional and understanding of my sale. The house was sold within 3 days of handing the keys over to them...
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Comment on agent fees
good
Was this helpful? Yes
By: Mia Robinson
Jan 17, 2017
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Thank you for the comments ...
Jan 17,2017
Minithumbup
By:
Jan 17,2017
0 people found
this helpful
We found the team at the Mitcham branch very helpful and open when we used them to sell our property. They kept us in touch all the time and managed the majority of the viewings and two open house sessions effectively and without too much disruption to us which was really appreciated. They also managed the price negotiations very well and advised and assisted us so that we achieved a good price. Their local knowledge (many of the staff are from the local area) together with good connectio...
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Comment on agent fees
The fees were competitive and fully transparent.
Was this helpful? Yes
Jan 17,2017
Minithumbup
Jamie Ford
Mark Coghlan
By:
Jan 17,2017
0 people found
this helpful
I sold my house very quickly with Goodfellows as my sole agents. They were with me every step of the way and always on hand when I called (I called often) but they were always patient and courteous. Jamie Ford & Mark Coghlan were particularly outstanding, I felt like I was their only client even though I knew they were extremely busy. They always got back to me with answers quickly and efficiently. The letting team were just as helpful and Gareth worked very hard to find me a suitable proper...
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Comment on agent fees
The agents fees were reasonable and well deserved
Was this helpful? Yes
Jan 09,2017
Minithumbup
Mark Coghlan
Tony Spinks
By:
Jan 09,2017
0 people found
this helpful
Goodfellows came across as honest, professional and proactive right from the start and we were very pleased with their advice and support whilst selling our property. Mark was extremely helpful in keeping us informed, providing feedback and was happy to pop by the property to check on it once we had moved away from the area. Highly recommended....
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Comment on agent fees
Fees were in line with others in the area and T&Cs very clear.
Was this helpful? Yes
By: Mia Robinson
Jan 09, 2017
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Thank you very much for the great feedback, we appreciate you taking the time to leave us a comment ...
Dec 12,2016
Minithumbup
Gareth Vaughan
By:
Dec 12,2016
0 people found
this helpful
Gareth was with us since the begining of the process. Always helping us with everything, really friendly and looking for the best for us. Always in touch and flexible with our work shifts....
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Comment on agent fees
Good
Was this helpful? Yes
By: Mia Robinson
Dec 14, 2016
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Nov 07,2016
Minithumbup
Russell Barling
By:
Nov 07,2016
0 people found
this helpful
From the initial contact to let my property, Russell and his team have been excellent in dealing with the necessary advertising and paper work and keeping me informed at each stage of the process, to eventually finding a suitable tenant at an acceptable rent. I would be happy to recommend this agent to future prospective landlords....
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Comment on agent fees
Russell was prepared to be flexible and negotiate fees and other charges to the satisfaction of both parties
Was this helpful? Yes
By: Mia
Nov 07, 2016
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Nov 07,2016
Minithumbup
Gareth Vaughan
By:
Nov 07,2016
0 people found
this helpful
Gareth has sincerely helped us finding a flat according to our requirements as we have had quite a handful of criteria :). He has timely responded to every queries and confusions we had. All the renting process seemed smooth as we were always been detailed about the things prior time. So i would happy to recommend him for others....
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By: Mia
Nov 07, 2016
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Areas covered
  • CR4
  • SW16
  • SW17
  • SW19
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
98% customers were satisfied with fees 96% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £211,000
  • Max: £430,500

Letting
  • Min: £0
  • Max: £0

NAEA ARLA TPOS TDS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
11 0 23 0 13 0 5 0 1 0
Russell Barling Russell Barling
11 reviews

About Russell No description set View full profile
Damian Wolowski Damian Wolowski
7 reviews

About Damian No description set View full profile
Mark Coghlan Mark Coghlan
5 reviews

About Mark No description set View full profile
Jamie Ford Jamie Ford
6 reviews

About Jamie No description set View full profile
Tony Spinks Tony Spinks
4 reviews

About Tony No description set View full profile
Carlene Burton Carlene Burton
5 reviews

About Carlene No description set View full profile
Gareth Vaughan Gareth Vaughan
8 reviews

About Gareth No description set View full profile
Kieran Watt Kieran Watt
1 reviews

About Kieran No description set View full profile
Cathi Musgrove - no image available Cathi Musgrove
0 reviews

About Cathi No description set View full profile
Abigail Bateman Abigail Bateman
0 reviews

About Abigail No description set View full profile
Ivaan Nagen Ivaan Nagen
0 reviews

About Ivaan No description set View full profile

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Fees

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Last updated at 9:43 AM 02/03/2017 by allAgents

Complaints Procedure

Goodfellows is a member of The Property Ombudsman Scheme (TPOS) and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints procedure in place.

The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers' satisfaction at branch level.

STAGE ONE - BRANCH MANAGER

Complaints should, in the first instance, be directed to the Manager of the estate agency branch you have been dealing with. They will endeavour to liaise with you quickly and resolve your complaint immediately, no later than 5 working days from first notification.

STAGE TWO - DIRECTOR

Should the local manager not be able to resolve your complaint to your satisfaction, you can refer the matter to the Sales or Lettings Director at head office who will respond within 7 working days from receipt.

STAGE THREE - MANAGING DIRECTOR

If, after you have dealt with the division director, you remain dissatisfied you may address your concerns, in writing, to the Managing Director. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.

The address to write to is:

Tracey-Anne Green,
c/o Goodfellows Estate Agents Limited,
10, The Axis Centre,
Cleeve Road,
Leatherhead,
SURREY,
KT22 7RD
Or email: tracey-anne.green@goodfellows.co.uk

STAGE FOUR - THE PROPERTY OMBUDSMAN

If you still remain dissatisfied with the outcome of your complaint after dealing with the Directors, and once you have received a Final Viewpoint letter from the Managing Director, you may approach the Property Ombudsman.

Details of how to contact the Property Ombudsman will be contained within the Final Viewpoint letter sent as the final response to your complaint. Information can also be found online atwww.tpos.co.uk.

you must make your complaint to the Property Ombudsman within 6 months of the date of our Final Viewpoint letter.
the Property Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received our Final Viewpoint letter.
the Property Ombudsman recommends paying any outstanding fees on a "without prejudice" basis to avoid late-payment charges and/or further action.
Last updated at 9:43 AM 02/03/2017 by allAgents

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