• Nelson Samuel-Onyugo
    Nelson Samuel-Onyugo
  • Russell Barling
    Russell Barling
  • Damian Wolowski
    Damian Wolowski
  • Mark Coghlan
    Mark Coghlan
  • Jamie Ford
    Jamie Ford
  • Carlene Burton
    Carlene Burton
  • Gareth Vaughan
    Gareth Vaughan
  • Kieran Watt
    Kieran Watt
  • Cathi Musgrove
    Cathi Musgrove
  • Abigail Bateman
    Abigail Bateman
  • claim your profile
    Ivaan Nagen
  • claim your profile
    James Girvan
  • claim your profile
    Georgie O'Halloran
Surrounded by open green spaces including Mitcham Common, there are plenty of areas to enjoy the outdoors. The sports clubs are numerous – from Mitcham Golf Course to the Cricket Club on the pretty Mitcham Green; local leisure centres and swimming pools, as well as an ice rink at nearby Streatham. PUBLIC TRANSPORT Mitcham is ideally located for easy access to London with tram and rail links from Mitcham Eastfields as well as Mitcham Junction - journey times can take less than 20 minut Read full description...es into London Victoria. Direct trains are also available to Blackfriars, London Bridge, St Albans and Bedford.
Goodfellows

7-8 Fairgreen Parade Mitcham
Surrey
CR4 3NA

020 8646 8686
www.goodfellows.co.uk

Properties for Sale
Properties to Rent

“ Amazing lad... ”

May 15,2018
Minithumbup
By: 'L'
May 15,2018
0 people found
this helpful
I encountered this chap at a stage when did not have any trust in any agency due to so many rumors about how they work. However, when I met Lewis he changed my mind and heart about this industry. Thank you Lewis...
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Comment on agent fees
Very Polite
Was this helpful? Yes

“ Excellent Service... ”

Apr 30,2018
Minithumbup
Damian Wolowski
Cathi Musgrove
By: 'Dawn T'
Apr 30,2018
0 people found
this helpful
Stress free experience ... Thanks to Damien's expert knowledge of the area, my property sold within 2 weeks of going on sale. Both Damien and Cathi made my experience totally stress free and both worked tirelessly to secure my sale which was part of a rather ...
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Comment on agent fees
Fees were reasonable and fair reflection of the service de provided.
Was this helpful? Yes

“ Sale... ”

Apr 27,2018
Minithumbup
James Girvan
Jamie Ford
By: 'Marco'
Apr 27,2018
0 people found
this helpful
In what proved to be a difficult and extended selling process the staff at the Mitcham branch were always available and helpful keeping me informed of progress and suggesting next steps....
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Comment on agent fees
Would always like a lower fee but the actual fee was reasonable.
Was this helpful? Yes

“ 1st time buyer... ”

Apr 11,2018
Minithumbup
Damian Wolowski
Kieran Watt
By: 'Wajid & Tarana'
Apr 11,2018
0 people found
this helpful
Damian was very informative about the houses we viewed. He only showed us houses that were suitable for our needs and in our price range. He did not try and push any houses on us - but helped us make up our minds about the ...
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Comment on agent fees
N/A
Was this helpful? Yes

“ Very good service!... ”

Apr 11,2018
Minithumbup
Damian Wolowski
By: 'BW'
Apr 11,2018
0 people found
this helpful
Damian is very friendly and considerate. He provided excellent service and very regular updates which is very helpful. 5 stars! Many thanks !...
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Was this helpful? Yes
Mar 29,2018
Minithumbup
James Girvan
Damian Wolowski
By: 'Ali.B'
Mar 29,2018
0 people found
this helpful
Both agents have been very helpful dealing with the property sale. Promptly answed all queries we've had. Friendly personality and easy to deal with. They will never stop until they get the job done! James has been excellent in dealing with both solicitors and ...
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Comment on agent fees
Well deserved
Was this helpful? Yes

“ Successful Sale... ”

Mar 23,2018
Minithumbup
Jamie Ford
Kieran Watt
By: 'Jane'
Mar 23,2018
0 people found
this helpful
We have sold our home of 28 years and the whole process was managed professionally and with a personal touch that was extremely welcome. Special Thanks to Jamie, James, Mark and Kieran, without you I would not have got through. I cannot thank you enough....
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Comment on agent fees
very good
Was this helpful? Yes

“ Great work... ”

Mar 19,2018
Minithumbup
Carlene Burton
By: 'Oliver'
Mar 19,2018
0 people found
this helpful
Carlene was great, she always gave us prompt and helpful response when we needed any help. She made the whole tenants check in process much easy and smooth. Great communication, very friendly....
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Was this helpful? Yes

“ Really Helpful... ”

Mar 18,2018
Minithumbup
Carlene Burton
Nelson Samuel-Onyugo
By: 'Shev'
Mar 18,2018
0 people found
this helpful
This is the second time we're using Goodfellows from renting. Our experience is good. They are really helpful and always there for you in terms of answering any questions and being supportive....
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Comment on agent fees
Fair
Was this helpful? Yes
Mar 07,2018
Minithumbup
By: 'Mr Fred Keen'
Mar 07,2018
0 people found
this helpful
I found the service excellent, particularly two members of staff Abigail Bateman and Mark Coghlan who kept me in touch with the whole process during some stressful times...
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Comment on agent fees
Fees where as agreed
Was this helpful? Yes
Mar 05,2018
Minithumbup
By: 'Cleofe and Rojayson Antopina'
Mar 05,2018
0 people found
this helpful
The team goodfellow were very helpful, thank you for helping us every step of the way and were very satisfied with the service of the team goodfellow mitcham branch....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 03,2018
Minithumbup
Cathi Musgrove
Abigail Bateman
By: 'Farrukh Ahmad'
Mar 03,2018
0 people found
this helpful
Cathi helped me complete on a very complicated transaction. She helped mediate things between me and the seller and was fair for both of us. Overall i'm very happy with the service that Cathi and the staff at the Mitcham branch have provided me....
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Comment on agent fees
Good
Was this helpful? Yes
Feb 28,2018
Minithumbup
Damian Wolowski
Cathi Musgrove
By: 'Saryu'
Feb 28,2018
0 people found
this helpful
Initially we were introduced with Damien and Jamie for sale of our property. Both were friendly, polite and helpful. The final sale of the property was dealt by Cathie. She updated every progress without us needing to call her. Always happy and prompt with calls, ...
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Comment on agent fees
Agent's fees are reasonable and only pay when property is sold which attracted us most.
Was this helpful? Yes
By: Martin Humphreys Director
Feb 28, 2018
View all comments (1)
Dear Saryu so pleased that you have been happy with our service from Jamie, Damian and Cathi it just shows that when you instruct Goodfellows you instruct a team that support you and each other . I was particularly pleased to note your comment on our fees and I would fully agree, we shouldn't have the money until the job is done !! Thank you Martin ...
Feb 20,2018
Minithumbup
Damian Wolowski
By: 'MD'
Feb 20,2018
0 people found
this helpful
Damian kept me informed through the whole process once we had a potential buyer and then chased up both the buyer and solicitors to determine what needed to be done and to make sure the sale went through....
read full review
Comment on agent fees
As agreed.
Was this helpful? Yes
Feb 07,2018
Minithumbup
Carlene Burton
By: 'T&P'
Feb 07,2018
0 people found
this helpful
Carlene marketed our property and found new tenants within a week. She has also been very helpful to us as my husband has to go into hospital when the property changes hands. We have left everything up to her and so far she has handled ...
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Comment on agent fees
Not the cheapest!
Was this helpful? Yes
Feb 03,2018
Minithumbup
Carlene Burton
By: 'Lynne Damaliti'
Feb 03,2018
0 people found
this helpful
Charlene has been fantastic from the moment go, with the same day viewing to deal arranged within 4 days moving in within the week, I'm very impressed with her approach, knowledge and negotiation skills, with that she is also very friendly and communicates professionally. I ...
read full review
Comment on agent fees
A little high but worth the service from Charlene
Was this helpful? Yes
Jan 24,2018
Minithumbup
Damian Wolowski
Cathi Musgrove
By: 'Cecilia'
Jan 24,2018
0 people found
this helpful
Great understanding of the industry and the area. Damian and Cathi were very friendly and caring form the beginning until the end of the process of selling our property....
read full review
Comment on agent fees
The Agent's fee were good.
Was this helpful? Yes
Jan 18,2018
Minithumbup
Cathi Musgrove
By: 'Goneupnorth'
Jan 18,2018
0 people found
this helpful
All staff have been fantastic and helped us through the stress of our first ever sale and purchase - as pensioners!...
read full review
Was this helpful? Yes
Jan 10,2018
Minithumbup
Nelson Samuel-Onyugo
Carlene Burton
By: 'Content Landlords'
Jan 10,2018
0 people found
this helpful
Our previous experience with Goodfellows under a fully managed package was pretty atrocious and we were not at all impressed, however, since changing to let only and dealing with Nelson and Carlene instead, all has been very easy and seamless. Thank you for restoring our ...
read full review
Comment on agent fees
More expensive than some and not as expensive as others. They were also prepare to negotiate.
Was this helpful? Yes
Dec 07,2017
Minithumbup
James Girvan
Kieran Watt
By: 'Arbi'
Dec 07,2017
0 people found
this helpful
Hi I have used the service of James Girvan at the Mitcham branch and he assisted greatly on the purchase of a property he viewed. Prompt response and follow-up from buyer solicitor but also great knowledge of the area when initially booked viewings. I highly ...
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Comment on agent fees
Excellent
Was this helpful? Yes
Dec 05,2017
Minithumbup
Damian Wolowski
By: 'Akin'
Dec 05,2017
0 people found
this helpful
They were very quick in getting the details of the property posted and the staff were helpful and pleasant to work with. We had a number of issues that delayed our sale but Damian was prepared to invest much time talking to both parties and ...
read full review
Comment on agent fees
We paid 1.5% commission + VAT, which I think is about average. I do however like the no sale no fee policy that they have.
Was this helpful? Yes
Dec 05,2017
Minithumbup
Damian Wolowski
By: 'Tyfun'
Dec 05,2017
0 people found
this helpful
What turned out to be a long drawn out sale of our late fathers property due to the complication of joint freehold of the upstairs flat and with the fear that the buyers would pull out, Damian from Goodfellows Mitcham branch held it altogether until ...
read full review
Comment on agent fees
Expected in this day and age.
Was this helpful? Yes
Dec 01,2017
Minithumbup
Carlene Burton
By: 'Martin'
Dec 01,2017
0 people found
this helpful
Carlene was exceptional, forthcoming and professional with all aspects, she made my moving home easy, not stressful and fast! She put all her effort in from the beginning, Also thanks to her associate Nelson who made this deal easy. I truly will recommend her to ...
read full review
Comment on agent fees
Very professional at what she’s doing! Kind and helpful, really recommend this agent.
Was this helpful? Yes
Nov 28,2017
Minithumbup
Carlene Burton
By: 'Lyton'
Nov 28,2017
0 people found
this helpful
Goodfellows provided a Very efficient service, follow up and feedback was excellent. Thanks for letting our property. Would recommend to friends and family...
read full review
Comment on agent fees
Ok
Was this helpful? Yes
Nov 16,2017
Minithumbup
Damian Wolowski
By: 'Judith'
Nov 16,2017
0 people found
this helpful
We were appointed executors for my step-mother and appointed Goodfellows to sell her house. To say it wasn't the easiest of sales, is probably an under statement, but throughout the whole process, Damian remained professional, courteous and reassuring. He kept us updated and as ...
read full review
Comment on agent fees
Fine
Was this helpful? Yes
Oct 24,2017
Minithumbup
Damian Wolowski
By: 'Terry'
Oct 24,2017
0 people found
this helpful
I completed sale of a three-bedroomed house in Fernlea Road Mitcham on 9th October. Damian and all the staff members I dealt with were friendly, positive, upbeat and professional. I was updated regularly and they all gave the impression that I was their only client, ...
read full review
Comment on agent fees
Fair
Was this helpful? Yes
Oct 18,2017
Minithumbup
Gareth Vaughan
Carlene Burton
By: 'Delia'
Oct 18,2017
0 people found
this helpful
Excellent customer service Gareth! a very warm reception from Carlene. Great team. Great Work Gareth! Gareth was very helpful. I recommend their services....
read full review
Comment on agent fees
Good Agent Fees
Was this helpful? Yes
Oct 11,2017
Minithumbup
Cathi Musgrove
By: 'David B'
Oct 11,2017
0 people found
this helpful
Cathi was very helpful, positive and professional throughout the selling process, guiding us through some difficult moments. I would recommend her without hesitation. It was a pleasure dealing with her....
read full review
Comment on agent fees
The fees charged were very competitive and quality was not compromised.
Was this helpful? Yes
Sep 25,2017
Minithumbup
Damian Wolowski
By: 'Brilliant'
Sep 25,2017
0 people found
this helpful
Damian Wolowski was brilliant. I will contact Damian if I ever have to buy a property or sell another property in Mitcham. He is always willing to give advice and tries his best to move the sale quicker....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Aug 11,2017
Minithumbup
Carlene Burton
By: 'Poornima'
Aug 11,2017
1 people found
this helpful
I have been really happy with carlene and her genuine efforts to help us find the house that we wanted. Havent seen so much patience with anyone or with any other agency that i had to deal with in these 6 months time. I am seriously ...
read full review
Comment on agent fees
fair
Was this helpful? Yes
Areas covered
  • CR4
  • SW16
  • SW17
  • SW19
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
94% customers were satisfied with fees 90% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £211,000
  • Max: £455,000

Letting
  • Min: £0
  • Max: £395,000

NAEA ARLA TPOS TDS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
19 0 38 0 27 0 12 0 1 0
Nelson Samuel-Onyugo Nelson Samuel-Onyugo
Lettings Manager
52 reviews

About Nelson No description set View full profile
Russell Barling Russell Barling
12 reviews

About Russell No description set View full profile
Damian Wolowski Damian Wolowski
20 reviews

About Damian No description set View full profile
Mark Coghlan Mark Coghlan
5 reviews

About Mark No description set View full profile
Jamie Ford Jamie Ford
8 reviews

About Jamie No description set View full profile
Carlene Burton Carlene Burton
20 reviews

About Carlene No description set View full profile
Gareth Vaughan Gareth Vaughan
14 reviews

About Gareth No description set View full profile
Kieran Watt Kieran Watt
4 reviews

About Kieran No description set View full profile
Cathi Musgrove Cathi Musgrove
7 reviews

About Cathi No description set View full profile
Abigail Bateman Abigail Bateman
1 reviews

About Abigail No description set View full profile
Ivaan Nagen Ivaan Nagen
0 reviews

About Ivaan No description set View full profile
James Girvan James Girvan
3 reviews

About James No description set View full profile
Georgie O'Halloran Georgie O'Halloran
Branch Administrator
0 reviews

About Georgie No description set View full profile

Fees

Tenant fees - https://www.goodfellows.co.uk/renting-property-in-surrey-and-london/tenants-fees

Landlord fees - https://www.goodfellows.co.uk/landlord/letting-fees
Last updated at 4:12 PM 08/11/2017 by allAgents

Complaints Procedure

Goodfellows is a member of The Property Ombudsman Scheme (TPOS) and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints procedure in place.
The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers' satisfaction at branch level.
Stage One - Branch Manager
Complaints should, in the first instance, be directed to the Manager of the estate agency branch you have been dealing with. They will endeavour to liaise with you quickly and resolve your complaint immediately, no later than 5 working days from first notification.
Stage Two - Director
Should the local manager not be able to resolve your complaint to your satisfaction, you can refer the matter to the Sales or Lettings Director at head office. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
Stage Three - Managing Director
If, after you have dealt with the division director, you remain dissatisfied you may address your concerns, in writing, to the Managing Director. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
The address to write to is:
Tracey-Anne Green,
c/o Goodfellows Estate Agents Limited,
10, The Axis Centre,
Cleeve Road,
Leatherhead,
SURREY,
KT22 7RD
Or email: tracey-anne.green@goodfellows.co.uk

Stage Four - The Property Ombudsman
If you still remain dissatisfied with the outcome of your complaint after dealing with the Directors, and once you have received a Final Viewpoint letter from the Managing Director, you may approach the Property Ombudsman.
The Property Ombudsman
Milford House, 43 - 55 Milford Street, Salisbury, Wiltshire, SP1 2BP
Tel: 01722 333 306
Email: admin@tpos.co.uk

Details of how to contact the Property Ombudsman will be contained within the Final Viewpoint letter sent as the final response to your complaint. Information can also be found online at www.tpos.co.uk.
- You must make your complaint to the Property Ombudsman within 12 months of the date of our Final Viewpoint letter.
- The Property Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received our Final Viewpoint letter.
- The Property Ombudsman recommends paying any outstanding fees on a "without prejudice" basis to avoid late-payment charges and/or further action.
Please be aware that a complaint cannot be sent direct to the Ombudsman without first following the internal complaints procedure.
Last updated at 4:12 PM 08/11/2017 by allAgents

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Branch - Mitcham, CR4