• Jason Kates
    Jason Kates
  • Stephen Munroe
    Stephen Munroe
  • Kismet Singh
    Kismet Singh
  • Shane Barclay
    Shane Barclay
  • Robin Lewis
    Robin Lewis
  • Jackie Hopkins
    Jackie Hopkins
  • Alison Wrate
    Alison Wrate
  • Nick Carter
    Nick Carter
  • Peter Hill
    Peter Hill
  • Lisa Hughes
    Lisa Hughes
Land and New Homes. Goodfellows is Surrey and South London's well known, trusted and dedicated Land and New Homes team, with an office network throughout the region. Trading on our reputation and not just a brand name, everything and everyone matters when we deal with a company once, other transactions follow. It's the personal touch, empathy and understanding that really makes Goodfellows stand out from the crowd. We have knowledge and expertise in every aspect of property development. We are Read full description... adept in the search for, and acquisition of land for a variety of uses from residential to commercial. Our knowledge of working with local planning authorities to development financiers is specialist and ensures each opportunity is maximised. Our tailor made New Homes marketing solution provides developer clients with comprehensive market appraisals that are of a quality to submit to both primary and mezzanine funders when looking to secure the required investment. The proactive approach which we adopt, ensures that timing is key, and so from off plan sales to full show home launching and staffing, we are always one step ahead. The bespoke new homes market is growing steadily, with increased numbers of individuals requiring fully customised homes steadily increasing as time passes. We have been very successful in helping to find not only the perfect plot, but also the perfect marriage between owner and contractor too. We can coordinate the entire process, acting as client liaison and project manage the build process for clients who do not want to take such an active role too. Our team is always available for further information and comment. Please contact the team on 01372 738170.

10 Axis Centre, Cleeve Road Leatherhead
KT22 7RD

01372 745562
Mar 01,2017
Kismet Singh
Alison Wrate
Mar 01,2017
0 people found
this helpful
Kismet, Alison has been very prompt for any queries or help I needed. Due to them the journey of having my first property has been very smooth. Thanks for all your help ladies. Also, Nick was fabulous as mortgage advisor as well...
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By: Mia Robinson
Mar 02, 2017
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Thank you for the great feedback, we are glad you had a smooth process ...
Feb 10,2017
Kismet Singh
Feb 10,2017
0 people found
this helpful
Very helpful service and was regularly kept up to date from viewing stage right through to completion of the purchase....
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Comment on agent fees
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By: Tom
Feb 13, 2017
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Thanks for the feedback! ...
Jul 04,2016
Jul 04,2016
0 people found
this helpful
I am (obviously) a huge fan of the shared ownership scheme and love my new home. However, I'm afraid I didn't feel that the estate agents facilitated a smooth process at all. I am sorry to say that I felt throughout the whole process that I had to coordinate proceedings myself. In particular I had several provisional completion dates proposed only for it to transpire that they were totally unachievable as the necessary documents had not been requested. I was initially told that completion wou...
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Was this helpful? Yes
By: Mary
Jul 05, 2016
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Thank you very much for taking the time to leave us your comments. We welcome all feedback and treat any concerns seriously. We are very sorry that your purchase was not smooth-running. This particular transaction was more difficult than usual because it involved a probate sale. This, in itself, did not need to be problematic. However, in this case there were delays in documentation becoming available and difficulties in communication between the conveyancing company and the probate soli ...
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Jason Kates Jason Kates
8 reviews

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Stephen Munroe Stephen Munroe
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Kismet Singh Kismet Singh
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Shane Barclay Shane Barclay
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Robin Lewis Robin Lewis
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Jackie Hopkins Jackie Hopkins
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Alison Wrate Alison Wrate
1 reviews

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Nick Carter Nick Carter
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Peter Hill Peter Hill
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Lisa Hughes Lisa Hughes
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Last updated at 9:44 AM 02/03/2017 by allAgents

Complaints Procedure

Goodfellows is a member of The Property Ombudsman Scheme (TPOS) and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints procedure in place.

The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers' satisfaction at branch level.


Complaints should, in the first instance, be directed to the Manager of the estate agency branch you have been dealing with. They will endeavour to liaise with you quickly and resolve your complaint immediately, no later than 5 working days from first notification.


Should the local manager not be able to resolve your complaint to your satisfaction, you can refer the matter to the Sales or Lettings Director at head office who will respond within 7 working days from receipt.


If, after you have dealt with the division director, you remain dissatisfied you may address your concerns, in writing, to the Managing Director. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.

The address to write to is:

Tracey-Anne Green,
c/o Goodfellows Estate Agents Limited,
10, The Axis Centre,
Cleeve Road,
KT22 7RD
Or email: tracey-anne.green@goodfellows.co.uk


If you still remain dissatisfied with the outcome of your complaint after dealing with the Directors, and once you have received a Final Viewpoint letter from the Managing Director, you may approach the Property Ombudsman.

Details of how to contact the Property Ombudsman will be contained within the Final Viewpoint letter sent as the final response to your complaint. Information can also be found online atwww.tpos.co.uk.

you must make your complaint to the Property Ombudsman within 6 months of the date of our Final Viewpoint letter.
the Property Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received our Final Viewpoint letter.
the Property Ombudsman recommends paying any outstanding fees on a "without prejudice" basis to avoid late-payment charges and/or further action.
Last updated at 9:44 AM 02/03/2017 by allAgents

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