• Stefan Rojas
    Stefan Rojas
  • Sharon Porter
    Sharon Porter
  • Lucy Hewlett
    Lucy Hewlett
  • Maria Morgan
    Maria Morgan
  • Christopher Dias
    Christopher Dias
  • Tina Kirby
    Tina Kirby
  • Mary Macleod
    Mary Macleod
  • Lucy Putnam-Smith
    Lucy Putnam-Smith
Cheam maintains its village feel with mock Tudor buildings and shops fronts, local pubs and village activities. Surrounded by leafy spacious parks which house Nonsuch palace, it is popular as a wedding venue. Nonsuch Park has a cafe which is popular with dog walkers and families as well as fitness enthusiasts. The village itself is full of restaurants, high end supermarkets and boutique gift shops. Cheam maintains a strong sense of community through events like the annual Charter Fair and Ch Read full description...ristmas shopping evening, as well as the Cheam Village fair in May which takes place in Cheam Park. The local schools - primary schools, high schools, grammar schools and private schools are highly sought after and cater for all ages. Cheam has its own library, next to St Dunstan's church and The Lumley Chapel which is the oldest building in the borough of Sutton. Sports clubs and facilities are plentiful: cricket, rugby, football and tennis clubs as well as gyms and swimming pools. For a different activity, you could try Cheam Croquet & Bowls Club which is based in Cheam Park. Travel links to London can be made via train to London Victoria in half an hour, or other London stations via Clapham Junction. Everything is within easy reach: road access to city and countryside is easy via the A3, A24, M23 and M25.
Goodfellows

2 Ewell Road Cheam Village, Cheam Village
Greater London
SM3 8BU

020 8643 5252

Mar 21,2017
Minithumbup
By:
Mar 21,2017
Featured Review
0 people found
this helpful
Lucy has dealt with steering me through the letting process well. I have always been kept in the loop, with regular updates on all phases of the procedure. Any problems have been dealt with promptly and with the minimum of fuss. Nothing has been too much trouble. Very good service....
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Comment on agent fees
Good
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By: Tom
Mar 21, 2017
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Mar 21,2017
Minithumbup
By:
Mar 21,2017
Featured Review
1 people found
this helpful
Hassle-free from start to finish. By far the least stressful experience of renting. Lucy was polite, efficient and provided excellent communication....
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Comment on agent fees
Fees were reasonable
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By: Tom
Mar 21, 2017
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Mar 10,2017
Minithumbup
By:
Mar 10,2017
Featured Review
0 people found
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Very friendly and informative service, spot on mix for first time movers like my brother and I. Maria was a great girl, always available via phone and email, adding a real personal approach that is hard to teach. 100% recommend....
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Comment on agent fees
Fair.
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By: Tom
Mar 10, 2017
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Mar 08,2017
Minithumbup
By:
Mar 08,2017
Featured Review
0 people found
this helpful
Professional, helpful and friendly. We would like to thanks Maria M for her help. She was always happy to help with our queries and we were informed regularly. We are very recommended Goodfellows agency....
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By: Tom
Mar 10, 2017
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Mar 08,2017
Minithumbup
By:
Mar 08,2017
Featured Review
0 people found
this helpful
Professional, helpful and friendly. We would like to thanks Maria M for her help. She was always happy to help with our queries and we were informed regularly. We are very recommended Goodfellows agency....
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Mar 02,2017
Minithumbup
By:
Mar 02,2017
0 people found
this helpful
Helpful, considerate, and friendly. Maria and Chris provided a good first time experience for me when renting out my property. They explained various requirements and the steps I needed to take prior to having tenants move in, and were always on call to answer questions and provide support....
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Comment on agent fees
Very competitive with the overall pricing. The initial costs for the first month appear greater than some other agents but with subsequent months much reduced, this levels out.
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Mar 02,2017
Minithumbup
By:
Mar 02,2017
0 people found
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I have always used Goodfellows and 9/10 they find me a tenant. Maria is a very friendly, polite, professional person and always goes over and above the call of duty in her approach towards her work. This is the second tenant she has found for me. Chris makes a good manager and is very easy to have dealings with. He oversees the letting side extremely well, takes control of a situation and is always prepared to find a solution to a problem. I am very pleased with the service I received...
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Comment on agent fees
Goodfellows Agents Fees are comparatively very good, hence why I use them again and again.
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By: Mia Robinson
Mar 02, 2017
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Feb 24,2017
Minithumbup
By:
Feb 24,2017
0 people found
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Extremely friendly service and help with our move. Really took our requirements into consideration and only contacted us with relevant properties...
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By: Mia Robinson
Feb 27, 2017
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Feb 20,2017
Minithumbup
By:
Feb 20,2017
0 people found
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I found Maria to be helpful and informative throughout the process of letting my property and would have no hesitation in recommending her and the staff I delt with at the Cheam Village office to others....
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Comment on agent fees
Good
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By: Mia Robinson
Feb 27, 2017
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Feb 18,2017
Minithumbup
By:
Feb 18,2017
0 people found
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I have rented my property out with Goodfellows since they purchased it for us 4 years ago. Never had a problem with tenants and Marion resolves all issues professionally and fairly for all sides. Maria has found our new tenants, only second in 4 years and all has been straight forward. No hassle at all!...
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Comment on agent fees
Fair and negotiable
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By: Tom
Feb 20, 2017
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Feb 17,2017
Minithumbup
By:
Feb 17,2017
0 people found
this helpful
Easy and great service, with immediate response. Very helpful and answered all questions asked. Would highly recommend their service to prospective customers. Look forward to future dealings with Goodfellows....
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Comment on agent fees
Fee's are always bad, however the service provided makes them more acceptable.
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By: Tom
Feb 20, 2017
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Feb 17,2017
Minithumbup
By:
Feb 17,2017
0 people found
this helpful
A big thank you to Maria and Lucy for their brilliant service, as i first walked in the door they were so helpful, i explained what i was looking for and they booked me a viewing right away and that was all it took, one viewing and i had exactly the flat i wanted, no stress, no hassle, and only one viewing and job done. I didnt have to worry about anything, most of the job was done by maria and lucy, I am very happy with my flat and totally recommend goodfellows to anyone looking to buy or rent...
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Comment on agent fees
Its a good fee, i was happy to pay it because they were very quick to find the place i wanted and showed it to me within a couple of days, so i think the fees are very fair.
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By: Tom
Feb 20, 2017
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Thank you, we aim to make the process as stress free as possible for you! ...
Feb 17,2017
Minithumbup
By:
Feb 17,2017
0 people found
this helpful
Given the task of finding new tenants at short notice they found excellent tenants and delivered on a seamless swap over between tenancy periods....
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By: Tom
Feb 20, 2017
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Feb 06,2017
Minithumbup
By:
Feb 06,2017
0 people found
this helpful
Maria has been so helpful throughout the whole process from start to finish and has made what can be a stressful process very easy and straightforward. She has been in contact continually throughout and whenever I have had a query she has responded quickly and efficiently. We have not once felt in the dark or that we weren't sure what was going on. Very happy with the service Maria has provided and it has made the whole process pleasant....
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Comment on agent fees
I thought it was a little expensive to what I have paid previously but it wasn't extortionate and the service was fantastic.
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By: Tom
Feb 06, 2017
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Thanks for the great feedback! We're glad our staff could provide such a great service for you ...
Feb 03,2017
Minithumbup
By:
Feb 03,2017
0 people found
this helpful
I am a new tenant , i am so satisfied with what good fellows have done till now . Specially Lucy Hewlette . She Is a really a hardworker and helped till i got the keys of the apartment i liked ....
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By: Tom
Feb 03, 2017
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Thank you for your feedback! ...
Jan 28,2017
Minithumbup
By:
Jan 28,2017
1 people found
this helpful
Very Helpful from viewing through to administration of the contract. All requested information was always given in a timely manor....
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Comment on agent fees
good
Was this helpful? Yes
By: Tom
Jan 31, 2017
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Excellent feedback thank you very much ...
Jan 28,2017
Minithumbup
By:
Jan 28,2017
0 people found
this helpful
Lucy was and continues to be a great help in our move always free to help evenue when she was on leave...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Jan 27,2017
Minithumbup
By:
Jan 27,2017
0 people found
this helpful
Helpful, proactive and reliable. Makes letting my property much easier and less stressful. This form would be easier to fill in if not so much information was asked for . It's off putting !!...
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By: Tom
Jan 31, 2017
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Thanks for the feedback! We're happy you found your letting less stressful! ...
Jan 27,2017
Minithumbup
By:
Jan 27,2017
0 people found
this helpful
Its a big thank you too lucy she help me thought a bad time in my life when i was at the end of it She really went out of her way to help me with my flat and she is great She is great at her job and a really assit to goodfelliws so keep the great work up lucy your a really star xxxxx...
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Comment on agent fees
Good very good
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Jan 19,2017
Minithumbup
By:
Jan 19,2017
0 people found
this helpful
I would highly reccommend Goodfellows at Cheam village. Maria and Lucy were very professional, everything was done in a timely manner and often went above and beyond what was expected of them. I cannot thank them enough!...
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Comment on agent fees
Acceptable and better than other agents I had instructed previously
Was this helpful? Yes
By: Tom
Jan 20, 2017
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Thank you for your feedback. ...
Jan 09,2017
Minithumbup
By:
Jan 09,2017
0 people found
this helpful
Lucy was most helpful from beginning to end. She was friendly and keen to help, ensuring that the process was smooth and problem free. I would be most willing to deal with her again and she is a great representative for Goodfellows....
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Comment on agent fees
Fees were comparable with other Letting Agencies.
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By: Mia Robinson
Jan 09, 2017
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Nov 29,2016
Minithumbup
By:
Nov 29,2016
0 people found
this helpful
Professional - that's the word that strikes my mind when I recollect my interactions with Lucy Hewlett. She did a great job of understand what we were looking for, helped us with what we could expect in reality and narrow down our choices. She tries to make it a win-win for all parties involved...
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Comment on agent fees
It's lower than what we paid in Worthing !
Was this helpful? Yes
Nov 18,2016
Minithumbup
By:
Nov 18,2016
0 people found
this helpful
Lucy and Maria were fantastic! They were both very helpful and easy to approach to. I am very satisfied on what they've done regarding the whole process of the tenancy. They are both highly recommended as an agent. Well done ladies! Thank you very much for all the help....
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Nov 18,2016
Minithumbup
By:
Nov 18,2016
0 people found
this helpful
She has a professional mannar .she also is very responsible ,helpful and kind.we are happy with her service.we need to say thank you to her again for all of her help....
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Nov 17,2016
Minithumbup
By:
Nov 17,2016
0 people found
this helpful
Lucy and Maria was very helpful. They both attended all our queries very quickly. They are very kind and kept us updated all throughout the transaction. Lucy and Maria provide us a very smooth moving process. They are both highly recommended. Thank you very much Lucy and Maria. Both are excellent agents. Job well done....
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Comment on agent fees
Very good.
Was this helpful? Yes
By: Mia Robinson
Nov 22, 2016
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Thank you for the great feedback ...
Nov 17,2016
Minithumbup
By:
Nov 17,2016
0 people found
this helpful
Lucy was extremely helpful, polite and professional throughout the process of finding me a new tenant. She made the process easy and stress-free. I always felt she was on the ball and reminded me when things needed doing and when by. I would definitely recommend her to anyone looking for a tenant at their property....
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Comment on agent fees
Considering the high level of service, I felt the Agent's Fees were reasonable.
Was this helpful? Yes
By: Mia
Nov 17, 2016
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Thank you for the feedback ...
Nov 17,2016
Minithumbup
By:
Nov 17,2016
0 people found
this helpful
Have interacted with Lucy while renting our current property. Very professional, punctual and clearly understood our requirements.Informed and explained the need and details of various checks to be undergone as a Tenant. Will surely recommend her....
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Comment on agent fees
Think its market rate, but then the market rate itself should be bit more reasonable.
Was this helpful? Yes
Nov 16,2016
Minithumbup
By:
Nov 16,2016
0 people found
this helpful
Offering speedy and efficient service in a very friendly and professional manner. Actively keep customers updated. A great team & highly recommended to any landlord!...
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Comment on agent fees
Reasonable fees
Was this helpful? Yes
Nov 03,2016
Minithumbup
By:
Nov 03,2016
0 people found
this helpful
We found Lucy to be an excellent estate agent. She was well informed, professional and listened to our requests and selected properties that were suitable. She also went the extra mile by helping provide us with further information and assistance once we had moved into our property....
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Comment on agent fees
Good
Was this helpful? Yes
By: Mia
Nov 03, 2016
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Thank you very much for the positive feedback ...
Oct 15,2016
Minithumbup
By:
Oct 15,2016
0 people found
this helpful
Goodfellow's (Cheam) were a joy to deal with after having been messed around for weeks by several other local letting agencies. We were three sharers and kept running into the problem of landlords only wanting families (seems to be a popular new type of discrimination nobody's thought to make any laws against yet). One- which shall remain nameless- were particularly good at wasting our time and would regularly invite us for Group Viewings of usually still inhabited houses they had no intention o...
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By: Mia
Oct 18, 2016
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Thank you for taking the time to leave us great feedback, we really appreciate your kind comments. ...
Oct 12,2016
Minithumbup
By:
Oct 12,2016
0 people found
this helpful
My wife and I were very impressed with Lucy's professionalism and determination to find us a perfect rental property in Cheam. Lucy was patient, down to earth, understanding and punctual. We would definitely recommend her as an agent....
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By: Mia
Oct 12, 2016
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Thank you for the great feedback ...
Oct 12,2016
Minithumbup
By:
Oct 12,2016
0 people found
this helpful
I recently contacted Lucy Hewlett as my husband and I were looking for an apartment to rent. I am from Canada, completely new in the UK. I must say, Lucy was a lot of help in the apartment search. She guided me every step, including giving me proper directions so I can view the properties. She drove us back to the station to help us out. What I really really liked was her professionalism, extremely respectful, always got back to me on time, I was given the details I needed. She is polite, she ta...
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By: Mia
Oct 18, 2016
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Thank you very much for the feedback. We are glad you had a pleasant experience ...
Oct 07,2016
Minithumbup
By:
Oct 07,2016
0 people found
this helpful
Jason was very professional through the whole process of my sale. He continually did what I asked and did some chasing of his own. Jason went over and above the call of duty. I would not hesitate to recommend this office and Mr Kates Julian...
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Comment on agent fees
Standard
Was this helpful? Yes
Oct 07,2016
Minithumbup
By:
Oct 07,2016
0 people found
this helpful
After disappointing experiences with other selling agents, Goodfellows (Sharon, Jason and Tina) were excellent - positive and friendly with lots of helpful tips but also practical and professional throughout the whole process....
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Comment on agent fees
N/a as buyer
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By: mia robinson
Oct 19, 2016
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Sep 29,2016
Minithumbup
By:
Sep 29,2016
0 people found
this helpful
Maria and Lucy were very professional and quick to deal with my tenancy arrangements. I would definitely recommend using Goodfellows in Cheam Village....
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By: Mia
Oct 03, 2016
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Thank you for the feedback ...
Areas covered
  • SM3
  • SM2
  • SM1
  • KT17
  • SM7
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
95% customers were satisfied with fees 90% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £50,000
  • Max: £640,000

Letting
  • Min: £0
  • Max: £0

NAEA ARLA TPOS TDS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
38 1 56 1 2 0 7 0 5 0
Stefan Rojas Stefan Rojas
8 reviews

About Stefan No description set View full profile
Sharon Porter Sharon Porter
2 reviews

About Sharon No description set View full profile
Lucy Hewlett Lucy Hewlett
54 reviews

About Lucy No description set View full profile
Maria Morgan Maria Morgan
43 reviews

About Maria No description set View full profile
Christopher Dias Christopher Dias
10 reviews

About Christopher Chris started his career in Estate Agency in 2006 as a Sales Negotiator but soon moved into property letting and has now accumulated over 9 years experience in the industry. He joined the busy Goodfel View full profile
Tina Kirby Tina Kirby
2 reviews

About Tina No description set View full profile
Mary Macleod Mary Macleod
3 reviews

About Mary No description set View full profile
Lucy Putnam-Smith Lucy Putnam-Smith
0 reviews

About Lucy No description set View full profile

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Fees

No fees set.
Last updated at 9:43 AM 02/03/2017 by allAgents

Complaints Procedure

Goodfellows is a member of The Property Ombudsman Scheme (TPOS) and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints procedure in place.

The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers' satisfaction at branch level.

STAGE ONE - BRANCH MANAGER

Complaints should, in the first instance, be directed to the Manager of the estate agency branch you have been dealing with. They will endeavour to liaise with you quickly and resolve your complaint immediately, no later than 5 working days from first notification.

STAGE TWO - DIRECTOR

Should the local manager not be able to resolve your complaint to your satisfaction, you can refer the matter to the Sales or Lettings Director at head office who will respond within 7 working days from receipt.

STAGE THREE - MANAGING DIRECTOR

If, after you have dealt with the division director, you remain dissatisfied you may address your concerns, in writing, to the Managing Director. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.

The address to write to is:

Tracey-Anne Green,
c/o Goodfellows Estate Agents Limited,
10, The Axis Centre,
Cleeve Road,
Leatherhead,
SURREY,
KT22 7RD
Or email: tracey-anne.green@goodfellows.co.uk

STAGE FOUR - THE PROPERTY OMBUDSMAN

If you still remain dissatisfied with the outcome of your complaint after dealing with the Directors, and once you have received a Final Viewpoint letter from the Managing Director, you may approach the Property Ombudsman.

Details of how to contact the Property Ombudsman will be contained within the Final Viewpoint letter sent as the final response to your complaint. Information can also be found online atwww.tpos.co.uk.

you must make your complaint to the Property Ombudsman within 6 months of the date of our Final Viewpoint letter.
the Property Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received our Final Viewpoint letter.
the Property Ombudsman recommends paying any outstanding fees on a "without prejudice" basis to avoid late-payment charges and/or further action.
Last updated at 9:43 AM 02/03/2017 by allAgents

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