• Stefan Rojas
    Stefan Rojas
  • Sharon Porter
    Sharon Porter
  • Maria Morgan
    Maria Morgan
  • Hayley Price
    Hayley Price
  • Mary Macleod
    Mary Macleod
  • Lucy Putnam-Smith
    Lucy Putnam-Smith
  • Katie Jenkins
    Katie Jenkins
  • claim your profile
    Niamh Cooper
Cheam maintains its village feel with mock Tudor buildings and shops fronts, local pubs and village activities. Surrounded by leafy spacious parks which house Nonsuch palace, it is popular as a wedding venue. Nonsuch Park has a cafe which is popular with dog walkers and families as well as fitness enthusiasts. The village itself is full of restaurants, high end supermarkets and boutique gift shops. Cheam maintains a strong sense of community through events like the annual Charter Fair and Ch Read full description...ristmas shopping evening, as well as the Cheam Village fair in May which takes place in Cheam Park. The local schools - primary schools, high schools, grammar schools and private schools are highly sought after and cater for all ages. Cheam has its own library, next to St Dunstan's church and The Lumley Chapel which is the oldest building in the borough of Sutton. Sports clubs and facilities are plentiful: cricket, rugby, football and tennis clubs as well as gyms and swimming pools. For a different activity, you could try Cheam Croquet & Bowls Club which is based in Cheam Park. Travel links to London can be made via train to London Victoria in half an hour, or other London stations via Clapham Junction. Everything is within easy reach: road access to city and countryside is easy via the A3, A24, M23 and M25.
Goodfellows

2 Ewell Road Cheam Village, Cheam Village
Greater London
SM3 8BU

020 8643 5252
Oct 03,2017
Minithumbup
Katie Jenkins
By: 'Dougal Melrose'
Oct 03,2017
0 people found
this helpful
Friendly cheerful and helpful. Made us feel welcome. Was happy to discuss our worries and answer questions. Helped to keep us calm at this stressful time (moving house and renting a flat)...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Sep 11,2017
Minithumbup
Katie Jenkins
By: 'Ashwin Narayanan'
Sep 11,2017
0 people found
this helpful
Katie was very warm and welcoming from the first time we met at the house viewing and has been very prompt during all communications. All follow procedures were completed on time and any questions or special needs we had about the house were addressed at all times. Overall, we were very satisfied with our experience with Goodfellows and a large part of that has to do with a very good experience with Katie....
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Was this helpful? Yes
Sep 10,2017
Minithumbup
Katie Jenkins
By: 'Akash'
Sep 10,2017
0 people found
this helpful
Letting agents frequently receive bad press for being unresponsive, inattentive and generally not meeting expectations of tenants and landlords. My experiences with the team at Goodfellows Cheam team - as a landlord - have been extremely positive (especially Katie). Katie are communicative, helpful, and efficient and give the impression that she genuinely want to do her best for you On that basis, I would have no hesitation in recommending their services to anyone in the Sutton area who i...
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Comment on agent fees
Good
Was this helpful? Yes
Sep 02,2017
Minithumbup
Maria Morgan
By: 'Jack'
Sep 02,2017
0 people found
this helpful
A very friendly and helpful experience. Despite issues with the first property beyond the agents control, the support we received in finding and signing off on a new property was outstanding....
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Comment on agent fees
Fees were reasonable in comparison to other agents.
Was this helpful? Yes
Aug 21,2017
Minithumbup
Sharon Porter
Stefan Rojas
By: 'Ryan and Laura'
Aug 21,2017
1 people found
this helpful
Very professional service. Sharon and Stefan were excellent, professional, and always available. They explained to me everything so my experience was very good and stress free. Will 100% be using Goodfellows once we are ready to move again. Ryan and Laura...
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Was this helpful? Yes
Aug 11,2017
Minithumbup
Maria Morgan
Maria Morgan
By: 'Sagar'
Aug 11,2017
0 people found
this helpful
We came to view a different property, which we didn't take but then Maria mentioned about this one, which clicked... Maria had worked through out the process very well and managed this with right communication and follow-ups. She had been very helpful and guided us through out the process to make our movement smooth....
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Comment on agent fees
Overall Agent Fee's have gone up in last few years. In this case, the agent fee is comparable to competitors in the market
Was this helpful? Yes
Aug 10,2017
Minithumbup
Maria Morgan
By: 'M'
Aug 10,2017
0 people found
this helpful
Excellent service. I have zero complaints and only praise. Friendly, professional and I was always kept informed promptly from beginning to end....
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Was this helpful? Yes
Jul 28,2017
Minithumbup
Lucy Putnam-Smith
Stefan Rojas
By: 'Ian, Cheam'
Jul 28,2017
0 people found
this helpful
I couldn't give higher praise to the staff at Goodfellows for all their work with the sale of my property,a completely professional and friendly service and most importantly prepared to go the extra mile in order to match up the right buyers to the property. 5 stars isn't enough...
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Comment on agent fees
fee's were extremely fair for the amount of work they did
Was this helpful? Yes
Jul 27,2017
Minithumbup
Katie Jenkins
By: 'Kate'
Jul 27,2017
0 people found
this helpful
Katie has been more than helpful and goes out of her way to do anything she can to make the whole process as easy and as smooth as possible. I really can't thank her enough and I'm so happy to know our property is in great hands....
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Comment on agent fees
Average
Was this helpful? Yes
Jul 20,2017
Minithumbup
Stefan Rojas
Lucy Putnam-Smith
By: 'Professional and friendly.'
Jul 20,2017
0 people found
this helpful
Very professional and friendly service, marketed my property very well and got an instant sale over the asking price. Stefan and Lucy both kept me informed and were constantly on top of any issues that are used through the solicitors, a fantastic team and I am very glad I chose Goodfellows....
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Comment on agent fees
More than reasonsble
Was this helpful? Yes
Jul 19,2017
Minithumbup
Katie Jenkins
By: 'Zoe'
Jul 19,2017
0 people found
this helpful
Katie was extremely friendly and helpful, she was easy to get hold of through the whole process of renting our new family home. If we had any questions regarding the move they were answered promptly....
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Comment on agent fees
good
Was this helpful? Yes
Jul 14,2017
Minithumbup
Katie Jenkins
By: 'PE Cheam'
Jul 14,2017
0 people found
this helpful
Katie was very helpful in sorting out a rental property for us in a short space of time. She reassured us that we would get the property we wanted and went out of her way to make sure we had a back-up plan. Excellent negotiator and great people skills!...
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Was this helpful? Yes
Jul 11,2017
Minithumbup
Stefan Rojas
Lucy Putnam-Smith
By: 'Boydy'
Jul 11,2017
0 people found
this helpful
Very happy with the service received from Stefan, Lucy and Sharon. They were honest, hard working and responsive when we needed them to be....
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Comment on agent fees
Fees seemed consistent with other agents in the area. More than I was hoping to pay, but that's life!
Was this helpful? Yes
Jul 04,2017
Minithumbup
Stefan Rojas
Sharon Porter
By: 'Linda j'
Jul 04,2017
0 people found
this helpful
Fantastic service they kept me updated and without them remembering me and ringing after the offer accepted failed I would not have found my dream house. I really felt they were behind me all the way....
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Was this helpful? Yes
Jul 03,2017
Minithumbup
Stefan Rojas
Lucy Putnam-Smith
By: 'Kerry King'
Jul 03,2017
0 people found
this helpful
Stefan was extremly helpful and friendly and kept us fully up to date with the whole sale process. He went above and beyond to ensure that we got the house that we wanted and helped us every step of the way with any issues we came accross. Lucy was also extremly helpful and friendly and filled in when Stefan was unavailable. Both of them did everything they could to make the purchase as smooth as possible. They responded instantly to calls and emails and I would 100% recommend Goodfellows for ...
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Was this helpful? Yes
Jun 29,2017
Minithumbup
Katie Jenkins
By: 'Rajesh Kurup'
Jun 29,2017
0 people found
this helpful
Katie has been a wonderful help with regards to finding a place for us to rent. Providing us ample guidance with regards to the property and with issues we have faced. Was able to triangulate a property as per our choice and within a selected time frame. She was very helpful in making time for us even at the end of the day, so that our concerns were put to rest. We are very much obliged for all the support provided by her....
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Was this helpful? Yes
May 31,2017
Minithumbup
Katie Jenkins
By: 'Sam White'
May 31,2017
0 people found
this helpful
Katie was very helpful and helped us find a place under very tight timescales. Accommodated me outside of work hours to hand over documents. Would deffo recommend!...
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Was this helpful? Yes
May 16,2017
Minithumbup
Katie Jenkins
By: 'Danny Smith'
May 16,2017
0 people found
this helpful
Over the moon with the help Katie provided myself and partner in our property search...gutted we didn't find a property through Katie as she is a fantastic estate agent, we were just looking in the right places at the wrong times. Highly recommend Katie to anyone letting or even but g a property from Goodfellows!! Would of give a better rating if I could :)...
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Comment on agent fees
Good
Was this helpful? Yes
May 12,2017
Minithumbup
Katie Jenkins
By: 'Mohammad Faheem'
May 12,2017
1 people found
this helpful
Katie has played a key role in getting me the property I wanted. She has been immensely supportive and helpful not only in finding the right property but also in negotiating the price with the Landlord. She has supported me out of the way by being accessible in the extended late hours.. so I am very much pleased with the overall services offered to me and I would highly recommend Katie as a property agent....
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Was this helpful? Yes
By: Mia
May 15, 2017
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Thank you for taking the time to leave us great feedback ...
May 04,2017
Minithumbup
Maria Morgan
By: 'Rebecca'
May 04,2017
0 people found
this helpful
I had dealt with Maria Morgan, she was helpful and always friendly. Maria was always on hand to answer any questions I may of had, both Maria and a goodfellows made the moving process easy....
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Comment on agent fees
Very reasonable agent fees compared to other estate agents out there.
Was this helpful? Yes
By: tracey-anne green
May 04, 2017
View all comments (1)
Thank you for taking the time to review our service ...
May 04,2017
Minithumbup
Maria Morgan
Mary Macleod
By: 'Sam'
May 04,2017
0 people found
this helpful
Very pleasant to deal with, and managed to get my tenancy set up and have me moved into the property in a very short timeframe....
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Was this helpful? Yes
May 02,2017
Minithumbup
Maria Morgan
Mary Macleod
By: 'Maya'
May 02,2017
0 people found
this helpful
Very competent staff, always eager to help and proactiv, what is very important. Thank you guys and good luck. Best regards, Maya...
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Was this helpful? Yes
By: tracey-anne green
May 04, 2017
View all comments (1)
Thank you for taking the time to review our service. ...
Apr 30,2017
Minithumbup
Maria Morgan
Lucy Hewlett
By: 'Brian'
Apr 30,2017
0 people found
this helpful
Very professional service provided kept us fully in touch during marketing and all went smoothly on vetting new tenant whilst we were out of country....
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Was this helpful? Yes
By: tracey-anne green
May 04, 2017
View all comments (1)
Thank you for taking the time to review our service ...
Apr 29,2017
Minithumbup
Lucy Hewlett
By: 'Derrick & Emma'
Apr 29,2017
0 people found
this helpful
Fantastic service from Lucy and team at Goodfellows , any queries or concernes we had with the flat we have just rented through them they have dealt with in a timely manner. All round fantastic service. A nice touch was Lucy personally came round on moving day with some flowers for my pregnant fiancée. Thank you from Derrick and Emma. All the best....
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Comment on agent fees
No one likes paying fees :) but these where very reasonable and value for money and shows with the perfect service we received.
Was this helpful? Yes
By: tracey-anne green
May 04, 2017
View all comments (1)
Thank you ...
Mar 31,2017
Minithumbup
Maria Morgan
Mary Macleod
By: 'YAMEN'
Mar 31,2017
0 people found
this helpful
Very polite and helpful. Excellent communication, helped through out the tenancy agreement process and during tenancy . Thanks Maria, Mary, jerome...
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Comment on agent fees
average
Was this helpful? Yes
By: Mia Robinson
Apr 04, 2017
View all comments (1)
Thank you for the great feedback ...
Mar 28,2017
Minithumbup
Lucy Hewlett
By: 'R Wright'
Mar 28,2017
0 people found
this helpful
Lucy is an extremely efficient and helpful member of staff. In my dealings with Goodfellows, she was always very cheerful and kept in touch with me regularly to keep me up-to-date. I would thoroughly recommend Lucy to others and although we didn't proceed on this occasion I would not hesitate to call her again in the future should our situation change....
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Comment on agent fees
N/A
Was this helpful? Yes
By: Tom
Mar 28, 2017
View all comments (1)
Thanks for the feedback! ...
Mar 27,2017
Minithumbup
Lucy Hewlett
By: 'Hazel'
Mar 27,2017
0 people found
this helpful
Lucy is very personable and professional. She took the stress out of our rental search by being patient and positive in her attitude even though I kept asking a lot of questions! Would highly recommend Goodfellows....
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Comment on agent fees
Rather expensive financial checks.
Was this helpful? Yes
By: Tom
Mar 28, 2017
View all comments (1)
Thanks for the review! ...
Mar 23,2017
Minithumbup
Lucy Hewlett
Maria Morgan
By: 'sarah gale'
Mar 23,2017
0 people found
this helpful
Both Lucy and Maria were very kind and helpful. It was nice to have people who were pleasant over the phone....
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Was this helpful? Yes
By: Mia Robinson
Mar 24, 2017
View all comments (1)
Thank you for the kind comments ...
Mar 21,2017
Minithumbup
Lucy Hewlett
By: 'Tony Bailey'
Mar 21,2017
0 people found
this helpful
Lucy has dealt with steering me through the letting process well. I have always been kept in the loop, with regular updates on all phases of the procedure. Any problems have been dealt with promptly and with the minimum of fuss. Nothing has been too much trouble. Very good service....
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Comment on agent fees
Good
Was this helpful? Yes
By: Tom
Mar 21, 2017
View all comments (1)
Thank you for the kind feedback! ...
Mar 21,2017
Minithumbup
Lucy Hewlett
Mary Macleod
By: 'Dan'
Mar 21,2017
1 people found
this helpful
Hassle-free from start to finish. By far the least stressful experience of renting. Lucy was polite, efficient and provided excellent communication....
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Comment on agent fees
Fees were reasonable
Was this helpful? Yes
By: Tom
Mar 21, 2017
View all comments (1)
Thanks for the review! ...
Areas covered
  • SM3
  • SM2
  • SM1
  • KT17
  • SM7
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
95% customers were satisfied with fees 89% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £50,000
  • Max: £640,000

Letting
  • Min: £0
  • Max: £0

NAEA ARLA TPOS TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
40 1 74 1 5 0 10 0 6 0
Stefan Rojas Stefan Rojas
14 reviews

About Stefan No description set View full profile
Sharon Porter Sharon Porter
4 reviews

About Sharon No description set View full profile
Maria Morgan Maria Morgan
51 reviews

About Maria No description set View full profile
Hayley Price Hayley Price
0 reviews

About Hayley No description set View full profile
Mary Macleod Mary Macleod
6 reviews

About Mary No description set View full profile
Lucy Putnam-Smith Lucy Putnam-Smith
4 reviews

About Lucy No description set View full profile
Katie Jenkins Katie Jenkins
10 reviews

About Katie No description set View full profile
Niamh Cooper Niamh Cooper
0 reviews

About Niamh No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.
Last updated at 4:11 PM 08/11/2017 by allAgents

Complaints Procedure

Goodfellows is a member of The Property Ombudsman Scheme (TPOS) and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints procedure in place.
The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers' satisfaction at branch level.
Stage One - Branch Manager
Complaints should, in the first instance, be directed to the Manager of the estate agency branch you have been dealing with. They will endeavour to liaise with you quickly and resolve your complaint immediately, no later than 5 working days from first notification.
Stage Two - Director
Should the local manager not be able to resolve your complaint to your satisfaction, you can refer the matter to the Sales or Lettings Director at head office. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
Stage Three - Managing Director
If, after you have dealt with the division director, you remain dissatisfied you may address your concerns, in writing, to the Managing Director. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
The address to write to is:
Tracey-Anne Green,
c/o Goodfellows Estate Agents Limited,
10, The Axis Centre,
Cleeve Road,
Leatherhead,
SURREY,
KT22 7RD
Or email: tracey-anne.green@goodfellows.co.uk

Stage Four - The Property Ombudsman
If you still remain dissatisfied with the outcome of your complaint after dealing with the Directors, and once you have received a Final Viewpoint letter from the Managing Director, you may approach the Property Ombudsman.
The Property Ombudsman
Milford House, 43 - 55 Milford Street, Salisbury, Wiltshire, SP1 2BP
Tel: 01722 333 306
Email: admin@tpos.co.uk

Details of how to contact the Property Ombudsman will be contained within the Final Viewpoint letter sent as the final response to your complaint. Information can also be found online at www.tpos.co.uk.
- You must make your complaint to the Property Ombudsman within 12 months of the date of our Final Viewpoint letter.
- The Property Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received our Final Viewpoint letter.
- The Property Ombudsman recommends paying any outstanding fees on a "without prejudice" basis to avoid late-payment charges and/or further action.
Please be aware that a complaint cannot be sent direct to the Ombudsman without first following the internal complaints procedure.
Last updated at 4:11 PM 08/11/2017 by allAgents

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