• Stefan Rojas
    Stefan Rojas
  • Sharon Porter
    Sharon Porter
  • Maria Morgan
    Maria Morgan
  • Hayley Price
    Hayley Price
  • Mary Macleod
    Mary Macleod
  • Lucy Putnam-Smith
    Lucy Putnam-Smith
  • Katie Jenkins
    Katie Jenkins
Cheam maintains its village feel with mock Tudor buildings and shops fronts, local pubs and village activities. Surrounded by leafy spacious parks which house Nonsuch palace, it is popular as a wedding venue. Nonsuch Park has a cafe which is popular with dog walkers and families as well as fitness enthusiasts. The village itself is full of restaurants, high end supermarkets and boutique gift shops. Cheam maintains a strong sense of community through events like the annual Charter Fair and Ch Read full description...ristmas shopping evening, as well as the Cheam Village fair in May which takes place in Cheam Park. The local schools - primary schools, high schools, grammar schools and private schools are highly sought after and cater for all ages. Cheam has its own library, next to St Dunstan's church and The Lumley Chapel which is the oldest building in the borough of Sutton. Sports clubs and facilities are plentiful: cricket, rugby, football and tennis clubs as well as gyms and swimming pools. For a different activity, you could try Cheam Croquet & Bowls Club which is based in Cheam Park. Travel links to London can be made via train to London Victoria in half an hour, or other London stations via Clapham Junction. Everything is within easy reach: road access to city and countryside is easy via the A3, A24, M23 and M25.
Goodfellows

2 Ewell Road Cheam Village, Cheam Village
Greater London
SM3 8BU

020 8643 5252
May 16,2017
Minithumbup
Katie Jenkins
By:
May 16,2017
0 people found
this helpful
Over the moon with the help Katie provided myself and partner in our property search...gutted we didn't find a property through Katie as she is a fantastic estate agent, we were just looking in the right places at the wrong times. Highly recommend Katie to anyone letting or even but g a property from Goodfellows!! Would of give a better rating if I could :)...
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Comment on agent fees
Good
Was this helpful? Yes
May 12,2017
Minithumbup
Katie Jenkins
By:
May 12,2017
1 people found
this helpful
Katie has played a key role in getting me the property I wanted. She has been immensely supportive and helpful not only in finding the right property but also in negotiating the price with the Landlord. She has supported me out of the way by being accessible in the extended late hours.. so I am very much pleased with the overall services offered to me and I would highly recommend Katie as a property agent....
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By: Mia
May 15, 2017
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Thank you for taking the time to leave us great feedback ...
May 04,2017
Minithumbup
Maria Morgan
By:
May 04,2017
0 people found
this helpful
I had dealt with Maria Morgan, she was helpful and always friendly. Maria was always on hand to answer any questions I may of had, both Maria and a goodfellows made the moving process easy....
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Comment on agent fees
Very reasonable agent fees compared to other estate agents out there.
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By: tracey-anne green
May 04, 2017
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Thank you for taking the time to review our service ...
May 04,2017
Minithumbup
Maria Morgan
Mary Macleod
By:
May 04,2017
0 people found
this helpful
Very pleasant to deal with, and managed to get my tenancy set up and have me moved into the property in a very short timeframe....
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May 02,2017
Minithumbup
Maria Morgan
Mary Macleod
By:
May 02,2017
0 people found
this helpful
Very competent staff, always eager to help and proactiv, what is very important. Thank you guys and good luck. Best regards, Maya...
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By: tracey-anne green
May 04, 2017
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Thank you for taking the time to review our service. ...
Apr 30,2017
Minithumbup
Maria Morgan
Lucy Hewlett
By:
Apr 30,2017
0 people found
this helpful
Very professional service provided kept us fully in touch during marketing and all went smoothly on vetting new tenant whilst we were out of country....
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By: tracey-anne green
May 04, 2017
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Thank you for taking the time to review our service ...
Apr 29,2017
Minithumbup
Lucy Hewlett
By:
Apr 29,2017
0 people found
this helpful
Fantastic service from Lucy and team at Goodfellows , any queries or concernes we had with the flat we have just rented through them they have dealt with in a timely manner. All round fantastic service. A nice touch was Lucy personally came round on moving day with some flowers for my pregnant fiancée. Thank you from Derrick and Emma. All the best....
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Comment on agent fees
No one likes paying fees :) but these where very reasonable and value for money and shows with the perfect service we received.
Was this helpful? Yes
By: tracey-anne green
May 04, 2017
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Thank you ...
Mar 31,2017
Minithumbup
Maria Morgan
Mary Macleod
By:
Mar 31,2017
0 people found
this helpful
Very polite and helpful. Excellent communication, helped through out the tenancy agreement process and during tenancy . Thanks Maria, Mary, jerome...
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Comment on agent fees
average
Was this helpful? Yes
By: Mia Robinson
Apr 04, 2017
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Thank you for the great feedback ...
Mar 28,2017
Minithumbup
Lucy Hewlett
By:
Mar 28,2017
0 people found
this helpful
Lucy is an extremely efficient and helpful member of staff. In my dealings with Goodfellows, she was always very cheerful and kept in touch with me regularly to keep me up-to-date. I would thoroughly recommend Lucy to others and although we didn't proceed on this occasion I would not hesitate to call her again in the future should our situation change....
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Comment on agent fees
N/A
Was this helpful? Yes
By: Tom
Mar 28, 2017
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Thanks for the feedback! ...
Mar 27,2017
Minithumbup
Lucy Hewlett
By:
Mar 27,2017
0 people found
this helpful
Lucy is very personable and professional. She took the stress out of our rental search by being patient and positive in her attitude even though I kept asking a lot of questions! Would highly recommend Goodfellows....
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Comment on agent fees
Rather expensive financial checks.
Was this helpful? Yes
By: Tom
Mar 28, 2017
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Thanks for the review! ...
Mar 23,2017
Minithumbup
Lucy Hewlett
Maria Morgan
By:
Mar 23,2017
0 people found
this helpful
Both Lucy and Maria were very kind and helpful. It was nice to have people who were pleasant over the phone....
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By: Mia Robinson
Mar 24, 2017
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Thank you for the kind comments ...
Mar 21,2017
Minithumbup
Lucy Hewlett
By:
Mar 21,2017
0 people found
this helpful
Lucy has dealt with steering me through the letting process well. I have always been kept in the loop, with regular updates on all phases of the procedure. Any problems have been dealt with promptly and with the minimum of fuss. Nothing has been too much trouble. Very good service....
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Comment on agent fees
Good
Was this helpful? Yes
By: Tom
Mar 21, 2017
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Thank you for the kind feedback! ...
Mar 21,2017
Minithumbup
Lucy Hewlett
Mary Macleod
By:
Mar 21,2017
1 people found
this helpful
Hassle-free from start to finish. By far the least stressful experience of renting. Lucy was polite, efficient and provided excellent communication....
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Comment on agent fees
Fees were reasonable
Was this helpful? Yes
By: Tom
Mar 21, 2017
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Thanks for the review! ...
Mar 10,2017
Minithumbup
Maria Morgan
By:
Mar 10,2017
0 people found
this helpful
Very friendly and informative service, spot on mix for first time movers like my brother and I. Maria was a great girl, always available via phone and email, adding a real personal approach that is hard to teach. 100% recommend....
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Comment on agent fees
Fair.
Was this helpful? Yes
By: Tom
Mar 10, 2017
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Thank you for the feedback! ...
Mar 08,2017
Minithumbup
Maria Morgan
Mary Macleod
By:
Mar 08,2017
0 people found
this helpful
Professional, helpful and friendly. We would like to thanks Maria M for her help. She was always happy to help with our queries and we were informed regularly. We are very recommended Goodfellows agency....
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Was this helpful? Yes
By: Tom
Mar 10, 2017
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Thank you for your kind review ...
Mar 08,2017
Minithumbup
Maria Morgan
Mary Macleod
By:
Mar 08,2017
0 people found
this helpful
Professional, helpful and friendly. We would like to thanks Maria M for her help. She was always happy to help with our queries and we were informed regularly. We are very recommended Goodfellows agency....
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Was this helpful? Yes
Mar 02,2017
Minithumbup
Maria Morgan
By:
Mar 02,2017
0 people found
this helpful
Helpful, considerate, and friendly. Maria and Chris provided a good first time experience for me when renting out my property. They explained various requirements and the steps I needed to take prior to having tenants move in, and were always on call to answer questions and provide support....
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Comment on agent fees
Very competitive with the overall pricing. The initial costs for the first month appear greater than some other agents but with subsequent months much reduced, this levels out.
Was this helpful? Yes
Mar 02,2017
Minithumbup
Maria Morgan
By:
Mar 02,2017
0 people found
this helpful
I have always used Goodfellows and 9/10 they find me a tenant. Maria is a very friendly, polite, professional person and always goes over and above the call of duty in her approach towards her work. This is the second tenant she has found for me. Chris makes a good manager and is very easy to have dealings with. He oversees the letting side extremely well, takes control of a situation and is always prepared to find a solution to a problem. I am very pleased with the service I received...
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Comment on agent fees
Goodfellows Agents Fees are comparatively very good, hence why I use them again and again.
Was this helpful? Yes
By: Mia Robinson
Mar 02, 2017
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Thank you very much for the great feedback ...
Feb 24,2017
Minithumbup
Lucy Hewlett
By:
Feb 24,2017
0 people found
this helpful
Extremely friendly service and help with our move. Really took our requirements into consideration and only contacted us with relevant properties...
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Was this helpful? Yes
By: Mia Robinson
Feb 27, 2017
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Thank you for the feedback ...
Feb 20,2017
Minithumbup
Maria Morgan
By:
Feb 20,2017
0 people found
this helpful
I found Maria to be helpful and informative throughout the process of letting my property and would have no hesitation in recommending her and the staff I delt with at the Cheam Village office to others....
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Comment on agent fees
Good
Was this helpful? Yes
By: Mia Robinson
Feb 27, 2017
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Thank you very much for the great feedback ...
Feb 18,2017
Minithumbup
Maria Morgan
By:
Feb 18,2017
0 people found
this helpful
I have rented my property out with Goodfellows since they purchased it for us 4 years ago. Never had a problem with tenants and Marion resolves all issues professionally and fairly for all sides. Maria has found our new tenants, only second in 4 years and all has been straight forward. No hassle at all!...
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Comment on agent fees
Fair and negotiable
Was this helpful? Yes
By: Tom
Feb 20, 2017
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Thank you for the feedback! ...
Feb 17,2017
Minithumbup
Lucy Hewlett
By:
Feb 17,2017
0 people found
this helpful
Easy and great service, with immediate response. Very helpful and answered all questions asked. Would highly recommend their service to prospective customers. Look forward to future dealings with Goodfellows....
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Comment on agent fees
Fee's are always bad, however the service provided makes them more acceptable.
Was this helpful? Yes
By: Tom
Feb 20, 2017
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Thanks for the kind feedback! ...
Feb 17,2017
Minithumbup
Lucy Hewlett
Maria Morgan
By:
Feb 17,2017
0 people found
this helpful
A big thank you to Maria and Lucy for their brilliant service, as i first walked in the door they were so helpful, i explained what i was looking for and they booked me a viewing right away and that was all it took, one viewing and i had exactly the flat i wanted, no stress, no hassle, and only one viewing and job done. I didnt have to worry about anything, most of the job was done by maria and lucy, I am very happy with my flat and totally recommend goodfellows to anyone looking to buy or rent...
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Comment on agent fees
Its a good fee, i was happy to pay it because they were very quick to find the place i wanted and showed it to me within a couple of days, so i think the fees are very fair.
Was this helpful? Yes
By: Tom
Feb 20, 2017
View all comments (1)
Thank you, we aim to make the process as stress free as possible for you! ...
Feb 17,2017
Minithumbup
Lucy Hewlett
By:
Feb 17,2017
0 people found
this helpful
Given the task of finding new tenants at short notice they found excellent tenants and delivered on a seamless swap over between tenancy periods....
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Was this helpful? Yes
By: Tom
Feb 20, 2017
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Thank you for the feedback! ...
Feb 06,2017
Minithumbup
Maria Morgan
By:
Feb 06,2017
0 people found
this helpful
Maria has been so helpful throughout the whole process from start to finish and has made what can be a stressful process very easy and straightforward. She has been in contact continually throughout and whenever I have had a query she has responded quickly and efficiently. We have not once felt in the dark or that we weren't sure what was going on. Very happy with the service Maria has provided and it has made the whole process pleasant....
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Comment on agent fees
I thought it was a little expensive to what I have paid previously but it wasn't extortionate and the service was fantastic.
Was this helpful? Yes
By: Tom
Feb 06, 2017
View all comments (1)
Thanks for the great feedback! We're glad our staff could provide such a great service for you ...
Feb 03,2017
Minithumbup
Lucy Hewlett
By:
Feb 03,2017
0 people found
this helpful
I am a new tenant , i am so satisfied with what good fellows have done till now . Specially Lucy Hewlette . She Is a really a hardworker and helped till i got the keys of the apartment i liked ....
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Was this helpful? Yes
By: Tom
Feb 03, 2017
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Thank you for your feedback! ...
Jan 28,2017
Minithumbup
Lucy Hewlett
By:
Jan 28,2017
1 people found
this helpful
Very Helpful from viewing through to administration of the contract. All requested information was always given in a timely manor....
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Comment on agent fees
good
Was this helpful? Yes
By: Tom
Jan 31, 2017
View all comments (1)
Excellent feedback thank you very much ...
Jan 28,2017
Minithumbup
Lucy Hewlett
By:
Jan 28,2017
0 people found
this helpful
Lucy was and continues to be a great help in our move always free to help evenue when she was on leave...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Jan 27,2017
Minithumbup
Lucy Hewlett
By:
Jan 27,2017
0 people found
this helpful
Helpful, proactive and reliable. Makes letting my property much easier and less stressful. This form would be easier to fill in if not so much information was asked for . It's off putting !!...
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Was this helpful? Yes
By: Tom
Jan 31, 2017
View all comments (1)
Thanks for the feedback! We're happy you found your letting less stressful! ...
Jan 27,2017
Minithumbup
Lucy Hewlett
By:
Jan 27,2017
0 people found
this helpful
Its a big thank you too lucy she help me thought a bad time in my life when i was at the end of it She really went out of her way to help me with my flat and she is great She is great at her job and a really assit to goodfelliws so keep the great work up lucy your a really star xxxxx...
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Comment on agent fees
Good very good
Was this helpful? Yes
Areas covered
  • SM3
  • SM2
  • SM1
  • KT17
  • SM7
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
94% customers were satisfied with fees 89% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £50,000
  • Max: £640,000

Letting
  • Min: £0
  • Max: £0

NAEA ARLA TPOS TDS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
39 1 65 1 2 0 7 0 6 0
Stefan Rojas Stefan Rojas
8 reviews

About Stefan No description set View full profile
Sharon Porter Sharon Porter
2 reviews

About Sharon No description set View full profile
Maria Morgan Maria Morgan
49 reviews

About Maria No description set View full profile
Hayley Price Hayley Price
0 reviews

About Hayley No description set View full profile
Mary Macleod Mary Macleod
6 reviews

About Mary No description set View full profile
Lucy Putnam-Smith Lucy Putnam-Smith
0 reviews

About Lucy No description set View full profile
Katie Jenkins Katie Jenkins
2 reviews

About Katie No description set View full profile

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Last updated at 9:43 AM 02/03/2017 by allAgents

Complaints Procedure

Goodfellows is a member of The Property Ombudsman Scheme (TPOS) and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints procedure in place.

The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers' satisfaction at branch level.

STAGE ONE - BRANCH MANAGER

Complaints should, in the first instance, be directed to the Manager of the estate agency branch you have been dealing with. They will endeavour to liaise with you quickly and resolve your complaint immediately, no later than 5 working days from first notification.

STAGE TWO - DIRECTOR

Should the local manager not be able to resolve your complaint to your satisfaction, you can refer the matter to the Sales or Lettings Director at head office who will respond within 7 working days from receipt.

STAGE THREE - MANAGING DIRECTOR

If, after you have dealt with the division director, you remain dissatisfied you may address your concerns, in writing, to the Managing Director. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.

The address to write to is:

Tracey-Anne Green,
c/o Goodfellows Estate Agents Limited,
10, The Axis Centre,
Cleeve Road,
Leatherhead,
SURREY,
KT22 7RD
Or email: tracey-anne.green@goodfellows.co.uk

STAGE FOUR - THE PROPERTY OMBUDSMAN

If you still remain dissatisfied with the outcome of your complaint after dealing with the Directors, and once you have received a Final Viewpoint letter from the Managing Director, you may approach the Property Ombudsman.

Details of how to contact the Property Ombudsman will be contained within the Final Viewpoint letter sent as the final response to your complaint. Information can also be found online atwww.tpos.co.uk.

you must make your complaint to the Property Ombudsman within 6 months of the date of our Final Viewpoint letter.
the Property Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received our Final Viewpoint letter.
the Property Ombudsman recommends paying any outstanding fees on a "without prejudice" basis to avoid late-payment charges and/or further action.
Last updated at 9:43 AM 02/03/2017 by allAgents

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