• Louise Jobson
    Louise Jobson
  • Sarah Pine
    Sarah Pine
  • Lucy Hewlett
    Lucy Hewlett
  • Mandy-Sue Frape
    Mandy-Sue Frape
  • Vince Edwards
    Vince Edwards
  • Tom Newbrook
    Tom Newbrook
Carshalton Beeches is a leafy suburb which has many listed and historic buildings including Honeywood Museum which is next to the two ponds in Carshalton and opposite the Grade II listed All Saints Church. The Sutton Ecology Centre and annual Environmental Fair in Carshalton Park are representative of the variety of things on offer in the local area. Nearby Oaks Park is home to a golf course, indoor climbing wall and is also popular with dog walkers. The local Lavender Fields are popular all y Read full description...ear round and is an amazing sight during the summer before the lavender is harvested. There are the essential shops in Carshalton Beeches itself, a butcher, baker, newsagent, chemist and gift shops; as well as bigger shops in Carshalton High Street with cafes, gift boutiques and supermarkets. The local schools - primary schools, high schools, grammar schools and private schools are highly sought after and cater for all ages. The surrounding area offers a choice of sports centre, including swimming pools at Westcroft Leisure Centre, local football, rugby, cricket and tennis clubs are popular with all ages. Travel links to London can be made via train to London Victoria or St Pancras in just over half an hour, or other London stations via Clapham Junction. Everything is within easy reach road access to city and countryside is easy via the A3, A24, M23 and M25.
Goodfellows

3 Beeches Avenue Carshalton Beeches, Sutton
Greater London
SM5 3LB

020 8773 2424
Apr 28,2017
Minithumbup
Louise Jobson
By:
Apr 28,2017
0 people found
this helpful
Louise was very proactive and efficient in finding me a suitable property. She was helpful, accommodating, and her communication with me during the process was very good....
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Apr 26,2017
Minithumbup
Louise Jobson
By:
Apr 26,2017
0 people found
this helpful
Excellent efficient customer service. They were helpful and gave good advice. Louise was available and answered emails at odd hours. Friendly...
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Comment on agent fees
Good
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By: tracey-anne green
Apr 27, 2017
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thanks for taking the time to review our service ...
Apr 26,2017
Minithumbup
Louise Jobson
By:
Apr 26,2017
0 people found
this helpful
Louise is attentive, polite and answered our questions in very good time. She has been a pleasure to deal with so far....
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Comment on agent fees
As with all rental policies the fee's are ludicrous for printing off a few templated contracts with name changes and checking I am actually who I say am and able to pay my rent. But hey ho.
Was this helpful? Yes
By: tracey-anne green
Apr 27, 2017
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thanks for your review of our service ...
Apr 26,2017
Minithumbup
Louise Jobson
Mandy-Sue Frape
By:
Apr 26,2017
0 people found
this helpful
Louise jobson has been absolutely fantastic she has helped me with anything that I wasn't aware of or if ididn't understand also Louise has been a great keeping me up to date and in order as I'm not the most organised person...
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By: tracey-anne green
Apr 27, 2017
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thanks for your review ...
Apr 26,2017
Minithumbup
Mandy-Sue Frape
Louise Jobson
By:
Apr 26,2017
0 people found
this helpful
From the initial meeting with the effervescent Mandy-Sue, I felt that I was in safe hands. She explained and brought clarity to the situation, and with Louise's businesslike efficient manner, excellent clients were found. The whole process was handled very professionally....
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Comment on agent fees
No previous experience or knowledge, but content with fees.
Was this helpful? Yes
By: tracey-anne green
Apr 27, 2017
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Thank you for your feedback ...
Apr 24,2017
Minithumbup
Sarah Pine
By:
Apr 24,2017
0 people found
this helpful
Sarah was really proactive in helping the conveyance side of things move along and was an absolute superstar in helping negotiate wit the vendor to get our internet connection prepared before we moved. Couldn't thank her enough. Her approach really gave us confidence generally and made things run smoothly....
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Comment on agent fees
No comment on fee
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By: tracey-anne green
Apr 24, 2017
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Thank you for taking the time to review our service. ...
Apr 21,2017
Minithumbup
Tom Newbrook
By:
Apr 21,2017
0 people found
this helpful
Brilliant, proactive service from Tom. Chased up every last detail, like a dog with a bone! Thank you very much!...
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Comment on agent fees
N/a
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By: tracey-anne green
Apr 24, 2017
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Thank you for your feedback. ...
Apr 20,2017
Minithumbup
Louise Jobson
Mandy-Sue Frape
By:
Apr 20,2017
0 people found
this helpful
Great service overall from Louise. We appreciated that she let us take our time at viewings and was very responsive and available to answer queries by phone and email when required. When we attended an appointment late, Louise was unable to see us so we met with Mandy instead who was also very helpful. However, we were told we had to meet with their financial adviser before the referencing could proceed which wasn't true as everything went through before we had the appointment. Additionally, whe...
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By: tracey-anne green
Apr 24, 2017
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Thank you for your kind review and hope that your settling into your new home, in response to the point you have made re meeting the financial advisor we do make it very clear from viewing stage both verbally and in writing that a financial meeting is compulsory prior to the commencement of tenancy, this is to ascertain if there is any form of protection in place in order to meet your financial obligations in the event of sickness. The financial advisor made it very clear that the purpose of the ...
Apr 19,2017
Minithumbup
Louise Jobson
Mandy-Sue Frape
By:
Apr 19,2017
0 people found
this helpful
Very friendly, honest and reliable. They were able to find me a tenant sooner than I had expected. Outstanding service! Happy to recommend to anyone....
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Comment on agent fees
Not too bad
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By: Mia Robinson
Apr 20, 2017
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Thank you for the review ...
Apr 15,2017
Minithumbup
Sarah Pine
Vince Edwards
By:
Apr 15,2017
0 people found
this helpful
From the initial valuation visit from Vince we had complete confidence that we had a great professional team on the job. Sarah picked up the sale and displayed real tenacity and good humour throughout the entire process. Always felt we were in great hands. The support both before and after 'accepted offer' was exceptional and played a vital role in getting to exchange. Highly recommended....
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Comment on agent fees
Fair and respresented good value for the level of support we received.
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By: Mia Robinson
Apr 20, 2017
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Thank you for the great review! ...
Apr 12,2017
Minithumbup
Louise Jobson
Mandy-Sue Frape
By:
Apr 12,2017
0 people found
this helpful
I want to say Thanks to Louise, estate agent from Good fellows. Louise helped us to find the flat according to all ours needs for the best price . She was very professional and polite during our corporations....
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Comment on agent fees
It is ok
Was this helpful? Yes
By: Mia Robinson
Apr 20, 2017
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Thank you for the great review! ...
Apr 11,2017
Minithumbup
Louise Jobson
By:
Apr 11,2017
0 people found
this helpful
She was a very nice and helpful estate agent who knew her job very well. Thank you for all the help....
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Comment on agent fees
Too expensive
Was this helpful? Yes
By: Mia Robinson
Apr 20, 2017
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Thank you for the great review! ...
Apr 11,2017
Minithumbup
Louise Jobson
Mandy-Sue Frape
By:
Apr 11,2017
0 people found
this helpful
Staff were positive and friendly attitude. helpful and responsive to all questions prompt and clear answers-seeking clarification where require....
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Was this helpful? Yes
Apr 10,2017
Minithumbup
Louise Jobson
By:
Apr 10,2017
0 people found
this helpful
Louise Jobson was courteous and helpful and explained procedures and various costs with ease. She was very co-operative when we telephoned and appeared quite competent....
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Comment on agent fees
We pay appropriately for a management service so that we have good tenants; they are looked after suitably and any possible problems are taken care of professionally.
Was this helpful? Yes
Apr 08,2017
Minithumbup
Sarah Pine
By:
Apr 08,2017
0 people found
this helpful
Sarah was amazing loved her bubbly personality which was what I needed entering the world of buying a property Sarah listened to me and found me the perfect property would highly recommend Sarah again a credit to her company...
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Comment on agent fees
What was expected
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By: Mia Robinson
Apr 20, 2017
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Thank you for your kind comments ...
Mar 31,2017
Minithumbup
Louise Jobson
By:
Mar 31,2017
0 people found
this helpful
Louise was outstanding with the process of my move everything went to plan. The hole process went smooth from start to finish....
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Comment on agent fees
All fees were reasonable and affordable.
Was this helpful? Yes
Mar 31,2017
Minithumbup
Louise Jobson
By:
Mar 31,2017
0 people found
this helpful
Louise jobson is super professional and has been a pleasure to deal with. Very helpful from start to finish. Would recommend goodfellows...
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Comment on agent fees
Standard agent fees
Was this helpful? Yes
By: Mia Robinson
Apr 04, 2017
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Thank you for the great feedback ...
Mar 29,2017
Minithumbup
Louise Jobson
By:
Mar 29,2017
0 people found
this helpful
Louise was very helpful and transparent and worked very professionally throughout the entire process. I would definitely use the service again, whether it is to rent or purchase in the future. Many Thanks...
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Comment on agent fees
The fees were reasonable and competitive compared to other agents I spoke to.
Was this helpful? Yes
By: Mia Robinson
Apr 04, 2017
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Thank you for the review ...
Mar 24,2017
Minithumbdown
By:
Mar 24,2017
0 people found
this helpful
Worst moving experience we've ever had. Been told 3 different stories about our Landlord, misled about having a driveway which we cannot use, poor handwriting of our agent led to them getting our move in date wrong (luckily we were able to rectify that though), house was not clean when we moved in...the list goes on......
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Comment on agent fees
In line with other agents.
Was this helpful? Yes
By: Mrs Mandysue Frape
Mar 29, 2017
View all comments (1)
Thank you for your comments, I would like to respond by confirming that you were informed that there was no driveway as there is no dropped curb, the property was domestically cleaned and at no point did we advise that the landlord was happy to professional clean the property, we do take full responsibility for the changes re your moving in date however as you have stated we did manage to meet your required date, we do feel that we offered you the best service, much time was given to ensure that ...
Mar 22,2017
Minithumbup
Mandy-Sue Frape
Louise Jobson
By:
Mar 22,2017
0 people found
this helpful
I found Goodfellows to be very helpful and informative throughout the process of finding a tenant and becoming a first time landlord. Both Mandy and Louise were great and worked hard to find the right tenant which was done in approx 6 weeks from going live to the tenant moving in, as estimated. I am pleased with the service and would recommend Goodfellows....
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Comment on agent fees
Good
Was this helpful? Yes
By: Tom
Mar 28, 2017
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Thanks for the review! ...
Mar 22,2017
Minithumbdown
By:
Mar 22,2017
1 people found
this helpful
Working with goodfellows was mixture of satisfaction and frustration.They treat you well when you call or go to their office but simply ignore written communication. They are very passionate to sell and In order to protect seller's interest sometime they resort to negotiating techniques in which they hit buyer personally e.g asking questions like Do you know more than me in housing industry? Do you know more than Mortgage lender? Why do you think seller will do this for you? Issue tracking...
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Comment on agent fees
We were in buyer's capacity
Was this helpful? Yes
Mar 09,2017
Minithumbup
Louise Jobson
By:
Mar 09,2017
0 people found
this helpful
In finding suitable tenants has been in constant contact for updating me. Always gives prompt response to my enquiry. Doing her best to find suitable tenants. All these and other qualities, I think make her suitable for the job she is in charge....
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Comment on agent fees
good
Attachments
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By: Tom
Mar 10, 2017
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Thank you for the review ...
Mar 08,2017
Minithumbup
Louise Jobson
Sarah Pine
By:
Mar 08,2017
0 people found
this helpful
Louise has been pro-active all the way through - she even came into the office on her day off to speed things along when I was let down by another agent and practically left homeless! Very professional throughout. Sarah has been very quick and efficient providing all the contracts to sign in good time to get me into the flat quickly....
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Comment on agent fees
About what I expected
Was this helpful? Yes
By: Tom
Mar 10, 2017
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Thanks for your review! ...
Mar 08,2017
Minithumbup
Louise Jobson
By:
Mar 08,2017
0 people found
this helpful
I found Louise to be a professional in her field, providing regular feedback and advice on all aspects and stages of the lettings process. All instructions taken on board and followed through. Definitely would recommend this agent....
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Comment on agent fees
Fees very reasonable
Was this helpful? Yes
By: Tom
Mar 10, 2017
View all comments (1)
Thank you, we appreciate this greatly! ...
Mar 06,2017
Minithumbup
Louise Jobson
Sarah Pine
By:
Mar 06,2017
0 people found
this helpful
From viewing the 1 bed flat I rented to the day I moved in, I was kept abreast of all the information I needed. I had a very short window in my time frame and I feel that everything was done to get me in by the date I required. Ive found all my dealings to be very professional and would not hesitate to recommend....
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Comment on agent fees
Having never rented before I was unsure of the costs involved. After contacting multiple agents I think the fees are comparable across the board v
Was this helpful? Yes
By: tom
Mar 10, 2017
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Thanks for the kind review! ...
Mar 02,2017
Minithumbup
Louise Jobson
By:
Mar 02,2017
0 people found
this helpful
The service myself and my partner received from Louise has been excellent. We had multiple showings with different Agents on the same day and Louise was head & shoulders above any other agent we met. She was very helpful from start to finish and I would highly recommend Louise if asked....
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Comment on agent fees
Fee's are high in comparison to other estate agents.
Was this helpful? Yes
By: Mia Robinson
Mar 02, 2017
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Thank you for the great feedback ...
Feb 24,2017
Minithumbup
Louise Jobson
By:
Feb 24,2017
1 people found
this helpful
Professional, helpful and friendly. We would like to thanks Louise for her help throughout the renting process. Superb communions from the beginning of the process to the move in day. She was always happy to help with our queries and we were informed regularly. We found a perfect place....
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Was this helpful? Yes
By: Mia Robinson
Feb 27, 2017
View all comments (1)
We are so glad you found the perfect place, thank you very much for your feedback ...
Feb 24,2017
Minithumbup
Louise Jobson
Mandy-Sue Frape
By:
Feb 24,2017
0 people found
this helpful
Both Louise and Mandy were helpful and friendly. They kept us informed all the way through the process and were always quick to respond to any contact we made....
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Was this helpful? Yes
By: Mia Robinson
Feb 27, 2017
View all comments (1)
Thank you for the feedback we really appreciate it ...
Feb 22,2017
Minithumbup
Louise Jobson
Mandy-Sue Frape
By:
Feb 22,2017
0 people found
this helpful
Great staff --on top of the ball in getting us moved as quickly as possible. Besides a few hick-ups on my part, everything went well. Great reception from start to finish. Quite efficient in getting things done. Keep up the good work ladies....
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Comment on agent fees
All fees are gonna be too much......however needs must.
Was this helpful? Yes
By: Mia Robinson
Feb 27, 2017
View all comments (1)
Thank you for the great feedback ...
Feb 10,2017
Minithumbup
Louise Jobson
Mandy-Sue Frape
By:
Feb 10,2017
0 people found
this helpful
I found the whole experience with Goodfellows very good both Mandy and Louise where very helpful and always professional, I would highly recommend them...
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Comment on agent fees
Good
Was this helpful? Yes
By: Tom
Feb 13, 2017
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Thank you, we're glad we could provide you with such a professional service ...
Areas covered
  • SM5
  • SM6
  • SM2
  • CR0
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
89% customers were satisfied with fees 92% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £24,000
  • Max: £630,000

Letting
  • Min: £0
  • Max: £0

NAEA ARLA TPOS TDS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
50 0 85 5 5 0 4 1 1 2
Louise Jobson Louise Jobson
237 reviews

About Louise No description set View full profile
Sarah Pine Sarah Pine
20 reviews

About Sarah No description set View full profile
Lucy Hewlett Lucy Hewlett
57 reviews

About Lucy No description set View full profile
Mandy-Sue Frape Mandy-Sue Frape
30 reviews

About Mandy-Sue No description set View full profile
Vince Edwards Vince Edwards
6 reviews

About Vince No description set View full profile
Tom Newbrook Tom Newbrook
1 reviews

About Tom No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.
Last updated at 9:43 AM 02/03/2017 by allAgents

Complaints Procedure

Goodfellows is a member of The Property Ombudsman Scheme (TPOS) and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints procedure in place.

The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers' satisfaction at branch level.

STAGE ONE - BRANCH MANAGER

Complaints should, in the first instance, be directed to the Manager of the estate agency branch you have been dealing with. They will endeavour to liaise with you quickly and resolve your complaint immediately, no later than 5 working days from first notification.

STAGE TWO - DIRECTOR

Should the local manager not be able to resolve your complaint to your satisfaction, you can refer the matter to the Sales or Lettings Director at head office who will respond within 7 working days from receipt.

STAGE THREE - MANAGING DIRECTOR

If, after you have dealt with the division director, you remain dissatisfied you may address your concerns, in writing, to the Managing Director. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.

The address to write to is:

Tracey-Anne Green,
c/o Goodfellows Estate Agents Limited,
10, The Axis Centre,
Cleeve Road,
Leatherhead,
SURREY,
KT22 7RD
Or email: tracey-anne.green@goodfellows.co.uk

STAGE FOUR - THE PROPERTY OMBUDSMAN

If you still remain dissatisfied with the outcome of your complaint after dealing with the Directors, and once you have received a Final Viewpoint letter from the Managing Director, you may approach the Property Ombudsman.

Details of how to contact the Property Ombudsman will be contained within the Final Viewpoint letter sent as the final response to your complaint. Information can also be found online atwww.tpos.co.uk.

you must make your complaint to the Property Ombudsman within 6 months of the date of our Final Viewpoint letter.
the Property Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received our Final Viewpoint letter.
the Property Ombudsman recommends paying any outstanding fees on a "without prejudice" basis to avoid late-payment charges and/or further action.
Last updated at 9:43 AM 02/03/2017 by allAgents

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