• Louise Jobson
    Louise Jobson
  • Sarah Pine
    Sarah Pine
  • Lucy Hewlett
    Lucy Hewlett
  • Mandy-Sue Frape
    Mandy-Sue Frape
  • Vince Edwards
    Vince Edwards
  • Tom Newbrook
    Tom Newbrook
  • claim your profile
    Ella Dene
  • claim your profile
    Luke Simpson
Carshalton Beeches is a leafy suburb which has many listed and historic buildings including Honeywood Museum which is next to the two ponds in Carshalton and opposite the Grade II listed All Saints Church. The Sutton Ecology Centre and annual Environmental Fair in Carshalton Park are representative of the variety of things on offer in the local area. Nearby Oaks Park is home to a golf course, indoor climbing wall and is also popular with dog walkers. The local Lavender Fields are popular all y Read full description...ear round and is an amazing sight during the summer before the lavender is harvested. There are the essential shops in Carshalton Beeches itself, a butcher, baker, newsagent, chemist and gift shops; as well as bigger shops in Carshalton High Street with cafes, gift boutiques and supermarkets. The local schools - primary schools, high schools, grammar schools and private schools are highly sought after and cater for all ages. The surrounding area offers a choice of sports centre, including swimming pools at Westcroft Leisure Centre, local football, rugby, cricket and tennis clubs are popular with all ages. Travel links to London can be made via train to London Victoria or St Pancras in just over half an hour, or other London stations via Clapham Junction. Everything is within easy reach road access to city and countryside is easy via the A3, A24, M23 and M25.
Goodfellows

3 Beeches Avenue Carshalton Beeches, Sutton
Greater London
SM5 3LB

020 8773 2424
Sep 20,2017
Minithumbup
Louise Jobson
By: 'S&J Walter'
Sep 20,2017
0 people found
this helpful
Louise has been quick to respond even on her days off and delivered outstanding customer service. She found us new tenants within a matter of days. While I cannot say anything yet about the quality of the tenants at this point, I can say that Louise worked hard for us and has been willing to negotiate swiftly between tenants and landlords and agency. Goodfellow's contractor charges for maintenance work is high. But they are able to get someone dispatched quickly. For other work a second quote c...
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Comment on agent fees
Goodfellows seems to have a few extra fees in their agreement that other agents may not charge but their base rate was very competitive and along with the great customer service we have received so far we are hoping it will be worth the switch in agency in the long run. Our previous agent charged similar fees and did not deliver the quality of tenant nor of management service that we were expecting.
Was this helpful? Yes
Sep 18,2017
Minithumbup
Louise Jobson
By: 'Amanda H'
Sep 18,2017
0 people found
this helpful
After looking for properties for a while, we were lucky enough to have someone as friendly, efficient and professional as Louise. Her communication was always very prompt and she genuinely helped us with everything along the way. Finally we can move into our new home and this entire process was stress fee and ran smoothly due to Louise. Highly recommend Louise and Goodfellows ...
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Was this helpful? Yes
Sep 12,2017
Minithumbup
Louise Jobson
Mandy-Sue Frape
By: 'PT'
Sep 12,2017
0 people found
this helpful
I'm very happy with the professional approach of both Mandy and Louise throughout this rental. I was kept well informed at every step and was well advised during the process. Thank you....
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Comment on agent fees
Fees were reasonable and good value for the level of service provided.
Was this helpful? Yes
Sep 12,2017
Minithumbup
Louise Jobson
Mandy-Sue Frape
By: 'Darshan'
Sep 12,2017
0 people found
this helpful
Excellent service by Goodfellows - Carshalton Beeches Branch. Louise Jobson is a star. Very friendly and professional. Will always use them in future as a tenant or landlord....
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Comment on agent fees
Very standard market fees. We were told in advance for all the fees so, no surprises.
Was this helpful? Yes
Sep 11,2017
Minithumbup
Louise Jobson
Mandy-Sue Frape
By: 'Joan'
Sep 11,2017
0 people found
this helpful
Louise and Mandy Sue were very pleasant, helpful and professional throughout my contact with them. They listened to what I wanted in a tenant for my property, led me through what I needed to do step by step, and helped me to decide how to market my property. They were easily contactable and always responded promptly to my requests or messages. I would highly reccomend the branch and their services....
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Comment on agent fees
The fees were broadly in line with other agencies and I was pleased with the level of service provided for the money.
Was this helpful? Yes
Aug 31,2017
Minithumbup
Louise Jobson
By: 'Sophie & Dan'
Aug 31,2017
0 people found
this helpful
Firstly a huge thankyou to louise for helping us find our first rental property and family home. She was friendly, approachable, proffesional and helpful throughout the whole experience of finding a property! Louise was always at the end of the phone happy to help with any of our questions we had and made the whole experience of finding a property stress free and enjoyable. Thankyou again louise you have been so helpfull...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 30,2017
Minithumbup
Louise Jobson
By: 'Ella'
Aug 30,2017
0 people found
this helpful
Louise and her colleagues have been very efficient and the process has gone very smoothly and quickly. Very helpful and courteous throughout and would recommend if you are looking to rent a property....
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Comment on agent fees
Fair
Was this helpful? Yes
Aug 28,2017
Minithumbup
Louise Jobson
By: 'AIV'
Aug 28,2017
0 people found
this helpful
Me and my partner liked your service. Thank you for make the process easier. it was Really great. Many thanks....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 25,2017
Minithumbup
Louise Jobson
By: 'Anu'
Aug 25,2017
0 people found
this helpful
Loiuse was very helpful during our house hunt, she would always reply to the phone calls and emails ad quickly as possible...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 24,2017
Minithumbup
Louise Jobson
Mandy-Sue Frape
By: 'Jeannie'
Aug 24,2017
0 people found
this helpful
Very happy with the positive and enthusiastic service provided, and good attention to detail in ensuring I was reminded regularly about what I needed to do next....
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Comment on agent fees
Fair in the current market place.
Was this helpful? Yes
Aug 23,2017
Minithumbup
Louise Jobson
By: 'MoveToSutton'
Aug 23,2017
0 people found
this helpful
Very prompt in responding, very courteous. Pleasure working with Louise from the first time we met her at the property. Even on vacation, she answered call and requests and really instrumental in us deciding this rental amongst 5 others we were considering...
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Comment on agent fees
Same as what we have paid earlier.... but definitely an expense that should be lowered as it causes the month of moving to be extremely difficult financially
Was this helpful? Yes
Aug 22,2017
Minithumbup
Louise Jobson
By: 'David'
Aug 22,2017
0 people found
this helpful
Louise has been very helpful during the whole letting process, picking up keys and documents from my house, arrange house viewing and promptly responses to our email queries, we will recommend your services to our friends....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Aug 10,2017
Minithumbup
Louise Jobson
By: 'shiraz'
Aug 10,2017
0 people found
this helpful
louise did the job very nice and made sure everything goes smoothly and updated us with every step of the whole process...
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Was this helpful? Yes
Aug 08,2017
Minithumbup
Louise Jobson
By: 'Jesse'
Aug 08,2017
0 people found
this helpful
Louise was professional and talked me through everything, I inquired about a property that was already taken unfortunately, she came up with the best possible apartment at the first time of trying. Helpful and even offered me a lift to the station. I would recommend her to others....
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Comment on agent fees
Agents Fees are Excellent compared to other companies.
Was this helpful? Yes
Aug 04,2017
Minithumbup
Louise Jobson
Ella Dene
By: 'Rosemarie'
Aug 04,2017
0 people found
this helpful
The customer service Louise provided was excellent. She is professional, courteous and efficient in handing the queries and paperwork associated with the letting process. I highly recommend her. Louise is ably supported by Ella who showed the property during a follow up visit....
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Was this helpful? Yes
Aug 01,2017
Minithumbup
Louise Jobson
By: 'Tina & Alex'
Aug 01,2017
0 people found
this helpful
Louise has been amazing from the start of our letting process right up to the end when we had the offer accepted. She kept my partner and I up updated every step of the time and that was very much appreciated as it made us more involved and aware of the process. Great customer service!!...
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Comment on agent fees
Agent's fees are high. Its more than half the monthly rent!
Was this helpful? Yes
Jul 31,2017
Minithumbup
Louise Jobson
By: 'Gareth P'
Jul 31,2017
0 people found
this helpful
Louise has been extraordinarily polite and informative throughout the process. There has been a consistently high level of communication to ensure the move went smoothly....
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Comment on agent fees
Fees were well within the range expected for the area
Was this helpful? Yes
Jul 17,2017
Minithumbup
Louise Jobson
By: 'Sebastiano'
Jul 17,2017
0 people found
this helpful
Thank you so much for how you helped me find a home. Very serious and professional at work. Thanks very much...
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Comment on agent fees
Good
Was this helpful? Yes
Jul 13,2017
Minithumbup
Louise Jobson
By: 'Mark Rakestraw'
Jul 13,2017
0 people found
this helpful
Good support from Louise throughout the re-letting process. Quite a bit of duplication of paperwork, most of which you had on file as we are existing customers, further complicated by the fact we are currently resident overseas....
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Comment on agent fees
Reasonable for the area.
Was this helpful? Yes
Jul 11,2017
Minithumbup
Louise Jobson
By: 'Wasa'
Jul 11,2017
0 people found
this helpful
Louise has been very helpful which has been very helpful. Only point is i had to come back again to present my ID and POA as when i came it was not taken first time. but generally good experience. was up to date where things are and happy to recommend....
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Comment on agent fees
Fees are quite high comparing to other agents i felt.
Was this helpful? Yes
Jul 11,2017
Minithumbup
Louise Jobson
Ella Dene
By: 'Graham'
Jul 11,2017
0 people found
this helpful
We have appreciated the effort that Louise has gone to in order to facilitate the rental of our new flat. Ella was smooth and effective when it came to the document check in branch....
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Comment on agent fees
The fees are high but standard for the area
Was this helpful? Yes
Jul 11,2017
Minithumbup
Louise Jobson
Lucy Hewlett
By: 'Marlena'
Jul 11,2017
0 people found
this helpful
Louise have been very helpfull in the whole process of moving in to the new property. We have exchange many emails, messages and telephone conversation, unfortunately we haven't met in person , but I am sure we can catch up :) as she seems like a nice person. Whole process have been dealt in professional and quick ( which is really helpful) way. I would definitely recommend using the service from goodefllows agency....
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Comment on agent fees
I think nobody likes to pay any fees :) but I think this is something that you cannot avoid. I would prefer they were slightly lower, so I could spend the money on other new things which got to be bought when moving into hej new place.
Was this helpful? Yes
Jul 08,2017
Minithumbup
Louise Jobson
By: 'PABA'
Jul 08,2017
0 people found
this helpful
We are first time landlords. Louise was extremely helpful at the start of our letting process - particularly when we needed guidance, and has been prompt and efficient throughout....
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Comment on agent fees
The fees are acceptable.
Was this helpful? Yes
Jun 30,2017
Minithumbup
Louise Jobson
By: 'Ranjan'
Jun 30,2017
0 people found
this helpful
Very helpful from the beginning. Made sure we got all our documents delivered on time to give us best chance of getting the property we wanted. Main thing, she was very friendly and didn't push us. Highly recommend...
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Jun 26,2017
Minithumbup
Louise Jobson
By: 'Alex Walmsley'
Jun 26,2017
0 people found
this helpful
From start to end, everything was handled really efficiently and quickly. Louise especially was really good at making things happen quickly like calling the landlord and getting confirmation within about 10 minutes of me making the offer. I like the use of DocuSign to save me needing to come out to the branch too much. From comparison to other viewings, I could tell that the standards expected by the agent of the rental property is high, which is of course really important. I'm thinking of sma...
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Comment on agent fees
I don't have much to compare too, but it's seems okay and around the amount I'd expect.
Was this helpful? Yes
Jun 22,2017
Minithumbup
Louise Jobson
By: 'Awa Dabo'
Jun 22,2017
0 people found
this helpful
Very good service from Louise. Responsive, reliable and informative. Look forward to continued support for the duration of the tenancy agreement....
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Comment on agent fees
Good
Was this helpful? Yes
Jun 11,2017
Minithumbup
Louise Jobson
Mandy-Sue Frape
By: 'MDo'
Jun 11,2017
0 people found
this helpful
Great service from the team at Carshalton Beeches Very efficient and quick to respond, would definitely recommend if you are looking to let your property.....
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Comment on agent fees
Good
Was this helpful? Yes
Jun 09,2017
Minithumbup
Louise Jobson
Mandy-Sue Frape
By: 'David'
Jun 09,2017
0 people found
this helpful
In my search for a property to let, I came across Louise as the agent I was dealing with directly. From our first conversation, Louise understood what type and style of property I was after. The first property I viewed was exactly what I was looking for, so much so I made an offer for the property on the spot. Given there was a slight issue on referencing, Louise persisted with negotiations with the landlord as she understood the situation with my reference. Although I ended up securing another ...
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Comment on agent fees
Reasonable compared to others
Was this helpful? Yes
Jun 09,2017
Minithumbup
Louise Jobson
By: 'Leanne'
Jun 09,2017
0 people found
this helpful
Louise has been absolutely fantastic in helping us secure our new home. From the initial enquiry we were in viewing the house within a matter of hours, had completed all reference checks and completed contracts within 3 days. From viewing the house on Monday we are moving in 5 days later. Louise made the process seem seamless although it was a really stressful for us! She was patient with all my questions and well versed on the process enabling me to keep (relatively) calm through it all. This m...
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Comment on agent fees
Goodfellows agency fees are slightly higher than those of its competitors I had dealt with during my search but it's clear that you get what you pay for. The service was prompt, clear and concise. Well worth it.
Was this helpful? Yes
Jun 08,2017
Minithumbup
Louise Jobson
By: 'Peterson Vincent'
Jun 08,2017
0 people found
this helpful
Louise Jobson is nice, warm, professional and very friendly. She took her time to explain all the details about the property I rented. She also offered me all the necessary assistance that was required....
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Comment on agent fees
Good
Was this helpful? Yes
Areas covered
  • SM5
  • SM6
  • SM2
  • CR0
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
89% customers were satisfied with fees 86% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £24,000
  • Max: £630,000

Letting
  • Min: £0
  • Max: £0

NAEA ARLA TPOS TDS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
61 0 113 6 5 0 4 1 1 2
Louise Jobson Louise Jobson
276 reviews

About Louise No description set View full profile
Sarah Pine Sarah Pine
20 reviews

About Sarah No description set View full profile
Lucy Hewlett Lucy Hewlett
61 reviews

About Lucy No description set View full profile
Mandy-Sue Frape Mandy-Sue Frape
36 reviews

About Mandy-Sue No description set View full profile
Vince Edwards Vince Edwards
6 reviews

About Vince No description set View full profile
Tom Newbrook Tom Newbrook
1 reviews

About Tom No description set View full profile
Ella Dene Ella Dene
2 reviews

About Ella No description set View full profile
Luke Simpson Luke Simpson
Weekend Negotiator
0 reviews

About Luke No description set View full profile

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Last updated at 9:43 AM 02/03/2017 by allAgents

Complaints Procedure

Goodfellows is a member of The Property Ombudsman Scheme (TPOS) and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints procedure in place.

The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers' satisfaction at branch level.

STAGE ONE - BRANCH MANAGER

Complaints should, in the first instance, be directed to the Manager of the estate agency branch you have been dealing with. They will endeavour to liaise with you quickly and resolve your complaint immediately, no later than 5 working days from first notification.

STAGE TWO - DIRECTOR

Should the local manager not be able to resolve your complaint to your satisfaction, you can refer the matter to the Sales or Lettings Director at head office who will respond within 7 working days from receipt.

STAGE THREE - MANAGING DIRECTOR

If, after you have dealt with the division director, you remain dissatisfied you may address your concerns, in writing, to the Managing Director. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.

The address to write to is:

Tracey-Anne Green,
c/o Goodfellows Estate Agents Limited,
10, The Axis Centre,
Cleeve Road,
Leatherhead,
SURREY,
KT22 7RD
Or email: tracey-anne.green@goodfellows.co.uk

STAGE FOUR - THE PROPERTY OMBUDSMAN

If you still remain dissatisfied with the outcome of your complaint after dealing with the Directors, and once you have received a Final Viewpoint letter from the Managing Director, you may approach the Property Ombudsman.

Details of how to contact the Property Ombudsman will be contained within the Final Viewpoint letter sent as the final response to your complaint. Information can also be found online atwww.tpos.co.uk.

you must make your complaint to the Property Ombudsman within 6 months of the date of our Final Viewpoint letter.
the Property Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received our Final Viewpoint letter.
the Property Ombudsman recommends paying any outstanding fees on a "without prejudice" basis to avoid late-payment charges and/or further action.
Last updated at 9:43 AM 02/03/2017 by allAgents

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