• Louise Jobson
    Louise Jobson
  • Sarah Pine
    Sarah Pine
  • Lucy Hewlett
    Lucy Hewlett
  • Mandy-Sue Frape
    Mandy-Sue Frape
  • Vince Edwards
    Vince Edwards
  • Tom Newbrook
    Tom Newbrook
  • claim your profile
    Ella Dene
  • claim your profile
    Luke Simpson
Carshalton Beeches is a leafy suburb which has many listed and historic buildings including Honeywood Museum which is next to the two ponds in Carshalton and opposite the Grade II listed All Saints Church. The Sutton Ecology Centre and annual Environmental Fair in Carshalton Park are representative of the variety of things on offer in the local area. Nearby Oaks Park is home to a golf course, indoor climbing wall and is also popular with dog walkers. The local Lavender Fields are popular all y Read full description...ear round and is an amazing sight during the summer before the lavender is harvested. There are the essential shops in Carshalton Beeches itself, a butcher, baker, newsagent, chemist and gift shops; as well as bigger shops in Carshalton High Street with cafes, gift boutiques and supermarkets. The local schools - primary schools, high schools, grammar schools and private schools are highly sought after and cater for all ages. The surrounding area offers a choice of sports centre, including swimming pools at Westcroft Leisure Centre, local football, rugby, cricket and tennis clubs are popular with all ages. Travel links to London can be made via train to London Victoria or St Pancras in just over half an hour, or other London stations via Clapham Junction. Everything is within easy reach road access to city and countryside is easy via the A3, A24, M23 and M25.
Goodfellows

3 Beeches Avenue Carshalton Beeches, Sutton
Greater London
SM5 3LB

020 8773 2424
Jun 22,2017
Minithumbup
Louise Jobson
By:
Jun 22,2017
0 people found
this helpful
Very good service from Louise. Responsive, reliable and informative. Look forward to continued support for the duration of the tenancy agreement....
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Comment on agent fees
Good
Was this helpful? Yes
Jun 11,2017
Minithumbup
Louise Jobson
Mandy-Sue Frape
By:
Jun 11,2017
0 people found
this helpful
Great service from the team at Carshalton Beeches Very efficient and quick to respond, would definitely recommend if you are looking to let your property.....
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Comment on agent fees
Good
Was this helpful? Yes
Jun 09,2017
Minithumbup
Louise Jobson
Mandy-Sue Frape
By:
Jun 09,2017
0 people found
this helpful
In my search for a property to let, I came across Louise as the agent I was dealing with directly. From our first conversation, Louise understood what type and style of property I was after. The first property I viewed was exactly what I was looking for, so much so I made an offer for the property on the spot. Given there was a slight issue on referencing, Louise persisted with negotiations with the landlord as she understood the situation with my reference. Although I ended up securing another ...
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Comment on agent fees
Reasonable compared to others
Was this helpful? Yes
Jun 09,2017
Minithumbup
Louise Jobson
By:
Jun 09,2017
0 people found
this helpful
Louise has been absolutely fantastic in helping us secure our new home. From the initial enquiry we were in viewing the house within a matter of hours, had completed all reference checks and completed contracts within 3 days. From viewing the house on Monday we are moving in 5 days later. Louise made the process seem seamless although it was a really stressful for us! She was patient with all my questions and well versed on the process enabling me to keep (relatively) calm through it all. This m...
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Comment on agent fees
Goodfellows agency fees are slightly higher than those of its competitors I had dealt with during my search but it's clear that you get what you pay for. The service was prompt, clear and concise. Well worth it.
Was this helpful? Yes
Jun 08,2017
Minithumbup
Louise Jobson
By:
Jun 08,2017
0 people found
this helpful
Louise Jobson is nice, warm, professional and very friendly. She took her time to explain all the details about the property I rented. She also offered me all the necessary assistance that was required....
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Comment on agent fees
Good
Was this helpful? Yes
Jun 01,2017
Minithumbup
Louise Jobson
By:
Jun 01,2017
0 people found
this helpful
Louise has been brilliant throughout the whole process of renting our new home. Always at the end of a phone line or email she's always kept us up to date with how things were going. She was also really accommodating when we wanted to view the house for a second time even after we'd put an offer to the landlord. Compared to the agents we've been used to in inner London over the past 10 years, the service from Louise and Goodfellows has been fantastic and we've felt really looked after throughout...
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Comment on agent fees
Good
Was this helpful? Yes
May 30,2017
Minithumbdown
Louise Jobson
By:
May 30,2017
0 people found
this helpful
Initial viewings were friendly, professional and helpful. Subsequent interactions following an offer were not to hoped standard. There were numerous errors in documentation, though none were material. I assume that the staff member was under time pressures. Also, too many email reminders, text messages etc. Not enough time taken to explain certain things. Overall impression was quite pushy....
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Was this helpful? Yes
By: Mrs Mandysue Frape
May 31, 2017
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Thank you for your review and I hope that you have begun to settle, in response to your comments I would like to apologies for the amendments to the contract, regrettably the Landlords inclusions came at a later date hence the re-issue, as the contracts were sent via DocuSign there is an automated reminder set so naturally it will keep sending requests for signature until complete. We are extremely busy however this should not impact on our service that we pride ourselves on, again I would like ...
May 25,2017
Minithumbup
Louise Jobson
By:
May 25,2017
0 people found
this helpful
Pleasant and helpful. Louise made sure I was kept updated with information at every stage of the process. She coordinated well with the landlord and me in streamlining the references process and key handover....
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Was this helpful? Yes
May 24,2017
Minithumbup
Louise Jobson
By:
May 24,2017
0 people found
this helpful
Louse is very efficient and polite. I am very pleased with her service. The best experience I have had so far from a letting agency....
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Comment on agent fees
Yes I will, very happy with the customer service.
Was this helpful? Yes
May 22,2017
Minithumbup
Louise Jobson
By:
May 22,2017
0 people found
this helpful
Louise has been fantastic in terms of communication and keeping us to date with regards to finding tenants for our new bought flat. She has been very helpful and responded to every occasion promptly and helped us to compelete the paperwork and ensure the tenants moved in smoothly. Great job Louise. Thank you....
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Was this helpful? Yes
May 19,2017
Minithumbup
Louise Jobson
By:
May 19,2017
0 people found
this helpful
Louise has a very professional approach to her work; assisting and answering emails/questions even during her well-deserved time off. She has helped a lot in making sure our referencing process goes smooth and is successful at the end. I would certainly recommend her and Goodfellows to anyone looking to rent a property!...
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Was this helpful? Yes
May 17,2017
Minithumbup
Louise Jobson
By:
May 17,2017
0 people found
this helpful
Prompt, positive and organised, it was a good experience and my partner and I are very happy, thanks to Louise and the team at Goodfellows....
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Comment on agent fees
Good
Was this helpful? Yes
May 11,2017
Minithumbup
Louise Jobson
By:
May 11,2017
0 people found
this helpful
Louise was very helpful throughout the whole process, there were a few problems but Louise managed to sort them out quickly. She kept in touch regularly & kept us up to date every step of the way...
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Comment on agent fees
Good
Was this helpful? Yes
By: Mia
May 15, 2017
View all comments (1)
Thank you very much for the review ...
May 02,2017
Minithumbup
Louise Jobson
By:
May 02,2017
0 people found
this helpful
Louise was helpful and easy to contact. She made the process fast, straight-forward and easy to follow. I would use Goodfellows again....
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Comment on agent fees
The fees are reasonable I comparison to some other agents
Was this helpful? Yes
By: tracey-anne green
May 04, 2017
View all comments (1)
Thank you for taking the time to review our service ...
Apr 28,2017
Minithumbup
Louise Jobson
By:
Apr 28,2017
0 people found
this helpful
Louise was very proactive and efficient in finding me a suitable property. She was helpful, accommodating, and her communication with me during the process was very good....
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Was this helpful? Yes
By: Mia
May 15, 2017
View all comments (1)
Thank you very much for the review ...
Apr 28,2017
Minithumbup
Lucy Hewlett
By:
Apr 28,2017
0 people found
this helpful
Lucy is extremely organised, she always replies to my emails very quickly. She goes above and beyond on her helpfulness and the tenants always seem to get along with her too which is a huge bonus. I would recommend her to anyone who needs to let their property...
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Comment on agent fees
Good
Was this helpful? Yes
By: tracey-anne green
May 04, 2017
View all comments (1)
Thank you for your kind review. ...
Apr 26,2017
Minithumbup
Louise Jobson
By:
Apr 26,2017
0 people found
this helpful
Excellent efficient customer service. They were helpful and gave good advice. Louise was available and answered emails at odd hours. Friendly...
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Comment on agent fees
Good
Was this helpful? Yes
By: tracey-anne green
Apr 27, 2017
View all comments (1)
thanks for taking the time to review our service ...
Apr 26,2017
Minithumbup
Louise Jobson
By:
Apr 26,2017
0 people found
this helpful
Louise is attentive, polite and answered our questions in very good time. She has been a pleasure to deal with so far....
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Comment on agent fees
As with all rental policies the fee's are ludicrous for printing off a few templated contracts with name changes and checking I am actually who I say am and able to pay my rent. But hey ho.
Was this helpful? Yes
By: tracey-anne green
Apr 27, 2017
View all comments (1)
thanks for your review of our service ...
Apr 26,2017
Minithumbup
Louise Jobson
Mandy-Sue Frape
By:
Apr 26,2017
0 people found
this helpful
Louise jobson has been absolutely fantastic she has helped me with anything that I wasn't aware of or if ididn't understand also Louise has been a great keeping me up to date and in order as I'm not the most organised person...
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Was this helpful? Yes
By: tracey-anne green
Apr 27, 2017
View all comments (1)
thanks for your review ...
Apr 26,2017
Minithumbup
Mandy-Sue Frape
Louise Jobson
By:
Apr 26,2017
0 people found
this helpful
From the initial meeting with the effervescent Mandy-Sue, I felt that I was in safe hands. She explained and brought clarity to the situation, and with Louise's businesslike efficient manner, excellent clients were found. The whole process was handled very professionally....
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Comment on agent fees
No previous experience or knowledge, but content with fees.
Was this helpful? Yes
By: tracey-anne green
Apr 27, 2017
View all comments (1)
Thank you for your feedback ...
Apr 24,2017
Minithumbup
Sarah Pine
By:
Apr 24,2017
0 people found
this helpful
Sarah was really proactive in helping the conveyance side of things move along and was an absolute superstar in helping negotiate wit the vendor to get our internet connection prepared before we moved. Couldn't thank her enough. Her approach really gave us confidence generally and made things run smoothly....
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Comment on agent fees
No comment on fee
Was this helpful? Yes
By: tracey-anne green
Apr 24, 2017
View all comments (1)
Thank you for taking the time to review our service. ...
Apr 21,2017
Minithumbup
Tom Newbrook
By:
Apr 21,2017
0 people found
this helpful
Brilliant, proactive service from Tom. Chased up every last detail, like a dog with a bone! Thank you very much!...
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Comment on agent fees
N/a
Was this helpful? Yes
By: tracey-anne green
Apr 24, 2017
View all comments (2)
Thank you for your feedback. ...
Apr 20,2017
Minithumbup
Louise Jobson
Mandy-Sue Frape
By:
Apr 20,2017
0 people found
this helpful
Great service overall from Louise. We appreciated that she let us take our time at viewings and was very responsive and available to answer queries by phone and email when required. When we attended an appointment late, Louise was unable to see us so we met with Mandy instead who was also very helpful. However, we were told we had to meet with their financial adviser before the referencing could proceed which wasn't true as everything went through before we had the appointment. Additionally, whe...
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Was this helpful? Yes
By: tracey-anne green
Apr 24, 2017
View all comments (1)
Thank you for your kind review and hope that your settling into your new home, in response to the point you have made re meeting the financial advisor we do make it very clear from viewing stage both verbally and in writing that a financial meeting is compulsory prior to the commencement of tenancy, this is to ascertain if there is any form of protection in place in order to meet your financial obligations in the event of sickness. The financial advisor made it very clear that the purpose of the ...
Apr 19,2017
Minithumbup
Louise Jobson
Mandy-Sue Frape
By:
Apr 19,2017
0 people found
this helpful
Very friendly, honest and reliable. They were able to find me a tenant sooner than I had expected. Outstanding service! Happy to recommend to anyone....
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Comment on agent fees
Not too bad
Was this helpful? Yes
By: Mia Robinson
Apr 20, 2017
View all comments (1)
Thank you for the review ...
Apr 15,2017
Minithumbup
Sarah Pine
Vince Edwards
By:
Apr 15,2017
0 people found
this helpful
From the initial valuation visit from Vince we had complete confidence that we had a great professional team on the job. Sarah picked up the sale and displayed real tenacity and good humour throughout the entire process. Always felt we were in great hands. The support both before and after 'accepted offer' was exceptional and played a vital role in getting to exchange. Highly recommended....
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Comment on agent fees
Fair and respresented good value for the level of support we received.
Was this helpful? Yes
By: Mia Robinson
Apr 20, 2017
View all comments (1)
Thank you for the great review! ...
Apr 12,2017
Minithumbup
Louise Jobson
Mandy-Sue Frape
By:
Apr 12,2017
0 people found
this helpful
I want to say Thanks to Louise, estate agent from Good fellows. Louise helped us to find the flat according to all ours needs for the best price . She was very professional and polite during our corporations....
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Comment on agent fees
It is ok
Was this helpful? Yes
By: Mia Robinson
Apr 20, 2017
View all comments (1)
Thank you for the great review! ...
Apr 11,2017
Minithumbup
Louise Jobson
By:
Apr 11,2017
0 people found
this helpful
She was a very nice and helpful estate agent who knew her job very well. Thank you for all the help....
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Comment on agent fees
Too expensive
Was this helpful? Yes
By: Mia Robinson
Apr 20, 2017
View all comments (1)
Thank you for the great review! ...
Apr 11,2017
Minithumbup
Louise Jobson
Mandy-Sue Frape
By:
Apr 11,2017
0 people found
this helpful
Staff were positive and friendly attitude. helpful and responsive to all questions prompt and clear answers-seeking clarification where require....
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Was this helpful? Yes
Apr 10,2017
Minithumbup
Louise Jobson
By:
Apr 10,2017
0 people found
this helpful
Louise Jobson was courteous and helpful and explained procedures and various costs with ease. She was very co-operative when we telephoned and appeared quite competent....
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Comment on agent fees
We pay appropriately for a management service so that we have good tenants; they are looked after suitably and any possible problems are taken care of professionally.
Was this helpful? Yes
Apr 08,2017
Minithumbup
Sarah Pine
By:
Apr 08,2017
0 people found
this helpful
Sarah was amazing loved her bubbly personality which was what I needed entering the world of buying a property Sarah listened to me and found me the perfect property would highly recommend Sarah again a credit to her company...
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Comment on agent fees
What was expected
Was this helpful? Yes
By: Mia Robinson
Apr 20, 2017
View all comments (1)
Thank you for your kind comments ...
Areas covered
  • SM5
  • SM6
  • SM2
  • CR0
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
89% customers were satisfied with fees 86% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £24,000
  • Max: £630,000

Letting
  • Min: £0
  • Max: £0

NAEA ARLA TPOS TDS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
54 0 95 6 5 0 4 1 1 2
Louise Jobson Louise Jobson
251 reviews

About Louise No description set View full profile
Sarah Pine Sarah Pine
20 reviews

About Sarah No description set View full profile
Lucy Hewlett Lucy Hewlett
60 reviews

About Lucy No description set View full profile
Mandy-Sue Frape Mandy-Sue Frape
32 reviews

About Mandy-Sue No description set View full profile
Vince Edwards Vince Edwards
6 reviews

About Vince No description set View full profile
Tom Newbrook Tom Newbrook
1 reviews

About Tom No description set View full profile
Ella Dene Ella Dene
0 reviews

About Ella No description set View full profile
Luke Simpson - upload your photo Luke Simpson
Weekend Negotiator
0 reviews

About Luke No description set View full profile

Job vacancies

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Fees

No fees set.
Last updated at 9:43 AM 02/03/2017 by allAgents

Complaints Procedure

Goodfellows is a member of The Property Ombudsman Scheme (TPOS) and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints procedure in place.

The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers' satisfaction at branch level.

STAGE ONE - BRANCH MANAGER

Complaints should, in the first instance, be directed to the Manager of the estate agency branch you have been dealing with. They will endeavour to liaise with you quickly and resolve your complaint immediately, no later than 5 working days from first notification.

STAGE TWO - DIRECTOR

Should the local manager not be able to resolve your complaint to your satisfaction, you can refer the matter to the Sales or Lettings Director at head office who will respond within 7 working days from receipt.

STAGE THREE - MANAGING DIRECTOR

If, after you have dealt with the division director, you remain dissatisfied you may address your concerns, in writing, to the Managing Director. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.

The address to write to is:

Tracey-Anne Green,
c/o Goodfellows Estate Agents Limited,
10, The Axis Centre,
Cleeve Road,
Leatherhead,
SURREY,
KT22 7RD
Or email: tracey-anne.green@goodfellows.co.uk

STAGE FOUR - THE PROPERTY OMBUDSMAN

If you still remain dissatisfied with the outcome of your complaint after dealing with the Directors, and once you have received a Final Viewpoint letter from the Managing Director, you may approach the Property Ombudsman.

Details of how to contact the Property Ombudsman will be contained within the Final Viewpoint letter sent as the final response to your complaint. Information can also be found online atwww.tpos.co.uk.

you must make your complaint to the Property Ombudsman within 6 months of the date of our Final Viewpoint letter.
the Property Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received our Final Viewpoint letter.
the Property Ombudsman recommends paying any outstanding fees on a "without prejudice" basis to avoid late-payment charges and/or further action.
Last updated at 9:43 AM 02/03/2017 by allAgents

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