• Louise Jobson
    Louise Jobson
  • Sarah Pine
    Sarah Pine
  • Mandy-Sue Frape
    Mandy-Sue Frape
  • Vince Edwards
    Vince Edwards
  • Tom Newbrook
    Tom Newbrook
Carshalton Beeches is a leafy suburb which has many listed and historic buildings including Honeywood Museum which is next to the two ponds in Carshalton and opposite the Grade II listed All Saints Church. The Sutton Ecology Centre and annual Environmental Fair in Carshalton Park are representative of the variety of things on offer in the local area. Nearby Oaks Park is home to a golf course, indoor climbing wall and is also popular with dog walkers. The local Lavender Fields are popular all y Read full description...ear round and is an amazing sight during the summer before the lavender is harvested. There are the essential shops in Carshalton Beeches itself, a butcher, baker, newsagent, chemist and gift shops; as well as bigger shops in Carshalton High Street with cafes, gift boutiques and supermarkets. The local schools - primary schools, high schools, grammar schools and private schools are highly sought after and cater for all ages. The surrounding area offers a choice of sports centre, including swimming pools at Westcroft Leisure Centre, local football, rugby, cricket and tennis clubs are popular with all ages. Travel links to London can be made via train to London Victoria or St Pancras in just over half an hour, or other London stations via Clapham Junction. Everything is within easy reach road access to city and countryside is easy via the A3, A24, M23 and M25.
Goodfellows

3 Beeches Avenue Carshalton Beeches, Sutton
Greater London
SM5 3LB

020 8773 2424

Mar 22,2017
Minithumbup
By:
Mar 22,2017
Featured Review
0 people found
this helpful
I found Goodfellows to be very helpful and informative throughout the process of finding a tenant and becoming a first time landlord. Both Mandy and Louise were great and worked hard to find the right tenant which was done in approx 6 weeks from going live to the tenant moving in, as estimated. I am pleased with the service and would recommend Goodfellows....
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Comment on agent fees
Good
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Mar 08,2017
Minithumbup
By:
Mar 08,2017
Featured Review
0 people found
this helpful
Louise has been pro-active all the way through - she even came into the office on her day off to speed things along when I was let down by another agent and practically left homeless! Very professional throughout. Sarah has been very quick and efficient providing all the contracts to sign in good time to get me into the flat quickly....
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Comment on agent fees
About what I expected
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By: Tom
Mar 10, 2017
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Thanks for your review! ...
Mar 08,2017
Minithumbup
By:
Mar 08,2017
Featured Review
0 people found
this helpful
I found Louise to be a professional in her field, providing regular feedback and advice on all aspects and stages of the lettings process. All instructions taken on board and followed through. Definitely would recommend this agent....
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Comment on agent fees
Fees very reasonable
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By: Tom
Mar 10, 2017
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Thank you, we appreciate this greatly! ...
Mar 06,2017
Minithumbup
By:
Mar 06,2017
Featured Review
0 people found
this helpful
From viewing the 1 bed flat I rented to the day I moved in, I was kept abreast of all the information I needed. I had a very short window in my time frame and I feel that everything was done to get me in by the date I required. Ive found all my dealings to be very professional and would not hesitate to recommend....
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Comment on agent fees
Having never rented before I was unsure of the costs involved. After contacting multiple agents I think the fees are comparable across the board v
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By: tom
Mar 10, 2017
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Thanks for the kind review! ...
Mar 02,2017
Minithumbup
By:
Mar 02,2017
Featured Review
0 people found
this helpful
The service myself and my partner received from Louise has been excellent. We had multiple showings with different Agents on the same day and Louise was head & shoulders above any other agent we met. She was very helpful from start to finish and I would highly recommend Louise if asked....
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Comment on agent fees
Fee's are high in comparison to other estate agents.
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By: Mia Robinson
Mar 02, 2017
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Mar 09,2017
Minithumbup
By:
Mar 09,2017
0 people found
this helpful
In finding suitable tenants has been in constant contact for updating me. Always gives prompt response to my enquiry. Doing her best to find suitable tenants. All these and other qualities, I think make her suitable for the job she is in charge....
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Comment on agent fees
good
Attachments
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By: Tom
Mar 10, 2017
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Feb 24,2017
Minithumbup
By:
Feb 24,2017
1 people found
this helpful
Professional, helpful and friendly. We would like to thanks Louise for her help throughout the renting process. Superb communions from the beginning of the process to the move in day. She was always happy to help with our queries and we were informed regularly. We found a perfect place....
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By: Mia Robinson
Feb 27, 2017
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We are so glad you found the perfect place, thank you very much for your feedback ...
Feb 24,2017
Minithumbup
By:
Feb 24,2017
0 people found
this helpful
Both Louise and Mandy were helpful and friendly. They kept us informed all the way through the process and were always quick to respond to any contact we made....
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By: Mia Robinson
Feb 27, 2017
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Thank you for the feedback we really appreciate it ...
Feb 22,2017
Minithumbup
By:
Feb 22,2017
0 people found
this helpful
Great staff --on top of the ball in getting us moved as quickly as possible. Besides a few hick-ups on my part, everything went well. Great reception from start to finish. Quite efficient in getting things done. Keep up the good work ladies....
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Comment on agent fees
All fees are gonna be too much......however needs must.
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By: Mia Robinson
Feb 27, 2017
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Thank you for the great feedback ...
Feb 10,2017
Minithumbup
By:
Feb 10,2017
0 people found
this helpful
I found the whole experience with Goodfellows very good both Mandy and Louise where very helpful and always professional, I would highly recommend them...
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Comment on agent fees
Good
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By: Tom
Feb 13, 2017
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Thank you, we're glad we could provide you with such a professional service ...
Feb 03,2017
Minithumbup
By:
Feb 03,2017
0 people found
this helpful
I found Louise to be extremely helpful during the whole process of finding a suitable tenant for my property. I would not hesitate in recommending Louise in the future....
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Comment on agent fees
Good
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By: Mia Robinson
Feb 03, 2017
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Thank you for the great feedback ...
Jan 20,2017
Minithumbup
By:
Jan 20,2017
0 people found
this helpful
This is my second tenancy with Goodfellows and I find the service exceptionally professional. Louise kept me informed throughout the whole process. All the staff are cheerful when calling the office and always ready to help. I could not recommend them enough....
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By: Tom
Jan 20, 2017
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Thank you for your comment! ...
Jan 16,2017
Minithumbdown
By:
Jan 16,2017
0 people found
this helpful
Louise was very helpful and efficient throughout the whole process. She was very friendly but professional, and ensured we got the property we wanted without any hassle. We would highly recommend Goodfellows and Louise....
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By: Mia Robinson
Jan 17, 2017
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We appreciate the feedback, thank you very much ...
Jan 12,2017
Minithumbup
By:
Jan 12,2017
0 people found
this helpful
Louise has been very friendly, helpful and approachable throughout the whole process. She has been able to deal with any questions/queries we have had straight away. Thank you...
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By: Mia Robinson
Jan 17, 2017
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Thank you for the great feedback ...
Jan 10,2017
Minithumbup
By:
Jan 10,2017
0 people found
this helpful
Louise was really helpful, helped me find a property really quickly and everything was sorted super efficiently. Couldnt have asked for a better service....
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Comment on agent fees
standard fees
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By: Mia Robinson
Jan 12, 2017
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Thaank you for the great feedback ...
Dec 16,2016
Minithumbup
By:
Dec 16,2016
0 people found
this helpful
From the start, Louise worked promptly in securing a tenant for the property. Louise is a true professional, polite and it's been a pleasure working toward a successful outcome....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Dec 14,2016
Minithumbup
By:
Dec 14,2016
0 people found
this helpful
Louise has been brilliant through the let of our new property. Very happy with communication through out and her assistance when we have needed it, All round great service thank you...
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Comment on agent fees
Fee slightly higher than some agents we have seen or delt with previously.
Was this helpful? Yes
By: Mia Robinson
Jan 09, 2017
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Thank you very much for the great feedback ...
Dec 14,2016
Minithumbup
By:
Dec 14,2016
0 people found
this helpful
Amazing customer service, absolutely helpful. We needed to move within short time and this was made possible with great assistance and efforts of Louise and Lucy. I would certainly recommend again....
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Comment on agent fees
Good
Was this helpful? Yes
By: Mia Robinson
Dec 14, 2016
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Thank you for the great feedback ...
Dec 14,2016
Minithumbup
By:
Dec 14,2016
0 people found
this helpful
We have just let a property through Louise at Goodfellows and we have been so pleased with how helpful Louise and her co workers have been. I would totally recommend Louise and her team....
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Dec 13,2016
Minithumbup
By:
Dec 13,2016
0 people found
this helpful
Both Mandy and Louise have been excellent throughout the process of letting out our flat. They are reliable, on the ball and have continuously kept us informed of developments. We have been very pleased with their service....
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Comment on agent fees
Their fees were competitive and fair.
Was this helpful? Yes
By: Mia Robinson
Dec 14, 2016
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Thank you for the feedback ...
Dec 08,2016
Minithumbup
By:
Dec 08,2016
0 people found
this helpful
Louise and Mandy-Sue were very proactive, friendly and very helpful in letting our property. They kept us very well informed at all stags of the process....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 08,2016
Minithumbup
By:
Dec 08,2016
0 people found
this helpful
An uncomplicated, fast and efficient service. Louise seemed invested in everything going smoothly, and from start to finish the whole deal was hassle free....
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Comment on agent fees
Fees seemed reasonable, I've encountered much higher elsewhere.
Was this helpful? Yes
Dec 07,2016
Minithumbup
By:
Dec 07,2016
0 people found
this helpful
We let our flat through Goodfellows and Mandy-sue and Louise worked hard to find us suitable tenants. They were both extremely friendly, direct and helpful. We found them to be easily contactable and they kept us informed of progress throughout the process. They are easy to work with and professional in their manner. Most helpful....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 02,2016
Minithumbup
By:
Dec 02,2016
0 people found
this helpful
We needed to rent a property for c 6-8 months whilst our house is completely refurbished. Louise Jobson greeted us and conducted our viewing. We were highly impressed with her, she was most pleasant, well experienced, gave sound advice and above all professional. She handled negotiations with the landlord slickly and in good time....
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Comment on agent fees
Acceptable
Was this helpful? Yes
Nov 30,2016
Minithumbup
By:
Nov 30,2016
0 people found
this helpful
We rented our current property with the help of Louise, and found her to be well-informed, professional and friendly. She was easily contactable, even on her day off, and made the whole process as stress-free as possible by constantly keeping us informed of any progress....
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Nov 25,2016
Minithumbup
By:
Nov 25,2016
0 people found
this helpful
Louise made a very stressful and difficult move that much easier for my children and I. I am very grateful for the personal service and her patience!...
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Comment on agent fees
In principle, I think paying agents fees is wrong.
Was this helpful? Yes
Nov 15,2016
Minithumbup
By:
Nov 15,2016
0 people found
this helpful
Louise handled the search for new tenants briskly and professionally. Her evident experience was much appreciated and she answered all my worries and questions with confidence....
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By: Mia
Nov 17, 2016
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Thank you for the great feedback ...
Nov 15,2016
Minithumbup
By:
Nov 15,2016
0 people found
this helpful
Despite application and referencing complications Louise and Mandy were lovely and professional. They endevoured to be helpful and made the whole process much easier....
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Comment on agent fees
£500 admin and referencing fee. Very high.
Was this helpful? Yes
By: Mia
Nov 17, 2016
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Thank you for the feedback ...
Nov 09,2016
Minithumbup
By:
Nov 09,2016
0 people found
this helpful
The letting process was handled in an efficient and professional way by the agent. The advice that I received about the listing price and the desired condition of the property was realistic and well-timed. Thank you....
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Comment on agent fees
OK
Was this helpful? Yes
By: Mia
Nov 09, 2016
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Thank you for the feedback ...
Nov 01,2016
Minithumbup
By:
Nov 01,2016
0 people found
this helpful
I want to thanks to Louise Jobson and the Sutton team, she has done a great job, and now we are moving to our the new home....
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Comment on agent fees
Good
Was this helpful? Yes
By: Mia
Nov 01, 2016
View all comments (1)
Thank you for the great feedback and enjoy your new home! ...
Oct 19,2016
Minithumbup
By:
Oct 19,2016
0 people found
this helpful
I had a great experience it was my first time becoming a landlord and they have been very helpful in guiding me through the process. I couldn't have asked for a better service, Mandy was great at giving her time to me to explain everything clearly. Louise was great also with the communication between me and the tenants. Thank you...
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Comment on agent fees
Market rate
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By: Mia Robinson
Oct 19, 2016
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Thank you for the great feedback ...
Oct 12,2016
Minithumbup
By:
Oct 12,2016
0 people found
this helpful
We have just recently sold our property with Goodfellows. We found them very professional but with a very approachable manner. Vince Edwards the branch manager was amazing, he supported us right from the beginning, we found him, honest, very ethical and willing to be on hand even on his days off! The team were also fantastic to work and Sarah was very reassuring. Would not hesitate to sale / buy through this agent. We genuinely thank them for the smooth transition....
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Comment on agent fees
Good,
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By: Mia
Oct 12, 2016
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Thank you very much for taking the time to leave us great feedback, we are glad you had a smooth transition ...
Oct 12,2016
Minithumbup
By:
Oct 12,2016
0 people found
this helpful
Excellent service. Louise was very efficient, very kind. I can only recommend her and Goodfellows. What a difference between them and other letting agencies! Well done and thank you....
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Comment on agent fees
ok
Was this helpful? Yes
By: Mia
Oct 14, 2016
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Thank you for the great feedback ...
Oct 12,2016
Minithumbup
By:
Oct 12,2016
0 people found
this helpful
Louise is very organised, efficient and reassuring through out the whole process. She is always available for my questions and made sure everything required were done properly. My flat was rented out very quickly....
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Comment on agent fees
reasonable fees
Was this helpful? Yes
By: Mia Robinson
Oct 19, 2016
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Thank you for the feedback ...
Oct 11,2016
Minithumbup
By:
Oct 11,2016
0 people found
this helpful
I went to view a property with Louise, felt very comfortable she came on time and was professional. Happy with the house I made an offer straight away and everything happened very fast and was very simple compared to previous experiences with etate agencies. Overall very happy with service and would absolutely recommend....
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Comment on agent fees
Fees I believe are reasonable
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By: Mia
Oct 12, 2016
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Areas covered
  • SM5
  • SM6
  • SM2
  • CR0
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
91% customers were satisfied with fees 92% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £335,000
  • Max: £472,000

Letting
  • Min: £0
  • Max: £0

NAEA ARLA TPOS TDS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
46 0 75 4 4 0 1 0 1 2
Louise Jobson Louise Jobson
222 reviews

About Louise No description set View full profile
Sarah Pine Sarah Pine
17 reviews

About Sarah No description set View full profile
Mandy-Sue Frape Mandy-Sue Frape
24 reviews

About Mandy-Sue No description set View full profile
Vince Edwards Vince Edwards
5 reviews

About Vince No description set View full profile
Tom Newbrook Tom Newbrook
0 reviews

About Tom No description set View full profile

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Fees

No fees set.
Last updated at 9:43 AM 02/03/2017 by allAgents

Complaints Procedure

Goodfellows is a member of The Property Ombudsman Scheme (TPOS) and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints procedure in place.

The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers' satisfaction at branch level.

STAGE ONE - BRANCH MANAGER

Complaints should, in the first instance, be directed to the Manager of the estate agency branch you have been dealing with. They will endeavour to liaise with you quickly and resolve your complaint immediately, no later than 5 working days from first notification.

STAGE TWO - DIRECTOR

Should the local manager not be able to resolve your complaint to your satisfaction, you can refer the matter to the Sales or Lettings Director at head office who will respond within 7 working days from receipt.

STAGE THREE - MANAGING DIRECTOR

If, after you have dealt with the division director, you remain dissatisfied you may address your concerns, in writing, to the Managing Director. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.

The address to write to is:

Tracey-Anne Green,
c/o Goodfellows Estate Agents Limited,
10, The Axis Centre,
Cleeve Road,
Leatherhead,
SURREY,
KT22 7RD
Or email: tracey-anne.green@goodfellows.co.uk

STAGE FOUR - THE PROPERTY OMBUDSMAN

If you still remain dissatisfied with the outcome of your complaint after dealing with the Directors, and once you have received a Final Viewpoint letter from the Managing Director, you may approach the Property Ombudsman.

Details of how to contact the Property Ombudsman will be contained within the Final Viewpoint letter sent as the final response to your complaint. Information can also be found online atwww.tpos.co.uk.

you must make your complaint to the Property Ombudsman within 6 months of the date of our Final Viewpoint letter.
the Property Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received our Final Viewpoint letter.
the Property Ombudsman recommends paying any outstanding fees on a "without prejudice" basis to avoid late-payment charges and/or further action.
Last updated at 9:43 AM 02/03/2017 by allAgents

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