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    Chris Hipkiss
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    Carla
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    Carla Smart
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Goodchilds Estate Agents

4 Victoria Road, Tamworth
Staffordshire
B79 7HL

01827 54156

Sep 05,2015
Minithumbdown
By:
Sep 05,2015
3 people found
this helpful
I rented my property out through Goodchilds for 2 years (fully managed) and after they did the 1st 3 month inspection they never bothered going around to check on the property for the next 21 months, we had to call an emergency viewing as the tenants had stopped paying rent and funny enough GOODCHILDS refused to honour the rent guarantee in full, the property was TRASHED, GOODCHILDS never turned up with the promise contractors and refused to pay the bond and only approach the office through a so...
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What agent could do to change your mind?
They charged me for doing nothing
Comment on agent fees
They charged me for doing nothing
Was this helpful? Yes
Jul 06,2015
Minithumbdown
By:
Jul 06,2015
1 people found
this helpful
* Carla goes out of her way to avoid telephone calls, never returns messages and couldn't manage her way out of a paper bag. You need to visit the office to get them to do anything. Payments are always late for no obvious reason. I am currently trying to switch to a more professional company and they are making life particularly difficult. My advice, avoid like the plague....
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What agent could do to change your mind?
Never ever use them, they lie, they even put a drug dealer in one of my properties.
Was this helpful? Yes
Jun 30,2015
Minithumbdown
By:
Jun 30,2015
3 people found
this helpful
I arranged a viewing with Carla,it was on behalf of my sister who is moving from Essex on the day of the viewing I was let in by the vendor as Carla had yet to arrive on completion of my viewing Carla arrived with a couple who were viewing first complaint I wasn't told I would be viewing with other people,I asked Carla if the asking price was correct,she it was I said I wanted it on my sisters behalf,I asked what was the next move,her reply was I will need your sisters solicitors name,I will be ...
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What agent could do to change your mind?
I have read all of the reviews and noted was the recommendations were,as things clearly have not improved it pointless in advising anything cause Goodchilds don't appear to have taken any steps to even begin to address the problem.
Was this helpful? Yes
Mar 09,2015
Minithumbdown
By:
Mar 09,2015
5 people found
this helpful
Well what can I say I am disgusted by the lack of professionalism and service that the Tamworth branch provide you call and get through to Atherstone to be told no one in Tamworth is answering the phones! Is the branch closed? I have been advised by another agent that I am selling my property through that it looks like the tenant has moved out when I questioned this I was told yes the keys had been returned by they wasn't sure and they would come back to me this was almost a week ago. How har...
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Dec 22,2014
Minithumbdown
By:
Dec 22,2014
3 people found
this helpful
Left property over a month ago. Rang Goodchilds over 6 times requesting a date in which we get our deposit back. Each time advised they would call us back. Each time no call back was received. Extremely poor communication and very expensive for the service they offer. Poor!...
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Nov 05,2014
Minithumbdown
By:
Nov 05,2014
4 people found
this helpful
As a landlord I wish I had read this site. What didn't they do: - return phonecalls - pass on maintenance issues to be resolved - inspect the property - put photos of the property on when instructed to sell. They claimed they couldn't contact the tenant. The tenant confirmed this was not the case. - respond to my formal complaint as per their internal complaints procedure What did they do: - lie to the tenant about our intentions to fix the boiler - send round a plumber that gave...
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What agent could do to change your mind?
- don\'t lie to landlord and tenants - fulfill duties as a letting agency - return phonecalls - abide by own internal complaints procedure
Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 100% accuracy of agent's valuations
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Chris Hipkiss - upload your photo Chris Hipkiss
2 reviews

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Carla  - upload your photo Carla
2 reviews

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Carla Smart - upload your photo Carla Smart
1 reviews

About Carla No description set View full profile

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