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    Vicky Shelley
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    Jason Shelley
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    Sam Jones
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    Jake Box
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Goodchilds Estate Agents

28 Bore Street, Lichfield
Staffordshire
WS13 6LL

01543 251310
Website not available

Properties for Sale
Properties to Rent

“ Unsatisfied Customer service... ”

Apr 20,2018
Minithumbdown
Vicky Shelley
By: 'Nigel'
Apr 20,2018
0 people found
this helpful
Having read previous reviews I am amazed this estate agent even has star reviews. I have dealt with goodchilds estate agents in lichfield recently and I am appalled at the behaviour from the staff and the rudeness. They don't return any emails I have ...
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“ Get ready for a fight to get your money back... ”

Apr 20,2018
Minithumbdown
Vicky Shelley
By: 'Mike'
Apr 20,2018
0 people found
this helpful
I'm writing this review on the day I finally received my £900 deposit back - after having ended my tenancy on January 3rd and gone through a dispute process to do so. After I moved out, communications from Goodchilds basically ground to a halt (they ...
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Mar 31,2015
Minithumbdown
Vicky Shelley
By: 'UNHAPPY'
Mar 31,2015
4 people found
this helpful
Terrible customer service, will use any excuse to withhold your deposit. Even trying to charge you for the electricity they use whilst showing new tenants around after final meter readings have been took. Vicky's answer - its your responsibility for the electric till your tenancy ...
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What agent could do to change your mind?
REPLY TO MY EMAILS \!!!!
Attached Files
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By: Jake Box
Apr 21, 2015
View all comments (2)
We has agents will never be able to please both the landlord and the tenant where there is a dispute between parties, if a tenant decides to move out of a property early and it is the middle of winter we will expect them to leave a boiler switched on and therefore they will need to pay the bills till the end date of the tenancy agreement that they signed. Also in this instance the tenants had damaged the property and the landlord asked for compensation, this was sent to an appropriate arbitratio ...
May 21,2014
Minithumbup
By: 'Rachel'
May 21,2014
2 people found
this helpful
We have used Goodchilds for a little over 3 years to rent out our property in Lichfield. We have had very minor issues (around slow communication at times) but in general, the leggings team have been fantastic. Any issue with tenants or the property were dealt ...
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Was this helpful? Yes
Apr 29,2014
Minithumbdown
By: 'Angry Tenant'
Apr 29,2014
4 people found
this helpful
All front windows, upstairs and downstairs, seals failed and not all the windows have severe condensation running down inside them as well as being steamed up. Shelley refused to have them fixed saying they were ok. Garage door will not lock and no key provided. ...
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What agent could do to change your mind?
Shelley refuses to maintain the premises.
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Jan 17,2014
Minithumbdown
Vicky Shelley
Jason Shelley
By: 'Sad to be a customer'
Jan 17,2014
7 people found
this helpful
Utterly incompetent. Numerous complaints have been raised since renting from the Lichfield office, many still outstanding. Customer service is appalling. Emails never acknowledged, phone calls never returned, staff conveniently unavailable when calling to chase up a problem. Some of the Contractors they use are inexperienced &...
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What agent could do to change your mind?
Return phone calls promptly, acknowledge emails and deal with paying customers the way they would want to be dealt with.
Attached Files
Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
0% customers were satisfied with fees 100% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0



Review statistics

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Vicky Shelley - upload your photo Vicky Shelley
4 reviews

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Jason Shelley - upload your photo Jason Shelley
1 reviews

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Sam Jones - upload your photo Sam Jones
0 reviews

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Jake Box - no image available Jake Box
lettings
0 reviews

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Fees

No fees set.

Complaints Procedure

No procedure available.

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