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    Vicky Shelley
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    Jake Box
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Goodchilds Estate Agents

28 Bore Street, Lichfield
Staffordshire
WS13 6LL

01543 251310

Mar 31,2015
Minithumbdown
By:
Mar 31,2015
3 people found
this helpful
Terrible customer service, will use any excuse to withhold your deposit. Even trying to charge you for the electricity they use whilst showing new tenants around after final meter readings have been took. Vicky's answer - its your responsibility for the electric till your tenancy is up. INVENT REASONS TO KEEP YOUR DEPOSIT MONEY She is absolutely awful, no respect for tenants who pay there rent on time DO NOT RENT FROM GOODCHILDS OR TERRY FISHER!!!...
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What agent could do to change your mind?
REPLY TO MY EMAILS \!!!!
Was this helpful? Yes
By: Jake Box
Apr 21, 2015
View all comments (2)
We has agents will never be able to please both the landlord and the tenant where there is a dispute between parties, if a tenant decides to move out of a property early and it is the middle of winter we will expect them to leave a boiler switched on and therefore they will need to pay the bills till the end date of the tenancy agreement that they signed. Also in this instance the tenants had damaged the property and the landlord asked for compensation, this was sent to an appropriate arbitratio....
May 21,2014
Minithumbup
By:
May 21,2014
2 people found
this helpful
We have used Goodchilds for a little over 3 years to rent out our property in Lichfield. We have had very minor issues (around slow communication at times) but in general, the leggings team have been fantastic. Any issue with tenants or the property were dealt with effectively and quickly. We lost one tenant (non paying) after their 6 month contract and Good holds found a tenant the next day. Very pleased with their service....
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Apr 29,2014
Minithumbdown
By:
Apr 29,2014
4 people found
this helpful
All front windows, upstairs and downstairs, seals failed and not all the windows have severe condensation running down inside them as well as being steamed up. Shelley refused to have them fixed saying they were ok. Garage door will not lock and no key provided. Shelley will not provide a key or fix the door. The garage has an internal door that leads directly to the house. So anybody could easily break it. I had to fix 2 large bolts to secure the door. House absolutely filthy and smell terrib...
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What agent could do to change your mind?
Shelley refuses to maintain the premises.
Was this helpful? Yes
Jan 17,2014
Minithumbdown
By:
Jan 17,2014
5 people found
this helpful
Utterly incompetent. Numerous complaints have been raised since renting from the Lichfield office, many still outstanding. Customer service is appalling. Emails never acknowledged, phone calls never returned, staff conveniently unavailable when calling to chase up a problem. Some of the Contractors they use are inexperienced & sloppy workers unfortunately. Never want to take responsibility for their actions. One member of staff contradicts the other! However they are Very good at talk...
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What agent could do to change your mind?
Return phone calls promptly, acknowledge emails and deal with paying customers the way they would want to be dealt with.
Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting No data



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Vicky Shelley - upload your photo Vicky Shelley
2 reviews

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Jason Shelley - upload your photo Jason Shelley
1 reviews

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Sam Jones - upload your photo Sam Jones
0 reviews

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Jake Box - no image available Jake Box
lettings
0 reviews

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