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    Gareth Lodge
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    Zara Fort
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    Katherine
Our Lettings branch situated just off Dale Street is conveniently located, our professional and friendly lettings team will assist with enquiries you may have.
Golding Estates

Exchange Street East City, Liverpool
Merseyside
L2 3PF

0151 228 7777
Jul 14,2017
Minithumbdown
Sandie Culvin
By: 'One of many'
Jul 14,2017
0 people found
this helpful
Sandie Culvin should never be aloud to speak with customers. She has really poor people skills. It took 11 months to repair a cold water tap. After that she tried to scam me of the deposit. Thanks DPS for being fair. I m sure that Golding Letting is ok but they should be more careful when hiring staff who shouldn't be around people. I have so many bad memories from the do cold collaboration with her. Really slow to solve problems. And a scsmer...
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Was this helpful? Yes
By: Katherine Nelson
Jul 14, 2017
View all comments (1)
We are sorry that you have experienced difficulties during your time with Golding, if you could forward the details relating to your issues to directors@goldingestates.co.uk we will review your comments. Kind Regards Golding Estates. ...
Jun 13,2017
Minithumbdown
By: 'StressedStudent'
Jun 13,2017
0 people found
this helpful
I have had the epitome of a nightmare dealing with Golding in my final year of university. Not only was the building not fit for purpose the management team have no sense of humanity and empathizing with what tenants go through in terms of nightmare tenants and also shoddy accommodation. On top of this they are the worst at communication within themselves and as a result, cannot effectively communicate with tenants about the status of maintenance issues or general housekeeping. For instance, a...
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Comment on agent fees
The agent's fee's I have no idea what they are charging for since their incompetency gave me a room that was not checked, not cleaned and with no mirror at all. When asked about the mirror I was told my room is not supposed to come with one when other tenants all have at least one mirror in their rooms.
Was this helpful? Yes
May 24,2017
Minithumbup
Katherine
By: 'Katherine'
May 24,2017
1 people found
this helpful
Katherine has helped me to solve the problem of the deposit, while the other colleagues did not answer me. However she put special interest in solving all my problems even contacted the DPS to get my deposit back. In addition after all this she always showed interest in if they had returned the money and what was the process in which it was. Definitely an agent of 100....
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Comment on agent fees
they did not charge me anything for solving the deposit problem.
Was this helpful? Yes
Apr 29,2017
Minithumbup
Zara Fort
By: 'Loved lanzarote'
Apr 29,2017
1 people found
this helpful
Amazing service and my student accommodation is fantastic the CEO Brian was really supportive of my financial situation. Their asssitant Andrew price was amazing and reallly a nice guy...
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Comment on agent fees
Low cost given the support given
Was this helpful? Yes
Nov 23,2016
Minithumbdown
Zara Fort
By: 'Ozzy'
Nov 23,2016
2 people found
this helpful
Very poor and disrespectful management I booked a couple of viewings at their office in City Centre. Everything was OK until I got to the place for the viewing. As I arrived there was a group of people who wanted to move in for the next year. When I wanted to join this group of people, she said there's a mistake so I have to call the office again although I showed her the confirmation email on my phone. She asked me to wait outside and call the office. I had to speak two of her colleagues to ...
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Was this helpful? Yes
Nov 21,2016
Minithumbdown
By: 'Em'
Nov 21,2016
2 people found
this helpful
Paid my admission fee, waited to sign my contract no one got back to me contacted the office multiple of times was told contracts are not ready. Called after a month to be told my room was given to someone else luckily I signed up first for the room so it was given back to me. Meant to move in into my accommodation on the 1/09/16 and was told 2 days before moving in that Golding is not responsible for the accommodation anymore and that the accommodation wouldn't be ready until 2 weeks later. Tot...
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Comment on agent fees
Bad
Was this helpful? Yes
Oct 26,2016
Minithumbup
By: 'LillyL13'
Oct 26,2016
1 people found
this helpful
I have to congratulate Golding on a professional yet friendly service, they found me a lovely property to rent to suit my needs. They sorted out all the issues that needed attention swiftly without any hassle. I am extremely satisfied with the service I have received and would have no hesitation in recommending them to others, which indeed I have already....
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Comment on agent fees
No problems with regulation fees, good value for the service.
Was this helpful? Yes
Oct 17,2016
Minithumbup
By: 'Michael L'
Oct 17,2016
1 people found
this helpful
Having moved into one of Golding's properties within the last year, I have found them to be very cooperative and always willing to go the extra mile for me as a tenant. They have always been both quick and efficient in dealing with any issues i have had, whilst the emergency phone operated by their maintenance department means they are contactable 24 hours a day - something I can not say for my previous letting agent!...
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Was this helpful? Yes
Oct 17,2016
Minithumbup
By: 'Malcolm'
Oct 17,2016
1 people found
this helpful
I have always found Golding Estates to be very professional and the maintenance department to be very efficient using the very best tradesmen available. The maintenance department are always polite and understanding....
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Comment on agent fees
Very Fair
Was this helpful? Yes
Oct 07,2016
Minithumbup
By: 'Andy and Tara'
Oct 07,2016
2 people found
this helpful
Me and my partner recently moved into a 3 bedroom flat which was handled by Goldings. The flat was shabby and needed a lot of work doing, although we were interested because it was cheap and the location was great. When we moved in, we drew up a massive list of a lot of work that needed doing on the property and Golding's were absolutely fantastic in arranging contractors to fix all issues as soon as possible. A lot of money was spent and they were always thinking of our needs and checking to m...
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Comment on agent fees
There are and were no agent fees
Was this helpful? Yes
Oct 07,2016
Minithumbup
Zara Fort
By: 'Richard'
Oct 07,2016
1 people found
this helpful
I would just like to compliment Goldings maintenance on a recent repair that had to be made to a broken door handle to my room. The service was amazingly good, I had to ring the emergency number at 1am as I couldn't get out. The person was incredibly helpful and patient while talking me through how to get the door open. The very next morning the handle was repaired. Couldnt recommend the service and staff member Zara enough for sorting this out for me....
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Comment on agent fees
Good
Was this helpful? Yes
Oct 05,2016
Minithumbup
By: 'Lynda'
Oct 05,2016
1 people found
this helpful
I have been renting a 2 bed flat through Goldings for the last 2 years. This Company adheres to very high standards. The property has been tastefully renovated, keeping some of the original features and is in situated in a quiet area. The office staff, both admin and maintenance, are polite, helpful and efficient The maintenance team and contractors work to a high standard and are polite and friendly. The block cleaning is done to a high standard also. I would not consider renting from a...
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Comment on agent fees
Good
Was this helpful? Yes
Sep 30,2016
Minithumbdown
Gareth Lodge
By: 'Mark'
Sep 30,2016
2 people found
this helpful
Shocking. Lied to us about fees and always rushing to get you out of the way. No help at all....
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By: Gareth Lodge
Oct 01, 2016
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Reading this comment is hard, I am the first to help a client in or outside office. our agency fees are standard across the board unless the fees have been reduced on a property which we always inform the client and is marketed as so. I am happy to show this to you. I aim to give a top level service am I am sorry if you felt this was not so. ...
Sep 27,2016
Minithumbdown
By: 'Donttrustem'
Sep 27,2016
2 people found
this helpful
I have a tenant who won't pay the rent and lies non-stop: the latest being that the toilet was fixed by Dyno Rod, but they have no record of the job! Anyway, I asked goldings to give me a valuation, but the tenant gave them £200 to start a tenancy, but all I wanted was a valuation. Now the tenant won't pay the rent because Goldings won't give her money back. It's probably a lie, but why would they take the money in the first place. I intend to sue the tenant, and maybe goldings too as they...
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Was this helpful? Yes
Sep 08,2016
Minithumbdown
Mark
By: 'Dr. Saed'
Sep 08,2016
3 people found
this helpful
I have been dealing with estate agents for a number of years on an almost annual based. Goldings have been by far the worst that I have encountered. They maintained a friendly approach but blatantly lied about the moving date. An agreement was in place for 1st September however as I called less than 2 weeks before that I was assured by Mark that everything was going to go ahead as planned. This was a blatant lie. I eventfully got an email saying that a new company has taken over and that they ar...
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Was this helpful? Yes
Feb 03,2015
Minithumbup
By: 'Aoife Murnaghan'
Feb 03,2015
1 people found
this helpful
Great personal and happy service, checks went through very quickly with no issues, as an Irish girl new to the city I was very satisfied with the personal service received...
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Was this helpful? Yes
Sep 26,2014
Minithumbdown
Gareth Lodge
By: 'Mr Gary Dully'
Sep 26,2014
4 people found
this helpful
Firstly, I wouldn't normally write a review about letting agents, I would simply take away my business, but in this companies case, they need taking to task and probably punishing by the authorities. To date, they have tried to damage my reputation as a landlord, they have published incorrect photographs on advertisements, they have produced tenancy agreements that flout consumer protection legislation, they have tried to charge for services that should be free to my tenants, they have let my p...
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What agent could do to change your mind?
Simply offer a professional service and avoid doing spiteful things such as this advert
Attached Files
Comment on agent fees
I\'m not a lover of fees, but every business is entitled to earn money to make a living. In this companies case, I cant complain about them, they are what they are just fees. But I\'m not complaining about them, I\'m complaining about the spiteful little staff who think they are above the laws that protect consumers and businesses that they currently deal with. My advice to anybody who deals with this company is,,, just watch out, take proper legal advice and don\'t believe a word they tell you!
Attachments
Was this helpful? Yes
By: Marcella Rick
Mar 13, 2016
View all comments (1)
Hi, I'm writing an article about holdings and its poor treatment of tennants and landlords, is there any way I could speak to you at all? ...
Oct 28,2013
Minithumbup
Gareth Lodge
By: 'Alan Neuf-De-Pape'
Oct 28,2013
1 people found
this helpful
Fantastic service, apartment let in a week. Good management fees and willing to go that extra mile. Always answers my telephone calls first time. Put forward three professional tenants....
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Oct 17,2013
Minithumbdown
By: 'Alan Pricef'
Oct 17,2013
2 people found
this helpful
Service was faultless, after using various franchised letting agencies I found this high end service much more suited. Plus the fees were reasonable and the personal service was perfect...
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Oct 17,2013
Minithumbup
By: 'Jeremy Cohen'
Oct 17,2013
2 people found
this helpful
I have been extremely impressed with the professionalism and dedication of Golding since they became my property managers this year. Not only are they extremely knowledgeable about the property market but their level of personal service has been fantastic. As I am not local, having the confidence that someone is diligently looking after your properties is essential. The staff are very proactive and supportive, all the way up to the MD of the company, who has personally taken time out to help...
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Was this helpful? Yes
Oct 08,2013
Minithumbup
By: 'Paul jones'
Oct 08,2013
1 people found
this helpful
Great service, great fees and prompt attention on maintenance issues. Would recommend, very happy so far with the support I have been given...
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Was this helpful? Yes
Areas covered
  • L1
  • L6
  • L8
  • L17
  • L2
  • L7
  • L11
  • L3
  • L12
  • L4
  • L13
  • L5
  • L15
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
75% customers were satisfied with fees 79% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0

ARLA RICS NLA DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
4 2 8 4 0 0 0 0 0 3
Gareth Lodge - upload your photo Gareth Lodge
3 reviews

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Sandie Culvin - upload your photo Sandie Culvin
1 reviews

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Mark  - upload your photo Mark
1 reviews

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Zara Fort - upload your photo Zara Fort
3 reviews

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Katherine  - upload your photo Katherine
1 reviews

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Job vacancies

Please see a list of jobs available

Fees

£125.00
Last updated at 1:12 PM 25/11/2016 by kelly

Complaints Procedure

Any complaints to be sent to directors@goldingestates.co.uk and a response will be made within 14 days.
Last updated at 1:12 PM 25/11/2016 by kelly

Awards won by Golding Estates, Liverpool L2 3PF

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