In March 2014 I instructed Goadsby to market the sale of my flat as I thought the company to be professional and reputable. However, it is clear from the following issues I experienced this was not the case.
On 19 March I completed and scanned marketing documents to Mr Ward. On 2 April I received an email attaching somebody else's property sale particulars for my signature and return. I contacted the branch and received an apology but was then sent a validation certificate for my signature a...
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What agent could do to change your mind?
Original letter of complaint dismissed by Director of Goadsby. Complaint should have been investigated through the correct channels instead of a reply being sent to us within 30 mins denying any bad service or unprofessional behavour. Also included in the reply was a reminder that if the agreed commission was not paid by the deadline date interest would be then be charged on a daily basis.
Comment on agent fees
Fees did not reflect the standard of customer service received.
- Block Management
- Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees
% accuracy of agent's valuations
Price range of properties reviewed
- Min: £174,000
- Max: £174,000
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Awards won by Goadsby, Bournemouth BH8 9QS