What agent could do to change your mind?

If they were running late in viewing, they should have phoned to tell me so. or asked to reschedule. When I phoned them asking where the agent was while i was waiting for him to show up, the office staff should have advised me correctly instead of making me wait. Lee should have known who he showed which property instead of chasing me for feedback when he did not even show me the house. He should have been respectful and apologetic when i asked him to let me know if he was running late for viewing next time. Ben shoudl have followied up on my email and contacted me with an explanation. Ben should have assured me that Lee will be spoken to about his rude behaviour. They should not claim good service when they surely do not provide it, nor care about their customers.

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