• Jack Carroll
    Jack Carroll
  • Matthew Marchant
    Matthew Marchant
  • Reena Cotsford-Dolden
    Reena Cotsford-Dolden
  • Jamina Shah
    Jamina Shah
  • James Webster
    James Webster
When two friends, James Gibbs and Paul Gillespie opened the doors of their first estate agency in Ruislip in 1991, they shared a vision of becoming the finest property service company in the area. Little did they know that their enthusiasm and commitment to service would create a company that would set the standard for the industry to follow. Gibbs Gillespie is a dynamic, multi office team with a hard earned reputation for achieving the highest price in the marketplace. But we’ve never re Read full description...sted on our laurels and continue to introduce new ideas and innovative practices. Innovations such as Be First, our buyer and tenant personalised matching system; Just Listed, a high quality, colour, property magazine produced monthly; and professional photography, floorplans and video tours, have all been adopted by many others in an endeavour to emulate the success of Gibbs Gillespie. Gibbs Gillespie aims to be the very best of the best. We strive to shine in every area of our business, continually reinventing ourselves as we find better ways to achieve our clients' goals. We are a learning organisation. We regularly review our structure, systems and processes, asking ourselves: How can we improve our service to our clients?
Gibbs Gillespie

Chapel Lane Chambers, 1 Chapel Lane Pinner
Greater London
HA5 1AA

020 8866 7866

Aug 01,2016
Minithumbup
By:
Aug 01,2016
Featured Review
0 people found
this helpful
We had the opportunity of having Nikki and Shavonne as our property managers at different time during our 4years with Gibbs. Our issues were always promptly addresseed and resolved to the best of their capacity. They were friendly, polite and professional. Shavonne was excellent in managing our end of tenancy, ensuring concerns from the landlord and us were promptly dealt with. She provided an excellent customer service. She was patient. Shavonne was always dedicated to keep us informed respon...
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Mar 25,2016
Minithumbup
By:
Mar 25,2016
Featured Review
0 people found
this helpful
We are tenant at 2 Furlong Court, Norfolk Road from last 3 years and since beginning Nicola is manager of property. During this period we have raised some requirements about property maintenance and she has provided need very much in time. She observes the job according to company policy and handles well. I can say that she looks after interest of tenant and landlord. She is tough but also quite considerate. My thanks goes to her and other team member particularly Sarah Cleverly, Ricky Dowset....
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Comment on agent fees
Nil bad. My appreciation only
Was this helpful? Yes
Mar 03,2016
Minithumbup
By:
Mar 03,2016
Featured Review
0 people found
this helpful
It has been an absolute pleasure to have Matthew work with us. He has an excellent knowledge of the rental market and he is very resourceful. He was able to obtain a good tenant for us in a highly competitive tenancy situation. Matthew has been very approachable, friendly and professional. I would happily give him full 7 stars if I could! Mahesh...
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Comment on agent fees
I am happy with the fees.
Was this helpful? Yes
Jan 18,2016
Minithumbup
By:
Jan 18,2016
Featured Review
0 people found
this helpful
I am so pleased with the excellent service provided by in particular Jenna Durand who worked so hard to help me. She was attentive and very professional as well as being totally charming and absolutely gorgeous as well!...
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Dec 22,2015
Minithumbup
By:
Dec 22,2015
Featured Review
0 people found
this helpful
At all times I found our dealings with Matt and his colleagues to be through, quick, professional and helpful. I have no hesitation recommending their service to Landlords....
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By: JR
Dec 22, 2015
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Dear Robin Thank you for taking the time to write a review sharing your customer experience. We are pleased you were happy with the service you received from Matthew and his team in our Pinner lettings office. We wish you a very Merry Christmas. Kind regards, Jo....
Dec 21,2015
Minithumbup
By:
Dec 21,2015
0 people found
this helpful
Jenna was very efficient and very personable through out the lettings process. She was immediately available and very thorough. Hopefully this will be long term relationship and long term let through Gibbs....
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Comment on agent fees
Will be nice to get 10% (including VAT) which I suggested a few times and which the competitor were offering. Should be something Gibbs should consider especially with higher lets and place "icing on the cake" for long term relationships.
Was this helpful? Yes
By: JR
Dec 22, 2015
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Dear Sanjiv Thank you for taking the time to review your customer experience. Your feedback is very much appreciated and we wish you a very Merry Christmas. Kind regards, Jo....
Nov 13,2015
Minithumbup
By:
Nov 13,2015
0 people found
this helpful
Excellent Service. Jenna was very helpful at all times. Very professional and very polite. In the past I haven't had a good service from Gibbs. I am very pleased this time and will be definitely recommending the company to family and friends. Thank you...
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By: tom
Jan 04, 2016
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Jenna is not only the most beautiful sexy woman in the world but also very professional and totally lovely....
Nov 10,2015
Minithumbup
By:
Nov 10,2015
0 people found
this helpful
We were passed around from pillar to post by the Rickmansworth office (lettings team) and given several different incorrect messages regarding repayment of our deposit once we had moved out of the property. Kerri was fantastic - she told us straight away what we needed to do, the forms were sent out within half an hour of our phone conversation and deposit monies were repaid the day after our conversation. Cannot thank Kerri enough for her help....
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Nov 05,2015
Minithumbup
By:
Nov 05,2015
0 people found
this helpful
Jenna was absolutely brilliant from start to finish - professional friendly and reassuring. Stuart was also fantastic - it's now going to be my 6th year renting through Gibbs !! BIG THANK YOU !! Jane :-)...
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Was this helpful? Yes
By: KM
Nov 06, 2015
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Dear Jane, Thank you for taking the time to write a review. Jenna and Stuart work so hard to provide our tenants with a first class service, We are very proud to have them both represent Gibbs Gillespie, Best regards Kelly....
Oct 28,2015
Minithumbup
By:
Oct 28,2015
0 people found
this helpful
We were very pleased with how the renting process was handled. We were updated regularly and it was completely stress free. We were able to contact Jenna whenever we needed, and she responds to emails promptly. We would recommend Gibbs Gillespie to anyone....
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Was this helpful? Yes
By: KM
Oct 28, 2015
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Dear Lalitha, Thank you for taking the time to write a review, Jenna is a very hard-working and professional agent. We are very proud to have her represent Gibbs Gillespie, Best regards Kelly....
Oct 24,2015
Minithumbup
By:
Oct 24,2015
0 people found
this helpful
I have used Gibbs Gillespie for a number of year now for rent collection on one of my houses. I find them efficient. The lettings process always seems to go smoothly. In my experience in the rental market finding good agents is often not easy, but I am happy to continue using Gibbs Gilespie...
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Was this helpful? Yes
By: KM
Oct 27, 2015
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Dear Andy, Thank you for taking the time to write a review, Sarah is an extremely hard-working and professional agent, We are very proud to have her represent Gibbs Gillespie, Best regards Kelly....
Oct 06,2015
Minithumbup
By:
Oct 06,2015
0 people found
this helpful
The agent was kind enough to show me the house in great detail. He did his work efficiently. He was pleasant. Gibbs and Gillespie are very good housing agents with affordable prices. I'm very pleased with my new house....
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Was this helpful? Yes
By: KM
Oct 06, 2015
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Dear Grace, Thank you for taking the time to write a review, Alex is an extremely professional agent and works very hard to ensure that our tenants receive a first class service, We are very proud to have him represent Gibbs Gillespie, Best regards Kelly....
Sep 23,2015
Minithumbup
By:
Sep 23,2015
0 people found
this helpful
Initial contact who showed me the property Alex was very professional ,patient ,very informative and polite person .I then visited the branch very stressed and unsure but found all the staff were very welcoming and at once I felt that I had come to the right agent . I was then seen by the manager Matthew Marchant who spoke to me In lengths explaining the contract deposit and the tenancy . I was very impressed . Office was very well kept with information all round . I was then given information...
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Comment on agent fees
The only thing I was but happy with was as a professional I was asked to give a deposit of over ƒâ€š‚£5000 before I could step into the property . It was very stressful to get that sort of money at a short period . That's the only thing that would stop me from renting again from this company . I was told I had to be earning ƒâ€š‚£30000pa to have a low deposit .
Was this helpful? Yes
By: KM
Sep 23, 2015
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Dear Shree Thank you for taking the time to write a review. Matthew and the whole Pinner Lettings team are extremely professional and work very hard to ensure that our tenants receive an all-round positive experience, I will pass your kind comments onto the team, Best regards Kelly....
Sep 22,2015
Minithumbup
By:
Sep 22,2015
0 people found
this helpful
Open line of communication, friendly and professional . Staff are very helpful and courteous Punctual at meetings and understand their Job well...
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By: KM
Sep 22, 2015
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Dear Ronald, Thank you for taking the time to write a review. Alex and Matthew work very hard to provide an all-round customer service for all of our tenants, We are very proud to have them both represent Gibbs Gillespie, Many thanks Kelly....
Aug 27,2015
Minithumbup
By:
Aug 27,2015
0 people found
this helpful
After seeing the property the first time, the agent followed up to hear our opinion. She carefully listened to our requests and followed up once more after a few days. We were assisted by two agents: one showed us the property and a second agent handled all further negotiations and administrative work. Matters were dealt with thoroughly even though contractual details needed a few reviews. Sometimes delays in dealing with these matters occurred, but this did not hamper the process as we had en...
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Comment on agent fees
The fees are quite steep if you take into account the monthly rental fees as well. For a family on an average income, it's very challenging to move to London from outside the UK, given current exchange rates.
Was this helpful? Yes
By: KM
Aug 27, 2015
View all comments (1)
Dear Stefan & Liezel, Thank you for taking the time to write a review. Jenna and Matthew are both extremely professional agents and work very hard to provide our tenants with an all round first class service. Your inventory will be emailed to you shortly, Best regards Kelly....
Aug 27,2015
Minithumbup
By:
Aug 27,2015
0 people found
this helpful
A very professional agent who helped me manage my expectations of renting in London, found me a house within all of my criteria and then assisted me getting to my train after the viewing in the pouring rain....
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Was this helpful? Yes
By: KM
Aug 27, 2015
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Dear Jennifer, Thank you for taking the time to write a review. Alex works so hard to provide our tenants with an all round customer service, even making sure you didn't get wet! We are proud to have him represent Gibbs Gillespie and I will be sure to pass on your kind comments to him, Best regards Kelly....
Aug 06,2015
Minithumbup
By:
Aug 06,2015
0 people found
this helpful
They have been brilliant start to finish. Both Matthew and Jenna were really helpful. Matt needs to be bit faster in replying emails....
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Comment on agent fees
reasonable
Was this helpful? Yes
By: KM
Aug 06, 2015
View all comments (1)
Dear Sal, Thank you for taking the time to write a review. Matt and Jenna both work very hard to provide our tenants with an all round positive customer service, We are proud to have them both represent Gibbs Gillespie, Best regards Kelly....
Aug 06,2015
Minithumbup
By:
Aug 06,2015
0 people found
this helpful
Besides being absolutely stunningly gorgeous Jenna is a pleasure to deal with. She is very proactive, professional, responsive and keen to get things sorted. Dealing with Jenna was an absolute pleasure. If only all estate agents were this good! Thanks Jenna....
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Was this helpful? Yes
By: KM
Aug 06, 2015
View all comments (1)
Dear Clive, Thank you for taking the time to write a review. Jenna is an extremely hard working agent and we are very proud to have her represent Gibbs Gillespie. I will be sure to pass on your kind comments to her and the team, Best regards Kelly....
Aug 06,2015
Minithumbup
By:
Aug 06,2015
0 people found
this helpful
The house was clean and all the gadgets were clean and working. The tenancy process was easy and simple to follow....
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By: KM
Aug 06, 2015
View all comments (1)
Dear Vsrakesh, Thank you for taking the time to write a review. Jenna works so hard to provide our tenants with an all round positive experience. We are very proud to have Jenna represent Gibbs Gillespie and I will be certain to pass on your kind comments to her Best regards Kelly....
Jul 29,2015
Minithumbup
By:
Jul 29,2015
0 people found
this helpful
Shavonne is one of the greatest Property Manager I had the opportunity to deal with. She provided an excellent customer service and a thorough, professional but friendly too. Shavonne was always dedicated to keep me informed responding to emails promptly and dealing with all the issues quick and efficient. It made my life much easier and for that I wish her all the best in the future. Great service all around......
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Was this helpful? Yes
By: KM
Jul 29, 2015
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Dear Gena, Thank you for taking the time to write a review, Shavonne works so hard to provide our landords with a first class service, it is very important that landlords with managed properties feel that they are supported so we are delighted to hear that we are providing you with a great service, We are very proud to have Shavonne represent Gibbs Gillespie, Best regards, Kelly....
Jul 04,2015
Minithumbup
By:
Jul 04,2015
0 people found
this helpful
I have sourced last three tenants via them and they have always introduced quality tenants. Quick turnaround as one tenant has left another is ready to move in. Everything is handled with attention to detail and good communications , problems are sorted as they need be ,they are as a good example of what an agent should be....
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Was this helpful? Yes
By: KM
Jul 06, 2015
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Dear James, Thank you for taking the time to write a review. Matthew and Ben work so hard to avoid any void periods in between tenancies and we thoroughly understand that this can be an un-certain time for landlords. We are very proud to have Matthew and Ben represent Gibbs Gillespie, Best regards Kelly....
Jul 02,2015
Minithumbup
By:
Jul 02,2015
0 people found
this helpful
I have been renting for four years, two of which have been through Gibbs Gillespie and I can honestly say I would recommend Gibbs to anyone that is thinking of renting or buying a property. Charlotte and Nikki in the Pinner branch have been so helpful whenever we have needed anything, their service is second to none and any issues were resolved quickly and professionally. Highly recommended....
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Was this helpful? Yes
By: KM
Jul 03, 2015
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Dear Jennifer, Thank you for taking the time to write a review, Nikki and Charlotte work so hard to ensure that all our tenants renting a managed property through us receive a first class service, We are very proud to have them represent Gibbs Gillespie and in particular our Property Management department, I will be sure to pass on your kind comments to them, Best regards Kelly....
Jul 02,2015
Minithumbup
By:
Jul 02,2015
0 people found
this helpful
Overall the experience with Gibs was good and everything was made clear to us right from the beginning and in timely order....
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Was this helpful? Yes
By: KM
Jul 03, 2015
View all comments (1)
Dear H Doshi, Thank you for taking the time to write a review, Matthew and Reena work very hard to ensure all of our tenants receive an excellent service, We are very proud to have them represent Gibbs Gillespie and will be certain to pass on your kind comments to them, Best regards Kelly....
Jul 01,2015
Minithumbup
By:
Jul 01,2015
0 people found
this helpful
I have been using Gibbs Gillespie to let the property for me for 17 years. Though I do not use them for a full management service, I have always been impressed with their service in finding tenants and dealing with all aspects of the tenancy negotiations and agreements. I think I can safely say that within that 17 years, the flat has been un-let for no more a few days. I have no hesitation in staying with Gibbs Gillespie for the foreseeable future....
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Was this helpful? Yes
By: KM
Jul 01, 2015
View all comments (1)
Dear Sheila, Thank you for taking the time to write a review. We are delighted to hear that you have been happy with our service for over 17 years now - you must be one of our longest serving landlords! We feel it is very important to keep a good, consistent relationship with all our landlords from all of our departments throughout our lettings division. I will be certain to pass on your kind comments to Chloe and Linda, Best regards Kelly....
Jun 26,2015
Minithumbup
By:
Jun 26,2015
0 people found
this helpful
Ben was quick to get the property on the website. Organise lots of viewings in conjunction with another local estate agents who already had been showing the property. Found a tenant, with a deposit and references within a week. Super work...
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Was this helpful? Yes
By: KM
Jun 29, 2015
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Dear Stuart, Thank you for taking the time to write a review, Matthew and Ben are extremely hard-working agents and really strive to provide a first class service for our landlords, We are very proud to have them represent Gibbs Gillespie, Best regards Kelly....
Jun 19,2015
Minithumbup
By:
Jun 19,2015
0 people found
this helpful
I am very pleased to be doing business with this company, the staff are very polite and friendly especially MR Ben Adams, who is so positive and helpful....
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Was this helpful? Yes
By: KM
Jun 19, 2015
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Dear Jeff, Thank you for taking the time to write a review. Matthew and Ben are extremely professional and hard-working agents and we are very proud to have them represent Gibbs Gillespie, We look forward to providing you with continued good service, Best regards Kelly....
Jun 16,2015
Minithumbup
By:
Jun 16,2015
0 people found
this helpful
No real issues. Everything was dealt with in both a timely and satisfactory manner. Managed to secure the next tenant with the minimum of fuss. Good job, well done....
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Was this helpful? Yes
By: KM
Jun 17, 2015
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Dear Johal, Thank you for taking the time to write a review. Ben and Matthew are extremely hard working agents and really try to give our landlords an all round first class service, We are very proud to have them represent Gibbs Gillespie, Best regards Kelly....
Jun 16,2015
Minithumbup
By:
Jun 16,2015
0 people found
this helpful
Both Ben and Matthew offered a great timely service. They kept me informed of any developments and were very professional....
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By: KM
Jun 17, 2015
View all comments (1)
Dear Kalvin, Thank you for taking the time to write a review. Ben and Matthew work so hard to provide an all round positive experience for our tenants so we are delighted to hear that they have been of service to you. We are very proud to have them represent Gibbs Gillespie, Best regards Kelly....
Jun 15,2015
Minithumbup
By:
Jun 15,2015
0 people found
this helpful
Shavonne dealt with any enquiries regarding our property in a polite and efficient manner. We felt reassured leaving her to manage the property knowing it was in safe hands. We were only contacted when important decisions regarding changes to the property were requested by the tenant such as changing a utility provider, requesting repairs or for purchasing new appliances. After she had our response in such enquiries Shavonne dealt with them without having to trouble us further....
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Was this helpful? Yes
By: KM
Jun 15, 2015
View all comments (1)
Dear Nigel, Thank you for taking the time to write a review, Shavonne works so hard to provide our landlords with a first class service so we are delighted to hear that she has been of service to you, We are very proud to have Shavonne represent Gibbs Gillespie, We look forward to providing you with continued good service, Best regards Kelly....
May 21,2015
Minithumbup
By:
May 21,2015
0 people found
this helpful
As a landlord that isn't currently living in the UK, it was important to have someone like Tara that could deal with issues promptly while keeping me in the loop. I wouldn't hesitate to use Gibbs Gillespie again....
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Was this helpful? Yes
By: KM
May 22, 2015
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Dear B, Thank you for taking the time to write a review, at Gibbs Gillespie we understand the level of trust needed to manage a property and we are delighted to hear to we are being of service to you, We are very proud to have Tara represent our Property Management Team, We look forward to providing you with continued good service, Best regards Kelly....
Apr 23,2015
Minithumbdown
By:
Apr 23,2015
1 people found
this helpful
My husband did the viewing so I cannot comment on that. Once the tenancy started I was astonished as to the lack of response to emails and calls regarding quite an urgent matter. Sorry to say, it has been very frustrating so far....
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What agent could do to change your mind?
Please be courteous and at least respond to emails and return calls without having to be chased.
Was this helpful? Yes
Apr 20,2015
Minithumbup
By:
Apr 20,2015
0 people found
this helpful
Ben met with me at the agreed appointment on time and was friendly, courteous and informative. We viewed the property and he was able to swiftly identify the potential rental and possible demand. He was the third agent I had spoken with but he very much in line with my view on the rent and the positive features of the location and refurbishment. I agreed to give him the first option with market the property and was delighted when he informed me that he had significant interest within two days of...
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Was this helpful? Yes
By: KM
Apr 21, 2015
View all comments (1)
Dear David, Thank you for taking the time to write a review, Ben is a very experienced and hard-working agent and really works hard to ensure that our landlords receive an excellent service, We are very proud to have him represent Gibbs Gillespie and we look forward to providing you with continued good service, Best regards Kelly....
Apr 16,2015
Minithumbdown
By:
Apr 16,2015
0 people found
this helpful
My property was let and managed by this agent for two tenancies, the management side of this company did not do the job at all. They did every thing to make money but by manipulating the situation. They would ask me to clean the property by a professional company at the beginning of a tenancy and by the end of it they would ask both the tenant and me to pay for cleaning of the property. Of course, I disagreed and they let it go. During the second tenancy, the tenants broke the washing machine, a...
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What agent could do to change your mind?
They could have cooperated better, said sorry for the mistakes and showed genuine interest in solving the issues! The mentioned issues are still outstanding and the agent is yet to respond. We are to take this the small claims if they do not respond.
Comment on agent fees
We feel that for the work that they did and the way the property was managed, they should not have charged any thing for managing the property as they in effect did not manage it at all or I'll managed it big time!
Was this helpful? Yes
Feb 24,2015
Minithumbdown
By:
Feb 24,2015
4 people found
this helpful
Gibbs Gillespie and Kerry of the Northwood branch were mostly helpful, up until it came to leaving the property, upon which it became clear that Gibbs Gillespie will go to great lengths to keep your deposit. Many people won't fight when faced with claims of cleaning fees that they believe necessary, and I think some letting agencies know that so push their luck to get more money from their tenants. We had previously alerted them to a problem with rising damp (the damp proofing was damaged...
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Was this helpful? Yes
By: KM
Feb 25, 2015
View all comments (1)
Dear Becca, Thank you for taking the time to write a review, We are saddened to hear your comments and understand sometimes Tenants do not agree with charges proposed to their deposits. In this particular case Gibbs Gillespie were acting on the Landlords instructions with the support of the third party report. The discrepancy arose over the invoice for new carpets being submitted detailing different rooms to what you explained to being replaced, you were asked to get the invoice changed or ob....
Feb 05,2015
Minithumbup
By:
Feb 05,2015
0 people found
this helpful
From start to finish, Gibbs Gillespie offered us outstanding service when we moved to our new rental flat in January. Chris was fantastic at showing us the new place at the first viewing, and was able to answer any questions we had about the property. In the second viewing, he helped me to measure out different rooms and even gave me advice about furnishings! Matthew was also brilliant at helping us organise the admin side of the move, and helped us understand every aspect of the contract and pa...
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Was this helpful? Yes
By: KM
Feb 05, 2015
View all comments (1)
Dear L Leigh, Thank you for taking the time to write a review. Chris & Matthew are extremely hard-working letting agents and we are delighted to hear that they have been of service to you! As letting agent we try to provide an all round service for our tenants, we are proud to have Chris & Matthew represent Gibbs Gillespie. I will be certain to pass on your kind comments to the team and we look forward to dealing with you in the future, Best regards Kelly....
Areas covered
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Services offered
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  • Lettings
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  • Surveys
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  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 81% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £265,000
  • Max: £265,000

Letting
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  • Max: £265,000

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From Landlords From Tenants From Vendors From Buyers Other
25 3 21 4 0 0 0 0 9 0
Jack Carroll Jack Carroll
8 reviews

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Matthew Marchant Matthew Marchant
16 reviews

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Reena Cotsford-Dolden Reena Cotsford-Dolden
2 reviews

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Jamina Shah Jamina Shah
0 reviews

About Jamina No description set View full profile
James Webster James Webster
0 reviews

About James No description set View full profile

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Last updated at 1:19 PM 12/02/2016 by allAgents

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Last updated at 1:19 PM 12/02/2016 by allAgents

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