When two friends, James Gibbs and Paul Gillespie opened the doors of their first estate agency in Ruislip in 1991, they shared a vision of becoming the finest property service company in the area. Little did they know that their enthusiasm and commitment to service would create a company that would set the standar
d for the industry to follow. Gibbs Gillespie is a dynamic, multi office team with a hard earned reputation for achieving the highest price in the marketplace. But we’ve never rested on our laurels and continue to introduce new ideas and innovative practices. Innovations such as Be First, our buyer and tenant personalised matching system; Just Listed, a high quality, colour, property magazine produced monthly; and professional photography, floorplans and video tours, have all been adopted by many others in an endeavour to emulate the success of Gibbs Gillespie. Gibbs Gillespie aims to be the very best of the best. We strive to shine in every area of our business, continually reinventing ourselves as we find better ways to achieve our clients' goals. We are a learning organisation. We regularly review our structure, systems and processes, asking ourselves: How can we improve our service to our clients?
By : 'Charlotte' Services : Letting( As a Owner ) Rent PCM : £825 Would you recommend ? : Yes Postcode : UB8
17 Nov 2014
People found this helpful0
We had a problem with a boiler in our flat. We asked for quotes then chose not to go with them then found someone else to do the work. Not before we asked Charlotte to investigate different types of boiler. It took us a while to get it all sorted and we were backwards and forwards to Charlotte. I... Read Full Review
Services : Letting( As a Owner )Date: 17th Nov 2014
We had a problem with a boiler in our flat. We asked for quotes then chose not to go with them then found someone else to do the work. Not before we asked Charlotte to investigate different types of boiler. It took us a while to get it all sorted and we were backwards and forwards to Charlotte. I imagine she may have felt a bit fed up with us but she always sounded phrased to hear from me and was polite patient and efficient. So good are her customer care skills that I wrote to her boss Nikki and heard from Paul Gillespie thanking me for taking the time to write a compliment about her. What a great agency to have my flat managed by. Thank you again Charlotte.
The UK's Largest Customer Review Website for the Property Industry
Dear Charlotte,
Thank you for taking the time to write a review. Charlotte and the rest of our Property Management Team work so hard to give our landlords and tenants a positive and stress free...
My property has been under ...
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5 Star Review
By : 'Adrian' Services : Property Management Rent PCM : £1050 Would you recommend ? : Yes Postcode : HA4
14 Nov 2014
People found this helpful0
My property has been under management with Gibbs Gillespie for approx. 20yrs and so far I have no complaints with their level of service. This was most recently exhibited by the speed of response and overall quality of property management demonstrated by Tara Cooney in making sure that replacement... Read Full Review
Services : Property Management( )Date: 14th Nov 2014
My property has been under management with Gibbs Gillespie for approx. 20yrs and so far I have no complaints with their level of service. This was most recently exhibited by the speed of response and overall quality of property management demonstrated by Tara Cooney in making sure that replacement parts needed in the property was carried out quickly and efficiently so my tenants experienced as little inconvenience as possible and my property was properly looked after in the process. THANKS Tara! - keep up the excellent work.
The UK's Largest Customer Review Website for the Property Industry
Dear Adrian,
Thank you for taking the time to write a review, Tara, and the rest of our Property Management Team work so hard to provide our Managed Landlords and tenants with a superior customer...
I would like to say a big ...
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5 Star Review
By : 'Gauri' Services : Letting( Property Management ) Rent PCM : £1450 Would you recommend ? : Yes Postcode : HA2
30 Sept 2014
People found this helpful0
I would like to say a big Thank You to Shavonne Mcleod (Assistant Property Manager- Pinner) for going that extra mile in providing customer service. I was very impressed with her prompt responses to email queries and each time coming back with a positive outcome. I wish her the best in her... Read Full Review
I would like to say a big Thank You to Shavonne Mcleod (Assistant Property Manager- Pinner) for going that extra mile in providing customer service. I was very impressed with her prompt responses to email queries and each time coming back with a positive outcome. I wish her the best in her career.
The UK's Largest Customer Review Website for the Property Industry
Dear Gauri,
Thank you for taking the time to write a review. Shavonne is an extremely hard-working property manager, always willing to go that extra mile for our tenants and landlords and we very...
We recently had an issue at ...
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5 Star Review
By : 'Mark' Services : Letting( As a Owner ) Rent PCM : £1300 Would you recommend ? : Yes Postcode : HA2
8 Aug 2014
People found this helpful0
We recently had an issue at our property on a very stormy weekend - and Shavonne did a really nice job of arranging for contractors at short notice, keeping the tenants calm and letting us know immediately and keeping us in the loop on progress. There were a couple of delays, and Shavonne followed... Read Full Review
Services : Letting( As a Owner )Date: 7th Aug 2014
We recently had an issue at our property on a very stormy weekend - and Shavonne did a really nice job of arranging for contractors at short notice, keeping the tenants calm and letting us know immediately and keeping us in the loop on progress. There were a couple of delays, and Shavonne followed up to keep everything on track - she was genuinely concerned about our property and kept on top of the issue until it was resolved- thanks for your dedication, Shavonne!
The UK's Largest Customer Review Website for the Property Industry
Dear Mark,
Thank you for taking the time to write a review. Bad weather can be a Property Managers nightmare - however at Gibbs Gillespie our property managers have the experience and expert...
Nikki Martin is ...
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5 Star Review
By : 'Taiwo' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : UB8
25 Jul 2014
People found this helpful0
Nikki Martin is brilliant!
The electric cooker in the property was faulty. Contacted Nikki via email yesterday at 2:03pm.
Nikki responded at 2:07pm, saying an electrician had been deployed. By 5pm, electrician had
sorted out my cooker.
She is an absolute... Read Full Review
Services : Letting( As a Tenant )Date: 24th Jul 2014
Nikki Martin is brilliant! The electric cooker in the property was faulty. Contacted Nikki via email yesterday at 2:03pm. Nikki responded at 2:07pm, saying an electrician had been deployed. By 5pm, electrician had sorted out my cooker. She is an absolute gem!!!
The UK's Largest Customer Review Website for the Property Industry
Dear Taiwo,
Thank you for taking the time to write a review. Nikki is the Head of Property Management and with the support of her team, works extremely hard to ensure our tenants needs are looked...
I would not recommend Gibbs ...
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1 Star Review
By : 'saxophone1' Services : Letting( As a Tenant ) Would you recommend ? : No
22 Jul 2014
People found this helpful1
I would not recommend Gibbs Gillespie as a letting agent.
Myself and my husband had been exemplary tenants in a 3 bedroom house in Hillingdon that we had rented for 4 years. We were given 2 months notice by the landlord to move out of the property. We had no idea why this was.(we have since seen... Read Full Review
Services : Letting( As a Tenant )Date: 21st Jul 2014
I would not recommend Gibbs Gillespie as a letting agent. Myself and my husband had been exemplary tenants in a 3 bedroom house in Hillingdon that we had rented for 4 years. We were given 2 months notice by the landlord to move out of the property. We had no idea why this was.(we have since seen that the landlord has now re advertised the house for rent at an increase of £350 per month) There were a number of problems with Gibbs Gillespie upon moving out and with the property manager Nicola Martin in particular. Myself and my husband found her to be quite rude in her manner during several phone conversations to sort out minor discrepancies. On the initial checkout list she had noted down a few items at an inflated price. For example 2 or 3 radiator caps were missing and she had put down these would cost £30 which was unrealistic. Perhaps doing the research on these prices would have been wise first? The price was later reduced. There were also several discrepancies between the checkout form and the initial check in forms? We feel there needs to be more done here with regards to continuity. For example making sure that the exact same things are checked and listed on check in to check out. Perhaps this could be implemented in your staff training? Unfortunately over the past year we had also complained many times about a few things that were not fixed by the landlord. For example the subsidence on the patio area to the rear of the property. We have a toddler whom this could have been dangerous for. A large tree to the rear of the property which had not been cut back. This was unsafe. There was also a cracked window in the kitchen that was not seen to after several complaints about it. We have since seen that this property is up for rental again with a brand new kitchen. On checkout we were charged for the cleaning of the cooker hood. Was this ever done? All in all a poor property management by Gibbs Gillespie who do not look after their good tenants. We now own a house but would not recommend Gibbs Gillespie to anyone who asked us.for letting.
The UK's Largest Customer Review Website for the Property Industry
Dear Saxophone1
We are saddened to read your review and thank you for your time in bringing your concerns to our attention. At Gibbs Gillespie, we welcome all feedback good or bad. Having...
I have been renting a ...
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5 Star Review
By : 'Jessica' Services : Letting( Property Management ) Would you recommend ? : Yes Postcode : UB8
21 Jul 2014
People found this helpful0
I have been renting a property via Gibbs Gillespie & have had Nikki as our Property Manager who has been such a support to us. Renting was a very daunting experience for us especially with an Agent when you hear these horror stories, Nikki however was nothing like we feared and proved to be the ... Read Full Review
I have been renting a property via Gibbs Gillespie & have had Nikki as our Property Manager who has been such a support to us. Renting was a very daunting experience for us especially with an Agent when you hear these horror stories, Nikki however was nothing like we feared and proved to be the best support we could have dreamed of. Nikki pointed us in the right direction with trouble shooting and always made the expectations clear which is great for a house of 6! moving out of the house was equally painless and thanks to Nikki's guidance we avoided high charges from our deposit. we did face charges but they were very fair and she certainly assisted in teaching us the expectations. Thanks Nikki I wish we had you again this year!
The UK's Largest Customer Review Website for the Property Industry
Dear Jessica,
Thank you for taking the time to write a review, Nikki is the Head of our Property Management department and is an outstanding property manager.
Our Property Management team work so...
I have been dealing with ...
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5 Star Review
By : 'Ian' Services : Letting( As a Owner ) Rent PCM : £1100 Would you recommend ? : Yes Postcode : HA5
18 Jul 2014
People found this helpful1
I have been dealing with Chloe for letting out my property and I have to say, that she is very efficient, polite & courteous and certainly acts in my best interests as a Landlord. I wish more agents were like her!
Well done Chloe - a true asset to the world of Estate... Read Full Review
Services : Letting( As a Owner )Date: 17th Jul 2014
I have been dealing with Chloe for letting out my property and I have to say, that she is very efficient, polite & courteous and certainly acts in my best interests as a Landlord. I wish more agents were like her! Well done Chloe - a true asset to the world of Estate Agents.
The UK's Largest Customer Review Website for the Property Industry
Dear Ian,
Thank you for taking the time to write a review, Chloe, and our Tenancy Management team work so hard to provide an efficient service for our landlords and tenants alike so it is pleasing...
Many thanks to Tara C. for ...
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5 Star Review
By : 'Kenneth' Services : Letting( As a Tenant ) Rent PCM : £2550 Would you recommend ? : Yes Postcode : UB10
18 Jul 2014
People found this helpful0
Many thanks to Tara C. for beeing flexible and organizing our move-out as smooth as possible. Very professional and excellent support! Kenneth... Read Full Review
Dear Kenneth,
Thank you for taking the time write a review, Tara and our Property Management team work so hard to provide an efficient service for our tenants and landlords so it is pleasing to...
I'm really pleased with the ...
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5 Star Review
By : 'Mrs' Services : Letting( As a Tenant ) Rent PCM : £1250 Would you recommend ? : Yes Postcode : HA2
15 Jul 2014
People found this helpful0
I'm really pleased with the help we get from Shavonne at Gibbs. She is our first point of contact there and very approachable. Responsive and also helping to deal with our queries in a timely manner. I can't be happier with the service that is... Read Full Review
Services : Letting( As a Tenant )Date: 14th Jul 2014
I'm really pleased with the help we get from Shavonne at Gibbs. She is our first point of contact there and very approachable. Responsive and also helping to deal with our queries in a timely manner. I can't be happier with the service that is provided...!
The UK's Largest Customer Review Website for the Property Industry
Dear Mrs Pawar,
Thank you for taking the time to write a review. Shavonne, and the rest of our Property Management team are extremely dedicated and hardworking! Shavonne really is an asset to Gibbs ...
Thank you Shavonne for the ...
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5 Star Review
By : 'Raj' Services : Letting( Property Management ) Rent PCM : £1800 Would you recommend ? : Yes Postcode : HA14
12 Jul 2014
People found this helpful0
Thank you Shavonne for the wonderful service you offer. I particularly appreciate your professionalism in trying to solve the issue in hand and keeping the lines of communication open. You have been very pleasant to deal with and I look forward to your continued... Read Full Review
Thank you Shavonne for the wonderful service you offer. I particularly appreciate your professionalism in trying to solve the issue in hand and keeping the lines of communication open. You have been very pleasant to deal with and I look forward to your continued support.
The UK's Largest Customer Review Website for the Property Industry
Dear Raj,
Thank you for taking the time to write a review. Shavonne, and the rest of our Property Management team work so hard to ensure that our tenants and landlords are expertly looked after, so ...
I have dealt with Kerri over ...
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5 Star Review
By : 'DC1' Services : Letting( As a Owner ) Rent PCM : £1250 Would you recommend ? : Yes Postcode : HA4
11 Jul 2014
People found this helpful0
I have dealt with Kerri over the past few weeks helping us with a tenant. I must say in her dealings she has been nothing less then excellent in all levels of service. She will be the main reason for renewing our tenancy with... Read Full Review
Services : Letting( As a Owner )Date: 10th Jul 2014
I have dealt with Kerri over the past few weeks helping us with a tenant. I must say in her dealings she has been nothing less then excellent in all levels of service. She will be the main reason for renewing our tenancy with Gibbs.
The UK's Largest Customer Review Website for the Property Industry
Dear DC1, thank you for taking the time to write a review,
Our lettings accounts team work hard to give landlords & tenants an excellent service, as they are not always in the front office, they ...
I told Nicola (Nikki) Martin, ...
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5 Star Review
By : 'Juliet' Services : Letting( As a Owner ) Rent PCM : £1585 Would you recommend ? : Yes Postcode : UB8
3 Jul 2014
People found this helpful0
I told Nicola (Nikki) Martin, who is in charge of property rental management, that I was so pleased with her performance, that I wanted to write a good review. She has been managing the rental of my property to 3 students, and I was very pleased with her for 1, not standing any nonense from the... Read Full Review
Services : Letting( As a Owner )Date: 2nd Jul 2014
I told Nicola (Nikki) Martin, who is in charge of property rental management, that I was so pleased with her performance, that I wanted to write a good review. She has been managing the rental of my property to 3 students, and I was very pleased with her for 1, not standing any nonense from the tenants who paid 7 months in advance, for an 8 month contract. Trying to get the last month's rent out of them, when I think they were hoping to get out of paying it, in the expectation it would come out of their deposit, took some persistence - but Nikiki managed it. She also was firm with them re deductions for the filthy state they left the house in, certainly knew her stuff, and organised all the trades necessary to re-instate to a good condition. Not an easy job, irate landlords and difficult tenants! I told her I hope she gets paid 'Danger money - she deserves it!
The UK's Largest Customer Review Website for the Property Industry
Dear Juliet,
Thank you for taking the time to write a review, Nikki is a hard-working and dedicated Property Manager and is an asset to Gibbs Gillespie. We are very proud of her and I will be...
Nikki is one of the most ...
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5 Star Review
By : 'Geoff' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : UB10
6 Jun 2014
People found this helpful0
Nikki is one of the most reliable contacts I deal with at Gibbs Gillespie. Her customer service is A class and her love for the job shines through in everything. Her advice and support are invaluable when it comes to the management of my House and I trust her with every aspect of it. She is on the... Read Full Review
Services : Letting( As a Owner )Date: 5th Jun 2014
Nikki is one of the most reliable contacts I deal with at Gibbs Gillespie. Her customer service is A class and her love for the job shines through in everything. Her advice and support are invaluable when it comes to the management of my House and I trust her with every aspect of it. She is on the ball & constantly providing a service Gibbs Gillespie management provides a stress free service when Nikki is involved. a real asset to the Gibbs Team in my opinion and worth every penny of the management fee. I will always be a Gibbs customer as long as Nikki is around. a MILLION thank yous
The UK's Largest Customer Review Website for the Property Industry
Dear Geoff, thank you for taking the time to write a review,
Nikki is Head of our Property Management department and is continually providing excellent service to our managed landlords and her...
I have been using Gibbs ...
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5 Star Review
By : 'Jurek' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : WD3
13 May 2014
People found this helpful0
I have been using Gibbs Gillespie's service as a landlord for about five years now and the best thing about it is that I do not have to think about my property let in the UK while I work from abroad.
I am confident that it will be fully taken care of in every respect and in case any... Read Full Review
Services : Letting( As a Owner )Date: 12th May 2014
I have been using Gibbs Gillespie's service as a landlord for about five years now and the best thing about it is that I do not have to think about my property let in the UK while I work from abroad.
I am confident that it will be fully taken care of in every respect and in case any maintenance is required they contact me on the spot to confirm any prospective costs and to select the best option to deal with the matter at hand. Payments, accounting and all the related processing is done on time and without any delays. I am consistently receiving the value I am paying for, will stay with them.
The UK's Largest Customer Review Website for the Property Industry
Good afternoon Jurek and thank you for taking the time to write a review.
Hayleigh is a valued member of the Property Management Team and I am pleased that you are happy with the whole lettings...
Chloe, has been nothing but ...
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5 Star Review
By : 'Nicky' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : UB10
6 May 2014
People found this helpful0
Chloe, has been nothing but helpful and a real pleasure to do business with. Very prompt and professional. A delight to work with. A+ service. Thank... Read Full Review
Services : Letting( As a Owner )Date: 5th May 2014
Chloe, has been nothing but helpful and a real pleasure to do business with. Very prompt and professional. A delight to work with. A+ service. Thank you
The UK's Largest Customer Review Website for the Property Industry
Dear Nicky,
Thank you for taking the time to write a review. Chloe is a valued member of Gibbs Gillespie and the Tenancy Management department and I will be certain to pass on your kind comments to ...
Nikki has been my point of ...
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5 Star Review
By : 'Erica' Services : Letting( Property Management ) Would you recommend ? : Yes Postcode : UB8
29 Apr 2014
People found this helpful0
Nikki has been my point of contact at Gibbs Gillespie for 4 years or so and I have to say she has never let me down. Her knowledge and experience are priceless and the management service is worth every penny as my property is in safe hands. Myself and my husband moved to the USA a few years ago and ... Read Full Review
Nikki has been my point of contact at Gibbs Gillespie for 4 years or so and I have to say she has never let me down. Her knowledge and experience are priceless and the management service is worth every penny as my property is in safe hands. Myself and my husband moved to the USA a few years ago and were somewhat apprehensive renting 'our home' out. However, the letting agent offered us the opportunity to meet our dedicated property manager at our home and discuss with her our personal needs - as soon as we met Nikki we knew Gibbs Gillespie was the right choice, Since then Nikki has been nothing but outstanding in the service she provides. I recently received notification Nikki had been promoted to 'Head of Property Management' and was concerned with the promotion she would not be as active in the property management side of things... I dropped her a call (firstly to congratulate her on the well overdue promotion) but secondly to see where this left me, Nikki reassured me she would STILL be actively handling a property portfolio and nothing would change for me other than an improved service (is that possible?!). Nikki is in my opinion incredible at what she does and has a real passion for the industry which comes across. Nikki will always tell things as they are and is honest - this is all I can ask for in a management company - she does what it says on the label and exceeds my expectations every time. Well done Nikki and thank you for all you do, its appreciated and I hope others recognise your hard work too. I highly recommend Gibbs Gillespie Management and would urge other Landlords to take this option, it really does take away the stress and worry. Erica
The UK's Largest Customer Review Website for the Property Industry
Hi Erica,
Thank you for taking the time to write a review, Nikki is a valued member of Gibbs Gillespie and in her new role as Head of Property Management, she will push the Property Management...
I have dealt with Chloe ...
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5 Star Review
By : 'Lorna' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : HA4
24 Apr 2014
People found this helpful0
I have dealt with Chloe Reynolds when letting out my property. Chloe has made the whole process run smoothly, dealing with issues that have arisen, and keeping me up to date all the way through. It has been a pleasure to have had Chloe as our lettings manager and i have faith that any problems that ... Read Full Review
Services : Letting( As a Owner )Date: 23rd Apr 2014
I have dealt with Chloe Reynolds when letting out my property. Chloe has made the whole process run smoothly, dealing with issues that have arisen, and keeping me up to date all the way through. It has been a pleasure to have had Chloe as our lettings manager and i have faith that any problems that should arise will be dealt with efficiently and professionally.
The UK's Largest Customer Review Website for the Property Industry
Dear Lorna,
Thank you for taking the time to write a review, Chloe is a valued member of Gibbs Gillespie and I will be sure to pass on your kind comments to her.
We look forward to continuing to...
I am writing a review to ...
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5 Star Review
By : 'ExHarrow' Services : Letting( Property Management ) Would you recommend ? : Yes Postcode : HA1
24 Dec 2013
People found this helpful0
I am writing a review to highlight the exceptional service I have received from a Property Manager called Nicola Martin. I was a Tenant renting via the Harrow Lettings team and initially had the unfortunate luck of dealing with a lady called Rebecca Rust, who all I can say is if you move into a... Read Full Review
Services : Letting( Property Management )Date: 24th Dec 2013
I am writing a review to highlight the exceptional service I have received from a Property Manager called Nicola Martin. I was a Tenant renting via the Harrow Lettings team and initially had the unfortunate luck of dealing with a lady called Rebecca Rust, who all I can say is if you move into a Property and have her as your nominated contact, make a request for Nicola or somebody else. I experienced nothing but problems with Rebecca, I became exasperated with the whole situation and raised a complaint via my legal representative. The case was then passed to Nicola, who contacted me immediately, there was no hiding behind policies or lies from Nicola (which I had heard from Rebecca before). - she simply wanted me to be happy Nicola was just generally concerned about me and my family and wanted to resolve my grievances, I decided to let Nicola have the opportunity to resolve my issues (convinced that she wouldn't). Throughout my whole communication with Nicola she upheld every promise she made, constantly in contact with me keeping me posted (even when she had no news/developments and I have to say resolved my issues satisfactory and restored my faith in the Company. I would only ever use this companies service again if I could be assured I could del with Nicola Martin. I wanted to give her some recognition and home management within the Company acknowledge what a fantastic property manager she is and I believe colleagues could learn a lot from her handling of my case. Thank you very much Nicola!
The UK's Largest Customer Review Website for the Property Industry
Dear ex Harrow tenant, thank you for taking the time to write a review, Nicola is a valued member of the Property Management Team and I will forward your kind comments to her. We take every review...
I am a Landlord of a managed ...
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1 Star Review
By : 'Ripped' Services : Letting( As a Owner ) Would you recommend ? : No Postcode : HA3
10 Nov 2013
People found this helpful4
I am a Landlord of a managed Property and have a lady called Rebecca Rust as my point of contact - all I can say is what a waste of time/money! I don't think I have ever had one of my emails or phone calls returned from this lady in at least 4 months and the times I HAVE HAD TO CALL HER she has... Read Full Review
Services : Letting( As a Owner )Date: 10th Nov 2013
I am a Landlord of a managed Property and have a lady called Rebecca Rust as my point of contact - all I can say is what a waste of time/money! I don't think I have ever had one of my emails or phone calls returned from this lady in at least 4 months and the times I HAVE HAD TO CALL HER she has been nothing but difficult, rude and clueless. I am now dealing with the Tenant Myself and in the process of changing Agents. Gibbs Gillespies management used to be fantastic, I then got a new Property Manager and have never been anything but terrible service. If your property is in Harrow DO NOT USE Gibbs Gillespies management service!
The UK's Largest Customer Review Website for the Property Industry
I am very sorry to hear that you’ve been unhappy with our management service. We’d very much appreciate the opportunity to discuss this matter with you in an attempt to rectify the situation....
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