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    Michael Bennett
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    Ben Townsend
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    Lucy Forde
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    Kitty
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    Mat Symons
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    Mat Symons
No description available.
Gatekeeper Property Services Ltd

77 High Street Witney
Oxfordshire
OX28 6JA

01993 608667

Oct 12,2016
Minithumbdown
By:
Oct 12,2016
2 people found
this helpful
We had a terrible experience with Gatekeeper. Without our knowledge or consent they had taken images inside our flat and put them online when we were moving out. When I complained to them it was brushed away and they said that I must have missed the text message and email that they send me. Mat was not apologetic and did not show any sympathy with how upsetting the situation was. He claimed their computerised system was flawless. He trusts his faulty system so much that he does not even wait for...
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Comment on agent fees
No comment
Was this helpful? Yes
May 21,2016
Minithumbdown
By:
May 21,2016
3 people found
this helpful
Seems more than dubious to me. Since I am a German national living in the US and moving to UK, I cannot meet their criteria, which is first of all fine with me (keep reading!): " - Must have been a UK resident with a UK address for at least the past 12 Months. - Must be working and on a permanent employment contract. - Must Pass a basic credit check application" BUT: I have a contract, my husband had a contract, we will even be able to transfer our credit score from the US...
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Comment on agent fees
Okay - not quite impressivly low
Was this helpful? Yes
May 21,2016
Minithumbdown
By:
May 21,2016
2 people found
this helpful
Seems more than dubious to me. Since I am a German national living in the US and moving to UK, I cannot meet their criteria, which is first of all fine with me (keep reading!): " - Must have been a UK resident with a UK address for at least the past 12 Months. - Must be working and on a permanent employment contract. - Must Pass a basic credit check application" BUT: I have a contract, my husband had a contract, we will even be able to transfer our credit score from the US...
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Comment on agent fees
Okay - not quite impressivly low
Was this helpful? Yes
Mar 08,2016
Minithumbup
By:
Mar 08,2016
1 people found
this helpful
Really fantastic service from Lucy at Gatekeeper - she has been so helpful. We've met several people from Gatekeeper now and they have all been really lovely. Kitty showed us around the house and gave us the details, then we have been speaking to Laura about our application and now Lucy is looking after us in their property management department and she is always happy to help if we have questions. Our heating broke a few days ago and she was really sympathetic and got someone out the same day t...
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Comment on agent fees
All agents charge quite a lot but Gatekeeper's fees were about the same as we have paid before, but we seemed to get more for the money with online application forms and staff who are looking after us and the house.
Was this helpful? Yes
Jan 14,2016
Minithumbdown
By:
Jan 14,2016
3 people found
this helpful
I tried to buy a house through Gatekeeper toward the end of 2014. It fell through, and there was a lack of communication and honesty from one of the directors. Effectively, having had my offer accepted, I was then told that I had lost the house. I had never been in this position before, and was not informed that I could up my offer, or given opportunity to do so - until a different, reputable estate agent in Witney advised me. By that time, it was too late! I used a different estate agent to buy...
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What agent could do to change your mind?
Unable to comment, as would not use again after my one bad experience.
Comment on agent fees
Unable to comment, as would not use again after my one bad experience.
Was this helpful? Yes
By: Gatekeeper
Jan 15, 2016
View all comments (1)
We always pride ourselves at offering more as standard, so when we receive a review such as this one it is always disappointing, however in this case we do not feel that we have offered poor service. We have an obligation to present all offers to a vendor. If a vendor decides that they would like to accept an offer from a different buyer, they are free to make this choice. An offer is not simply a question of price - some vendors will take a lower offer for a chain-free or cash sale, etc. ....
Jul 31,2015
Minithumbdown
By:
Jul 31,2015
3 people found
this helpful
Oh dear, where to start! My advice would be to avoid this agent at all costs. On the face of it their fees look very reasonable but you will pay over the odds in the long term. Add to this the unpleasant manner of one of their staff, the fact that they will deduct money from the rent due to you without your say-so, not answer emails/queries, sit on your rent for a whole month if the timing doesn't fit their timescales (ie rent is only paid to landlords at the end of the month), deploy contrac...
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Was this helpful? Yes
By: Ziggy
Feb 19, 2016
View all comments (2)
Good to read reviews, will not be using this company ever....
Feb 18,2015
Minithumbdown
By:
Feb 18,2015
6 people found
this helpful
Gatekeeper are full of totally inadequate staff that operate like their job is to make you as dissatisfied as possible. Could never get a decent answer from any queries (always being made to an 0845 number so you are charged to chase up every time). Had 3 different Property Managers equally as useless as the last, never having any communication between each other or an idea at what goes on. Also be warned, we received information from another letting agency that Gatekeeper only allow you 6 month...
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What agent could do to change your mind?
Not been full of total fuckwits!
Was this helpful? Yes
Jan 28,2015
Minithumbdown
By:
Jan 28,2015
5 people found
this helpful
This agency was quick to contact you with a problem but when you needed aid or some assistants was very slow at helping. I was let down by the staff not helping resolve issues and was told was going to be put a bad debt as they made a mistake with The amount of rent I owed upping it last minute. They didntve much privacy when looking for new tenants and just came round without stating a time only a date....
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Was this helpful? Yes
Jan 13,2015
Minithumbdown
By:
Jan 13,2015
6 people found
this helpful
We were happy to move in to a lovely house in Oxfordshire, but for the next year we were unfortunately in the hands of the most inept, unprofessional companies I have ever dealt with. Every issue we raised regarding the property (there were a lot) were handled in a poor, delayed, unprofessional and dismissive way. There were often months between a problem being identified, and the problem solved. Gatekeepers agreed to pay for a boiler serviceman to be sent out to fix the boiler, only for them t...
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Was this helpful? Yes
Jul 08,2014
Minithumbdown
By:
Jul 08,2014
5 people found
this helpful
We viewed a property in Bicester and fell in love with it. I am 6 months pregnant and we are looking for a practical property for ourselves and our baby. This place was ideal. After confirming everything with Ben and him contacting the owner, we got the go ahead. My husband got the code to complete the form and pay £250, but then information was wrong and we had to phone twice to correct information. We we're advised to go with their insurance, which I thought was cheeky, as it's more...
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What agent could do to change your mind?
Tell us the truth and help finding us a new property. That is customer service!!!!!
Was this helpful? Yes
May 25,2014
Minithumbdown
By:
May 25,2014
6 people found
this helpful
rubbish! useless do not use! flat was mouldy, things broken, not working etc. things promised and not received stay away at all costs...
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What agent could do to change your mind?
nothing
Was this helpful? Yes
By: Gatekeeper
Aug 27, 2014
View all comments (5)
The whole team here in the Gatekeeper office are very upset to read this; we absolutely do not feel that we act in any way close to illegal, in fact we have chosen to sign up to both The Property Ombudsman and the National Federation of Property Professionals, meaning we must abide by their codes of conduct. In many cases we go above and beyond these codes to offer the best service possible. As in all businesses, and particularly when dealing with multiple parties, there will always be occasi....
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 43% accuracy of agent's valuations
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Michael Bennett - upload your photo Michael Bennett
4 reviews

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Ben Townsend - upload your photo Ben Townsend
1 reviews

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Lucy Forde - upload your photo Lucy Forde
1 reviews

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Kitty  - upload your photo Kitty
1 reviews

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Mat Symons - upload your photo Mat Symons
0 reviews

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Mat Symons - upload your photo Mat Symons
1 reviews

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