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    Michael Bennett
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    Ben Townsend
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    Lucy Forde
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    Kitty
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    Naomi bottomley
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Gatekeeper Property Services Ltd

77 High Street Witney
Oxfordshire
OX28 6JA

01993 608667
Nov 19,2017
Minithumbup
By: 'Dave M'
Nov 19,2017
0 people found
this helpful
New to the area I contacted lots of agents. Gatekeeper gave me the best choice of places to see, squeezed me in to see some of them the same day and gave me great advice on areas and listened to what I was looking for. Great job...
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Was this helpful? Yes
Nov 15,2017
Minithumbdown
Lucy Forde
By: 'Susan'
Nov 15,2017
0 people found
this helpful
I have been using Gatekeeper for 5 years now and honestly wouldn't go anywhere else, great company and staff, I can relax in the knowledge that everything is being taken care of...
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Was this helpful? Yes
Nov 15,2017
Minithumbup
Ben Townsend
By: 'Stoney'
Nov 15,2017
0 people found
this helpful
Love our new home, we bought our first family home and we're worried about the stress involved in butt a house especially with our other commitments but this was a breeze. Thanks so much!!...
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Was this helpful? Yes
Nov 12,2017
Minithumbup
By: 'Diane'
Nov 12,2017
0 people found
this helpful
Renting my flat for the for the first time has been easy with help from everyone.all my questions have been answered however simple without me feeling stupid thank you...
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Was this helpful? Yes
Nov 06,2017
Minithumbup
By: 'Happy Landlord'
Nov 06,2017
0 people found
this helpful
A breath of fresh air compared to other agents I have used in the past. I feel they genuinely want to offer great service, they give clear timely communication that keeps me in the loop without feeling I am having to make all the decisions and manage the property myself. Well done Gatekeeper....
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Comment on agent fees
Competitive
Was this helpful? Yes
Nov 02,2017
Minithumbup
Lucy Forde
By: 'Banbury5'
Nov 02,2017
0 people found
this helpful
Yet Again Great service from the GateKeeper team.Any issue or problem they have always sorted quickly and with the minimum of trouble. Would recommend them to anyone look for a Letting agency with a difference (Great Service Great staff )...
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Comment on agent fees
Fees are low compared to the rest of the market
Was this helpful? Yes
Oct 27,2017
Minithumbup
By: 'Sian Turner'
Oct 27,2017
0 people found
this helpful
Buying has been quick and easy which is much different from my last move. I have been kept up to date all the way through and had help when I needed it. Thanks to everyone involved....
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Was this helpful? Yes
Oct 26,2017
Minithumbup
By: 'louise Churchill'
Oct 26,2017
0 people found
this helpful
Everything I wanted when selling my house. Lots of interest and a quick sale followed by regular updates until everything was done. Thanks...
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Was this helpful? Yes
Oct 23,2017
Minithumbup
By: 'Graham Allen'
Oct 23,2017
0 people found
this helpful
Really helpful. I am new to the area and I received good advice and a good choice of places to look at....
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Was this helpful? Yes
Oct 23,2017
Minithumbup
Ben Townsend
By: 'ian'
Oct 23,2017
0 people found
this helpful
We sold through Gatekeeper just wanted to say a big thank you for all the support and advise. Great job....
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Comment on agent fees
Very reasonable fees
Was this helpful? Yes
Oct 23,2017
Minithumbup
Ben Townsend
By: 'Charlie'
Oct 23,2017
0 people found
this helpful
Thanks Ben for all the help at making everything as stress-free as possible. The whole team was proactive and always helpful....
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Comment on agent fees
Fees were very reasonable and good value for the service provided
Was this helpful? Yes
Oct 20,2017
Minithumbup
Naomi bottomley
By: 'Stephanie'
Oct 20,2017
0 people found
this helpful
From showing us around to giving us information she was lovely for first time renting she explained everything to us and made it all easy to understand. Even when sending emails to arrange a viewing. I can't fault her or the company as they have kept in touch all the way...
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Was this helpful? Yes
Oct 19,2017
Minithumbup
Naomi bottomley
By: 'Joanna'
Oct 19,2017
0 people found
this helpful
Excellent service, with fantastic communication throughout the whole process. Both Naomi & Phil made it a stress free experience! Highly recommend to anyone....
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Comment on agent fees
Good value for money
Was this helpful? Yes
Oct 17,2017
Minithumbup
Lucy Forde
By: 'R B'
Oct 17,2017
0 people found
this helpful
We've been landlords for several years with Gatekeeper and are very satisfied. It's impossible to have a 9 year relationship and not have some issues. Any we've had have been resolved quickly and to our total satisfaction. I found some of the tenant's reviews strange as we've had 1 set of tenant's for 9 years 1 set for 6 years and another for 5 years so Gatekeeper must be doing something right from that perspective or they would move on. Lucy is my preferred point o...
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Comment on agent fees
good ie below average
Was this helpful? Yes
Oct 08,2017
Minithumbup
By: 'James'
Oct 08,2017
0 people found
this helpful
My house has just been sold after only a couple of weeks. My offer on a new place has been accepted too. I know the team at Gatekeeper worked hard to get a buyer and the price I needed to make my move happen. Thanks to all...
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Was this helpful? Yes
Oct 06,2017
Minithumbup
Ben Townsend
By: 'Philip'
Oct 06,2017
0 people found
this helpful
Fantastic service throughout the process and would highly recommend to any of our friends or family if they are renting in the area....
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Was this helpful? Yes
Oct 05,2017
Minithumbup
By: 'Natbedd'
Oct 05,2017
1 people found
this helpful
As an investor buying my first property it was great to have someone to walk me through the whole process and answer my (many) questions. Ben and the team did exactly that. From helping me understand the finances to steering me to buy the right property, then finding me a tenant. The Landlord portal lets me see all my account details easily and keeps me informed. One down and I'm already thinking of a second property. Thanks, Guys, good job....
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Comment on agent fees
Good
Was this helpful? Yes
Oct 02,2017
Minithumbdown
Mat Symons
By: 'mickfisher60'
Oct 02,2017
1 people found
this helpful
When renting my home Gatekeeper gave great advice from start to finish, Cant speak highly enough of the support they gave me. Would definitely recommend to anyone....
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Was this helpful? Yes
Oct 01,2017
Minithumbup
Mat Symons
By: 'Greenwoodj1'
Oct 01,2017
1 people found
this helpful
Gatekeeper found me some great tenants really quickly at a good rental price! My tenants seem happy too which is a bonus!...
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Was this helpful? Yes
Sep 27,2017
Minithumbdown
By: 'AVOID LIKE THE PLAGUE'
Sep 27,2017
4 people found
this helpful
AVOID GATEKEEPER LIKE THE PLAGUE. They are the WORSE letting agency and all the negative reviews posted over the years are telling the truth. Clearly nothing has changed. There should be zero stars. Most of the 'positive' reviews on here lack details and are fake, which should tell you everything you need to know. They: *Try to rent you a property on the pretext it is long term when it isn't *Force you to use an expensive information line number to call them the moment you sign ...
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Comment on agent fees
Extortionate. Charging for everything they can possibly think of.
Was this helpful? Yes
By: Lucy Forde
Oct 05, 2017
View all comments (1)
Thank you for your feedback. I am disappointed to hear that you are unhappy with the service you have received from us. Our customer service is really important to me and I would like to review what has taken place to see if I can help. Please feel free to contact me on pct@gatekeeper.co.uk. ...
Sep 26,2017
Minithumbup
By: 'Linasy7'
Sep 26,2017
0 people found
this helpful
'Having been a Landlord for many years I have seen and heard most things before. Gatekeeper has lived up to their billing and I am very happy. My search for a good agent has hopefully finished. Well done to the whole team'....
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Was this helpful? Yes
Sep 26,2017
Minithumbup
Mat Symons
Ben Townsend
By: 'Anne'
Sep 26,2017
0 people found
this helpful
I recently sold my property with Gatekeeper and cannot recommend them highly enough. From the onset the team kept me up to date with all developments, organised viewings to suit my work commitments and gave me honest and accurate feedback from the vendors. All of which enabled me to sell my house in an area where the market is relatively slow within a period of 6 weeks. I found the service given to me by Gatekeeper was exceptional resulting in a stress free smooth transaction. I would highly ...
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Comment on agent fees
Excellent
Was this helpful? Yes
Sep 26,2017
Minithumbup
By: 'fizzypan'
Sep 26,2017
0 people found
this helpful
As a Landlord I have used Gatekeeper for a number of years. I have always been extremely impressed with their service. They deal with any issues promptly and accurately, offering first rate communication. They are also proactive in making me aware of tenancy end dates etc. I would not hesitate to continue to use Gatekeeper as I build my portfolio or to recommend them to other landlords....
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Comment on agent fees
I believe the fees charged for the service we receive are more than fair
Was this helpful? Yes
Sep 10,2017
Minithumbup
By: 'Charles Martin'
Sep 10,2017
0 people found
this helpful
Phil is the ideal person to promote a property for rent or for sale. I had tenants moving in within a week of Phil taking it on. And all hassle free. He is totally non- pushy which I like too. His articulate positive marketing did the job. Because of Phil I would recommend Gatekeeper to anyone wanting to let a property..or indeed sell. Many thanks Phil for a job superbly well done...
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Comment on agent fees
Good
Was this helpful? Yes
Jul 07,2017
Minithumbdown
By: 'Hones Reviews.'
Jul 07,2017
2 people found
this helpful
These are the worst agents ever. As an investor I have dealt with many agents over the years. First of all they do not take their under offer or even sold properties off Rightmove. So you ring them up and all properties have been sold or are under offer. No communication after an offer was make and they play prospective buyers off against each other. Very rude telephone manners when they know that you are of no use to you they do not even say good by over the phone. Especially Naomi Bottomley. Y...
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Comment on agent fees
NA
Was this helpful? Yes
By: Phil Kendall
Jul 10, 2017
View all comments (1)
Thank you for taking the time to leave feedback for us. I am disappointed to hear that you have received less than fantastic service from us. Our customer service is really important to me and I am keen to look into this but will need to take a few details from you, please get in touch via enquiries@gatekeeper.co.uk and can I can review what has taken place. Many thanks. ...
May 02,2017
Minithumbdown
Alex Abbott
By: 'Claire'
May 02,2017
2 people found
this helpful
Sadly I had to give 1 star...Terrible customer service. Alex Abbot is never available for a phone call (which the tenant is charged for.) He says messages are never received and emails are also never received decpite him dealing with emails before phone calls. The only time I have ever got hold of Alex Abbott was calling continuously throughout the day until he took my call for a broken/leaking washing machine. When you do speak to him he is rude and non caring. If you have a dog in the house an...
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Comment on agent fees
Fees are ridiculous...but just see other reviews and the news...
Was this helpful? Yes
By: Lucy Forde
May 25, 2017
View all comments (1)
Hello Claire, thank you for your feedback. I am disappointed to hear that you have received less than fantastic service from us. Our customer service is really important to us and I would like to review what has taken place to see if I can help. Please feel free to contact me to discuss your issues either on my email lucy@gatekeeper.co.uk or call 0871 2000 155. ...
Oct 12,2016
Minithumbdown
Mat Symons
By: 'Angry tenant'
Oct 12,2016
5 people found
this helpful
We had a terrible experience with Gatekeeper. Without our knowledge or consent they had taken images inside our flat and put them online when we were moving out. When I complained to them it was brushed away and they said that I must have missed the text message and email that they send me. Mat was not apologetic and did not show any sympathy with how upsetting the situation was. He claimed their computerised system was flawless. He trusts his faulty system so much that he does not even wait for...
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Comment on agent fees
No comment
Was this helpful? Yes
May 21,2016
Minithumbdown
By: 'Stay away from Gatekeepers'
May 21,2016
5 people found
this helpful
Seems more than dubious to me. Since I am a German national living in the US and moving to UK, I cannot meet their criteria, which is first of all fine with me (keep reading!): " - Must have been a UK resident with a UK address for at least the past 12 Months. - Must be working and on a permanent employment contract. - Must Pass a basic credit check application" BUT: I have a contract, my husband had a contract, we will even be able to transfer our credit score from the US...
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Comment on agent fees
Okay - not quite impressivly low
Was this helpful? Yes
Jan 14,2016
Minithumbdown
By: 'Miriam'
Jan 14,2016
3 people found
this helpful
I tried to buy a house through Gatekeeper toward the end of 2014. It fell through, and there was a lack of communication and honesty from one of the directors. Effectively, having had my offer accepted, I was then told that I had lost the house. I had never been in this position before, and was not informed that I could up my offer, or given opportunity to do so - until a different, reputable estate agent in Witney advised me. By that time, it was too late! I used a different estate agent to buy...
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What agent could do to change your mind?
Unable to comment, as would not use again after my one bad experience.
Attached Files
Comment on agent fees
Unable to comment, as would not use again after my one bad experience.
Was this helpful? Yes
By: Gatekeeper
Jan 15, 2016
View all comments (1)
We always pride ourselves at offering more as standard, so when we receive a review such as this one it is always disappointing, however in this case we do not feel that we have offered poor service. We have an obligation to present all offers to a vendor. If a vendor decides that they would like to accept an offer from a different buyer, they are free to make this choice. An offer is not simply a question of price - some vendors will take a lower offer for a chain-free or cash sale, etc. ...
Jul 31,2015
Minithumbdown
By: 'Stressed'
Jul 31,2015
3 people found
this helpful
Oh dear, where to start! My advice would be to avoid this agent at all costs. On the face of it their fees look very reasonable but you will pay over the odds in the long term. Add to this the unpleasant manner of one of their staff, the fact that they will deduct money from the rent due to you without your say-so, not answer emails/queries, sit on your rent for a whole month if the timing doesn't fit their timescales (ie rent is only paid to landlords at the end of the month), deploy contrac...
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Was this helpful? Yes
By: Ziggy
Feb 19, 2016
View all comments (2)
Good to read reviews, will not be using this company ever ...
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
78% customers were satisfied with fees 82% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £290,000
  • Max: £372,500

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
10 3 3 7 6 0 2 0 0 4
Michael Bennett - upload your photo Michael Bennett
4 reviews

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Ben Townsend - upload your photo Ben Townsend
6 reviews

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Lucy Forde - upload your photo Lucy Forde
3 reviews

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Kitty  - upload your photo Kitty
1 reviews

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Mat Symons - upload your photo Mat Symons
3 reviews

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Mat Symons - upload your photo Mat Symons
1 reviews

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Alex Abbott - upload your photo Alex Abbott
1 reviews

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Naomi bottomley - upload your photo Naomi bottomley
2 reviews

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