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Gatekeeper Property Services Ltd

165 Victoria Road Swindon
Wiltshire
SN1 3BU

01793 536 536
Website not available

Properties for Sale
Properties to Rent

“House Move...”

Sep 21,2018
Minithumbup
By: 'Fiona B'
Sep 21,2018
1 people found
this helpful
We have recently used Gatekeeper for the 1st time to rent a property and have found all staff very friendly and professional from start to finish. Daniel showed us round the house we were interested in a couple of times and answered any queries we ...
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Comment on agent fees
I think the fees are fair.
Was this helpful? Yes

“Fantastic...”

Aug 29,2018
Minithumbdown
By: 'Mr Madhuram Rana'
Aug 29,2018
0 people found
this helpful
As a landlord, I am really happy so far. All property updates in time and with very important informations. Impartial advice to both tenant and landlord. My allocated staff used to be Kate Mittell now Sarah Evans. Both are great for me. Thank you very ...
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Comment on agent fees
I am happy with their current fees.
Was this helpful? Yes

“Excellent service...”

Aug 11,2018
Minithumbup
By: 'Chelsea'
Aug 11,2018
0 people found
this helpful
Me and my friend were looking for our first place together and these were our first viewings , Daniel knew that and didn't take advantage of that , he told us the pros and cons of each place and wanted to help us find the right ...
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By: Vanessa
Aug 16, 2018
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Hi Chelsea, thanks so much for leaving such great feedback for Daniel, it's great to hear that he looked after you so well. Kind Regards, Vanessa - Marketing Director ...

“Landlord & Seller...”

Jul 13,2018
Minithumbup
By: 'Steve Gardner'
Jul 13,2018
0 people found
this helpful
I have been a customer of Gatekeeper for many years now. Through my time I have sold a property and now I am Landlord. The dealings I have had with the team have been very efficient and detailed on all occasions. The online landlord account ...
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Comment on agent fees
Excellent
Was this helpful? Yes

“Polight staff and swift response...”

Jul 12,2018
Minithumbup
By: 'Randolph'
Jul 12,2018
0 people found
this helpful
Sarah and the whole Swindon team has been very supportive and has made my move to Swindon fairly easier as I've had no problems at the accommodation. When ever I have needed help they have responded swiftly and have been very reliable...
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Comment on agent fees
Fair pricing
Was this helpful? Yes
By: Vanessa
Jul 17, 2018
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Thanks so much for the 5 Star Review, it's great to hear that Sarah and the team have supported you through your move to Swindon and that they have been quick to respond and reliable. Kind Regards, Vanessa - Marketing Director ...

“Property inspection...”

Jul 03,2018
Minithumbup
By: 'Gemma Ferguson'
Jul 03,2018
0 people found
this helpful
Sarah is friendly and approachable. She responds to any emails efficiently ensuring that any queries are answered and resolved quickly....
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By: Vanessa
Jul 10, 2018
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Hi Gemma, thanks so much for leaving a positive review. I am so pleased that you have found Sarah to be friendly, approachable and also efficient in dealing with your enquiries. Kind Regards, Vanessa - Marketing Director ...

“Selling with Gatekeeeper...”

Jun 14,2018
Minithumbup
By: 'Martin Smith'
Jun 14,2018
0 people found
this helpful
I found Gatekeeper though an online search as their reviews were amongst the best out there. The initial valuation of my property was very detailed and the email confirmation of the discussion was very quick to summarise the details. I gave them the green light ...
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Comment on agent fees
Excellent in the current market
Was this helpful? Yes

“Just rented our first home...”

May 28,2018
Minithumbup
By: 'Lucy Willows'
May 28,2018
0 people found
this helpful
My partner & I have just rented our first home together through Gatekeeper and I am very happy with the service I received. As neither of us had done it before we were a bit green but they held our hand through it all. Excited ...
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Comment on agent fees
Good
Was this helpful? Yes

“Vacating Tenant...”

May 21,2018
Minithumbup
By: 'Robert Baker'
May 21,2018
0 people found
this helpful
I have just moved out of a property that I rented for 2 and a half years. Only moving on as now moving in with my partner. The care team were excellent and always answered any questions I had. They did a great job at getting ...
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Comment on agent fees
No problem at all. Very clear and reasonable
Was this helpful? Yes

“Viewing & Application...”

May 18,2018
Minithumbup
By: 'David Darcy'
May 18,2018
0 people found
this helpful
I have rented a property through the Swindon Team. I had an evening viewing with Dan and completed the on-line application the next day which was very simple and easy. I then was looked after by Sarah in the central team who did the rest ...
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Comment on agent fees
Reasonable
Was this helpful? Yes

“Landlord Abroad!...”

May 18,2018
Minithumbup
By: 'Nicki Starling'
May 18,2018
0 people found
this helpful
As a Landlord that lives abroad I rely on both the local sales team and the central office to be my eyes and ears keeping an eye on my investment. Everything runs smoothly a majority of the time and I can use my online account ...
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Comment on agent fees
I shopped around when I went with them and they were the best value I could find
Was this helpful? Yes

“Tenancy RenewedBusy but tenancy renewed OK...”

May 18,2018
Minithumbup
By: 'Hughie French'
May 18,2018
0 people found
this helpful
My tenancy has just been renewed for the 3rd time and I am very happy with the process. All done on-line very simple and easy for me and my partner to do. Don't have to go in to offices or print and post paperwork ...
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Comment on agent fees
No issues with them
Was this helpful? Yes

“Gatekeeper Has Excellent Service...”

May 16,2018
Minithumbup
By: 'Hingus P'
May 16,2018
0 people found
this helpful
We rented a house in Swindon through Gatekeeper. We have just bought our first home and we just wanted to say thanks because the team couldn't have been more helpful during a stressful time! They made sure we knew what we had to do ...
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Comment on agent fees
Good
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“New Tenants Found Quickly...”

May 16,2018
Minithumbup
By: 'Natalie Clarke'
May 16,2018
0 people found
this helpful
Thank you as always to the team at Gatekeeper, and in this instance especially Phil and Alex. Both worked very hard to make sure the transition to new tenants was as quick as possible, yet making sure that both new tenants and landlord get the ...
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Comment on agent fees
Excellent when compared to Many in the Market
Was this helpful? Yes

“Fantastic Experience and Service...”

May 16,2018
Minithumbup
By: 'James Bower'
May 16,2018
0 people found
this helpful
I have dealt with a number of agents over the years and always have felt a little let down by the communication or general customer care. My experience with Gatekeeper has broken that mold. The communication was excellent (both written and verbal) and the staff ...
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Comment on agent fees
Excellent Value for Money
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“Horror Story You Hear On The News...”

May 14,2018
Minithumbdown
By: 'Heather'
May 14,2018
5 people found
this helpful
No smoke alarm or CO2 monitor. Attempted to charge £55 out of my deposit for this. I had the paperwork to show someone had been to my house and recommended them to install one, which they hadn't. I had a huge personal tragedy and needed ...
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Comment on agent fees
Disgusting.
Was this helpful? Yes
By: Bronto
Sep 06, 2018
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please can you give me a way of contacting you Heather. I have also had similar problems and would love to help ...

“Very Satisfied landlord...”

May 11,2018
Minithumbup
By: 'Vince'
May 11,2018
0 people found
this helpful
I Have used Gatekeeper for a number of years now.I am extremely happy with them.They are very efficient,if any problems arise they are sorted out promptly by a very helpful team.They are easily the best letting agent I have dealt with ...
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Comment on agent fees
Good
Was this helpful? Yes

“Fantastic service...”

May 10,2018
Minithumbup
By: 'Holly'
May 10,2018
0 people found
this helpful
First time renting, and the onlone system was really easy. Would defonately rexcomend to friends. Thanks again, can't wait to move in tp our new home....
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Comment on agent fees
Good compared to what we had been told elsewhere
Was this helpful? Yes

“New Tenant...”

May 02,2018
Minithumbup
By: 'Carly B'
May 02,2018
0 people found
this helpful
I have dealt with Dan & Ben the Swindon Branch and then Lucy in the central office about my tenancy application. All of the team have been very helpful and have explained every step in simple to understand detail. I am very impressed with all ...
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Comment on agent fees
Very Good
Was this helpful? Yes

“Self Managing Landlord...”

May 02,2018
Minithumbup
By: 'Landlord Callum'
May 02,2018
0 people found
this helpful
As a Landlord I cant speak highly enough of both the Swindon Team and the Head Office. I mange my property myself but they always give me great advice about the market and pricing for rent reviews etc and its easy to get deposits returned ...
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Comment on agent fees
Very Competitive
Was this helpful? Yes

“Lizs Reviews...”

May 02,2018
Minithumbup
By: 'Liz Barrett'
May 02,2018
0 people found
this helpful
As a tenant I couldn't be happier. Simple application with good support. Move in was really smooth. Good inventory including utility switch. Great Service...
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Comment on agent fees
Competitive
Was this helpful? Yes

“House Sale...”

May 02,2018
Minithumbup
By: 'Frank Evo'
May 02,2018
0 people found
this helpful
Thank you so much to the whole team for their support with my house sale. All went very smoothly. Much appreciated....
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Comment on agent fees
Excellent
Was this helpful? Yes

“Fantastic service for my sale...”

Apr 26,2018
Minithumbup
By: 'Arthur'
Apr 26,2018
0 people found
this helpful
Thank you once again for all your help in getting me sold, having Dan and Ben as my move managers was a god send and made things so simple for me. I would definitely use you when I decide to move again....
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Comment on agent fees
Good
Was this helpful? Yes
Jan 26,2018
Minithumbup
By: 'TraceyP'
Jan 26,2018
0 people found
this helpful
I have been using gatekeeper as my agency for nearly ten years now and can honestly say they have made my job a whole lot easier. The service is excellent, Lucy is currently looking after me and cannot be any more attentive. The Landlords system ...
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By: Vanessa Brady
Jan 30, 2018
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Thank you so much for taking the time to post your review and share your experiences with the Gatekeeper Team. I am delighted you have received excellent service and would highly recommend us. Kind Regards, Vanessa - Marketing Director ...
Jan 19,2018
Minithumbup
By: 'Mark J Anger'
Jan 19,2018
0 people found
this helpful
Sarah provides an efficient personal service ideally suited to my needs where initial contact is via email and text so as not to disturb me during my working hours but is always available on those rare occasions we've needed to speak directly over the ...
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By: Vanessa Mclean
Jan 23, 2018
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Thank you so much for taking the time to post your positive review, I am so pleased that Sarah gave you such helpful service. Kind Regards, Vanessa - Marketing Director ...
Nov 09,2017
Minithumbup
By: 'M E Lavender (Wells)'
Nov 09,2017
0 people found
this helpful
I have been dealing with Gatekeeper for a number of years now, and I couldn't cope without them looking after both of my properties in Swindon, as I live a two hour drive away now and would not be able to dedicate the amount ...
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Comment on agent fees
Good value for money. Worth every penny.
Was this helpful? Yes
Oct 03,2017
Minithumbup
By: 'Gillian'
Oct 03,2017
0 people found
this helpful
As a first time landlord Ben explained the process to me with great patience what I needed to do and when was best. He has reassured me and helped to find a client. The company are quick to get back to you and text you ...
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Comment on agent fees
Good
Was this helpful? Yes
Jun 08,2017
Minithumbup
By: 'LandlordBC'
Jun 08,2017
0 people found
this helpful
Team always responds promptly and with great care. I really appreciate all the efforts in finding a tenant and setting up all very quickly. Keep me informed at all stages but also allow me to get on with my life...
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Comment on agent fees
Excellent, very competitive management fee
Was this helpful? Yes
May 14,2017
Minithumbup
By: 'Never touch gatekeeper'
May 14,2017
2 people found
this helpful
Worst agency ever! Lived in a flat with them for a year and a half,once moved in we found out there was no hot water or even water pressure! Told them and contacted landlord and it took 6 months for them to look at it! ...
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Comment on agent fees
Agencies fees are ridiculous!
Was this helpful? Yes
By: Lucy Forde
May 25, 2017
View all comments (1)
Thank you for your feedback. I am disappointed to hear that you have received less than fantastic service from us. Our customer service is really important to us and I would like to review what has taken place to see if I can help. Please feel free to contact me to discuss your issues by calling 0871 2000 155. ...
Nov 30,2016
Minithumbup
By: 'Happy seller'
Nov 30,2016
1 people found
this helpful
Professionalism, attentiveness and honesty throughout. My total move time was around 5 months - whilst this was an arduous move I had abosolute faith in Gatekeeper and Phil throughout. From the start with Alicia's proactivity in seeking out my home to book a valuation, to ...
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Comment on agent fees
Excellent fees
Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
88% customers were satisfied with fees 88% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £118,000
  • Max: £265,000

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
9 1 21 4 4 0 0 0 0 2

Fees

No fees set.

Complaints Procedure

No procedure available.
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