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Gatekeeper Property Services Ltd

165 Victoria Road Swindon
Wiltshire
SN1 3BU

01793 536 536
Website not available

Properties for Sale
Properties to Rent

“ Vacating Tenant... ”

May 21,2018
Minithumbup
By: 'Robert Baker'
May 21,2018
0 people found
this helpful
I have just moved out of a property that I rented for 2 and a half years. Only moving on as now moving in with my partner. The care team were excellent and always answered any questions I had. They did a great job at getting ...
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Comment on agent fees
No problem at all. Very clear and reasonable
Was this helpful? Yes

“ Viewing & Application... ”

May 18,2018
Minithumbup
By: 'David Darcy'
May 18,2018
0 people found
this helpful
I have rented a property through the Swindon Team. I had an evening viewing with Dan and completed the on-line application the next day which was very simple and easy. I then was looked after by Sarah in the central team who did the rest ...
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Comment on agent fees
Reasonable
Was this helpful? Yes

“ Landlord Abroad!... ”

May 18,2018
Minithumbup
By: 'Nicki Starling'
May 18,2018
0 people found
this helpful
As a Landlord that lives abroad I rely on both the local sales team and the central office to be my eyes and ears keeping an eye on my investment. Everything runs smoothly a majority of the time and I can use my online account ...
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Comment on agent fees
I shopped around when I went with them and they were the best value I could find
Was this helpful? Yes

“ Tenancy RenewedBusy but tenancy renewed OK... ”

May 18,2018
Minithumbup
By: 'Hughie French'
May 18,2018
0 people found
this helpful
My tenancy has just been renewed for the 3rd time and I am very happy with the process. All done on-line very simple and easy for me and my partner to do. Don't have to go in to offices or print and post paperwork ...
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Comment on agent fees
No issues with them
Was this helpful? Yes

“ Gatekeeper Has Excellent Service... ”

May 16,2018
Minithumbup
By: 'Hingus P'
May 16,2018
0 people found
this helpful
We rented a house in Swindon through Gatekeeper. We have just bought our first home and we just wanted to say thanks because the team couldn't have been more helpful during a stressful time! They made sure we knew what we had to do ...
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Comment on agent fees
Good
Was this helpful? Yes

“ New Tenants Found Quickly... ”

May 16,2018
Minithumbup
By: 'Natalie Clarke'
May 16,2018
0 people found
this helpful
Thank you as always to the team at Gatekeeper, and in this instance especially Phil and Alex. Both worked very hard to make sure the transition to new tenants was as quick as possible, yet making sure that both new tenants and landlord get the ...
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Comment on agent fees
Excellent when compared to Many in the Market
Was this helpful? Yes

“ Fantastic Experience and Service... ”

May 16,2018
Minithumbup
By: 'James Bower'
May 16,2018
0 people found
this helpful
I have dealt with a number of agents over the years and always have felt a little let down by the communication or general customer care. My experience with Gatekeeper has broken that mold. The communication was excellent (both written and verbal) and the staff ...
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Comment on agent fees
Excellent Value for Money
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“ Horror Story You Hear On The News... ”

May 14,2018
Minithumbdown
By: 'Heather'
May 14,2018
2 people found
this helpful
No smoke alarm or CO2 monitor. Attempted to charge £55 out of my deposit for this. I had the paperwork to show someone had been to my house and recommended them to install one, which they hadn't. I had a huge personal tragedy and needed ...
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Comment on agent fees
Disgusting.
Was this helpful? Yes
By: Vanessa
May 17, 2018
View all comments (1)
I am sorry you have had such a poor experience and would welcome the opportunity to discuss this with you, unfortunately we cannot find a record of you, or the activities reported in this review, on our system so it is difficult to understand where this went wrong. Please do contact us directly so that we can support you. We are members of The Property Ombudsman s Scheme and The National Association of Estate Agents and abide by their rules and regulations in all our procedures and activities. ...

“ Very Satisfied landlord... ”

May 11,2018
Minithumbup
By: 'Vince'
May 11,2018
0 people found
this helpful
I Have used Gatekeeper for a number of years now.I am extremely happy with them.They are very efficient,if any problems arise they are sorted out promptly by a very helpful team.They are easily the best letting agent I have dealt with ...
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Comment on agent fees
Good
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“ Fantastic service... ”

May 10,2018
Minithumbup
By: 'Holly'
May 10,2018
0 people found
this helpful
First time renting, and the onlone system was really easy. Would defonately rexcomend to friends. Thanks again, can't wait to move in tp our new home....
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Comment on agent fees
Good compared to what we had been told elsewhere
Was this helpful? Yes

“ New Tenant... ”

May 02,2018
Minithumbup
By: 'Carly B'
May 02,2018
0 people found
this helpful
I have dealt with Dan & Ben the Swindon Branch and then Lucy in the central office about my tenancy application. All of the team have been very helpful and have explained every step in simple to understand detail. I am very impressed with all ...
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Comment on agent fees
Very Good
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“ Self Managing Landlord... ”

May 02,2018
Minithumbup
By: 'Landlord Callum'
May 02,2018
0 people found
this helpful
As a Landlord I cant speak highly enough of both the Swindon Team and the Head Office. I mange my property myself but they always give me great advice about the market and pricing for rent reviews etc and its easy to get deposits returned ...
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Comment on agent fees
Very Competitive
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“ Lizs Reviews... ”

May 02,2018
Minithumbup
By: 'Liz Barrett'
May 02,2018
0 people found
this helpful
As a tenant I couldn't be happier. Simple application with good support. Move in was really smooth. Good inventory including utility switch. Great Service...
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Comment on agent fees
Competitive
Was this helpful? Yes

“ House Sale... ”

May 02,2018
Minithumbup
By: 'Frank Evo'
May 02,2018
0 people found
this helpful
Thank you so much to the whole team for their support with my house sale. All went very smoothly. Much appreciated....
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Comment on agent fees
Excellent
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“ Fantastic service for my sale... ”

Apr 26,2018
Minithumbup
By: 'Arthur'
Apr 26,2018
0 people found
this helpful
Thank you once again for all your help in getting me sold, having Dan and Ben as my move managers was a god send and made things so simple for me. I would definitely use you when I decide to move again....
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Comment on agent fees
Good
Was this helpful? Yes
Jan 26,2018
Minithumbup
By: 'TraceyP'
Jan 26,2018
0 people found
this helpful
I have been using gatekeeper as my agency for nearly ten years now and can honestly say they have made my job a whole lot easier. The service is excellent, Lucy is currently looking after me and cannot be any more attentive. The Landlords system ...
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By: Vanessa Brady
Jan 30, 2018
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Thank you so much for taking the time to post your review and share your experiences with the Gatekeeper Team. I am delighted you have received excellent service and would highly recommend us. Kind Regards, Vanessa - Marketing Director ...
Jan 19,2018
Minithumbup
By: 'Mark J Anger'
Jan 19,2018
0 people found
this helpful
Sarah provides an efficient personal service ideally suited to my needs where initial contact is via email and text so as not to disturb me during my working hours but is always available on those rare occasions we've needed to speak directly over the ...
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By: Vanessa Mclean
Jan 23, 2018
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Thank you so much for taking the time to post your positive review, I am so pleased that Sarah gave you such helpful service. Kind Regards, Vanessa - Marketing Director ...
Nov 09,2017
Minithumbup
By: 'M E Lavender (Wells)'
Nov 09,2017
0 people found
this helpful
I have been dealing with Gatekeeper for a number of years now, and I couldn't cope without them looking after both of my properties in Swindon, as I live a two hour drive away now and would not be able to dedicate the amount ...
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Comment on agent fees
Good value for money. Worth every penny.
Was this helpful? Yes
Oct 03,2017
Minithumbup
By: 'Gillian'
Oct 03,2017
0 people found
this helpful
As a first time landlord Ben explained the process to me with great patience what I needed to do and when was best. He has reassured me and helped to find a client. The company are quick to get back to you and text you ...
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Comment on agent fees
Good
Was this helpful? Yes
Jun 08,2017
Minithumbup
By: 'LandlordBC'
Jun 08,2017
0 people found
this helpful
Team always responds promptly and with great care. I really appreciate all the efforts in finding a tenant and setting up all very quickly. Keep me informed at all stages but also allow me to get on with my life...
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Comment on agent fees
Excellent, very competitive management fee
Was this helpful? Yes
May 14,2017
Minithumbup
By: 'Never touch gatekeeper'
May 14,2017
2 people found
this helpful
Worst agency ever! Lived in a flat with them for a year and a half,once moved in we found out there was no hot water or even water pressure! Told them and contacted landlord and it took 6 months for them to look at it! ...
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Comment on agent fees
Agencies fees are ridiculous!
Was this helpful? Yes
By: Lucy Forde
May 25, 2017
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Thank you for your feedback. I am disappointed to hear that you have received less than fantastic service from us. Our customer service is really important to us and I would like to review what has taken place to see if I can help. Please feel free to contact me to discuss your issues by calling 0871 2000 155. ...
Nov 30,2016
Minithumbup
By: 'Happy seller'
Nov 30,2016
1 people found
this helpful
Professionalism, attentiveness and honesty throughout. My total move time was around 5 months - whilst this was an arduous move I had abosolute faith in Gatekeeper and Phil throughout. From the start with Alicia's proactivity in seeking out my home to book a valuation, to ...
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Comment on agent fees
Excellent fees
Was this helpful? Yes
Aug 24,2016
Minithumbdown
By: 'Elle'
Aug 24,2016
11 people found
this helpful
DO NOT RENT ANY PROPERTY FROM THEM!!!! This is not an honest agency. I had the worst experience ever trying to rent a flat. There were lots of inconsistencies during the whole process. I ended up paying 500 pounds and doing everything they asked for. They ...
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Was this helpful? Yes
Feb 06,2016
Minithumbdown
By: 'pregnant and extra stressed.'
Feb 06,2016
6 people found
this helpful
During our time with gatekeeper we have realised they make their own rules. After renting our first property for 3 months and being evicted we complied and moved out, we could have picked up a fuss but we moved on to another property. In this property ...
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Was this helpful? Yes
Apr 23,2015
Minithumbdown
By: 'Anthony'
Apr 23,2015
4 people found
this helpful
The worst letting agency. I have been with Gatekeeper since July and have had nothing but trouble, my boiler has been turned off for being unsafe twice, three engineers have said the boiler puts me at risk yet it has not been replaced. The staff ...
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What agent could do to change your mind?
They need to actually employ people with common sense... As a result of their countless faults, I have now began legal proceedings. They have lost a tenant and the landlord as a result of their exceptionally bad service. Advice: Better process, better customer service and better training to understand what their requirements are by law as this is something the continue to lack.
Attached Files
Comment on agent fees
Charge you for moving in, charge you for leaving, charge you to get references ... They should not charge you for everything as no one will continue with them.
Was this helpful? Yes
Jan 06,2015
Minithumbdown
By: 'Resident of chain court, old town, swindon'
Jan 06,2015
3 people found
this helpful
Unfortunately I had the misfortune of renting out a property from gatekeepers in Chain Court, Old Town, Swindon. The problem started from first viewing when the gatekeeper agent lied to about damp marks on the walls. We were told they were historic issues and had ...
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What agent could do to change your mind?
Should be more mindful of tenants rather than just being a landlord\'s agent. Tenants are the ones who suffer from any problems with the property. The landlord and estate agents should appreciate that any delays in rectifying these issues have a huge impact on their standard of living especially issues that can impact tenant\'s health e.g. mould. At the end of the day tenants are your customers and you have no business if you have no tenants.
Attached Files
Comment on agent fees
In comparison to the service I received, I think this was the worst investment I have ever made. Highly overpriced for the level of service/ Beware of the end of tenancy fee and renewal fee
Was this helpful? Yes
By: Gatekeeper
Jan 07, 2015
View all comments (1)
The whole Gatekeeper team is focused on delivering excellent customer service to both landlords and tenants, so we are very sorry to read this review as we believe we have done everything within our power to consider the tenants in this property. Unfortunately properties are not always straightforward and despite our experience and efforts, it is sometimes hard to forecast future issues - or indeed the reoccurrance of past issues. We concede that there is an isolated condensation issue with t ...
Jul 28,2013
Minithumbup
By: 'Spencer'
Jul 28,2013
4 people found
this helpful
Genuinely helpful and friendly. Seemed to really understand and support us where needed. Made the experience as stress free as possible for us given we are due to have our first baby in 2 weeks. Very much appreciate everything she has done to help this go ...
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Was this helpful? Yes
Jul 20,2013
Minithumbup
By: 'Patel'
Jul 20,2013
4 people found
this helpful
Phil and kate have been very thorough and kept me informed every step of the way. I will will constantly use Gatekeeper for my property rentals....
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By: Near miss
Jul 27, 2013
View all comments (1)
I think you need to have a look at how they are treating your tenants though! Every person on here is telling you that they are scamming us out of our money. Surely you need to ask about the fees they are putting across to your tenants, I bet they are charging twice for the same services. Gatekeeper aren't ARLA registered, so they aren't regulated in a fair and reasonable way! ...
Apr 06,2013
Minithumbup
By: 'Glass'
Apr 06,2013
5 people found
this helpful
I would like to thank David as he was very helpful in giving information about the property. He has a wealth of knowledge of Witney and the surrounding area which was extremely useful as I am not from the area...
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Was this helpful? Yes
Mar 22,2013
Minithumbup
By: 'Mary'
Mar 22,2013
5 people found
this helpful
Kate is a lovely lady, very reassuring, and immediate reply to any query. Every company needs a Kate! Thank you...
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Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
85% customers were satisfied with fees 88% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £118,000
  • Max: £165,000

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
8 0 16 4 3 0 0 0 0 2

Fees

No fees set.

Complaints Procedure

No procedure available.

Awards won by Gatekeeper Property Services Ltd, Swindon SN1 3BU

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