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    Lucy Ford
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    Phil Kendal
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    Dave
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    Michael Bennett
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    Gareth
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Gatekeeper Property Services Ltd

165 Victoria Road Swindon
Wiltshire
SN1 3BU

01793 536 536

Nov 30,2016
Minithumbup
By:
Nov 30,2016
0 people found
this helpful
Professionalism, attentiveness and honesty throughout. My total move time was around 5 months - whilst this was an arduous move I had abosolute faith in Gatekeeper and Phil throughout. From the start with Alicia's proactivity in seeking out my home to book a valuation, to Phil coming and telling me about the service Gatekeeper could offer, all the way through to completion Phil was available to help me. I would highly recommend Gatekeeper as a company to transact with and would recommend them to...
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Comment on agent fees
Excellent fees
Was this helpful? Yes
Aug 24,2016
Minithumbdown
By:
Aug 24,2016
4 people found
this helpful
DO NOT RENT ANY PROPERTY FROM THEM!!!! This is not an honest agency. I had the worst experience ever trying to rent a flat. There were lots of inconsistencies during the whole process. I ended up paying 500 pounds and doing everything they asked for. They decided not to go ahead with my application for no reason, it really seemed like they were trying to find excuses. to not give me the flat ( I guess this is their way to make money). It was such a waste of time and money. They are not clear abo...
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Was this helpful? Yes
Feb 06,2016
Minithumbdown
By:
Feb 06,2016
4 people found
this helpful
During our time with gatekeeper we have realised they make their own rules. After renting our first property for 3 months and being evicted we complied and moved out, we could have picked up a fuss but we moved on to another property. In this property we were made to wait 7 weeks for an oven because they let the landlord but an electric oven when we have gas. We have always paid the rent on time. Then we got our eviction notice 3 weeks before my due date. We asked to stay in the property a l...
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Was this helpful? Yes
Apr 23,2015
Minithumbdown
By:
Apr 23,2015
2 people found
this helpful
The worst letting agency. I have been with Gatekeeper since July and have had nothing but trouble, my boiler has been turned off for being unsafe twice, three engineers have said the boiler puts me at risk yet it has not been replaced. The staff have no clue on what they are doing, I received a ‚£750 bill for one months gas usage and one of their team said to me 'I have been working as a property manager for the last few years and I have seen higher gas bills'... Are you seriously employ...
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What agent could do to change your mind?
They need to actually employ people with common sense... As a result of their countless faults, I have now began legal proceedings. They have lost a tenant and the landlord as a result of their exceptionally bad service. Advice: Better process, better customer service and better training to understand what their requirements are by law as this is something the continue to lack.
Comment on agent fees
Charge you for moving in, charge you for leaving, charge you to get references ... They should not charge you for everything as no one will continue with them.
Was this helpful? Yes
Jan 06,2015
Minithumbdown
By:
Jan 06,2015
2 people found
this helpful
Unfortunately I had the misfortune of renting out a property from gatekeepers in Chain Court, Old Town, Swindon. The problem started from first viewing when the gatekeeper agent lied to about damp marks on the walls. We were told they were historic issues and had been fixed however a few days after we moved in we realised that the wall had mould growing on it. Six months ahead, after countless number of visits from supposedly damp experts and a large hole in the wall to investigate the issue, no...
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What agent could do to change your mind?
Should be more mindful of tenants rather than just being a landlord\'s agent. Tenants are the ones who suffer from any problems with the property. The landlord and estate agents should appreciate that any delays in rectifying these issues have a huge impact on their standard of living especially issues that can impact tenant\'s health e.g. mould. At the end of the day tenants are your customers and you have no business if you have no tenants.
Comment on agent fees
In comparison to the service I received, I think this was the worst investment I have ever made. Highly overpriced for the level of service/ Beware of the end of tenancy fee and renewal fee
Was this helpful? Yes
By: Gatekeeper
Jan 07, 2015
View all comments (1)
The whole Gatekeeper team is focused on delivering excellent customer service to both landlords and tenants, so we are very sorry to read this review as we believe we have done everything within our power to consider the tenants in this property. Unfortunately properties are not always straightforward and despite our experience and efforts, it is sometimes hard to forecast future issues - or indeed the reoccurrance of past issues. We concede that there is an isolated condensation issue with t....
Jul 28,2013
Minithumbup
By:
Jul 28,2013
4 people found
this helpful
Genuinely helpful and friendly. Seemed to really understand and support us where needed. Made the experience as stress free as possible for us given we are due to have our first baby in 2 weeks. Very much appreciate everything she has done to help this go smoothly....
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Was this helpful? Yes
Jul 20,2013
Minithumbup
By:
Jul 20,2013
4 people found
this helpful
Phil and kate have been very thorough and kept me informed every step of the way. I will will constantly use Gatekeeper for my property rentals....
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Was this helpful? Yes
By: Near miss
Jul 27, 2013
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I think you need to have a look at how they are treating your tenants though! Every person on here is telling you that they are scamming us out of our money. Surely you need to ask about the fees they are putting across to your tenants, I bet they are charging twice for the same services. Gatekeeper aren't ARLA registered, so they aren't regulated in a fair and reasonable way!....
Apr 06,2013
Minithumbup
By:
Apr 06,2013
5 people found
this helpful
I would like to thank David as he was very helpful in giving information about the property. He has a wealth of knowledge of Witney and the surrounding area which was extremely useful as I am not from the area...
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Was this helpful? Yes
Mar 22,2013
Minithumbup
By:
Mar 22,2013
5 people found
this helpful
Kate is a lovely lady, very reassuring, and immediate reply to any query. Every company needs a Kate! Thank you...
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Was this helpful? Yes
Mar 04,2013
Minithumbup
By:
Mar 04,2013
5 people found
this helpful
I would like to give Kate a big thumbs up and she is a credit to the Property Care Team. She looks after me and the Property I live in. I like the fact I have a main point of contact to discuss issues with the Property. A well desired thank you is in order....
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Was this helpful? Yes
Feb 17,2013
Minithumbup
By:
Feb 17,2013
5 people found
this helpful
What can I say... the experience I\'ve had with Gatekeeper has been excellent! It all started with David, who when we first met made us feel very comfortable with his good sense of humour and his relaxed approach. He was very professional but at the same time extremely approachable and friendly....
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Was this helpful? Yes
Feb 15,2013
Minithumbdown
By:
Feb 15,2013
7 people found
this helpful
If you want to save yourselves a lot of stress and money then read on. As a prospective tenant I was thoroughly apalled at the high pressure tactics this firm uses, as in my case from the moment you find a suitable property they insist that you must immediately pay a reservation fee, and then fee after fee after fee! You then have up to 3 days to complete all the documentation, they send you by e-mail a 30 yes 30 page tennancy agreement and information pack for you to print off. They say you...
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Was this helpful? Yes
Feb 15,2013
Minithumbdown
By:
Feb 15,2013
5 people found
this helpful
Gatekeeper are the worst agents ive ever had to do, we lost our full.deposit.even though its meant to be with the the deposit scheme. We had proof to dispute gatekeepee yet we were bullied into letting all the deposit go. My advice to anyone is stay well clear of them and never suggest them to friends....
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What agent could do to change your mind?
Not use old photos for inventary and stop the heavy handed abuse.
Was this helpful? Yes
Feb 08,2013
Minithumbup
By:
Feb 08,2013
5 people found
this helpful
David has been very professional. I met him at a property to rent. He is a good salesman because he not only persuaded me to view the property that I am currently living in but also managed to reduce the rent for me so that it was affordable according to my budget and salary. Well done David and thanks again for all your efforts....
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Was this helpful? Yes
Feb 07,2013
Minithumbup
By:
Feb 07,2013
4 people found
this helpful
We have just moved in to our new home and Gatekeeper are our agents. They are absolutely fantastic! We had a lot of questions in the beginning as we have never rented before, and Phil explained everything so clearly and worked really hard to make sure the house was just how we wanted it when we moved in!...
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Was this helpful? Yes
Feb 04,2013
Minithumbdown
By:
Feb 04,2013
5 people found
this helpful
Our letting agent sold his company to gatekeeper ...and theres where the problems start .. I cant believe anyone has had a five star experience from this business .. I recommend you check everything and i mean EVERYTHING before putting pen to paper as they will find any way they can to bleed you dry of that deposit ...even if to you it seems illegal ... Avoid and find someone else.......
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What agent could do to change your mind?
Dont Lie
Was this helpful? Yes
Jan 23,2013
Minithumbup
By:
Jan 23,2013
4 people found
this helpful
David and Phil were helpful and informative, they answered all my questions regarding the property. I was able to go ahead with a property knowing fully what I am signing up for. I am looking forward to moving in !...
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Was this helpful? Yes
Jan 17,2013
Minithumbup
By:
Jan 17,2013
4 people found
this helpful
I would like to say thank you to Lucy for all her hard work and dedication to my property . She has made the transitions of tenants smoothly as possible. Her hard work and dedication is a credit to Gatekeeper....
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Was this helpful? Yes
Jan 15,2013
Minithumbup
By:
Jan 15,2013
3 people found
this helpful
I found my recent property with them and could not recommend a better agent, they answered all my questions quickly. Fantastic experience from what I have had with other agents....
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Was this helpful? Yes
Jan 10,2013
Minithumbdown
By:
Jan 10,2013
5 people found
this helpful
Terrible agency, felt very pressured. Lots of unusual fee\'s that made them feel like there are after all they can get. No monthly rolling contracts available just fixed 6/12 extensions with a fee to renew this of course! Read T\'s and C\'s very carefully and make sure the agreement is for you before handing over any money. We got out (although are exploring all avenues to recover our holding deposit) and are glad that we aren\'t tied into a contract with Gatekeeper. Funny how all the re...
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Was this helpful? Yes
Jan 05,2013
Minithumbup
By:
Jan 05,2013
2 people found
this helpful
This is the first time I used Gatekeeper\'s service and they were fantastic at renting out my property. I thought because it was Christmas that I wouldn\'t find a new tenant for ages and was worried that I would end up loosing money. I was so surprised when Gatekeeper managed to find me a tenant within a few days and everything was sorted so easily without any hassle. I will definitely be using Gatekeeper again when the time comes to look for a new tenant....
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Was this helpful? Yes
Dec 13,2012
Minithumbup
By:
Dec 13,2012
2 people found
this helpful
As a new landlord to gatekeeper, so very pleased with how well I am being kept in the loop with how things are with my tenants and property. A good job done. Thank you . Happy Christmas to you all...
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Was this helpful? Yes
Nov 23,2012
Minithumbup
By:
Nov 23,2012
2 people found
this helpful
I recently rented my house for the second time through Gatekeeper. The transition between tenants was brilliant, as they dealt with every part and I didn\'t have to worry about a thing. I will carry on using Gatekeeper to rent out all of my properties as their customer service has always been superb....
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Was this helpful? Yes
Nov 20,2012
Minithumbup
By:
Nov 20,2012
2 people found
this helpful
I had a great experience with Gatekeeper. I was kept up to date from start to finish and always felt like I could come to them with any problems and they would be fixed straight away. Although I have moved house now, I would definately use Gatekeeper in the future and would recomend them to all my friends and family...
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Was this helpful? Yes
Nov 03,2012
Minithumbup
By:
Nov 03,2012
1 people found
this helpful
Phil and Samantha were very helpful and kept me up to date through out the whole lettings process and the application process. I would strongly recommend them....
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Was this helpful? Yes
By: MoreCurious
Nov 14, 2012
View all comments (1)
Again another recent review speaking about someone who left the company over 6 months a speaking about how helpful they are and how up to date they kept them. I find this very difficult to believe if they didn't know Samantha had left the company.....
Oct 20,2012
Minithumbup
By:
Oct 20,2012
1 people found
this helpful
Sam and the team were fantastic, professional and generally superb. Very efficient when dealing with all queries I had regarding my property. Thanks so much - a real weight off my mind!...
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Was this helpful? Yes
By: Curious
Nov 14, 2012
View all comments (1)
Sam left Gatekeeper back in May time as she was trying to 0deal with a complaint I had so I doubt this review validity.......
Sep 29,2012
Minithumbup
By:
Sep 29,2012
1 people found
this helpful
David was fantastic helpful and very informative, he was able to answer all my questions regarding the property. As I am new to the area he was able to direct me to the property with no problems....
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Was this helpful? Yes
Sep 15,2012
Minithumbup
By:
Sep 15,2012
1 people found
this helpful
Phil Kendall, who I have been dealing with the majority of the time, has been absolutely wonderful. I cant praise him enough and he has just found a tenant for a second property for me. He deserves a medal!...
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Was this helpful? Yes
Sep 08,2012
Minithumbup
By:
Sep 08,2012
2 people found
this helpful
Phil Kendall, who I have been dealing with the majority of the time, has been absolutely wonderful. I cant praise him enough and he has just found a tenant for a second property for me. Will continue to use throughout all of my tenancies!...
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Was this helpful? Yes
Jul 13,2012
Minithumbup
By:
Jul 13,2012
2 people found
this helpful
I had a viewing in Witney with Gatekeeper the other day after looking for a new flat for ages. The service from David showing us around was really good, we were given a lot of time to look around and didn\'t feel at all rushed. Will continue to use gatekeeper to find my new house....
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Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £118,000
  • Max: £118,000

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
16 0 15 10 1 0 0 0 4 2
Lucy Ford - upload your photo Lucy Ford
4 reviews

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Phil Kendal - upload your photo Phil Kendal
9 reviews

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Dave   - upload your photo Dave
4 reviews

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Michael Bennett - upload your photo Michael Bennett
4 reviews

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kate   - upload your photo kate
3 reviews

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Samanatha  - upload your photo Samanatha
3 reviews

About Samanatha No description set View full profile
Gareth  - upload your photo Gareth
0 reviews

About Gareth No description set View full profile

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