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No description for branch.
Gascoigne Pees

35 Winchester St Basingstoke
Hampshire
RG21 7EE

01256 464466

May 31,2016
Minithumbup
By:
May 31,2016
0 people found
this helpful
we have just moved into our new house and service from Gascoigne Pees has been perfect. Jaime from the company was great, very approachable, understanding and helpful. he takes time to understand customer needs and explain the features/positives of the house. he was pleasure to work with :)...
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Was this helpful? Yes
Feb 11,2016
Minithumbdown
By:
Feb 11,2016
0 people found
this helpful
I am absolutely disgusted with the Basingstoke agency. They have been nothing but unhelpful and unlawful. The house we chose was not cleaned despite the agent telling us it would be fumigated, when we arrived and the previous owner had dogs so there was animal mess everywhere. Our bathroom was black with filth and dirt and when someone eventually came to clean the house, it was just carpets so we had to do the rest. We had no working fire alarms in the house when we moved in and radi...
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Comment on agent fees
Bad!!!
Was this helpful? Yes
Aug 24,2015
Minithumbup
By:
Aug 24,2015
0 people found
this helpful
Sold my property through gpees had a brilliant service, no problems at all my only criticism would be on occasions i rang but the message didn't get across that i rang and the description for my listing could of been better but regardless the house sold very quickly with multiple offers. I had lots of problems with my onward purchase through a different estate agent i contacted gpees on many occasions to find out what my options were and they were always very helpful, they also did lots of chasi...
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Was this helpful? Yes
Aug 07,2015
Minithumbup
By:
Aug 07,2015
0 people found
this helpful
Ashley Williams and his team (Katrina Stoer) did a fantastic job at selling our property. It was on the market for 3 months with another agent. We moved to Gascoigne Pees and got 3 offers in the first three days of marketing. And they were a pleasure to work with....
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Was this helpful? Yes
Aug 03,2015
Minithumbup
By:
Aug 03,2015
0 people found
this helpful
Nic Austin and his colleagues did a really great job in marketing our property and provided a very good on-going service and kept us informed of events going forward right up to completion. I would certainly recommend Gascoingne Pees and in particular, Nic Austin....
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Comment on agent fees
I was extremely pleased with both the service and the friendly nature of your team in Basingstoke and they are a credit to your company. They kept us informed of progress along the way all the way through to completion.
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Jul 31,2015
Minithumbup
By:
Jul 31,2015
0 people found
this helpful
We bought our new property through Gascoigne Pees. We first met Nic Austin at the property for our initial viewing. He was very informative of the house as well as the immediate area. Following this I dealt with Nic over the phone to negotiate the sale with the vendor. Nic provided advice on the vendors expectations which made the process easier than it may have been. We then met with Lizzie twice at the property, once to view it for our second time and finally to measure up for curtains ...
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Was this helpful? Yes
Jul 30,2015
Minithumbup
By:
Jul 30,2015
0 people found
this helpful
Always respond quickly to any queries Polite and honest in all responses Worked really hard in the week of Exchange of contracts acting as the conduit between all parties when the whole purchase was in danger of collapsing Would highly recommend based on the service i received as the buyer and will use myself when i nest sell my home...
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Was this helpful? Yes
Jul 14,2015
Minithumbup
By:
Jul 14,2015
0 people found
this helpful
We used Gascoigne Pees (GP) as recommended by a neighbour. Ashley Williams visited and advised on all aspects of the sale,good advice given and we had no doubts about using GP. Following an open day the property was sold very quickly with GP staff showing the property(no need for us to be there) Very professional approach with Ashley following up with final negotiations and keeping us informed at all stages of the sale. Lizzie was at hand in the office if Ashley was out on calls. Always called b...
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Was this helpful? Yes
Jul 02,2015
Minithumbup
By:
Jul 02,2015
0 people found
this helpful
Excellent attentive service with lots of viewings and keeping us informed at all times. Very helpful and great personal service and knowledge of their business....
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Was this helpful? Yes
Jul 02,2015
Minithumbup
By:
Jul 02,2015
0 people found
this helpful
Agents provided a really helpful service with good communication throughout the buying & selling process. Have recommended them to our friends....
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Was this helpful? Yes
Jul 02,2015
Minithumbup
By:
Jul 02,2015
0 people found
this helpful
i bought this property through gascoigne pees , young lady called Lizzie was very help full ,she came out to show the property find her very honest and straight forward person there were some hicks ups in the way not due to the fault of estate agent , Andrew kept my updated with the progress and done his best to complete purchase within reasonable time scale...
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Was this helpful? Yes
Jun 30,2015
Minithumbup
By:
Jun 30,2015
0 people found
this helpful
overall we had a positive experience with GP. Non pushy visit from Nic who wasn't doing the up-sell chat thankfully. One of the reasons we chose GP was their "back office" team who would deal in pushing the sale along. This in part worked but on a number of occasions I had to step in to call the other vendor to keep the ball rolling. One example was the main vendor agent was off ill but instead of pushing for another colleague to help the GP team just left it for his return. I had ...
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Was this helpful? Yes
Jun 30,2015
Minithumbup
By:
Jun 30,2015
0 people found
this helpful
Having had an extremely bad experience with alternative localised Agents I decided to use nationwide Agents and decided upon Gascoigne Pees. Ashley Williams and his Manager arrived at my property and asked me questions and I was very frank with them in answering. This culminated with the question from Ashley: "What did I want from them"? I told him to be honest with me and that I did not tolerate being lied to: I have had vast experience of Agents who do tend to bend the truth. T...
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Was this helpful? Yes
Jun 26,2015
Minithumbup
By:
Jun 26,2015
0 people found
this helpful
The team at Gascoigne, Basingstoke was very helpful from initial viewing till completion of our purchase. Nic has been extremely professional, constructive and co- operative during the whole process. His extensive knowledge with in the property business has helped solving problems/hurdles during the whole transaction. I would highly recommend Gascoigne Pees for buying or selling....
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Was this helpful? Yes
Jun 25,2015
Minithumbup
By:
Jun 25,2015
0 people found
this helpful
Katrina Stoer was the agent who looked after my sale and she was excellent friendly helpful diligent and on the case. I occasionally spoke to other staff such as Liz and they also were good....
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Comment on agent fees
I find all fees of agents a bit higher than I want to pay.
Was this helpful? Yes
Jun 25,2015
Minithumbup
By:
Jun 25,2015
0 people found
this helpful
Amazing service, really friendly team. Katrina was an absolute star from beginning to finish. I felt she really cared about the sale and wanted to help us secure the purchase and get moved in as quickly s possible. It's my dream home and I couldn't be more delighted. I'd had a bad experience with a new build and decided to buy this one last minute. The whole process beginning to finish was about 4-6 weeks. Amazing service. Katrina was an absolute delight to work with....
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Was this helpful? Yes
Jun 25,2015
Minithumbup
By:
Jun 25,2015
0 people found
this helpful
Katrina Stoer was such an amazing person to deal with at Basingstoke Gascoigne Pees . She handled the viewing of our property in such a professional and friendly manner. After we got an offer on our property , we had a number of viewings with Katrina . She handled our personal circumstances with passion as if she was a part of our family. Her reassurance as it was proving difficult to find the right property kept our hopes live. We met great people at Basingstoke Gascoigne Pees but the service ...
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Comment on agent fees
Reasonable . Could be a bit lower
Was this helpful? Yes
Jun 19,2015
Minithumbdown
By:
Jun 19,2015
0 people found
this helpful
Completely awful company lack of customer experience. I rented a house 6 months ago and was told by the Estate Agent that although this was a 6 month tenancy it was a business and would be extended. I moved in and when tenancy came up to the 6 months had letter to say wanted administration fee and the next 6 months money paid up front again. I paid 6 months when I moved in. They knew I was receiving housing benefit from the start. Because I asked a few questions to both Gascoigne Pees and Count...
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What agent could do to change your mind?
Communicated!! and helped!!!
Comment on agent fees
House was not worth the money. No heating, damp, Freezing house.. But it was the only one at the time
Was this helpful? Yes
Jun 15,2015
Minithumbup
By:
Jun 15,2015
0 people found
this helpful
Lizzie and Barry were brilliant. Really calm and in control and plainly knew what they were doing. I was delighted with the fact that they achieved several offers on my house and a higher price than I was expecting....
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Was this helpful? Yes
Jun 13,2015
Minithumbup
By:
Jun 13,2015
0 people found
this helpful
Our agent was very helpful and informative, she always made herself available when required to chat over any problems along route of our sales. She reported on a regular basis to us about the progress of our sale. Brian and I would recommend Gascoigne Pees as agents to sell a property....
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Comment on agent fees
Reasonable fees.
Was this helpful? Yes
Jun 05,2015
Minithumbdown
By:
Jun 05,2015
0 people found
this helpful
Failure to respond to issues or queries. Never added the requested 6 month breakclause to agreement when we were initially told this would be fine! Due to this stuck in a 12 month contract in a house we hate next to a nasty and useless landlord. Hopeless at getting in touch with landlord, each query took over 2 weeks to get any kind of response and that waa with constant email reminders. Didnt send confirmations of payments, told us when viewing the property the landlord was not nearby when he w...
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Comment on agent fees
Paid 500 for re letting plus 3 months for nothing to get out of this awful contract!
Was this helpful? Yes
Jun 01,2015
Minithumbup
By:
Jun 01,2015
0 people found
this helpful
Lizzie was amazing, and seemed to really care about her client (by seller) and the purchaser (me). She couldn't do enough for me and even phoned me on a Friday evening to discuss my purchase. She was always jolly and pleasant and was always only to happy to help on any given question or issue. I have exchanged and nearly completed on the sale of my property and have exchanged on my new property with a delayed completion so I will still be in touch with Lizzie asking her to expedite the completio...
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Was this helpful? Yes
Mar 18,2015
Minithumbup
By:
Mar 18,2015
0 people found
this helpful
Barry was kind enough to come and view the property with us as and when required. He is a very like able person and knows his responsibilities which he fulfills with zeal, passion and politeness....
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Comment on agent fees
N/A
Was this helpful? Yes
Mar 08,2015
Minithumbup
By:
Mar 08,2015
0 people found
this helpful
I both bought and sold through this agent and I can't fault their eagerness and professional attitude in helping me find my new home. They were always at the end of the phone with advice and on a number of occasions invited me into the office to assist me in filling out my paperwork. Every member of the team had time for me and made the buying and selling of both properties a joyful experience....
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Was this helpful? Yes
Feb 24,2015
Minithumbdown
By:
Feb 24,2015
2 people found
this helpful
If you want to sell your house DO NOT, I repeat DO NOT use this branch. If you want to pay to get lied too, verbally abused (twice!) and then forgotten about then by all means waste your time. These guys couldn't sell ice to the Eskimos, they couldn't organise a round of drinks in the pub and they wouldn't know the truth if it hit them in the face with a massive shovel. We trusted these bandits to sell our home. They promised us the moon and idiots we fell for the sales pitch. They promised us...
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What agent could do to change your mind?
Please see above!
Was this helpful? Yes
By: the manager
Feb 25, 2015
View all comments (1)
I am sorry you feel this way, my recollection of the facts is as follows; We found you a buyer who offered 98.5 % of the original asking price and their initial offer was made 16 days after commencing marketing. They withdrew after waiting for you for almost 2 months. The open day produced 4 viewings. We give honest feedback and obtained a further offer.....
Jan 24,2015
Minithumbup
By:
Jan 24,2015
0 people found
this helpful
I am pleased with the service of Gascoigne-Pees. The process of home buying, negotiation, mortgage and to final completion was smooth and hassle free. They made it simple to get my new home. Lizzi, from day one has been efficient, enthusiastic, honest, reliable and proactive in her approach in the home buying process. She does absolutely everything in the most friendly and professional manner. She is incredibly responsive and no question is too small to be given her attention. I definite...
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Was this helpful? Yes
Jan 13,2015
Minithumbup
By:
Jan 13,2015
0 people found
this helpful
A good professional service, Liz was always prompt in returning e mails and assisted me with information not directly linked to the sale of the property....
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Was this helpful? Yes
Jan 05,2015
Minithumbup
By:
Jan 05,2015
0 people found
this helpful
Overall I felt Gascoigne Pees were an excellent business to deal with. Throughout the purchase process I felt they operated professional and with a high level of integrity. My purchase was challenging due to a variety of reasons but Barry Davis (Sales Negotiator) was an excellent 'steady hand' throughout the whole process. He went way above and beyond his job to act as an excellent mediator between seller, legal team and myself when communication broke down. Many thanks!...
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Was this helpful? Yes
Dec 08,2014
Minithumbdown
By:
Dec 08,2014
3 people found
this helpful
I had viewed a property , twice, with the assistant manager of Gascoigne Pees. On the second occasion, I put forward a lower offer than the asking price. On the following Monday, I received a voicemail message on my mobile, saying the offer was accepted by the seller, and that Gascoigne Pees would now allow me the time to arrange a survey. That was put into action, but then on Friday, Gascoigne Pees told me that they had taken another buyer to the property on Wednesday, he had offered the ask...
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What agent could do to change your mind?
Ethics are important in this industry, and this firm didn\'t show this
Was this helpful? Yes
By: The manager
Dec 08, 2014
View all comments (1)
Thankyou for your feedback, elements of it will feature in our ongoing training. However, as we act for the sellers and legally have to put forwards all offers this sort of thing can happen. The sellers decision was to accept a significantly better offer .....
Nov 24,2014
Minithumbup
By:
Nov 24,2014
0 people found
this helpful
Very grateful for the service on moving day when Barry called in to the house to turn a light off - and find my laptop on the lounge floor !! My only beef was the sale board outside the property. The board which was erected weeks before contracts were signed said SOLD was in very large letters. Yes "stc" followed but in such small print that neither I nor any of our friends could read it - they kept on telling how they had seen that we had sold our house - and we hadn't ! I can...
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Comment on agent fees
Offers were received so quickly that we were inevitably left wondering that the asking price was set too low.
Was this helpful? Yes
By: Branch manager
Nov 24, 2014
View all comments (1)
Thankyou for your review. It is common practice for estate agents to erect sold boards with stc in small print once an offer is accepted. In relation to the quick sale, the marketing was planned with you to get a good result; a guide price combined with an open day event. We expect a number of buyers and hope for more than one offer- which we achieved. A guide allows buyers to offer more if they think a house is worth it, therefore the open market price is well explored.....
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 64% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £30,000
  • Max: £710,000

Letting
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
5 0 1 4 50 3 39 1 3 3
Lizzie Freemantle - upload your photo Lizzie Freemantle
46 reviews

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Chris Shelton - upload your photo Chris Shelton
2 reviews

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Karl Hanks - upload your photo Karl Hanks
1 reviews

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Claire Hunt - upload your photo Claire Hunt
8 reviews

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Andrew Blake - upload your photo Andrew Blake
9 reviews

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Barry Davis - no image available Barry Davis
Sales Negotiator
27 reviews

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Vicky Gee - upload your photo Vicky Gee
1 reviews

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jaime atkinson - upload your photo jaime atkinson
1 reviews

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Nic Austen - no image available Nic Austen
Manager
21 reviews

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Mark 1  - no image available Mark 1
1 reviews

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Ashley Williams - upload your photo Ashley Williams
5 reviews

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Christian  - upload your photo Christian
4 reviews

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Christine Froude - upload your photo Christine Froude
1 reviews

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Katrina Stoer - upload your photo Katrina Stoer
5 reviews

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Lizzy  - upload your photo Lizzy
1 reviews

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Last updated at 2:58 PM 28/01/2016 by Nic Austen

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Last updated at 2:58 PM 28/01/2016 by Nic Austen

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