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    Karen Jones
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    LEE WHITELAW
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    Vicki Sweet
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    Kayleigh lewis
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    Steve Manley
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Fulfords

14 Mannamead Road Mutley Plain, Plymouth
Devon
PL4 7AA

01752 648120 - 01752 228282

Feb 25,2015
Minithumbdown
By:
Feb 25,2015
1 people found
this helpful
We travelled 90 minutes to view a property with Fulfords which we had booked to view the day before. We waited outside the property for 15 minutes and no one turned up. I then went to the agent to find that we had been double booked, but no one bothered to phone us to let us know despite having left our mobile number with them. we ended up not being able to view the property which we could have otherwise seen with another agent. The response I got in the office was terrible, and the agent hersel...
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Was this helpful? Yes
Feb 03,2015
Minithumbup
By:
Feb 03,2015
0 people found
this helpful
Fulfords staff have been exceptionally supportive and helpful in what has been a long drawn out sale. The team led by Matthew have constantly kept us updated and informed of any movements on the sale. They also went out of their way and obtained the final services readings for us which saved us the long journey from Oxfordshire to Devon. Well done to them all....
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Comment on agent fees
Fees no more than previous agent.
Was this helpful? Yes
Dec 01,2014
Minithumbup
By:
Dec 01,2014
0 people found
this helpful
As part of the settlement of my late Mother's estate I had to sell her house in Plymouth, in which my brother still lived. I myself live over 250 miles away. I contacted Fulfords by email and phone and they dealt with the whole sale really effectively, handling my brother, who was being difficult, very tactfully and sensitively - many thanks to Steve Manley. The sale actually took place while I was on holiday - thanks Nathan! Sale was negotiated and agreed by text message - a first for me. Fulfo...
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Comment on agent fees
Fulfords fees were entirely reasonable, and they had to work pretty hard for them in my case - but nothing seemed too much trouble for them.
Was this helpful? Yes
By: Steve Manley
Dec 16, 2014
View all comments (1)
Thank you Mr Crabb for your comments. It was a pleasure to assist with the sale of your property, and whilst at time challenging, the aim was achieved with little fuss. A pleasure dealing with you. Regards Steve Manley : Fulfords Mutley Plain, Plymouth....
Oct 02,2014
Minithumbdown
By:
Oct 02,2014
0 people found
this helpful
The reason I have rated this agent as poor is due to the lack of communication and support throughout the selling process. I was selling my uncles house through a lasting power of attorney. There was no chain as the buyers were first time buyers and my uncle had gone into a home. It took 4 months and during this time there was no support or contact from the estate agent. On several occasions I rang and was told they would get back to me and they did not. It was constantly me trying to chase them...
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What agent could do to change your mind?
Improve customer care improve communication
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By: Steve Manley
Jan 01, 2015
View all comments (1)
Firstly, thank you for your comments. We regards any comments made vitally important to our business. We will address the comments made and apologise for the lack of communication through and from the the office and solicitors. We appreciate your time and business and will endeavour to improve the areas addressed by yourself. Thank you. Steve Manley....
Jul 07,2014
Minithumbup
By:
Jul 07,2014
0 people found
this helpful
Delighted with quick sale of property. House marketed on the 7th April and completion 2nd July. We used in house conveyancing service ( Countrywide). Excellent and hassle free service would definitely highly recommend....
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Comment on agent fees
Competitive rates
Was this helpful? Yes
Jul 01,2014
Minithumbup
By:
Jul 01,2014
0 people found
this helpful
The entire team at the Mutley branch of Fulfords couldn't do enough to help us sell our house. They managed to get a great number if viewing through the door and found the right buyer. They would always do their best to answer any concerns we have and once we sold they kept us in the loop on matters from the buyers solicitors or any questions the buyer may have. Overall they did an excellent job of selling our house and I would recommend them to anyone....
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Jun 04,2014
Minithumbup
By:
Jun 04,2014
3 people found
this helpful
Quick pleasant service. House sold efficiently and with minimal fuss. Staff of Fulfords went out of their way to be helpful. The property was on the market quickly both internet and local advertised and the board was up on the house that day. They were always friendly and approachable and kept us fully in touch with what was happening. I got what I wanted for the property. Have found them to be good whenever I have used them in fact in my opinion they are the most efficient, least officious esta...
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Jun 03,2013
Minithumbup
By:
Jun 03,2013
0 people found
this helpful
Fulfords Miley Plain office were very efficient when we bought our house. we were happy with the service they gave us....
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May 13,2013
Minithumbup
By:
May 13,2013
2 people found
this helpful
Fulfords were very helpful with the purchase of my new house, especially Joe and Matthew. The mortgage service from Kerry was top class. Thank you...
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Dec 30,2012
Minithumbup
By:
Dec 30,2012
1 people found
this helpful
I would like to thank the whole team for all the effort chasing down the solicitors to get the sale through. They worked really hard and kept me informed.Well done Matt and the team....
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Apr 11,2012
Minithumbdown
By:
Apr 11,2012
15 people found
this helpful
Do not ever use this agency. The manager and his staff are incompetent,unprofessional,discourteous and an absolute disgrace.Throughout the few weeks that Fulfords of 14 Mannamead Road were marketing my property they didn`t keep appointments, they constantly lied that correspondence was being e mailed to me which i never received,which in the end ,after three weeks, their bungling manager admitted that they had lost all my property details ,so nothing had actually been sent to me despite being r...
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What agent could do to change your mind?
All the agent needed to have done in this case is admit the errors at an early stage enabling things to be put right without delay,be truthful and commmunitive and be available and contactable by returning calls etc. These factors should be the base of any professional business which is sadly lacking here and the branch obviously needs taking over by someone with basic decency ,drive and focus on customer care and provide value for the thousands of pounds that a sale provides.
Was this helpful? Yes
Jul 28,2007
Minithumbdown
By:
Jul 28,2007
6 people found
this helpful
Appalling service from the Drake Circus branch in Plymouth...
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £100,000
  • Max: £520,000

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 0 0 0 5 1 3 0 0 3
Patsy Browring - upload your photo Patsy Browring
2 reviews

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Karen Jones - upload your photo Karen Jones
2 reviews

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LEE WHITELAW - upload your photo LEE WHITELAW
1 reviews

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Melanie Hooper - upload your photo Melanie Hooper
0 reviews

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Vicki Sweet - no image available Vicki Sweet
Listing Negotiator
7 reviews

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Kayleigh lewis - upload your photo Kayleigh lewis
2 reviews

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Matthew Curtin - no image available Matthew Curtin
Manager
3 reviews

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Kerry Russell - upload your photo Kerry Russell
1 reviews

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Steve Manley - no image available Steve Manley
Senior Listing Negotiator
3 reviews

About Steve I am very customer focussed and always go out of my way to ensure the housebuying and selling process goes as smoothly as possible. Managing vendor expectation is key to all listings to the market. View full profile
Nathan Dorre - upload your photo Nathan Dorre
1 reviews

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