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Fulfords

4 Paris Street Exeter
Devon
EX1 1GA

01392 308489

Oct 21,2016
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Oct 21,2016
0 people found
this helpful
Not sure which Branch in Exeter but bizarre service from one of their selling agents. I viewed a property and expressed an interest in buying and discussed possible prices with the agent. The agent told me that he would get back to me within a day after speaking to the sellers, who are overseas. Ten days later no return call from agent. I follow it up and the sellers did get back to him and give a response. But agent didn't pass it on to me. No response regarding a second viewing request. If I...
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Sep 07,2016
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Sep 07,2016
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DO NOT GO TO THIS PLACE TO RENT! Just try somewhere else. I am renting a floor of a house and the soundproofing is so horrible that I can hear my neighboors upstairs in EVERY POSSIBLE WAY (everything, including intimate stuff that no one should be able to hear). I can't sleep when I need to sleep, I get woken up late at night and early in the morning from the noise... I don't know much about how agencies choose the properties that they rent. However, surely you have to make sure that the place t...
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Oct 14,2015
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Oct 14,2015
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They are an absolute nightmare to deal with. They are totally incompetent when it comes to organising any maintenance or repair work. In the entire 6 months I rented a property, despite numerous emails and phone calls from me, simple maintenance tasks were not carried out, some of which, I pointed out, were hazardous to my infant son. I was told by one employee that we were just going to have to deal with the infestation of slugs that would invade the house each and every night. That, or put poi...
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Mar 16,2015
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Mar 16,2015
5 people found
this helpful
Avoid like a plague ridden rat! Believe all the other reviews you read about this branch of Fulfords. They are absolutely terrible at their job and often not particularly pleasant as people. I was in the process of buying a property through them and like others was gazumped before we could purchase the property but after we had paid almost £500 for an effectively useless survey. Even before we bought the property we knew they weren't up to much - they failed to turn up for the first appoin...
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Sep 03,2014
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Sep 03,2014
2 people found
this helpful
Had a pre Tenancy exchange of emails agreeing that I would rent for the fixed term of 6 months plus about 2 months on Periodic Tenancy - agreed that no further fees were payable for this. This is because I am buying a new build and it is not ready. Basically I find out that Fulfords had no intention of honouring this agreement. I get a letter 4 months in offering me another 6 months fixed term, I remind them about the agreement we have and they ignore me. Basically pay more fees or get out. ...
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What agent could do to change your mind?
Fulfords should get some ethics and morals and stick to the agreements they make.
Comment on agent fees
‚£125 fee to provide a photocopy of a tenancy agreement; total fees ‚£450 for practically nothing.
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Aug 15,2014
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Aug 15,2014
3 people found
this helpful
Fulfords are good old fashioned estate agents that fit all the stereotypes so if you want to deal with charmless, ruthless money hungry individuals with lower moral standards than most of Exeter prison's population then they are the team for you. They will consistently market properties well below the market value in order to create early interest and subsequent bidding wars in which they play one party off against the next whilst constantly over valuing the property. Gazumped is no doubt a ...
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Feb 07,2014
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Feb 07,2014
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Absolutely Night Mare! Buying a house - Offer accepted on Thursday - Asking for £400 deposit towards CWPL (worst solictors-see separate reviews) Saturday morning - got Ganzumped - Vicky (assistant manager) Refused to refund £400 as the search has already started??? - For who??? Also, the first house I got recommended strongly by them is on Burnthouse lane When Sarah shows us around properties, I\'m holding not to laugh at her Armature sales skills: "wow. look at th...
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Feb 03,2014
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Feb 03,2014
0 people found
this helpful
I phoned Fulfords this morning as I was waiting for an email from a member of staff that I still had not received. The lady who answered the phone was very rude, unprofessional and abrupt....
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What agent could do to change your mind?
Agents at Fulfords should all be adequately trained so they provide the same information and level of customer service. I suggest certain members of staff should improve their telephone manner and levels of customer service.
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Sep 04,2013
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Sep 04,2013
3 people found
this helpful
Avoid at all cost. I\'m curently going through their complaints procedure and next step is the ombudsman (for breach of contract and numerous breaches of the ombudsman code of conduct). I contacted the buyer of my property after the sale to see if her experience was as bad as mine, and no supprise......it was! I was at no point informed about the progress of the sale, and was constantly fobbed off excuses, It was only after talking directly to the buyer that I discovered how much B.S and miss in...
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What agent could do to change your mind?
Be professional, be honest, do the job you are paid for. the client is the customer, not the buyer!
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May 09,2013
Minithumbdown
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May 09,2013
2 people found
this helpful
Booked an evening viewing with this agent. Arrived on time. After waiting outside for 20 minutes it was clear that they weren\'t going to make the appointment. Incredibly frustrating as it is a 2 hour round trip from where we live to the property. Extremely unprofessional. We didn\'t get any phone call to let us know that they were not going to attend. Fulfords - keep your appointments! Show some common courtesy for your prospective customers!...
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What agent could do to change your mind?
Keep your appointments!
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Apr 06,2012
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Apr 06,2012
2 people found
this helpful
Agent terribly unhelpful on entering the office - not understand the needs of a buy-to-let investor in any way what so ever - and neither did anyone in this nice looking, big office. On rechecking the internet they failed to flag many properties. They had no idea of what charges or leases were on many of their properties. Their entries on the web often fail to show any info including dimensions! (mainly for smaller 1 bed properties). All in all highly insufficient for the "market leader&quo...
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £235,000
  • Max: £247,500

Letting
  • Min: £0
  • Max: £0



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