Frost's Estate Agents

4 Chequer St St Albans
Hertfordshire
AL1 3XZ

01727 861166
Website not available

Properties for Sale
Properties to Rent

“Happy with the service provided...”

Jun 12,2018
Minithumbup
By: 'David'
Jun 12,2018
0 people found
this helpful
Rose was happy to help answer questions and advise during the process. I thought she fairly represented both our (the tenant) and the landlord's best interests in brokering an agreement we were both happy with and perseverant in getting things sorted quickly....
read full review
Was this helpful? Yes

“Letting Agent...”

Jun 12,2018
Minithumbup
By: 'Joybells'
Jun 12,2018
0 people found
this helpful
Rose has been both professional and friendly, exactly as Frosts advertise themselves. Always there to answer a question either on the phone or by email and if not available immediately always gets back to you either on the same day or within 24hrs. Highly recommend....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Sale of property...”

Jun 08,2018
Minithumbup
By: 'Grace'
Jun 08,2018
0 people found
this helpful
Great team, very quick offer made (which says it all really!), both Ella and Daniela were very easy to get hold of and responsive to my queries. Ella particularly was excellent at chasing the various parties and keeping me involved and informed....
read full review
Comment on agent fees
Competitive, open to negotiation
Was this helpful? Yes

“Great Service...”

Jun 04,2018
Minithumbup
By: 'K Shah'
Jun 04,2018
0 people found
this helpful
Rose was a delight to deal with, always professional and very helpful. The process of viewing and securing was efficient and timely. Thank you so much Rose !...
read full review
Comment on agent fees
Fair
Was this helpful? Yes

“Painless experience and good communication and service...”

Jun 02,2018
Minithumbup
By: 'Caroline'
Jun 02,2018
0 people found
this helpful
My partner and I found Rose to be extremely helpful, as well as friendly and readily available for any questions/issues. She made the experience of finding a new home to move into easy and painless....
read full review
Comment on agent fees
Reasonable
Was this helpful? Yes

“Sale...”

May 31,2018
Minithumbup
By: 'Josey'
May 31,2018
0 people found
this helpful
Excellent service and advice from Sales Team at Frosts. Kept well informed throughout by Ella, our Sales Progressor, who responded quickly and professionally to all issues. Highly recommended...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Joyful...”

May 23,2018
Minithumbup
By: 'ghook11'
May 23,2018
0 people found
this helpful
Rose was very helpful from the beginning of the process, to handing us over to the property manager. She always got back to me as soon as possible and called with a joyful voice when something was required. Very helpful, joyous and made the renting ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Flat Sold !....A very pleasant and helpful Estate Agent experience. Many thanks....”

May 23,2018
Minithumbup
By: 'Ricardo Ritzini'
May 23,2018
0 people found
this helpful
Many thanks to Tom for going the extra mile for me on the sale of my mother's flat. After some negotiating with the buyer he managed to get the price that I was happy to seĺl at. All your efforts were very much ...
read full review
Comment on agent fees
Very reasonable fees.
Was this helpful? Yes

“Excellent Service...”

May 21,2018
Minithumbup
By: 'PB'
May 21,2018
0 people found
this helpful
Wonderful service we received from Frosts Estate Agents. Rose was really helpful and understanding of our needs. Would highly recommend....
read full review
Was this helpful? Yes

“Rental 2a Etna Rd...”

May 21,2018
Minithumbup
By: 'Diane Watts'
May 21,2018
0 people found
this helpful
Rose has been helpful and professional in dealing with all aspects of renting 2a Etna Rd. She is very prompt at replying to any queries we've had and guided us through the process. I would certainly recommend her to any friends/colleagues looking for ...
read full review
Comment on agent fees
Usual fees expected
Was this helpful? Yes

“Great service...”

May 20,2018
Minithumbup
By: 'NB'
May 20,2018
1 people found
this helpful
We have recently sold our property through Frosts and having dealt with many agents they clearly stand out amongst their competitors for delivering exceptional customer service, great communication and a clear understanding of their clients needs. The marketing produced was second to none and we ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Efficient and caring....”

May 17,2018
Minithumbup
By: 'Helen from goldsmith'
May 17,2018
1 people found
this helpful
Quick sale. Achieved best price. Kept the chain together and kept me informed. Empathetic. About as painless as house moving can be....
read full review
Was this helpful? Yes

“Amazing service!...”

May 17,2018
Minithumbup
By: 'Katherine'
May 17,2018
0 people found
this helpful
Neil, Stuart and Ella kept us informed every step of the way and were very patient and friendly throughout our property purchase. A really professional service from a team who were always happy to help! Would definitely recommend....
read full review
Was this helpful? Yes

“Great customer service...”

May 17,2018
Minithumbup
By: 'SandraB'
May 17,2018
0 people found
this helpful
I found my renting experience with Frosts and in particular Rose to be smooth, she was kind, professional, very helpful and at explained everything very thoroughly. Made the entire process easy for us. All I can say is Thank you Rose!...
read full review
Comment on agent fees
Average
Was this helpful? Yes

“Best Agents!!...”

May 16,2018
Minithumbup
By: 'Rob'
May 16,2018
2 people found
this helpful
Thank you to Frosts for selling my property. They did a great job handling difficult situations and was very professional throughout. Ella, the sales progressor helped us so much on our onward purchase . Helping even more than the agent that I was buying through , who ...
read full review
Was this helpful? Yes

“Great Services...”

May 16,2018
Minithumbup
By: 'Lee Kerns'
May 16,2018
0 people found
this helpful
Competent professional who went above and beyond to ensure a speedy turn around. Open & clear communication from outset. very pleased with service......
read full review
Comment on agent fees
Good
Was this helpful? Yes
Dec 08,2017
Minithumbup
By: 'Andrew Wright'
Dec 08,2017
0 people found
this helpful
A great team all round, and a real contrast with other estate and lettings agents I've experienced! We have rented through Frost's and have now also bought a house through them. The lettings team - especially our property manager Melanie - have been ...
read full review
Comment on agent fees
Reasonable fees, as a lettings client - certainly much better than other lettings agents I've experienced.
Was this helpful? Yes
May 26,2017
Minithumbup
By: 'Tom'
May 26,2017
0 people found
this helpful
Trudie really helped to get a difficult sale through on my property. She was patient and always offering to help. I didn't get as much money as I would have liked but that is due to the market conditions....
read full review
Comment on agent fees
I would rather pay the higher fee to Frosts (completed sale 1st time) than the lower fee to William H Brown (2 aborted sales)!
Was this helpful? Yes
Apr 27,2017
Minithumbup
By: 'Hayley Baker'
Apr 27,2017
0 people found
this helpful
Fantastic service from Sarah Valentine at Frosts who dealt with my sale post offer being accepted. Sarah remained in contact with me every couple of days throughout the process, chased up vendors and solicitors where items were outstanding and in general went above and beyond ...
read full review
Comment on agent fees
N/a
Was this helpful? Yes
Mar 23,2017
Minithumbup
By: 'Fiona'
Mar 23,2017
0 people found
this helpful
Frosts have provided me with a professional, personable and efficient service throughout my recent enquires. They have been an invaluable source of advice, as has their mortgage advisor; I am very grateful to them....
read full review
Was this helpful? Yes
Feb 20,2017
Minithumbup
By: 'Sezz'
Feb 20,2017
0 people found
this helpful
Frosts have done sterling job in portraying my property in a positive light following image n marketing damage by two other estate agents. They have done this by listening and acting upon feed back throughout the selling period. I have been treated magnificently through their ...
read full review
Comment on agent fees
Ok as negotiated from offset
Was this helpful? Yes
Feb 08,2017
Minithumbup
By: 'Adam'
Feb 08,2017
0 people found
this helpful
I dont often leave reviews but i decided to on this occasion. We completed on our puchase in December and Frosts were excellent throughout the whole process. I found the the two people i had most dealings with (Jake and Sarah) to be extremely professional ...
read full review
Was this helpful? Yes
Jan 30,2017
Minithumbup
By: 'S and L St Albans'
Jan 30,2017
0 people found
this helpful
Many thanks to John O'Sullivan and the team at Frosts St Albans. They provided a very professional service throughout the sale of my father's property. In addition they secured in excess of the asking price for the property. I would highly recommend John and Sarah....
read full review
Comment on agent fees
Fair
Was this helpful? Yes
Sep 04,2016
Minithumbdown
By: 'Crystal'
Sep 04,2016
2 people found
this helpful
They were the most awful sales agent that I had experience in. Once the 'sales' guy get you to sign the contract, they don't bother to assist you with anything. Brochure photos? I can do better. House showings? The staff who appeared did not do ...
read full review
Comment on agent fees
Most expensive with the worst customer service
Was this helpful? Yes
Jul 21,2016
Minithumbup
By: 'Al1'
Jul 21,2016
0 people found
this helpful
In mid-February this year, we decided to sell our family home, along with my mother's home and make a joint purchase for the whole family. We contacted Frosts estate agent and John Sullivan arranged to do an evaluation on mums property in St Albans. He ...
read full review
Comment on agent fees
very reasonable - negotiated a good deal as we were selling 2 houses through Frosts
Was this helpful? Yes
Apr 14,2016
Minithumbup
By: 'Mr J Robinson'
Apr 14,2016
1 people found
this helpful
Bought a property through Frosts last year excellent advise and communication. I would however like to thank you all at Frost for your assistance and professionalism. In particular Neil Dowsett was incredibly helpful and went the extra mile in my dealings with them. Would recommend ...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Apr 21,2015
Minithumbdown
By: 'AXV'
Apr 21,2015
1 people found
this helpful
One of the worst agents I've dealt with. Having made an appointment view a property and driven 45 minutes I found out the property had already been let and we had not been told. Complete lack of disrespect, shameful service. Please avoid if you can. I ...
read full review
Was this helpful? Yes
Sep 12,2014
Minithumbdown
By: 'Michael'
Sep 12,2014
2 people found
this helpful
If I could give this company a '0' star rating I happily would. On 2 different occasions we have arranged viewings for properties to then be told the property had already been let, after we've traveled 2 hours to view them. On another occasion we made ...
read full review
What agent could do to change your mind?
Useless. Better off closing down and restarting.
Attached Files
Comment on agent fees
Insanely high.
Was this helpful? Yes
May 02,2013
Minithumbdown
By: 'littlekate'
May 02,2013
1 people found
this helpful
Awful Customer Service, I have move alot and have rented many properts before and have never been treated like this, they clearly dont care about there customers! When my shower broke property management were apauling, not to mention the crazy amount they charged for checking ...
read full review
What agent could do to change your mind?
Customer Service in property Management needs vastly improving, rude and unhelpful. To be honest I was very upset by the whole experience.
Attached Files
Was this helpful? Yes
Jun 06,2012
Minithumbdown
By: 'SWL'
Jun 06,2012
1 people found
this helpful
Rented through Frosts a while ago. Paperwork was fine but staff very unhelpful and one in particular was very very rude and argumentative. Also we specifically advised them when we had served notice to vacate that they were to do NO viewings whilst we were ...
read full review
Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
96% customers were satisfied with fees 71% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £160,000
  • Max: £725,000

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
2 0 9 5 19 2 7 2 3 3

Fees

No fees set.

Complaints Procedure

No procedure available.

Opening hours



As Seen On

Find the Best Agent to
Sell or Rent Your Home