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    Ian Lew Mr Harper
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    Maureen Arthur
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    Jemma Berry
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Freshwater Property Management

Vivian House 166 Hampsted Way Golders Green, London
Greater London
NW11 7YE

020 8455 4685
Mar 29,2017
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Maureen Arthur
By:
Mar 29,2017
0 people found
this helpful
I've been with Freshwater for the last 3 years. We have had few problems in the property and they were always fixed professionally and in a timely manner. Maureen is very friendly and helpful - a pleasure to deal with. I'm happy tenant with best landlords I've ever have had....
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Mar 22,2017
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Maureen Arthur
By:
Mar 22,2017
0 people found
this helpful
I have been a Tennant with freshwater for the last 7 yrs we had damp in the back room a crumbling wall in front room needed new windows front and back door. Since Maureen started I did one phone call to her telling her the problems with the property. Maureen was down at my property with James the builder. They measured and looked at everything that needed doing. Well I am soooooo pleased to say the work has been done and looks really GD. All it took was one phone call and Maureen came down. Bril...
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Jan 20,2017
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Maureen Arthur
Jemma Berry
By:
Jan 20,2017
3 people found
this helpful
This agents are a joke! Constantly failed to address the issues in our rented flat, avoided our requests and questions, mould and damp never dealt with properly for over 5 years now, they employ the cheapest builders around and it shows, pictures available on request! The property is not insulated, mould and damp in every room, we have a 9yo girl that cannot use her bedroom during the winter months because water runs down the walls! We always paid on time and full price, even though we are not u...
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Comment on agent fees
They take your money, promptly. They are hard to contact, take long time to reply, switching people around so you always deal with someone new that needs to be told everything over and over again until you give up.
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Jun 05,2015
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Ian Lew Mr Harper
By:
Jun 05,2015
5 people found
this helpful
Terrible in every aspect. Tried to contact them and had to wait 3 weeks for a reply, no out of office message, nothing. They deal with the cheapest contractors/cowboys they can get hold of. Sent contractors from CITYVIEW MANAGEMENT without appointment or any contact, entered our property WITHOUT CONSENT and WITHOUT US being present. Totally illegal. Cowboys, plain and simple....
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What agent could do to change your mind?
Very little really. Incompetent, irresponsible, nasty people.
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May 30,2013
Minithumbdown
By:
May 30,2013
15 people found
this helpful
I totally agree with all the comments on here. For years leaseholders at Burnham Court, Brent Street, Hendon were ripped off by Freshwater and got zero maintenance in return. As a result, someone fell through our fire escape stairs and was quite seriously injured. Freshwater then tried to charge us an extortionate amount for new fire escapes for teh whole block despite having pocketed our money without maintaining them in the first place. We also had problems with our block boiler breaking d...
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By: Si
Jun 02, 2014
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Thanks for your comments and feedback, much appreciated ...
Mar 22,2012
Minithumbdown
By:
Mar 22,2012
9 people found
this helpful
We were shown the house by an agent from Spencers in Woodford Green who didn't even take us to the garden. The house was still undergoing major works but assured it would be ready by moving in day (in 5 days time). When we moved in the carpet was replaced with a cheap, brownish thin one with paint drippings all over, leaving a gap between floors and walls of about 2cm, which means chilly drafts in winter and creepy crawlies in summer, in places you could actually see outside!!! One of the bedroo...
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What agent could do to change your mind?
they should provide a finished property where you can actually live in, not in a shelter fixed by cheap, dubious and amateur contractors whose only aim is to finish quickly using the cheapest materials around. totally painful!
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By: vonnie
May 06, 2013
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I feel for you, rotten company -told my daughter her flat would be refurbished but on the day it was a shambles, she had knowhere to go so had to accept she had her 6 month old son with her. She was still promised things would be sorted, wall paper fell down after a couple of days, mould started to show after a few days, garden full of rubish i.e shopping trolley, tyres and broken glass, there was a leak before xmas front room carpet ruined and floorboarsd in the kitchen ruined - they left he ...
Feb 23,2012
Minithumbdown
Ian Lew Mr Harper
By:
Feb 23,2012
22 people found
this helpful
Our block was managed by Freshwater from the 1960s onwards. The block was left in an awful state of disrepair until around 2001 (just after I bought my flat) and they started to do remedial works for which they overspecified, overcharged, wangled contracts with their usual list of 3 preferred suppliers, and generally drove us mad. I extended my lease in 2005 and they were very aggressive, forcing me to nearly go to the LVT to get them to admit to anything like a reasonable price, when most lan...
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By: ralph
Mar 24, 2014
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is there a group that can go against Freshwater Group? I do hope so...that are robbers!! ...
Jan 21,2012
Minithumbdown
By:
Jan 21,2012
11 people found
this helpful
This is the worst company! Please check the freeholder before you buy a property! They are so rude, wont do anything if you have a problem! Cant wait to sell my flat and buy a new one, but not with them! Hate them sooooooooo much!...
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Oct 02,2011
Minithumbdown
By:
Oct 02,2011
13 people found
this helpful
Freshwater consistently invoice for non existent services. They say work is done when it is not. They charge extortionate prices for work that is carried out. They never respond to letters/ phone calls / emails. It is impossible to resolve queries, dispute charges or discuss bad workmanship with them as they just ignore you. Most people unfortunate enough to own a leasehold property with Freshwater have been ripped off for years. A group of us are currently trying to generate media interest...
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By: hof100
May 30, 2013
View all comments (10)
I totally agree with all the comments on here. For years leaseholders at Burnham Court, Brent Street, Hendon were ripped off by Freshwater and got zero maintenance in return. As a result, someone fell through our fire escape stairs and was quite seriously injured. Freshwater then tried to charge us an extortionate amount for new fire escapes for teh whole block despite having pocketed our money without maintaining them in the first place. We also had problems with our block boiler breaking d ...
Aug 16,2011
Minithumbdown
By:
Aug 16,2011
4 people found
this helpful
Does this mean they may go bust? http://www.companycheck.co.uk/company/00891786...
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Jul 12,2011
Minithumbdown
By:
Jul 12,2011
6 people found
this helpful
I have a long lease where they are freeholders. Over the years some works were carried out to the block, which were usually very badly executed and some even appeared completely unnecessary. However, the block fell into disrepair and eventually major works were carried out, which no-one disputed were required but the quality of the work was terrible. We did not pay the service charges and so they took us to the LVT. We had very little funds to defend ourselves properly whereas they got the be...
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By: stillunamused
Oct 19, 2013
View all comments (3)
The case in question was sort of resolved today, but Ditchwater know EVERY trick there is to play. They admitted liability to damage caused knowing my friend was in receipt of Legal Aid and therefore would have to accept their offer to wipe the monies they claim he owed them. Yet if he does accept , then as it didn't reach a courtroom, HE would be liable to pay his le gal Aid - £25,000 whilst they walk away smiling. If he doesn't accept, his legal Aid is stopped as he has been offered a reas ...
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Ian Lew Mr Harper - upload your photo Ian Lew Mr Harper
2 reviews

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Maureen Arthur - upload your photo Maureen Arthur
3 reviews

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Jemma Berry - upload your photo Jemma Berry
1 reviews

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