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Freshwater Property Management

158 - 162 Shaftesbury Avenue Caring Crosss, London
Greater London
WC2H 8HR

020 7836 1555

Mar 26,2016
Minithumbdown
By:
Mar 26,2016
6 people found
this helpful
Terrible company , they bleed you dry. They must have policies and procedures which they never follow and any repairs to the actual land around the buildings you are never consulted and the cost to the tenants are massively over inflated....
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What agent could do to change your mind?
EXTREMELY BAD
Comment on agent fees
EXTREMELY BAD
Was this helpful? Yes
Feb 15,2015
Minithumbdown
By:
Feb 15,2015
2 people found
this helpful
This terrible company fails at every point to manage their buildings; they overcharge for minimal "improvements" to the building, often try to charge residents for improvements on their own privately-owned flats by disguising them in the service charges, neglect ALL issues of health and safety, allow their own tenants to dump rubbish throughout their buildings and leave them there for years, etc. The list of incompetence, mismanagement, and downright thievery is outrageous. It's time...
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What agent could do to change your mind?
They could have done their job.
Was this helpful? Yes
Oct 05,2014
Minithumbdown
By:
Oct 05,2014
6 people found
this helpful
They don't even do the minimum of maintenance, bill for work that isn't done, they don't go for the lowest bidder for contracted work (you can imagine why) The properties are now classed as dilapidated so the only people who will buy them are ... Freshwater - at a knock-down price. WHAT AN ABSOLUTE RACKET!...
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Aug 29,2014
Minithumbdown
By:
Aug 29,2014
11 people found
this helpful
Freshwaters is absolutely the worst managing agency - they are lazy, overcharge and ignore requests for building manintence tasks to be done. We looked into removing them as managing agents, but they own slightly over 60% of the flats in our building, so the only way to do that now is taking them to a Leaseholders Valuation Tribunal, which we are considering. We certainly have reams of evidence of the lack of due care and maintenance. We are also challenging their HUGE excess service charge bill...
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Aug 04,2014
Minithumbdown
By:
Aug 04,2014
8 people found
this helpful
Originally managed (managed in name only) by Freshwater and subsequently two of their subsidiaries. Decades of disrepair, decades of non-accountability. Unexplained massive services charges followed by further charges for the same year. Lifts not functioning properly, building leaks, list far too long - just total lack of interest and care - Disgraceful...
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May 09,2014
Minithumbdown
By:
May 09,2014
5 people found
this helpful
Freshwater are terrible agents they have charged me over the odds for years in 2010 they sent me a letter telling me that the fencing around my property would be done in three stages over three years it is now 2014 and I\'ve been told that the third stage will now be done next year in 2015...
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What agent could do to change your mind?
Listened to me
Was this helpful? Yes
May 05,2014
Minithumbdown
By:
May 05,2014
9 people found
this helpful
They are the worst company ever. It took us a court case and 3 years to extend our lease. they just kept asking for more more more. rude and unhelpful staff; unreasonable fees to let out your own property; 130 pounds just to answer the most basic of lease questions; rude letters asking for general cash for repairs our ground rent should have paid; demands we change our door at huge expense from us; rude threatening letters to everyone in the block just because one person dropped some litter; sar...
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By: Anna
Jan 09, 2016
View all comments (2)
Hi I'm trying to entend my lease with Freshwater. It would be great if I could get some advice from you. Thanks....
Jan 05,2013
Minithumbdown
By:
Jan 05,2013
9 people found
this helpful
Freshwater are less than useless and you can never get a straigh answer from anyone - I am still waiting for a reply to a letter sent 9 September 2012....that said they are very quick to harrass and bully you for excessive charges which I\'m not entirely sure are totally legit as they are summarized in a typed A4 sheet with no copies of receipts - all very dubious. They simply do not understand that basic maintenance is far cheaper than emergency remedial works to properties and our building is ...
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What agent could do to change your mind?
totally alter their customer service and adopt a more professional, transparent and more ethical approach when dealing with leaseholders who effectively are the one\'s stumping up considerable fees to freshwater. Also take a pro-active approach to maintaining buildings rather than having to be asked to do something by residents who then have to endure lengthy delays to see if anything is done.....they are positively mickey mouse
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Jan 04,2013
Minithumbdown
By:
Jan 04,2013
11 people found
this helpful
Sadly can only re-iterate the other reviews on Freshwaters or one of their many subsidiaries inadequately explained excess charges and the run down condition of the 18 storey block in which I reside. Thanet District Council is our Superior Landlord therefore have a moral if not legal responsibility to oversee the 199 lease they handed over to Freshwaters in 1960\'s is adhered to. Constantly battling with this company makes for an uncomfortable insecure life which is in contrast my entitlement of...
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Nov 22,2012
Minithumbdown
By:
Nov 22,2012
18 people found
this helpful
Freshwater? More like Pond Scum. I had dealings with these money-grabbers as a leaseholder of an apartment in North London. Their objective seems to be to squeeze the maximum amount of money from their tenants for the least amount of effort. Most of the time they fail miserably to carry out essential maintenance and repairs on their properties, and when they do get around to carrying out any work, tenants can expect exhorbitant service charge bills, for instance, they installed new windows ...
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Sep 26,2011
Minithumbdown
By:
Sep 26,2011
7 people found
this helpful
Absolutely agree with all the comments on here... but don't know how to do anything/who to speak to about what rights we have. We really don't want to manage the property ourselves, just have a basic level of ok service for a fair price. I am trying to stick the forum rules, but they are utterly appalling. We've tried to be patient and open with them, but it doesn't seem to work. Maybe as a group we could get somewhere?...
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Was this helpful? Yes
Aug 26,2011
Minithumbdown
By:
Aug 26,2011
11 people found
this helpful
The worst services /management company i have ever had to deal with . Dont do anything about anything - they take your money for service charges and when you have something to report they sit back on it and you have to constantly chase them. No one takes any responsibilty for anything and just keep fogging you off with excuses and blaming the owners as if everything is there fault! Block of 12 flats - had £80,000 wrth of work done to the building - company that did it did worst then good ...
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Was this helpful? Yes
Aug 12,2011
Minithumbdown
By:
Aug 12,2011
10 people found
this helpful
After years of frustration about their poor service and excessive charges we jointly with all other leaseholders exercised our Right To Manage. However, 8 months after transferring the management to a new agent, we are still battling to get a response from Freshwater to transfer monies being held by them belonging to the leaseholders. They ignore correspondence from our solicitor and continue to send demands for maintenance charges they are no longer responsible for. This company is a joke, t...
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Was this helpful? Yes
Nov 30,2010
Minithumbdown
By:
Nov 30,2010
1 people found
this helpful
Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £185,000
  • Max: £185,000

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