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Freshwater Property Management

158 - 162 Shaftesbury Avenue Caring Crosss, London
Greater London
WC2H 8HR

020 7836 1555
Website not available

Properties for Sale
Properties to Rent

“Scam. In synopsis the worst experiences for decades. Not trustworthy. Hard to find. Never reply emails...”

Oct 03,2018
Minithumbdown
By: 'Mark'
Oct 03,2018
0 people found
this helpful
The worst and idiotic unresponsiveness with rude dismissive attitude and apathy to all problems Safety of properties and residents compromised for years without any action. They are all in stupor there Maybe they should share what they are on! Avoid them at all costs Their ...
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Comment on agent fees
Huge fees for stupid things without consulting us
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“OVERBILLING IS A CRIMINAL OFFENCE...”

Aug 16,2018
Minithumbdown
By: 'Scammed'
Aug 16,2018
5 people found
this helpful
We have been overcharged for at least 8 years - between 130,000 to 150,000 per year for service charge. Over 10 years we paid about £10,000 per year for a run down building on the North Circular road, (this is not Kensington or Chelsea). Examples : They put a new boiler,...
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Comment on agent fees
Extortionate fees
Was this helpful? Yes
Oct 23,2017
Minithumbdown
By: 'Tom'
Oct 23,2017
5 people found
this helpful
They are absolutely horrible landlords. I rented one of their flats and would like to renew the contract with them. I told them in two months before the contract expired and sent all the required documents 30 before the contract expired but they did nothing about ...
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Comment on agent fees
I would not want to pay for the horrible services.
Was this helpful? Yes
Mar 26,2016
Minithumbdown
By: 'Tennant who can't wait till lease is up'
Mar 26,2016
18 people found
this helpful
Terrible company , they bleed you dry. They must have policies and procedures which they never follow and any repairs to the actual land around the buildings you are never consulted and the cost to the tenants are massively over inflated....
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What agent could do to change your mind?
EXTREMELY BAD
Attached Files
Comment on agent fees
EXTREMELY BAD
Was this helpful? Yes
By: Lucinda
Nov 22, 2017
View all comments (1)
Tryst me when I say they have no policies or procedures. Very out-dated office. ...
Feb 15,2015
Minithumbdown
By: 'Freshwater\'s Long-Suffering Leaseholders'
Feb 15,2015
9 people found
this helpful
This terrible company fails at every point to manage their buildings; they overcharge for minimal "improvements" to the building, often try to charge residents for improvements on their own privately-owned flats by disguising them in the service charges, neglect ALL issues of health ...
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What agent could do to change your mind?
They could have done their job.
Attached Files
Was this helpful? Yes
Oct 05,2014
Minithumbdown
By: 'P***water'
Oct 05,2014
9 people found
this helpful
They don't even do the minimum of maintenance, bill for work that isn't done, they don't go for the lowest bidder for contracted work (you can imagine why) The properties are now classed as dilapidated so the only people who will buy them are ... Freshwater ...
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Was this helpful? Yes
Aug 29,2014
Minithumbdown
By: 'AgainstFreshwaters'
Aug 29,2014
19 people found
this helpful
Freshwaters is absolutely the worst managing agency - they are lazy, overcharge and ignore requests for building manintence tasks to be done. We looked into removing them as managing agents, but they own slightly over 60% of the flats in our building, so the only way ...
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Was this helpful? Yes
Aug 04,2014
Minithumbdown
By: 'Victoria'
Aug 04,2014
12 people found
this helpful
Originally managed (managed in name only) by Freshwater and subsequently two of their subsidiaries. Decades of disrepair, decades of non-accountability. Unexplained massive services charges followed by further charges for the same year. Lifts not functioning properly, building leaks, list far too long - just total ...
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Was this helpful? Yes
May 09,2014
Minithumbdown
By: 'Keith Harrington'
May 09,2014
8 people found
this helpful
Freshwater are terrible agents they have charged me over the odds for years in 2010 they sent me a letter telling me that the fencing around my property would be done in three stages over three years it is now 2014 and I\'ve been told that ...
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What agent could do to change your mind?
Listened to me
Attached Files
Was this helpful? Yes
May 05,2014
Minithumbdown
By: 'Dave'
May 05,2014
16 people found
this helpful
They are the worst company ever. It took us a court case and 3 years to extend our lease. they just kept asking for more more more. rude and unhelpful staff; unreasonable fees to let out your own property; 130 pounds just to answer the most basic ...
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By: Bernie H
Mar 11, 2017
View all comments (3)
We are currently going through the same nightmare of trying to extend our lease with Freshwater. If you really must go down this path make sure you use a solicitor who is a specialist in Lease Law and that is fully aware of Freshwater's reputation. They are the absolute pits to deal with. Beware of very over rated valuations from their surveyors, non-communication and downright obstruction! ...
Jan 05,2013
Minithumbdown
By: 'fedupwithfreshwater'
Jan 05,2013
13 people found
this helpful
Freshwater are less than useless and you can never get a straigh answer from anyone - I am still waiting for a reply to a letter sent 9 September 2012....that said they are very quick to harrass and bully you for excessive charges which I\'m ...
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What agent could do to change your mind?
totally alter their customer service and adopt a more professional, transparent and more ethical approach when dealing with leaseholders who effectively are the one\'s stumping up considerable fees to freshwater. Also take a pro-active approach to maintaining buildings rather than having to be asked to do something by residents who then have to endure lengthy delays to see if anything is done.....they are positively mickey mouse
Attached Files
Was this helpful? Yes
Jan 04,2013
Minithumbdown
By: 'Julie'
Jan 04,2013
15 people found
this helpful
Sadly can only re-iterate the other reviews on Freshwaters or one of their many subsidiaries inadequately explained excess charges and the run down condition of the 18 storey block in which I reside. Thanet District Council is our Superior Landlord therefore have a moral if not ...
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Was this helpful? Yes
Nov 22,2012
Minithumbdown
By: 'Noel'
Nov 22,2012
22 people found
this helpful
Freshwater? More like Pond Scum. I had dealings with these money-grabbers as a leaseholder of an apartment in North London. Their objective seems to be to squeeze the maximum amount of money from their tenants for the least amount of effort. Most of the time ...
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Was this helpful? Yes
Sep 26,2011
Minithumbdown
By: 'Simon'
Sep 26,2011
11 people found
this helpful
Absolutely agree with all the comments on here... but don't know how to do anything/who to speak to about what rights we have. We really don't want to manage the property ourselves, just have a basic level of ok service for a fair price. ...
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Was this helpful? Yes
Aug 26,2011
Minithumbdown
By: 'kev'
Aug 26,2011
13 people found
this helpful
The worst services /management company i have ever had to deal with . Dont do anything about anything - they take your money for service charges and when you have something to report they sit back on it and you have to constantly chase them. No ...
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Was this helpful? Yes
Aug 12,2011
Minithumbdown
By: 'never again'
Aug 12,2011
15 people found
this helpful
After years of frustration about their poor service and excessive charges we jointly with all other leaseholders exercised our Right To Manage. However, 8 months after transferring the management to a new agent, we are still battling to get a response from Freshwater to transfer monies ...
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Was this helpful? Yes
Nov 30,2010
Minithumbdown
By: 'Donatello'
Nov 30,2010
3 people found
this helpful
Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
38% customers were satisfied with fees 38% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £185,000
  • Max: £450,000

Letting No data



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Complaints Procedure

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