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    Victoria Pendlebury
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    Hayley Stanborough
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Fraser & Co

11 Westcliffe Appts 1 South Wharf Road Paddington, London
Greater London
W2 1JB

20

Sep 17,2016
Minithumbdown
By:
Sep 17,2016
0 people found
this helpful
Completely frustrated with the attitude of the letting agent, the day I move to the property I had issues as the lift won't work and despite repeated calls and emails there was no response. I was left to deal with the situation all by myself....
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Comment on agent fees
What's the fees for if you can't be providing
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Feb 24,2015
Minithumbdown
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Feb 24,2015
0 people found
this helpful
Extremely bad experience. Property had an external balcony door that didn't close. This was already mentioned at the viewings, upon letting the appartment nothing was done. It took the agency 3 weeks to send someone to fix an external entrance door (repairing is at the discretion of the owner was the first response). Obviously Mrs Louise Norris is never available and always usy she can never pick up the phone, you can leave a phone number she will never call you back. If a property is managed b...
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Was this helpful? Yes
By: Toni Gregort
Feb 24, 2015
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Dear Sir, Thank you for your review. We do appreciate your feedback and value our customer service to all tenants. If possible, I would like to discuss further with you and would appreciate if you could contact me directly on 0207 487 8232. Please do let me know how I can help further. Kind regards, Toni Gregory Head of Property Management....
Nov 05,2014
Minithumbdown
By:
Nov 05,2014
0 people found
this helpful
When I moved in I reported quite a few things broken, most of them haven't been fixed. I have reported some problems more than three times and nothing has been done about it. Now my washing machine is broken since over 1 week and it will be for at least another week. Last time I couldn't use washing machine for over 3 weeks. Terrible property management, unprofessional staff. I am pretty sure they will charge me for stuff I haven't broken at the end of the tenancy. Avoid this agency....
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What agent could do to change your mind?
They should fix reported problems!
Comment on agent fees
why did I pay those fees? They are not fixing things anyway!!!
Was this helpful? Yes
Jul 31,2014
Minithumbdown
By:
Jul 31,2014
0 people found
this helpful
Terrible company to deal with, started arranging viewing for our property after we'd only been there for 4 months and continued to view with very little notice at least once a week until the end of our tenancy. Any issues raised with the property were completely ignored, and email responses all took at least a week. At the end of the tenancy they charged an extortionate amount for the end-of-tenancy inventory check, and then attempted to make false deductions from our deposit. Avoid at all co...
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
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Letting
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Victoria Pendlebury - upload your photo Victoria Pendlebury
1 reviews

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Hayley Stanborough - upload your photo Hayley Stanborough
1 reviews

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