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    Alex Wharton
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    Tom Moore
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    Daniel Green
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    Hayley Stanbourough
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Fraser & Co

189 Baker Street Marylebone, London
Greater London
NW1 6UY

020 7299 9050

Oct 17,2016
Minithumbup
By:
Oct 17,2016
0 people found
this helpful
Daniel took on the negotiations for my flat let and did a great job of it. He was flexible, understood my requirements and was extremely responsive (even over weekends and holidays, which was very much appreciated). The whole experience was one of complete professionalism....
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Sep 02,2016
Minithumbup
By:
Sep 02,2016
0 people found
this helpful
I bought a flat through them and Hayley was the agent. I can only recommend her. Very responsive and friendly. She helped chasing when needed and always answered all my questions, no matter how stupid they were. She's done an outstanding job and made me feel very comfortable with my first buy....
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Comment on agent fees
No fee for the buyer, but there was a refundable holding deposit which only concerns the buyer. Basically if the buyer withdraws they loose 2k. This does not apply to the seller, they can withdraw with no charge. Which is not a fair concept. Also according to the write up the deposit will be refunded after exchange, but it's upon completion in reality. Anyway I got it back in the end which is all that mattered to me really.
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Jul 16,2016
Minithumbup
By:
Jul 16,2016
0 people found
this helpful
I was thoroughly pleased with Daniel's prompt and patient services regarding the letting of my flat in Camden. In addition, he displayed excellent negotiating skills in achieving the rent amount that I sought. I would recommend him....
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Jun 02,2016
Minithumbup
By:
Jun 02,2016
0 people found
this helpful
Very good service provided overall. The branch was very responsive and helpful whenever assistance was required (e.g. fixing loose racks, fixing s¯Â»Â¿ealing in bathroom). Daniel was always available to help and provided professional service throughout the tenancy....
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Mar 10,2016
Minithumbup
By:
Mar 10,2016
0 people found
this helpful
I highly recommend you use Fraser and ask for Daniel by name as he is the best agent in London! He is the sole reason that we were able to move into the flat we wanted, and several times he went out of his way to make us feel welcome. I won't be using anyone else from now on....
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May 27,2015
Minithumbup
By:
May 27,2015
0 people found
this helpful
Good negotiation skill on the property sold, accurately provide market evaluation on property valuation, and proper handling of administrative matters....
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May 27,2015
Minithumbup
By:
May 27,2015
0 people found
this helpful
We are very pleased with our agent, Tom Moore, for his excellent services rendered to foreign clients. He assisted us to conclude the sales at our expected price within a short time frame. He called and emailed us frequently to update us on the market information. We strongly recommend him to owners who are considering to sell their flats....
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May 25,2015
Minithumbup
By:
May 25,2015
0 people found
this helpful
Tom was very prompt and organized and super accommodating in setting up viewings on short notice. He made the whole process very smooth from start to finish. We dealt with a lot of estate agents in trying to find the perfect property and Tom's succinct and efficient communication stood out. He was very professional yet friendly and always on time. A great experience all around!...
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May 13,2015
Minithumbup
By:
May 13,2015
0 people found
this helpful
Tom is very professional and excellent service, he updated progress with me frequently, answered all my questions, I'm very happy with this purchasing process....
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May 12,2015
Minithumbup
By:
May 12,2015
0 people found
this helpful
Tom Moore knew the area well, and offered to show me other properties within the same area although my focus was the one property due to time constraints. He kept me well informed along the purchasing process and helped ensure the purchase was expedient as possible. He has also kept in touch since updating me of future investments which is appreciated....
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Apr 21,2015
Minithumbup
By:
Apr 21,2015
1 people found
this helpful
Tom was excellent keeping us very well informed all the way through the process. he gave us a lot of confidence that we were being dealt with with integrity and felt like we were clients even though we were the buyer....
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Apr 14,2015
Minithumbup
By:
Apr 14,2015
2 people found
this helpful
Excellent work from Tom. The whole journey of buying the property was made very easy. Regular updates. He gave us very good advice and would definitely buy from him again....
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Jun 19,2014
Minithumbdown
By:
Jun 19,2014
0 people found
this helpful
Focused purely on collecting monies and refusing any responsibility for communal areas. I withheld rent after they ignored most of my complaints over three months, all of which were fair and were in the interest of the Landlord to have remedied. Terrible attitude and only offered threats....
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Apr 18,2014
Minithumbdown
By:
Apr 18,2014
0 people found
this helpful
Fraser & Co gave minimal notice when wanting to view the property, took on average at least one week to reply to emails, and had a complete lack of internal communication (in three days we had emails from five different employees saying the same thing). It took nearly two months to get our bond returned (they tried to charge us for missing items that weren't missing also). In the last year of our tenancy the agent who was dealing with us changed three times, and the handover of information a...
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What agent could do to change your mind?
Given a damn.
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Apr 04,2014
Minithumbdown
By:
Apr 04,2014
1 people found
this helpful
Before Renting : maximum attention to the customer until the contract was signed. During the tenancy : We reported some problems (a sofa broken, a bulb lamp not working ,mould in the bathroom, which were never fixed. We also spoke to the management who kindly answered that the landlord didn\'t want to fix the sofa and we had to keep it as it was! In general, when you need help for something and you call them, they never get back to you. Forget answers to emails. After the tenancy : They w...
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Jan 03,2014
Minithumbup
By:
Jan 03,2014
0 people found
this helpful
My experience renting through this estate agents has been great. I am very pleased with the service they provided. The gentlemen I dealt with was Mr Alex Wharton...... Throughout the process of finding my flat he was very helpful, friendly and polite. We are new to London so needed quite a few questions answered along with some advise. Having had bad experiences in the past with other agencies it was nice to be pleasantly surprised and I would recommend Fraser & Co and Alex to anybody lookin...
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Dec 30,2013
Minithumbup
By:
Dec 30,2013
0 people found
this helpful
I just rented a property through Fraser & Co (Baker Street) in a new building next to Warren Street station. I love the place as it is brand new, clean and very close to my university. Whilst dealing with them they were very helpful, friendly and professional throughout the whole experience and respond quickly to any questions or problems I have. I would definitely recommend them....
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 86% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£450,000
  • Max: Β£1,100,000

Letting
  • Min: Β£0
  • Max: Β£450,000



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1 0 4 3 2 0 6 0 1 0
Alex Wharton - upload your photo Alex Wharton
1 reviews

About Alex No description set View full profile
Tom Moore - no image available Tom Moore
Sales Consultant
7 reviews

About Tom No description set View full profile
Daniel Green - no image available Daniel Green
Senior Consultant
4 reviews

About Daniel No description set View full profile
Hayley Stanbourough - upload your photo Hayley Stanbourough
1 reviews

About Hayley No description set View full profile

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