Docklands, London, E14
4.8/5, 259 reviews
96% recommended
95% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction



Property Features

We believe in being Frank.That means straight-talking, honesty, and doing ordinary things extraordinarily well.Phone calls promptly returned. Turning up on time. Doing the paperwork. Being polite and friendly.And while our team are enthusiastic, energetic and empowered to make things happen, they know that dishonesty - such as ... show more We believe in being Frank.
That means straight-talking, honesty, and doing ordinary things extraordinarily well.

Phone calls promptly returned. Turning up on time. Doing the paperwork. Being polite and friendly.

And while our team are enthusiastic, energetic and empowered to make things happen, they know that dishonesty - such as inflating an asking price to secure an instruction - simply won't be tolerated.

It's not fancy. It's just frank.

...left to get your reviews in for the
2024 allAgents People Awards


Opening Hours
Address

Franklyn James
60 Westferry Road
Canary Wharf,London
Greater London
E14 8JE
020 7005 6080

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 95% 100% £153,000 £960,000
Lettings 100% 99% £395 £3,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
17 1 114 5 46 0 61 1 11 3
Areas covered
  • E1, E1W, E3, E5, E8, E9, E10, E14, E15, E16, SE1, SE3, SE8, SE9, SE16
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA TPOS Sales TPOS Lettings TPOS TDS
Latest Properties

No Properties

Images & Videos

“Mark was very very helpful during my property......”

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Oct 17,2019
Minithumbup
Mark
By: 'Ayush'
Oct 17,2019
0 people found
this helpful
Mark was very very helpful during my property search and always gave me prompt reply and helped in my hassel free move to new property Thanks you Mark once again...
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“Awful and very disappointing first time experience...”

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Oct 14,2019
Minithumbdown
By: 'Elina'
Oct 14,2019
1 people found
this helpful
First time ever i had to deal with Franklyn James as they advertised the property for sales which i viewed and put the offer. For my unfortunate experience i had to deal with Jamie from the sale department. When i phoned to check that he ...
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By: Jamie Hutton
Oct 18, 2019
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Dear Elina, Thank you for your message. To confirm, upon receipt of your offer, I informed you that there was another offer in place and the amount you offered was not going to be considered by the vendor as it was lower than his expectations. After discussing your offer with the vendor, we had a telephone conversation where I confirmed your offer was not accepted. We did not receive a revised offer from yourself and as such, the vendor accepted the alternative offer hence why the ...

“It has been a great pleasure to deal with Jam......”

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Sep 29,2019
Minithumbup
By: 'Matthew'
Sep 29,2019
0 people found
this helpful
It has been a great pleasure to deal with Jamie on my property purchase. Viewings were arranged promptly and he regularly updated me with the progress on the sale. Would happily recommend & thank you for your help....
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“Jamie Hutton is the reason that I chose Franklyn James...”

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Sep 23,2019
Minithumbup
By: 'Steve'
Sep 23,2019
0 people found
this helpful
Jamie Hutton is the reason that I chose Franklyn James to conduct the sale of my property - his professionalism, knowledge and personality are a cut above the other (still very good) Estate Agents in the Canary Wharf area of East London. Jamie sourced me ...
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“I sold my flat through Franklyn James...”

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Sep 21,2019
Minithumbup
By: 'Jackie'
Sep 21,2019
0 people found
this helpful
I sold my flat through Franklyn James. I met with several agents before deciding to place the sale through them. When I met with Jamie he was well prepared and professional in his assessment of the market and the realistic value of the property. As ...
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“Professional agency...”

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Sep 20,2019
Minithumbup
By: 'PA'
Sep 20,2019
0 people found
this helpful
Incredibly professional, responsive and personable from our first interaction, right through to my sale and purchase. I appreciated how he acted as the coordination point for both transactions, to help drive them through to completion in record time! He set realistic expectations around timelines and ...
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“Best agency ever! [Real customer ]...”

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Jul 17,2019
Minithumbup
George
By: 'Mauricio'
Jul 17,2019
0 people found
this helpful
We had such an amazing experience with Franklyn James and with their agent, George Ward, who guided us throughout the whole experience of finding a really good place to call home here in London. George, always polite and friendly, has shown to be an excellent ...
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“Best service...”

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Jun 03,2019
Minithumbup
George
By: 'Vishakha'
Jun 03,2019
0 people found
this helpful
Best service I have ever had from an estate agent. George was approachable, super helpful , friendly and extremely professional. He showed me a variety of properties at different price and areas, which made my move very smooth....
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Good
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“Understanding and reliable service....”

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Mar 08,2019
Minithumbup
Mark
By: 'NA'
Mar 08,2019
0 people found
this helpful
Jamie and Mark are very helpful and understanding. They provide us enough advance notice to manage the viewings. I have confidence that they will sell the property on my behalf....
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Comment on agent fees
Very good fees at a rate that is manageable for the seller
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“The best Agent ever...”

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Feb 21,2019
Minithumbup
George
By: 'Andreea'
Feb 21,2019
0 people found
this helpful
George is the best agent ever. Thank you so much for your help and all you done for us! I really hope you will success with everthing you wish!...
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Good
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“No response...”

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Feb 06,2019
Minithumbup
By: 'A'
Feb 06,2019
0 people found
this helpful
I have been chasing Gary and Nicholas for a status of a refund due to me during my tenancy for a property managed by them. After one response that they will look into it, they have stopped responding. Can someone from the management team please ...
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“Kind and efficient service...”

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Dec 27,2018
Minithumbup
By: 'Kc'
Dec 27,2018
0 people found
this helpful
Emily has been super helpful and kind with helping us with our property especially over the Christmas season. Never had any problems with FJ. Excellent service...
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“Pleasant experience to work with Jamie...”

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Dec 16,2018
Minithumbup
By: 'Aiming'
Dec 16,2018
0 people found
this helpful
It was a great and pleasant experience to work with Jamie throughout the sales. He is very committed, efficient and professional. From the very first day of the sales, he's been always available for help and collabertatively served as bridge between the two-way stakeholders. His ...
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Good
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“Excellent service...”

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Dec 05,2018
Minithumbup
Mark
By: 'S'
Dec 05,2018
0 people found
this helpful
Mark was very helpful, professional and responsive during the whole process. He was always available to answer my queries. Thanks Mark!...
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“Fantastic service!!!...”

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Dec 05,2018
Minithumbup
By: 'Stavros'
Dec 05,2018
0 people found
this helpful
Nicholas has proved to be excellent professional demonstrating constantly very positive attitude, being extremely helpful and responsive and always willing to run the extra mile towards providing best in class service. Really glad to have Nicholas helping us through this process and keeping us posted ...
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“Amazing service...”

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Nov 30,2018
Minithumbup
By: 'Jess'
Nov 30,2018
1 people found
this helpful
Nicholas was a super star from start to finish! He goes above and beyond what is required from an agent. Constantly updating us throughout the process and even meeting us on a Sunday to handover keys. Nicholas has been really helpful...
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“Nicholas - Awesome agent!!!...”

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Nov 30,2018
Minithumbup
By: 'E14'
Nov 30,2018
1 people found
this helpful
Nick has been very efficient, helpful, hardworking, easy to communicate with and resolved all the queries we had! I would surely recommend Nick to anyone who is looking to rent in E14 :)...
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“Great agent!...”

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Nov 30,2018
Minithumbup
By: 'Isle'
Nov 30,2018
1 people found
this helpful
Nick was very helpful and patient, always responded promptly to our queries and concerns, and helped us secure a flat by negotiating very well with the landlord. I would definitely recommend Nick to anyone looking for an agent....
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“Best agent!!...”

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Nov 30,2018
Minithumbup
By: 'Evi'
Nov 30,2018
1 people found
this helpful
Our experience with Nicholas was excellent; very professional, positive & responsive, even after office hours! Thank you Nicholas!! Keep up the good work :)...
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“Great service!...”

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Nov 27,2018
Minithumbup
By: 'K'
Nov 27,2018
1 people found
this helpful
Emily was very professional, helpful and very quick in answering our queries. Everything was done very smoothly and we highly recommend her services!...
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“Would recommend!...”

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Nov 26,2018
Minithumbup
By: 'Ellis'
Nov 26,2018
1 people found
this helpful
Nick has been great to deal with throughout the process and I would recommend to anyone looking to rent in E14....
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Comment on agent fees
Acceptable
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“Outstanding Experince! Saved the day!...”

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Nov 12,2018
Minithumbup
Mark
By: 'Neil'
Nov 12,2018
2 people found
this helpful
Mark is friendly yet straight talking and highly effective. During the final stages if our buy/sell transaction when everyone else appeared to be acting less than highly professional Mark took the reigns and utilising his unqyestiinable years of expertise steared all parts of the ...
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Comment on agent fees
Marks fee was well deserved.
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“sale of property...”

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Nov 08,2018
Minithumbup
By: 'dave'
Nov 08,2018
2 people found
this helpful
Jamie was prompt and very keen to market the property and maintained that he had a buyer in mind. In fact before the photos were taken the possible buyer came. By the evening the flat was under offer at the price that Jamie had suggested. ...
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Comment on agent fees
better than most of other agents contacted. Only purple bricks cheaper but selling price way below what Franklyn James managed.
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“Professional, efficient, achiever...”

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Nov 02,2018
Minithumbup
By: 'Ellie'
Nov 02,2018
2 people found
this helpful
It's been a great pleasure to deal with Jamie. From the very first day of our interaction he has been extremely helpful, going above and beyond to achieve what was required, even if it meant communicating outside working hours. Thank you Jamie!...
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N/A
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“Communicate welll and very helpful. Got us tenants as promised within desired time frame....”

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Nov 01,2018
Minithumbup
By: 'William'
Nov 01,2018
2 people found
this helpful
As landlords, we don't really want to leave the apartment empty for too long and Nicholas got us tenants very quickly within the promised time frame. He communicated well and timely with us via WhatsApp's to inform us of viewing times and dates as well ...
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Comment on agent fees
Overall the full maintenance service charge is within our acceptable levels. Reasonable.
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“Best Agent!!...”

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Nov 01,2018
Minithumbup
By: 'Polena'
Nov 01,2018
2 people found
this helpful
Nicholas has been a star! Certainly the most reliable and effective estate agent i have dealt with. Thank you for everything, i will certainly be renting with you again once this tenancy is finished. If you are ever with Franklyn James, ask for Nicholas!! :)...
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“Great agent!...”

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Oct 31,2018
Minithumbup
By: 'Yk'
Oct 31,2018
2 people found
this helpful
Nicholas is a great agent! Since the viewing day, he has been very helpful. He proved that the service does not end after signing the contract. There were a few instances when we needed his help, and Nicholas assisted us on the weekends and once ...
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“A pleasure to deal with...”

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Oct 30,2018
Minithumbup
By: 'George'
Oct 30,2018
1 people found
this helpful
From the first viewing of the flat to the handing over of the keys, Jamie has been knowledgeable, helpful and always available to answer all our questions, big or small. Jamie was a pleasure to deal with....
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Comment on agent fees
n/a
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“Hardworker!!...”

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Oct 29,2018
Minithumbup
By: 'Mr'
Oct 29,2018
2 people found
this helpful
I was originally supposed to be viewing a property on a Saturday afternoon, however due to complications. The landlord was unable to provide keys. As Nicholas knew i required a quick turnaround, he went out of his way and managed to obtain the keys and ...
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Comment on agent fees
Ok
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“great agent...”

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Oct 29,2018
Minithumbup
By: 'Silver'
Oct 29,2018
2 people found
this helpful
Nicholas is a great agent with rapid response of my request and managed to get things done in a very tight time tabl...
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Staff picture Mark
(78)
Staff picture George
(18)
Staff picture Danny
Staff picture Charlotte
Staff picture Adnan
(1)
Staff picture Sandy
(1)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Last updated at 11:37 AM 27/10/2015 by allAgents

Awards won by Franklyn James, London E14 8JE



Get in touch with

Franklyn James

Branch - Docklands, London, E14